Airtel Complaints & Reviews

Airtel — Illegitimate/Wrong Billing

Bharati Airtel Limited Date: February 12, 2009
(Formerly Bharti Tele-ventures limited) Sumit P Paricharak
7th Floor, Bldg.No.7, interface A/701 Bhakti Palace CHS LTD
Link Road, Malad (W) Kanderpad Dahisar (W)
Mumbai – 400064 Mumbai 400068
T +[protected]
Kind Attn: Sunil Mittal

Sub: Refusal of Illegitimate and/or wrong bill raised by Airtel

Hi Sunil,

I am addressing this letter directly to you with the assumption that at least a person who is responsible for setting up the giant organization still would have not forgotten the basics of customer services and would be having respect towards every customer and an individual.

I Mr.Sumit Paricharak who unfortunately became customer of Airtel for just two months really had bad time. It started from delay in activating the services and till date despite of discontinuing services through an email to Airtel’s customer service desk saga continues.

Here is the brief background of issue faced by me. In the month of October I took two connections of Airtel from Mr.Pradeep/Manmeet, sales representative of airtel. The connection was taken because the price plane seemed to be relatively good. It mentioned Rentals as 199/- and other tariffs as applicable

While giving the connection as I mentioned there were two sales representatives (SRs) of airtel. I had all other required documents except for photograph. Now the one who got my forms filled asked me that if I will provide photos he can give me the connections on same day before 8:00 PM. trusting on the person I got the instant photographs immediately from nearby Photoshop. Then I called on given mobile but this person informed that as he had some other appointment at Bhaynder and asked to give the photographs to his colleague. Based on the instructions have done the same. Immediately this other SR gave me the two numbers. Believe it from this point trouble started. Some time after I received call from the person If I remember hazily the name of this person was Mr.Manoj and he called him self as team leader of SRs and told me that the Numbers given to me by other SR should not have been given and he then provided me two fresh Nos. This was at around 6:00 PM and he still kept the promise that by 8:00 connection will be activated. At 9:00 PM I checked my mobile but connection was still not active and hence contacted the person immediately he told me that by 11:00 PM same will be activated. I kept following and still connection was not activated on the day promised. At last some where in late evening on the next day it was activated

Well then I started using the number every day out of 24 hours I found that for minimum 6-8 hours the network not available. People were unable to reach me. Call used to get disconnected in between
I even tried calling call centre few times and briefed them on the Network issue but no body understood the issue so there is no question of resolving the same.
Obviously all these thing irate me as a customer and to top it I received two bills in the Month of November, Dt. November 06, 2009, for my two connections with Monthly Charges as 391.58 each. I was shocked as I was promised that the Monthly Rentals would be INR 199/- and then how come I am being billed almost double. This was the penance of trouble that this company could have given to a customer and I clearly found this as cheating with me. I immediately worte on November 28, 2008 to your ‘[protected]@airtelindia.com’ and in this mail I clearly stated the immediate disconnection of both the connections given all above mentioned problems.
Now the reply I received on this was absolutely confusing and which did not address my query. Post this I thought that there is no point in contacting such an irresponsibly organization.
Till this time my connection was not disconnected. I remember in last week of December this connections was disconnected which is quite illogical to understand. I did not pay this bill as there was no satisfactory resolution of problem. Again in the month of December your company which was zero on customer service aspect has promptly billed me. Here the rental was 199 but for the period 05/12/01 to 04/01/01.This just can not be explained the it is height of company’s irresponsibility. Here I also developed a sense that Airtel is trying to dictate the terms may be because of there market position and completely lost the customer service essence.
Here I was not sure to whom to speak. Also as bill amount became outstanding company’s all centre staff, which always does not remain updated with the customer’s earlier interactions, started calling the registered Landline no. I was least bothered about these calls as the company did not bill me properly also did not bother to reply me correctly without ambiguity.

