Airtel Complaints & Reviews

I have weird problem, my connection keeps disconnecting every few minutes and sometimes every few seconds....I checked everything windows firewall, the norton firewall everything.

I had called up the Customer support humpty number of times but the issue is yet to be resolved. I have been facing this Issue for the past 20 days.

I dont see any point in calling customer support about this, anyone who's ever dealt with customer support should know why it would be futile and waste of time..

Please help in getting this resolved. i'll provid emy number and email to you if you require.

Sir
I had taken Airtel Broad band connection in the month of March'09. Right from Mar'09 to Sep'09 the internet was not working properly.This i had broguht to the notice of Airtel Cusomter Care number of times. The reponse was very poor or no respones from the customer care. I had written several mail to the Airtel customer care which i am fowarding :-Re: Fwd: my Complaint Nos.19877920 &[protected] non fucntioning of Internet
Agarwal.[protected]@airtel.in Dear Mr.Suresh Kumar Thank you for writing to us at Airtel Telemedia Services...
7/8/09

Agarwal.[protected]@airtel.in We regret the delay in responding the email. We acknowledge the receipt of yo...
7/8/09

Reply
|


kumar suresh
to CustomerCare.H.
show details Jun 14 (10 days ago)
Dear Sir

I would like to invite your attention to Internet connection which i
had taken in Apr'09.
1. Internet stopped working 15 days from the date of installation.
This was brought to the notice of the customer care and after 1 week
the Internet started functioning.
2.Again after 15 days the Internet stopped functioning. This was
brought to the notice of Customer Care. The Service Engineer who had
visited my house said that modem was not working. A new modem was
replaced after 5 days from the date of complaint.
3. Third time when I had given a complaint stating that Internet was
not working, the service engineer who visited informed that line had
got cut. Further he informed that wire connected was too long from the
main station which was even giving problem for clear images.
4. Aging within 10 days Internet stopped functioning and the service
engineer who visited my House told that wire was too long and was
crossing over buildings due to which the wire was getting cut
frequently. Her suggested me to switch over wireless mode.
I registered a complaint with customer care, it was informed that
request was taken.
after a few days when i enquired with the customer care they told me
that wireless connection will be installed within few days.
5. In spite of several requests no positive response came from your end.
6. Suddenly Internet was disconnected without any notice.
7. For no fault of mine i have mad to suffer. Please go through the
number of complaints registered in my number.
8. Furhter they had called and asked me to may the bill wihtout proper
internet function.
I had also requested for the usage charges which till date has not
been sent.

Regards
Suresh Kumar
CT.No.[protected]
- Show quoted text -


On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
> Dear Mr.Suresh Kumar
>
> Thank you for writing to us at Airtel Telemedia Services.
>
> We regret the delay in responding the email.
>
> We acknowledge the receipt of your mail dated 04/07/09.
>
> Your Complaint for Internet connection, we would like to keep you inform
> that your issue has been resolved and know internet is working fine.
>
> We regret the inconvenience caused to you.
>
> For further assistance, please
> • Call us at[protected]
> • E-Mail us at - care.[protected]@airtel.in
> • Fax us at[protected]
>
> "Assuring you of our best of services at all times".
>
> Regards,
>
> Yours Sincerely,
>
> Mukesh
> Customer Relations,
> Airtel Telemedia Services.
>
> Withdrawal of “95” prefix dialing
>
> As per directive from the Department of Telecommunications (DoT),the
> facility to call nearby cities within the state from your Airtel Landline
> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
> However,you will still be able to call these locations by prefixing 0 to
> the full STD code.
>
> Kindly note, there will be NO CHANGE in the call rates.
> Dear sir
> I invite your kind attention that I had taken your Internet Connection 4
> months back.
> Out of 4 months 2 months the net has not worked. I have already paid 2
> months internet bills.
> Further the land line connected to my net is also not working.
> Please let me know as to why i have to may the internet bill when the
> internet and landline is not working.
> Now I request you to kindly see that the for the month of June there will
> no billing.
>
>
> Thanking you
> Suresh Kumar


