Airtel Complaints & Reviews

I called the number [protected] on 13th Sep '2010 and booked my order for a MEGA PLAN with a parent and one child connection. I was put through a payment gateway and I made a payment of Rs 3380 from my HSBC credit card. The order was confirmed by the executive and a transaction Id was provided to me which is : 10790047. He confirmed that payment of Rs 3380 has ben debited and also confimed that the connection will be installed at my home address within 72 hours. It is 22nd Sep today and as of date I have not heard back from Airtel. Its been 9 days today and there is no revert. I have fanatically been calling Airtel DTH customer care center and I am just being transferred between executives without any satisfactory response. I have contacted their nodal office as well but there is no revert. All they have to say is that we have marked an email and soon you will get a revert. After 20 repeated calls within the last week , they provided me with a compalint number which is : 3899532. I kept following up on this complaint number through their email id but there was is response at all. After taking the money and repeated complaints no body has even bothered to give a call back and look into the matter.

Dear Sir,

We bought your AIRTEL Digital TV set top box and entire antenna and accompanying equipments on 29th of September last year from M/s SHAH and Co., Chromepet outfit, Chennai. A fortnight ago, the set top box failed to function. After our repeated attempts and follow up of complaints registered with your toll free number, your representative or employee came in to see only today, that even, did not replace at all. They are quite arrogant and refused to reply properly to our enquiries. At last they tried to fix a very old, dilapidated and not in good condition, smaller box, which is incorrect. They mis handled the new one also, which we purchased.

When the warranty is on, how can they replace with a oldest, dirty looking, smaller outdated version, was our repeated question, which was confronted with a very rude and discourteous reply from those service personnel. They told us to contact their team lead one Mr. Senthil by Mobile No.[protected]. His reply was much more arrogant, asking me to do whatever I can.

This is not the way a genuine customer can be slapped with, for all the trust and confidence with which we have gone in for your DTH Digital TV.

Request please look into this immediately as any more drag will only entail lapse of time to warranty. Kindly arrange to replace the set top box with a new one, which only you are to do with a moral conscience.

Thanking you,

Sincerely,

R.Soundara rajan,

CUSTOMER ID: [protected]; COMPLAINT No. 3902343; Mobile:[protected].

THIS IS NOT A COMPLAIN BUT NEEDS HELP. I RECENTLY PURCHASED AIRTEL DTH HD VERSION SINCE I WAS HAVE A SAMSUNG LCD MONITOR (SYNCMASTER 2233sw) WHICH SUPPORTS FULL HD (1920X1080). MY MONITOR RUNS FULL HD WITH DVI CABLES OF COMPUTER GRAPHICS CARD.

I CONNECTED THE AIRTEL DTH HD WITH A HDMI -> DVI CABLE TO SAMSUNG MONITOR (AIRTEL PROVIDED HDMI TO HDMI).

PROBLEM IS THAT THE PICTURES COME FOR 15-20 SECS WITH RESOLUTION 1920X1079 SENT BY DTH, AND SINCE IT IS NOT MATCHING 1920X1080, THE SCREENS GETS BLANKS AND SCREEN SAVER POPS OUT SHOWING OPTIMISE RESOLUTION NOT AVAILABLE. TO GET BACK I HAVE TO SWITCH ON OFF THE LCD AND THEN THE SAME PROBLEM AFTER 15-20 SECS. I HAVE TRIED ALL POSSIBLE SETTINGS OF LCD AND DTH BUT ALL IN VAIN.

IF ANYBODY FACED THE SAME PROBLEM THEN HOW TO RESOLVE IT. ELSE MY BUYING DTH HD WAS LOSS. CALL ME AT [protected]

i am Facing Problem regarding the security and other refunds for the last one year. The Problem is I had disconnected Airtel Telephone No.[protected]which is STD Coin Collection Box) on July 2009 and deposited the instrument in the local airtel contace center. After That i have submitted request for refund of security deposit and instrument cost and the total being 1700 i.e 500+1200 deposited by me in the first six months bills in the local contact center. Every time i have visited the contact center they told me that your request is in process wait for some time and this process take more than one year. After that they told me to Issue a new telephone connection and the refund amount shall be transfered to that number and for the last four months i am using the airtel landline number[protected] but no refunds amount is
transferred to that account number till date. This shows that the Local Airtel Contact Center i.e PNS TELECOM AMBEDKAR CHOWK KARNAL makes Fool of me as
well as by fraudlent activities by telling a lie, because Either the amount shall not be transferred to my another airtel number nor the amount is refunded by them till the
date because it takes more than one year.Mr.Gagan is the person dealing with me for the last one year regarding this complaint,many times i have visited there for the resolution but they told me that i have forwarded this complaint to airtel . Several times i have lodged the complaint in the customer care but no positive response is received from them.Following are the Request Number for the complaint which i had filed in the airtel customer care:
35852308 dated 1.8.10 NO RESPONSE
37047408 dated 30.8.10 NO RESPONSE
37530382 dated 12.9.10 NO RESPONSE

