Airtel Complaints & Reviews

I dont know if there would be any activity on this complaint but i am still raising my concern here because i am frustrated with the PATHETIC Service Provided by AIRTEL.
LAST MONTH I STARTED HAVING A PROBLEM WHERE IN THERE IS ABSOLUTELY NO AIRTEL SIGNAL IN MY ROOM WHICH IS IN THE GROUNDFLOOR OF MY APARTMENT, NOT ONLY THAT WE DONT HAVE ANY SIGNAL IN MY APARTMENT. I CALLED UP AIRTEL AND LODGED A COMPLAINT ON 18TH SEPT 2010 (COMPLAINT N0:[protected] AND WAS INFORMED THAT IT WILL BE FIXED BY 28-SEPT-2010 BUT TODAY ITS 5-OCT-2010 AND FORGET FIXING THE PROBLEM NO ONE IN FROM AIRTEL HAS EVEN BOTHERED TO CALLED ME TO CHECK MY PROBLEM. FOR LAST 15 DAYS THERE HAS BEEN ABSOLUTELY NOTHING DONE BY AIRTEL AND MY MOBILE PHONE HAS BECOME LIKE A LANDLINE AND I HAVE TO PLACE MY PHONE IN MY BALCONY TO RECEIVE SOME SIGNAL (1-2 STICKS MAX).
I THINK AIRTEL HAS TOO MANY CUSTOMER BASE AND HENCE DONT BOTHER ABOUT 15-12 USERS IN MY APARTMENT AND MYSELF ALTOUGH I HAVE BEEN USING THIS SAME NUMBER SINCE MAY 2006.

ITS TIME TO GO FOR A DIFF VENDOR.

sir,
i had booked one airtel broadband connections. Airtel authority promises to give the assured gift of reebok watch. but until now i never received the gift from airtel company.

My request Number for installation of BroadBand is 135938 which was registered on 02/10/2010. . The following instances could really mar their customer relations:

1. Without having called for one of Airtel salesperson Mr. Rahul Tek visited our premises with false claims that he would get us Wifi router for free, he will get the installation within a span of one day, your engineers are working till 11 in the evening so on and so forth.

2. On the above promises, the application was submitted on 26/09/2010, the application number being 237860. Since that day we have been behind them to get the installation done. We have to follow up with Mr. Prasad Juvekar, Sr. Sales Officer, Mumbai and Mr.Suresh Tek, Territory Sales Manager, Mumbai with no reply from their side except for saying that the installation will be done tomorrow where tomorrow never comes.

3. Even with the Customer Care, regarding the complaint which was registered on 02/09/2010 where I was said that the installation will be done maximum by 5:30 pm on 04/10/2010. The time was again rescheduled to next 48 hrs, which I came to know after giving a call at the customer care after the promised time elapsed and I did not receive any call. Further to my astonishment the time was rescheduled without giving me any prior intimation of the same.

4. I received the contact number of Airtel's Nodal Officer Mr. Sanjay Bhutani, who does not receive the call after having called thrice.

Regards,
CA. Madhu Sajnani
Mobile : [protected]

Hi,

Last Friday[protected] one agent named Arun ( his airtel mobile no - [protected]) came to my house (Krisnappa garden, C V Raman Nagar , Bangalore - 93) and said about Airtel borad band connection. I applied for a new connection with application number TBLR[protected] and paid 5k as advance for 5 months subscription for plan Browser 899 plan. He said technician and he will come and give connection by saturday . I was waiting for them . Now also they are coming . Did not get ! It was a big cheating with me. Now his mobile is switched off. I call airtel customer care. They said no such application is registered and no such person is their agent . Airtel took it as complaint But i dont think i am going to get back my money or connection . I am cheated.One strange thing is that why Airtel is not taking any action against such fraud. Please help me to get my money back and catch these fraud people with the help of airtel network and police.

Ananta Kumar Das
[protected]

HAD PURCHASED AN AIRTEL PREPAID PHONE CONNECTION WITH NO. [protected] IN JULY 2010. I GOT THE CONNECTION ACTIVATED AND VERIFICATION WAS DONE BY AIRTEL THROUGH PHONE. THE CONNECTION WAS WORKING FINE AND IN SEPTEMBER 2010, I WAS NOT USING THIS NO. FOR AROUND 20 DAYS WITH CREDIT BALANCE OF RS.200 (APPROX) STILL IN THE NO., THEY PERMANENTLY DISCONNECTED THE PHONE CONNECTION.

