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R
robin_tyagi99
from Mumbai, Maharashtra
Sep 10, 2010
Resolved
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Resolved

Address: Ghaziabad, Uttar Pradesh

Hi sir/mam,

i want to deactivate my frenzo service on my airtel connection [protected].
i'm being charged 20rs. again and again without being asked.

it's my humble request to look in to this matter.

Thanks for the support.


Regards,
Robin Singh
Aug 13, 2020
Complaint marked as Resolved 
HI SIR, i have been activated frenzo service and it will renewed in 2 days and i will be charged Rs20, so its better for to de-activate this service...i have given complaint regarding this to one of your supervisor and my reference no is cbnra[protected] and my contact no is [protected]...
sir
Even i am facing the above menioned problem... the frenzo service was activated on my cellphone ([protected]) without asking me.. i am being charged for this service again and again... kindly look into the matter and get it resolved at the earliest
thank you
surabhi jain
Hi,
From the last 4 days Airtel is charging 1 Rs. Daily I am geting msg about that I have been charged for using Frenzo chat, The fact is that I had already de-activated that service on 8th April then how the service got activate again without informing me. I have also talked with the Customer care But they even not able to sort it out the problem. Now My Question is Is it Call Airtel ?? For This kind of service you charging the maximum charges comparing with the other network. One thing I must say that Airtel (IBM Daksh) is the worst Customer care center. Its far bater to take the connection from BSNL & Vodafone.

regards
Sumon Ghosh
hi fnds, i m from dubai n using a DU network in which frenzo is activated please if anyone can help me to deactivate frenzo, i have allready spoke to customer care centre but they have no idea exept the site address. please help me n give me the full details how to deactivate.

Airtel — De-active Frenzo services

I would like to de-active Frenzo services, I donot know how it go activated, every month around 40/- will be deducted.

Airtel,Frenzo — Deactivate service

Dear Sir,
I have been charged thrice in the last 3-4 months for Frenzo services , I dont even know what service they provide me. Please deactivate this service from my no. [protected].
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    C
    chandra_827
    from Mumbai, Maharashtra
    Sep 10, 2010
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    Address: Chennai, Tamil Nadu

    I have taken a connection with airtel. Since then I have issues. I will get confirmation calls for silly reasons, however they have deactivated the service to my number [protected] since Monday. There is no intimation regarding the same neither by Call, SMS nor email that service is deactivated due to some reason.

    Now that after speaking to customer care for 1 hour and escalating it to Bindu Supervisor on floor, she called the agent (Kavi - [protected]) and said that he would give me a call back after checking the status. I have submitted the document at HCL Perungudi office to Kavi

    continues....

    complete conversation:

    Is there any way the service can be restored immediately. Since Monday evening Airtel disconnected the service and still now nothing is fruitful. I have paid the OS and send the soft copy of my passport (i have submitted hard copy to Mr.Kavi).

    It is disgusting and disappointing that this mistake is done from Airtel, still the issues is not getting resolved soon.

    I never had this kind of service issues with Vodafone and I am using this service since 2007.

    Also the Nodal officer Nandini said that Airtel is not at all responsible for the Agents behavior. Kindly send me a confirmation email that Airtel is not responsible for the Agents behavior, so that i will make sure this type of issues does not repeat with my colleagues at HCL (Technologies/comnet).

    I am struggling so much as I have given this number to every one or my relatives and colleges, if that I would have taken a new number and got service immediately.

    May be these kind of issues disturb the customers and will give them an oppertunity to think of an alternative.

    Accepting the mistake Airtel might have restored the service for my number [protected] immediately.


    It seems I am being cheated by Ms.Nandini asking me to pay the Outstanding on the number and will be activated immediately.

    I need some discount of compensation for the days that i did not had service due to negligence/irresponsibility of Agent/Airtel which lead to this situation.

    Regards,
    Chandra Sekhar M.N.S

    +[protected]



    [protected][protected][protected][protected]
    From: [protected]@airtel.in [[protected]@airtel.in]
    Sent: Thursday, August 19, 2010 3:41 PM
    To: Narasa sarat Chandra sekhar Medapalli
    Subject: Acknowledgement Mail.


    Dear Airtel Customer,

    Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

    We are currently resolving your query and would revert to you within in 24 Hours.

    Warm Regards
    Airtel Customer Service

    This is an auto-generated response. Kindly do not reply on this mail.


    [protected]-Original Message[protected]------
    Subject: RE: REG : [protected]
    Date: 19/08/2010 03:36:52 PM
    From: [protected]@hcl.com
    To: nodalofficer.[protected]@airtel.in;[protected]@airtel.in;[protected]@airtelindia...
    Message body:
    Hi Nandini,

    As per our conversation, I have paid the amount and submitted a copy of my
    passport to Mr.Kavi. Kavi has given me a new sim card and said it will be
    activated. I would kindly request you to activate the sim card bearing
    [protected]) with the number [protected] ASAP.

    Already Airtel has barred my service since Monday evening till date. I would
    like to request you to give me the rental back to me on prorate basis for the
    days that I did not have service.

    While in our conversation you have mentioned that Airtel is not responsible for
    the agents behavior, so in this regard I want Airtel to make sure that Mr.Kavi
    would not misuse my document.

    If incase Airtel is really not responsible for agents deeds, then I would like
    to have an acknowledgement email mentioning the same. I want every Airtel
    subscriber in HCL (Technology/Comnet) to know this.

    Thank you for your efforts to bring back my connection with the same number
    ([protected]).

    Kindly get the connection activated ASAP.

    I have attached the document with the acknowledgement from Mr.Kavi with the
    date and time he received the document from me for your reference.


    Regards,
    Chandra Sekhar M.N.S


    +[protected]



    From: Narasa sarat Chandra sekhar Medapalli
    Sent: Thursday, August 19, 2010 2:01 PM
    To: [protected]@airtel.in; [protected]@airtelindia.com
    Cc: [protected]@rediffmail.com
    Subject: RE: REG : [protected]

    Hello,

    PFA the payment slip. Please activate the number ([protected]) ASAP.


    Regards,
    Chandra Sekhar M.N.S


    +[protected]



    From: [protected]@airtel.in [[protected]@airtel.in]
    Sent: Thursday, August 19, 2010 1:45 PM
    To: Narasa sarat Chandra sekhar Medapalli
    Subject: FW: REG : [protected]



    Dear M.N.S Chandra Sekhar,

    Thank you for contacting Airtel.

    We understand from your previous interaction dated 18/08/2010, you have
    expressed concern over number deactivated without prior information for your
    Airtel number [protected].

    We completely comprehend your viewpoint and sincerely apologize for any
    difficulty caused to you by our Customer service department.

    We take pride in enhancing our customers with our responsive and friendly
    approach. It has always been our constant endeavor to ensure, that our
    customers are delighted by our inimitable approach.

    As per the telephonic conversation with Ms Nandini Ganesan Nodal Officer she
    has insisted you to clear the outstanding amount of Rs. 524/- at the earliest
    in any Airtel Relationship Centre to activate the number.

    Hence we request you to make the payment and the number will be activated
    within 48 hours.

    For further assistance, mail us at [protected]@airtelindia.com.

    Your response will help us to enhance your experience with Airtel. Please click
    on the link below and provide us your valuable feedback on this interaction.

    We thank you and value your association with Airtel.
    Warm Regards,

    Appellate Officer
    Bharti Airtel Limited

    [protected]Original Message[protected]
    From: [protected]@hcl.com
    To: [protected]@airtel.in
    Sent: 17/08/2010 13:13:59
    Subject: Reg : [protected]

    Hi All,

    I have taken a connection with airtel. Since then I have issues. I will get
    confirmation calls for silly reasons, however they have deactivated the service
    to my number [protected] since Monday. There is no intimation regarding the same
    neither by Call, SMS nor email that service is deactivated due to some reason.

    Now that after speaking to customer care for 1 hour and escalating it to Bindu
    Supervisor on floor, she called the agent (Kavi - [protected]) and said that he
    would give me a call back after checking the status. I have submitted the
    document at HCL Perungudi office to Kavi.

    Miss Bindu assured a call back from Kavi, which did not happen. I have
    called Kavi and he said that the copy of driving license that I have submitted
    was not legible.

    Either the backend team or Kavi has informed me about this in advance before
    they disconnect the service.

