[Resolved] Airtel (Postpaid Connection) — Post paid sim has not been activated after payment
Just pasted the mail which I have sent to airtel and do not get any reply form them. The mail contains the problem which I am facing..
from Devendra Jain <[protected]@gmail.com>
date Feb 11, 2008 4:03 PM
subject complaint regarding postpaid connection. (contact no : [protected])
Brief about problem:
I took a postpaid connection from your DSA "KARSHNI SOLUTIONS' and the new sim with the sim no[protected]) on 02/02/2008 by paying advanced rental of rs 998/- paid by a/c payee check(Citi bank cheque no 606405) to "KARSHNI SOLUTIONS" but as if not the sim has not ACTIVATED. Don't know where is DSA exist on earth.
Things is received from executive at my house:
New sim (sim no :[protected] does not have mob no.
Receipt against 998 Rs payment by cheque.
Customer copy of registration form of postpaid connection but he took along with him mistakenly.
I got a call few days back form Airtel guy(He knows I have Airtel landline) that we have good offer for you as you are already a Airtel land line customer and you can get rebate on Airtel bills. we have 998 Rs plan (one time rental for a year). The executive came to my house on 2/2/2008 and I filled the form for connection and issued a 998 rs check to him againt "KARSHNI SOLUTIONS". I received the receipt of the same amount along with new sim as he told me when this amount will be credited in company account then we will call you and tell you the sim no(mob no). The executive was form some airtel DSA "KARSHNI SOLUTIONS". The DSA name printed in the corner of the receipt is "KARSHNI SOLUTIONS" along with the "Airtel" office address of okhla and the employee name who collected the cheque was Bhanu Pratap Singh with code DA066 but after even after 10 days my sim has not been activated. I called the same guy and his phone is switched off now. The cheque
When I told this to sec 25 airtel outlet, they don't have any answer to say. When I asked that check this your franchise named "KARSHNI SOLUTIONS". Is it fake or valid DSA and if it is valid then give me the address. They checked and told me that its valid and exist in East Noida but we don't have any address the second day they told me that it exists but in Shahibabad. I was confused and called hepline no 121, [protected], [protected]. I was very surprised that when every time I made a call to ccustomer care and they gave me different details once they said this DSA exists in East Noida and another time they said that this DSA is not exist in Delhi NCR. (It seems like a fake). All the answers I received from Airtel were not consistent.
Airtel company don't maintain his DSA details through which the company is doing business and the company is not aware that what the DSAs are doing with their customer.
Its my assumption that If the DSA is fake then how he got the new sim as well as the customer registration form for post paid connection as well as receipt book also with the name of Airtel. I want to know the answer if the DSA is fake and collecting money on behalf of AIRTEL.
Waiting for some fruitful reply.
Complaint marked as Resolved Aug 13, 2020