HOPE FOR POSITIVE RESPONSE FROM YOUR SIDE

REGARDS

SACHIN MAKKAR
251,IBRAHIM MANDI
KARNAL
[protected]

I am getting every 2 hours one SMS informing me "This number is using your mobile! From [protected] for the past two months. I have complained to the service provider on 19 Aug 2010. The service request no. is 33631416. They said they will get back to me on 31 Aug 2010. They did get back to me only to say that this no. belongs to the other service provider & they have informed them. By saying that Airtel people have washed off their hands.
In this cintest I would request Airtel to take up the matter with the concerned service provider.
My name; Sateesh K Nayak. My mobile No. [protected]

Airtel sent to me a code for free gift, when i checked the details they want Rs 150 as courier charges..the watch and the googles they seem to offer is not worth Rs 100....If they announce as free everything should be free this is not fair......Corier charges should be borne by the sender.....Nowadays they charge for the free number 121 if we talk to the customer care executive.....These are restrictive practices...TRAI should object to all these activities of aIRTEL COMPANY....aLSO in foreign countries they charge less for broadband width....Airtel increased or doubled and announced as free but shelved all the schenmes Rs699 and Rs599 and forced us to change over to 799 scheme for 512kbps How this can be fair practice?
Al;so keeping the same equipment and adding a few incurring less cost they charge the customers heavily...
Sometimes in the prepaid accounts they go on deductind money without our knowledge.How to trust these private piracy? TRAi shopuld intervene and not be silent spectator.

Dear Sir,

I have filled a written request of removal of Airtel/Indus Tower site id 557 installation on my premises personally to the official of Indus Towers Gurgaon office 40 days a go, I have cleared
my intention of paying up the amount as per contract cancellation, BUT the officials
at Indus towers/bharti televenture keep me at distance and wont entertain me as
they they cant find a new location for the tower so there will be delays at their
will and wish.
I request somebody to let them know that I have had enough of their corporate attitude and wish to pay up the agreed amount for cancellation of the contract and immediately remove the tower installation..............

Regards,

Owner, Site ID 557
Rohini, Delhi.

Dear sir,

I am regularly receiving atleast 40-50 messages from TA-vimalstk , TA xxx , TD xxx.
Kindly arrange to stop these messages.

i am very frusted and irreted this type of sms

this is 5 time fillup the compliant for your side but not responce or no action for the same.

Please do the needfull .

MY Mobile No.
[protected]

Nilesh Pawar

Sir/Madam, My name is Aditya and my no. is [protected], I was changed my caller tune on 15.09.2010 but still my caller tune is same which I was set 1st and in my cell your customer care executive cut Rs. 15 to set of caller tune charge... many times I called your customer care no. and he/she said your caller tune problem will be solve after few times.

But still I face same problem in my cell...if within a day you solve my problem so its better otherwise I will complain against you in consumer court.

I am getting 25 to 35 sms per day
they all are about stock tips........

LIke MM-ARATHI,TD-TECFUNDA,LM-1000SW,AG-55200.....etc

This sms low my Battry......and it's very funny...i can't get any way to stop this sms

so please please please ................stop this sms........!!! as soon as possible.......!!

My mobile no is [protected]

I have a land line of Airtel- [protected] which I have been wanting to surrender. I have shifted my residence in Delhi about 11 months ago & had asked the helpline then (Oct 2009) to disconnect my connection, but Airtel has done nothing on that . Whenever I call them, I am told that some executive will get in touch with me soon & get the disconnection & surrender of telephone done. This has happened on numerous occasions in the past 11 months, but nothing is actually happening on ground. Can Airtel be please be told to do the needful.My contact cell No is [protected].

dear conrned,

in response to my earlier complaint on 19/09/2010 i am very happy that my complaint is given attention and is resolved to day. at the same time i am sorry to say that to day i have recieved another sms on my mobile no [protected] that i have subscribed for i have used "bollysubcription" and rs 10/- was deducted from my balance. the same was not used by me. i am astonished to receive such an sms. please look into the matter and arrange to reverse the entry. also see that such unauthorised entries does not take place.

regards

kota siva kamalakar
6/74, parishram park, gorwa, baroda-390016

hi..
this is regarding my bill of airtel mobile no. [protected]

i am very sorry to say that i am facing this problem since four months.. but after so many complaints
and 100 visits to your airtel showroom, my problem has not been solved..this is in regard of my bill, thare are
two F and F are in my ac.. one is [protected] and 2nd is [protected]..
but i am not getting discount of mobile no. [protected] . in last three bills.. for the month of may and june it was
done manually on my requests.. but again in this bill waiver was not done and moreover
earlier discount(given in july bill) is also added to the bill for the month of august..totalling of the bill is also not correct..
despite so many calls and complaints..your executives daily assure me to solve my problem, but all in veins..
now your people are saying that amt of 3400 is due against me which is not due.. bcoz this amt pertains
to above said f and f no.. and this should be waive off..i am not going to pay this amt bcoz if waiver
is not posted that is not my fault.. you can easily check my july bill...

