Airtel Complaints & Reviews

My number is [protected] (Airtel postpaid-J&K state)

In J&K there is no GPRS service avilable.So it was not activated on my connection .In last October while I was on roaming in south india, GPRS service has been activated on my mobile without my request.I tried to open some wap sites in my mobile, it was working. So i called Tamil nady Airtel customer care. They told that they have no info regarding your number. I used GPRS by thinking that it could be a promo offer. Later when I received bill, they have charged me more that Rs 600 for GPRS usage.
I need clarification that how can they charge me for a service that has not been requested by me and also not available with home network without giving prior information. I have made a complaint with Airtel. But they didnt adjust the bill. So I would like to go State consumer disputes redresal commission.

I have been using airtel for more than one and half years.Now i am receiving alerts in my mobile and they are deducting Rs.2 daily.I have called about 3 times in the past 3 days to deactivate the alerts and every time i am told that it will be deactivated in 24 hours.but i think that 24 hour has not come so far.I am not at all satisfied by the situation and please help

Sir, my mobile network is airtel. My sim asking puk2 code. I need puk2 unlock code.! What i do? Where i get!

my airtel internet service giving trobule and allways disconnecting. please,take action
thank you

I am residing in Pune , I have taken Airtel postpaid connection for Internet facility.
It was so frustating experience for me from Pune Airtel service team.
At the time of taking connection AIRTEL guaranteed me Internet Facility ,
After 2 months by repeatative complaints by me no one bothered to even entertain the complain.
I was really get frustated after getting treatment from such REPUTED TELECOMMUNICATION CO. LIKE AIRTEL.
Airtel authority should check this , I had made 104 calls to customer care centre in 2 months , evrey time I have to repeat my complaint , and sweetspeaking parrots from AIRTEL were telling me " sir you will get feedback in 72 Hrs. from our service dept."
After obesrving such shocking experience , AIRTEL gave me another shock by giving me BILL FOR services which they have never provided to me . Though I have paid it through my credit.
AIRTEL will be losing it's image day by day .

Senior Authority Sould Contact me If they have little attention towards there customers .
I think " EVERY CUSTOMER of AIRTEL IS AMBASSADOR OF AITEL ''

Umeshchandra
[protected]

I m using prepaid airtel internet connection Through GPRS (Mobile) last 3 months. But speed is very slow, as per commitement of airtel customer care. They insure me i get 68-128 kbps speed through mobile GPRS. But now a days i m very fedup withe very slow speed of internet. What can i do Please give me suggestion.
Because i m planing to go Consumers forum.
Pl reply as soon as possible

Lucknow (U.P.) +[protected]

I on behalf of Surender Singh,Mobile No. [protected] state as under:
every month Rs. 249 is deducted for GPRS service while I have not activated the same. In november,2007 I got a sms that ur gprs service has been deactived. However, in december, 2007 the same amount is deducted and now my account does not show the balance. I can niether make call to customer care due to negative balance not send sms to customer service. this is very bad for bihar airtel service. kindly take an immediate action please because since february, 2007, my balance is deducted for the same but customer care doesn't respond properly. He always says that this service has been activated on your mobile on your request which is wrong. please take immediate action to refund my balance and to deactive gprs service.

Executive of Airtel Mr. Santosh Kumar (Code 29648) took the booking on 22.9.07 for installation of telephone with broadband facility for which the payment was also made. committments were made regarding internal wiring and installation within 4 days. Representations were made for various benefits being given because of Bulk installation being provided in the MD block of Pitampura. However since then the phone has not been installed. Repeated phone calls were made on the tel no. [protected] of Mr. Santosh but he remained unavailable. None has approched so far for installation. This has caused immense harassment and also amounts to cheating. The defeciency in services to the consumer is apparant for which legal action is being taken.

Gagan Minocha
Advocate
#[protected]

this in regards to the TRAI mandate that the phone service provider i.e,(airtel) cant continue to charge the clip charges without the consent of the consumer and its not a mandate for them to get this charged from a consumer,
everyday i get 2-3 messages to accept the clip charges and this is frustrating

I have Airtel connection and have Rs.6000/- as deposit with them. I requested them to activate call conference facility for my business needs but they say they cannot since i have ISD facility.
I really cant understans what is the connection between two. They should provide the services on payment moreover call conference is provided by other service providers free of cost.
please help.
Jitendra.

