Airtel Complaints & Reviews

Hi

I am using airtel services from last one year (Airtel/Full value 199 plan) [protected], till one month back network signal was ok, but however from last month I frequently facing the below problem.

1) Currently I am staying at kalyan (w) - khadakpad; Airtel network is very bad in this area, many of the time call get disconnected while talking to someone, even some time no network showing on mobile phone.

2)Earlier on my mobile display "Khadakpad" location was showing but from last month it is showing sahad, Ambivali; this location two three KM from my home.

3) same at my office ; location Godrej park (vikroli) very bad signal

fortunate yesterday Airtel customer Executive came to my home
about network problem in our area.
I told her same problem which I am facing mention above, then representative told me that there is new Airtel network tower build in our Area (Godrej park)
Which is near from Khadakpad to solve this issue but customer have to change their existing plan from new one and for that 3500 Rs. have to pay.
Instead of solving my problem asking me to change the plan this real ridicules’

For this Airtel just looting money from customer.

Very disappointed from Airtel service.


Regards
Jagdish Wakchaure

Dear,
SIr /Madam !
I had appied for my PAN Card on 08 apr 08 at I.T pan service centre.ghatkoper-ISW.
I am still to get my PAN CArd . On uti website, it shows "under process " status since the day i had appied for the same.
PLease let me know when i will be issued a PAN Card.
The details are :
CSF NO :[protected]
Coupon No :[protected]

I have been using Airtel Prepaid for over 4 years. There had been no problem in getting the balance recharge done from any distributor till Apr 08.
I have been receiving message from Airtel about the Lifetime Validity with Rs 50/- talktime on Easy Recharge of Rs 250/-. I asked the Easy Recharge Distributor in Nehru Place (G-5. Skyline 85. Nehru Place) for the above Lifetime Validity Recharge. Instead of Recharging for above scheme, he recharged for Rs 295/- with a Talktime of Rs. 10/- valid for 3 years. The reason provided by him was that recharge of Rs 250/- is not working now, which is wrong. Also while enquiring the balance the validity date is uptil Jan 15 2011, i.e. not even full 3 years.
Airtel should take some harsh steps against such fraudster distributors because of whom it may loose its customers. Even while dialing the customer care numbers of Airtel doesn't helps as the phone just goes blank and cant connect to the customer care representative so that a bonafide customer can lodge a complaint against such fraudsters

Added Blackberry service by paying 1-year advance rental amount of Rs 6999/- in Oct 2007 on my wife's contract. Airtel credits prorated monthly amount of Rs899/- against each bill. Original contract in my wife's name was transferred Dec 2007 to my name to ease company reimbursement of Airtel call charges. Blackberry plan was transferred over to my name. But the remaining 9-month balance amount of the advance rental was not transferred; was also not reimbursed to my wife. So we requested Airtel in Mar2008 to address this issue - by phone, by visiting service centre in person, by email to Airtel apellate authority in Karnataka, by phone to apellate authority. It remains unresolved, Airtel has switched off my number causing serious business inconvenience.

Feeling quite frustrated and helpless,

Ravi
Airtel mobile[protected]

Dear sir,
I have an airtel life time prepaid connection on my name Pankaj Kumar (Mob [protected]). Since last six month I get to know that Rs 25 is getting deducted from my account (talk value). I continously tried to contact 121 airtel customer care the call never gets connected with a customer care officer. Now on 22 Apr 2008 I got an E-mail address for complaint and lodged a compaint to stop any value aided service. They de-activated the voice chat service rent 25/- with effect from 24 Apr 2008 as per their confermation E-mail on 24 Apr 2008 sent to me.

The voice chat value aided service was activated by the company by some computerized automated system which I do not know how thy got my consent. As it was without my consent and since begening of connection I never-ever used this service, so I request to refund the amount charged since begening of activation of said voice chat rental.

