Airtel Complaints & Reviews

Regarding Airtel Mobile Office, I have given many complaints and feedbacks.

First of all, try to teach the Customer care representatives how to speak with the Customers.
Every time, they are disconnecting the Call while Complaining. Harish, Rajendar.. and many persons doing like this. after 2 or three attempts, 121 customer call has been blocked. (why you are blocking the calls. Are you afraid of the Customer).

Never try to cheat the Customer. Without the Customer, airtel will never grow with the advertisements.

Ok I will come to the Complaint.
I bought the New Tamil Nadu Airtel Number (my old number was bangalore number).
I activated one month Airtel Mobile Office for Rs.375. For the Rest of one month, I mad the complaint regarding the internet access. The service was toooo toooo slow. just 1 or 2 kb per second. I have used Vodafone Internet and RIM internet. They are providing upto 7 to 10 kbps. Airtel not providing atleast 5kbps.

Very slow. If we type any web address, we can have a te and come., then only the site will be opened. I have given the Complaint at January. after the complaint they deactivated my 121 customer call number.
(Have you tried this. This will happeb to each and EVERY CUSTOMER. If you give any complaint, your 121 service will be de activated. After that I started giving complaint to activate 121 call. 2 weeks gone. After that 121 has been activated. Later i have given one more complaint about Airtel mobile Office. They refused to solve the Problem. And the Validity for the Mobile Office has been Over. Always I am getting the error asd "Communication Failure".

So what's the use of 375 Rupees. Hmm. What are you doing? Are you cheating us..

Then one more thing. Last Tuesday I activated One Week Mobile Office. But the same problem was their. After opeing 5 or 6 pages, .. i am receiving this error as "Communication Failure". (I am remembering that I am having the full coverage. i am in the Center of the City at Coimbatore. The Area Name is 100ft Road, Gadhipuram). If we download any files/ videos or pictures, the Success Ratio is lesser than the Miss ratio. 40% of downloads are getting Success. And if we download a large size file (for example 2 Mb). Every body know how the speed is. I already mentioned the speed is lesser than 4kbps. Every time, the download skipped at thje middle, and giving the error as "Communication Failure. Contact the Service Provider".

I made the call to the customer care representative, he transferred the call to the technical team. They told the final decision as "We are not able to do anything regarding this error. and we are not responsible for that". this answer was told on April 21st after 10pm.

Again I made the call and the person named "Harish" talked with me. I told everyting from the top to bottom, but he disconnected the call. Every body doing like that, always disconnecting the call.

For Example, try to check Vodafone Network. See how they are talking with the Customers. how Nice. Airtel always using the word as "I am sorry. I am sorry". Whats the use in asking Sorry.. There is No use. Take the Action. Dont ask dummy sorries.

Airtel Live GPRS is also in this catagory. it alsways shows the Error "Invalid gateway Response" or "Connection Failure. Contact your operator Service, if the proble Persist".
Regarding that i given two more complaints. they put my complaint in Dust Bin. (i think).

This is to inform you, I am mentioning this to solve my complaint. Otherwise, I will publish this in Consumer Complaint Webpage.

Daer sir,
my mob. has been lossed, same time my card was blcked by customer care on my requesting, after two months i received call from delhi tis hazari court they told me pay Rs.1300/- till eveining otherwise you willbe fined Rs.40000/-then i paid asked amount, but same time i requested stop service of this concern no([protected]) permantly AND SEND ME NOC but till date i have not received any NOC
purposely they looted me by creating fake bills, till date NOC also not given to me

COMPLAINT NO 5816122 REG INTERNET BROADBAND CONNECTION IS NOT ATTENDED TILL DATE THOUGH THE COMPLAINT WAS LODGED 1 WEEK BACK .

