Airtel Complaints & Reviews

Airtel — Plan change without any intimation & refusing to restore.

Plan change without any intimation & refusing to restore
To,
Bharti airtel, CEO
Sir I { Manajit Kalaskar } have been using your mobile service from last four years.{ Mob. No.- [protected] }
I was using airtel Friends plan was happy with it then I requested retailer to recharge for call rate reduction (i.e. 40paisa local 60 paisa STD ) but by mistake he recharged for Per second billing, because of this my friends plan got changed but it happened without any prior intimation.
Latter on I called customer care for resolving this issue but they told me that I can't restored my friends plan. Then I went to Airtel service center but all was waste.
This really pathetic service & customer care from airtel.

Respected Sir,
I would like to Inform You that your Airtel tower village Atrauli District hardoi block bharavan is not working since 3 days. customer are unsetishfied from for this situation. So please try to be understand my views & did something imedeatly. your faith fully customer

Come on. How come you said Problem is solved. Did you paid back Remaining amt 1500/-.. Is this is not like cheating ? Sure who ever you will face the consequence for this...

Respective person telling me like he missed money some where. so he had not taken this connection details to Airtel even. His Manager also trying to telling rubbish things and stories.

Come on. We are paying for service and you has to give i[censored] promised to do so.
After that if you cannot able to do, please accept as front..
dont hide and act like this. Really bad and flop show Mr.Airtel.

Situation seems like we need to go for more legal.
Will see how you will show this cheating abilities there ?


Respective persons who maintaining thi site please dont take this
Airtel Customer Service Team given earlier. It is not even closed.

Kuldeep talked to me. I had mailed him. But no reply till now.
Local Airtel team called us. Came with bag of childish reasons and stories.
We asked for compensation. They went out silently.
Even remaining money not settled.
After these things, if they said problem resolved What we can call cheating, fraud or forgery ?


Please take action on the repective guys,

Airtel Punjab — disturb me distributor

sir my disitibuter wants to my phone no [protected] &[protected] to swapped by un leaglly becauses i do not work with disitibuter because bad behavior i am mantally upsets

Airtel Punjab — The cleverest robbers in India

Hi everybody
I m customer of Airtel Punjab for 3 years. I have observed some great plans from airtel to rob customers so cleverly that u never think of. See some examples :
1. In punjab, airtel has more costlier tariffs than any other company. (local call on its own network - 30 paisa/min and other companies charge 25 paisa/min on their own network)
2. Sms pack is valid for 30 days from activation. If there are 4 festival days occured in this period, you will enjoy free sms only for 26 days. (Very clever)
3. They send you hundreds o[censored]seless sms daily to promote u to waste ur money, but they never send u any sms regarding talk time offers, following paid sms days, or in ending days of any validity.
5. You can watch this attitude in their advertisements also. They talk only about music on demand, hello tunes, network, express urself etc. They have nothing to tell about their customer friendly offers like free mins, extra talk time.
6. They have offers for new customers only, they have nothing for old ones. Once a person trapped in their false promises, they suck.
So i request the person who are planning to get a new airtel connection, think again and again. They are the biggest robbers in india. They know that u cant afford to change number every 3 months. So they blackmail u.
Thank God there will b number portability from oct 2008. Then there guys will b learnt a hard lesson.
Sukhpal.
[protected]

sir my disitibuter wants to my phone no [protected] to swapped by un leaglly becauses i do not work with disitibuter because bad behavior i am mantally upsets

yjughfjuykytu

Airtel Punjab — Re-start Mobile No:-9915134004

Dear Sir,
I am a customer of Air Tel Punjab Mobile No:-[protected] Life Time 999/- Prepaid
connection. Last month my mobile no. disconnected with any reason. I contact Customer Care many time
but no any response. Kindly Please help me for restart my mobile connection.
Thanking you
Regards
Lalit Kumar