|


kumar suresh
to CustomerCare.H.
show details Jun 15 (9 days ago)
- Show quoted text -
On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
> Dear Sir
>
> I would like to invite your attention to Internet connection which i
> had taken in Apr'09.
> 1. Internet stopped working 15 days from the date of installation.
> This was brought to the notice of the customer care and after 1 week
> the Internet started functioning.
> 2.Again after 15 days the Internet stopped functioning. This was
> brought to the notice of Customer Care. The Service Engineer who had
> visited my house said that modem was not working. A new modem was
> replaced after 5 days from the date of complaint.
> 3. Third time when I had given a complaint stating that Internet was
> not working, the service engineer who visited informed that line had
> got cut. Further he informed that wire connected was too long from the
> main station which was even giving problem for clear images.
> 4. Aging within 10 days Internet stopped functioning and the service
> engineer who visited my House told that wire was too long and was
> crossing over buildings due to which the wire was getting cut
> frequently. Her suggested me to switch over wireless mode.
> I registered a complaint with customer care, it was informed that
> request was taken.
> after a few days when i enquired with the customer care they told me
> that wireless connection will be installed within few days.
> 5. In spite of several requests no positive response came from your end.
> 6. Suddenly Internet was disconnected without any notice.
> 7. For no fault of mine i have mad to suffer. Please go through the
> number of complaints registered in my number.
> 8. Furhter they had called and asked me to may the bill wihtout proper
> internet function.
> I had also requested for the usage charges which till date has not
> been sent.
>
>
>
> Regards
> Suresh Kumar
> CT.No.[protected]
>
>
> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>> Dear Mr.Suresh Kumar
>>
>> Thank you for writing to us at Airtel Telemedia Services.
>>
>> We regret the delay in responding the email.
>>
>> We acknowledge the receipt of your mail dated 04/07/09.
>>
>> Your Complaint for Internet connection, we would like to keep you inform
>> that your issue has been resolved and know internet is working fine.
>>
>> We regret the inconvenience caused to you.
>>
>> For further assistance, please
>> • Call us at[protected]
>> • E-Mail us at - care.[protected]@airtel.in
>> • Fax us at[protected]
>>
>> "Assuring you of our best of services at all times".
>>
>> Regards,
>>
>> Yours Sincerely,
>>
>> Mukesh
>> Customer Relations,
>> Airtel Telemedia Services.
>>
>> Withdrawal of “95” prefix dialing
>>
>> As per directive from the Department of Telecommunications (DoT),the
>> facility to call nearby cities within the state from your Airtel Landline
>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>> However,you will still be able to call these locations by prefixing 0 to
>> the full STD code.
>>
>> Kindly note, there will be NO CHANGE in the call rates.
>>
>>
>>
>>>>>>>>>>>>>>>>>>>>...⇄
>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>
>> Dear sir
>> I invite your kind attention that I had taken your Internet Connection 4
>> months back.
>> Out of 4 months 2 months the net has not worked. I have already paid 2
>> months internet bills.
>> Further the land line connected to my net is also not working.
>> Please let me know as to why i have to may the internet bill when the
>> internet and landline is not working.
>> Now I request you to kindly see that the for the month of June there will
>> no billing.
>>
>>
>> Thanking you
>> Suresh Kumar
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message. Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges that
>> any views expressed in this message are those of the individual sender and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before opening any attachments please check them for viruses and defects.
>>
>> |[protected][protected][protected][protected]|
>> | |
>> | |
>> |Category |
>> | |
>> |[protected][protected][protected][protected]|
>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>
>>
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


--
Thanking you
Suresh Kumar
Reply
Forward


Reply

|


kumar suresh
to CustomerCare.H.
show details Jun 15 (9 days ago)
- Show quoted text -
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


Mail Delivery System #################################################################### # THIS I...
Jun 16 (8 days ago)

Mail Delivery System I'm sorry to have to inform you that your message could not be delivered to o...
Jun 16 (8 days ago)

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|


kumar suresh
to care.ap
show details Jun 17 (7 days ago)
- Show quoted text -
On Wed, Jun 16, 2010 at 6:35 PM, Mail Delivery System
<[protected]@northmailgw.airtel.in> wrote:
> I'm sorry to have to inform you that your message could not
> be delivered to one or more recipients. It's attached below.
>
> For further assistance, please send mail to <postmaster>
>
> If you do so, please include this problem report. You can
> delete your own text from the attached returned message.
>
> <care.[protected]@airteltelephone.com>: 554 5.4.7 [internal] exceeded max time without delivery
>
>