    I want the service to be activated right now and want someone to contact me and
    collect the required documents.

    In case of the service not restored by EOD, I would be more than happy to treat
    the current unbilled amount as a discount due deactivation without any
    notification and will not pay it.

    your immediate response is appreciated.
    My alternate number is [protected]

    One more thing before close, Miss Bindu seemed to be little frustrated when i
    was talking to her regarding my issue.

    complaint reference number :[protected]


    Regards,
    Chandra Sekhar M.N.S


    +[protected]


    Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
    related to your account on your Mobile Screen.

    This e-mail and any files transmitted with it are for the sole use of the
    intended recipient(s) and may contain confidential and privileged information.
    If you are not the intended recipient, please contact the sender by reply
    e-mail and destroy all copies and the original message. Any unauthorized
    review, use, disclosure, dissemination, forwarding, printing or copying of this
    email or any action taken in reliance on this e-mail is strictly prohibited and
    may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
    subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are
    unable to exercise control or ensure or guarantee the integrity of/overthe
    contents of the information contained in e-mail transmissions and further
    acknowledges that any views expressed in this message are those of the
    individual sender and no binding nature of the message shall be implied or
    assumed unless the sender does so expressly with due authority of Bharti Airtel
    Limited. Before opening any attachments please check them for viruses and
    defects.
    This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

    16 days ago by airtelpresence [send email]
    Dear Customer,

    This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

    Regards,
    Rahul Kumar Sharma
    Airtel Customer Service Team


    =================================
    Now after 45 days long fight, i have decided to leave the old number and go for a new number. Now Mr.Kavi gave a new number ([protected]) on 09092010 and said will be activated EOD 9th Sep, which did not happen. Called Kavi and he said the above new number is booked by someone else and cannot be activated to me and gave another number [protected] and said it will be activated by 1600. It did not happen and i called Kavi and he gave his manager (Niranjan : [protected]) number to call and escalate.

    Called Niranjan and he said he is not sure about the old number issue and will try to activate if possible as there are lot of pending applications and the activation is done at Delhi but not in chennai.

    Now the Nodal officer Miss Aida , said she cann not helpe me on this as the information is not loaded with reference to the new number.

    Now I wanted to know who is taking care of customer interests ? I found there is no use of Either Nodal officers or Appelete and TRAI website simply asks customer to contact these guys who dont have any authority to do any thing out of Box.

    Service providers and Govt are on top of customer if there are any pending bills arranging Goondas to collect the money saying they are from collection Team.

    Is there any way customer can get a satisified service in India?

    Can you get my new number active ASAP and Take action on AIRTEL's irresponsibility and cheap service and no motto of customer satification.
    i have sent an email to the airtel : and the below are the updates.
    ===========================================================

    I would also request you guys to check your exchange if all the emails reach your team.

    I got the below responce as email :

    Commenter Full Name :
    Airtel Presence
    Comment Details :
    Dear Chandra Sekhar,

    This is to inform you that your concern listed 10 Sep. 2010 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, we have sent a sms for the same. Please do write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).We assure you that we are committed to resolving the issue to your satisfaction.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team
    Comment Type :
    Neutral
    Comment Posted On :
    [protected]
    ============================================

    I have replied with my contact number the same day as below :


    ==============================================

    Subject: chandra sekhar M.N.S[protected]
    From: "chandra sekhar"<[protected]@rediffmail.com> on Fri, 24 Sep '10 @ 02:37 PM
    To: <[protected]@airtel.in>
    From: "chandra sekhar"<[protected]@rediffmail.com> on Fri, 24 Sep '10 @ 02:37 PM
    To: <[protected]@airtel.in>


    call me[protected]

    ====================================

    Again i get an update as below :
    ====================================
    Commenter Full Name :
    airtel presence
    Comment Details :
    Dear Customer,

    We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to please drop us an email at [protected]@airtel.in and we will be happy to be of assistance.

    Regards,
    Rakesh Ranga
    Airtel Customer Service Team

    Comment Type :
    Neutral
    Comment Posted On :
    [protected]
    ==========================================

    Is this the way AIRTEL works. How do you think the issue will be resolved automatically. I hope you assume that if customer is not answered for a time, he will withdraw his issue and you can make it resolved in your records.

    ============================================

    After long fight, Even Airtel Nodal Officer Nandini or the Appelte officers did not followup to see what is the outcome of the case.

    Such a responsible the Employee's and the Employer of well known Telecom service provioder.

    ===============================================

    Make Captions when you commit on it, not just for paper work and ADS.

    I will wait to see who calls me and how they respond to the time and money i wasted to followup with AIRTEL while i was facing issue with the service.

    The service is due to the law in INDIA. See below mail and there was not even an acknoledgement, this is the reason Indian Market players take a RIDE of Customers :

    ==============================================

    From: Narasa sarat Chandra sekhar Medapalli
    Sent: Friday, September 10, 2010 7:13 PM
    To: [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in; [protected]@trai.gov.in
    Subject: Reg : Does india has a concept of customer satisifaction?


    Respected Sir,

    I have logged complaints on the consumer forum online for issue with Mobile service provider. I would like to know if there is a body that works for the customer satisfaction in India. I am not sure if I have to be proud to be born in a country where culture is respected and known for its human family relations or to be shameful to find such a policies where there is no concept of Customer Satisfaction.

    Please find My complaint information in detail in the given URL.

    http://www.clientcomplain.com/Worst_Service_from_Airtel_even_for_Corporate_custo...

    http://www.consumercomplaints.in/complaints/airtel-c428812.html

    Please try and allocate some time to go through the above link and let me know if any thing can be done in India to improve customer satisfaction ?

    How can I get some compensation for the time and money wasted to contact AIRTEL to get my issue resolved?

    I expect some help instead giving simple suggestions. As the Nodal officer Team and Appellate for AIRTEL are useless to help customer out of the box and not even sure where they are escalating the issues when they say we have escalated the issue to BACKEND TEAM.


    Hoping for a better future for the customers in India.



    Regards,
    Chandra Sekhar M.N.S
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      A
      arunlovy
      from Bengaluru, Karnataka
      Sep 10, 2010
      Resolved
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      Address: Bangalore, Karnataka

      Dear Friend

      This is arun from Bangalore and am using Airtel number [protected] since more than 1 year.
      I am extremely upset while writing COMPLAIN against AIRTEL BANGALORE that my problem has not been solved so far even after several weeks of sending again and again emails and making phone call on 198.

      I am unable to call up any phone numbers of STD CODE 05661 (Sadabad, western UP) from Bangalore Airtel. I have checked and tried to call up other's Airtel number also but same problem and use to listen voice "All Channels are Busy, Please Try Later". One can check these numbers for your satisfaction[protected] or[protected] or just change last 2/3 digits of these numbers. Interestingly other phones of Vodafone or Relaince etc are working fine with all the numbers of that STD CODE from Bangalore.

      This kind of problem has happened several times in last 1 year and last time I was told from Airtel one day that STD CODE 05661 was unknowingly got BLOCKED in Airtel Bangalore system. Again same problem has happened since 2 weeks but no satisfactory reply pn 198 calls and just FORMALITY kind reply on writing emails on [protected]@airtelindia.com

      I am so much clueless that how can I convince that still I am unable to make any calls of any number of STD CODE 05661 from Bangalore?

      Please rectify this problem....

      Hope my problem will be solved

      arun
      Aug 13, 2020
      Complaint marked as Resolved 
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        P
        prabir.paul100
        from Pune, Maharashtra
        Sep 10, 2010
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        Address: West Bengal

        Dear Sir/Madam
        My mobile no is [protected] west Bengal (Durgapur) sim.
        I recharged Rs 98/- pack for mobile office (2 GB free serfing)on 05/09/2010.after that I got mobile office setting and abled to access internet service up to 06/09/2010 10 am.
        After that when I reached Bokaro (JH) I was unable to use the mobile office service. When ever I tried to open mobile office service, it always shows "PACKET DATA NOT AVAILABE AND CHECK NETWORK SERVICE”. After that I removed that sim from my mobile and inserted another GPRS enable sim to check my phone setting. And I able to access the MO service easily. There was no problem in my phone setting. After that I again reinserted my original ([protected]) sim and tried to access MO service but I failure i.e. it shows "PACKET DATA NOT AVAILABE AND CHECK NETWORK SERVICE”. More than 20 times I contacted to your customer care. Every time they are taking one complain and giving me some times like 2 hours, 4 hours etc.every time they are assuring me that within the above time limit my problem will be sorted out. But till now I am unable to access MO service. Since last 3 days I found that your BLUDDY NONSENSE CUSTOMER CARE PEOPLE (DURGAPUR CENTER)not able to sort out my problem and some times they cut my phone also.BUSTERD CUSTOMER CARE PEOPLES (NAMES-DEPALI ,SOUMEN BANERJEE,BARUN KARMAKAR,DEVJANI,SWARUP)are sitting at hot seat to make foolish the customers only nothing else.

