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Airtel Complaints & Reviews

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A
abhipcc
from Mumbai, Maharashtra
Oct 14, 2010
Resolved
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Address: Thane, Maharashtra

i have received "Legal Notice under section 403,405,406 read with section 420 of the IPC" from Bharati Airtel.

I received bill from airtel for postpaid card no.[protected] which i have not taken. it seems that someone else has used this card by fraud and bill is issued in my name.

i therefore not made any payment for this bill. i have posted several complaint against bharati aitel on this site, even in police.

finally i went to court and discussed the matter with concerned person of bharati airtel before judge. and judge told bharati airtel to look into the matter again.

after that i have been receiving calls and sms from the company regarding payment for that card number.

i am really frustrated by their calls. now i received above mentioned notice from them demanding payment & also cost of notice rs.500 is to be borne by me.


their advocate has given following contact numbers.

Mr. Virendra Singh [protected]
Mr. Ninad Hirlekar [protected]

i request you to take action and free me from this harrassment.

i can be contacted on [protected]
my email id [protected]@rediffmail.com
Aug 13, 2020
Complaint marked as Resolved 

SIM — harrassment

i am rajat minhas resident of shaheed bhagat singh colony,jalandhar. my reliance phone no. is [protected]. I have activated daily decrement service of rs 14. but after somedays i wanted to deactivate the service. therefore i called the customer care of reliance for about 10 times. everytime they said the service have been deactivated but it has not. so i want to lodge a complaint against reliance communications.
Hi Rajat,

After several attempts to contact you we found that your number is not reachable. Please provide an alternate contact number or respond as soon as possible so that we can resolve your issue.

Regards,
Reliance Mobile Online Support Team

Your feedback is important to us. Keep Posting!

BHARATI AIRTEL — Deactivation of card without notice

I had been using a card ([protected]) since the last 3-4 years. The last recharge done on this card was in the month of Feb 2011 and this was a life time validity card. To my surprise this card was deacivated in the month of April without my consent. As I have worked in that industry for a period of 4 years I know that they cannot issue any card pre 90 days of deactivation.

Request you kindly help me in getting this card to me as I have given this number to many of my clients.
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    R
    rush2arc
    from Pune, Maharashtra
    Oct 14, 2010
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    Address: Bangalore, Karnataka

    My digital TV ID is [protected].
    On 11/10/10, I called the customer care and requested for a relocation service. Uninstallation at my Bangalore home was arranged on 13th 5.30 PM to Kolkata.
    No one turned up on 13th october. I called the customer care and they gave me the technician number ([protected]). I also requeted for a complaint number (4132686 is the number they gave) and again said that my goods would be loaded this weekend so please get it done tomorrow. Interestingly I called the technician and he was unaware of any such request on his name.
    On 14th Oct at around 11.30 AM, a guy called Kiran (cell number [protected]) called and I asked him to come at 5.30 PM. At 5 PM I called him, he said I am coming within a few minutes. I again called at 5.30 PM, he again said I am coming with a few minutes. I called him again and explained that I have many works pending, please make it fast or tell me your plan. He again said that he is coming within 2 or 3 minutes. I again called at 6.30 PM (it started raining at around 6.30 PM), he said its raining and he would come once the rain stops. I explained my situation and asked him to confirm if he is coming or not. If he is coming to come within 7.15 PM. He agreed to it. Again at 7.30 PM I called, he had not started and did not even informed me. This time I called the customer care only to be asked some stupid uestion, like when to come to kolkata or is your address correct. Dharmendra (customer care executive connected me to their supervisor Dharmendra). I explain the total situation to him and asked him to get back to me within 15 minutes.
    Now its 9.28 PM and I am jotting down this only to explain the poor service provided by one Indian big house.
    Customer care for Airtel DTH needs to improve and my experience is pathetic.
    Aug 13, 2020
    Complaint marked as Resolved 
    Hello,
    Account #: [protected]
    On September 15th I have given a request for relocation from my old address to new address in Ambattur. My complaint numbers are 4092542, 4091585, 4111247. Ever Since I have raised a request I have lost my peace of mind. I have never seen such an inefficient company in my life. There could be small setbacks but as an entity Airtel should rectify, but the way things are Airtel service is hopeless. After more than Thirty days of speaking to all your customer care people, I have huge list of names, I could not get my service back.
    Tell me how many days does it take Airtel to shift DTH dish from one location to another location after having paid all dues and charges and placing a request?
    I am waiting for more than 30 days now. I am spending atleast two hours chasing you people to get this done. I wonder why Airtel has got such pathetic customer service. I was mislead stating Airtel has got the best of services, it is no more. I have had the worst of experiences with Airtel I regret having taken your service. I will not recommend your service to anyone in my friends circle. I have already started campaign against Airtel in the blogs.
    What would you do if your Engineer makes you come to the location and makes you wait at the location where the dish antenna have to be removed and then turns his phone off and never gets back to you. It is really frustrating, if he was not in a position to attend me, he could have asked me to come on some other day. This is sadistic approach, already you have taken 20 days to respond to my request over and above you make me run pillar to post to avail your service. I can give you the number of the person who has done this to me. His name is Subramanian and his number is [protected]. I am only writing all this with a hope to see if there is atleast one sole who does justice to his work in Airtel. From top to bottom I guess all Airtel officials are worst than government employees.
    I have spoken to one Jaya from your customer care, she gave me all false hopes that she will get it sorted with in a day but she has done nothing. Then I spoke to Prakash his phone number is [protected], I recommend he should be sacked immediately, this bloke told me he will see to it it is done within 24 hours if it is not done I can contact Rajath Jain. I told him he is giving me this promise just like what Jaya or Mary did because he very knows that I cannot get him back on line. But he promised to get back to me, this happened on 23/10/10, I have recorded everything I am going to take on everyone of them by filing a suit in consumer court. This morning when I called him this lady Jaya answered the call. If she was a responsible person she would have told me that Prakash is not available but she told me there is nobody by name Prakash and this is not Airtel Office. I checked the number once again and called back but she alerted herself and did not answer my call. I called from a different number she was caught she said she is Jaya and Prakash is on leave. I asked why was she doing this cowardly act. She apologized and again gave me false promises that she will check it up. I tell you, Airtel has employed a bunch o[censored]seless people. They have no accountability because the complaint of the customer does not reach the top officials. I wonder if there is anyone responsible in Airtel. I am not going to leave this, I want my service back or my money back. Airtel cannot loot the customers like this. If it has plans to loot me, I will leave no stone unturned to see that I get justice.
    Arul K. Krishnamoorthy
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      Prabhjot.kaur
      from Mumbai, Maharashtra
      Oct 14, 2010
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      Address: Pune, Maharashtra

