Airtel Complaints & Reviews

Sir, I have been using airtel for nearly four years and my number is [protected]. but in recent days the customer care and service is not good. Last july month i recharged with special booster pack for Rs.195. And it valid for four months upto to Nov 4th. But on Oct 3rd my sms amount in the pack has been bared. When asked to customer care they told your pack has been fully utilized by you so the count is zero in your sms amount. Then on Oct 7th when checking my sms balance the same old sms amount has been activated. When asked to customer care they told that the mistake of airtel side that they didnt extend the sms amount for the promo month.. and sms amount detected for the four days ll be added to sms amount but not in main account. For the three days the sms amount is detected from my main account. Following are the compliant numbers on oct 7: [protected], [protected] and 93. Pls help me to credit my detected sms balance in my main account. Regards Sivanarendhar.S

My AIRTEL PREPAID SIM CARD is rejected from LAST ONE DAY .
Handset shows SIM CARD REJECTED .
My mobile no.:[protected]
No. on my SIM CARD:[protected]
State:tamilnadu
Country:INDIA.

Dear sir,
I AM CUSTOMER OF AIRTEL DISH SERVICE AND I HAVE A PROBLEM OF NO SERVICE DUE TO BAD SIGNAL. I HAVE LODGE COMP.[protected] DATED 28 AUG. AND 10 DAYS ON 8 SEP. I RECEIVED SERVICE. ON 24 SEP. I FACEED THE SAME PROB., I LODGED COMP.(3940021 DATED 24 SEP. AND3995227 DATED 28 SEP.) WHICH ATTENDED BY SERVICE ENG. ON 4 OCT.
I REQUESTED TO ADJUST PAYMENT OF NO SERVICE PERIOD ON 5 OCT.BUT NO RESPONCE TILL NOW.
JIGYASA PARASHAR.
CUST. I D [protected]

We are facing coverage problem for Airtel mobile Phone in my area .This area very much within city limts and i have logged complaint with Airtel 20 days back with complaint number 33944098.But even after so many follow ups,no resolution given bu Airtel.I called customer care several time but no luck on resolution.I think as per TRAI regulation all mobile provider should provide coverage across india.

My Address is. Flat No 207, I J Acacia
17/3 Basavanapura, Mount View layout
Near SEA College K . R . Puram
Bangalore -49

I had a problem a week back which had never happend before. I sent an sms to one person without choosing multiple sending options but the same sms went to 3 different people to whom i have never sent any smses before. When i contacted the handest company they said it was the problem from the service provider's end. I was told that if the sim is more than 3-4 years old then it would be advisable to get a duplicate sim.
I went to the Kammanahalli Circle Airtel Office, Bangalore, and told them about my problem on 5th Oct 2010 and the airtel employee (sorry, i dont know anybody's name) who is in charge of the bill payment counter said that i would be charged 25/- and an id proof to get a duplicate sim.I know of my friend who has got a free duplicate sim from her service provider and was under the impression that this is supposed to be free too. Today afternoon when i went there with an id proof to get the duplicate sim i was asked a few questions and after i filled in the form the guy at the pre paid counter says it is 50/-. I told him that the guy at the bill payment counter told me that it was only 25/- just a cpl of days back in 2 days time it has increased to 50 so if i come after 2 more days it would be 75 ?
And when i told him that there were service providers giving duplicate sim for free he had the cheek to talk back to a customer. He tells me "If some one else is givng it for free then go and get the sim from there".
I am shocked at the way your employees at Airtel talks back to a customer so rudely. When there are so many options available these days with better plans from so many service providers why should i stick on with a company that does not know how to treat their customers with respect?
I have been in the customer support profession myself and know how to handle unhappy customers. I am terribly upset with the way i was spoken to. Then the man from the bill payment tells the man at the pre paid counter to take 25 from me and send me away like he was doing me some favour. I have not got any bill for this. I fail to understand if something is really charged and the price is 50 then how did they agree to give it to me for 25? Then why did he say it was 25 when i went there 2 days back? My mobile number is [protected].
I hope some action would be taken about my complaint and will look forward to hear from you very soon on this.

Regards,
Dissatisfied customer.