        Please take serious action on this matter so that I can use MO service immediately.
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          A
          anirbanroy
          from Mumbai, Maharashtra
          Sep 10, 2010
          Resolved
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          Address: Pune, Maharashtra

          A fortnight ago I mentioned about the most rotten services from Airtel Boradband and they have not only maintained but left no stone unturned to ensure they live up to the same levels, rotten and a pathetic service.

          The story starts on the 23rd of August, 2010, when one of their officer, Mr. Yogesh (Phone Number:- [protected]), from Viman Nagar Pune, signed a form and collected Rs. 250/- and left.

          The details of the Subscriber enrollment form are as under:-

          1. SEF No.:- RSP110867
          2. SL.:- 110867
          3. Dated 23rd August 2010
          4. Plan:- Impatience 1299

          After this, the man stopped answering to phone calls.

          Finally I get a call on the 31st of August telling me that the work will be done by the 7th. A sure, this time another comes in, checks where to put the wire and then leaves, without any results thereafter, and till date there’s no news from Airtel.

          A request --- Let Airtel keep the Rs. 250 as alms. Another charity to another beggar – let it be, however it’s high time it needs to be ensured that Airtel Broadband starts hiring quality instead of irresponsible jokers and thus making the levels of its services more incompetent and impotent
          Aug 13, 2020
          Complaint marked as Resolved 
          I am from Sri Lanka. I got Airtel Broadband recently. In their advertising Leaflet they said of a data speed of 3.6 mbps. However the the speed checked with Speedtest.net I find -- in the Mornings (7.30am) - Down 0.39, up 0.08 and at midnight (12.00am) Down 0.76, up 0.17. This I informed the Airtel Office. They sent a Technician to check the signal about 3 times and informed me that it could not be improved any more, as I am located a bit far from the Tower (Ariel Distance is Less than 1.5km). Further I was told that a Monthly Bill will be sent to me and make payment when I receive it. No Bills was sent to me and later I found that my BBand dis-connected. I HAD to WAIT ON HOLD FOR MORE THAN 2 HOURS ON their HOTLINE to Contact a Customer service Agent to complain this. This service was used less than 45 days and I am fed up with the way they treat Customers. I feel This is A very low grade Establishment. I am going to an another Service Provider next week. My connection No is[protected] This A Company and 3rd Rate work.
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            D
            dimple physio
            from Bengaluru, Karnataka
            Sep 9, 2010
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            Address: Chennai, Tamil Nadu

            sir,
            iam Dimple from Chennai, my airtel mobile no is [protected],.I am facing an unusual problem from past one week. from past one week recharge in my prepaid card is not successful . Whenever i try to recharge it the error shown in my mobile is recharge not successful. I called customer care of the concern company(airtel) many times but no action was taken, i don't even know whats the actual problem is.I am a doctor and iam suffering a lot because of this problem.
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              H
              himanshuapiit
              from Bengaluru, Karnataka
              Sep 9, 2010
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              Address: Karnataka

              phone number: [protected] is giving missed call & when picked up talks vulgar. please lodge a complaint against this number and kindly block any phone calls and message from this number to my number.
              my number is [protected]
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                Y
                yoge_84
                from Mumbai, Maharashtra
                Sep 9, 2010
                Resolved
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                Resolved

                Address: Uttar Pradesh

                Dear Sir,

                I have purchased your Airtel DTH on 30th of Aug 2010 from one of your dealer in Bareilly (U.P.) i.e. M/S ERA RADIOS, D.D. Puram Bareilly (U.P) 243122.

                My ID NO. is [protected]

                i am getting problem on using Airtel DTH i.e. on 30th of Aug 2010 the dealer told me that your services will be actived tomorrow as he has done my recharge and also i have recived a sms from Airtel regarding that recharge,

                But since then i am not able see a single channel as it says that you are having a negative balance i have complained to the customer care for the same as in they are saying that your issue will be resolved in 48 hrs but still after so many times contacting your dealer, customer care and even i have given a call to your Area Manager Mr. VIVEK CHAUHAN he is also unable to resolve the issue.

                Mr. Vivek is such careless fellow that he is on getting my call is telling me about someone else problem that your hardware is getting some error and it would be done in 4 hrs for sure on enquiring further more he wakes up and saying that i am sorry it was not your complaint.

                Sir... as we all know that AIRTEL BHARTI is such a big name and brand in todays comptitive scenerio but can you answer my simple quetion that i this brand name is going to sustain anymore after such thing you people are doing with us.

                The type of customer care and managemnet you are provide is ridicilous and i am now telling everyone to not to use AIRTEL anymore... what i feel is its a pain that i have taken on my own by purchasing this stupid DTH box.

                If you people feel anymore that you can resolve it then do it or else i know that AIRTEL DTH is waste to use.


                Thanks & Regards,

                YOGENDRA GAUTAM

                +91 [protected]
                Aug 13, 2020
                Complaint marked as Resolved 
                To Air Tele Dish TV
                Dear Sir

                Pls. set up Dish TV Box
                Request you again and again but by your side does not take any request make passed 1 and ½ passed to my Gurudev Electronic Mr Shailesh bhai that in my LCD does clear image Pls. check my air tel box. Got reply that trouble in LCD TV Box.

                Gurudev Electronics
                Krishan Complex Opp. T.V.Palace Mohan Ni Chal Varachha Road
                [protected]

                As his suggestion put the LCD TV BOX to company M/s Intex care service at Gas pipe circle after month passed on given pressure it and insert the new circuit card and had show me clear picture of TV by LVD TV BOX

                There after I Connected to your Air Tel Box but find same rough picture ( white spots waves )as previous one

                That requested my shopkeeper Mr Shailesh .He said wait two day Shortly repair it .

                time passes requesting again 2 but Shailesh keep looses so I had no source request to make on phone dial [protected] and it guide dial 12150. as guide keep finger 3 for gujarati and talk with representive finger on 2 wait for some one held but it automatically disconnect


                I was failed to contact you there after opened the internet Google search collect your address
                put to request find unsatisfied

                got the reply said below
                Dear Mr. Dave,

                Thank you for writing to Airtel Digital TV.

                This is with reference to your e-mail regarding service issue of Airtel Digital TV.

                We sincerely regret the delay in responding the mail and the inconvenience caused to you.

                We would like to inform you that as per our telephonic conversation on 10/11/2010 your service issue has been resolved and your services are active.

                It is our privilege to have you as our valued customer and we look forward to a long and fruitful association with you.

                Regards,
                Sonia Puri
                Airtel Digital TV


                By your reply my shopkeeper keeping Lazy services I am completely confused it passed two
                Month by your side and shopkeeper does not take care of
                My mood become off request be fail due to just slight of loose wiring or technical disturbance

                It heart me
                regards
                Suryakant C Dave


                my customer care numbered [protected]
                my address is
                Suryakant Dave
                15, Gandhi Vihar,
                Lambe Hanuman road,
                Surat 395 006
                mob:[protected]
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                  Satnam kaur
                  from Anandpur Sahib, Punjab
                  Sep 9, 2010
                  Resolved
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                  Address: Chandigarh, Chandigarh

                  Hi,

                  I have an airtel prepaid connection ([protected]) on which today morning at 9:40 am, received an sms from[protected] that ' you have pressed star to copy the song dil titli without VO as your hello tune ,to confirm reply with 9 or call[protected] . subscriptions charges Rs 30/pm and download Rs15/-song ' where as I never opted for such kind of request .I don't want any hello tune to be activated on my number . kindly do the needful otherwise I disconnect my services

                  Regards
                  Satnam Kaur
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Airtel Prepaid Connection — Activation of Hellotunes

                  I m a regular customer of airtel prepaid connection.. But one day airtel had just activated hellotunes service . I had never activated hellotune service.. After then when i call up customer care then they just replied that " sir, this may be due to technical problem, Please call us after 4 hours"... I had warned them not to deduct my balance for hellotunes but these [censored]s had deduct my balance...

