-First of all, their customer service is a No.1 Junk!!
-I am terribly pissed off by the AirTel Services, especially the Customer Service department!!!
-If the postpaid customer service is Bull-, this is Pig !!
-I had a AirTel postpaid connection since 4 months and due to their erotic billing and hopeless service I was terribly irritated.
-None of them know any information when I call them on the discrepancies in my billing, including their Managers, rather Damagers!! - - -And the call center executives are terribly mis-leading with their half-baked knowledge. Even If I scream at them, they've been trained
to be buffalo-skinned and get strokes on their buttocks!
-Whenever you start reporting any problems to them seriuosly, they just disconnect the call because you are not going to talk to the same 'bum' again, right.
-But, anything related to the payment like collection, payment due date, payment follow-up calls works excellent.
Fed up of their non-sense and stupid billing, I switched to Airtel Prepaid. This is another big Gutter!!!
- Switching took 8 days
- Recharging failed repeatedly and it took 2 days to get activated.
- Finally, recharged my prepaid with 498 plan with a talk time of Rs.300
- 2 days after the recharge, all my outgoing calls are barred. My balance them was Rs.297
- It has become my usual practice to call them thrice a day and scream at them to activate my outgoing calls. Most of the time, they disconnect the call.
- Finally, I managed to file 2 complaints and the estimated resolution was 6 days later.
- Luckily, it got activated on the 5th day.
- 6th day was the resolution day - I got an sms that my service complaint has been resolved.
- Just after the SMS, all my outgoing calls were barred again. My balance was Rs.284.60
Looks like, the service guy switched my connection from 'working' state to 'non-working' state. Bacause, they are buffalos right - they just reverse the connection!
- Now, my outgoing calls are barred and I've already spoken to 17 buffalos. Still not resolved.
Aug 14, 2020
Complaint marked as Resolved
Airtel Prepaid — bad behaviour frm a customer care employee
i am a defence person and i came to pune for some medical check up.. my unit is in karnataka..i lost my mobile in pune last sunday...i had wrote an FIR and went to airtel head office to block my sim two days back...frm there a lady sitting on cutomer care deck -her name is AJITHA CHIVATE- made me stand infront of her desk for 15 minutesfor nothing since she was messaging her friend in her cell fone.. she chewing bublegum in her mouth havnt shown any manners towards.not even telling me to take a seat ...i wonder is this way i responsible person on duty behave to a customer who r already frustated of losing his mobile??? i wud like to tell airtel staff that they shud check up the family status of the people whom they choose for cutomer care..since a girl from a good family can never behave like this, even to a stranger...(my token no on that day was 33-mobile no-[protected]which is not working now)