dear sir/madem,
i got a prerecorded call from airtel on 12/1/2008, at 7.00-7.30 Am, which played three songs, and before the tunes it was said that my airtel live has been activated and these tunes are free to be downloded, it played three to four times, so as an advice i pressed the button, even the song for which i pressed the desired key, was not activated.
on the same day, when i checked my account, it showed a negative balance,and was humiliating to me. i registered a complaint against that, that this is against my will and i have been cheated. nobody dare to listen to me, on the next day i did the same exercise, and i was told to narrate my story (not the complaint) to [protected]@airtelindia.com, a computer generated answer was sent to me, and after that nobody asked me what has happened.
Sir, i want to know that is there any way to solve the problem, or should i proceed to the consumer forem, because as per court orders, no operator could send the message or call me without my approval, and this is the case of insulting the consumer, its not the case of money deduction but callaus behavious of the service provider.
Kindly suggest, what should i do or what could be done?
Thanks,
Karan Singh Bisht
Aug 13, 2020
Complaint marked as Resolved
reply
I registered in friends zone (52455) before 2 months. I received the same messages continuously as ' You have the message from Anitha. to download send RMSG 19399' to 52455. charges Rs 3/sms'. I dont want to read the message from friends at a cost of Rs 3/sms. it is not friends zone. it is frauds zone. i want to rejct the messages from 52455. i told to airtel customer care. they told to send HELP to 52455 for keywords. there are no keywords to delete the account. my money is wasted by sending these type of messages at Rs 3, 3, 3, 3, 3, 3...So please Help me.
I registered in friends zone (52255) before 6 months. I received the same messages continuously as ' You have the message from Ramya Ragavan. to download send RMSG 11551' to 52255. charges Rs 3/sms'. i want to rejct the messages from 52255. Help me to unsubscribe this friends zone...
TRAI must look into such matters and should penalise them with huge monetery penalties and code of conduct. so that no other service provider would dare to take such cheating tactics to improve their revenue.. I really wonder whats TRAI doing... Is it really worth having or is it completely lost its consciousness????