Dear Sir,


One Day I received call from [protected] [Mr. rohit] saying that, " Sir pay Rs. 600/- [Rs.500/- towards deposit and Rs. 100/- for scheme charges] and you will be getting 1000 min Airtel-Airtel call free and 1000 Local SMS free, so when can i send my excutive to your office". Also i have been told by that person that i will be getting new gold card. I thought this is very good scheme so i gone for the same and asked to come next day itself. The person come on next day and taken Rs. 600/- cheque. Nothing has happened After for 1 months. so i made a call from my office on the same number and asked what happened to my Rs. 600/- which is cleared from bank account. {Most imp cheque is a/c payee in favour of Bharti Airel Ltd). That person told me that he will give details within half-hour and after insisting provided me another no. [protected]. but no reply for that day as well as phone also swithed-off or not available for next 15 days.

Today {Date 22nd Apr 2008} i made call on [protected] which is replied by Mr. Jawed and again same thing as earlier that will provide details within 2 hours. No reply till 4'o clock and now no reply on phone.

Please solve this problem on urgent basis because they are so many person paying but not getting any reply.

My questions are:
1. Cheque cleared my bank account but airtel has no idea about it.
2. When i will get my new sim card or money back.

Regards

Dinesh Mundada
[protected]@rediffmail.com

Excess DSL Billing
I am a subscriber of Airtel Landline No.[protected] since Nov 2007. I have a combo plan in which i use both voice and internet services.
Till my bill dated 24/10/07, i had no problems with my billing. My DSL statement details used to consume 3-6 pages. My usage was between 1.0-1.6 GB per month.
However in the Bill dated 24/11/07, my DSL details occupied only a quarter page instead of normal 3-6 pages whereas my usage pattern remained the same. But i didn't complained as my bill was within expected lines.
However in the Bill dated 24/01/08, i was charged for a whopping 5.4 GB of Internet usage which i had not done. Again the details were given in less than a quarter page against usual 3-6 pages. I complained to the Airtel 121 and they had my computer checked for virus etc. which they would not find. They insisted that there was nothing wrong with their billing and i was made to pay as i had no option as this number has been given to all my business circle. They asked me to keep a tab on my expenses by using the unbilled amount details from the website. I used to keep a check regularly on that every 3-4 days. Even on 9th Feb and i had checked and i had a DSL usage of 1155 MB app. till that date. Now when i received the Bill dated 14/02/08, the bill showed a whopping single usage of 3004 MB from 20th to 25th Jan and the usage as per bill till 9th Feb was 4160 MB which did not match with the unbilled amount shown in the website. This 3004 MB o[censored]sage was not shown in unbilled amount till the very end of billing cycle. I complained to Airtel, they again had my system checked for virus which they could not find and they again insisted that i was the one who was wrong and they would not adjust the bill. Please help me as i had not used that amount. Regarding the unbilled usage on net, they say that the amount was not showing properly as their server was down. If the seerver was down, it would not show at all, how would it miss one details??? Please help

Dear Sirs,

Until now, I am an Airtel postpaid customer. I am using Airtel postpaid connection in a corporate user group architecture.

I have opted for my postpaid number [protected] before 6 months months during a Roadshow campaign happended in my office premises which I am presently using now.

My credentials has been duly verified before the allotment of my number by an authorised personnel from Airtel.

After the third month of taking up this connection, I have received a notification stating that I am using two other mobile numbers which I am not aware off.

I am in constantly liaising with the customer support executives of Airtel since the beginning of March 2008 with regard to the improper impulsion of asking me to pay for the two mobile number bills which does not belongs to me, but even by this minute I have not got a concrete answer / reply and the dragging up of this situation irritates me a lot.

I hate to state that my credentials has been forged inappropriately which I cannot accept.

My mobile no. is [protected].
The other mobiles number which I would like to brand illegal are [protected] & [protected].

I hereby place a complaint in your desk and please can you look into this dispute and provide me a solution for this issue at the earliest since it includes my cost, time and energy.

Looking forward to hear from you.