Dear sir,

Please note that on 19th Dec 2007 I received 150 SMS on my mobile No-[protected] regarding downloading from airtellive,though I had not download single item. During this I was using portfolio manager on my mobile. I immediately complain three times on 121 regarding above matter and get request no also.I request for cancellation for wrong downloading charge at Ahmedabad Lobby at Ashran roadon 12th Dec2007. Again Similary problem observed on 17th Dec. I again visit Air tel lobby at Ashram road and meet Mr. Ridham for cancellation of download chages. I also email four times at [protected]@airtelindia.com ragarding above matter but they are not considering my request. They are not giving point wise clarification which I required. Please also give guidance on How I can prove that I have not download. You can also see my previous bills for my usage record. I had never visit airetel live for download.Please do needful at your end. Such a Big mobile company’s staff not responding proper.
I hope that you personally look in the matter and replay on my following address :
mahesh M Thakkar, 13-Dalal CO. Op. H Society, maninagar(east) Ahmedabad-8

Sir,
I have done easy recharge of Rs 299/- on 18/11/07 for use of Airtel GPRS facility. My cell no is [protected]. I have contacted many times the customer care ,and given a complain no.[protected] on dated 21/11/07. After that followed many times but invain. Again on 16/12/07 ,I sent a sms in 121 for non resole of my problem. On 17/12/07 a got a sms stating the problem to be resolved by 18/12/07. But till date the problem is pending unresolved. Pl. help me out.

Customer Care in Airtel SuCkS as they are the pathetic and worst customer care ever seen and available no one exactly know what to do they do not pick calls during night sleepin A$$ H o L E S do not know whta exact they have to do and moreover there is never a resolution for any queries just runarountd and around tried logging complaints so manytimes but they are pathetic as usual only calls for feed back thay are grouse and slimy care agents who are not even trained properly and not educated. GOD SAVE US

Hi Rupali,

Thanks for writing so much on “value our association with Airtel” but my problem is still there. When I this SIM in other mobile but still it says ‘SIM Registration failed’ for 5-7 days I am facing problem. I could not understand how express my helplessness to Airtel Customer Services executives. I contacted in shop in Delhi for this problem but he says you contact to 121.

I thought Airtel is the Best but sorry to say that this is my last reminder to you if you are in position to rectify my problem then ok or advise me to whom I should contact otherwise please disconnect my connection and send my last bill, so I can say goodbye to Airtel (the brand I like most but I am helpless to continue).

Regards,

KK Acharya
Finance Manager, Heidelberg Cements AG,
Infinity Tower C, Gurgaon

[protected] (presently not working, you will hear the msg as switched off)

Cell [protected] ( my office no., a corporate connection)

________________________________________
From: [protected]@airtelindia.com [mailto:[protected]@airtelindia.com]
Sent: Tuesday, December 25, 2007 4:00 PM
To: kk.[protected]@mycem.in
Subject: Your Airtel Mobile (#[protected]) [REF:[protected]]

Dear Mr. Acharya,


Thank you for contacting Airtel contact centre.

This is with reference to your email regarding SIM registration for your Airtel mobile [protected]. We apologize for the inconvenience faced by you.

We wish to inform you that your Airtel mobile is well connected and activated from our end with effect from 8 December 2007.

Kindly note that when you are in out of station then roaming facility was not activated on your Airtel mobile so you faced this problem.

We realize that this situation must have greatly inconvenienced you. We are a customer centric organization and as such would want every interaction you have with us to be a pleasant one.

As your service provider, it is our endeavor to provide you with the best services possible towards building a long and trusting relationship. We value your feedback as it gives us a chance to improve our services and are glad to have a chance to be of any assistance to you. We value you as our esteemed customer and look forward to a long and fruitful association with you.

As a service provider it is our unchanging effort to build a better relationship with you. We believe that the key to your service satisfaction is adding value to a relationship that is continual and long lasting.

Further, for more information you may visit our website www.airtel.in.

It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meeting all your future requirements too.

We value your association with Airtel.


Regards,

Rupali Sahu
Customer Services
Airtel


---- Original Message ----

Dear Mr. Jagjeet Singh,

I have received duplicate SIM long back but did not use as I got my mobile
after receiving call details I contacted to the concerned person. And then
I requested for activating the old SIM and they did it but last 5/10 days I
am getting problem in connectivity some sim registration failed, no network
etc. last week I was out of station for vacation and I have badly needed my
mobile but it was useless and we took some one?s mobile for use. Why this
is happened I could understand it. I have wasted 112 rupees for contacting
your service persons. 10 minutes to take to contact your concerned person
and I have no other mobile.

