Airtel Complaints & Reviews

My complaint is against AIRTEL DTH SERVICE. I am Mayur Ramesh Tupkari customer of this company . customer ID [protected] . I was registered the complaint that my DTH SERVICE STOP. There is errer code B0001. Complaint no 3922547 dated 21.09.2010 at 7.30 pm. I was recharge my a/c on same day at 6.00pm. by Rs. 250. voucher no 183650.

But till today 24.09.2010 nobady come to solve the problem . I was contacted thrice on 23.09.2010 on 10.15am, 5.03pm, 6.30pm. on [protected] customer care no. they gave me a no of there dealer Mahima enterprises [protected]. but got no response.

If I paid late company stop my service. Now company is faulty. This is just the harassment and wastage of my money and time on phone calls.

Sir,
I have not received the rent due for the last quarter i.e.October, November,December 2009. I have been informing the Air Tel Personnel connected to the site PAGU11 Since January 2010 and many a time I contacted helpdesk Personnel at Indus Towers Barati Tel Hyderabad over phone gave mny times complaint. They said they would persue the matter but nothing is done till today. I request you to do me favour.

Your,
Subrahmanyam.c.v.

sir mere problm ye hai ke jab bhe mere yaha internet ke line disscinect hoti hai. to AIRTEL BROADBAND SERVICES. ka koi bhe line men se lekr upar tak koi bhe employie {udit [protected]} kabhe bhe phn nhe uthte hai or na he coplain par koi dhyn dete hai.. mere aap se reqest hai ke plz.. aap ase logo..khuch theek karne ka kam kare.. mujhe is vajh se bahut paresanion ka samna karna padta hai.. ye pblm KHANDAK BAJAR MEERUT ke hai hamesa se yaha har 5th din line tuute hai.. LINE MAN DIGAMBAR KA BHE PHN HAMESA BAND REHTA HAI....

My parents in Kerala get disturbing calls every day from Airtel ([protected] or similar numbers) asking them for identity and address proofs for our existing prepaid connection [protected] which we have been using for more than 3 years now. In fact all such required documents have been submitted at the time of taking this connection and Airtel's asking again for the same after years of service looks to be ridiculous. Also we are very much concerned about the unwanted chargeable services such as 'Ringer Tune' and 'SMS services' activated by the service provider without our request. This number is being used only for voice communication in order to minimise expenses. However, the current situation looks like Airtel deduct huge charges by activating unwanted 'Ringer Tune and SMS services' on the number and thus preventing us to use the same for basic communication purpose in cost effective manner. Moreover, Airtel customer care threats that this connection will be cut in next 12 hours if documentary proofs are not given. This is one of the finest examples that how Airtel punishes a customer for believing in their prepaid services. Shammy, Surat

Dear Sir,

I have a postpaid Artel mobile connection - [protected], active since May 2006. Since late 2009, I have noticed a serious problem: the high security transaction passwords sent by my bankers/share brokers/mobile shopping providers etc are not being received on my phone. The agencies involved had, in all cases, confirmed that the messages had been going out from their servers. I had lodged at least 25 complaints on different occasions with Airtel, and they have not been able to resolve the issue till date. They have been coming up with the following excuses everytime:

1. Problem is not with Airtel (I used to contact the banks on all those occasions and confirm that the messages had indeed been sent. To confirm further, I had deregistered my Airtel mobile number and had registered another BSNL number and the messages used to arrive promptly, falsifying the Airtel claims!)

2. The problem is with the handset (I had tried the SIM on at least five different handsets and the issue has been persisting, again proving Airtel wrong.)

3. This is happening because I am registered for DND services (I have been registered for the DND since 2007, and till late 2009 I had no problems in receiving the messages from my bankers - again a false claim by Airtel!)

My latest complaint No. is 34042748 dated 24th September 2010.

Without receiving the verification codes/transaction passwords from the bankers/vendors, I will not be able to do net banking transactions/online services from vendors. The main agencies whose messages I have not been getting on my mobile (Airtel [protected]) are:

1. Kotak Securities
2. State Bank of India
3. NG-Pay
4. IRCTC

Please help.