                  Airtel is the worst service among Telecom services...

                  Airtel SUCKS...

                  frm,

                  Partho MUkherjee
                  [protected]
                  I m using prepaid airtel connection from one year. My no is [protected]. I have sony ericsson k550i handset.
                  currently i m in hisar (Subhash Nagar near ashirwaad academic). I have taken GPRs connection and paying 300 /- per month. now days i m facing problem of net. Not able to access net in my area but it is running well in all other areas well. I have complained twice in air tel care..but still not get any response from there and getting the same problem. I m really very much disappointed with this. They say that mam ur prblm will be solved in 3 days..but today is 8th day when i m facing the same problem.and my whole work is pending. Please do something as soon as possible.

                  Airtel — Hello Tune receving without any confirmation or sms

                  On 12nd November, 2008 I received call for Hello tune, that I never did. a tune is activated, again I have not done or requested for this. In consequence they deducted Rs 30 from my balance without my request or confirmation.

                  my mobile no. [protected]
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                    C
                    Capt varun
                    from Mumbai, Maharashtra
                    Sep 9, 2010
                    Resolved
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                    Address: Thane, Maharashtra

                    Please note the below attached email which are self explanatory.
                    Till date I have not received any sort of positive response from these guys.

                    Good Day,

                    With reference to the below mentioned mails, Still awaiting any sort of response from your side.
                    So far have tried calling your customer care centre 24 times with assurances of getting the problem rectified and somebody will contact within 24 hours but no progress so far.
                    I again repeat myself, it is going to be a whole month since I have made payment if you are unable to make the installation then please refund the money paid.
                    If you are unable to make the connection please refund the amount without any more delays.
                    If this matter is not resolved by next i.e. 13th September exactly one month after making the payment, self will be forced to start taking legal action by approaching customer court.

                    Please treat this as a 7 day notice.


                    Brgds
                    Capt. Varun Kadian
                    [protected]


                    From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com]
                    Sent: 06 September 2010 08:32
                    To: '[protected]@airtel.in'
                    Subject: RE: New Connection

                    Good day,

                    With reference to the below attached mails, Got call from your Delhi customer care but still no sign of any technician or anybody else for setting up the connection. This inspite of getting assurances of getting the call within 24 hours from the customer care. It is almost going to be a month after making the payment and 10 days since sending mails to your customer care.

                    If you are unable to make the connection please refund the amount without any more delays.
                    If this matter is not resolved by next Monday (today is 6th September 2010) i.e. 13th September exactly one month after making the payment, self will be forced to start taking legal action by approaching customer court.

                    Please treat this as a 7 day notice.

                    Brgds
                    Capt. Varun Kadian
                    [protected]


                    From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com]
                    Sent: 03 September 2010 09:16
                    To: '[protected]@airtel.in'
                    Subject: RE: New Connection

                    Good day,

                    With reference to the below attached mails, still awaiting any sort of response from your side.

                    Brgds
                    Capt. Varun Kadian
                    [protected]


                    From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com]
                    Sent: 31 August 2010 15:49
                    To: '[protected]@airtel.in'
                    Subject: RE: New Connection

                    Good Day,

                    With reference to the mail attached below sent earlier on 27th August 2010, please note that self got a prompt call on 28th August 2010.
                    However after taking note the details, self was promised that local area manager for new connections will get in touch asap.
                    But so far,i.e. until 31st August 1600 hrs, no one else has contacted self regarding the above matter.

                    Please note that self has applied online and had got a call on 12th August 2010 around 1830 hrs.
                    Then self had paid 5490 Rupees via IVR for HD connection with PVR Setup box.
                    Rest all the details are given in the previous msg below.

                    Please clarify as well as schedule the installation at the address given below asap.
                    Feel free to contact self on the below given number when convenient.

                    Brgds
                    Capt. Varun Kadian
                    [protected]

                    B- 401, Swarna Bldg,
                    Sector-7, Plot 13/14
                    Kharghar
                    Navi Mumbai - 410210.


                    From: Capt.Varun Kadian [mailto:capt.varun.[protected]@gmail.com]
                    Sent: 27 August 2010 10:52
                    To: '[protected]@airtel.in'
                    Subject: New Connection

                    Good day,
                    I, Capt.Varun Kadian, had applied online for a new Airtel Digital TV HD connection with PVR option.
                    I got call from your customer executive on 12th August 2010 regarding the same. During the process self had made a payment on the same day from credit card with transaction ID : 10259775.
                    Customer ID given was : [protected].
                    In response Self got 3 SMS with installation scheduled for following timings :
                    1. 15 August 0900 hrs
                    2. 17 August 1500 hrs
                    3. 26 August 0900 hrs

                    However Till date (27 August 1100 hrs) nobody has come for installation so far.

                    Please clarify as well as schedule the installation asap.
                    Feel free to contact self on the below given number when convenient.

                    Brgds
                    Capt. Varun Kadian
                    [protected]
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    AIRTEL DIGITAL TV — No connection even after payment

                    I had registered a request for a new connection for Airtel Digital TV on Airtel website on 21st & 24th instant. In this regard I received a call from phone no.[protected]. The person told me his name 'Anurag' & told me that he is from organization named 'Connectindia' which is part of Airtel. For taking Airtel-Digital TV connection, he asked me to visit their official site 'http://offers.connectindia.in/checkout.htm' and asked to pay Rs.1750/- online. He also assured that somebody from Airtel will call you within 2 - 3 hours and the TV connection will be completed within 24 hours. But till now nobody has called me or visited my place.

                    On callback to the no.the phone is coming busy.

                    On enquiring with Airtel Customer Care on tollfree no. 12150, the lady unable to give any details of above said referance.

                    May I know immediately whether the call I received & the site I visited & paid is genuine or FRAUD ? Accordingly I have to take immediate steps.

                    Your immediate response is expected.

                    Thanx

                    Prashant P Dighe

                    Airtel-Digital — No connection even after payment

                    AIRTEL DIGITAL TV

                    No connection even after payment
                    I had registered a request for a new connection for Airtel Digital TV on Airtel website on 21st & 24th instant. In this regard I received a call from phone no.[protected]. The person told me his name 'Rijawan' & told me that he is from organization named 'Connectindia' which is part of Airtel. For taking Airtel-Digital TV connection, he asked me to visit their official site 'http://offers.connectindia.in/checkout.htm' and asked to pay Rs.1700/- online. He also assured that somebody from Airtel will call you within 2 - 3 hours and the TV connection will be completed within 24 hours. But till now nobody has called me or visited my place.
                    he has also given his mobile no-[protected] but no body is reciving the call

                    On callback to the no.the phone is coming busy.

                    On enquiring with Airtel Customer Care on tollfree no. 12150, the lady unable to give any details of above said referance.

                    May I know immediately whether the call I received & the site I visited & paid is genuine or FRAUD ? Accordingly I have to take immediate steps.

                    Your immediate response is expected.

                    Please any one help me out

                    Thanx
                    pradip Kumar
                    [protected]
                    Dear Sir

                    Same probleam happens with me also if you have find and salution please tell me also

                    Airtel — no connection even after 10 days

                    i have paid 750 rs. for broadband connection. they said me a defaulter which is wrong & i have cleared this matter to them.but until now they have not provided me broadband connection.i have deposited rs. 750 on 10 march 2010 but until now their is no response.they have taken my original electricity bill & now not returning it.as this bill is necessary for me to get refund from mp electricity board.

                    AIRTEL DIGITAL TV — delay in installation and no progress after making several calls to customer care

                    I have made an online booking for digital TV connection on 30th of March 2010 and been commited that connection will be activated withing 48 hrs of time frame. Till now my digital TV connection is not active and I have no phone call from the department. I have paid the money on 30th march itself and still waiting for connection to be active and working properly.
                    My customer id is [protected]
                    My mobile no:[protected]

                    Thanks
                    Satya Prakash bharti
                    Hi

                    Today I had made a trasaction of Rs 1750 towards my Airtel DTH connection.He promised me with 1 hr I will get an email with all detials.Till now (After 5 hrs) I did not get ant mails.