      Hi
      I have recharged my Airtel Number:[protected] on 12th oct,2010 at 10-15pm for Unlimited SMS pack for Rs.67. After recharge i have got a message for recharge confirmation. But the message poack did not get activated. i have filed complaint 2 times in customer care where they have provided me reference number CSMSP[protected]. they assured me that the service will get activated by 14th oct's Morning or by 2 pm . but till now i have not got the message pack & my money is still getting deducted. Please Look into the matter.
      Aug 13, 2020
      Complaint marked as Resolved 
      Sir
      My sim card no [protected] in mathura purchase on 12th November 2012 at shavatri communication but my sim not activate till date. So please activate this number. I'm many problems facing.
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        V
        vivek64
        Oct 14, 2010
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        Address: Bangalore, Karnataka

        Hi my name is Vivek Verma and I used to hold one Airtel broadband connection (Ph #[protected] and Acc. #[protected] till April 2010, on 14th April 2010 I registered a request for transfer of my broadband connection to my new address (request no. 132265) and was told that some one will get in touch with me and issue will be solved in 3 days of time (to be noted I shifted my place on 15th of April 2010). After waiting for 3-4 days I called up again and customer care told me there is no update and assured me some one will call back regarding the same. One gentle man called me up and asked where connection needs to be transferred and again assured it will be done in 3 days time. After one week time when nothing happened I called up customer care and launched a complaint (no.[protected] on 23rd of April 2010 for which I received a call and was told that we are trying to get the things fixed since there is a problem in the connection box (he used some technical for that I guess DP distribution point) and will resolve it and inform me back.
        Again after no news from them I launched another complaint on 29th April 2010 (no.[protected] and wrote a stinker email to all the nodal centre of Karnataka after which I received the reply that in your area digging is not allowed so we cannot provide you the connection and I asked them to cancel the connection.
        After two months I received a call from Airtel call centre asking the balance to be paid (I don’t remember the amount), I asked them get me the details how bill is pending since I have alredy clear all the bills. She never reverted but again next month as her regular follow up she called me and I asked the same thing but again no replies.
        Today I got a call from some Rajveer Singh stating that there is a case filed against my name and need to contact Sadhna Kaushik for the same. This lady is not picking up the call, I don’t know that for what the case is filed, then via the forum I came to know that she is a Airtel legal council.
        I am using Airtel services from more than 5 years and hold one postpaid connection, Airtel DTH connection also is this the way to torture your customers. I am seriously dis appointed with the proceedings, kindly clearify the issue asap.
        I have already cleared the bill till the time i requested for transfer of connection and if your process is going to take 2 months for a connection which is supposedly 3 days why should I pay for the period which is delayed by you. Over that you guys also hold security money of Rs 1000 that you have taken from me and there is no update on the same as well.

        Regards

        Vivek Verma
        [protected]
        Aug 13, 2020
        Complaint marked as Resolved 
        I have also gone through a similar kind of psychological harassment... I had an airtel broad connection from last 3-4 years.
        I was having a problem in the services of this connection. there was no connectivity on that connection after four months. I have lodged the complaint so many times but of no use.Nobody bothers even in their head office and thier local office as well as their customer care center. Airtel really sucks man. Then I have stopped the payment of their bill and suddenly they woke up and said that u pay the bill and your connection will start working in 24 hours. now again its almost 23 days and nobody has bothered to come over and find the fault. I am paying the charges from last four months without using the connection.

        I RECOMMEND YOU TO JUST GET RID OFF THIS AIRTEL AND GET A BETTER CONNECTION FROM SOME OTHER SERVICE PROVIDER.

        BELIEVE ME THIS IS THE ONLY SOLUTION BECAUSE ABSS ["AIRTEL BROADBAND SUCKING SERVICE"] IS NEVER GOING TO LISTEN.

        Name : Shekhar Singh
        I am fed up of the hoopla created by Airtel about their network connectivity. Its very ironic when Airtel talks about its wide spread network, and they are not able to provide network coverage even in the heart of a the city.

        I started using Airtel two years back with a belief that they have good network coverage, but to my surprise the reality was altogether different.

        Since past two years I have been facing network problem at my home, against which i have raised numerous complaints with Airtel. Till date I have not received any response from their side. I also registered a complaint about the same with their nodal agency but these guys are least bothered about it.

        AIRTEL SUCKS...

        If Airtel guys cannot answer such small queries, I believe they should rethink about what they are propagating.

