Airtel Complaints & Reviews

Sir,

I have applied for the Airtel Broadband Services vide Form No. 610325 dated 26.05.2010 through Mr. Rohit Gupta, Sales Executive bearing CP number 39343 at my premises in Section 50-C in Chandigarh.I have clearly said to Mr. Rohit (Ph. No. [protected]) that as i am having a Laptop, so the setup of Wifi/Broadband connection has to be done on laptop and laptop is always with me and please make sure that it is done in the morning hours and urgently.
On 27.05.2010, wiring was done and the telephone set was kept at my premises. However, in respect to broadband connection it was said that the same will done in the evening and the number of some Mr. Mohit ([protected]) was given. On conversation with Mr. Mohit, he committed that he hasn't received the order and as soon as he gets that, he will rivert back.
However, subsequent to that no calls came from his side came and he even didn't pick my calls.
Subsequently, i called Mr. Rohit, many times on 28.05.2010 but with no response from his side.
On 29.05.2010 morning, i called Mr. Rohit to inquire about the status and he put the call on tele conferencing with Mr. Amandeep, Territory Sale Manager (Ph. No. [protected]), who said that the wifi modems were not available, so they could not put up the connection and the same will be done by same day evening. He also committed that prior intimation on my phone will be given before the executive comes. However, till 7.30 evening, nobody came.
Subsequently, i called Mr. Rohit at 7.30pm on 29.05.2010 and enquired about the status, to which he simply said that today it is not possible and the same will be done tommorrow i.e. 30.05.2010 and told me to give him a call at 8.00 am on 30.05.2010, so that he can arrange the executive in the morning hours.
On 30.05.2010, when i called him at 8.00 am, he simply said that that the things can be managed only by 9.00am and he will rivert back by that time. However, again i called him at 9.15am and he said that given him 10 minutes and he will rivert. However, no calls came and i again called at 10.15am and got the same old reply.
Finally, i gave a call to Mr. Anandeep, TSM ([protected]) at 10.30 am today to get the clear cut information as to when the broadband connection will be installed as even i had to leave for my office. The conversations were put on teleconferencing with Mr. Rohit and Mr. Naveen (Ph. No. [protected]) and they three finally committed that everything is ready and wifi modems are also available and the installation will be done within next one hour. Even Mr. Naveen again called in order to say that the landline dial tone will be made available in next few minutes and specifically told me to call him whenever the dial tone is there.
However, till 12.00pm nothing happened and neither Mr. Naveen picked any of my phone calls.
At 12.03 pm i even messaged Mr. naveen to atleast tell me by what time he will come, as even i have to leave as i also have my work to do. however, no reply to that was also made.
Subsequently, when i called Mr. Amandeep at 12.19pm, he simply said that the installation of Wifi systems are outsourced by them, so he can't do anything in respect to Mr. Naveen.

So, i simply ask one question, where is the feedback of airtel executives. They have completely harassed me for the past four days, saying this or that. Nobody takes the responsibility to manage the affairs and i have been made to sit and wait and loose my precious hours.

I hope somebody looks into the matters.

Regards,

CA. Amitoz Singh
Flat No. 2205, Sector 50-C,
PEPSU Society
Chadnigarh
Mobile No. [protected]

Subject : Regarding DND Service Activation on mobile number : [protected]

Dear Sir,

I have a purchased a Airtel Prepaid connection on 3rd April, 2010 and started getting almost 20 promotional messages / calls a day.

I requested your customer care to stop all such calls / messages with immediate effect. I am really got shocked with the solution / procedure provided by your customer care executive-

Solution provide is :

"Please submit a request for DND activation"

"As per TRAI (Telecom Regulatory Association of India) guidelines it will take 45 days to activate DND service"

With reference to RTI act (Article 370 of the Indian constitution laws) Please send me below documents :

1. Where I have requested you for promotional call / messages on my number.
2. TRAI guideline which states that DND activation will take 45 days.
3. Where you are authorized to disturb a customer anytime for 45 days by the means of promotional calls / messages.
4. Please justify the DND activation TAT 45 days keeping in mind that activation of new SIM/ Connection take maximum 4 hours time.
5. How you can sell my personal information to other companies (Banks / insurance companies.....) without my permission.

I have sent 4-5 emails on [protected]@airtelindia.com, but no response so far.