                    Airtel — NO CONNECTIVITY AFTER PAYMENT

                    Tried level best to register a complaint for no connectivity inspite of making payment to Airtel. Everytime a new number is given by the customer care exec. I do feel after such a long waiting and innumerable calls i know more about them then their CEO My request no given by them is 37106066 dated 1st Sept. Can you guys help me out
                    insttalation setup
                    coode error B001
                    COSTOMER ID [protected]
                    =============INSTALATION SETUP==========
                    COODE ERROR===== B001
                    COSTUMER ID===== [protected]
                    CONTECT MY NUMBER ===[protected]

                    AIRTEL SERVICE ARE SO LEASY AND LEASY COMPANY
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                      G
                      gauravktyagi
                      from Agra, Uttar Pradesh
                      Sep 9, 2010
                      Resolved
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                      Address: Ghaziabad, Uttar Pradesh

                      Dear Sir,

                      I have taken a Airtel Prepaid number no [protected] and I am using this from last two year, All the verification was done at the time of activation.

                      Now I have received a call from[protected] and they are saying that i have received a complaint that some one is using your sim card. and they are trying to call again and again and disturbing my parents. there is no law in india who can help..the no from which they are abusing me is[protected]... This number is with my parents

                      If you need any further varification then please call me on my post paid number [protected], [protected],[protected], [protected], I am using other Number as weel , If you need any document related to MY ID as PAN CARD, VOTER ID or any other then i will provide you . although it is already provided you at the time of activation.

                      I further request you to not to disturb on this Airtel no. [protected]. Otherwise i will file a consumer suite in consumer court against Airtel services.

                      I am again attaching herewith MY ID again for your reference.

                      Gaurav Tyagi
                      +2 photos
                      Aug 13, 2020
                      Complaint marked as Resolved 
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                        A
                        arjun.c
                        from Gurgaon, Haryana
                        Sep 9, 2010
                        Resolved
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                        Address: Kolar, Karnataka

                        Dear Airtel Users
                        Please Don't Buy Airtel Prepaid/Postpaid Services in Karnataka, i'm Really Disgusted with it's worst Services from the year 2008 to 2010. Really The Services are too Horrible than Vodafone Essar (This Operator also become Worst in Karnataka) Here Airtel has so Many Problems (Call Disconnection, Network Failure, Network Busy and Network Error) This has become so worst than a New Gsm Player who faces initial Problems with the services. it is just like "Hale Pathre, Hale Kabna, Hale Paper" Mobile Service that means (Old Vessel, Old Iron and Old Paper) Which is a useless Mobile Service some Airtel Lovers claim the network is best in Karnataka. Airtel Become too Worst Than TATA DOCOMO in Karnataka My number is [protected]
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          B
                          binnie31
                          from Chandigarh, Chandigarh
                          Sep 9, 2010
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                          Address: Bareilly, Uttar Pradesh

                          i buy a new airtel dth connection from auth. seller of airtel M/s Image Enterprises , civil lines , bareilly-243001 (U.P.) Contact no.: [protected]. on 08-09-10 at 12.30 p.m. on that time they gave fake promise that your installation will be done within 2 hours.......but there is no response from there side all over the day everytime i call them they said that we had no engineers for installation at present time...so after more than 24 hours i call them again & they not put my phone.they really waste my entire day. my reciept no:1690, amount: 1750=00 (which i paid cash as fuul advance). i also send u the scan copy of receipt.........pls help me
                          +1 photos
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                            M
                            Manoj1703
                            from Pune, Maharashtra
                            Sep 9, 2010
                            Resolved
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                            Resolved

                            Address: Gurgaon, Haryana

                            Hi,
                            I am a resident of Gugaon and have been using Airtel Broadband services since a couple of years. This year (2010 ) in the month of Jan a gentleman from Airtel calls me up and offers FREE Online Gaming option. I declined the offer, however he still insisted and reinstated that the service was for free and collected my Acccount number and created an account at his end. I still refused to use the service. After a couple of days I received Airtel's Bill and found that they had charged me 199.00 extra. I called up their customer services for waiver of the charges and removal of the said service from my account. They promised to do the same. till date they have not done any thing about it.

                            I have called Airtel several times, have emailed they several times still they refuse to resolve.

                            They have sent me a bill of 3098 till July and have disconnected my connection (On July 15 - 2010).

                            I want them to remove
                            199 x 6 = Rs 1194.00
                            100 x 6 = Rs 600.00 (Late Fee which happed due to they fault )

                            Total of Rs 1794 from 3098 and resolve the issue
                            Second concern after disconnection on 15 July they have send me a bill for August as well.

                            Now a total of 4139 rupees

                            Waiting for your Help

                            Manoj Sharma
                            Airtel Account Number[protected]
                            Phone number [protected]
                            Aug 13, 2020
                            Complaint marked as Resolved 
                            Hi,
                            I want to shift my existing Airtel Broadband & landLine to my new residence.
                            So, I logged a request on 5th of September 2008.

                            Request was to disconnect the existing line by 24th of Sep 2008 from old premises and to reconnect it on 26th of Sep 2008.

                            After the History of the call, you can Understand..
                            Attached every proof...

                            05/09/08 / Shifting Ticket Number 55319 / Reference #: 44104328 / 12:01pm
                            06/09/08 / Got confirmation from airtel that, There is Availability of connection in the Area.
                            07/09/08 / Got confirmation from airtel that, There is Availability of connection in the Area.
                            25/09/08 / 11:00a.m / Reminder to them
                            26/09/08 / 1:00p.m / Complaint 12159924 / Spoke to Dyana
                            27/09/08 / 1:00pm / Reference #: 4489247 / Spoke to Anand
                            27/09/08 / 5:00p.m / Reference #: 44545178 / Spoke to Vinothini - Call escalated to Mr.NesaKumar
                            29/09/08 / 12:00 Noon / Reference #: 44677974
                            29/09/08 / 12:17 / Received call from Mr.Ramkee
                            29/09/08 / 12:34p.m / Received call from Karunanidhi about Enquiry
                            29/09/08 / 1:55 p.m / Received call from Karunanidhi, stating that, there is no Internet connection in the area.
                            29/09/08 / 2:15 p.m / I Called Mr.Ramkee[protected] To inform the Status.
                            29/09/08 / 2:25 p.m / Spoke to Venkat In Customer Care /[protected]
                            29/09/08 / 2:17 p.m / Received a message from Ramkee / Would Call me by 4:00p.m
                            29/09/08 / 4:16 p.m / Sent Message to Ramkee, asking wat happened?
                            29/09/08 / 4:16 p.m / Sent Message to Ramkee, asking wat happened?
                            29/09/08 / 4:18 p.m / Received a message asking for 20 more minutes
                            29/09/08 / 5:00 p.m / No Status upto now.
                            29/09/08 / 5:45 p.m / Ramkee Called me up( Reference #:[protected] and said, there is no connectivity to the place. More Over he told me that, he will do something by the next day afternoon 12:30

                            I think, you can know, how worst is the Airtel.

                            I lost my client, I lost my mental stability, Mental pressure, Money loss.

                            What is Airtel going to do for this? This is not a simple issue...

                            Not even a single bill, I had paid less...

                            From the Call history with the Airtel customer care, They can know, how much, am stressed.

                            Please, do something for this. I never need any person to be cheated by Airtel here after...

                            They made me trusted, that, I will get connection and now they saying, they can't.. After they itself committed, they can...

                            Regards,
                            Anish V Mathew
                            This mail is to bring to your notice about the poor service provided by airtel broadband. i have installed airtel broadband service during the month of june 2009, The connection was provided and the DP box was placed 30m away from my residence, due to that there was lot of interruption in the broadband connection. so i have posted a complaint during the month of september 2009 and the complaint number is 23773524, there was no response to my complaint, so i have posted two more complaints in the month of october 2009 and the complaint numbers are 25556650, sa2x2900-1 bt that was too in vain. till date my complaints are not rectified.
                            instead of placing DP box in my residence they have cancelled my connection without bringing to my notice and now they are claiming Rs.2, 800. Not satisfy the customers complaints and cancelling the connection and claiming Rs.2800 is not inorder.