Pankaj Kumar
Vil +PO Bathnaha
Dist:Sitamarhi
Bihar
Pin 843352
Ph: [protected]

dear sir they are many problems for mobile range in our office primesis at anjurphata, bhiwandi, thane.

I had my mobile connection validated recently but to my utter dismay my incomming services are not working inspite of my repeated requests my incomming services has not been restored. i have repaeatidly contacted the concerned but it has not yielded any results. i am studying at IIT kanpur and i need badly the incomming services .will someone please look into the matter, My mobile number is[protected].
from punitee garyali
Deptt Of BSBE
IIT, Kanpur

plz send me last two months airtel poastpaid bill in details. outgoing nos. and call duration and amt also.

Dear Sir/Madam

I got a call from Bharti Airtel office (91-[protected]) with address :270, UDYOG VIHAR PHASE-2, GURGAON. They were asking for mobile no. of one of their customer who has not paid her Rs.20000 bill for her Airtel Phone. This lady happened to be in my contact 6 months ago. But I really dont know where the hell is she now...But the agent from Bharti Airtel used very rude language and threatened my in very loud voice that she would daily call me atleast 6 times if I do not give the number and said that I can do no harm to her etc etc.. After repeated requests, the agent still begged to differ. She is the most ill mannered, uncultured person I ever come across with..And she does not even know how to speak to person who is not even Bharti Airtel's customer ( I am a Vodafone customer since more than 3 years)...Taking her call was one of the shocking experience of my life...
I could not remember her name, but if she calls again I will certainly update that to you...I request you to please advise me on this...

I want to take strict action against the customer care agent or the agency who misbehaved with me...Please advise

Regards
vishal Mattoo
91-[protected]

I was disconnected my Mobile no. [protected] on completion o[censored]nder plan of two years i.e. Nov. 2007 on my request and his after I receive a legal notice on my current Mobile No. [protected] on dated 23.04.2008 at 3.00 PM as urgent pay your bill pending at 4.00 PM on same date i.e. 23.04.08 otherwise you go to tishazari court. so I paid a false bill. so you are requested to arrange the real bill and refund my excess payment.

Regarding Airtel Mobile Office, I have given many complaints and feedbacks.

First of all, try to teach the Customer care representatives how to speak with the Customers.
Every time, they are disconnecting the Call while Complaining. Harish, Rajendar.. and many persons doing like this. after 2 or three attempts, 121 customer call has been blocked. (why you are blocking the calls. Are you afraid of the Customer).

Never try to cheat the Customer. Without the Customer, airtel will never grow with the advertisements.

Ok I will come to the Complaint.
I bought the New Tamil Nadu Airtel Number (my old number was bangalore number).
I activated one month Airtel Mobile Office for Rs.375. For the Rest of one month, I mad the complaint regarding the internet access. The service was toooo toooo slow. just 1 or 2 kb per second. I have used Vodafone Internet and RIM internet. They are providing upto 7 to 10 kbps. Airtel not providing atleast 5kbps.

Very slow. If we type any web address, we can have a te and come., then only the site will be opened. I have given the Complaint at January. after the complaint they deactivated my 121 customer call number.
(Have you tried this. This will happeb to each and EVERY CUSTOMER. If you give any complaint, your 121 service will be de activated. After that I started giving complaint to activate 121 call. 2 weeks gone. After that 121 has been activated. Later i have given one more complaint about Airtel mobile Office. They refused to solve the Problem. And the Validity for the Mobile Office has been Over. Always I am getting the error asd "Communication Failure".

So what's the use of 375 Rupees. Hmm. What are you doing? Are you cheating us..

Then one more thing. Last Tuesday I activated One Week Mobile Office. But the same problem was their. After opeing 5 or 6 pages, .. i am receiving this error as "Communication Failure". (I am remembering that I am having the full coverage. i am in the Center of the City at Coimbatore. The Area Name is 100ft Road, Gadhipuram). If we download any files/ videos or pictures, the Success Ratio is lesser than the Miss ratio. 40% of downloads are getting Success. And if we download a large size file (for example 2 Mb). Every body know how the speed is. I already mentioned the speed is lesser than 4kbps. Every time, the download skipped at thje middle, and giving the error as "Communication Failure. Contact the Service Provider".