> Final-Recipient: rfc822; care.[protected]@airteltelephone.com
> Status: 5.0.0
> Action: failed
> Last-Attempt-Date: Wed, 16 Jun 2010 18:35:36 +0530
> Diagnostic-Code: smtp; 554 5.4.7 [internal] exceeded max time without delivery
>
>
>[protected] Forwarded message[protected]
> From: kumar suresh <[protected]@gmail.com>
> To: CustomerCare.[protected]@airtel.in
- Show quoted text -
> Date: Mon, 14 Jun 2010 14:37:55 +0530
> Subject: Fwd: my Complaint Nos.19877920 &[protected] non fucntioning of Internet & landline
> Dear Sir
>
> I would like to invite your attention to Internet connection which i
> had taken in Apr'09.
> 1. Internet stopped working 15 days from the date of installation.
> This was brought to the notice of the customer care and after 1 week
> the Internet started functioning.
> 2.Again after 15 days the Internet stopped functioning. This was
> brought to the notice of Customer Care. The Service Engineer who had
> visited my house said that modem was not working. A new modem was
> replaced after 5 days from the date of complaint.
> 3. Third time when I had given a complaint stating that Internet was
> not working, the service engineer who visited informed that line had
> got cut. Further he informed that wire connected was too long from the
> main station which was even giving problem for clear images.
> 4. Aging within 10 days Internet stopped functioning and the service
> engineer who visited my House told that wire was too long and was
> crossing over buildings due to which the wire was getting cut
> frequently. Her suggested me to switch over wireless mode.
> I registered a complaint with customer care, it was informed that
> request was taken.
> after a few days when i enquired with the customer care they told me
> that wireless connection will be installed within few days.
> 5. In spite of several requests no positive response came from your end.
> 6. Suddenly Internet was disconnected without any notice.
> 7. For no fault of mine i have mad to suffer. Please go through the
> number of complaints registered in my number.
> 8. Furhter they had called and asked me to may the bill wihtout proper
> internet function.
> I had also requested for the usage charges which till date has not
> been sent.
>
>
>
> Regards
> Suresh Kumar
> CT.No.[protected]
>
>
> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>> Dear Mr.Suresh Kumar
>>
>> Thank you for writing to us at Airtel Telemedia Services.
>>
>> We regret the delay in responding the email.
>>
>> We acknowledge the receipt of your mail dated 04/07/09.
>>
>> Your Complaint for Internet connection, we would like to keep you inform
>> that your issue has been resolved and know internet is working fine.
>>
>> We regret the inconvenience caused to you.
>>
>> For further assistance, please
>> • Call us at[protected]
>> • E-Mail us at - care.[protected]@airtel.in
>> • Fax us at[protected]
>>
>> "Assuring you of our best of services at all times".
>>
>> Regards,
>>
>> Yours Sincerely,
>>
>> Mukesh
>> Customer Relations,
>> Airtel Telemedia Services.
>>
>> Withdrawal of “95” prefix dialing
>>
>> As per directive from the Department of Telecommunications (DoT),the
>> facility to call nearby cities within the state from your Airtel Landline
>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>> However,you will still be able to call these locations by prefixing 0 to
>> the full STD code.
>>
>> Kindly note, there will be NO CHANGE in the call rates.
>>
>>
>>
>>>>>>>>>>>>>>>>>>>>...⇄
>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>
>> Dear sir
>> I invite your kind attention that I had taken your Internet Connection 4
>> months back.
>> Out of 4 months 2 months the net has not worked. I have already paid 2
>> months internet bills.
>> Further the land line connected to my net is also not working.
>> Please let me know as to why i have to may the internet bill when the
>> internet and landline is not working.
>> Now I request you to kindly see that the for the month of June there will
>> no billing.
>>
>>
>> Thanking you
>> Suresh Kumar
>>
>> This e-mail and any files transmitted with it are for the sole use of the
>> intended recipient(s) and may contain confidential and privileged
>> information. If you are not the intended recipient, please contact the
>> sender by reply e-mail and destroy all copies and the original message. Any
>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>> copying of this email or any action taken in reliance on this e-mail is
>> strictly prohibited and may be unlawful. The recipient acknowledges that
>> Bharti Airtel Limited or its subsidiaries and associated
>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>> control or ensure or guarantee the integrity of/overthe contents of the
>> information contained in e-mail transmissions and further acknowledges that
>> any views expressed in this message are those of the individual sender and
>> no binding nature of the message shall be implied or assumed unless the
>> sender does so expressly with due authority of Bharti Airtel Limited.
>> Before opening any attachments please check them for viruses and defects.
>>
>> |[protected][protected][protected][protected]|
>> | |
>> | |
>> |Category |
>> | |
>> |[protected][protected][protected][protected]|
>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>
>>
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