Kindly see my bills which are more than 1500 per month average for last 10
months but they have no respect for me to take care of this small problem.
If this problem is repairable to your end then ok otherwise please
disconnect my mobile connection and I will go for other service provider
(but it will be very unfortunate for me to give up ?Airtel?)

You know I have one office no. [protected] which is a corporate number and
when I call from this number they simply disconnect the number and say ?its
corporate no. we can not attend you call from other number or landline
number?, it means I should go to market and call from STD booth and I did
it and paid Rs. 112/- which please be reimbursed me. Honestly speaking,
because of your service network and responses from your executives I have
taken one VODA phone, which I do not like because of its British Brand, the
people who destroyed Indiaand made it Gulam.

Please tell me how you value my association with Airtel ?


Regards,

KK Acharya

[protected]

I asked the shopkeeper about the booster pack in airtel.. He gave me an idea of Booster -69. In which all airtel to airtel is 20p and to other mobiles is 49p.. so i did the easy recharge and i got the message " Recharge Successfully". but this is not activated.. i called the customer care and asked about it.. he told me that " you are already in a spl plan(all calls 49p) so this will be not suitable for you.. But i[censored] do recharge it will get recharge. there is no option to climb the money back.".. This is a software problem of them.. if they dont have a solution for that.. then why they are not giving an alternative option for it.. whether they are thinking that all of the customers are fool and will not climb for the small amount..

i want to disclose a news about case which i file in consumer court against playtv ,zeetv,ministry of information tecnology,sajid khan(host),javad jafri and airtel.
the case is that i win 11 lac rupees in a tv show HOUZEE which is displyed on zee tv and playtv on 13 nov 2005 at 1200 noon .they comit me to pay my amount with in 45 days but they do not do so.they call bombay to present me in show but they also do not do so.after the show they come to me and ask me that we for got to present you in show and feel sorry.
they ask me to go back to gurdaspur (punjab) your check we sent you with in the week but they do not do so.i file case againist the show .the show do not pay any amount to their other winner and airtel also made such fraud with their customers and they do not pay any tax to goverment which is aleast 33% and there are more than 6 to 11 winners of 11 lacs more than 10 winner are 5 lac and more 10 winners are of 2 lacs and others .i am very thank full to you if you take neccessary action agains the playtv(www.playtv.in).


MOBILE [protected]

plz contact me on following address u got frauds by play tvAND AIRTEL

Address:-Kamaldeep singh
kotly nagal mandi
236/18,
gurdaspur punjab
MOBILE [protected]

I recharged my mobile no. [protected] on December 4, 2007 with a tariff voucher worth Rs. 98.00 vide transaction ID[protected]. I am not getting the benefit of reduced tariff. Kindly do the needful.

This is the mail trail of email exchange with Airtel:

Hi

Thanks for the explanation.

The payment for the account is through credit card through ECS facility.

The outstanding of Rs. 481.78/-in the old account for the Airtel number [protected] has been paid separately and the proof for that is your own acknowledgement and my credit card statement are enclosed.

The 481.78 was paid by HDFC credit card xxxxx on 13-11-07.

But you have wrongly shown it again as one time charges. If it was outstanding why it is not shown as outstanding and why in one time payment? Why my payment has not been recorded properly?

Why two bills of varying amount dated Dec 3rd. One showing that outstanding has been paid and one showing outstanding has not been paid? Two bills enclosed for your reference.

Please resolve this issue on urgent basis.

Thanks

R.Ravi




On 12/25/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Mr. Ravi,

Thank you for contacting Airtel.

You had expressed concern towards the billing amount charged on your Airtel number [protected].

We understand your concern and will work towards resolving the same.

As I understood you had expressed concern regarding the payment made for your mobile number.

We would like to inform that the account number has been changed from old a/c
[protected] to new account number[protected].

Also, be informed that there is an excess outstanding of Rs. 481.78/-in the old account for the Airtel number [protected].

We would like to inform that there is an outstanding of Rs. 901.03/-in the new account for the Airtel number [protected].

Further, we would like to inform that the excess outstanding of Rs. 481.78/-in the old account has been transferred to your new account number and has same has been reflected as one time charge for the invoice dated 03/12/07.

We assure you that the billing system we use is state-of-the-art and one of the best in the world. Nevertheless we did examine your records for any possible flaws and found none whatsoever.