I made the call to the customer care representative, he transferred the call to the technical team. They told the final decision as "We are not able to do anything regarding this error. and we are not responsible for that". this answer was told on April 21st after 10pm.

Again I made the call and the person named "Harish" talked with me. I told everyting from the top to bottom, but he disconnected the call. Every body doing like that, always disconnecting the call.

For Example, try to check Vodafone Network. See how they are talking with the Customers. how Nice. Airtel always using the word as "I am sorry. I am sorry". Whats the use in asking Sorry.. There is No use. Take the Action. Dont ask dummy sorries.

Airtel Live GPRS is also in this catagory. it alsways shows the Error "Invalid gateway Response" or "Connection Failure. Contact your operator Service, if the proble Persist".
Regarding that i given two more complaints. they put my complaint in Dust Bin. (i think).

This is to inform you, I am mentioning this to solve my complaint. Otherwise, I will publish this in Consumer Complaint Webpage.

Daer sir,
my mob. has been lossed, same time my card was blcked by customer care on my requesting, after two months i received call from delhi tis hazari court they told me pay Rs.1300/- till eveining otherwise you willbe fined Rs.40000/-then i paid asked amount, but same time i requested stop service of this concern no([protected]) permantly AND SEND ME NOC but till date i have not received any NOC
purposely they looted me by creating fake bills, till date NOC also not given to me

COMPLAINT NO 5816122 REG INTERNET BROADBAND CONNECTION IS NOT ATTENDED TILL DATE THOUGH THE COMPLAINT WAS LODGED 1 WEEK BACK .

Dear Sir,


One Day I received call from [protected] [Mr. rohit] saying that, " Sir pay Rs. 600/- [Rs.500/- towards deposit and Rs. 100/- for scheme charges] and you will be getting 1000 min Airtel-Airtel call free and 1000 Local SMS free, so when can i send my excutive to your office". Also i have been told by that person that i will be getting new gold card. I thought this is very good scheme so i gone for the same and asked to come next day itself. The person come on next day and taken Rs. 600/- cheque. Nothing has happened After for 1 months. so i made a call from my office on the same number and asked what happened to my Rs. 600/- which is cleared from bank account. {Most imp cheque is a/c payee in favour of Bharti Airel Ltd). That person told me that he will give details within half-hour and after insisting provided me another no. [protected]. but no reply for that day as well as phone also swithed-off or not available for next 15 days.

Today {Date 22nd Apr 2008} i made call on [protected] which is replied by Mr. Jawed and again same thing as earlier that will provide details within 2 hours. No reply till 4'o clock and now no reply on phone.

Please solve this problem on urgent basis because they are so many person paying but not getting any reply.

My questions are:
1. Cheque cleared my bank account but airtel has no idea about it.
2. When i will get my new sim card or money back.