--
Thanking you
Suresh Kumar
Reply
Forward


Mail Delivery System I'm sorry to have to inform you that your message could not be delivered to o...
Jun 17 (7 days ago)

Mail Delivery System I'm sorry to have to inform you that your message could not be delivered to o...
Jun 17 (7 days ago)

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|


kumar suresh
to CustomerCare.H.
show details Jun 18 (6 days ago)
- Show quoted text -
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>
>
>
>
> --
> Thanking you
> Suresh Kumar
>


--
Thanking you
Suresh Kumar
Reply
Forward


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[protected] Forwarded message[protected]
From: kumar suresh <[protected]@gmail.com>
To: CustomerCare.[protected]@airtel.in
Date: Fri, 18 Jun 2010 13:52:22 +0530
Subject: Re: my Complaint Nos.19877920 &[protected] non fucntioning of Internet & landline
On Tue, Jun 15, 2010 at 2:10 PM, kumar suresh <[protected]@gmail.com> wrote:
> On Mon, Jun 14, 2010 at 2:37 PM, kumar suresh <[protected]@gmail.com> wrote:
>> Dear Sir
>>
>> I would like to invite your attention to Internet connection which i
>> had taken in Apr'09.
>> 1. Internet stopped working 15 days from the date of installation.
>> This was brought to the notice of the customer care and after 1 week
>> the Internet started functioning.
>> 2.Again after 15 days the Internet stopped functioning. This was
>> brought to the notice of Customer Care. The Service Engineer who had
>> visited my house said that modem was not working. A new modem was
>> replaced after 5 days from the date of complaint.
>> 3. Third time when I had given a complaint stating that Internet was
>> not working, the service engineer who visited informed that line had
>> got cut. Further he informed that wire connected was too long from the
>> main station which was even giving problem for clear images.
>> 4. Aging within 10 days Internet stopped functioning and the service
>> engineer who visited my House told that wire was too long and was
>> crossing over buildings due to which the wire was getting cut
>> frequently. Her suggested me to switch over wireless mode.
>> I registered a complaint with customer care, it was informed that
>> request was taken.
>> after a few days when i enquired with the customer care they told me
>> that wireless connection will be installed within few days.
>> 5. In spite of several requests no positive response came from your end.
>> 6. Suddenly Internet was disconnected without any notice.
>> 7. For no fault of mine i have mad to suffer. Please go through the
>> number of complaints registered in my number.
>> 8. Furhter they had called and asked me to may the bill wihtout proper
>> internet function.
>> I had also requested for the usage charges which till date has not
>> been sent.
>>
>>
>>
>> Regards
>> Suresh Kumar
>> CT.No.[protected]
>>
>>
>> On Wed, Jul 8, 2009 at 10:12 AM, <Agarwal.[protected]@airtel.in> wrote:
>>> Dear Mr.Suresh Kumar
>>>
>>> Thank you for writing to us at Airtel Telemedia Services.
>>>
>>> We regret the delay in responding the email.
>>>
>>> We acknowledge the receipt of your mail dated 04/07/09.
>>>
>>> Your Complaint for Internet connection, we would like to keep you inform
>>> that your issue has been resolved and know internet is working fine.
>>>
>>> We regret the inconvenience caused to you.
>>>
>>> For further assistance, please
>>> • Call us at[protected]
>>> • E-Mail us at - care.[protected]@airtel.in
>>> • Fax us at[protected]
>>>
>>> "Assuring you of our best of services at all times".
>>>
>>> Regards,
>>>
>>> Yours Sincerely,
>>>
>>> Mukesh
>>> Customer Relations,
>>> Airtel Telemedia Services.
>>>
>>> Withdrawal of “95” prefix dialing
>>>
>>> As per directive from the Department of Telecommunications (DoT),the
>>> facility to call nearby cities within the state from your Airtel Landline
>>> by prefixing “95” will be withdrawn w.e.f 00:00 hrs of 10th March 2009.
>>> However,you will still be able to call these locations by prefixing 0 to
>>> the full STD code.
>>>
>>> Kindly note, there will be NO CHANGE in the call rates.
>>>
>>>
>>>
>>>>>>>>>>>>>>>>>>>>...⇄
>>> Mail Received fromkumar suresh <[protected]@gmail.com>
>>>>>>>>>>>>>>>>>>>>...⇄
>>>
>>> Dear sir
>>> I invite your kind attention that I had taken your Internet Connection 4
>>> months back.
>>> Out of 4 months 2 months the net has not worked. I have already paid 2
>>> months internet bills.
>>> Further the land line connected to my net is also not working.
>>> Please let me know as to why i have to may the internet bill when the
>>> internet and landline is not working.
>>> Now I request you to kindly see that the for the month of June there will
>>> no billing.
>>>
>>>
>>> Thanking you
>>> Suresh Kumar
>>>
>>> This e-mail and any files transmitted with it are for the sole use of the
>>> intended recipient(s) and may contain confidential and privileged
>>> information. If you are not the intended recipient, please contact the
>>> sender by reply e-mail and destroy all copies and the original message. Any
>>> unauthorized review, use, disclosure,dissemination, forwarding, printing or
>>> copying of this email or any action taken in reliance on this e-mail is
>>> strictly prohibited and may be unlawful. The recipient acknowledges that
>>> Bharti Airtel Limited or its subsidiaries and associated
>>> companies(collectively "Bharti Airtel Limited"),are unable to exercise
>>> control or ensure or guarantee the integrity of/overthe contents of the
>>> information contained in e-mail transmissions and further acknowledges that
>>> any views expressed in this message are those of the individual sender and
>>> no binding nature of the message shall be implied or assumed unless the
>>> sender does so expressly with due authority of Bharti Airtel Limited.
>>> Before opening any attachments please check them for viruses and defects.
>>>
>>> |[protected][protected][protected][protected]|
>>> | |
>>> | |
>>> |Category |
>>> | |
>>> |[protected][protected][protected][protected]|
>>> This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful.
>>> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.
>>>
>>>
>>>
>>
>>
>>
>> --
>> Thanking you
>> Suresh Kumar
>>


Sir i request to look into the same and see that such problem does not occur to any of the cusotmers in near furure

Thanking Your
Sincerely Yours
Suresh Kumar V
CT.No.[protected]

I am getting unwanted sms from Airtel live from number 55382. I want it to be stopped immediately. some kid unknowingly subscribed for the truetones while playing with mobile, and i am getting a lot of sms (of no relevance to me) on daily basis from airtel live. My contact no. is +91-[protected]. I hope action will be taken in near future.

sincerely,
Rajesh Dholakiya

Airtel Digital TV customer ID: [protected]

I purchased digital tv connection on 13th March

On 23rd April, I upgraded my connection to DVR (recorder). I paid 6990 for the connection and I was supposed to get Rs 1000 cash back into my account within 7 days as I was UPGRADING my account and am an existing customer as per the offer. Its been 2 months but yet I haven't received my cash back.

I called Airtel and opened a complaint. However both the times, they closed my SR by saying that I have 2 connections so I am not eligible for this. SR 2682808 and 2743150. I only have 1 connection and they keep on saying I have 2 connection.

I escalated the issue and they sent a customer service rep to my house to check. They confirmed that I had only 1 connection and they figured out the problem also. The old set top box that I had returned was never entered in the system. They told me that it shall be taken care within 2 days. It's been almost 10 days now but no update on this.

Nitesh from Airtel head office in Delhi was helping me for some time but now he is also not reachable. His number: +91-[protected]

I can be reached directly at[protected] for any questions.

- Neel Vora

My Airtel Digital tv Customer Id is [protected]. As per above there was an offer from trip advisor site to review 3 hotels and we will get Rs. 250 recharge within 21 working days. I reviewed 3 hotels as per the offer before closing date i.e 20 th May. The offer closed on 20th May 2010 and since then it has been a month and haven't received any recharge or intimation from either airtel or trip advisor. I complained on airtel customer care many times but was in vain.
Are they cheating, is this fake??
Waiting for a positive reply
THANK YOU

Dear Sir or Mam,

Would like complain as Mr.Vijaykumar & Rajeshkumar from Airtel Head office Bandra call me for Lowetry of rs.10,00,000 but they are asking service tax before paying me lowetry amount.
Details of this two person:
Vijaykumar: - [protected]
Rajeshkumar:[protected]
Details for calling of this person:-- Mam we are from Airtel Head office Bandra, your number is won lowetry ofrs.10,00,000 so please give us call on 24th June 2010 so will proivde you details how to take 10,00,000 amount from bank.