Then company has sent me the two letters dated[protected] Sr_No-8124 and 8127 which mentioned as Legal letter. This letter asked me to pay my dues and also threatened me that if same are not paid the action will be initiated as due process of Law. This letter also mentioned name and numbers of three officials which can be contacted for amicable solution. I thought that some body from these three people would be matured enough to understand customer problem and would take my opinion as feedback to better the customer service for other existing customers. But this assumption of mine also proved wrong when not a single officer bothered to pick my calls. I clearly remember only on the first occasion the gentleman named Ninad picked my call at that time as conversation was breaking to network disturbances he told me to call letter. Post this I tried many times on all the given numbers but no body bothered to picked the call.

Well I as customer is very sensitive and do not like to keep any dues for the services that I avail from any of the service providers unless and until situation warrants. But at the same time I can not pay the false claims of service providers.

Now at this stage I again thought that there is absolutely no point in wasting the time behind irresponsible officers of Airtel and whatever services I utilized will pay it and things will get sorted out. Hence I made payments of these two connections vide two cheques, details of which I am furnishing in annexure below, and also would like to make a mention that post this payment I gave the SMS to all three official Nos giving details of payments with reason for short payments. I also mentioned the hope of not having any trouble in future and if so I will have no choice but to initiate action as per due process of Law.
Now this hope also proved futile when yesterday i.e. on February 11, 2009 I received bills for these two connections which I am no more using and even requested on November 28, 2008 itself to disconnect. With this irresponsible act of your company I really lost my control and immediately called on cell of one of the three officials at night itself who fortunately answered my call. This was heated argument as I was already in bad temper and hence it was obviously not to yield any results. Also I lost faith on all the employees of Airtel and do not want to talk them any more. Hence through this letter which is directly addressed to you I am sending both the bills back to Airtel still hoping this matter stands resolved.

If you also do not agree to this then I can’t stop Airtel from acting non sense and they can keep billing and keep playing but I clearly signal that do not try troubling me else Indian constitution has given me all those wrights which Airtel has and I can very well use them.

Regards

Sumit P. Paricharak

















Annexure 1


Mobile No
Total Bill Amount As per your letter SR_no-8127 and 8124 Dt[protected] Amount Paid Cheque Details Reason for Difference

[protected] 1124.58
850.58 Ch#982648 Dt.14/01/09 199/- not paid as this rental was for the Period of 05/12/08 to 04/01/09. The period for which services were not at all used
75/- Late Payment charges. The delay was due to non cooperation from Airtel
[protected] 724.03 450.03 Ch#982647 Dt.14/01/09 199/- not paid as this rental was for the Period of 05/12/08 to 04/01/09. The period for which services were not at all used
75/- Late Payment charges. The delay was due to non cooperation from Airtel


Enclosures

• Letter to Sunil Mittal explaining the problems
• Wrong bill sent for the period 05-Jan-2009 to 04-Feb-2009 for Mobile# [protected]
• Wrong bill sent for the period 05-Jan-2009 to 04-Feb-2009 for Mobile# [protected]
• Mail by Sumit P Dt. 28/01/09 regarding disconnection of both the nos mentioned above
• Annexure giving payment details and explanation for difference

Dear Airtel Customer ServiceTeam,

First of all you need to understand the problem. Don't just blindly go to a response in your knowledge base and paste it without understand the issue. What the heck you can do about the time published by your esteemed organization for issue resolution by nodal office and apellate officer?

Rajendra

Airtel is most bogus company for Limited plan Broadband service...see my problem which I m facing every 20Th to 25Th of the month...

