I've been fairly satisfied with Airtel services (broadband, landline, mobile), till last month. I've changed locations 4 times since 2004, and continued with Airtel as their loyal customer.
My recent experience is forcing me to think over. I requested for transfer of my broadband/landline from Hyderabad to Chennai, with assurance that it'd be done in a couple of days (new connection lead time 1 day). However, after 15 days and 100 calls, I don't know where I stand. No response, failing on committments, inaccurate information all is part of Airtel customer care today. Very frustrating, annoying, and most of all, severely affecting my work.
Aug 13, 2020
Complaint marked as Resolved
It depends on the prospective!
When you pay Rs. 500/- to them for this service, they feel they are getting nothing and when they provide 64kbs speed they feel they have given everything!