Thanks

Manoj Goel

Dear Sir/ Madam

My Name is Biju Vallathera My Airtel Mob No is [protected] had stopped working from last 2 days.that i have purchase this sim card from (PO)Nogama,Taluka-Bagidora,Dist Banswara,(Rajasthan),on May 2010 .When I purchase this sim card i submitted all my documents.(Election card,photo,signeture etc...).I have another connection taken for our maid at home.Her name is Radha Bai.Her No.is [protected].For this connection also all documents are up - to - date.This sim also stopped working since past one week.I bought these 2 sims from the same dealler.

I contacted Airtel Team leader Mr.Deepak and my Airtel dealler Mr.Rajesh Soni. The person who received my call said your sim cards have been disconnected due to Id problems.We have been using airtel sim cards in our family since past many years especially my brother Mr. Shahaju Vallattara. His present No. is [protected],which is as of now working perfectly, which inspired me to take airtel connections.

Sir,the photo in my election card is old by at least 10 years.And the photo i submitted is recent as i don't have a copy my old photo. How do you expect the 2 photos to be same and hence not verify my Id due to this reason ? My maid Radha's sim is also disconnected due to the same reason that the photos are mismatching. I have five airtel connections in my family apart from these two new sim cards. If you were to disconnect my number for such silly reason such as above mentioned you will be making me rethink about my decisions,which i rather not.

I would kindly request you to do the needful as soon as possible. I hope you will connect these 2 sims and will contact me by e-mail immediately.Awaiting your speedy reply.


Your sincerely
Biju Vallathera
E-mail Id :- [protected]@gmail.com

I have a Airtel broadband connection vide telephone no[protected], i was using this since a long time more that 1.5 years at the my address at Sector-11, recently on 15/05/2010 i have shifted to new location at noida sector-56 and applied for shifting to my new location at sec-56 on 10/05/2010. Airtel committed me to do the shifting with 7 working days and today it is going to more that 16 days nothing had been dgone from Airtel contacting Airtel now they are telling that here in this location there is a DP problem and they can not provide the connection upon following ups regularly they are asking me to disconnect the line by depositing modem and telephone. Very recently i have taken a wireless router by depositing Rs.1500/- to Airtel and did not take the services even for Rs. 1500/- and now they are asking me to refund all theses. For that i have suffered a lot.............. they are simple harassing me since a long time by giving different promises.

Need an immediate action against Airtel to resolve my issue.

I was trying to open this site called katz.cd which i cudn't. Called the cust care who informed that it has been blocked by Airtel only. I mean who are they to block a site if they are into internet services. Its the discretion of GOI to block a site!!! what the heck man
I got the connection cancelled and have got a Reliance connection where the site works perfect.

Hello,

I am receiving atleast 10-15 unwanted advertising messages daily, which are causing me a lot of trouble. I have an Airtel subscription and my mobile number is [protected]. Please block all sms from all the below mentioned numbers and groups:
[protected]
[protected]
TM-BINDAAS
TD-BINDAAS
TM-Bulk SMS
TD-TIS
TD-NKERALA
AD-G-Toyota
TA-Naukri
TM-HOTSTOCK
ACD
TM-JobAlert
TM-BIGCINE

Please block all these groups (and all such TM and TD groups) from sending messages to me.

Regards,
Shilpa
[protected]

Hello, I have been trying to activate my data service of Rs.299 on my Blackberry Curve 8900 since 25th May 2010.
it is now saturday 29th may and I still have not been able to get it activated.
I send the message 'airtelbb' to 121 and follow the procedure at the end I get a reply saying This Service is Unavailable. If you are new Prepaid Customer please try again after 24hours. What is this non-sense ?
i have been trying for the past 72 hours now, i still get the same error. I call customer car day and night. They do not seem to help. This is a SHAME on airtel. I have been a vodafone customer for the past 3 years and i had great difficulty in changing my number. And this is what airtel proves to be.

Dear sir,
I have using airtel services from last 4 year first I was having prepaid connection. Latter airtel telemarketers rigorously followed me for postpaid connection which they filled a form without my knowledge. I have given complaint to airtel that time even they didn’t gave me new sim for 15 days (complaint was lodged no action taken).