Due to Airtel web site problem, I am unable to view my updated data usage properly from 21-7-11 to[protected].30 pm, my data usage was displayed only one figure 636 MB and date 21-7-11 is displayed every time. I have loaded my complain on dated 24-7-11 regarding
this problem. Please refere my complain no. 1220286 and also old complain no 933456, 946240 and comment no. 6253400. I think Airtel is cheat me every month on 20th to 25th


Dinesh K Shah
[protected]@hotmail.com

I am arumugam m s [ muniswamy subramaniam arumugam ] I booked for broadband new connection paying the deposit amount of rs.1000/- on 25/07/2012, I was told that it will be attended within four days, one technician visited my house after five days, and he said here there is no tower or junction box to connect, then I was told inform to cancel the order, I cancelled after ten days and informed the staff who collected the deposit and inform customer care also, on 17/09/12 I received the message and the refernce no.[protected] kk is 22037086 and they will get back me on 01/11/12, since to-day [26/11/12] there is no response, kindly look into the matter for the deposit amount at the earliest and solve the complaint, application no. TBLR CEF 525782 AND MY CONTACT NO.[protected]

There is something seriously wrong with Airtel quality of apps and online services
1. App cannot be downloaded
2. No way to see account balance
3. No sms or OTP coming through on the airtel number
4. No live chat for immediate resolution or escalation
5. No security against hackers

Looks like Airtel will very soon go the Docomo way, hopefully this time a better service provider like Jio buys Airtel

Only thing Airtel still has is plans that Jio provides at almost half the price. Since 2018 I have been wondering what is the point in sticking with Airtel, very furious with Airtel services

Airtel DTH — AIRTEL SUCKS

***AIRTEL SUCKS - AIRTEL DTH customer service & dealers are damaging the brand value - SUNIL MITTAL - HEAR THIS>>>***

Had paid the money to recharge my airtel dth subscription but the dealer ( sunshine enterprises, marathahalli) has not updated the same in the airtel system because of which i have faced 20 days of disconnection.. numerous calls to customer care number and personal visits to the dealer has not helped.


Thanks

airtel sucks

Yes I am Airtel DTH customer in Pune but since last 15 days + there remote is not working nor the TV set I change the batteries twice in between.. But still the signal are weak.. The customer care doesn't bother to answer the call in proper manner. I have sent them emails as well still no answer nor the any person who even promise to drop in.. They spend Crores of rupees on stupid Advt. instead of that they should improve basic services.
I Really don't understand when they charge package fee in advance when such beak down they never talk about any free extension as well.
I am really fed up with AIRTEL DTH service support.. If any one knows any Buy back scheme in Pune please do let me know.
Date 05 July 2010.

Airtel — Roaming facilities

I have applied for enabling roaming faciliy on my telephone no.[protected] on 09 January-2009 as the user was going to Australia on official visit. after necessary preocessing I was intimated that the facility was enabled. After reaching Australia it was found that the SIM was not working. I called Airtel executive Shri Dharmendra Jha[protected] on 18/1/09 about that and he assured me that It will be rectified soon.

On monday(19/1/09), again Mr Dharmedra and Mr Manish[protected] of Airtel office, assured that there is some problem and it would be rectified soon(made 5-6 calls during the day).

After several attempt somehow (as most of the time his phone is engaged and he never takes pain to call and inform the status))I got to talk to Mr Manish today (20/1/09)and the reply was same that they are still trying to make it work.
Now half of the tour is over and I am still waiting.

As I am not a technical man I do not know the correct terminology tobe used here. But I want to say in simple is that I have a prepaid internet connection which I accessing through bluetooth via my cell phone. I am living in Orissa. Whether I can access internet from other states while on roaming from the same cell phone?

Airtel prepaired card — No Response from Airtel

I have a Air tel prepaired customer (No. [protected]), But Air tel is cutting ring back tone and education alert cost 30 + 10 Rs resly for 10 days.
Above sevices activated without any demanded from me.
Air tel 121 service is problematic not responding/ connecting.
This is happening form last 3 months.
I wants my money back.