I have been trying to change my bill plan since last two month, but to my surprise it is still the same plan. Every time I asked to pay your dues It will be change by next bill cycle. In the first month after I clear my default I didn't get any confirmation frm that side. again I sent a mail to [protected]@airtelindia.com and [protected]@airtel.in. I was again told to follow the same procedure this time you bill plan will get change from next bill cycle that is from 18 Apr 08. I paid my dues on 8 Apr ans send the mail regarding the same and I got your request will be forwarded to concern department. Now today I got a call from airtel executive that sir we can't change your plan in mid of bill cycle please request on 16-17 of next month that is my bill cycle.

I want to ask the airtel authority am I be responsible if your irresponsible employee didn't forward the request to concern department on time.

"[protected]@airtelindia.com" <[protected]@airtelindia.com>
04/21/2008 11:42 AM
Please respond to
[protected]@airtelindia.com

To
Waseem Ahmed2/India/[protected]@IBMIN
cc

Subject
Re: Fw: (Mobile No:=[protected] ) Fw: Regarding your Mobile Number [protected][REF:[protected]] Message From Waseem Ahmed2 <[protected]@in.ibm.com> [REF:[protected]]

Dear Mr. Ahmed,

Thank you for contacting Airtel.

You had inquired about bill plan change to Combat II 199 Plan for your Airtel number [protected].

As per previous interaction, we would like to inform you that your request regarding the bill plan change has been forwarded to the concerned department. Your Service Request number for the same is 16379423. We kindly request you to make note of this service request number for future communication and correspondence.

Alternatively, we would like to inform you to view your service request kindly dial *121# (Toll free).

For further assistance, email us at [protected]@airtelindia.com or message us on 121(Toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel

---- Original Message ----


Now could you please confirm on this.

And let me know the new plan i.e Combat 199 is activated or not.



Thanks & Regards,
Waseem Ahmed
----- Forwarded by Waseem Ahmed2/India/IBM on 04/21/2008 10:52 AM -----
|[protected][protected]+[protected][protected]---|
|"[protected]@airtelindia.com" | |
|<[protected]@airtelindia.com> | |
| | To|
|04/10/2008 01:39 PM | Waseem |
| | Ahmed2/India/[protected]@IBM|
| Please respond to | IN |
| [protected]@airtelindia.com | cc|
| | |
| | Subject|
| | Re: Re: Re: (Mobile |
| | No:=[protected] |
| | ) ?Fw: Regarding |
| | your Mobile |
| | Number ? ? ? ?986038|
| | 8110 |
| | [REF:[protected]] |
| | |
| | |
| | |
| | |
| | |
| | |
|[protected][protected]+[protected][protected]---|




Dear Mr. Ahmed,

Thank you for contacting Airtel.

You have expressed concern over the bill plan change to Combat II 199 plan
for your Airtel Number [protected].

We understand your concern and will work towards to resolve your issue.

As per the previous interaction, we would like to inform you that, your
request for bill plan change for the above mentioned mobile number has been
forwarded to the respective department and the same would be changed from
the next bill cycle dated 18/04/2008.

For further assistance, email us at [protected]@airtelindia.com or message us on
121 (toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel


---- Original Message ----


Hi,

Keep me posted when concern department processed my request for bill plan
change.


Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
|"[protected]@airtelindia.com" ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? |
|04/09/2008 10:24 PM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ?Waseem ? ? ? ? ? ? |
Ahmed2/India/[protected]@IB|
| ? ? ?Please respond to ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ?MIN ? ? ? ? ? ? ? ?|
| ? ? [protected]@airtelindia.com ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ?[REF:[protected]] |

Dear Mr. Ahmed,

Thank you for contacting Airtel.

You have expressed concern over the bill plan change to Combat II 199 plan
for your Airtel Number [protected].

We understand your concern and will work towards to resolve your issue.

As per the previous interation, we would like to inform you that, your
request for bill plan change for the above mentioned mobile number has been
forwarded to the respective department and the same would be changed from
the next bill cycle dated 18/04/2008.

Further, we would like to inform you that, we have received the payment of
Rs. 927/- on 08/04/2008.