WHEN I CHECKED OUT WITH THE CUSTOMER CARE, THE CALL WAS DROPPED EVERY NOW AND THEN, WHEN I MANAGED TO SPEAK TO A CUSTOMER SERVICE ASSISTANT , I GOT THE REPLY THAT THE NO. HAS BEEN RECYCLED AND WHEN I ASKED THE REASON THEY PUT ME ON HOLD AND THEN THEY DISCONNECT THE CALL. THIS HAPPENED QUITE FEW TIMES.

TODAY I SPOKE WITH ANOTHER AGENT AND SHE ELEVATED THE CALL TO HER SUERVISOR WHO TOLD ME THE SAME STORY AND TOLD ME SHE IS HELPLESS AND THE NUMBER HAS BEEN RECYCLED AND IT IS NOT POSSIBLE TO GIVE ME THE NO OR THE MONEY IN THAT NO BACK.

PLEASE ADVICE ME WHAT TO DO...

Hi

This is to bring it to your notice that I am not happy with the service and the way i was treated.

I had subscribed to Airtel postpaid connection on the 21 Sep by paying a deposit of 500 to your representative. I had submitted photo copy of my voter ID and a Photo.
NAME - David
MOBILE - [protected].

My connection was activated on 21st Sep. I had a representative called Govind called me from ([protected]) on 23rd as i was not at home he told that he will revisit on Saturday. Govind came to my house on Saturday 25th Sep and i meet him in my house.Govind asked me few question like rented or own house. Govind asked me where are you working, i replied that i was working with Firstsource Solution limited. Now i am joining DELL from 4th OCT.Later govind asked me to show the ID card. I told that i don't have as i have submitted it back to the company. Later Govind asked me 200 rupees as bribe i denied to it. Then he told that everything is fine, Govind told that you may receive a call from air tel confirm that i visited.Later Govind has manipulated my details. My connection was blocked on 29 and when i called Airtel customer care, I was informed that i was working with First India Corporation and my address did not match. I told that it was wrong i never worked with First India Corporation. First I spoke to (floor Manager) Umesh, who was not at all helpful. Did not wanted to listen to what i wanted to say. Was very rude, Just told we will not activate the line.Later passed the call on to Jonhcy (Floor Manager) Just repeated what Umesh was telling, Umesh was standing right next to her i could hear him saying at background tell can't activate. Johncy Hangup the call on me. Called back again and spoke to Floor Manager Pavitra. Who was not sure what was happening as there was no clear notes on my account. Asked Pavitra to call the representative who verified and double check she denied, and not ready to listen was only repeating contact Airtel Outlet. I was treated with very poor customer service and she hung up on me as well. I called back again and spoke to Floor Manager called BalaMurgan who was very helpful and listen to me and said he will initiate a re-verification. He called Govind but his phone was switched OFF, Later he spoke to Prakash (Sales Representative) from whom i took this connection. He confirmed that what are the documents i had submitted. Balamurgan asked me to re-submit the documents and i did submitted it to Prakash again. Later I was told that he will get back to me within 48 hours with call reference number[protected]. Today i called customer care with the reference number i reached Pavitra Floor Manager again who was not helpful previously. Was very rude told that will not activate this line or will not re verify. This line is cancelled. I don't wanted to tell anything more. I wanted the call to be transferred to someone else. I really did not feel comfortable speaking to her. Later i was transferred I was on hold for 12 min before Another Floor manger Chithra answered. it was very poor service all together. Later chithra told that will not be able to activate as my previous collage told. I asked her to explain what had happened. She told your address verification is failed. That is when i realised that they still don't know what i was telling them. By now i was on the phone for 45 min. And i explained her everything again. She was dead silent did not know what to reply. Then went on saying i cant do anyting for you. Contact the representative who came for verification or go to Airtel Outlet. I told Chitra that as you will not activate the line, please call the representative to whom i payed the deposit and tell that he should refund as the line is been cancelled because of the verification. She replied i can't and she disconnected the call. I never ever expected this from a floor Manager. I was not at all happy that they were not ready to do anything for me as i was ready for re-verification. They were always using a term 'procedure' for everything and never sounded that they understood me and wanted to help me. Saddest part is i have spent over 4 hours speaking to Customer care. (Floor manager) i was asked to call the representative when i called them i was given a different number and asked to call their manager. Only one thing i can understand from this experience that they all play a blame game rather than checking how to help the customers.