[protected] AIR TEL PREPAID CONNECTION
EVERY DAY THEY DEDUCE RS 1 WITHOU ANY DIALING.
MESSAGE SAYS " LAST CALL CHARGED RS 1" WHERE AS WE HAVE NOT DIALED ANY NO.
PLEASE ASK THEM TO REMIT ALL THE THE MONEY
WE HAVE NEVER REQUESTED FOR ANY ADDITIONAL SERVICES, PLEASE ASK THEM TO DIS-CONTINUE, IF NAY SERVICE ACTIVATED

i have got sms from td, ta ,group.

i am very frusted ...

please stop the sms from TA ,TD site

my mobile number is [protected]

Sir/Madam
My name is Suresh Kanaparthy. I am having Airtel Mobile connection since 9 year(Approx.) in Andhra Pradesh State.
My Airte Mobile No. is [protected] .I have started this no. as postpaid for 4 years and then converted it to prepaid lifetime plan. Resently since last few months this Mobile No.not in use . From last few days my mobile no.-[protected] is not working(Neither I can make call nor receive).
I asked Airtel's Customer Care, Airtel's Customer Care Relationship Center- Ameerpet Airtel Headoffice, Nodal Officer . But answer given to me by above all Responsiable Parsons (for Airtel Customer Care) mismatches with each other's answer.
I talked with Airtel'sCustomer Care Relation Ship Center Head on dated 10/09/2010, he told me that you have lost your Mobile No.-[protected] and it will come in market on date 21/07/2010.
So, now I don't know what to do? Why Airtel's employee can't give a proper and unity answer that because of which reason My Mobile No.-[protected] is deactivated?
Then I Talked to the Nodal Officer on dated 10/09/2010, then informed me your Mobile No.- [protected] is in Open Market, then i asked to reactivate it, they informed we will forwarrd a request,after one weak follow up on 17/09/2010 I came to know that My number was taken by other person.

How it is possible in very-very sort time?

I need my no. as I used it for almost 9 years.

Please help me..

sir,

i am mrudula sawant and my mobile numbers are [protected],[protected] and [protected]. i am using your service from last 5 years and more. from your previous record you can find that i am not interested in any of your extra services which are being now and then activated to my above numbers without any prior request or notification. i just want you to deactivate right now the bollyspice service runing on [protected] and [protected] which is not yet been deactivated even after request. Also return the money unnecessarily debitted on my accounts for the above service.

I wish none of such services will be hence forth activated on my cell numbers. i would also like to make a point that i hardly receive your " atut network" at my residential area. i have to walk couple of miles searching for the network. so may i know how i shall be making a call or send messages for the extra services as conformly answered by your customer care executives. Also there is no kid at my place to activate the service as per the other option given by the executive.

if you are going to continue to fetch money from me in such a way then i am seldom left with other option than switching over to other network services. Your reply will be awaited for next three days.

I have been using Airtel prepaid connection([protected]) for quite some time now. Currently, I am in Gurgaon(NCR) on a trip and I intend to stay there for another month. Today, to my utter disbelief, I realised that my outgoing and incoming calls were barred.A call to airtel support (UP east) revealed that it was done by Airtel because I didn't submit some verification document. Now How am I supposed to know that I had to submit the documents.I didn't get any sms or calls on my mobile for the same.
The guy on the line (who was not even able to speak proper hindi) suggested me to come to lucknow and submit the documents. As you would Imagine this is not possible for me at this moment, so I request Airtel to kindly activate my mobile connection else I will escalate this further with Nodal authorities.
This is clearly a case of customer harassment.I am willing to submit all the documents once I am back in Lucknow.

airtel broadband is cheating people with false promises.i have not recieved the numero uno sunglass as of now!!
the internet service is also pathetic!

i had loosed my mobile with number [protected] (vineet kumar )
and makes a call to airtel relationship center that my mobile is stolen so baar the serveces of that number .

the services barred but after half an hour number services activated. without my confirmation also it is dame thing that the number is still in the name of me .
it is sed by someone else i so not know .


now if there is any misuse will be done then who will be responsible for that the airtel costumer care officer . or airtel india ltd .