Respected Sir,
There is a complaint against Airtel (U.P. West). I find that HELLO TUNE is active on my mobile ph. When I contacted on it’s customer care, there was a lady, miss. Kour. I asked her, how Hello Tune is active on my ph. named without my request. She replied, it may be, while you dial a ph. No., at same time you push no. 4 and that no. is for that HELLO TUNE. Again I said, pl. don’t send any SMS or any call, which is for advertisement. It’s your mistake. I asked, my mistake, how? I don’t know. Than I requested to her to forward a complaint about it. She said, you will pay the money, and complaint can’t be forward against it. She talked very badly, I feel, I am helpless. I can’t sleep, I feel very upset. Really, I can’t express my emotions. After that, I said ,I will closed my no. She said, first paid your bill, closed it. I have been this no. for last 3 years. But, this time, I am feeling bad. I can’t sleep, I am hearing her roundly voice.
Than, I contact Airtel Amroha branch, and told about this. She said, you will pay the charge of this; you can close your ph. How can they do it?
I am so sad and hope that how can help me. This is my last effort.
Asad Ahmad (Adv.)
S/O Mr. Furqan Ahmad
Katkui Street, Amroha-244221
Distt: J.P.Nagar, U.P.
Mobile No: +[protected]
Dated: 28 Jan 2008
Aug 13, 2020
Complaint marked as Resolved
Airtel — deduct my balance without subscription of bolbol pack
Sir, My name is Kateshiya Amitkumar Parsotambhai, My mobile number [protected]. I have found deduction of 17=00 Rs. From my account balance on dated 07/12/07 without subscription of any facility, So contact to Airtell care (121)No. Name Conv. ID Date Time Information from you
1 Jay Monapara [protected] 07/12/07 11:35 Bol Bol pack is activated on your mobile, Taking Your Complain, System is not updated please contact tomorrow
2 Ajay Patel [protected] 08/12/07 09:50 Your complain is accepted, and agreed that bol-bol pack is activated with out subscription balance will credited on dated 11/12/07 use our bol-bol pack its gift from airtell
3 11/12/07 09:00 Balance will credited defiantly on date13/12/07
4 Pujaben [protected] 13/12/07 16:00 Due to balance not credited but deduct another 17=00 Rs. But I was not satisfied with her answer so call forward to akash your supervisor
5 Akash (supervisor) [protected] 13/12/07 16:00 Do not worry total 34=00 Rs will credited with in 24 hours
6 Jit Ahir(supervisor) [protected] 15/12/07 10:00 First I have to deactivate this pack then balance will come But only 17=00 Rs writing by Mr Akash, so deactivated by doing message.
7 Mahipal Raval 19/12/07 16:48 Your complian is under process and wait for 2-3 day
From above Mr akash was told me that 34=00 will credited but another day Mr jit ahir was told that My Akash writing for only 17=00 Rs.????. And Respose from Mr Jit ahir was very poor I was asked that if Balance will not credit than what should I do? Them he replied me that You can do whatever you want????.Mr Mahipal Raval was tol me that he can not give conversation id to me. Than tell me that if you person can not give me conversation id than who will give?????.
Due to my complain is under process from 07/12/07 to 19/12/07 so I had contact to my retailer Mr. Ketanbhai , Tanna STDPCO bhayavadar, T-upleta, D-rajkot for taking e-mail address for complain so he contact to his superior but he also fail. So from internet I am taking your mail address and complain to you.
So, This is your kind information and necessary action. Total of 7 time I contact to you but my complain is pending and waiting for your reply Please help me……….
Thanking you