Airtel Prepaid — Refund of illegal deduction from my prepaid account.
MMehmood Ibrahim Mansuri
Recently I bought a prepaid airtel connection no.[protected]. From the day one I was receiving picture messages without any action on my part. When it went on for some days. On 18.12.2007, I contacted airtel customer care and told him to disconnect the service. I was assured that the service would be stopped w.e.f. 19.12.2007. But in the evening of 19.12.2007 not only I received a picsture message but also 30/- rupees were deducted from my prepaid account. I again contacted customer care on 19.12.2007 and informed the matter to them and told them to refund my money so deducted but they expressed their inability to show me the status of the complaint on 18.12.2007 because their SYSTEM WAS DOWN.
Please arrange to credit my account with Rs.30/-at the earliest and discontinue picture service as requested on 18.12.2007
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