        SUMAN SAURAV
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          A
          amitajha
          from Delhi, Delhi
          Oct 14, 2010
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          Address: South Delhi, Delhi

          Hi,

          This is Amita Jha. I am using Airtel prepaid connection [protected] since from Oct'07 issued with the name of my brother Mr. Manoj Kumar.
          On 12th Oct'10, all of the sudden, i came to know that my number is not working and all the outgoings calls were getting transferred to Airtel Verification Cell. I spoke to the concern dept and came to know that my Airtel prepaid number was bared due to ID verifications issues.
          The whole details were take verbally and I was told that the number will be activated within an hour and it happened the same.

          But again on 13th Oct'10 evening, my Airtel prepaid number was bared.
          I called up to customer care again, but it was of no use as no one was there till midnight to attend the call and the call was put on hold for 15 or more minutes for several times.

          Today i.e. 14th Oct'10, since from morning 9, am trying to contact on 198 but the call is still unanswered.
          And my Airtel prepaid number is still bared.

          Plz help.....

          Amita Jha
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            S
            Sukesh.Sharma
            from Delhi, Delhi
            Oct 13, 2010
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            Address: Bangalore, Karnataka

            Sub:- AirTel –Unethical practices
            My daughter purchased a Sim Card from Banglore. The dealer charged Rs 2000 on the pretext of LifeTime validity but refused to give features of this scheme. I tried to contact Air Tel relationship center at Secunderabad, Andhra Pradesh. They informed me that they do not know anything regarding Karnatka scheme. They also refused to give the customer relation nos of Karnatka but instead advised me to contact 121.
            This is strange that AP relationship center neither have the Karnatka details nor have customer nos of Karnatka.
            Previously I tried to scan the Air Tel website which is totally silent on this scheme neither it has the customer relationship numbers. Therefore this site is totally useless.
            I tried to contact 121 at 19.00 hrs on 13-10-10 from my number [protected] which gave me number of Karnatka as [protected]. I immediately contacted on this number which turned out to be totally mechanically automated and did not connect to a Service executive. I again contacted 121 which replied that since I am speaking from Corporate no therefore no information is coming. Is it sin to have a corporate no that even basic information is being hide under mystery and why Air Tel can not be terminated to a Service Executive for more personal service rather than fully automated service which is totally impersonal.
            Is it the same service which is being echoed at print/Visual media. Airtel Claims are totally hollow.
            Aug 13, 2020
            Complaint marked as Resolved 
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              K
              khaliq ahmed
              from Pune, Maharashtra
              Oct 13, 2010
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              Address: Uttar Pradesh

              Dear Sir/Madam,


              I have transactions id's of previous complaint i.e on issue of reversal and the wrong recharges transactions id's is as follows,
              [[protected](2222) TxID[protected]],[[protected](555) TxID[protected]] & [[protected](120) TxID [protected]].
              so please solve my problem as soon as possible
              Aug 13, 2020
              Complaint marked as Resolved 
              Dear Sir/Madam,


              I have a complaint about Airtel prepaid mobile telecommunication that i have done three wrong recharges on other states numbers which is as Rs 2222 on [protected], Rs 555 on [protected] and 120 on [protected] number at 7:00 p:m on 13 October 2010 with my Lapu number([protected]), and i want reversal of the following transactions bt our retailer helpline not help me on the task of reversal but i want reversal on my lapu number which is same as above because i always trust on Airtel services.

              so please take my complaint seriously and solve it as soon as possible.


              Yours faithfully
              Faizankhan
              Standard Time Centre
              Bulandshahr(U.P)52
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                V
                venkat1950
                from Shimla, Himachal Pradesh
                Oct 13, 2010
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                Address: Bangalore, Karnataka

                Dear Sir,

                On 9-Oct-2010 I went to Air-tel Office in Jayanagar 3rd block and told
                them that I want a transfer from post paid to pre-paid on the same
                mobile number i.e [protected]. They told me to clear all outstanding as
                on that day. I enquired from their telephone what is my total
                outstanding as on that, I was told over phone that it is Rs 2024/=.
                The Counter person told me to remit cash of Rs 2024/- immediately. I
                paid the cash Rs 2024/= on 09-Oct-2010 at 14:30 hrs TRANSACTION ID NO
                [protected] in respect of my mobile number [protected]. The concerned
                clerk in that office gave me the application for pre-paid and I filled
                the application and returned to hime along with my pan-card and
                driving licence photocopy for address and identification proof. They
                said this transfer will take place within 48 hrs and gave me the
                serial number[protected].
                Till today nobody has called me, when I went to enquire at the same
                airtel office I was told that there is outstanding of Rs 49.50 in my
                account. Again I REMITTED Rs 50/- CASH vide transaction Id NO
                [protected]. They also told me that their is no outstanding as of today
                every thing is cleared and adjusted against my deposit and various
                cash remittances made as mentioned above.
                Everyday I am paying for your delay in closing my post paid and
                opening my pre-paid for no fault of mine. I contacted [protected] today
                evening around 7:30 p.m Mr. Vijay came on line I told him the whole
                story, he said HE HAS LODGED THE COMPLAINT - COMPLAINT NUMBER
                34268007 AND IT WILL BE DONE WITHIN 2 HOURS.

                I AM REALLY FED UP OF THE WORST SERVICE I AM RECEIVING SINCE 4 DAYS.
                NOBODY IS TAKING CARE OF MY PROBLEM. UNNECESSARILY THEY ARE DELAYING.
                I THEREFORE REQUEST YOU TO LOOK INTO MY PROBLEM AND DO THE NEEDFUL
                URGENTLY. FOR YOUR DELAY I AM PAYING THE RENT EVERY DAY.