Also, the payment confirmation for every month could be confirmed by
dialing *121*14# (toll free).

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Regards,

Vinish
Customer Support Service
Airtel



---- Original Message ----


Hi,

I have paid my bill of Rs. 486 and Rs 440 as UNB as on 8 Apr 08. Kindly
change my plan as requested (Combat II 199 Plan) .

If you are not able to do this for any reason, Kindly treat this as
request for cancellation of my service and I have I already completed the
process for have for the same. i.e clearing dues.

This mail will be proof of submitting the request and if not fulfilled I am
not going to pay any further bill.

Please give me the confirmation as per your process of responding to
request raised in specified of time period.

NOTE: I paid my bill with in 3 Days grace period kindly don't send me the
late fee in next bill as usually done ?by you people.

Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
|"[protected]@airtelindia.com" ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? |
|<[protected]@airtelindia.com> ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? |
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
|04/01/2008 03:16 PM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ?Waseem ? ? ? ? ? |
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ?Ahmed2/India/[protected]@|
| ? ? ?Please respond to ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ?IBMIN ? ? ? ? ? ?|
| ? ? [protected]@airtelindia.com ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? cc|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ?[protected] ?[REF:|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ? ? ? ? ? ? ? ?[protected]] ? ?|

Dear Mr. Ahmed,

Thank you for contacting Airtel.

You have expressed concern for bill plan change for your Airtel Number
[protected]. We understand your concern and will work together to resolve
your issue.

We would like to apologize for the inconvenience caused to you in this
regard and would like to assure that appropriate action has been taken to
rectify the same.

As per the previous interaction, we request you to kindly revert to us
after clearing the current outstanding and unbilled amount in the account
of the above mentioned mobile number for us to do the needful.

Further, we request you to kindly revert on the day when the current
outstanding and unbilled amount in your account will be cleared and once
the bill plan change request would be forwarded to the respective
department, the same would be effective from the bill cycle dated
18/04/2008.

For further assistance, mail us at [protected]@airtelindia.com or message to 121
(toll free).

We value your association with Airtel.

Regards,

Vinish
Customer Support Service
Airtel


---- Original Message ----


Hi,

How much time it will taketo get response.

Thanks & Regards,
Waseem Ahmed
----- Forwarded by Waseem Ahmed2/India/IBM on 04/01/2008 11:37 AM -----
|[protected][protected]+[protected][protected]---|
|Waseem Ahmed2/India/IBM ? ? ?|03/28/2008 11:09 AM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ?[protected]@airtelindia.com ? ? ? ? ? ?|
[REF:[protected]] |

Hi,

Hello sir, Could you please give me reason why not I got confirmation on
this till now(see email trail...) and why not my plan is changed as
requested.

Do you people don't follow any ethic of business, or just look for making
profit only any how.

If person asked for higher plan you people change it immediately when I am
asking for lower plan it is still not effected.

If my plan is not changed immediately I am going to discontinue my
services.

Please go through the email trail carefully before replying to me.

I had followed the steps as told still is it not fulfilled.

Thanks & Regards,
Waseem Ahmed
----- Forwarded by Waseem Ahmed2/India/IBM on 03/28/2008 10:55 AM -----
|[protected][protected]+[protected][protected]---|
|Waseem Ahmed2/India/IBM ? ? ?|03/10/2008 10:59 AM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
| ? ? ? ? ? ? ? ? ? ? ? ? ? ? | ? ? ? ? ? ?[protected]@airtelindia.com ? ? ? ? ? ?|
[REF:[protected]] |

Hi,

I still waiting for your confirmation on bill plan change?

Please provide the information.

Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
|Waseem Ahmed2/India/IBM ? ? ?|03/06/2008 12:07 PM ? ? ? ? ?| ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? To|
[REF:[protected]] |

Hi,

Yesterday at 6 PM I paid my Due bill i.e. 1041 and UNB 225. Now please
change my plan to as said below "Combat 199 Plan"

And please confirm.