Dear Sirs,
Let me introduce myself as one of the Airtel customers. My name is S. Srinivas, resident of Hyderabad. I am a gazetted government employee of state government of Andhra Pradesh. It is to submit that I have pre-paid mobile connection from Airtel Mobile service provider with mobile contact number [protected].
From about 2-3 months, I am frequently getting display message as "Welcome to mCheck on Airtel. Get Spl.offers.pay bills, recharge&transfer money from your mobile. Click OK to register(free)". When ever, I select "NO" option, signal to my mobile is being cut by the AIRTEL service provider.
The above action is getting repeated very often, i.e. for about more than 10 times in an hour, which is very irritating. When ever I am on phone conversation with officers, friends, relatives etc. this action is hurting as the those who are in conversation with me are getting irritated which leads to misunderstand that, I cut the conversation in the middle.
I request the authorities to please issue necessary instructions to the AIRTEL service provider not to repeat the said action to my mobile number [protected].
With regards,

S. Srinivas
Mobile No: [protected]
email: [protected]@gmail.com

I have been using Airtel broadband service for past 4 years. Recently I was facing some problem with the connection. It was diagnosed by Airtel guy that there is a problem in modem (beetal 220 bx) provided by Airtel. So the modem was replaced with some another old modem. Now the modem is totally dead i.e. not at all working. When complaint about the same, shocked to hear that, policy has been changed by Airtel all of a sudden and that they will not replace faulty modem if you are a year old customer. I am totally confused, when I took the connection there was no such policy, how can Airtel apply some weird policy in between without even informing your customer. If they have told me about such policy before I would probably have not opted for their service.
This is not at all accepted to me.

Dear Sir / Madam,

I am using Airtel Prepaid connection for my cell phone from the past 5-6 years. At the time of taking he connection i had submitted all the documents. Yesturday i had got a message asking me to submit the documents ID Proof and Address Proof with a passport size photocopy and fill a new prepaid application. I called the customer care and the executive informed me to submit the documents to the nearest Airtel office. And later in the evening my outgoing calls were disconnected without any intimation. When I tried to call, it directly went to the recorded voice with brefing to submit the documents and asked me to press 1 to confirm that I submit the documents within 3 days. After pressing 1 the voice told that the outgoing calls will be resumed within one and half hour. But it was resumed sometime in the early hours.

As per his instructions I had gone to the 3rd Block Airtel office to submit the documents today, 7th October 2010. After standing in a queue for nearly 20 minutes, the lady addressed herself has Sowmya took the application with the attached documents. I had give my PAN Card as my Identity Proof and Electricity Bill for Address Proof. She refused to take the Electricity bill as Address Proof as the Bill was in my Father’s name. I told that I don’t have any address proof in my name, but in my PAN Card My father’s name is also indicated. She refused to take the form.

I told her that I should speak to the Manager or any one Incharg, she showed finger to the lady sitting next to her who was handling the postpaid customers. She also told the same thing as she was sitting next to her.

Later I called the customer care No.[protected] and spoke to one Mr.Sheriff and told that I need to load a complaint and what is the procedure. He asked me what was the problem and I briefed him the above. He told he will connect to the supervisor, I asked the name of the supervisor, but he told that he will speak to me. After waiting for 12 minutes the line got disconnected.

They are intimating that the Karnataka Government has made a rule to collect the documents once again, when asked for the notification, they didn’t had answer for it.

I am using this cell No. for the past 5-6 year and now I cannot change it as my No. are circulated to my Friends and our Company’s customer.

Please let me know how to proceed further.

Thanking you,

RadhaKrishna.


RadhaKrishna,
#320, 4th ‘A’ Main, 4th ‘T’ Block,
Jayanagar, Bangalore – 560 041
Cell No.[protected].

I, Pinkai Mandal contact No -[protected], had booked the airtel Dish TV connection through internate and paid the amount with a return confermation from airtel on Sunday Night. As per as I remember, Mr Lalit who's contact no is [protected] was the contact person for Airtel side.

I had received from Airtel of so many calls for the installation of the same and fixed the time but ultimaly, no body had attend the call.

Request you please do take an immediate action by today itself at around 7.30 pm.

Regards
Pinaki

Dear sir/madam,

I am airtel customer purchased blackberry phone 8900 to took advantages of blackberry phone. I had sent activation sms like BB1, PMP 8900 , about 100 time in two month time..Then I talked to blackberry customer care No [protected] ,your representative assure me that they will activate my services on priority level, I had talkrd to them 7 time on 1 s october, 3 october , 4 october, 5, october , 6 october ,7 october and today also.Every time they assure me to resolve my problem in 24 hours.I didnt understany d what to do, I am feeling cheted to purchase Airtel locked blackbeery phone. Please resolve my problem to continue to faith in company like you.



Ram Babu Goyal,Murarka Company,
Inside Thandi Piyoo,Tripoliya Bajar, JAIPUR (RAJ) INDIA
Ph.+[protected]
Fax +[protected]
cell [protected],[protected]

Sir,

From Yesterday night (After 10.00PM) onwards my wife is receiving some Prank call from a unique Number "+[protected]". Lots of missed calls and if we tried to attend the call no body is replying.

