[Resolved] Airtel Prepaid — Outgoing and Incoming Barred while on Roaming

rajeev srivastava

from Noida, Uttar Pradesh

Address:

Lucknow, Uttar Pradesh

I have been using Airtel prepaid connection([protected]) for quite some time now. Currently, I am in Gurgaon(NCR) on a trip and I intend to stay there for another month. Today, to my utter disbelief, I realised that my outgoing and incoming calls were barred.A call to airtel support (UP east) revealed that it was done by Airtel because I didn't submit some verification document. Now How am I supposed to know that I had to submit the documents.I didn't get any sms or calls on my mobile for the same.
The guy on the line (who was not even able to speak proper hindi) suggested me to come to lucknow and submit the documents. As you would Imagine this is not possible for me at this moment, so I request Airtel to kindly activate my mobile connection else I will escalate this further with Nodal authorities.
This is clearly a case of customer harassment.I am willing to submit all the documents once I am back in Lucknow.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

nandini

from Delhi, Delhi

Airtel Prepaid Connection — incoming/outgoing barred

I have another number-[protected], and its been 10 days now, my calls i.e. incoming and outgoing got barrred. I have been calling you guys for the last 8 days, no representative comes online. what hell are you guys doing?

Do you wanna help or not??
plzzzzzzzzzzzzzzz humble request, help me out.

Complainant5232935

from Mumbai, Maharashtra

Airtel Prepaid — out going barred in roaming

i vam having airtel prepaid connection #[protected] frm sangli (maharashtra).i have been in roaming frm last month.my outgoin calls not working inspite of having adequate balance and validity in my account.incoming calls and messages still working.

goldy walia

from Ludhiana, Punjab

hello how r u..?

vikul vij

from Chandigarh, Chandigarh

Airtel — outgoing stops in roaming

my outgoing stops as soon as i enter roaming.my cell no. is [protected].please get it started as soon as possible.

amit goel

from Pune, Maharashtra

Airtel — Outgoing barred at roaming

Worst is what is Airtel.............believe me and i hav reason to say the same

~ using airtel ([protected]) from last 3 years
~ Automatically outgoin stops during roaming
~ Customer care people are not able to provide solution, only forwarding my msgs to their supervisers and they wasted my time with non sense excuses.
~ Not intrested to tell me why the service get stopped

DJ_BOY

from Ajmer, Rajasthan

plz give my num. call detail this month my num.is [protected]

ptan

from Jaipur, Rajasthan

your service very poor, low & bad. your customer care centre operator behaviour i don't like.

rajeev srivastava

from Noida, Uttar Pradesh

Hi Rakesh,

Any further updates ??