Thanks & Regards,
Waseem Ahmed
|[protected][protected]+[protected][protected]---|
Ahmed2/India/[protected]@IBMIN |
Dear Mr. Ahmed,

Thank you for contacting Airtel.

You had requested us for bill plan change to Combat II 199 Plan for your
Airtel mobile number [protected].

As per process, we request you to kindly revert us after clearing the
outstanding and unbilled amount for us to assist better.

We would like to inform you that there is an outstanding amount of
Rs.1041.42/- for the invoiced date 18/02/08 and due date is 07/03/08.

Also, the current unbilled amount is Rs.107.80/-.

Alternatively, to know the outstanding amount kindly send a message as OT
to 121 (toll free) or dial *121*11(toll free) and to know the Unbilled
amount send a message as UNB to 121 (toll free) or dial *121*12# (toll
free).

For further assistance, email us at [protected]@airtelindia.com or message us on
121(Toll free).

We value your association with Airtel.

Regards,

Mahesh
Customer Support Service
Airtel


---- Original Message ----


Hi

My No. is [protected] and currently I am having "Value Plan 599" and I want
to change it to "199 Combat Plan".

I will be paying my dues today.

Please do the need ful and let me know.

Thanks & Regards,
Waseem Ahmed

Hi All,
My mobile number is - [protected].
I had called Customer Care on 6th March, 2008 to change my bill plan.But my request was not heeded & the Customer Care Executive informed me that the bill plan cannot be changed until next billing cycle.Then I had requested Airtel for the 'Hotline Plan' in which I had free service from my Cell Number to the new Sim card number I received in the plan.Without my prior notice the bill plan was changed on 11th March, 2008 & I have been wrongly charged for the calls I made to the new Sim card number.The amount which was charged for the calls made on this number is about Rs.1937.00 which should have been ideally free according to the "Hotline Plan".
I had been using Airtel Services since 2 years and had been paying the charges on time.Being an old customer, my request for compensation on the charges is not being granted.Inspite of calling the Customer Care Unit everyday regarding this matter, the Unit is not responding properly.Is this the kind of service Airtel gives to its Customer who has been paying bills regularly since 2 long years ?
I am ready to pay the bill for the other calls I made but I am just requesting compensation for the call charges to my new Sim Card number( got through new Hotline Plan).I dont want to change my number but I also wont pay the charges which are wrongly charged to me.
I hope my request will be considered and please reply me as soon as possible.Hope that you will take right steps within a small span of time and oblige me.

Thanks & Regards,
Vikas Shinde.

Dear Sir,

We are sending this mail to you from MAAC INFRA

We had booked Airtel broadband connection through one of your Territory Sales Manager Mr. Jitender Duggal by paying an advance amount of Rs. 5000/- vide cheque no. 000405 dated 08/01/2008. The receipt number given to us is 52805 dated 18/01/08 with SEF no. 794199.

Airtel has failed to provide us connection at that time and we have wasted our precious 45 days due to non availability of pair or line etc…Later on we could find another manager who could provide us the connection with less hassle. But so far the amount of Rs. 5000/- submitted as advance amount is still pending from Airtel to us.

Even after reminding Mr. Jitender Duggal almost 15 times and regular follow up our payment in last three months, we are yet to receive our deposited amount of Rs. 5000/-which is due from your end.

You are requested to kindly make the above payment at the earliest to avoid any further action from our end.

We shall look forward for your reply and action on this subject at the earliest.

Warm Regards,

Tarun

my broadband connection was shifted from one DP to another.
i was told that my connection will start as soon as it will be shifted ...its 3 days but there is no connectivity in my connection...
this is ridiculous ..i have suffered a lot due this problem ..now i am thinking to drop this coonection..
and i have faced a loss also by not having connectivity..this places a very bad impression on cunsumer ...and will also suggest people not to go for this connection...