If we tried to call the number its says "You are not allowed to call this number from this mobile". If i tried to call from my mobile it says the number is currently not in use.

The same problem happen today morning. Please take some action so this won't happen again. If you just block the number also it will do.

If you need more details provide me with a number i can call and confirm.

Thank you

Maniraj

Sir,
I am serving in indian air force station gwalior.My no: - [protected].I have submitted the document twice in your airtel office yet the number has been not transferred to Mr. S.S.Shukla. Secondly, we talk to the customer executive about unneccsary dedution my money from my main account.They say that you have being charged value added services from airtel. Last month we recharged my phone Rs340. in which Rs.99 has been deducted from main account acoording to customer care they said you have download Java Game,but no game has been sent to my phone.In September Rs.50 has deducted. We are not satisty with the conversion to your customer care executive.Further this continues we have think to take other company's services. Also ,we will take this issue to the consumer court.

I am using Airtel Prepaid services with mobile number [protected].

My outgoing calls have been blocked stating I havent submitted documents despite doing it. I even called up CUstomer care service and informed about the same. The reposne is that my documents are proper and I wouldnot be facing the issue again. I even mailed the comaplint details to AIRTEL and got the same repsonse.

Now after repeatedly informing AIRTEL customer care my outgoing calls are blocked and I am not even able to contact CUSTOMER CARE now.

I have a list of request numbers with me.

Please do the required actions as my phone number recieves many important business calls.

Hi,

This has been worst customer service that one can ever imagin. I have an Airtel DTH connection from Noida. Recently, shifted to Chennai, a new request was raised for relocation with Request Reference number 4006266 (as provided by customer care). It has been more than 10 days since the request was raised and as if it was not enough, one fine day I received a message on my mobile saying your issue has been resolved and if it is unresoved, please call [protected]. I tried calling this number which continuously comes switched off.
Today, I thought of calling the customer care again, the cusotmer care executives take my details and ask me to hold and after some time, phone gets disconnected. This happened to me four number of times!!!
The last time, I had the conversation with Airtel customer care executive, I have recored it on my phone suspecting they would make false promises. I can provide that any number of time.
If by any chance you are planning to take a new DTH connection think twice before going for Airtel. After all this I am planning for a new DTH connection, I would definitely not take Airtel, pathetic people!!!

AIRTEL banned "bulk SMS" and MMS around 22-23 SEP as per Govt. of India instructions.
The ban was removed on 04 OCT - however the MMS services still remain unavailable - when sending one gets a "Message sending Failed" and the details show "Invalid Originator Details" as the reason. (NOKIA X6-00 16 GB handset).

Details of the ban (and removal) can be viewed online:
http://economictimes.indiatimes.com/news/politics/nation/Ban-on-bulk-SMS-till-Ay...⇄

http://economictimes.indiatimes.com/news/politics/nation/Centre-not-to-renew-ban...⇄

AIRTEL "Complaint Helpline" (198) was contacted on 06 OCT 22:42 hours.
An extremely disappointing experience, synopsis of which is below:

- Agent SURESH pro-actively suggests "handset settings" to be at fault - only after insistance that the handset is a new NOKIA X6, 2 weeks old, that he carries on

- Call transferred to Team Leader without any request from my side (an attempt to reduce the call handling time)

- Team leader LAKSMI did not offer any help - attempts to confuse one with the statements that "only SMS was banned"

- Team Leader offers a complaint - disconnects the call in a hurry without any resolution OR issuing any complaint number

Quite obvious that AIRTEL agents lack the following:

TRAINING (and hence unable to troubleshoot),
INDUSTRY AWARNESS (and hence insist only bulk sms has been banned) and are in a hurry to close the call (seen both with the transfer to Supervisor & call disconnection thereafter without any complaint being raised as no SMS receieved with the complaint number).

Hi,
I am having airtel postpaid mobile no. [protected]..
I am travelling to bhigwan (Pune) on roaming...
There was good network two days ago, from 5th Oct'10 morning all of sudden my network lost.
I tried to change some settings in my Nokia E 63 phone but all went in vain..
I am totally cut off from rest of the world which is badly hampering my business as well personal relations..everybody else with Airtel connection is having good connectivity...
I am in state of shock, can a network like Airtel have such problem
Kindly help..

Rajeev Kumar
[protected]

Sir,

I have activated the Blackberry Service under Rs.299 plan on 15.08.10 under Rs.299 plan and I have reactivated under 399 plan on 25.08.10. All the Blackberry services worked fine till 29.08.10. All the Blackberry services are deactivated on 30.08.10 from your server team without informing me and without any reason!.