Now I don't know what to do. I do have Airtel Land line and broadband connection. Thinking I have to move to another provider by cancelling everything. As i never came across a person who can really help me to get this connection back.

I request you to look into this and take necessary action and ensure this is not repeated henceforth to any customer. It is disgraceful to receive this kind of service from a company like Airtel. As i always believed Airtel was the best. But now I think I was wrong.


Regards,

David.

I have requested for New broadband connection 10 days back and there is not even a single call from them. No proper communication. Customer care people themselves do not know what process has to be followed and they give falsy information. Customer care people mislead us and service is ver poor. Till now they have not installed Broad band connection. No communication at all. Worst Service.
Receipt No: HY280425
Ticket no: 18623345


mail id : [protected]@gmail.com
Sagar
Mob: [protected]

I recharged my AIRTEL prepaid mobile([protected]) with Rs. 500 on 1st september 2010 and got a talktime of Rs. 453.31 .

On 3rd September I registered my Airtel mobile no on www.facebook.com(on my computer). www.facebook.com sent me a SMS which had a link to 0.facebook.com to "ACCESS WITHOUT ANY DATA CHARGES" !!!

Let me make it clear that no other website has been accessed from my mobile except 0.facebook.com and that too by AIRTEL LIVE!

But within one week 10 Rs. were deducted from my account(and I HAD hardly made any calls or sms during this week !). This amount was added back to my balance on calling Airtel Customer Care.
I had called up Airtel thrice and one of them said access is free by mobile office and another said it is free by airtel live and added back the amount !...AIRTEL executives got me totally confused !

I did make one call lasting almost 10 min and a few SMS amd my balance was now around 440 Rs.
But on 15th or 16th sep(i don't remember exactly) Rs. 17 were again deducted for data usage and my balance became Rs. 423.
Then on 19th september the unimaginable happened !
My balance suddenly dropped to Rs. 340 i.e. a deduction of Rs. 83 !!!! (between 10-11 pm on 19th sep.)

The Airtel 198 complaint helpline executive assured me that my complaint will be resolved by 23rd sep. But nothing happened. I again lodged a complaint and this time I was given the date 30th sep. But the amount has NOT BEEN REFUNDED as yet. In the last 10-15 days I've called up Airtel Customer Care, 198 Helpline as well as the Airtel GPRS helpline 12118 almost 12-13 times. But they have been telling me that they don't know about any such mobile site called 0.facebbok.com and that data usage is 30p/20kb for all sites accessed from Airtel Live !

I'm HIGHLY DISSATISFIED with the unprofessional behavior on part of AIRTEL executives.
I request concerned AIRTEL authority to kindly look into my complaint and

SHANTANU SHARMA
Mob No - [protected]
E-mail - [protected]@gmail.com

Not so respected Sir (From now),
i am using your service approximately 5 years.
I have been charge Rs 20 dated 2/10/10 at 11:30PM (Got details from your 121) without consent.
For Tadka live, This is second time of tadka live.
I had warned your executive regarding Not to activate this one in future.
My no is [protected]

Did i sent you a sms or made a call to start the service?
...

MY AIRTEL LANDLINE CONNECTION [protected] IS NOT WORKING SINCE AUGUST 27, 2010 FOR WHICH A COMPLAINT WAS REGISTERED WITH AIRTEL ON AUGUST 28, COMPLAINT NUMBER 36978850, HOWEVER AIRTEL CLOSED THIS COMPLAINT WITHOUT RESOLVING ON SEPT 13. ON ASKING WHY MY COMPLAINT WAS CLOSED WITHOUT RESOLVING THE CS REP OPENED A NEW COMPLAINT NUMBER 37574906 AND RUDELY REFUSED TO REOPEN THE PREVIOUS ONE.