Regards

Dinesh Mundada
[protected]@rediffmail.com

Excess DSL Billing
I am a subscriber of Airtel Landline No.[protected] since Nov 2007. I have a combo plan in which i use both voice and internet services.
Till my bill dated 24/10/07, i had no problems with my billing. My DSL statement details used to consume 3-6 pages. My usage was between 1.0-1.6 GB per month.
However in the Bill dated 24/11/07, my DSL details occupied only a quarter page instead of normal 3-6 pages whereas my usage pattern remained the same. But i didn't complained as my bill was within expected lines.
However in the Bill dated 24/01/08, i was charged for a whopping 5.4 GB of Internet usage which i had not done. Again the details were given in less than a quarter page against usual 3-6 pages. I complained to the Airtel 121 and they had my computer checked for virus etc. which they would not find. They insisted that there was nothing wrong with their billing and i was made to pay as i had no option as this number has been given to all my business circle. They asked me to keep a tab on my expenses by using the unbilled amount details from the website. I used to keep a check regularly on that every 3-4 days. Even on 9th Feb and i had checked and i had a DSL usage of 1155 MB app. till that date. Now when i received the Bill dated 14/02/08, the bill showed a whopping single usage of 3004 MB from 20th to 25th Jan and the usage as per bill till 9th Feb was 4160 MB which did not match with the unbilled amount shown in the website. This 3004 MB o[censored]sage was not shown in unbilled amount till the very end of billing cycle. I complained to Airtel, they again had my system checked for virus which they could not find and they again insisted that i was the one who was wrong and they would not adjust the bill. Please help me as i had not used that amount. Regarding the unbilled usage on net, they say that the amount was not showing properly as their server was down. If the seerver was down, it would not show at all, how would it miss one details??? Please help

Dear Sirs,

Until now, I am an Airtel postpaid customer. I am using Airtel postpaid connection in a corporate user group architecture.

I have opted for my postpaid number [protected] before 6 months months during a Roadshow campaign happended in my office premises which I am presently using now.

My credentials has been duly verified before the allotment of my number by an authorised personnel from Airtel.

After the third month of taking up this connection, I have received a notification stating that I am using two other mobile numbers which I am not aware off.

I am in constantly liaising with the customer support executives of Airtel since the beginning of March 2008 with regard to the improper impulsion of asking me to pay for the two mobile number bills which does not belongs to me, but even by this minute I have not got a concrete answer / reply and the dragging up of this situation irritates me a lot.

I hate to state that my credentials has been forged inappropriately which I cannot accept.

My mobile no. is [protected].
The other mobiles number which I would like to brand illegal are [protected] & [protected].

I hereby place a complaint in your desk and please can you look into this dispute and provide me a solution for this issue at the earliest since it includes my cost, time and energy.

Looking forward to hear from you.

I have been trying to change my bill plan since last two month, but to my surprise it is still the same plan. Every time I asked to pay your dues It will be change by next bill cycle. In the first month after I clear my default I didn't get any confirmation frm that side. again I sent a mail to [protected]@airtelindia.com and [protected]@airtel.in. I was again told to follow the same procedure this time you bill plan will get change from next bill cycle that is from 18 Apr 08. I paid my dues on 8 Apr ans send the mail regarding the same and I got your request will be forwarded to concern department. Now today I got a call from airtel executive that sir we can't change your plan in mid of bill cycle please request on 16-17 of next month that is my bill cycle.

I want to ask the airtel authority am I be responsible if your irresponsible employee didn't forward the request to concern department on time.

"[protected]@airtelindia.com" <[protected]@airtelindia.com>
04/21/2008 11:42 AM
Please respond to
[protected]@airtelindia.com

To
Waseem Ahmed2/India/[protected]@IBMIN
cc

Subject
Re: Fw: (Mobile No:=[protected] ) Fw: Regarding your Mobile Number [protected][REF:[protected]] Message From Waseem Ahmed2 <[protected]@in.ibm.com> [REF:[protected]]

Dear Mr. Ahmed,

Thank you for contacting Airtel.

You had inquired about bill plan change to Combat II 199 Plan for your Airtel number [protected].

As per previous interaction, we would like to inform you that your request regarding the bill plan change has been forwarded to the concerned department. Your Service Request number for the same is 16379423. We kindly request you to make note of this service request number for future communication and correspondence.

Alternatively, we would like to inform you to view your service request kindly dial *121# (Toll free).

For further assistance, email us at [protected]@airtelindia.com or message us on 121(Toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel

---- Original Message ----


Now could you please confirm on this.

And let me know the new plan i.e Combat 199 is activated or not.