Alternatively, you could also view the bill details for the last three invoices through our website www.airtel.in after four days from the bill date. Please find below the procedure for the same.

For New Users-

" Logon to our website, www.airtel.in.
" Click on register and register your account by filling the online form.
" An SMS would be sent on your mobile informing about the user name and the password.
" Please login with the given username and the password and you would be able to view your mobile account details.
" Click on "My Billing" option.
" Click on "My Bill details" and select the invoice period to view the details.

Regards,

Kalaiarasi
Customer Support Service
Airtel

---- Original Message ----

Hi

Please note that you have wrongly charged me Rs.901.03. Rs.901.03 has a one
time charge of 481.78 is wrong. It is actually a payment made by me.

So make the necessary changes and confirm that you will credit back the
amount wrongly charged by you.

If you do not understand please call.

Thanks

R.Ravi



On 12/25/07, [protected]@airtelindia.com < [protected]@airtelindia.com> wrote:Dear Mr. Ravi,

Thank you for contacting Airtel.

You had expressed concern over the payment made on 10/12/07 vide Standing
Instruction for your Airtel number [protected].

Thank You for making the payment of Rs. 901.03/- on 11/12/07 for your bill
dated 03/12/07 by Standing Instruction.

We would like to confirm that the payment has been posted in your account
and the same would be reflecting in your subsequent invoice dated 03/01/08.

Alternatively, the payment for every month could also be confirmed by
sending an SMS to 2455 [toll free] in the below mentioned format.

PAID<>CHEQUE<>AMT
PAID<>CASH<>AMT
PAID<>CARD<>AMT

Regards,

R.Ramabadran
Customer Support Service
Airtel

---- Original Message ----

Hi

Your queries answered:

??????? Payment mode - Auto debit through HDFCccredit card
??????? Payment Amount - 901.03
??????? Payment location - NA
??????? Payment date/Cheque date - 10-Dec-07
??????? Cheque No/Cash Recpt No/ CC No - XXXX
??????? Bank name and Branch - HDFC
??????? Copy of your bank statement - NA


On 12/24/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:Dear Mr.
Radhakrishnan,

Thank you for contacting Airtel.

You had expressed concern regarding the credit card payment of Rs.??481.78
/- debited towards your Airtel number [protected] and the bill for the same.

We understand your concern and will work together to resolve your issue.

In view of the above, we regret to inform you that the payment specified by
you has not been posted in our records. We kindly request you to provide
the below mention details to initiate further action regarding the same.

??????? Payment mode
??????? Payment Amount
??????? Payment location
??????? Payment date/Cheque date
??????? Cheque No/Cash Recpt No/ CC No
??????? Bank name and Branch
??????? Copy of your bank statement

Alternatively, you could also reply to this mail with a scanned copy of the
statement or fax it to us at [protected] / [protected].

Regards,

Thiyagarajan
Customer support service
Airtel


---- Original Message ----



On 12/22/07, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

Dear Customer,

We are unable to process your request received through email since either
the mobile no. is not mentioned or it is not in the correct format.


Please resend the mail again with mobile no. in the Subject as per the
following format:

98XXXXXXXX or 99XXXXXXXX

Assuring you of our best services, always.

Warm Regards
Airtel Customer Service



Hi

Please refer to the above bills:

1. Bill dated 3 Nov 07: Bill Amount -?? 481.78
2. Bill dated 3 Dec 07: Bill Amount - 901.03
3. Bill dated 3 Dec 07: Bill Amount - (- 420.33)

Please note that the Nov bill amount of 481.78 was paid through my credit
card.

On 3 Dec 07 there were 2 bills which were generated - one for amount
901.03
and
another for amount (-420.33). This is strange. In the first bill ( 901.33)
the
payment of 481.78 towards Nov bill was not considered. Instead the same
amount
has been wrongly entered as one time charges. The second bill (-?? 420.33)
considersa payment of 963.56. Which again is wrong.

You have meanwhile charged my credit card 901.33 and the same amount has
been
paid.

Please give the right recognition to credits and debits, viz.:

credit: 481.78 - paid against nov bill
Debit:??419.25 - The correct Dec month charges
Credit: 901.33 - paid against Dec month bill
Credit - 481.78 - Please credit back this amount which was overcharged in
Dec
month bill.

Thanks

R.Ravi

dear lokesh
i have sympathy with you. I also faced the somehow same problem with Airtel connection.

My advice - Go and register a complain in TRAI.