Thanks & Regards
-Sreepal Warrier
Bangalore

My Customer id no is [protected]

I booked an airtel dth HD over phone with their customer service. i am an airtel mobile services user and they told me that they have a package of HD set top box, free installation and 1 month free south mega channel package for INR 2265. i did the payment on 18/9/2010 morning and the amount was deducted. the transaction id was10870376. On 21/9/2010 i made a follow up call to their customer service and they said the installation will happen with in 2 hours and as promised it happened.

Now after the installation my connection was not activated. made about 12 calls to their customer service and their office Trivandrum. They didnt have any clue on what was the issue and was giving me false promises that their technical team will give me a call back in 2 hours which never happened. Finally the next day evening when i spoke to their regional office the guy there told me that my information shown in their system is as in tier 1 city and actually i am in tier 3 city and they are not receiving the reply email from their chennai office for the activation.

32 hours after installation finally my connection was activated. Now comes the next worst thing. The package which they activated is some economy package. Again i called up the customer care gave the transaction id no, but as usual they didnt have any clue on whats happening and was giving me the same answers as if its recorded.

Again when i spoke to their trivandrum office today evening i was told by their TSM that they received the mail from their chennai office and the package mentioned in it was economy. he had forwarded me the email which was sent to them.

This is pure cheating from the Airtel. During the purchase i was promised something and they are delivering something else. i have raised a complaint - 3934933 against this in the customer care.

Request Airtel to show the same interest that you guys showed during the sales to show it in after sales services. And also please ask your customer care reps and dealer not to give false promises and be consistent in giving answers for same query. whenever i call them they would say the backend team will call me in 2 hours, which never happened. every time i called them they where not even able to find what the issue was and giving me totally different answers.

I request you to provide me the service which i have paid for and activate the south mega pack to my account ASAP.

My cell no.is [protected] having 3 years old. Now i am getting many message and voice calls requiring my id and photo. I dont know wht is the reason for requiring again the proof. More over iam not getting enough time to submit the same as i am busy with my office job.
Any how let me inform the nearest centres where I can submit the documents at malappuram or manjeri with details.



Abdul Nazar.k
Kalithodi House
Mankada Pallippuram
679324 Malappuram
My email ; [protected]@gmail.com

Hi,

I have been using Airtel mobile no. [protected] since past 3-4 years. I had no complaints till they started deducting money from my pre-paid number without me using the services. Like today only, Rs 30 were deducted within 5 minutes and i got 2 different messages saying that i had used internet, whereas my phone was lying on the table. I had never called their customer care department earlier and always felt bad for the customer care executives who were abused by people, but today i came to know why these Airtel Scamming Executives are abused. They are definitely not well read, these Airtel Scamming people are rude, and these Airtel Scamming people have no knowledge whatsoever. That stupid was telling me that i might have pressed zero while phone was in my pocket like he had seen me do it, or i had used the services of this Scamming Telecommunications company--The Airtel Scammers.com and was objecting that i was being charged

I work in IT dept. and know what technology is, and i know if i use the net how much i use it. Mr. Bharti, you are rich enough already, so please have mercy on the poor people of this developing country and dont fill your coffers by scamming honest people.This happened in past couple of months too but i just ignored it thinking i will change the number to some other service provider. But now enough is enough, Airtel Scamming people has really got on my nerves this time. I dont mind paying you airtel scammers if i use the service, but charging me for no fault of mine, & deducting another rupee for chatting to that rude airtel scamming executive of yours. This is not just done. I dont want to sound cheap, but airtel scammers are cheap and this is the only way to deal with you guys. I mean you charge and extra rupee from every customer and you make millions as you have so many customers, so now your greed grows so much that you start deducting 100s of rupees for services that a person has never even used.Shame on You guys...At least hire people who are graduates to talk to the customer who your company Airtel is scamming…these +2 pass Airtel Scamming Executives are underpaid n overworked. We don’t even need any foreign power to screw our economy when our local vultures are feeding on the already oppressed people.

Dear Sir / Madam

Yesterday i am regeister a complaint of deduction of balance

i have an airtel prepaid connection ([protected]) since 2 years,i have not subscribe any value aded service on my mobile from 2 years,
on dated 22/09/10 i have received a massage from ad-54321 :
thanks for using SUBFUNTIME subscription service from airtel.you have been charged Rs.50/-.enjoy best games join games club http://gclub.in.