                            I request you to make a thorough investegation on it, cancel the claimed amount, fix the DP box at my home and provide us proper service
                            A.M.R.Gandhi,
                            12/82, azzizudin khan bagadhur street,
                            triplicane highroad,
                            triplicane,
                            chennai-600005
                            reference number:[protected].

                            Dear Sir/Madam,

                            This mail is to bring to your notice about the poor service provided by airtel broadband. i have installed airtel broadband service during the month of june 2009, The connection was provided and the DP box was placed 30m away from my residence, due to that there was lot of interruption in the broadband connection. so i have posted a complaint during the month of september 2009 and the complaint number is 23773524, there was no response to my complaint, so i have posted two more complaints in the month of october 2009 and the complaint numbers are 25556650, sa2x2900-1 bt that was too in vain. till date my complaints are not rectified.
                            instead of placing DP box in my residence they have cancelled my connection without bringing to my notice and now they are claiming Rs.2, 800. Not satisfy the customers complaints and cancelling the connection and claiming Rs.2800 is not inorder.

                            I request you to make a thorough investegation on it, cancel the claimed amount, fix the DP box at my home and provide us proper service
                            Hi Rakesh,

                            No one has tried to contact me so far.

                            Regards
                            Manoj
                            Sir !

                            What resolution have you given me... I have no communication from Airtel.
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                              A
                              ajaytikare
                              from Madurai, Tamil Nadu
                              Sep 9, 2010
                              Resolved
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                              Resolved

                              Address: Chennai, Tamil Nadu

                              Dear Sir / Madam,

                              This is to bring to your attention that my Blackberry service (299 plan) has been non-functional since the night of the 11th August 2010, on my Airtel connection ([protected]).
                              A ticket was raised to this effect (Complaint #[protected] on the 13th of August 2010 and a resolution date of 17th August was conveyed.
                              In an effort to reset the services, the support centre decided to deactivate and re-activate my services but did not succeed, and since then my service has been in the <B> "Pending for Activation"</B> status.

                              Numerous emails to bb.[protected]@airtel.in and repeated calls to the Support services (7070) as well as the Nodal Officer south region have not been able to resolve the problem. I have been told that the support staff has escalated the issue and has also spoken / written to the back-end technical team about it, although there has been no positive response from them. Various deadlines committed to me by your support staff have not been met and the service still remains inactive as of 09th September 2010

                              As of today morning, I was informed by the Nodal officer south that Airtel is not able to solve my problem and are facing similar issues with a number of other customers. This challenges the faith in Airtel's technical capabilities, Support services and longevity for all of those users who are suffering.

                              I have always appreciated Airtel's service quality until this time and would hate to have to change my service provider, but you are leaving your customers with little choice.

                              Kind regards,
                              Ajay
                              Phone Number: +[protected]
                              Blackberry Plan: 299
                              ajaytikare(at)hotmail(dot)com
                              Aug 13, 2020
                              Complaint marked as Resolved 

                              Airtel-Blackberry — Sending sucking bills

                              Please note whenever u go in for a Blackberry package of RS.499/- from airtel, Airtel sucks you throughly. I quote the sentence from the letter i had received: "the Blackberry goes to the server every 15 minutes to check for any data in the email, this process is called 'Polling'. Further, Rs.0.50 paise is charged for 1KB." In short whether there is message or not, you are paying Rs.4/- per hour and Rs.96/- per day or Rs. 2, 880/- per month as GPRS charges. This info is never revealed to the customer.
                              I received a fat bill and arguing out with the Nodal officer thru lots of correspondence. If anyone interested to help me i shall be very happy.
                              Moreover, such polling charges i discovered is not charged by Competitor Vodafone. Which company will you opt for? Be careful and get all details.
                              with best,
                              Vatsal

                              Airtel-Blackberry — BB Service

                              I had purchased a Black Berry in 2007 & then in 2009.

                              I had given it as its display was lost in March 2010. It had been 1.5 Months since I had given mobile for Change. They gave me a handset after 1 month but it was not functional so i returned them back.

                              Every time I give BB for some problem i don't receive it before 1 month. This is really ridiculous. For now it had been 1.5 months. I have to travel abroad. My lot of work is hindering because of this.

                              Please trust me it is really harassing.


                              Ankit Agrawal
                              Indore India
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                                L
                                loveya sharma
                                from Mumbai, Maharashtra
                                Sep 9, 2010
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                                Address: West Delhi, Delhi

                                My complaint is - 30 rupees are being charged on my airtel broadband number as music portal charge, from last year i am registering my complaint to Air-tel through email and telephone, but nothing is happening.

                                i dont why they are not removing music portal from my account. i got plenty of emails and phone calls from airtel that my problem will sort out this time. even this month also 30 rupees are being charged. it might be a toughest job to remove music subscription from my account, but it should not take more then an year.

                                highly disappointed with airtel services.

                                is there any way to remove music subscription from my account permanently or i have to discontinue with there broadband service.

                                Airtel Broadband — musiq portal subscription

                                please deactivate my musiq portal subscription , i don,t require that musical portal for my landline my no is[protected] already we register through your coustemercare executive through phone our complaint id is 30797143 so please do me the needful


                                thank you
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                                  S
                                  sudamani
                                  from Delhi, Delhi
                                  Sep 9, 2010
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Dear sir,
                                  I registered with NDNC on 28/05/2010, and the unique reference number is A[protected]. I called up airtel customer center many times asking them to block the promotional / spam messages. But no result still i am getting Ad messages , even though I was informed they have blocked all such messages to my number. Please suggest.

                                  Regards,
                                  Sathiya
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
                                  Dear sir,
                                  I registered with NDNC on 03/09/09, and the unique reference number is S[protected]. I sent more than 100 messages to all and sundry in the company, to the appellate Authority, Nodal Officer and everyone. But no result still i am getting Ad messages , even though I was informed by the Appellate Authority that 58888 has blocked all messages to my number. I am enclosing all the messages to and from Appellate Authority as well. You can decide.

                                  Copies[protected]
                                  Dear Mr. Gunasekaren,

                                  Thank you for contacting Airtel.

                                  You have expressed concern over promotional message and call received for your mobile number [protected].

                                  We understand your concern and will work towards resolving the same.

                                  We would like to inform you that, your Airtel number is already registered under NDNC on 03/09/09, and the unique reference number is S[protected].

                                  If you received promotional calls and SMS means, please revert back with the following details,

                                  1. Date and Time of call

                                  2. Content of Message or Call

                                  3. Message centre number

                                  4. Name of the organisation

                                  Looking forward to be of assistance to you always.

                                  For further assistance, mail us at [protected]@airtelindia.com.

                                  We value your association with Airtel.

                                  Warm Regards,

                                  Krishnaprasath G
                                  Customer Care Executive
                                  Bharti Airtel Limited[protected]
                                  [protected]
                                  Dear Mr. Gunasekaran


                                  Thank you for contacting Airtel.

                                  We refer to your e-mail dated 30th October 2009 , regarding Mobile # [protected]


                                  We thank you for highlighting your concerns and we sincerely regret for the inconvenience caused to you in this regard if any.

                                  We wish to confirm that we have registered your below complaint on DND against the service request number [protected]. We will revert to you on or before 12th Nov 2009

                                  We request your cooperation till then.

                                  We wish to confirm that the above mentioned mobile number has been registered under DND (Do not disturb)

                                  However we would also like to tell you that we need your support co-operation to work towards gradually getting these calls stopped. Every time we receive a complaint, we are allowed by the regulation to take action against the Tele Marketers. We first write warning letters, then impose financial penalty & then disconnect. In this way we hope to have these calls stopped.

                                  We trust the above adequately addresses your query. Your interaction id for this e-mail is [protected]


                                  It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.


                                  Thanking you and assuring you of our best services at all times.

                                  For further assistance, please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

                                  Warm Regards
                                  Asif
                                  [protected]--
                                  Dear Airtel Customer,

                                  Thank you for writing to us.Your request has been registered with us and your unique reference no. is [protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

                                  Warm Regards
                                  Airtel Customer Service

                                  Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

                                  This is an auto-generated response. Kindly do not reply on this mail.


                                  [protected]-Original Message[protected]------
                                  Subject: Re: [protected] [|BAL|[protected]|[protected]|]
                                  Date: 03/11/2009 08:59:29 AM
                                  From: guna.[protected]@gmail.com
                                  To: [protected]@airtelindia.com
                                  Message body:

                                  dear sir
                                  NDNC request Unique No- S[protected] on 3.9.09 Customer care Service Request no[protected] on 30.10.09
                                  her is a list of calls i get frequently. see the frequency and time they send they send these messages.