Thanks & Regards,
Waseem Ahmed
----- Forwarded by Waseem Ahmed2/India/IBM on 04/21/2008 10:52 AM -----
|[protected][protected]+[protected][protected]---|
|"[protected]@airtelindia.com" | |
|<[protected]@airtelindia.com> | |
| | To|
|04/10/2008 01:39 PM | Waseem |
| | Ahmed2/India/[protected]@IBM|
| Please respond to | IN |
| [protected]@airtelindia.com | cc|
| | |
| | Subject|
| | Re: Re: Re: (Mobile |
| | No:=[protected] |
| | ) ?Fw: Regarding |
| | your Mobile |
| | Number ? ? ? ?986038|
| | 8110 |
| | [REF:[protected]] |
| | |
| | |
| | |
| | |
| | |
| | |
|[protected][protected]+[protected][protected]---|




Dear Mr. Ahmed,

Thank you for contacting Airtel.

You have expressed concern over the bill plan change to Combat II 199 plan
for your Airtel Number [protected].

We understand your concern and will work towards to resolve your issue.

As per the previous interaction, we would like to inform you that, your
request for bill plan change for the above mentioned mobile number has been
forwarded to the respective department and the same would be changed from
the next bill cycle dated 18/04/2008.

For further assistance, email us at [protected]@airtelindia.com or message us on
121 (toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel


---- Original Message ----


Hi,

Keep me posted when concern department processed my request for bill plan
change.


Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
|"[protected]@airtelindia.com" ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? |
|04/09/2008 10:24 PM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ?Waseem ? ? ? ? ? ? |
Ahmed2/India/[protected]@IB|
| ? ? ?Please respond to ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ?MIN ? ? ? ? ? ? ? ?|
| ? ? [protected]@airtelindia.com ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ?[REF:[protected]] |

Dear Mr. Ahmed,

Thank you for contacting Airtel.

You have expressed concern over the bill plan change to Combat II 199 plan
for your Airtel Number [protected].

We understand your concern and will work towards to resolve your issue.

As per the previous interation, we would like to inform you that, your
request for bill plan change for the above mentioned mobile number has been
forwarded to the respective department and the same would be changed from
the next bill cycle dated 18/04/2008.

Further, we would like to inform you that, we have received the payment of
Rs. 927/- on 08/04/2008.

Also, the payment confirmation for every month could be confirmed by
dialing *121*14# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Regards,

Vinish
Customer Support Service
Airtel



---- Original Message ----


Hi,

I have paid my bill of Rs. 486 and Rs 440 as UNB as on 8 Apr 08. Kindly
change my plan as requested (Combat II 199 Plan) .

If you are not able to do this for any reason, Kindly treat this as
request for cancellation of my service and I have I already completed the
process for have for the same. i.e clearing dues.

This mail will be proof of submitting the request and if not fulfilled I am
not going to pay any further bill.

Please give me the confirmation as per your process of responding to
request raised in specified of time period.

NOTE: I paid my bill with in 3 Days grace period kindly don't send me the
late fee in next bill as usually done ?by you people.

Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
|"[protected]@airtelindia.com" ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? |
|<[protected]@airtelindia.com> ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? |
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
|04/01/2008 03:16 PM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ?Waseem ? ? ? ? ? |
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ?Ahmed2/India/[protected]@|
| ? ? ?Please respond to ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ?IBMIN ? ? ? ? ? ?|
| ? ? [protected]@airtelindia.com ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ?[protected] ?[REF:|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ?[protected]] ? ?|

Dear Mr. Ahmed,

Thank you for contacting Airtel.

You have expressed concern for bill plan change for your Airtel Number
[protected]. We understand your concern and will work together to resolve
your issue.

We would like to apologize for the inconvenience caused to you in this
regard and would like to assure that appropriate action has been taken to
rectify the same.

As per the previous interaction, we request you to kindly revert to us
after clearing the current outstanding and unbilled amount in the account
of the above mentioned mobile number for us to do the needful.