                IF IT IS NOT DONE QUICKLY i WILL MOVE THE MATTER IN THE CONSUMER COURT
                AND CLAIM COMPENSATION FOR ALL YOUR FAULTS

                --
                Beheraj.R.Venkataraman
                Phone-No [Res][protected]
                Cell No : [protected]
                [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
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                  A
                  avinash_madhukar
                  from Bengaluru, Karnataka
                  Oct 13, 2010
                  Resolved
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                  Address: Bangalore, Karnataka

                  I’m greatly concerned about a problem I have been facing with Airtel postpaid connection, which I have been using since 8 years. From around a week my unbilled usage has been disproportionately inflated. The amount has been ‘jumping’ from Rs. 150 to Rs. 227 in a span of 24 hours without me using it proportionately. I was concerned and completely stopped making any outgoing calls. Again the next day, the amount got inflated from Rs. 227 straight away to Rs. 428/- and I was shocked. The same evening, the amount once again jumped from Rs. 428 straight to Rs. 564.30/-. The only calls I had made was to the Airtel complaint center i.e the 198 service and to the Airtel nodal officer, Bangalore. None of them could solve the issue and all of them asked me to wait till the bill gets generated. The same evening I got all outgoing calls blocked, in a bid to stop the unbilled amount from getting wrongly inflated any further. Next day morning I went to an Airtel customer care center located in Gandhi Bazaar, Bangalore to surrender my sim and get my GSM connection, disconnected as I couldn’t take this mental harassment any further. The concerned people called up the customer care center to carry out the disconnection process, but within the next five minutes I got a call from one Mr. Saif Rehman, Floor supervisor, Customer Retention Dept., Bangalore. He gave me a ‘Promise number’ No.:[protected], promising that any discrepancy in the final bill will be revoked and I would have to pay only the amount which I have used. He also asked me to ignore the unbilled usage amount. He convinced me to re-activate my outgoing calls and did so. Right now I’m concerned about the rising unbilled usage, which has been rising disproportionately even without me making a single call. My average monthly bill amount has been at around Rs. 300/- every month for the past 8 years and I’m right now not using roaming nor any value added service nor I’m I using mobile internet. I’m the only user of this number.
                  Aug 13, 2020
                  Complaint marked as Resolved 
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                    D
                    dilipjoshi
                    from Mumbai, Maharashtra
                    Oct 13, 2010
                    Resolved
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                    Resolved

                    Address: Mumbai Suburban, Maharashtra

                    To,
                    The Nodal Officer - Western Region
                    Airtel, Mumbai, India.

                    Attention: Mr. Sanjay Bhutani

                    It is really a shame that services of your organisation have gone to this level!. I have been desperately trying to reach you at the numbers provided by the customer support people but there is never a response[protected] /[protected]

                    Please read and respond

                    GRIEVANCE NO 1

                    I had applied for relocation of my telephone line[protected] which was done duly. Subsequently, I requested for cancellation of the Broad Band connection and retain the voice connection. However, since the past 45 days outgoing call facility from this number has been barred and is not started in spite of AT LEAST 20 REQUESTS to your customer Service - by way of calls and emails. Today what I heard from them was, it was due to non payment of bill - which is also not true. I am receiving bills for it without having the facility of making calls!!

                    KINDLY LOOK INTO THE MATTER AND RESOLVE THE CONNECTION ASAP!


                    GRIEVANCE NO 2

                    Mr Satya (mobile no:[protected]) who is from your Marketing & Sales department, convinced me to go for additional 3 lines @ INR 699/- rental with a talk time of the same amount free per month. A cheque for INR 2100/- was issued to him on 29.07.2010 for arranging the connections on an URGENT basis. ON UNTIL NOW ONLY ONE OF THE CONNECTION IS DONE[protected].

                    It has been more than 80 days now and after repeated continuous follow up (ATLEAST 25 CALLS TO SATYA & 15 REMINDERS BY EMAIL), I am not getting any proper response from Mr Satya OR your Customer Support. I am HIGHLY dissappointed with the service. I did not expect this type of service from Airtel - of which I have been a customer from the past 5 years!

                    I NOW DO NOT WANT THE OTHER 2 PENDING CONNECTIONS AND DEMAND TO PLEASE ARRANGE FOR REFUND ASAP!

                    I have tried calling you / sending you fax but no response.


                    Warm Regards,
                    Dilip Joshi
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 
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                      pranavsultania
                      from Mumbai, Maharashtra
                      Oct 12, 2010
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                      Address: Mumbai Suburban, Maharashtra

                      I am using an Airtel Pre-Paid number [protected] since Sept 2010 and have been facing a major network problem. I have made several complaints to the call centre and have also visited the Airtel Store at Malad West but in vain. People complaint of being unable to reach me and also when there are other Airtel Subscribers with me, I have noticed that it is always easy to make a call from their phone but with my phone it takes a few retries atleast. Moreover there is a lot of voice break and call drops as well. Please resolve this issue at the earliest or I will be forced to either disconnect the number ot migrate to another operator the day MNP is introduced.

                      The number is registered in the name of Rishab Maskara (my cousin). This is because the Airtel Store people refused to give me a sim card on my name since i am from another state. I do no understand why there was a section in the form for non-local INDIANS.
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        jksri
                        from Jaipur, Rajasthan
                        Oct 12, 2010
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                        Address: Lucknow, Uttar Pradesh

                        I have a prepaid phone from Airtel. Last month on sept 6 I received a text message that your phone documents are not apprpriate, contact your nearby Airtel office and deposit the papers for the verification of address and photo ID. Within 48 hrs on 8Sept.2010 I submitted the copy of passport and Photograph along with airtel profarma mentioning complete details at Ascent Enterprises , Vijay khand , Gomti nagar , Lucknow ( ref. 1193130), which is a authorized Customer relationship Center, for this submission I have the receiving from Airtel. After few days the message was continously coming up. I again went to Ascent Enterprises and remind them that this message is still coming up. And today on 12.10.2010 from evening my outgoing services have been stopped stating that your papers are not complete. Futher message was there that if I agree to deposit the papers again within 48 hrs the services can be started within 1 hr. There was no other option except to agree with this condition. Before that I contacted [protected], which gave me another number [protected] to explain the problem . That gave me another number [protected] but of no use.
                        This inefficient services of Airtel is really painful and if the paper deposited almost 30-35 days before could not be confirmed and abruptly hampering the service is diabeling a customer from his right of communication and can be seriously viewed.
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          A
                          anish.mandal
                          Oct 12, 2010
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                          Address: Mumbai City, Maharashtra