                                  1. Sender Tm-my Today from message centre

                                  [protected] about cricket on 2.11.09 at
                                  07;32;44pm
                                  2. Sender 54321 from message centre
                                  [protected] about cricket on 2.11.09 at
                                  08;56;18pm
                                  3. Sender 54321 from[protected] about cricket on
                                  2.1109 at 09;54;09pm
                                  4. Sender54321 from[protected] about cricket on
                                  02.11.09 at 10;32;26pm
                                  5. Sender54321 from[protected] about cricket
                                  on02.11.09 at 10;32;42pm
                                  6. Sender 54321 from[protected] about cricket
                                  on2.1109 at 11;41;22pm
                                  7. Sender 5454203 from [protected] about cricket on
                                  3.11.09 at 12;17;53am
                                  8. Sender 58888 from [protected] about MCLUB on
                                  3.11.09 at 08;26;13am

                                  Such frequent messages at midnight is too much and quite disturbing.Should w not have peace at night. Dont they have any scruples . Being a heart patient at that it is quite frustrating because if you in a responsible position cant stop this who else can Should I bear pain this till 12th Nov as you said. I couldnot even sleep freely at night and got my Blood pressure running high due to this.
                                  Please do something about this . I cannot bear his . Thinking about this itself is raising my blood pressure.

                                  G.Gunasekaran


                                  On Fri Oct 30 2009 at 5:32 PM [protected]@airtelindia.com wrote:


                                  Dear Mr. Gunasekaran

                                  Thank you for contacting Airtel.

                                  As per your previous mails you had expressed concern over Promotional messages for your Airtel number [protected].

                                  We understand your concern and will work towards resolving the same.

                                  Your concern has been registered under Service Request number is [protected] and forwarded to concern department.

                                  Please make note of the Service Request number for future communication and correspondence. We will revert back to you on or before 12 11 09.

                                  We realize that this situation must have greatly inconvenienced you. We request your cooperation until such time.

                                  For further assistance mail us at [protected]@airtelindia.com.

                                  We value your association with Airtel.

                                  Warm Regards

                                  Sudhakar M
                                  Customer Care Executive
                                  Bharti Airtel Limited

                                  To leave your feedback on the current interaction please use the following URL-
                                  https: ispeed.airtel.in iVoiceFeedback Search EFViewerDE.aspx info=0F7197E077DD77DA7EC018BB144987DA7EEF53F11B798C8CF61B7D8A[protected]E8C848DF... refno=[protected]

                                  Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.

                                  [protected]Original Message[protected]
                                  From: guna.[protected]@gmail.com
                                  To: [protected]@airtelindia.com
                                  Cc:
                                  Sent:[protected]:06:34
                                  Subject: Re: [protected] [ BAL [protected] [protected] ]

                                  Dear sir
                                  After the above mail I recieved another message in the mobile from AT- promo at 01;12;58 pm from mobile [protected].
                                  Content is about launch of advantage plan-1 year validity

                                  Regards
                                  Gunasekaran





                                  On Fri Oct 30 2009 at 9:02 AM [protected]@airtelindia.com wrote:


                                  Dear Mr. Gunasekaren

                                  Thank you for contacting Airtel.

                                  You have expressed concern over promotional message and call received for your mobile number [protected].

                                  We understand your concern and will work towards resolving the same.

                                  We would like to inform you that your Airtel number is already registered under NDNC on 03 09 09 and the unique reference number is
                                  ....Rest of the message is truncated.
                                  [protected]--
                                  Dear Airtel Customer,

                                  Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.

                                  Warm Regards
                                  Airtel Customer Service

                                  Note: Please mention your mobile no. in the subject of the email whenever you write to us for a quicker response. Do not include any space or any special characters between the digits.

                                  This is an auto-generated response. Kindly do not reply on this mail.


                                  [protected]-Original Message[protected]------
                                  Subject: Fwd: Fwd: [protected] [|BAL|[protected]|[protected]|]
                                  Date: 25/11/2009 09:21:59 AM
                                  From: guna.[protected]@gmail.com
                                  To: nodalofficer.[protected]@airtel.in;[protected]@airtelindia.com;appellate.[protec...
                                  Message body:

                                  Dear sir
                                  Even today I received a message from Sender 58888 - MClub - Message centre[protected] at 08.17.44 am on 24.11.2009.

                                  So it is clear that 58888 has not been deactivated till this moment.
                                  Your immediate action is requested in this regard.
                                  I have already sent a copy of all my messages and your replies to the Apellate Authority as well.

                                  Thank you.
                                  G.Gunasekaran



                                  [protected] Forwarded message[protected]
                                  From: Gunasekaran Govindarajan guna.[protected]@gmail.com
                                  Date: Mon Nov 23 2009 at 5:47 PM
                                  Subject: Fwd: Fwd: [protected] [ BAL [protected][protected] ]
                                  To: appellate.[protected]@airtel.in





                                  [protected] Forwarded message[protected]
                                  From: Gunasekaran Govindarajan guna.[protected]@gmail.com

                                  Date: Mon Nov 23 2009 at 5:34 PM
                                  Subject: Re: Fwd: [protected] [ BAL [protected][protected] ]

                                  To: Nodalofficer.[protected]@airtel.in


                                  Dear sir
                                  Iam sorry to dispute your finding. Iam still now getting messages from 58888
                                  Following are the records
                                  1. Sender 58888- Mclub- message centre [protected] sent on 19.11.2009 at 08.11.50am 2. Got a call from [protected] for caller tunes at
                                  11.00Am on 14.11.2009
                                  3. Sender AT-Promo Message centre [protected] on
                                  19.11.2009 at 03.52.24pm
                                  4. AT- Talktime- message centre [protected] on 20.11.09 at 06.49.12pm 5. AT-Talktime- message centre[protected] on21.11.09 at 03.39.42pm 6. Sender 58888 MClub -Message Centre[protected] on 23.11.2009 at 08.04.46am 7. AT-Talktime- message centre[protected]- on 23.11.2009 at 10.38.06

                                  So it seems your advice to the concerned message centre to deactivate has not been acted upon.
                                  Iam very much concerned about the ineffectiveness of my DND registration. even after 75 days or so.

                                  Thanks for your communication
                                  Gunasekaren.G



                                  On Thu Nov 19 2009 at 7:00 PM Nodalofficer.[protected]@airtel.in wrote:




                                  Dear Mr.Gunasekaran

                                  Thank you for contacting Airtel.


                                  We refer to your e-mail dated 13th November 2009 regarding Mobile # [protected]

                                  We would like to inform you that we have verified your records and found that the subscription services -(mclub) 5888 has been deactivated for the above mentioned mobile number.


                                  It has always been our effort to provide you with supreme and unrivaled customer service and we assure you of our sincere commitment in meeting all your future requirements too.


                                  We trust the above adequately addresses your query. Your interaction id for this e-mail is[protected]


                                  Thanking you and assuring you of our best services at all times

                                  For further assistance please reply via e-mail. We can also be contacted through web on [protected]@airtelindia.com.

                                  Warm Regards

                                  Ambika

                                  Nodal Officer
                                  Customer Service Delivery

                                  Disclaimer: Kindly note that the working hours for Nodal is from Monday to Friday between 9:30 am and 6:30 pm






                                  Gunasekaran Govindarajan guna.[protected]@gmail.com

                                  [protected]:47 AM

                                  To
                                  Nodalofficer.[protected]@airtel.in
                                  cc

                                  Subject
                                  Re: Fwd: [protected] [ BAL [protected][protected] ]

                                  P Please do not print this e-mail unless it is absolutely necessary P





                                  Dear sir
                                  I would like to thank you for your kind action regarding deactivation of 54542 and others.
                                  Still I am continuously receiving promotional messages of MClub from sender 58888 -message centre [protected].

                                  Message Details from MClub lately.
                                  1. on[protected] at 08:16:17am
                                  2. on[protected] at 08:25:17am

                                  I would be very much obliged to you If you could arrange to stop this as well
                                  Thanks and Regards
                                  Gunasekaran

                                  On Tue Nov 1
                                  ....Rest of the message is truncated.