These two person are calling me on 23rd June 201 as they are telling me before we give your lowetry amount of rs.10,00,000 i need to pay ofrs.15600 service tax, how can person believe on any one for this?
This is cheat to normal humanbings, please take strict action for the same.

Would request you to please look in too the matter as 10,00,000 is not small amount if i won lowetry.

Please reply me on may mail id [email][protected]@gmail.com[/email] or you can call me on [protected].

Thanks & Regards,
Shaily Brahmbhatt
+91 [protected]

hello sir,
i had purchased airtel prepaid sim card [protected] on 11th june 2010 i had given my id proof and photo sim activated on next but on 22 june service gets deactivated without any intimation once called 198 customer care they told that deactivation due id proof and address mismatch they gave me some address in which given , and they told me to ask the sim dealer,i asked dealer about that he told me there chance of mistake with distributor or ils something, i dont know where my photo and id proof went . still i dont know to should i ask?

Dear Friends
MY CUSTOMER ID IS [protected]
I am writing you and warn u how a company like AIRTEL doing wrong commitments with their consumers
Please read all details from beginning to till date. On dated 18/5/2010 time 16:30hrs. I called at 12150 and enquired about DTH PLAN & TARRIF, at other end the person I spoken with is Pritam Singh he told me all details and when I told him that I will think and let him know later on he told me that since I am existing customer of Airtel, he has a very good DTH offer @ Rs. 999/- with 4 month subscription free of 162 channels. I found this very attractive and asked him how to proceed he told you can pay right now through Credit or Debit Card and I paid money thorough my ICICI Credit Card as he instructed me online. After payment he given me transaction ID No. 8844814 On 20/5/2010 the system installed at my place. Ok as he promised 162 channels, I found less but no complaint by me.

Now I am mentally tortured when I receipt a message from Airtel DTH on dated 12/13 June that your balance is such and expiry date is 18/6/2010 immediately after receiving this message I started contacting to Airtel customer care numbers i.e.198, 121, and 1800…. ……..And lastly one gentleman told u contact at 12148. I spoken on 14/5/10 on this no. and narrated my entire story at other end some one told me we will resolve this within 24 hrs or so. I could not note down his name on this date as I am confident because I am using Airtel mobile so long I never faced any problem.

On 15/6/2010 I again called at 12148. on 12:05 hrs and talk with lady named Meenakshi all details then she taken on line one Mr. Alfred he again listen my all story and said will get back on evening. Till date waiting his response.

On 16/6/2010 time 14:00 hrs. I call again at 12148 then phone attended by Shashikant I asked him about my query he disconnected the line. Then again I dialed a lady named Vaishali listened all and said she will talk with her senior named Vinayak he also spoken with me and listened all and assured me he will definitely get back in the evening of 16/6/2010. Till date waiting his call.

Then on 17/6/2010 I again called at 12148 on 13:10 hrs. and other end in gentleman Parshant I asked him plz connect me to Vinayak he hold me some time then said Vinayak is busy on another line he will call u later, no response till I am waiting his call.

In this regard I emailed them 4 times from dated 14/6/2010 at [protected]@airtel.in. Only auto response that we received your query that’s all. Still waiting for reply. Nothing from email and nothing from customer care.

All whom I spoken said we will check your recording with Pritam Singh, nothing happened till date.

My only concern is that they are a Company not a shopkeeper who made false promises then backs out. But if they behave like this then AIRTEL WILL BECOME HISTORY SOON.
.
AGGRIEVED & FOOLED (by them) Customer of AIRTEL DTH

ONKAR SINGH PARMAR,
# [protected]

To

BHARTI AIRTEL

Dear Sir,
CHANGE OF BILL PLAN-[protected]

1. I am an Army officer posted in Ministry of Defence.I have taken a postpaid airtel mobile connection-Airtel Advantage1199 plan for 1 year - recently activated-not yet paid the 1st bill.

2. I was told that I could get the bill plan changed at any point in time.

3. I would now like my bill plan changed to MOD 699 1 Year plan with immediate effect.

4. I have yet to recieve the bill for this month. May I request you to kindly make necessary adjustments and have the first bill cleared out of the balance from Rs 1199/- .

5. An early confirmation is requested. My e mail id is- [protected]@gmail.com

Thanking you
Col Tekpal Singh

23.6.2010.

Dear Sir,

I was having Airtel Dish since last three years or so.Customer ID[protected].In the last week the channels were over-lapping and no clear picuture was available on
my TV. I have made comlaint in the last week of April 2010.It is stated that it may be
a local problem,get chacked dish and cable connection.it was found accurate.There was problem in set-top box.They didn't depute any technician to check.Ultimately
I have taken fresh connection of Airtel at the cost of Rs.l597/ on 5th may 2010.And
on 3rd may I had informed that pl.discontinue my services and refund blance which
was Rs.169//They are refusing even they are not prepared to add that balnce in my
present connection which is obtained in the identical name and place.From this
con I have received plathoria of incorrect messages stating that there is no sufficient
balance and services may be discontinued.One incident is surprising to-day I have
made recharge of Rs.100They have confirmed but they have admitted this recharge
in old ID.In past I had not made in recharge for espn although I had recieved sms
stating that top-up has been made and deduction of Ra.30/-+tax was deducted from
my balance.On complaint they have accepted that the re-charge pertains to some
Hariyana customer.But they did not allow reverse credit.Not even started channel
espn.On the first day it was made clear to them that I am not going to order for
film or top-up.I am only interested in small value Rs.127/ +taxes,therefore ignore
any top-up.
2. On the facts stated above,I have to request you to do something to help me
because I am aged 70years and not keeping well.