                          This complaint is about IVR service of airtel prepaid mobile.
                          I am user of airtel mobile service from past 1 year my no is. 90040044** (privative) since when i had purchase the sim card till date i get airtel promotion calls from IVR. since we are aware the no. so we disconnect the calls but in airtel the IVR promo. nos change in some period of time so we don't aware of new nos. so we pick the call but IVR is played i disconnect the call without pressing any other key still that service gets activated and balance get deduct from my prepaid a/c so all time we need to call to the Cust. care and they stop the service and gives reversal. But some time they dont accept that service get activated from the not so perfect IVR System and we don't get balance back.

                          My suggestion is that if a mobile service provider use Some nos. to promote their products so customer haves a rights no know the current IVR no. because we unaware the call which are coming and after disconnect the call still services get activated.
                          and about DND Services in todays marketing days we need to get updates from other marketing sites but if we activate the DND all things stop.

                          Only we need latest IVR Nos. when the changed or new Nos. added so we are beware before pick the calls of you not so perfect IVR System.
                          Aug 13, 2020
                          Complaint marked as Resolved 

                          Airtel Prepaid — 50 Rs. deduction

                          dear sir,
                          i am a airtel customer.my airtel no is [protected] i want to say apply for Rs.22 gprs plan on my no. but this survice not start and Rs.22 deducted from my account balance immediately.after this i complaint the customer careof airtel they said that my problem solved on 21.1.2011 but my problem is not solved and the gprs plan is reactivated after 3 days and my Rs.22 deducted from my account balance. plaese give me my money back.

                          Airtel / Prepaid — Deducted amount Rs.347 in two days

                          My Air-tel Prepaid Number is [protected]

                          Again deducted Rs.149

                          For your information in my account Rs.522 I have, take this also.
                          Because yesterday you deducted Rs.198 and today you deducted Rs.149

                          I don't know whats going on from yesterday please resolve it.

                          GIVE ME PORT NUMBER I WANT TO SWITCH TO OTHER NETWORK OTHERWISE RESOLVE IT.

                          *When I called to Customer care that received and without
                          giving any info suddenly he Disconnect the call.*

                          Date: 16th Feb 2012

                          1. Thanks for downloading [protected]@_99_MO Game from Airtel. You
                          have been charged Rs 99.

                          2. Thanks for using Pack Purchase subscription service from Airtel.You
                          have been charged Rs 99.

                          Date: 17th Feb 2012

                          1. Thanks for downloading Java Game from Airtel. You have been charged Rs 99.

                          2. Thank you for subscribing to All Sports Alerts service. You will be
                          charged Rs.50/month. To stop, visit http://bit.ly/sprtlv (Charges
                          10p/10kb)


                          Total: 99 + 99 + 99 + 50 = Rs.347 IN TWO DAYS

                          I am not a child to play game. I am using GPRS Rs.149 only to check mails
                          nothing else and always connect with laptop only..

                          I TOLD YOU TO CANCEL ALL SERVICES WHICH IS UPDATED BY OWN. I DON'T
                          WANT ANY SERVICE FROM AIR-TEL CANCEL ALL SERVICES..

                          AND REFUND MY AMOUNT Rs.347 WITHIN 24HRS
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                            G
                            Gyanchandsoni
                            from Gurgaon, Haryana
                            Oct 12, 2010
                            Resolved
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                            Resolved

                            Address: Bikaner, Rajasthan

                            Dear Sir,
                            I am an Airtel customer for more than 7yrs.This month on 4th of october I paid my bill for 800/- Rs. at Speedway communication, Rani Bazar,Bikaner.The name of receiving person was Mr.Punam Kalla and the said entry can be checked at the above reffered office, duly stamped and signed by the said person on my bill.But it was not credited to my account till dated 12/10/2010.I got repeatedly msgs n calls from your company.Atlast I went to the said office and contacted Mr.Punam Kalla regarding the matter.But he was least interested to look after the matter and replied in a very arrogant and rude manner and told me that "WHAT HAPPENED I[censored]R BILL IS NOT CREDITED". The said event of payment made by me on dated 4/10/2010 can be verified at ur above centre at Bikaner as well as on my bill.Kindly take an immediate action against the person who thinks he owns AIRTEL COMPANY. Such kind of misbehaviour doesn't suits company reputation.

                            Regards
                            Gyan Chand Soni
                            mob: [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              A
                              amee3600
                              from Ludhiana, Punjab
                              Oct 12, 2010
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                              Address: Punjab

                              i m Gagan jot using airtel connection from last two years.today i was using airtel live service to check my mail & i just checked my mail about 3-5 mins .when i finished they took off all my balance(30/- Rs).when i firstly called there custmer care sevice they said i have used net for 8 mins.& they deducted it for surfing.when i argued abt it they said v r going to transfer call to senior person & no response was there from them.again when i called same happend again and they were saying that i have used net for 4 mins.i was shocked how their repersantatives saying diffrent statemants.3rd time when i called custmer care they said i have use net three times about(100+secs with total charge of 30 paisa,180secs with total charge of 40 paisa & 400+secs with total Rs30) when i asked about his senior he transfered the call but again no response was there. i got a sms from airtel about my request number.