Hi,
I am using an airtel no [protected], Which actually belongs to bombay but is currently used in akola city. We received our bill forfebruary, We contacted the local airtel gallery for payment of the bill, the bill being slightly higher than expected we enquired whether we were put up with roaming charges, THe airtel executive delayed our complaint for 2 long months and kept us waiting reasurring each time that the problem will be solved in further short span.
Same pattern continued and so our service was barred for non payement of bill.
We had to suffer inconvenience and losses as our service was barred al because of the delay made by the airtel employee.Further on payment of the bill after two months from other airtel other, The system is as yet not started, as the other gallery officer too has not updated our bill despite of it's payement 2 days ago .
What do we do now ?????????
The customer can provide us with no help at all ...as the officer has not updated our bill as yet !
WHAT DO WE DO /?????????????????

Eshani Sathe, Akola, Maharashtra.

I have sent a sms to 121 GPRS to activate the gprs service on mobile on 21/3/08 at 8.53.35 at 15.05.23 I sent a message to 121 MYVAS but grps was activated, at 16.49.46 I contact customer care exuection but gprs was activiated again tat of 4 hours give at 17.22.37 the service was activates on mobile. Then I spoke to one of the supervisor Seema about the quality of service and I told to deactivate the gprs. At the same time i sent a message to deactivate the gprs service.

Again on 22/3/08 I got a message that gprs is activated as per my request whereas I informed to deactivate the gprs service.

On 30/03/08 I called and informed that activiate gprs service on mobile but I got a message saying that net on phone is activates on my mobile, when I sent a message i also spoke to one of the customer care executive and I clearly told him to activate the gprs service on mobile. Then again I called and informed the customer executive to deactive all the service from my account whether it is gprs or net on phone, I dont want the service of airtel at all.

On 17/4/08 at 00.45.10 I sent a message to 121 to activate gprs on mobile, i got a receipt mentioning that service will be activiate in 4 hours. at 9.7.5 I called customer exuection he told that still gprs service is not activiated on my mobile, when i request him to transfer the call to the supervisor he said supervisor is bussy on another line and he will back after 0.5 hours and service will also be activiated in 0.5 hour.

Till 18/4/08 time 11.36.10 the service was not activated on my mobile I called customer care execution and spoke to Mr. Jadhav he also told me that the service will be activiate within 2 hours, I told him to transfer the call to the supervisor, he first declined when I shouted on him he transferred the call to Ms. Smita. She was so roude and she does not know how to talk with the customer, she does not have any right to sit at supervisory level if she dont know the meaning of customer care. After a huge argument I told her to give me the details of my bills about the gprs charges, we was telling me to check on the web site, I told her that I am requesting you to give me gprs service you are not giving me the service then how can I check my bell on net. I told to take request to provide me the detail report of all the charges leived on me because of gprs & net on phone and from when to when the charges applied.

She was not ready to leson to my request she was just repeting that you have to check on web or I have to pay Rs. 50/- for the same. After a huge argument she kept my phone on hold for more than 1 & 5 hour.

I would like to request you to check the case throughly and take the necessary action, because I dont thing that I am wrong at any point.

And also I would like to have all details that how many time I contacted 121 for assistance, what was the communication.

Irfan Shaikh

Sir

I am one of your subscriber having Ph. No.[protected] customer ID no 229034 in the name if Mohammed Imran. Isha Chemist Shri Nagar Main Indore. Having medical business of whole-sale retail. I am a subscriber of your company since 1997.
.
I would like to bring your kind attention my case:

I was having Plan 499/- in which local calls and Airtel Call within circle are free
Up to 4th January 08 the same plan was activated on my no. But the bill I received for the period 5-01-08 to 4-02-08 received with plan 150. I had never applied for plan change but the same was getting done from your end. Your organization has never bothered to inform me about the plan change. On enquiring at customer desk no one give me any satisfactory answer nor ready to tell how the plan gets changed.