After this massage i do call customer care then anyone not given proper reaseon & reply from customer care.

please deactivate all value added service on my airel prepaid account.

kindly check what is the error.

thanking you.
Akhilesh verma
[protected]

After this on night 1.30 am my mobile is discharged & switch off when i am switch on my mobile on 10.15 am i received this massage again ad-54321 :
thanks for using SUBFUNTIME subscription service from airtel.you have been charged Rs.50/-.enjoy best games join games club http://gclub.in.
& deducted Rs.50 again.

WHAT IS GOING ON ?KINDLY CHECK MY ACCOUNT WHAT IS THIS GOING WITH ME
I AM DISTURB & FROM YOUR CUSTOMER CARE NOT REPLY PROPERLY.

KINDLY CHECK
thanking you.

akhilesh verma
[protected]

I have raised the address shift request for the telephone number[protected] on 17th September, so far not got any update. I called customer care on 21st they promised it will will be done on same day evening. Again when I called they put me in long hold and confirmed as they don’t have feasibility. The new address next floor they have airtel connection still I am not able to understand why it can’t be done? Also this should be communicated to be with in 3 days. Now I have wated another 3 days.

Let arrange your team to talk to me, until that I will not make any payment balance for any reason.

Thanks,
Bala

I paid my airtel mobile([protected]) bill using my HDFC bank netbankink on 12th august ,the sum of Rs 210.debited from my bank account,but still date the same is not update by Airtel .

si/madam

i am a consumer of airtel telemedia services from last 2 years , from 23rd july 2010 till date i am facing technical problems from my services i have made 15 complaints to here customer care but there was no soluntion & nobody from the side of airtel came to my place to check my problem but airtel is saying that they have sent an executive to my place to check my problem & your problem is solved so i asked them to show me the consent form which is provided by to cusomer to fill it after the problem is solved but they are not having those consents also & then also demanding there bill amount of the period when the connection was not working . my airtel landline number is[protected] which is registered on the name of mr rajiv kapoor at b-406 , vijaya apartment , ahinsa khand 2 , indirapuram , ghaziabad .

please take some action regarding airtel telemedia services they are trying to harass customer & trying to take money for which there is no connection .

i bought a recharge card some no.s got rubbed what to do knw? i send u serial no of card [protected] send me scratch no plssssssssssssssssssssssssssssssssssssssss

Hi Had done recharge to cell phone number [protected], through online recharge facility of HDFC and i received msg from Airtel stating you are successfully recharged for rs 98, but when i check for balance i found only 10Rs, when i called customer care they are not responding properly and giving false assurance that it will be rectified today and tomorrow like,

My airtel dth subscription is not working for last one month. When I complained I was told that the same will be rectified within 12 hours and a technician will contact me in regards to the same. I waited, but my call was closed saying that the same has been rectified. It started working but with some channels not able to get network.

My screen of set top box will just show loading and will not go any further. I made a complaint again and the same response and no technician came and the set top box is not working now for last one week. When I said I want a refund of the balance in my account and I want to cancel my subcription, I was promised that I do not have to do that and they will arrange to send a technician today itself by speaking to the seniors and if the same does notget rectified I can cancel my subcription.


Still no one has come. When I called up again to check, I was told that the technician has visited, since there was no electricity, he left. Dont know how that happened when no one came to my house.

Emails are not getting answered.My complaint numbers are not getting resolved 3865624 and 3906578. No refund for balance amount.

Numbers provided for techinicians just rings with no response. [protected] and [protected].

I am have a prepaid connection of Airtel. I am still receiving their promotional emails even after NDNC registery about 2 months back. I have been subscribed to some services like "Picture Post Friendship" and they have been deducting Re. 1 daily from my balance. I have been receiving pornographic material from Airtel promoting " Hot Babes, Cute Girls, FTV Girls, Free Girls Invitation" etc. which does not suit the status of the company like Airtel. I think Airtel has gone bankrupt and is doing cheap gimmicks to extract money from the customers.

