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[Resolved]  Airtel (Postpaid Connection) — Post paid sim has not been activated after payment

Hi,
Just pasted the mail which I have sent to airtel and do not get any reply form them. The mail contains the problem which I am facing..

from Devendra Jain <[protected]@gmail.com>
to [protected]@airtelindia.com,
date Feb 11, 2008 4:03 PM
subject complaint regarding postpaid connection. (contact no : [protected])
mailed-by gmail.com

Hi,

Brief about problem:
I took a postpaid connection from your DSA "KARSHNI SOLUTIONS' and the new sim with the sim no[protected]) on 02/02/2008 by paying advanced rental of rs 998/- paid by a/c payee check(Citi bank cheque no 606405) to "KARSHNI SOLUTIONS" but as if not the sim has not ACTIVATED. Don't know where is DSA exist on earth.

Things is received from executive at my house:
New sim (sim no :[protected] does not have mob no.
Receipt against 998 Rs payment by cheque.
Customer copy of registration form of postpaid connection but he took along with him mistakenly.

Description:

I got a call few days back form Airtel guy(He knows I have Airtel landline) that we have good offer for you as you are already a Airtel land line customer and you can get rebate on Airtel bills. we have 998 Rs plan (one time rental for a year). The executive came to my house on 2/2/2008 and I filled the form for connection and issued a 998 rs check to him againt "KARSHNI SOLUTIONS". I received the receipt of the same amount along with new sim as he told me when this amount will be credited in company account then we will call you and tell you the sim no(mob no). The executive was form some airtel DSA "KARSHNI SOLUTIONS". The DSA name printed in the corner of the receipt is "KARSHNI SOLUTIONS" along with the "Airtel" office address of okhla and the employee name who collected the cheque was Bhanu Pratap Singh with code DA066 but after even after 10 days my sim has not been activated. I called the same guy and his phone is switched off now. The cheque

When I told this to sec 25 airtel outlet, they don't have any answer to say. When I asked that check this your franchise named "KARSHNI SOLUTIONS". Is it fake or valid DSA and if it is valid then give me the address. They checked and told me that its valid and exist in East Noida but we don't have any address the second day they told me that it exists but in Shahibabad. I was confused and called hepline no 121, [protected], [protected]. I was very surprised that when every time I made a call to ccustomer care and they gave me different details once they said this DSA exists in East Noida and another time they said that this DSA is not exist in Delhi NCR. (It seems like a fake). All the answers I received from Airtel were not consistent.

Airtel company don't maintain his DSA details through which the company is doing business and the company is not aware that what the DSAs are doing with their customer.

Its my assumption that If the DSA is fake then how he got the new sim as well as the customer registration form for post paid connection as well as receipt book also with the name of Airtel. I want to know the answer if the DSA is fake and collecting money on behalf of AIRTEL.

Waiting for some fruitful reply.

Thanks,
Devendra jain
[protected]
[protected]@gmail.com
Complaint marked as Resolved Aug 13, 2020
Complaint comments  33 CommentsShareTweet

Comments

AirTel — New Postpaid connection

This is the worst customer service, i had ever seen

Airtel customer care is worst. Its website is even worst x-( . They claim themselves to be the quality service provider in india, but they have the worst-o-worst customer care. Their website sucks.

3rd class service. Customer care never works. Tel no is 40093145. Bharti is good for selling onions n potatoes only. They cant handle hi tech stuff. Its good if they exit tel services n sell onions n potatoes with walmart.............

Are connection active hone me 24 hours lagte hai anu u people 10 days lagate ho........kya tumare employee soye rahete hai kya............
i agree with you completly...similar thing happened with my brother too... what happened with your number...did u got your number activated or what...what happened with that i juss want to know...

thanks

Bharti Airtel — Number Not Activated After Paying Bill

This is Bhavesh Patil son of Deepak Patil and writing on behalf of Deepak Patil. My Number is [protected] for which I had to pay Rs.1249. My Services were barred since 9th Aug 08 as I did not pay my bill. I wanted to start the same number so I paid Rs.700 on 22 Sep 08 and Rs.500 on 23rd September. In the Airtel Relationship Centre I was told that my number will be activated within 4 hours but it was not activated. So I went again to the Airtel Relationship Centre and asked that why my number was not activated. This time they told me that your number is permanently deleted and nothing can be done since I have not paid my bill for last 45 days. I had my previous number [protected] for which I did not pay. After 4 to 5 months your Collection Team called me to pay. So I paid the settlement amount. At that time I was told that I can start the number again. This is why I cannot understand why can my current number be started even though I have paid the amount. I have written this mail to you so that you can take some action and get my number activated. Activation of this number is necessary as my business related persons have this number. You can call me on [protected] at this point of time. I hope you will take care of my complaint. In my bill I was told to pay the bill as soon as possible. So I did as soon as I got money in my hands. Please, please do the needful.

Thanking You,
Yours Faithfully,
Bhavesh Patil

998 — my no. not open

sir my no. not open for five days .sir may i complaint again and agai but not reply please halp me sir i blong to harodwar
Dear,

I am agree with you, I am also facing the problem with Airtel connection.