With regards,
Rameshbhai Vyas.A/62.Ambicakrupa so.Ranip,Ahmedabad pin.382480

I, Bimal Kumar Naulakha (Jain) have purchased AIRTEL DTH service 1½ to 2 months before from your Siliguri office. My customer id is [protected] as referred above. Since 17th June 2010 the service is totally off. Then and there we made a complain to your office vide complain no 3066041 & 3095369. But till now nobody has attended the complain even after our daily follow ups. Every time they are replying that ‘Service executive is out of Station’, ‘today is raining heavily,’ ‘Our executive will meet you tomorrow’ and so on. They have thousand of excuses but no time to visit customer place once for necessary rectification to the service. This is surprising and not expecting from an organization like Airtel. This type of negligence cannot help to run your business of DTH service smoothly.

In any case we are terribly disappointed with your after Sales Service and decided to terminate the connection with immediate effect. So we request you to inform us about the process of termination and how fast we can be detached from your connection. I strongly recommend never buying AIRTEL DTH connection to every one those who shows interest by watching our connection.

Hope you will at least inform us the process of disconnection to me at the earliest. For further details feel free to contact the undersigned.

Thanking You.

Yours truly,

Bimal Kumar Naulakha (Jain)
Siliguri
West Bengal
Customer ID No [protected]

Bad customer service

Hello ,

My Customer ID - [protected] . I have registered my order for Reinstalltion at my new address registered with Airtel digital customer care on 16 th June 2010.
Since then again I regeistered 2 complaints for reinstalltion.

Called Customer Care 8-10 times since 16/06/10 . every time I assure to resolve the issue by EOD . ( its a Weeks time now ) .

Still awaiting for their defination of EOD ( End Of the Day )

Do some thing

MY MO0BILE NO. IS [protected]. IN THE MONTH OF MAY I HAVE RECEIVED MY BILL IN WHICH ABOUT RS. 995-00 SHOWN AS MMS CHARGES WHICH WAS NOT DONE BY ME. THESE MASSAGES SENDING VIDE MOBILE NO [protected] TO ME AND I TOLD SEVERAL TIMES TO CUSTMER CARE EXECUTIVES THAT THESE MASSAGES NOT SEND BY ME AND AFTER DOING SEVERAL COMPLAINTS I HAVE NOT RECEIVED ANY SATISFACTORY ANSWER FROM AIRTEL. SO NOW YOU ARE THEREFORE REQUESTED TO KINDLY LOOK INTO THE MATTER PERSONALLY AND RELIEF FOR THE SAME. SO I WILL PAY THE BALANCE AMOUNT OF THE BILL.

THERE HAS BEEN A HUGE FRAUD BY AIRTEL, I BOOKED DTH 999 PLAN AND I WAS SAID THAT MY INSTALLATION WILL BE DONE WITHIN 2 DAYS.
ITS BEEN A WEEK NOW NO ONE AS COME TO DO THE INSTALLATION.

ON CALLING CALL CENTER THEY SSAID SOMEONE WILL COME AND ISNTALL. I GOT A CALL FROM THEIR ENGINEER AND THEY ASK 500 RS FOR COMING TO HOME.

SHAME ON AIRTEL FOR DOING SUUCH A FRAUD. AIRTEL IS A BEGGARTEL.
THIS IS FOR PUNE AREA AND THE CONTACT PRSON IS SACHIN
[protected]

Hi,
My name is Shishir Gupta and customer id is [protected]. I'm having 500 rs account balance in my Airtel digital account bt still it is showing that please reacharge ur account and error code 6 on the tv screen from 7 days.I've called custemor care a lot of time and everytime they dumbo ppl will tell the same thing that pls keep ur stb on for 45 mints and chanels will come.bt still i'm not able to view the channels.Now I'm irritated much with Airtel digital service.Kindly help me.

Airtel DTH Service is a SCAM

Ref: Cutomer id: [protected]

This is to pointout the Scam pratices performed by Airtel DTH and the harassment and mental torture caused by them to their consumers.

I applied for a 999 Rs. Connection via online contact form at Airtel's website. I received a call the next from the Airtel Executive and made the purchase for a 999 connection and multiple room connection for 1750.

Date of Payment: May 27th 2010
Transaction id: 8974827 – (999 Rs Connection)
Transaction id: 89744899 – (1750 Rs Connection)

Waited patiently till June 5th, no one contacted me or came for a Installation. On 6th June I contacted Airtel toll free no. [protected] and complained about the connection.

I was assured an installation and call back soon.

Till June 9th no response from Airtel DTH. Once again I contact Airtel DTH customer care, This time I get my customer id.: [protected]

Also I am given a complain number this time 3011821. The executive assured me a installation on June 10th and also passed me the mobile number of their local installation company. [protected] - Mobile No.: OASIS Services

OASIS services don't attend calls at all. I tried contacting them more than 10 times on June 10th but anyone failed to answer at their number.

June 12th – I speak to senior executive at Airtel DTH toll free no. 3028453 : complaint no / Sr.Executive name: Prabhat , I threaten him for a cancellation and request for a refund.