Sanjiv Trivedi

Sir, here is sukhjinder singh &my no. is [protected] .I am very old user of airtel but now I want to shift my number from postpaid to prepaid ..so plz convert my sim to prepaid.I shall be thankfull to you for your kind act.

i took a number of airtel..
the number was [protected]...
submitted all the documents on the tym of activation....

but after few days, i got a call from a personal number....and a girl was talking from the other side...
she was asking me for the address verification...
i said ok...
ask me..
first question was what is ur name sir..
i said gauta jain..

thn the next ques was...whats ur billling address...?
suddenly at that spot...i got a clue in my mind of an advertisement of jaago grahak jaago...which tells us to not to give our personal details thru fnes nd emails.....these calls and emails can be fake also.....

and i refused her to provide any info at that tym and told her that i will submit a new fresh copy of my documents in ur office soon....
after 2 days i found my incoming and outgoing calls service barred.....
immediately i went in an airtel care and submitted my proofs....

i was shocked to hear from that so pleased lady customer care executive tht...Sir.., ur number is permanentaly disconnected....pls help

Dear ...........,

Thank you for writing to Airtel.

This is with reference to your email dated 20 September 2010 regarding billing concern for your Airtel number ...........We regret the inconvenience faced.

We would like to confirm you that already a reversal of Rs 55/- against GPRS charges has been provided in your account dated 20 September 2010.Please know that the reversal would reflect in your subsequent invoice.

Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future.

It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if its still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long term association with you.


Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [email protected]
To: [protected]@airtel.in
Cc: [protected]@airtel.in
Sent: 20/09/2010 15:03:53
Subject: Re: .....................

Dear Sir/Madam,

Your response to my request is totally unsatisfactory , a reversal of wrongly
charged amount is not the only concern of mine.I want an explanation of how
this automated task which has no human intervention could have resulted in me
and god know how many other being wrongly charged.

Please be aware this is equivalent to fraud and if i don't get a satisfactory
revert it will force me to approach consumer court.

hoping for a quick revert,

Thanks and Regards,

....................

On 20 September 2010 14:35, wrote:
Dear .................,

Thank you for writing to Airtel.

This is with reference to your email dated 18 September 2010 regarding your
Airtel number ..................

We are truly sorry that we were not able to fulfill your expectations for this
level of service. We value your feedback on our services. Please be assured
that we share your anguish and have taken adequate steps to ensure the
non-occurrence of such incident in future.

As per the telephonic conversation with the undersigned,we would like to
confirm you that as a service recovery waiver we have already credited the
amount of Rs. 55/- towards the charges of the GPRS.This will get reflect in the
upcoming invoice.

We hope you are satisfied with the resolution provided.

It is always important for us to hear how customers react to all aspects of our
services. Strong customer feedback like yours helps us continue to improve the
service we provide, and we appreciate the time you took to write to us.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if its still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.


Yours Sincerely
Neha Baranwal
Nodal Office
Bharti Airtel Limited

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hyperlink
Click here to provide Feedback.

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and paste the URL in your web browser.
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355DA5EF1C7E8889F2117497F6 3 2 8 0 9 A B A 8 2 2 5 6 E&refno=............

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [email protected]
To: [protected]@airtel.in
Cc:
Sent: 18/09/2010 17:26:53
Subject: .............

Dear Vikrant ,

Attached please find bills of 2 months that have excessive charge from airtel
on my GPRS connection.

I spoke to the customer care personnel of yours who was not able to understand
how this excessive charge could have happen, i would like a written
clarification coming from airtel.

Hope to get it at the earliest ,failing to which i will be addressing the same
with a legal path.

Thanks & regards,
.........................



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Dear Sir/Mam
Reference No-Qrc1771730
This is to bring to your notice that my landline connection [protected] is not receiving dial tone since 18.09.2010.I had complained to [protected](complaint no[protected] in 18.09.2010 and it was assured that 19th being Sunday the problem will be rectified on 20th by 12 noon.As no action was taken then again we launched a complaint on 20.09.2010, it was informed that in the customer care computer, problem was mentioned as resolved BUT SADLY NO ONE VISITED NOR THE DIAL TONE WAS RESTORED.Again the customer care executive noted the problem(Complaint no[protected] and assured that by today evening the problem would be resolved.

Repeated reminders to the customer care has nor evoked any response as they are not able to understand the problem.Nor the customer care executive connect to higher officials.It is a new connection and the problem has started after about ten days itself.

Kindly do the needful so that the dial tone is restored.

Biswajit Dutta
Meerut