For past 3 months I am trying to sort this problem but receiving no co-operation from your end. On top of that my number gets barred and after repeated follow up with your organization, no one taking pain to look into the matter. Inspite of looking into the problem your company and collection executives are giving me calls for collecting payment. I had made a complaint at your office many time but nor answer received. My last complaint number was 5671054 dated 14th April 08. This time also I get assurance but I know with my previous experience no one going to revert. Due to these action and barring of my number I had incurred loss of Rs. 250000/-, who is responsible for the losses and the mantel stress I am going through.

This is my last letter to you and if this time no one going to look into the problem and resolve my complaint then I have no option but to go to Consumer Forum. As you are committed to provide us best services first time and every time but in my view I am receiving worst services every time and getting mental harassment as a bonus.

You are requested to please reply at the earliest.
Thanking you

Mohammed Imran

Hi,
My old sim card was unable to swap in my new mobile nokia 6300 . So that I have changed my sim card with new one with same number [protected] because in air-tel office it was suggested . My old card is deactivated but new one is not activated till now though 3 days have been passed.

Regards,
kamlesh

THIS COMPANY IS ONE OF THE WORST COMPANIES THAT YOU COULD FIND IN THIS ENTIRE WORLD.
NOT JUST THE CUSTOMERS ARE AT THERE MERCY AFTER BUYING THERE PRODUCTS BUT ALSO THE PEOPLE WHO ACTUALLY SELL THERE PRODUCTS, N IM THE LIVING EXAMPLE OF THIS. THEY SAY THEY GIVE X AMOUNT AS CLAIM FOR N NO:OF ACTIVATIONS, BUT IM YET TO RECEIVE THE CLAIMS DISCUSSED FOR THE MONTH OF AUGUST2007 ONWARDS, THE SO CALLED ASMs ALWAYS HAVE ONE EXCUSE OR THE OTHER, NOW A NEW STORY HAS BEGUN THEY HAVE RSDs WHO ACCORDING TO THERE WILL N FANCIES GO ABOUT THE PROCESS OF ACTIVATING A CARD, ALOT TO SAY BUT I FEEL NO ONEs THERE TO ACTUALLY DO SOMETHING ABOUT IT. WAKE UP SURESH(SUPPOSE TO BE THE VP), WAKE UP VENKY(SUPPOSE TO BE THE STATE HEAD).OR ARE YOU ALSO A PART OF THIS DIRTY MALICIOUS AND FAULTY TRADE OF PROMISING ONE THING N LATER DENYING OR DOING SOME OTHER THING????? I NEED THE REPLIES OTHERWISE MY MAILS TO YOUR IDS WILL START FLOWING

dear sir/madam,

I am Raj Aggarwal. My mobile number is [protected]. i have a complaint about my plan. I have choose the plan of 9999 for 15 months which was finished in january 2008. I have not got any call/message that my plan was going to be finished and after January my new plan was going to be activated automatically of 499 and having a call of airtel to airtel as 40 P. I hav't choosen that plan then how can I be willingly able to pay my bill having 499 as monthly rent. Atleast i should be confirmed once that I want to activate my older plan or the newer plan. This is totally cheating with your older customer because now you are giving the plan of 125 Rs. and having a call of airtel to airtel as 10 P.

Now I only want that my new plan should be going to be activated as 125 Rs plan which having 10 P call from airtel to airtel and something should be done with my older bills from january to till now..

please confirm that what plan should be activated at my mobile now. please contact me as soon as possible at my mobile number because I don't check my mails regularly.

Thank you,

Raj Aggarwal

[protected]

I am baring mobile no.[protected] at mumbai & ratnagiri at maharashtra state but when i used at ratnagiri there are many problems occured that are the following:

1.Sometimes there is no network shown on my mobile but when i use this sim card in motorola handset their is full coverage but when it is in Nokia handset their is no network shown.
2.when i dial any number i cannot contact at first time there is minimum 10-15 times try after i will conntact with this number

I am in severe pain to inform that on 18/04/2007 at about 1818 hrs I have done an airtel successful e-recharge of Rs 111/- from New Delhi. The Transaction ID for that e-recharge was [protected]. But it is quite unfortunate that I received Rs Zero as call value against that e-recharge.