Thanks

Funny Sms Jokes
www.esmsfun.com

sir i am the Indian army and now im the sudan plz sir i am request to u activate my number from the last two yeas i am the airtel customer . my no is [protected].only msg recieve.i have no call to any body, when i am calling to anyone my mobile showing the no.is barring and the no is blocked.plz sir solve my problem

hi,

The worst customer care i have seen is airtel, they automatically activate services on mobile to detuct the money, i have caller 3 times in customer care the person said to me that he had deactivated my addon service, but when i have checked next day, addon services are still there and my balance was reducing.
i called them again they put my call on hold and then disconnect.

i am unable to understand what type of service hey are providing, is it the business of airtel to harass the people

i think Mobile Number Portability in India is good option to get rid of this

[protected]@gmail.com

i am prem chand.
i got sms from airtel regarding airtel blog and they told me that i can hear that voice mail at free of cost by dailing *1*. they mentioned nothin g else thn this.
i did the same. then they activate the airtelblog service on my no and deduct my account.
DND service is activated on my no since 2007, even thn i got promotional msg and call on my no. what i can do now.
shall i move to Court.
thanx
[protected]

Airtel Punjab — Special SMS Charges

Respected Sir,

I am using Airtel Mobile Number [protected] from the last 7-8 months and I have received every month bill which displayed special SMS charges by the Company. Most respectfully Sir, I have never sent any Special SMS last 7-8 months but every monthly billing I seen extra charges put in my Bill by the Airtel. Every month I have deducted amount to my Bill. But September Bill I seen Rs. 45/- extra charges for Special SMS again. I request the Customer Care but they did not deduct the amount and said to me I cannot deduct the amount of Rs. 45/-. Sir Please help me, the said company every time extra charges (special SMS Charges) which I am not sending really.

Sir Please help me Thanks and regards

Pankaj Kumar
[protected]

airtel punjab costumer service number is not connected and airtel punjab deducts the balance if the number was switched of at the time of activation of service which is activated by themselves... please take an immediate and strict decision over it

I have launched compalant mo no [protected] with CCE of Airtel on Dated:-23, 24, 25, 26, 27 Jan 2012.Lastest request no is CBDOV[protected]. of there Complant Number are respectively.my Outgoing call barred.I m request to customer care& showroom bt not open my outgoing.
My Request is this the AIRTEL COMPANY is not rectifying the complaint instead of that they are making me fool.so you kindly take action against the Airtel Punjab for non atteading of complaint as i am facing this problem from the last Monday 23 Jan 2012 to till date.pls solve the problem.

Thanxs&Regds
S.K.Bhanrdwaj
[protected]
[protected]

please stop value added service this No. [protected]

Airtel — Fraud done by a person on a promotional job of Airtel.

Dear Sir/Madam

Some time back, Airtel had come upon to us exhibiting some promotional plans of Airtel.Under this plan one person called me. We had been told to pay a sum of Rs.1200/- for two post paid sim cards which has a sceame of intercalling free plus one more airtel number free for the same service. That person told us that company will refund this whole amount within 45 days. But till today that sceame is not activated, and such person is not receiving our calls. Also airtel customer service is not responding to us.

The sceame was like this -
Name of the sceame is = 100 wala plan.
1)Any local call Rs.00.30 per minute.
2)Sms Rs. 00.30
3)Land line Rs. 00.50 per minute.
4)Std Rs.00.50 per minute.
5)100 min. and 100 sms free per month for both sim cards.

Accordingly we had opted for 2 such numbers paid Rs.1200/ -(Rupees One Thousand Two Hundred.) in turn had received an original receipt for the same.


But all these promises provded futile.The excutives who were following up for the same initially, has gone untraceable post collection of the money from us.The names of the concerned are as follows

• Sahil – [protected]

• unknown – [protected]

After which we had written numerous complaints to Airtel's customer care as well to its Nodal officer, but this too had proved to be futile

Kindly look onto the same & do the needful so that our money can be refunded back to us at the earliest.

pls soilve my problem

Dear sir,
I am kriti sundar, my net is not working properly. I am unabble to process FACEBOOK mynumber is.[protected].Please solve this problem immediately. Thanking you.

contact no.[protected]

Hi Customer Care,

Still there is response and when I called up to customer care they informed me ..call is closed …I am making call now and then and call was closed .

Really this highly unprofessional approach of your people… . seriously I don’t how Airtel is running …

Please disconnect the connection … This is my advice for you please it is good if you close your services.