                                  So this is how iam polished off by Airtel people. The kind of service they provide????????????? God help us.

                                  Regards
                                  Gunasekaran
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                                    S
                                    shubhendra singh
                                    from Bhopal, Madhya Pradesh
                                    Sep 8, 2010
                                    Resolved
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                                    Resolved

                                    Address: Hyderabad, Andhra Pradesh

                                    hello!!
                                    sms is not going to a particular number....lasty 25 days i cant sent sms to a particular number..I had submitted complaint to airtel...but no answer.....please tell me solution or take any action very fast. I totally upset from airtel.
                                    I hope you will understand my problem. Thank you.
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      A
                                      anis_kolkata
                                      from Patan, Gujarat
                                      Sep 8, 2010
                                      Resolved
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                                      Resolved

                                      Address: South 24 Parganas, West Bengal

                                      Sir,
                                      I am Anis Uddin Sheikh, customar I.D is [protected] . Today i have got sms from airtel digital service '' DEAR CUSTOMER ,YOUR SERVICE REQUEST REFARENCE NO. IS 3770461 FOR ''VC ISSUES ''HAS BEEN RESOLVED.IF THE ISSUE IS UNRESOLVED PLEASE CALL [protected] .When i called that number then got response mobile switch off .Why you give this type of service number which number can't get service to the customer.

                                      Anis Uddin Sheikh
                                      [protected]


                                      --- On Tue, 7/9/10, anis sheikh <[protected]@yahoo.co.in> wrote:


                                      From: anis sheikh <[protected]@yahoo.co.in>
                                      Subject: 2nd day email reminder
                                      To: "[protected]@airtel.in" <[protected]@airtel.in>
                                      Date: Tuesday, 7 September, 2010, 8:36 PM


                                      complain number regarding video card :

                                      1st complain number = 3702304
                                      2nd complain number = 3729598
                                      3rd complain number = 3747183
                                      4th complain number = 3770461


                                      --- On Mon, 6/9/10, anis sheikh <[protected]@yahoo.co.in> wrote:


                                      From: anis sheikh <[protected]@yahoo.co.in>
                                      Subject: remider again AFTER 7 DAYS !
                                      To: "[protected]@airtel.in" <[protected]@airtel.in>
                                      Date: Monday, 6 September, 2010, 9:34 PM




                                      --- On Tue, 31/8/10, anis sheikh <[protected]@yahoo.co.in> wrote:


                                      From: anis sheikh <[protected]@yahoo.co.in>
                                      Subject: is there any good condition set top box of airtel digital ?
                                      To: "[protected]@airtel.in" <[protected]@airtel.in>
                                      Date: Tuesday, 31 August, 2010, 6:57 PM


                                      Sir,

                                      I am Anis Uddin Sheikh, customar I.D is [protected] . I had complain so many times because of disturbing set-top box.Three months ago Airtel service boy came & saw the condition of set-top box ,he also told me that set-top will be changed. On 28.08.2010 your airtel service boy came & changed the box but till now i am not getting picture . All time set top box showing error 14 . This your's service . How much time to get picture in my t.v . please let me know .

                                      Thanking you,

                                      Anis Uddin Sheikh
                                      [protected]
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
                                      My Customer ID is [protected].
                                      on[protected] i reinstalled my DTH connection at new address. After installing the settop box was not showing sufficient signal level and quality, i told the service engineer Mr. Tinku mobile no. [protected] to get the signal quality improved. he told me that there may be weather problem, everything would be alright, and he may be contacted for any problem, if occurs. from the very next day the signal quality deteriorated. i called him so many times but he didnt respond.

                                      since i was bust with my shifting, finally on[protected] i formally complained at cutsomer care vide complaint no.25664194. on[protected] the engineer came and concluded that the dish location is not correct and would be reinstalled. he told me that he has already informed his office and the same person would rectify the problem who has earlier installed.
                                      i waited for full[protected] and[protected] no body turn up. on[protected] i again complained at CC vide complain no. 25731452. today its[protected] more than 8 days. my dish problem is not yet solved. EVERYTIME I COMPLAIN, A NEW COMPLAIN NO WITH 24 HRS TIME IS GIVEN
                                      THESE ARE MY VARIOUS COMPLAIN NOS I HAVE DONE VIDE EMAIL/ CC ETC 25664194,
                                      25731452, 25792568, 25813751, 25814735, 25815215, 25850329.
                                      digital guys call for feedback only and i tell them the whole problem everytime i have told 100times the same thing to 50s customer person. everytime i call on their cc no.[protected] i had to wait for more than 30min with repeated call drops. calling to their so called senior executives is no vain.
                                      ONE MORE THING, AIRTEL DIGITAL ARE CHEATERS THEY FRAUDULENTLY CHANGED MY ADDRESS IN THEIR SYSTEM ON[protected] SO THAT THEY CAN MAKE EXCUSES THAT MY ADDRESS IS WRONG. HOW CAN MY ADDRESS GET CHANGED IN 5 DAYS OF REINSTALLATION ONLY?
                                      I AM FED UP WITH AIRTEL. AIRTEL SERVICE IS WORST I HAVE EVER SEEN. IM DISCONNECTING MY DTH AND HAS ALSO APPLIED FOR PORTING OF MY AIRTEL MOBILE.

                                      UNFORTUNATELY THERE IS NO EFFECTIVE AND TIMELY CONSUMER COURT IN INDIA OTHERWISE I WOULD HAVE SUED THEM.
                                      I
                                      CANT EXPRESS THE MENTAL TRAUMA I HAVE GONE THRU IN THESE 8-10 DAYS. WILL NEVER TAKE ANY AIRTEL SERVICE IN FUTURE.
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                                        rahul77jain
                                        from Mumbai, Maharashtra
                                        Sep 8, 2010
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                                        Address: Bhopal, Madhya Pradesh

                                        I had converted my prepaid plan to post paid just 20 days back and submitted all documents to Airtel Mansarovar office, bhopal. Now day before yesterday I got a sms from company that submit the documents in 2 days or your outgoing services will be discountinued.

                                        Now my outgoing services has been discuntinued.

                                        I am not able to understand if I have already submitted the documents than:
                                        1 why should I resubmit all documents again.
                                        2 Or if there is any correction in form than why local office did not informed me timely.

                                        When I complaint on 121, their executive again suggested me to submit all documents again, my problem is that I am on tour for 1 week to Bhilai, chattisgarh and do not carrying Address and identity proof.

                                        I am not able to make any outgoing calls even SMS to contact my family and others. No STO PCO available nearby and after 9 PM all shops get closed.


                                        I dont understand where should i contact and how will i manage for next 1 week.

                                        Regards

                                        it this and
                                        my complaint is that why should I give documents if i have already submitted it just 20 days back.given
                                        sir, I was using Airtel Prepaid connection for last two years. I converted my connection to postpaid using same number along with six of my collegues with unlimited CUG. We submitted all relevant documents to your Excutive Mr.Abdul ([protected]) on 09 Aug 08. Our post paid connection were activated from 11 Aug 08.My Outgoing calls were blocked from 20 Aug 08. I was told by customer care that my Residential adderess was not correct. I submitted my Ration Card as my Address proof and my company identity card as my Identity proof which has my old address. The person who came for the enquiry, enquired in my old address. I informed customer care and to Mr Abdul who might have wrongly placed my identicard as my address proof in place of my Ration Card. Till to date both the sources failed to solve my problem even after i am ready to prove my residential address.When I contacted Airtel customer care, I was told to apply for new connection which is not possible at this moment as i used my No. for my profession. My business gets affect as i do visit Ships at anchorage were no other communication other than my mobile.There is no fradulant connection as i was using the same no. as prepaid, even you can take reference from my collegues who has CUG with me.
                                        Dear Sir,
                                        I purchased an Airtel prepaid sim at Cennai on the month of May, I subbmited all the document proof, after a few days the outgoing call blocked for the reason of resubmit proof and I also submit my proof again at Sholinghur, Vellore district Airtel agency on 16.07.08 Please clear this problem.

                                        Sim No. [protected]
                                        Sim Sl. No.[protected]

                                        Thanking you,
                                        Magbul
                                        My mobile no is [protected](Postpaid).My outgoing is blocked from 31st May.I have make payment for dues on 19th of May.Till date it was not activated
                                        Do the needfull
                                        Regards
                                        Baba singhan
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