Regards
Sunil save

AIRTEL DIGITAL TV — INFERIOR QUALITY OF SET TOP BOX

Dear Sir,
I am Vinod Prajapati existing costumer of Airtel Digital TV my
costumer Id. Is [protected]and my register mobile No. is [protected]/
[protected] I purchase your set top box on 03 JULY 2009. I make my
house G +1so I re-installed my set pot box with your service engineer. But my
problem not resolved yet your service engineer told me your set top
box is not working and we have to repair it or troubleshoot it, and he
tell me we will come in half an hour but no one come yet it passes 15
days. And when I talk to your costumer care executive he give me a
complain no. 57573891, and one thing that your service engineer and
costumer care executive they are only giving the assurance to our
costumer not services they are not cooperative.
I am so tired to forward reminder to them and I thing I have to move over other services provider, I am forwarding daily one email to this
[protected]@airtel.in and Nodal office but no one reply me.
So sir I request you, to please send the charges applicable for the
replacement / repair of our set top box because if the charges
affordable to me. So I purchase it from you other wise I didn't want
to purchase it and I am not a rich person to purchase new connection
in every sixth months. And not REPEAT AGAIN A BIG MISTAKE.
Please do needful action as well as Possible.

THIS IS REALLY FRUSTRATING AND EXTREMELY PAINFUL THAT SUCH PRESTIGIOUS BRAND IS SPOILING ITS OWN NAME. I DO NOT KNOW WHEN THEYARE GOING TO RESOLVE MY PROBLEM AND HOW MANY TIMES I NEED TO FOLLOW UP WITH THEM.
I HOPE THIS NIGHTMARE ENDS SOON AND I DO NOT HAVE TO
REPENT MORE. I WILL NOT SUGGEST ANY PEOPLE TO BUY THIS WORST DTHSERVICE.
PLEASE
SUGGEST A WAY TO HAVE THESE PEOPLE TAKE MY ISSUE SERIOUSLY.
Thankingyou.

as i hv purchased airtel digital tv from the dealer(singh electronics sambhal distt.(moradabad)...
my user id is.[protected]
from last 7 days i m filling the complaints but my query hs not been resolved yet
my setup box get restart automaically in every 5 minutes...
many times i called up the dealer but he doesn't gave me possible reply...
its ma request to take a possible action

Ashok raj Bhandula
mob:[protected], [protected]
sarthal chowki kot east sambhal

Dear sir,
My Set top box is not working.
I have complaint no. of times but no one attended to resolve the problem
my current complaint no is 3579186
my customer id is [protected]
pls help to short out the problem

regards
Shailendra kumar
[protected]
2B/729, Vasundhara, ghaziabad-201010, Uttar Pradesh

My ID No.[protected], i have called two or three times with ref No. 23886852 wherein i was communicate that a engineer will come to your home to resolve the issue & after resolving it share the code no. no body comes till date to solve the issue. thereafter i also call & i was assured that your complaint will be solved within 4 hours. no reference no issued neither any body comes to solve the problems even after a period of 4 day. finally requested again to resolve within 3days otherwise forced to take legal action

Airtel Prepaid — without information sim barred

i purchased a airtel prepaid [protected] at pudupattinam, kancheepuram dt on 10 09 2008. At that time my photo id and ration card copy was submitted and after that only i got the sim.But after 20 th of october suddenly the airtel sim was blocked by AIRTEL network.When ever touch with customercare of airtel saying the word no address proof for the sim. THE distributor no. is PP 224 PUDUPATTINAM KANCHEEPURAM DT TAMILNADU.TAKE NECESSARY ACTION TO ACTIVATE THE SIM AS EARLY AS POSSIBLE.THANKING YOU. MOHAN.G KALPAKKAM 603 102

sir,

i have taken a prepaid airtel connection one month back.But presently it is not deactivated.
my number is [protected]. Within two days i had submitted all the required papers before activation. when i asked the airtel customer care for reason he told me that at the time of confirmation of my id details the mobile was switched off.

And as per their request i resubmitted the copy of my ID proof and passport size photo. It has been two days since my resubmission of ID proofs but till now my phone is not acitvated.

Therefore, Please do the needful to get my number activated as soon as possible. Otherwise i will be prompted to switch to some other mobile subscribers.

i m not able to make any call even on custmer care

i'm also having similar problem.My number got barred and these airtel guys are not activating it even though i resubmitted proof.