Hi Customer Care,

This is my trail mail .. just now (17th of May 2011 Time 8:00 PM) again I called up to customer care and I got very surprising answer from the executive, he said that “we know you are calling us on daily basis and we are updating here nothing “ and when I asked him provide me any Email ID, he gave me one contact number …… that was really surprising, I called up on same number ( # [protected] Mr. Muhammad ) and Mr.Muhammad said I left the Job form Airtel .

Now please can someone thing not for me at least for other valuable customers.

Thanks

Gaurav D.

Hi Customer Care,

This is Gaurav D, holding a Broadband connection from Airtel #[protected] .I am not able to browse internet and for the same I have logged a compliant on 13th of May ( Ref#[protected] in afternoon but till now call is unattained even I have not received any call from Airtel. I have called up so many times to customer and they have one single line answer “ Sorry Sir, will escalate the same “ but I don’t know where they have escalate, as still after 5 day’s problem is not resolved .Most difficult part is whenever I call to customer, I have to explain issue with different people and all are have one line answer “ Sorry Sir, will escalate the same “.

First time I call up on 13th may, they said will resolve the issue within 4 hours and we waited till 14th May (More than 30 hours ) evening but there was no response from anyone, then again called up on 14th may 2011 and they said tomorrow morning will someone attend your call but nobody turn up ……then again I called up and I have asked them can you please connect to your manager .. for that I was on hold for more than 25 minutes and result was, we will raise this issue sir and tomorrow morning by 11 AM someone will attended the same ….

Now I have no word to say as Airtel is brand name and support you can see.. one more thing I am living in heart of the Bangalore .. so I think there is no problem for communication also

Would somebody from Airtel, please save me from this mental suffering because of the unethical practice and an highly unprofessional approach of your people?????

Kindly let me know

Hi,

I am also experiencing same kind of problem. Does this message (TA-5555) contains any Virus? I am using Nokia E63.

Hello Airtel,

Please try to stop these junk useless messages from reaching our phones.

Thanks,
Mohan

Dear Sirs,

I am also receiving the same unwanted SMS from TA-55555. I want inform you that I have a AIRTEL postpaid (Corporate connection ).

AMIT KAUSHIIK

Hi Sarita,

even in my case, same thing is happening. Today i got 3rd ebill after the deactivation of the number. I don't know whether airtel is serviving on cheating or genuine service.
They keep on replying that your concern has been resoved but they are simply playing with us.
Can you suggest me how to proceed in this case. Because this time i don't want to pay. waiting for the suggestion...

Regards,
Chandan

Hi! I am Ranjan karmakar from Coochbehar. The airtel Digital Tv Website and its customer care is fraud! because they said to me that "you can buy Airtel digital TV at rupees 999" Because you have a airtel prepaid Mobile. Then they said to me that "enter your bank credit card info to IVR and get digital TV installed to your home in Next 48 hours. I have made that transection on 23/03/2010. But till today i did not get anything without a transection id. my transection id is 7889943 and my mobile no is [protected] and I have Called the customer care at least 50-55 times. But they said we will refund your transection because you are not a post paid customer of our mobile service. But where is my money???

My airtel digitel TV ID is [protected].
I had start ESPN Plus service on 2 May, 2010. But after my last recharge this sercive has been stopped why? As I had already paid for same for one month. Pl. start this service up to 2 June, 2010 + these days this service is not comming on my TV, without any extra charge.
Thanks.

(PRAJESH SHARMA)

Airtel — Disconnection of connection even after Address verification completed

Hi,

This is Vadivel Kumar working in Cognizant technologies solutions and my contact number is [protected] of airtel. It was a prepaid connection. I am using this connection for the past 6 years. Once I entered Cognizant i came to know that there is Corporate SIM services by AIRTEL, hence i had requested to change it to postpaid from prepaid on 24th July.
People from your side came to my address location for verification and the same has been completed on 6th JULY 6.30PM. But i don’t know what suddenly happened all my outgoing and incoming calls are barred by today(10 August 2010) morning. I tried customer care many times but no response, customer care person told me that they cant activate this number to me anymore and i have to get a new number. I don’t what is the reason behind this. Also they informed me that for verification status it is mentioned as "door lock".