                              my e-mail address is ([protected]@yahoo.com)
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                                D
                                DNT
                                from Delhi, Delhi
                                Oct 12, 2010
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                                Address: Bangalore, Karnataka

                                Airtel has a collection box in a building on Hosur Road where I drop my cheques. The collections happen daily but my cheques are not presented in time. it takes anywhere between 15-20 days. As the payments are not received I am harassed by dozens of phone calls following up for my payment with cheque details etc. I have mobile, landline and broadband connection and this is getting frustating. Earlier I used online, but Airtel has suspended services for that particular bank.
                                I raised several complaints, but they keep me on hold to find details and call gets disconnected after some time. I have to start all over again. I believe in making prompt payments, but it is Airtel own processes to blame, but instead of fixing their processes, they trouble you with following up. The complaints were closed without actual redressal and this is very serious. I need an answer from airtel.
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                                  B
                                  bpbalaji
                                  Oct 12, 2010
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Hello,

                                  It is with deep disgust and anguish I am reporting my complaint against AIRTEL BROADBAND SERVICES.

                                  I switched over from BSNL Broadband to Airtel Broadband, though I thought big about the services of Airtel and now I tasted the bitter experience in a very short period with frequent line faults and mainly closing of my complaints without resolving them. My Airtel number is[protected]

                                  I have been given 7 different complaint numbers starting from Sept 23rd,2010 till today Oct 12th,2010 and all my complaints were closed without providing any actual resolution.

                                  [protected] Internet did not work later resolved
                                  [protected] Internet did not work and router found to be damaged
                                  [protected]rd complaint damaged router replaced
                                  [protected] Replaced router did not work so another router needs to be replaced which was never replaced the next day 1.30pm as per the superviser Harish.M
                                  [protected] New complaint created since the customer care person apologized that someone closed the previous complaint without giving resolution.

                                  When I called the technician at he said that no router is available in stock and wireless router will be replaced when stock arises as wireless router is used by very few customers and use your BSNL router for time being. The most best answer was from Mr.Harish who told me to wait till the wireless router arrives since they have closed the previous complaint stating my issue has been resolved. He assured me that the next day the issue should be resolved by 1.30pm if not you can complain to nodal officer directly.

                                  [protected] One more complaint number created today, the October 12th 2010 after so much toil
                                  I am sure that this will also be closed without any resolution.

                                  I am still without internet and still nobody has bothered to attend my problem.I even wrote to the Nodal officer and appellate officer on Oct 8th 2010, however a response was given to me from the appellate officer on Oct 11th 2010 that I am satisfied with their resolution.

                                  I would say "Airtel is only fit to give promises and not fulfull it"

                                  Just tell me what if some body gives false statements to you and tries to steal money from your pocket. Would anyone like to continue the service.I think I make some sense here.

                                  But in reality no resolution was provided to me and they keep closing my complaints simply without resolving them. It is nothing but conscious deceit to fool the customer without providing any remedial measure.

                                  "Providing Solution" doesnt mean to call someone and close the record with giving the actual solution. This is an act of fradulency. I guess you must understand the RESOLUTION HAS TO BE PROVIDED AND THE CUSTOMER HAS TO CONFIRM IT. I think AIRTEL has got its own standards to provide customer service.

                                  I hope AIRTEL BROADBAND TEAM would be very proud for their worst ever service provided to me without giving any actual resolution for my broadband problem for weeks and simply closing my complaints number without any sort of a confirmation from my end for the reasons which is best to known to them.

                                  I have all valid proofs that to establish that there were lapse on your side to address my concern and service deficiency being a prompt payer of my bills.

                                  As a final measure I would lodge this complaint against the AIRTEL BROADBAND SERVICES for their worst service provided which has lead to my loss and given me such mental agony ever.


                                  Regards,
                                  -Balaji BP
                                  [protected]@gmail.com
                                  [protected]
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  the airtel people only know to talk and not to work, and when you call the customer care, they make u fools and donot recieve your call. they fail to understand that its we who pay and we are noot on their mercy. the airtel poor support servise has got a shame to tha company. i guess now they should open their eyes and look around for their lost reputation. very poor job
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                                    M
                                    mahussain4
                                    from Hyderabad, Telangana
                                    Oct 12, 2010
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    I, Mohammed Ahmed Hussain, Cell Phone # [protected], Service Provider-AIRTEL, has lost my SIM Card on 10th of October, 2010 hence I called Customer Care to block my SIM card and they did and on 11th of October, 2010 I took new SIM card (HL-4) at 16:00 Hrs. from Airtel Office, Begumpet, Hyderabad, Andhra Pradesh. The SIM got activated after 3 hrs i.e. around 19:00 Hrs. And I got my Balance which I was having when I lost the SIM, but till now I'm unable to make any outgoing calls and also not able to send any text Message. I called Customer Care 7 times till now and everyone of the told that the outgoing service will be activated within 1 hour. Its been 22 Hrs but still I'm unable to make any out going call.
                                    I spoke to the Documents office of Airtel and they said we are having all the documents of yours and the out going service will be activated with in 15 mins. Then even after 2 hrs I was not able to make any call. Hence I called customer service again and spoke to the supervisor and he said Sir definitely the service will be activated in 1 hours but still I'm unable to make any call. And this is really frustrating.
                                    I want the problem to rectified very soon and want that serious action should be taken against the Customer Service of Airtel for not providing the satisfactory answers to my question and for this inconvenience.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
                                    yes I do agree.
                                    This is from Airtel.
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                                      V
                                      vijay210883
                                      from Delhi, Delhi
                                      Oct 12, 2010
                                      Resolved
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                                      Resolved

                                      Address: Gorakhpur, Uttar Pradesh

                                      dear sir,
                                      my name is vijay sharma & my customer ID is [protected].(Air tel digital TV)
                                      i am very very frosted, from your service and i am facing same type of problem from one year, & this type of problem is arises two time in one year, always my plan switch from 160/month to 221/month i don't know why this type of problem arises & your staff also don't know. i have recharged my account from last month 21Sep 2010 & on 29 my package plan has switched from 160 to 221/month automatically.