THAT WAS ON SEPT 13, AND TODAY IS OCTOBER 1, HOWEVER THE PHONE IS STILL NOT WORKING NEITHER I HAVE RECIEVED ANY WRITTEN INFORMATION OR ANYTHING FROM AIRTEL ON THIS.

I TRIED TO CONTACT SOME PEOPLE IN CORPORATE OFFICE HOWEVER THEY HAVE ALSO BEEN MAKING FALSE PROMISES.

AIRTEL HAS SERIOUSLY VOILATED "TRAI’s Telecom Consumers Protection and Redressal of Grievances Regulations 2007".

I DONT THINK I WANT TO BEG ANYMORE FOR GETTING MY PHONE FIXED, AS AIRTEL'S CUSTOMER SERVICE IS PATHETIC.

TO MAKE IT WORST AIRTEL BILLED ME, EVEN FOR THE PERIOD WHEN THE PHONE WASN'T WORKING.

HATS OFF TO AIRTEL AND ITS STAFF FOR MAKING NEW RECORDS IN POOR CUSTOMER SERVICE.

My name is Kamal Nehria. I am retailer of Airtel prepaid service Kamala Communication ([protected]). i have a small shop in the village called Bhagsu Nag. I am using services of airtel from last 6 years.
I am giving my best services to my customers, but recently i got a messege from No.[protected] on 1October. contents of this messege are ( Dear retailer u have gifted a transfer balance of rs. 3333.00 on your E-top account Now you can made recharge ) After that i got a call from this No. and the person calling from this No. assured me and told me that he is an employee of Airtel Communication Head Office in Shimla and suugested me how to send money on this No. [protected]. The time i got this messege i had balance Rs.8735 on my Lapu sim ( [protected]) after following his direction i have send money on following nos. [protected],[protected]. After sending money on these nos. my balance remains Rs. 274.i wait for two days and dint get any balance in my account, I lost Rs. 8461 this loss of money is alot for me To make all this money i have lost so many Nights and days.I contact with my distributor Mr. Akshay Bhardwaj No. [protected], after that i contact with my territory manager Mr. mukesh Dhiman No. [protected], after that i contact with my Area Manager Mr. Rajeev No. [protected]. After consulting with them my problem i dint got any response, they also ignore me even they smile on my face and dint pick my phone,
Please find out who is creating all these problems i also would like to request you to close these No. [protected],[protected]. so in the future they should not create any problem to other Retailers in the Country. I want you to find out the solution of my problem. this damage is creating mental and physical harm to me. i am totally in depression. i hope you will find out proper action against these people.
Thanks. Kamal Nehria Ph. [protected].

Hi AIRTEL,
From Past two days and also a couple of month back. I have been receiving vulgar SMSes from an unknown number.
I suspect some people to be responsible but not sure of it. I am afraid he can do it from another number even if i block this present number.
Please provide a solution for this.
I am ready to file for a legal action on the number.
Thanks

AIRTEL has been broadcasting messages like" want Beach beauties too hot to " who handle", "who is hot namitha or nayanthara" and similar nonsense mails. Sending such messages unsolicited is objectionable and I have complaint to them several times. The standard reply is, (i) the messages are not from AIRTEL and (ii) if you don't want disable service messages in your hand set. The messages floods your phone, unsolicited. If you request for do not disturb service the time they require is 45 days, which is outrageous. If things go unchecked, days are not far to receive even porno messages and clip. As I have AIRTEL connection I have experience only with them and I am not sure about the other service providers. Kindly look in to the matter and do the necessary.
With regards and lots of hopes and expectations
Rajagopal V

Dear Sir/Madam,
My Airtel customer id [protected] which i took this month on call from AIRTEL IVR. As we use more than 10 mobile/landline service of airtel they offered us a new Digital DTH service for annual subsciption ultra pack with free intallation.

But on installation and activation i found out they have activated mega pack. i have being following up with the airtel officers since last 20 days and they have not replied back to me.

Know they want me to pay extra amount for ultra pack. I have paid the for ultra pack on request of the booking officer of the airtel on Airtel IVR number 12148. Mr. Rohan who had compared the two scheme and said they are offering this on a special scheme of valuable customer of airtel.

I have requested for refund or upgrade of my ultra pack with addition loss of 1 month subscription.

