[Resolved]  Airtel Prepaid — CHEATING IN AMOUNT BALANCE

Complaint Mail

Name : Milnd Sawant

Prepaid No. : [protected]



Day 1

27/10/2008

Spoken with Mr Mahesh at around 9.30 PM my complaint was regarding unavailabilty of balance after ending of call & last call charges which was been faced by me for past three days u r Customer Care Executive (121) Mahesh was very rude in talking & was not able to resolve my query and when asked for his surname replied that his rules & regulations dont allow him to disclose his surname & disconnected my call without my knowledge. after the call i received message regarding VAS (News alert, Devotional Alerts & Jokes Alerts which r of no use to me).



Just after this call i again called back to 121 Spoken with Mr Rupesh Kate lodged a new complaint regarding VAS and told him above services which were not subscribed by me, as Rs. 92 was been debited by my account he told me that those charges were debited by my account as an resubscription charges for VAS services he lodged my complaint and was very politeful in answering my queries. Blessings to Mr Rupesh Kate he told me that u r problem wud b resolved within 24 hrs.



Day 2

28/10/2008 at around 9.30 PM

I called back to 121 spoked to Mr Dev as 24 hrs. were done, he told me that u r query has been forwarded to Complaint Customer Care (198) & was told to call up at same, (198) when called up spoken to Mr. Kiran Chauhan reply was not satisfactory as he was telling that VAS services has been resubscribed (which were never subscribed) by u r end through SMS and when asked regarding this E Mail ID disconnected Phone straight away.

again called up at 198 spoken with Mr. Somnath Ghorpade very knowledgable and polite executive properly addressed my query and provided me mail ID of yours and told me that yours refund wud b done in next 3 hrs and assured that he will try his level best to resolve my query.



Day 3

29/10/2008 at around 6.30 PM

I again called up at 198 for my refund got connected with Mr Kiran Chauhan again he replied that i have to wait till 9.45 PM which is almost 3 days from my complaint registration and his reply was not satisfactory and was not capable to handle my problem when asked to handover call to his senior refused to do same as he told that handing over call to his senior is not possible as it is not in u r rules & regulation, coz previously whenever i had any problem regarding services my call was handed to their senior executives & directly disconnected my call.

about free balance

dear sir
i have an airtel prepaid number([protected]). airtel has cut my balance to any services without my confirmation. i have call customer care but they are no response and cut my call.
please help me

thanking you
sanjeev yadav
+91 [protected]

i have made a complain about my balances in the months of december and even rirhtnow i have not getyet.so pl. give send my balances to my mobile as soon as possible and even i have not get my local airtel 2 airtel call balances. pl. reply immediately 2 my mobile. my mobile no. is [protected]

I don't like Airtel at all. These people are cheaters, they are sitting not to provide service to the customer but just to grab the money of the customer.
I bought airtel sim ([protected]) on 09-12-08 from a airtel sim dealer. And on the 10-01-09 the barred both incoming and outgoing, of my mobile. When i went to Airtel Relationship office they told me that my address is wrong. Because of the fault of the shopkeeper who send the my wrong address the barred both my incoming without any clarification and notification to me. And when I asked them to change my address by showing them the address proof they said that it can't be done, and your sim is useless now. They said your balance Rs. 337 will not be returned. Because of the negligence of the shopkeeper the customer has to suffer and the staff sitting at the Airtel Relationship Center is so rude that they are not listening to me but started shouting at me as if I have done something wrong.
I considered Airtel as the best before but now I say it is the worst connection one can buy. I will never have Airtel in my life and will always suggest everyone to not buy Airtel at all even if the are providing with the free service...

dear sir mera no. hai [protected] is no. per[protected] ko ek service activate hui thi aur yeh service ka name tha newsalert aur yeh service maine activate nahi karvai thi aur is ke charges kat liye gaye aur phir maine coustmer care per request ki thi ki maine yeh service activate nahi karvai isliye isko dactivate
kar di jaye per deactivate nahi hui aur phir[protected] ko phir Rs.10 kat liye gaye phir request ki Rs. 10 return kar diye gaye phir maine 121 pai message kar kai deactivate karvai aur 48 hours ka time diya gaya par phir bhi deactivate nahi hui rs.10 har roj kattai gaye apki taraf sai kabhi vapis a gaye aur kabhi nahi aye isliye bahut jyada mently disturb kiya gaya hai aur aj[protected] ko jab baat ki gayi to jawab sahi sai nahi mila aur kaha gaya ki apki to ek service aur avtivate jiska name hai phoneytunes yeh bhi maine activate nahi karvai aur iske bhi Rs. 10 aur kat rahe aur apke coustmer care par jab baat karo to iska jawab sahi sai nahi milta aur jab coutmer officer ka mobile no. mango to yeh no. bhi nahi bataya ja raha isliye mai apko mail kar raha hu ki jo mere paise kat liye gaye hai woh return kar diye jaye aur jo mera time waste hua hai uska comensation bhi diya jaye thanking you my mobile no.[protected]