Latter there services issues are remained same they were charged me extra which they given extra talk time after a complaint with core center (26/04/2009 12:36:16 complaint id[protected]core.nic.in))

My current complaint is—1.they still charged me wrongly and extra

2.my data was provided to third party companies for tale calling even after registration in DND(no.-)

3. currently I have a pending bill of Rs 4450 for which they stopped my services I am ready pay the appropriate bill but they are charging even services are stopped
4. i am getting threatening call from there recovery tale callers there language is very harsh and threatening (ph no.[protected])

5. I have given time to time complaints regarding there network services which they was promising me was not solved. I had given 5 to 6 complaints for the same

Consequences:
1. I had got a mental stress and harassment by there threatening calls,
2. I had suffered from mental harassment due to third party recovery call and tale marketing.
3. I got financial loss due to there wrongly bill charging even after lots of complaints.
4. Brake of trust.-

Sir i am deepika garg have recharged my airtel no. [protected] with Rs.333. But only Re.1 is credited to my no. Its return at Airtel envelope in which no. comes that we recharge the no. anywhere and anytime. But when i recharged my chennai no. at Delhi my account balance is credited with just Re. 1. this behavior of Airtel is adding to frustration and mental agony to any human being. My transID is[protected] for e-recharge. Kindly help me in this matter.

Hi. My name is Krishna Mohan. Ive been loosing 90 paise every day from my airtel prepaid balence for no reason.... It just randomly shows "last call cost .90 Rs" or it shows "last call cost .30Rs" thrice a day at different times. Its been happening for about two months and the customer care service simply said that I've activated their service.. But when i ask them what service have i activated then they just says hold the line for a minute so that they can analyse but after a few minutes they says that i have no services activated and hangs up the phone without letting me speak a word...

I am using iPhone 3G. I am a student doing B.Com. ... , I even tried sending STOP message to 121 but then they replies "Kindly note there are no services active on your AIrtel number. To 'START' a service, SMS 'START' to 121....
Then why am I loosing money each day???

Please help me as ive lost so much already in a period of more than a month.
Thank You

dear sir,
i am distributor of airtel prepaid. my location is
vpo...sidhmukh teh.sadulpur dist(churu) rajasthan.
i have disributorship since 2 years and bit more.
i saw that there are no rule and regulations in airtel
managemaent is seriously bad.my above officers have no manners.

when any scheme comes they come near me and planned me.
every time i take scheme. but trustly i haven''t get any prizes since .
i get prizes only my capital.
many times they said to me we have no prizes to give you.
is se bhi jayada
when i joned airtel my bts turnover is 60,000 rupess and my hard work makes it 5,00,000 lakhs per month.
there are no services of mailing . becuse of they sayos on words which make lies.

last year august oct november i have activeted 2000 sim per month but i have't get any prizes. thay says you don't achieve this scheme. thus i am in loss in last some months. this is why for not having mailing system.
tm/zsm/zbm ignore it and say carry on in lossing.
in 2010 in apirl month thay said me do activate 2000 thousand sims in two monts and get 30 gm gold butttt seee itt in last of apirl month they said me the scheme have changed scheme and says we have not any gold for you .

thatt time have activated 1000 sim with my blance.
i recharced 1000 sims with 10 rupees in each
1000*10 =10000 i am in loss.
now more thay rejected my documents almost totly. each document plenty
150 rup thus
400*150==60,000
60,000
+10,000
=70,000 directly in losss and indirect lost are other

you know distributor iincome i am in lossing
this is very(70,000) big amount for me.
and also they send me rejections forms at last date of rejestion form sir how can i imporve them last day..
and i have got plenty their behaviours ind i am in lossing.

this type an distributor how can work . i am thinking for region from airtel
airtel can not make imporve from this behavior.

i get rejection forms of 28th april on last day of rejection date 28 th may on 10;30 am and that is last day ..
i have resolved them and send them on 5:00 pm .
but they said we don't do anything.
see it this is theair bhevaiour .

now i am in lossing and thinking to give up airtel distributorship.
reason that theair behaviour of senior sirs.
the management is very bad.
in my town no one is so agreey with airteldistributorship.

plzz sir resoveled its problem.. plzzz

ferm -- rajpirohit ajency
add ---- sidhmukh
teh -- rajgarh churu (rajasthan)
name -- chander shekhar rajpurohit
email --- [protected]@yahoo.com
contact---[protected]

dear sir resolve it problem and change managemnt system.
thank you.