Further, we request you to kindly revert on the day when the current
outstanding and unbilled amount in your account will be cleared and once
the bill plan change request would be forwarded to the respective
department, the same would be effective from the bill cycle dated
18/04/2008.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Regards,

Vinish
Customer Support Service
Airtel


---- Original Message ----


Hi,

How much time it will taketo get response.

Thanks & Regards,
Waseem Ahmed
----- Forwarded by Waseem Ahmed2/India/IBM on 04/01/2008 11:37 AM -----
|[protected][protected]+[protected][protected]---|
|Waseem Ahmed2/India/IBM ? ? ?|03/28/2008 11:09 AM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ?[protected]@airtelindia.com ? ? ? ? ? ?|
[REF:[protected]] |

Hi,

Hello sir, Could you please give me reason why not I got confirmation on
this till now(see email trail...) and why not my plan is changed as
requested.

Do you people don't follow any ethic of business, or just look for making
profit only any how.

If person asked for higher plan you people change it immediately when I am
asking for lower plan it is still not effected.

If my plan is not changed immediately I am going to discontinue my
services.

Please go through the email trail carefully before replying to me.

I had followed the steps as told still is it not fulfilled.

Thanks & Regards,
Waseem Ahmed
----- Forwarded by Waseem Ahmed2/India/IBM on 03/28/2008 10:55 AM -----
|[protected][protected]+[protected][protected]---|
|Waseem Ahmed2/India/IBM ? ? ?|03/10/2008 10:59 AM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ?[protected]@airtelindia.com ? ? ? ? ? ?|
[REF:[protected]] |

Hi,

I still waiting for your confirmation on bill plan change?

Please provide the information.

Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
|Waseem Ahmed2/India/IBM ? ? ?|03/06/2008 12:07 PM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
[REF:[protected]] |

Hi,

Yesterday at 6 PM I paid my Due bill i.e. 1041 and UNB 225. Now please
change my plan to as said below "Combat 199 Plan"

And please confirm.

Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
Ahmed2/India/[protected]@IBMIN |
Dear Mr. Ahmed,

Thank you for contacting Airtel.

You had requested us for bill plan change to Combat II 199 Plan for your
Airtel mobile number [protected].

As per process, we request you to kindly revert us after clearing the
outstanding and unbilled amount for us to assist better.

We would like to inform you that there is an outstanding amount of
Rs.1041.42/- for the invoiced date 18/02/08 and due date is 07/03/08.

Also, the current unbilled amount is Rs.107.80/-.

Alternatively, to know the outstanding amount kindly send a message as OT
to 121 (toll free) or dial *121*11(toll free) and to know the Unbilled
amount send a message as UNB to 121 (toll free) or dial *121*12# (toll
free).

For further assistance, email us at [protected]@airtelindia.com or message us on
121(Toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel


---- Original Message ----


Hi

My No. is [protected] and currently I am having "Value Plan 599" and I want
to change it to "199 Combat Plan".

I will be paying my dues today.

Please do the need ful and let me know.

Thanks & Regards,
Waseem Ahmed

Hi All,
My mobile number is - [protected].
I had called Customer Care on 6th March, 2008 to change my bill plan.But my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle.Then I had requested Airtel for the 'Hotline Plan' in which I had free service from my Cell Number to the new Sim card number I received in the plan.Without my prior notice the bill plan was changed on 11th March, 2008 & I have been wrongly charged for the calls I made to the new Sim card number.The amount which was charged for the calls made on this number is about Rs.1937.00 which should have been ideally free according to the "Hotline Plan".
I had been using Airtel Services since 2 years and had been paying the charges on time.Being an old customer, my request for compensation on the charges is not being granted.Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly.Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 2 long years ?
I am ready to pay the bill for the other calls I made but I am just requesting compensation for the call charges to my new Sim Card number( got through new Hotline Plan).I dont want to change my number but I also wont pay the charges which are wrongly charged to me.
I hope my request will be considered and please reply me as soon as possible.Hope that you will take right steps within a small span of time and oblige me.

Thanks & Regards,
Vikas Shinde.