Definitely these types of problem with Airtel connection is common these days. I am also facing this. Recently I have taken Airtel new post paid connection ([protected]) and during verification of residence I was not available at home. My room mate was and visitor was satisfied with that and I called him also about verification completion. He replied, verification is OK, there is no problem.

But after that day, I am getting my outgoing barred cause of failed verification and I went to Airtel customer service centre at Shoprix Mall three times to open my outgoing facility, they open but next day again I get my outgoing calls barred.

If you are complaining to customer service, they also never give response positively means you can’t get solution at a time. They again transfer the problem for next duration and some times they never pick the calls.

Really Airtel service is not satisfactory at all this time.

Airtel (postpaid connection) — mobile shoe the message sim card rgistration failed

mere delhi se bahar jane ki wajah se mera delhi ke airtel ka bill nahi submit ho saka . jisse ki mere phone ki outgoing aur incoming disconnect kar e gayi jab mein bahar se aya toh meine airtel ko 2100 rupess ki payment ka cheque diya jo ki 30april ko cash ho gaya .lakin airtel mera connection chalu nahi kar raha hai .mein unhe 1may se call kar raha hu woh kehte hai .within 1 hour apka no chalu ho jayega lekin panch din ho gaye hai abhi tak no chalu nahi hua hai mein bahut pareshan hu is wajah se .mere airtel no hai [protected] jo ki mere papa ji shri sunil ji ke naam par hai kripa meri kuch madad kare.

Airtel Postpaid — NOT ACTIVATING AFTER PAID AMOUNT

My Name is Ayyasamy. I am paid my postpaid bill payment they cut the connectivity. After paying 4 days happened they are not reconnect my mobile services (Incoming & Outgoing). Make several communication with Airtel Customer Care they are telling wait for 2 hours, 4 hours put till it not activate. My mobile number is [protected]. Pls take the action against these types of irregular activities.

AirTel — regarding registration of new SIM post paid

Dear,

I am using Airtel since 6 years. Few days ago I have blocked my SIM, for that i went to Airtel office jaipur and purchase a new SIM. They told me that it will work after four hour but it is not registered yet. I am missing my argent calls which is important to me for my future (such as job call from out side india because i mantion my cell no. on my CV).

Now I am very much disappointed & depressed.
And I want to claim for that on Airtel ( likely i have missed my golden opportunity for future.)

Please guide me & give me a solution...
Its also happen same to me.
even airtel customer care not takeing this issues seriously.
i am requesting you India Goverment pls take the nesscarry action against this,

Thanks & Regrads
Vasanth
my name is vikky and i live in hardwar, uttrakhand.today i paid Rs 5000 via receipt no.299434 in hardwar to shri ganga communications and they promised me that my number [protected] will work before 8pm, now it is 11.30 pm and my number is not working.pls help me.vikky

INFINITE SOLUTIONS — ACTIVATION OF MY SIM

THIS IS VERY SHAME THAT I AM A CUSTOMER OF BRAND LIKE AIRTEL , VERY VERY VERY POOR CUST SVC, I HAVE NO WORGDS TO WRIT ANY MORE ABOUT UR SVCs , PLS CONTACT ME ON [protected]

Airtel Postpaid UP East — No Sim Activation Till Date

Receved New Postpaid connection 0n 25/12/09 with Mobile No.[protected] but till date sim card is not activated .

Airtel Postpaid Connection — Call Barred by Airtel

It is stated that outgoing services on mobile [protected] has been barred by Airtel on account of non-payment of bill for another mobile held by me due to unsolved issues with the company. In case of [protected] all the payments were made in time for the last 10 years or so. Since the services have been deactivated without prior intimation and without any valid reason, the due payment of [protected] has been withheld by me till the services are restored and issues on another number sorted out by the company.
In view of this, Airtel is again requested to restore the services as soon as possible. Hoping to listen at the earliest.
We are also in your list, I also got the same address form AIRTEL. First of All we wish to inform you that AIRTEL IS VERY CONFISIABLE COMPANY AND AND INFORM ALL OF YOU DO NOT BY ANY CONNECTION FROM AIRTEL IN FUTURE.

We had purchase a SIM from KARSHANI SOLUTION on csah payment of 1000/- vide Receipt No. 2253 on dated 25.01.2010 and got a SIM No.[protected]. but till date they are not activate that same. i had also talk their Customer care no. [protected] and get a complain no.30634924 on dated 27.01.2010.
But I undersatnd that AIRTEL is associate with KARSHNI and CHEATING with CUSTOMERS as well as INDIAN SCITYZEN.

PLEASE DONOT BY ANY AIRTEL CONNECTION.
this karshni solutions is one of the biggest crook in the town he is a cheat out there trying to fleece you.pls tell every one not to deal with this company, same modus operandi, same bu----d.
i paid 1495 0n 16th feb still no end of battle in sight.
totally agree with you all, airtel & karshni solutions should be booked for harrasment to consumers.
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