Tell me if any procedures need to completed from myside to activate this number so that i can use it. Please do it ASAP. Please take this on high priority. As said i am using this number for past 6 years and it is very important for me.


Regards
Vadivel Kumar

Dear Sir/Madam,

At the outset I wish to express my strong dissatisfaction for the services provided by Airtel and the conduct of your Executives. Though there was a battery of other dependable network available in the Market, yet I opted for it only on a firm believe that whatsoever promises/claims are made to the customer are fulfilled in practical also. But I was wrong. And after going through the turmoil I was subjected to I am of firm belief that your executives are specially trained only to cheat the customer. Initially a lot of attractive options are offered to get a costumer in to their trap only to repent later. I feel that the customer Care Executives lacks in basic tenet of Common Sense, and to follow laid down guidelines of addressing their problem genuinely.
I was convinced to opt for Airtel Data Card (Sim No. [protected]) for Plan 999/- (unlimited downloading) because your executives advised me that in view of non-availability of broadband service in my locality i.e. Sadiq Nagar, New Delhi, the Data Card will only be successful. It was also told that the product remain under direct supervision of qualified professionals in my locality. But the data card started troubling very soon and found not working on my computers. Whenever I tried to contact your executives at Call Centers, I was replied that my problem was well noted and be solved very soon but of no avail. My repeated complaints yielded only your repeated fake assurances. As a result I was subjected to loss not only at monetary front but at physical level also as I lost my peace of mind. As and when I tried to contact Appellate Officer Shri Imran Khan (No. [protected]) he never came on line and rather asked his assistants to attend me. Ultimately I was again given same assurances as usual. The fact is that my problem was never addressed i.e. data card did never function with my computers. On the other hand I am being sent bills after regular intervals. Is it not an unfair means and fraudulent practices? Why I am asked to pay for the service which has never rendered to me? Before getting a data card, your Executives at Airtel Shop, Nehru Place, New Delhi had explained me so many features. The company has an amazing tenacity to come out with more convincing lies and false claims followed by campaign after campaign. I strongly feel that the standard of your services are deteriorating day by day and days are not far when people will start distrusting you. Since I have lost my passion and therefore decided to bid a good bye to your product as well as firm.
On one hand it is being advertised that your network is the best but on the other hand the services offered to your costumers are far from satisfactory. In nutshell I categorized your services as worst. To say more I feel will only be a futile exercise on my part and therefore I suggest that your Brand Ambassador (s) should reconsider their decision to endorse your product that is not worth trustworthy anymore and rather contrary to its so-called claims.
It is a fact that I have even been charged for the services that were not rendered to me. Therefore I request you to kindly reimburse the excess amount charged from me at the earliest.

Sincerely,

Sanjay Kumar Tiwari
New Delhi

To
The Office Head / In charge
Airtel Corporate Office,
H-5/12, Qutab Ambience, Mehrauli
New Delhi - 110 030

Copy to:

1. Shri Sunil Bharti Mittal, CEO, Bharti Airtel

2. The chairman, Telephone Regulatory Authority of India
Mahanagar Doorsanchar Bhawan, Jawaharlal Nehru Marg, (Old Minto Road) New Delhi

Airtel — Broadband free recharge not happening

Hello Sir,

I have an Airtel One 799 broadband plan for my tel no.[protected]. I am supposed to get a 100 rupee free recharge on my mobile [protected] every month per the plan. This is however not happening since the last five months.

I have raised about six tickets which your customer service representatives are closing down without investigating or resolving the case, but just to meet their SLAs. If the recharge is happening I expect an SMS every month to that effect. The last such SMS was in Dec 2009 and now it is Mar 2009.

Would appreciate you looking into the matter.