Airtel Prepaid SIM — services barred of my no

Respected Sir,
I was using postpaid connection of airtel.I transfered my postpaid connection to prepaid.I hv submitted all the necessary documents.But they are saying u havnt..I hv used this prepaid no for 2 days and then all these unnecessary talks are taking place.My Mobile No is [protected].
Kindly do the needful

Thanking you.
Niranjan Gopal Kabra.

Airtel Prepaid SIM — complaint against barred call and negative status

i bought a airtel prepaid sim from a trader sarvodaya communication at the rate of 33/- and then activate two times for 30/- and then recharge it for 150/- bt company barred my sim without any reason. then i go to find the reason , bt there is more non cooperative staff and hopeless airtel service system. Then tell me ur status is negative and ur sim never be activate. Then i go to my distributor bt his computer says that ur status is ok . Plz tell me why my sim is bolocked and where is my money can i get it or u did hajam my heard earned money. I[censored] have a little bit of self respect plz active my sim i[censored] want my identification i m ready for it bt plz activate my sim my No. is [protected]

Hi.
I am Md. Aftab Uddin, Assistant Manager NABARD, Chandigarh had purchased a prepaid SIM from Chandigarh sec-35c. The no. is [protected]. But after 3-4 days the said no had been blocked.I have submitted requisite documents three times, two times at retailer and one time at Airtel showroom near sec35 A chandigarh. Inspite of all effort my no. has not been started. so please do the needful at the earliest.
Yours,
Aftab
AM(NABARD)
plot-3
Sec-34A
Chandigarh

DEAR SIR
MOBILE NUMBER [protected]
I am give id proof[protected] serial no 17316646 but you are send sms
give id proof atherwise your number stop

sear sir I am alredy sumit id proof cheq my id

thank for you

Dear Sir
I am facing problem due to unbilled amount due to this i call to customer care they have no solution regarding this and said me to call back within 30 mins . After 1:30 hours i call back to customer care number but this is not possible due to block my customer care number . Mr. Sehzada attending my call first time, he blocked my customer care number . My airtel number is [protected] .


Regards
Adarsh Kaliyer
[protected]

i am nitin kumar my shop is chandigarh indra coloney me hai mujhe airtel diller ka mobile no Customer Care se nahe mila and mene kam se kam 12 bare phone kiya hoga per mujhe diller ka no nahe mila and mujhe jald se jald airtel diller ka no diya jaye and my mobile no [protected]

i am nitin kumar my shop is chandigarh indra coloney me hai mujhe airtel diller ka mobile no Customer Care se nahe mila and mene kam se kam 12 bare phone kiya hoga per mujhe diller ka no nahe mila and mujhe jald se jald airtel diller ka no diya jaye and my mobile no [protected]

It is really a shame that the person who spoke to me regarding the plans, he too says they had only 2 plans on the day i opted ie combo599 128kbps combo499 64kbps within a week i received a mail, there were plenty of different types of plan .whom shall i trust .only 2 plans for mysore city on that particular day that was on march 8th 2010 .than why the hell they send me a mail with 100's of plans .this is totaly cheating with the consumer, i[censored] dont change my plan i would go to consumer court.

Airtel DTH - worst service I have ever seen. I installed last month one Airtel DTH to view world cup matches.
On World cup final day it was out of order. I registered the complaint immediately and requested them a lot. Today is third day and I have called more than 10 times at their service centre but in vain.
Now I am planning to go to Consumer Forum.
Regards,
Dheeraj

Dear Sir, I am Rakesh singh, and my Digital TV customer ID is [protected]. I call Airtel DTH customer care to change my package but no response from your side because call is disconnected before to reach at Customer care executive after some computerized information.

Please resolve my this problem...

der sir my airtel dth lost please my account cancel my id is no [protected]

we want to change our dth package as we registered to 225/month pack we want to change it to 175/month package.