I have contacted the Blackberry customer care more that 30 time and finally I one senior customer care leader named Mr. Gaurav has committed to solve the issue before 10.09.10. But nothing happened.

Without solving my problem and having debited Rs.299+399 and being in Deactivated mode of BB sevices, I got one sms from Airtel state that again I have debited Rs.399 on 25.09.10. But, the services not activated after that also.

I went to Pondicherry Aitel Customer care office on 25.09.10 and explained my problem with Mr. Vairavel and I have got the interaction Id no[protected] by contacting the customer care from there. But even that also, my problem remains same.

Totally I have debited 1097 (299+399+399) and I did not used your services. So, I need the full refund immediately.


My no = [protected], PIN = 22614634, IMEI = 351968.04.245872.2, TARIEF = PREPAID. MODEL : BB 9700

Expecting the proper action & reply.


T. RAVIDEV

#21, Kamaraj Salai | Pondicherry | 605011 | India |[protected]/2223782 | [protected] | [protected]

Dear Sir / Madam,
I'm a prepaid customer of your airtel service.My sim services have been stopped by your people.And i have also been contacting the customer care and they seem to careless about it.They are askin the verification documents which i have submitted it for the second time.Today(6 oct) i contacted your personnel who transferred the call to the supervisor who told me that my mobile number has been cancelled and i have to pay a 100 RS for obtaining a new connection and also submitting the documents.And supervisor also told me that my present account in airtel number cannot be transferred.This service of yours is very regretted and is utterly ridiculous of your people to do this to me.kindly see that my number is reactivated or i'm given a new number free of cost or i wish to withdraw airtel sim service and return my money invested or present in my account.This kind of act has been faced by me already 2 times within the two months i got my number.DO the needful or i will have to approach other authorities regardin your regretful service

Respected Sir & all other viewers I like to inform you that I am suffered by Airtel Mobile prepaid connection night talk plan. My mobile no [protected] i am using 1paisa/sec tariff rate. As well as i am also using night tariff which is A2A 1.00/- PER 20 Minutes. But somany time i faced a poblem that when i talk that time i found the tariff is not working & i loss my lot money. I made the call to our customer care but they told me i am not able to use this tariff because of my 1paisa/sec tariff. But they return my money & next day i am able to use that 1.00 Rupee/20 minutes tariff. My question is How its possible? But they don't have any answer and then they cut the call & block my mobile number for 2 days , so i can't make call to the customer care.
What they want from me? I am not going to leave that number because of my contacts. And why should i leave that ? 5th Oct 2010 at 23:35 hrs i made a call to airtel and i talk approx 54 Minutes . I lost 32.6 Rupess
But as per tariff it must be 3.00 rupess because that a 1Rupee/20 minutes tariff. I made a call to the customer care & they told me the same thing . After that they transfer the call to the Supervisor and the seen my last few days call details & agree with me. But not yet they returns my money.

My question is :

1. Is they don't have any responsibility?
2. Is that the way of earning money more? Just calculate per day is they reduct 1 rupee from 100000
users balance then they earn 1,00,000 Lacs Rupess but no body have time to fight for 1.00 Rupee.
That's why they think people are fool?
3. Every time they says 100% error free system they use, but when you ask some thing about problem
& if they found thats there fault they reply you that server busy thats why they not able to see your
details. Is Airtel can prove they are having a error free system? I am ready to face them.

We are living in Independent country. This is India. They need to know that its not a JUNGLE. Indian's please come and fight for this.

Respected Sir/Madam,

I purchased the Airtel Broadband connection around 2 and half months ago. But due to their own Mistake they refuse to provide me the connection after receiving payment of 1500 Rs. and doing wiring at my home as they told me that they arranged a connection for me by some illegal way but the tag got some technical problem.

Now at the Airtel Broadband Office in Sahibabad (Rajendra Nagar)(Delhi/NCR) Mr.Vishvend(TSM), Mr. Kalra (TSM) Mr. Sachin Saxena(TSM)..etc. communicated to me about my cheque refund. These people just transfer my call to each other, but no one is providing me the Solution.

Initially they told me that my cheque will come within 15 days, but even after 2.5 months, my cheque has not come.

Please do some needful about my cheque refund, since these people in Airtel Office now not giving me the solution and they are just transferring my call to each other.

Regards,
Saurabh Malpani,
D-4/5,
RadheShyam Park,
Rajendra Nagar,
Sahibabad, Ghaziabad (Delhi /NCR),

Mo.: [protected]

Airtel Form No: 2346701

Airtel Office Address: Sector-5, Rajendra Nagar, Sahibabad, Ghaziabad(NCR)