My mobile number is [protected] and I performed my e-recharge while on roaming(New Delhi). My home circle is Mumbai.

I have spoken a lot to ur customer care staff but all in vain. It is further informed that my complaint must be redressed within 24 hrs.

Regarding this problem I talked to customer care executives Mr. Dinesh(who even disconnected my call) and didnot show any intention to solve my query. I asked him to connect to the Branch Manager and then he disconnected the phone. I was making these calls from my Delhi number to Mumbai Customer and hence all these calls are STD and subsequently it should be refunded ( 30 mins @ Rs2 i.e. Rs 60 extra need to be refunded).

I am registering a complaint against faulty Airtel sales, customer service and billing.
Purchased a sim card from Airtel on 30th Oct 2007
Information given to me:

1) I was told that the simcard would be activated after I recieved a call from Airtel on my Vodafone no., since i have only one instrument.
2) I was never notified that the billing cycle could be for 2 days, 7 days or 10 days. Billing as explained to me was on a monthly basis.

On 8th November, I recieved a call from Airtel that I would be billed on 10th for 10 days of service provided. I was not even aware that my sim was activated, and to this day it is lying in its original packaging.

Action taken by me:
a) I called the sales person named Anuraj Guleria and told him about this billing. His exact words to me "Customer care kuch bhi kehta hai, you will not be billed." He was wrong. I was sent a bill.

b) I visited the Airtel gallery and informed them that this billing was unacceptable to me, and I wanted to cancel my card. I was told that I HAD to pay the bill for which I had recieved no service, since I was not even aware of it. They refused to cancel my card unless I paid that amount, some 76 rupees. I refused to pay it on principle that I had recieved no service against that 76 rupees.

c) I submitted a letter to my bank and cancelled the ECS.

d) From Nov to March, Whenever I got a call from Airtel, I asked them to discontinue the simcard, since I was not interested in the pathetic service. They continued to bill me for a card that I was not using.

e) I submitted a letter to the Airtel collection agent about this issue.

f) After recieving a lawyer's notice, I called the contact person and was told to cancel the card at the Airtel Gallery. I visited the Gallery once more and got the card cancelled. I was given a cancellation number and told that I don't have to pay anything. I offered to return the unused simcard, and they said it was not necessary.

The bill amount has now accrued to 780 odd rupees, which the Airtel lawyer today informs me must be paid since I have 'cheated' Airtel. You tell me who is cheating whom here?

Airtel has the worst service I have ever encountered. It has no regard for its customers, unless they are forking over money. I urge the authorities to help me and also suggest that people in Mumbai stop using Airtel Service, since it is so pathetic.
Truly Disappointed and Harassed,
Aparajita

Dear sir
my incoming calls from above mentioned mobile no's are blocked from last 8 days ie 12 Apr (without giving any intimation)
Reason (given by customer care) : to submit documents for reverification
Attempt 1: 14 Apr: Submited documents in airtel gallery
Response (of airtel gallery people): incoming would be started within 24 hr
Attempt 2: 16 Apr: 9 pm: called CC people
Reason (given by customer care): CC people told that they have received the documents and since there is technical problem in the system incoming services would be activated after few hrs.
Attempt 3: 17 Apr 10am: called CC
Reason (given by customer care): CC told that my complaint is not lodged, they will file a complaint and within 24 hrs mobile will be started.
Attempt4 : 18 Apr: 10 am called CC
Reason (given by customer care): incoming will be started definately within 1hr, pl. wait
Attempt 5: 18 Apr 12 noon called CC
Reason (given by customer care): complaint is still pending, we will look into it, i will refresh your complaint, you will again have to wait for 24 hrs
Is this a way of solving a complaint,
pl. start my incoming calls on above mentioned no's or else, i will take the matter to your head office and consumer forum



Prof. Prashant Aphale
MTech (Thermal & Fluid) IITB
Somaiya Engg. College,
Vidyavihar, Mumbai
India
Ph. No.(91) [protected]