                                      dear sir, please revert my balance on my account with my date of validity.
                                      i have discussed from last two to three days on this problem a lots of time of your customer care center & your nodal center Lucknow they don't want to talk.
                                      i have these persons,
                                      1-Mohit
                                      2-Dinesh shukla
                                      3-Asin ahamad
                                      4-Ankur (Lucknow Nodal office)
                                      5-Pawan Garg was not present.


                                      dear sir please take a need full action, other vise i have to take some need action against you.

                                      vijay sharma
                                      [protected]
                                      customer ID: [protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 

                                      AIRTEL DIGITAL TV — not giving my correct balance

                                      My self Ghanshyam Soni taken subscription of Airtel Digital Tv(DTH) subscription vide customer ID No: [protected]. The customer care is not giving correct balance in my account.I request the forum to kindly help me get it corrected or give the break up of my account.

                                      AIRTEL DIGITAL — AIRTEL DIGITAL

                                      I get recharged my airtel digitial connection vis internet banking by rs 300 but till date same not updated in my account after repeated follow up from call centre to customers service issue not resloved & service are disconnected . details are:
                                      cust acc id [protected]
                                      amt recharged rd 300
                                      recharge thru net banking of ICICI transaction id[protected].
                                      DEAR SIR,

                                      MY DIGITAL TV A/C NO.[protected]. AS PER YOUR SMS DT 22/04/2011, I HAVE RECHARGED WITH RS660/- FOR 3MONTHS SPECIAL PACK + 10 DAYS FREE BONUS WITH REQUEST NO. 12635253 WHICH HAS BEEN SUCCESSFULLY RECHARGED ON 22/04/2011 AT 19:26.
                                      BUT WITH GREAT DISSATISFACTION, I INFORM YOU THAT YOU ARE SENDING NO. OF SMS IN MY MOBILE NO.[protected], INFIRMING THAT MY DIGITAL ID WILL BE EXPIRE SOON.
                                      YOU HAVE ALSO CANCELLED MY CHANNEL- G-BANGLA, STAR-JALSHA WHICH WAS RUNNING BEFORE RECHARGE OF RS660/-.I HAVE ALSO RECHARGED AN EXTRA AMT. RS50/- ON 24/04/2011.
                                      IF YOU DO NOT RECTIFY YOUR PROBLEM IN YOUR SYSTEM, I HAVE NO OTHER OPTION BUT TO CLOSE YOUR A/C INFORMING ALL TO THE APPROPRIATE AUTHORITY.


                                      BISWAJIT MOJUMDAR
                                      DIGITAL TV A/C NO.[protected]
                                      MOBILE NO.[protected].
                                      EMAIL ID:[protected]@gmail.com

                                      Airtel DTH — showing low bal. even after recharge.

                                      Dear Sir,
                                      15 days ago i had recharged my Airtel dth connection whose id no.is [protected] on my name Chandan Puri.After recharge it is showing low balance from the last 15 days as i have called up so many times to the customer care & spoke to the seniors regarding this issue but there is no response to this issue.could u please help me out with this issue.
                                      Chandan:[protected]

                                      Thanks
                                      dear sir,
                                      my name is Prinston Sangma & my customer ID is [protected].(Air tel digital TV). Today Iam recharge my digitil tv with Rs 280/- but I am till now unable to view . Please solve the problems soon . Thanking you
                                      [protected]

                                      M Vijay — Customer Id

                                      Sir,

                                      Iam Requesting you that i am an a/c holder of HDFC bank having A/C No- [protected] have lost of my HDFC Bank Customer ID

                                      So, pls re-issue Customer ID and send the same to my mailling address or my email id.

                                      Vijay- [protected]
                                      sir, my id no:[protected]. i wnt to balance and valitiy
                                      sir, My id no. [protected] To know the avaliable balance and validity please.
                                      SIR MY ID NO- [protected] i wnt to balance and valitiy.
                                      Dear Sir, I m new coutomer(one month) on airtel dth. i want to regesterd by online but uable why my id no.[protected]
                                      sir send my balance id[protected]
                                      sir send my balance id [protected]
                                      sir my customer id is [protected] and i have recharged my airtel account yesterday yet i am recieving a blance low problem...
                                      sort it out soon ..
                                      Dear Sir,

                                      My customer ID is [protected]. My monthly subscription is Rs. 200. In the month of January I got an offer if I recharge for Rs. 310 a bonus of Rs. 15 will be allowed. as such my I recharged for Rs. 310 on 8.1.3 and the balance was Rs. 325. But I was frequently receiving message that your balance is low before completion of a month even. I, therefore, recharged Rs. 200 on 10th February. Today, i.e. on 18th February I received message that the validity of your Airtel TV will expire within one week. It will be astonishing that the monthly charge will count only for 15 days. Please sort it out the problem of balance soon.
                                      Dear Sir,

                                      My customer ID is [protected]. My monthly subscription is Rs. 200. In the month of December 2012 I got an offer if I recharge for Rs. 310 a bonus of Rs. 15 will be allowed. as such my I recharged for Rs. 310 on 19/02/2013. We want to Balance
                                      dear sir