People from Airtel Legal Department call on my number and also on my wife's number and ask to make the payment for a number, which I have no concern with. Inspite of repeated conversations saying that I am not or I have not used that number, the ladies from the said department talk very rudely and ask me why am I not paying that. Even its the same kind of behaviour with my wife. How and why can they compel me to pay some other's payment? When enquired they say that the person who has taken that sim has mentioned my number as his relative. I want to take legal action against these people. And they should learn to behave properly.

dear sir,
i purchased a postpaid plan from your company's dst outlet of mansarovar rajasthan from executive shakti singh who made me false commitments and now when i am suffering the consequences due to their falt nither that dst owner is giving positive response nor that executive. in the beggining when that executive came to me for first time i asked him to make me few points clear that 1. i want one no at 20 paise scheme.
he said ok it will be done.
2. i asked whats the procedure for that as i was buying airtel connection for first time.
he said that dont worry mam i ll do it for you.it will be done in 48 hrs
i again enquired next day has he forwarded the request he said i have done mam and it will be done in next 24 hrs.
i became carefree and used this number.later on i recieved a message from your company your credit limit is approaching 1200 and it has been used 950 out of 1200
then i called up customer care to enquire they told that which no i desired for 20 paise scheme was never activated.
then i launched complaint for this false commitment and asked to get that no for 20 paise scheme then also it was not done.
then again after 2 days i registered for 20 paise scheme then it got activated.
i siad i need solution to this problem was ill treated by one of customer care executive whom i asked solution for my problem said its your outlook and you scenario and your decision when i said i will stop this connection of mine.
i request for sollution of problem .i request for waiver of some amount of my bill as i have suffered due to your executive and customer care executives falt or else if cannot provide solution stop my connection. i am highly dissatisfied with the services of this company.my no is [protected]
regards
neha mehra

Sir i have purchased one rirtel sim card no. [protected], before 20 dys and i have submitted all required documents with all formalities. but after 4-5 days my sim card got blocked. When i rush to retailer named Rangoli near cummins college,karve nagar. they dindt give me good response as well as their behaivour was not in manner towards me. when i enquire in customer care service.about problem they told me that i have not submmitted my documents yet. again i rush to retailer, he was behaving in same manner. then after i re-submmitted my documents in aiertel gallary in canp to mr. rahul with all formalities. there and also by customer care executive in 121 i have been told that the sim card wiil be activated in 24 hrs.but even after 96 hrs. my sim card is not activated yet. i have called 121 servise so many time. kindly help me out because this mental traume i cant afford more.

Hi,

This is to bring to you kind notice that hello tune has automatically activated on my Sister's no from last two to three months.Mentioned below is her no.

I want money to be reimbursed in her account which has been deducted for hello tune.mentioned below is her mobile no.

[protected] : Gunjan Maheshwari

Hai,

I am a postpaid customer (Ph:[protected]) of a corporate plan.Already I request a payment bills are changed a new room address.But unfortunately i am not change my room.So i am cancel the address change request So my bills are sent me my old address (or) E bills. Now my outgoing calls are barred.So, Immediately release my outgoing calls facility.

Thank you,
By,
S.Ramakrishnan

We are near to ramanathapuram just 6KM far from the down.And Aitel erected tower in our village(R.Kavanoor) before one year.But there is some disbute in the land.And we are facing the network problem in our village for long period.We already informed the customer care for many time.Untill date there is no any action from the company.Only they are trying to sell SIM card but dont mind about customer satisfaction. Anybody from "Bharti Airtel" in tamil nadu circle take necessary action in this regard.
I hope this message will reach the concern.
A.Vimal., [protected]@yahoo.com

Sir, please help me to find out the person. He calls my sisters mobile no. and he speaks bad words and he tell me come to him and enjoy These are nos. [protected],[protected],[protected] i go to the airtel office and trace the address but no use how can i get the address pls tell me

Thank u

S. Prabu

hii..I'm using this Airtel USB modem for last one year.
For past few months I was in kolkata but now i'm in patna located in Vijay Nagar, Bailey Road Patna :800014 and here the condition of my USB modem is pathetic.
It takes 15-20 minutes to open any page or to play any games and all and if its come to downloading anything that really scares me as it takes hours and hours....
Whenever I use to call them there's no adequate response..and when i carry my laptop and device intenet works fine there as its located in central part of city near Gandhi Maidan Patna :800001
they often tell it might be network problem or something and assured me that they'll get it resolved very soon but now a days condition is getting worst.
I'm a student and hence I do face loads of problem when my internet doesn't works at normal speed.
If not very fast then it should be at normal speed at least.
Please take some actions and let the company know about its worst internet service in my locality.
thank u.

I want to incoming and outgoing details for last 6 month.For mobile no [protected] if possible as soon as early send me details on my e.Mail id.[protected]@rocketmail.com. Thank you.