Please help how i can teach a lesson to the company and so that this dont become their regular practice.

Thanks & Regards,
Ashutosh Agarwal

Despite repeated complaints, speaking to the call center supervisors, and even
after activation of BIS 399 on the above mentioned cell number (on 1st October-
after 1 week of calling the helpline and spending over Rs.200 on those calls) I
am still not able to access blackberry services on my cell.

Everytime I make a call to the helpline, I get an assurance that the services
will be activated within sometime, or a maximum of 24 hours, which never
happens.

This time, I was given the number of a nodal officer of Rajasthan, which is
also a helpline number (only available for 4-5 hrs a day from monday to friday)
and not a direct number.

At the latest, I am being told that the device pin and imei are registered elsewhere, but even after telling them that I have not used bb service from any other number, nothing is happening. I was just using the service on my postpaid number, which I got converted to a prepaid number.

Today I am very happy that today I came out of Airtel Digital TV services. I have been using DTH services from Airtel as ID:[protected], Chennai since one year and I raised service request almost 20 times but not even single time the service person got back to me and not resolved my problems.

I requested for relocation of the service and they have taken request with Req.ID and confidantly telling that service will provide so and so time. i was very happy to listen that...time has passed and no response from anyone. when called customer care and check for the status of the request... unbelievably my request has been closed successfully. (I personally dissambled the kit and moved to new location).

For reconnection, I raised request once again and keep on calling so called customer care but no use...no response....but funniest thing is all my request are being closed successfully without attending problem. At last i took help from TATA SKY service person (Shame on Airtel Digital).

Very recently, Suddenly my signal has gone....raised request and with in half hour request has been closed with out attending. I walked into T Nagar airtel centre and found digital TV person and told the problem.....unbelivable answer " Sir, got head office, we are not responsible for your problem" I asked where is head office? Answer was " I think in Mumbai" They suggested me to goto Mumbai from chennai for small problem.

Ultimately I decided to stop using Airtel service and immidiatly raised request to disconnection and refund outstanding balance.....!!!

I got local cable service in 30 minutes and enjoying alot.

Friends, I strongly suggest all of you please dont consider Airtel as they are cheaters and loot money like anything and worst than worst service in the world.

They dont have any responsibility and no escallation procedure.

I feel shame to be a Airtel Digital TV customer since one year.... now i am in relief. Thanks GOD.

Hai I am Mervin. I am using airtel kanchipuram card. I registered in do not disturb registery 3 months back.My reference no for registeration is S[protected]. I am still recieving unwanted sexual messages such as sexy babes to download from Airtel 55435 quite often and this hurts me a lot. my airtel no is [protected].
Please stop those messages.Please take necessary action.



For contacts:
mervin.[protected]@gmail.com

complaint no.[protected], plz find the above mentioned complaint number, my mobile no. [protected], from my mobile unsuspectedly reducing the account balance, by calling the customer care they are said that i have used internet from my mobile my mobile model is Nokia1100, there is no browsing option to brows net from my mobile, plz ensure to send me my account balance back. plz

please do the needful...

I have been with Airtel since 2000 when i got my first mobile phone.I have always paid all bills on time.This is regarding my postpaid connection no. [protected] belonging to Pathankot.It was taken in sep 2008 and was in use till Jun 2010 when i had to move to Delhi urgently.I could not pay the bill of Rs 2000 and neither i could file an application to get the sim cancelled.
Now ,most of my relatives and friends have already got a call for the nonpayment of this meager amount and the have been threatened that hey would be dragged to the court of law if this amount is not paid.
I want to know that for such a small amount ,How can they harass my Father,my wife and several other friends of mine when my average monthly bill that i have been paying used to be close to Rs 2000.
I am not going to pay this bill untill the reps of the company call up the same numbers and apologise to them on causing mental discomfort .
The last call i got was of Neha from Chandigarh centre.
An early action will be highly appreciated.
My mob no is [protected]

Dear Sir/madam,

I am customer of Airtel, Gujarat. My number is [protected].

I am not started AON service on my number, But that service is forcefully started by airtel. I want to stop these service on my phone and refund my amount in my account.

I want to activate Rs.98 plan for GPRS service.


I talked with customer executives two three times, but not getting positive respond.br...