Executive begs for 'One more chance' I am assured a call back from him and also installation the next day. (- Got No Call back or any response.)

To this complaint number Airtel sends me sms stating: Your Service Request ref no. Is 3028453 for “Wrong Resolution(Domino)”

Wrong Resolution?? I haven't got a intallation yet and Airtel tells me I complained for Wrong Resolution.

June 14th - Same old story. I speak to senior executive at Airtel DTH toll free no.[protected] interaction number / Sr.Executive name: Sushant , I threaten him for a cancellation and request for a refund.

Executive begs for 'One more chance' I am assured a call back from him and also installation the same day by 2pm. (- Got No Call back or any response.)

June 14th – 3.50pm again at Airtel Toll free no. ... Again assured installation on June 15th / 3056485: Complaint number.

June 15th – No one arrives at my place. Called up Airtel DTH toll free no; Sr. Executive assured installation by 2pm.

June 15th – 3.50pm called up Airtel DTH toll free no; Sr. Executive says spoke to Area Manager, spoke to higher senior authority; assured installation within 1.5 hrs.

- No update, No Installation!

June 16th – I call up Airtel DTH toll free no; Speak to senior executive Poonam Singh. She assures a callback in 1hr.

No response for about 2.5hrs. I call up again and speak to her, she claims she was busy. Tells me spoke to my Area manager Gladwin George and says they are not allowed to install a connection Kharghar.

Why did Airtel tell me before accecpting my connection request that they can install the connection in my area?

I request for a cancellation.

Cancel Connection: Service Req No.: 3071530

I am assured a call back on June 17th around 3pm and need to explain the reason for disconnection.

June 17th – No Response from Airtel.


I am still waiting for my connection from May 27th 2010 ie., and for the refund or installation.

Stay away from Airtel DTH, its a scam company.

Customer ID [protected]
problem - signal block/loss/ lock since morning.
trying customer care since morning but to response.
Complaint no 3113507

dear tell me one thing. I always recharge my account on time, i have ultra pack activated.I am paying 350+ rupees to you every month. just tell me whwt wrong i have done to face problems from you people again and again.?

kindly do something

Copy of all the mails sent to & received from airtel customer care are reproduced below which clearly indicates my grievance

============================================================================
From: [protected]@yahoo.com
To: [protected]@airtelindia.com

Sent: 19/06/2010 20:55:29
Subject: Ref No : F[protected]

To whomsoever it may concern,


I am an Airtel customer for the last four & a half (4.5) years with the postpaid connections, bearing numbers [protected] & [protected]. With this in mind I opted for one more post paid connection, but for the last one & a half month, I have faced much harassment, which is being put forth as under:

1) Rent/lease agreement along-with the application & Rs 300 security deposit. I was provided with the number [protected] on 10/5/2010, which was activated on 11/5/2010.
2) I received a letter from airtel about my number ( [protected] indicating the plan etc
3) Subsequently I had to make half a dozen trips to your vendors place with several silly reasons that I have to sign in blue ink & lease agreement is not acceptable etc,
4) On 21/5/2010 the number stopped functioning & I received a bill No [protected]
dt 24/5/2010 amounting to Rs 149.30 for the number [protected], relationship
number [protected].
5) I then complained on 121 with my existing number [protected], I was asked to go to the vendor and get a new sim card & not to make this payment & either take back the deposit or take a new sim card.
6) Accordingly I submitted fresh set of documents which also included the income tax assessment order of the last year
7) Then before I could get the second sim card from the vendor, a representative from Airtel came to my residence for verification of my number [protected].
8) Even after 3 days of verification my number did not start functioning & I was compelled to take the 2nd sim card with number bearing [protected] which was activated on 8/06/2010.
9) After a few days I again got the message that I have to submit the documents.
10) I spoke to one Mr Tushar on 198, who on my insistence connected me to a higher officer one Mr.Shahid. He requested me to visit the vendor once again & resubmit the documents & also ensured that, there will not be any problem & the complaint number is F[protected].
11) Finally on 17/06/2010 all outgoing from my new number [protected] stopped functioning.
12) I received call on 18/06/2010 at 9:11 am from Airtel ([protected]) for verification of my new number [protected] and confirming that the documents submitted by me have been received by them & when I informed her that my outgoing has been deactivated. I was assured by her that it will be activated soon. Subsequently on 18/06/2010 my incoming also has been deactivated.

I have undergone tremendous mental harassment & financial loss in this period
due to uncertainty of my communication facility.

In view of the above if my connection is not restored within 24 hours, I may
be compelled to take necessary action as deemed fit.


Rameshchandra C Keni



From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
To: [protected]@yahoo.com
Sent: Sun, June 20, 2010 3:14:33 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]

Dear Rameshchandra Keni,

Thank you for contacting Airtel.

We understand from your previous interaction dated 19/06/2010, you have requested to activate the Outgoing call facility for your Airtel number [protected].

We regret for the inconvenience caused to you.

We would like to inform you that your Outgoing call facility has been deactivated with effect from 18/06/2010 due to non receipt of documents.

We request you to kindly send the scanned copy of the documents which you have submitted in the Airtel Relationship Center and the address of the Airtel Relationship Center, enabling us to do the needful.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.