Thank you,
Indukuri S Vinod Varma

I beg to bring to your kind notice that i booked one Airtel digital dish TV online on 15.04.2010. But surprisingly your company debited Rs 3200.00 From my account.Already one dish installed in my house on 18.04.2010 by Mondal Distributor, Berhampore, Msd.( Customer ID -[protected] ) on the basis of the mail of Pradip [protected]@airtel.in dated 17.04.2010 whose Mobile No Is -[protected].
Hence i request your to either give me another Airtel Digital TV Dish or return my cash of Rs 1600.00 and oblize.
your faithfully
A S MD Istain
Mob -[protected] OR [protected]

Airtel — Excess GPRS charges & Services rentals changed

Airtel
Posted:[protected] by JITEN [send email]
EXCESS CHARGES GPRS

Complaint Rating:
I'm having the number [protected] since past 2.5 years. And on the same Airtel offered me GPRS Mobile Office at the rent of Rs 99 per month at the time of offering the connection. Everything worked well, but due to technical problem this service was not working properly on 19th March 2008. I complaint the same to customer care and they resetted the same service and i recieved the confirmation sms from Airtel that "MOBILE OFFICE IS ACTIVATED AND THE RENTAL FOR THE SAME IS Rs 99 PER MONTH, DOWNLOADING AND SURFING CHARGES ARE NIL"


but as per my current bill the service has been changed to Rs 499 per month from 24th March 2008, and they had charged Rs 935 in current bill. Also complained serveral times but now they say that this service is offered to me for Rs 499 only, also there would be no reversal to the charges. However all the shift managers comply to my words, because I had never asked to change this service to Rs 499. But i dont know why they are making fool o[censored]s.

I want to file a court case against Airtel, pls anyone state the procedure for the same.

Jitender Sethia
[protected]

AirTel — Automatically change of plan

Hello Sir,
I am using airtel prepaid no. [protected] from 2004 that i purchased this connection under Youth pack punjab scheme. In this scheme airtel offers wap servcies 99 rs. per month. Since 2004 i am using this service till 15 may 2009. Airtel deducted 99 rs. on 10 may and disconnected my wap servies on 15 may. I called customer care for this but they told youth pack services are withdrawn and all youth pack customers <sc 1013> are moved to normal service class<sc 1018>. Plz try to resolve my problem..

Sir,

I have talked to your 121 Customer care regarding unbilled amount clarification when it was shown in thousand digits. Then the executive attended my call told it is technical mistake and need not worry. Also, I would like to bring the fact that 15th Oct, 2010 I have received one SMS friends gossips, I called to that number and the persons spoken to me was in telugu every time. The itemised bill shown these all calls to Europe and charged Rs. 5460/- for 500 + pulse. However, I have paid Rs. 3, 000/- out of Rs. 8467/- bill amount and told the customer care today that I dont want post paid connection. Where I have paid Rs. 3000/- today, they said you can not change to pre-paid here and you have to go to KARIMNGAR.

Whatever the reason, I have paid Rs. 3000/- for my monthly usage out of Europe calls and want to stop Airtel usage today itself.

Kindly look into the matter to settle the issue and allow me to use the same mobile number for pre-paid.

Thanking you

M. Jyothiprasad, Qtr. No. B-3/2 PT., NTPC Jyothinagar-505 215, DIST; KARIMNAGAR (AP)

Airtel — automatically change in plan

Dear Sir/ Madam,
I am chetan chaudhari having contact no. [protected].
sir i am using airtel service since from last 4-5 years, on friday 19th August i had talked with your customer care person regarding internet plan on my mobile of rs.98/month, he provided me all details & also sent all settings for internet coonection for my mobile.
on saturday 20th Aug I had recharged of Rs,. 98 at evening, I got 1 Rs. balance & my internet service gets started, while in replacement of this AIRTEL changed my Friends plan which on my no., all call rates, sms charges & so on, I am in very tension regarding this changes because your service provider not give any single clue regarding this changes before recharge or while on asking about plan,

So i FORCEFULLY request you to please convert my plan to same as that of previous one.
also u can call me or send me ur answer on my mail id [protected]@rediffmail.com.

this is on urgent basis & very immediate.

Airtel — automatic plan change

I'm an Airtel Prepaid Sim Card owner since July 2009. I've been using 1p/sec plan for the last 1 year. I got a msg today that call charges will now be 1.2p/sec. Please elaborate and explain ?!!!!!!!!!