                                      send my balance id [protected]
                                      today only installation, change of set of box, & recharge done ie installation cgarges 250 Rs + chage of set box -350 Rs, Recharge purpuse 200 Rs, given My name is uvnl raju (customer id-[protected]) i got low balance can u tell me about that. my phone no [protected]
                                      sir i am also facing problem of plan swip
                                      my id is [protected] my plan was of rs 200 which has been shifted to 220
                                      i hv recharged my a/c by rs 310 on 1 may still i am receiving msg that yr bal is low
                                      yr customer care service no is just no...never reachable
                                      i am fad up with yr service
                                      pls inform me immediately or i hv to choose other option
                                      sir, my id no:[protected]. i wnt to balance and valitiy
                                      Why not display balance amount on the TV screen.
                                      Dear sir, my airtel digital ID no.[protected], I want my balance & validity.
                                      Dear Sir my airtel ID no.[protected], I Want my Balance& Validity
                                      Dear Sir my airtel ID no.[protected], I Want my Balance& Validity
                                      Dear sir,
                                      Sir plz send my airtel digital tv balance id [protected]
                                      Dear sir,
                                      Am very sorry to say dat ur services are very much poor, which is atleast not expected from AIRTEL.My set top box remote sensor is out of order from last eight months by the help of 5 times of complain to ur services.
                                      Dear Sir my airtel ID no.[protected], I Want my Balance& Validity
                                      dear sir,

                                      please advise the our balance & validity for airtel ID [protected].

                                      thanks.
                                      Hello, Two days back i have recharged ID:[protected] till now did not get balance.please take needful action
                                      Dear sir my consumer id is [protected] now i want to know my balance please.facing many problems regarding this
                                      dear sir, my airtel ID No: is [protected]. now i want to know my validity & balance, please inform me

                                      via email. [protected]@gmail.com
                                      How many days i can use my airtel dth for a monthly recharge of 295, please specify the number of days and make it specific?
                                      Dear Sir my airtel ID no.[protected], I Want my Balance& Validity
                                      Sir my c.i.d is [protected], may u plc tell me my acount
                                      Balance nd information...
                                      send me digital tv account balance and validity
                                      Want to know my airtel dth balance [protected] on my registered mobile
                                      MY ID [protected] TELL ME HOW TO CHANGE MY PAKAGE
                                      hi sir my costumere id [protected] please check my balence
                                      balance in my AIRTEL DTH CUSTOMER ID NO.[protected] MAY PL BE CONFIRMED TO MY REGD. MOBILE NO. [protected] OR AIRTEL MOBILE NO. [protected]

                                      THANKS & REGARDS

                                      SIVAN PILLAI A
                                      PLEASE,
                                      SEND MY CURRENT BALANCE . MY ID : [protected]
                                      my id is [protected] and want to know my balance
                                      sir send balance id [protected]
                                      My customer id is [protected] pls. Confirm my blncr.
                                      hello sir my airtel id [protected] chek balance and validity
                                      i tried to recharge my airtel digitial to account from my debit card, it says my card is not registered with my Mobil no, but i am getting sms allert from the same number. Kindly guided me how to do that.
                                      sb company
                                      dear sir
                                      i am also fasing a problam
                                      my airtel dth id [protected] my paln was 230 Today Iam recharge my digitil tv with Rs200/- and but I am till now unable to view . Please solve the problems soon . internet banking by rs 200but till date same not updated in my account after repeated follow up from call centre to customers service issue not resloved & service are disconnected . details are:
                                      sir, my name is sk padhi and my ID No is [protected], my registered mob no is [protected] but no response received while i send sms for balance enquire. please clarify.
                                      dear sir

                                      send my balance id [protected]
                                      dear sir

                                      send my balance id [protected]
                                      my customer id is [protected]. please check my balance and validity
                                      Please my balance my Id [protected]
                                      4 balance check BAL <customer id> to 54325 Is not working and sms cost is more i.e Rs 5/- :(
                                      as per ur sms 03/10/2015 I recharged for dish sd for 2410/- for 10 months with 2 extra months. but sorry to inform you that till today morningno ectra benefit was given to me.please check ur after recharging messag for due date showing 15/07/2016 while it should be 03/10/2016.please ccheck ur record and do the correction in your record and inform through sms.mob. no.[protected] or [protected] .my customer id is [protected]


                                      ramesh anand
                                      sir send my balance id [protected]
                                      sir send my balance id [protected]
                                      May [protected]
                                      [protected]
                                      sir, my id no:[protected], i want to balance and validity date
                                      check balances enquiry
                                      Worst dth service ever experienced
                                      [protected]
                                      Sri costmar id no [protected] now reg valid card
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                                        A
                                        anil kaura
                                        from Ernakulam, Kerala
                                        Oct 12, 2010
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                                        Address: Chennai, Tamil Nadu

                                        I took an Airtel broadband connection of "Money Back offer". I am suppose to get money back of 100rs discount after 3rd month(i.e. 4th month bill). Now Airtel executive says that I have not taken money back offer. When Airtel executive came for selling connection, he sold by saying its money back offer only. He has given me a bill of 350rs and charged 1000rs by saying we will adjust it. we will deduct it back after 3rd month bill(100rs discount). And now they are denying its not money back its different.
                                        We as a customer, we obeyed Airtel executive and we are been guided by him. He said all the customers of Airtel pays amount in this way only(350rs). You also have to pay 1000rs and we will give bill of 350rs. All of sudden they have changed the status of our connection now. Not only that for selling connection he had not let us fill the application form itself. he said sir you can sign is the mentioned place we will fill the form. why do you keep these kind of executive(s) who make customer fool for an amount of 1000rs?. Can some one help me out of this issue.

                                        My out standing bill amount is 891 rs and the due date is Oct 16, 10. it is supposed to be 891-100 = 791rs.

                                        Anil Kaura
                                        [protected]
                                        BSNL charges are transparent. They charge only for what they provide. Services is also good. BSNL is the best.
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