Warm Regards,

Rekha R

Customer Care

Bharti Airtel Limited
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Sent: 20/06/2010 21:29:32

Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]


Dear Ms Rekha,

It is disgusting to note that when 0n 18/06/2010, I got a confirmation call from Airtel regarding receipt of documents & the assurance provided over thephone that the activation would be made at the earliest & now asking for the documents again is just meaningless, This kind of treatment to an existing
customer is crossing all limits of harassment.

All the documents are with the Airtel relationship centre. However I am sending
the scanned copies as attached zip file. Hope the response from Airtel is positive by activating my number immediately. I am sending the scanned copy of the income tax assessment order which has already been submitted twice.

Airtel relationship centre address is as under :
Gayatri Telecommunication,
Deep Niwas, 46,
Aundh Road,
Near Ganapati Mandir,
Khadki, Pune 411020

I would like my number to be activated latest by 11:00 am tomorrow, failing which I would make the claim for the mental agony, harassment & financial loss which I have suffered in this period.
Matter may be treated as most important & urgent.
Rameshchandra C Keni


From: "[protected]@airtelindia.com" <[protected]@airtelindia.com>

To: [protected]@yahoo.com
Sent: Mon, June 21, 2010 8:21:14 AM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|]

Dear Rameshchandra Keni,

Thank you for contacting Airtel.

We understand from your previous interaction dated 20/06/2010, you have expressed concern over deactivation of services for your Airtel number [protected].

We regret any inconvenience that your experience has caused you.

We would like to inform you that our records indicate that your number has been deactivated due to incomplete documentation and as per process your are requested to visit the Airtel Relationship Center from where the connection was acquired and submit the necessary documents in Airtel Relationship Center for reactivation of your number.

We regret to inform you that your number could not be reactivated at present as the same is temporarily deactivated automatically and the same can be reactivated at Airtel Relationship Center only.

For further assistance, mail us at [protected]@airtelindia.com.


We value your association with Airtel.

Warm Regards,

Mahendra P
Customer Care
Bharti Airtel Limited


From: [protected]@yahoo.com

To: [protected]@airtelindia.com

Sent: 21/06/2010 14:39:05

Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : deactivation of No [protected]

Dear Mr Mahendra, P.

As suggested by you I referred the matter with the airtel relationship centre & I am given to understand that the income tax assessment order is not an acceptable document. For your kind information the airtel website clearly indicates that the income tax assessment order can be submitted as proof of address.The extract of the web page is reproduced below.

Quote "

" In case the Proof of Identity document does not contain your address, you must submit one of the following documents as Proof of Address:

Electricity Bill of State company (not older than last 3 months)
Telephone Bill of Fixed Line (not older than last 3 months)
Water Bill (not older than last 3 months)
Ration card
Income Tax Assessment Order (not Older than one year)
vehicle Registration Certificate (RC)
Registered Sale/Lease (Rent) Agreement "

Unquote

Now if this is the excuse given by the document checking authority of Airtel, I will not be left with any other alternative but to resort to approach a proper forum to address my grievances

Rameshchandra C Keni



From: "[protected]@airtelindia.com" [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Mon, June 21, 2010 4:49:29 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : DEACTIVATION OF NO [protected]

Dear Rameshchandra Keni,
Thank you for contacting Airtel.
We understand from your previous interaction dated 20/06/2010, you have expressed concern over deactivation of services for your Airtel number [protected].

We understand your concern and will work towards resolving the same.

We completely comprehend your viewpoint and sincerely apologize for any difficulty caused to you by our customer service department.
We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We request you to write to with the scanned copy of address proofs documents where you have submitted the same to initiate further action.

Alternatively, you can also visit nearest Airtel Relationship Center and submit the address proof.

For further assistance, mail us at [protected]@airtelindia.com.
We value your association with Airtel.

Warm Regards,
Rehan Yousif
Customer Care
Bharti Airtel Limited


From: Ramesh Keni <[protected]@yahoo.com>
To: [protected]@airtelindia.com
Sent: Mon, June 21, 2010 8:46:09 PM
Subject: Re: REF NO : F[protected] [|BAL|[protected]|[protected]|] : DEACTIVATION OF NO [protected]
To Customer care,

Every time a new person from customer care replies with the same query without reading my replies. I have already sent the scanned copies of documents & the address of the relationship centre.

Matter be treated as most urgent.

Ramehchandra C Keni

Dear Sir,

I am using Airtel number for last four years. I have also GPRS Connectivity. Regarding some GPRS issue i called to airtel customer care number 12118. That time their customer care representative told me to call from another number so they can check the problem. Then i tried to call from my friend number. i got a voice message that this call will be chargeable. This information is really shocking because i haven't get any message or mail from airtel that call to customer care is chargeable. If i tried from my number, this voice recorder is not there. it is connecting directly. Customer care is for assisting the the customer.not for making money centre. Bharti airtel exploting this service and making money out of this. Airtel have more 20 lakhs customer in allover india. if 20 lakhs people will called ontime in a month they will get a money 2000000 X .50 ps = Rs1000000/- apporx. without any effort. They charging money from the customers due to their problems. Why we should pay for getting their service. Please take this complaint as a serious issue and resolve ASAP.

MY MOBILE [protected] IS BEING CHARGED FOR SERVICES SUCH AS JOKES AIRTEL RADIO ETC WITHOUT MY CONSENT/REQUEST. I HAVE ALREADY BEEN DEDUCTED WITH ABOUT 90 Rs. TILL DATE. WILL AIRTEL DE-ACTIVATE SUCH UNWANTED SERVICES PLEASE.