dear sir
i have an airtel no [protected] . i filed a complaint about subjokes on 27 nov 08 and after that atleast 10 or 20 complaints again in every month bcoz that was reducing my balance whenever it wants and i lost my 200 bucks till date and more..i rechared balance so that i can cut that service . whenever i call to ccare they told me that sir we will deactivate in 48 hours, 6 hours and i asked about compliant no then they say "ok sir have a nice day" thats all they say after that i recently talked to a senior manger about it then he say yur service will be deactivate and he also did give a complint no . and now i am pissed off from your service and i tell me why i shuldnt sue you people . i am a law student .
Tell me one most reason that i have no right to sue you ppl ?
Main point is i compliant again and again and you guyz are doing nothing i lost my balance every 3 days in every month from date november till up to now . i tryed the numbers that will deactivate the jokes but its no use to me ..till i am getting the jokes message and the service is reducing my balance ..and i have a life time perpaid connection..

please look into it ????

To,

Airtel Customercare,

Sir,

Today Rs 184/- and Rs 38/- were deducted from my balance of Rs 339=97 which I checked in the morning at about 7 o clock. The amount was deducted between 7 AM in the morning and 1 PM .I want to know what for I have to pay this money.I didnot make any phone call or requested for ant service for which I have to pay.Such type of deductions have been in past too.

Hoping to get justice,

With regards,

Dr Ved Parkash Dated: 21/02/2009 (Saturday)

Prepaid Mobile No: [protected]

Dear Sir,

My Mob. n. is [protected] & Complain N. is 340309 Last approx 7 Days But no provide any
Solution regarding my complain. My alternate n. is [protected] I Am sorry to say that never USE AIR Tel Mobile Service
In future


Vijay Sehrawat

I am Dibendu Pal, my airtel prepaid no is [protected]. Yesterday I recharge my account with 104rs. And my transfer id is “[protected]”. But my wap service is not activated yet. And when I call customer care service they not pick my phone and my call is ended from yesterday. So kindly if you help I satisfied.
Thanking you
Dibendu.

how do i check the other mobile blance from my number

ak

sir i m totally tired of calling and writing to u. i have lost total faith on airtel lets see how much response u people give me after seeing this u can call me on [protected], [protected], [protected] .after giving u so many nos i dont expect from u guys that phone wasnot reachable.but i m doubtful that u people will give me a caal or respond on in any respect.plz give back my balance of rs406 .which u have cut from my mobile by sending me msg related to airtel live regarding javascript/games download which was not done by me plz return my moneyi have called many times to costumer care but proper response was not given to me take this matter serious i have been trying since last 20 days . i have been loyal costumer of airtel since last 3 years .my AIRTELno is [protected]

Dear Customer Care Executive,

From 04.03.2009 onwards my account has been debited with Rs. 0.33 every day. The toal amount that has been deducted is Rs. 16.60 till today, 22.04.2009. I have been continuously making a call at customer care number but I use to get only fake promises that it will be deactivated and for my satisfaction they use to send any sms; for your reference please find the details as mention below:

07.04.2009 Reference number [protected]
11.04.2009 SMS from 250 intimating that the service will be deactivated by 72 hours.
17.04.2009 SMS from 250 intimating that the service will be deactivated by 72 hours.
18.04.2009 Reference number [protected]

But till date the problem is unresolved. I request you to kindly note about this issue and help me get the refund back.

Hoping for the best service and immediate action, I will be waiting for your positive reply.

Thank you,

Satishmohan.
Mobile number [protected]

i hav problem in balance i did not able to clear my doubts with ur officer
i need my account to clear account make them to call me in [protected]

Using Airtel prepaid connection from last 3months apprx.

23may09 5.00p.m activate the 25 internet plan for 24hours unlimited browsing, throught sms by airtel confirm service activated. when i start browsing my balance got 0.08paisa. and internet stopped. according to package its work 24hour without detecting the balance. only charges i have to pay for package that already detect on time of activation. I call customer care more than 4 times in tha same problem but till 28may09 (IST)2.45p.m no reply from customer care after promise all time we are call you back and update the status.
service call no-19273 & 64339.

dear sir
i think airtel is the worst compny in world i time i got secret scme that in online recharge of 1000 get rs1000+100 i had recharge it then from my bank i recive dectucting sms of rs1000 on 5.6.09 i had call in customer care for100times and they told that 1100rs is succesfully delivered my no. is +[protected] pls... recharge my no. with rs 1000 i will grateful to you

dear sir,
yesterday i take a new airtel prepaid connection with number [protected].but the sim is not working in my samsung d880 handset.then i approach the samsung service centre and they checked and told me that hand set is working properly.its the complaint with the sim.but when i approach airtel service centre they told me to take duplicate connection.

I was charged rs50. For downloading java games.but in reality i firstly dont initiate in downloading.as if i open airtel live, amount charged and one day before from 11of july i deactivated it from customer care.and till i dont get refund. Please do sumthing.

I was charged rs50. For downloading java games.but in reality i firstly dont initiate in downloading.as if i open airtel live, amount charged and one day before from 11of july i deactivated it from customer care.and till i dont get refund. Please do sumthing.