Airtel Complaints & Reviews

Hi,
I am having airtel postpaid mobile no. [protected]..
I am travelling to bhigwan (Pune) on roaming...
There was good network two days ago, from 5th Oct'10 morning all of sudden my network lost.
I tried to change some settings in my Nokia E 63 phone but all went in vain..
I am totally cut off from rest of the world which is badly hampering my business as well personal relations..everybody else with Airtel connection is having good connectivity...
I am in state of shock, can a network like Airtel have such problem
Kindly help..

Rajeev Kumar
[protected]

Sir,

I have activated the Blackberry Service under Rs.299 plan on 15.08.10 under Rs.299 plan and I have reactivated under 399 plan on 25.08.10. All the Blackberry services worked fine till 29.08.10. All the Blackberry services are deactivated on 30.08.10 from your server team without informing me and without any reason!.

I have contacted the Blackberry customer care more that 30 time and finally I one senior customer care leader named Mr. Gaurav has committed to solve the issue before 10.09.10. But nothing happened.

Without solving my problem and having debited Rs.299+399 and being in Deactivated mode of BB sevices, I got one sms from Airtel state that again I have debited Rs.399 on 25.09.10. But, the services not activated after that also.

I went to Pondicherry Aitel Customer care office on 25.09.10 and explained my problem with Mr. Vairavel and I have got the interaction Id no[protected] by contacting the customer care from there. But even that also, my problem remains same.

Totally I have debited 1097 (299+399+399) and I did not used your services. So, I need the full refund immediately.


My no = [protected], PIN = 22614634, IMEI = 351968.04.245872.2, TARIEF = PREPAID. MODEL : BB 9700

Expecting the proper action & reply.


T. RAVIDEV

#21, Kamaraj Salai | Pondicherry | 605011 | India |[protected]/2223782 | [protected] | [protected]

Dear Sir / Madam,
I'm a prepaid customer of your airtel service.My sim services have been stopped by your people.And i have also been contacting the customer care and they seem to careless about it.They are askin the verification documents which i have submitted it for the second time.Today(6 oct) i contacted your personnel who transferred the call to the supervisor who told me that my mobile number has been cancelled and i have to pay a 100 RS for obtaining a new connection and also submitting the documents.And supervisor also told me that my present account in airtel number cannot be transferred.This service of yours is very regretted and is utterly ridiculous of your people to do this to me.kindly see that my number is reactivated or i'm given a new number free of cost or i wish to withdraw airtel sim service and return my money invested or present in my account.This kind of act has been faced by me already 2 times within the two months i got my number.DO the needful or i will have to approach other authorities regardin your regretful service

Respected Sir & all other viewers I like to inform you that I am suffered by Airtel Mobile prepaid connection night talk plan. My mobile no [protected] i am using 1paisa/sec tariff rate. As well as i am also using night tariff which is A2A 1.00/- PER 20 Minutes. But somany time i faced a poblem that when i talk that time i found the tariff is not working & i loss my lot money. I made the call to our customer care but they told me i am not able to use this tariff because of my 1paisa/sec tariff. But they return my money & next day i am able to use that 1.00 Rupee/20 minutes tariff. My question is How its possible? But they don't have any answer and then they cut the call & block my mobile number for 2 days , so i can't make call to the customer care.
What they want from me? I am not going to leave that number because of my contacts. And why should i leave that ? 5th Oct 2010 at 23:35 hrs i made a call to airtel and i talk approx 54 Minutes . I lost 32.6 Rupess
But as per tariff it must be 3.00 rupess because that a 1Rupee/20 minutes tariff. I made a call to the customer care & they told me the same thing . After that they transfer the call to the Supervisor and the seen my last few days call details & agree with me. But not yet they returns my money.

My question is :

1. Is they don't have any responsibility?
2. Is that the way of earning money more? Just calculate per day is they reduct 1 rupee from 100000
users balance then they earn 1,00,000 Lacs Rupess but no body have time to fight for 1.00 Rupee.
That's why they think people are fool?
3. Every time they says 100% error free system they use, but when you ask some thing about problem
& if they found thats there fault they reply you that server busy thats why they not able to see your
details. Is Airtel can prove they are having a error free system? I am ready to face them.

We are living in Independent country. This is India. They need to know that its not a JUNGLE. Indian's please come and fight for this.

Respected Sir/Madam,

I purchased the Airtel Broadband connection around 2 and half months ago. But due to their own Mistake they refuse to provide me the connection after receiving payment of 1500 Rs. and doing wiring at my home as they told me that they arranged a connection for me by some illegal way but the tag got some technical problem.

Now at the Airtel Broadband Office in Sahibabad (Rajendra Nagar)(Delhi/NCR) Mr.Vishvend(TSM), Mr. Kalra (TSM) Mr. Sachin Saxena(TSM)..etc. communicated to me about my cheque refund. These people just transfer my call to each other, but no one is providing me the Solution.

Initially they told me that my cheque will come within 15 days, but even after 2.5 months, my cheque has not come.

Please do some needful about my cheque refund, since these people in Airtel Office now not giving me the solution and they are just transferring my call to each other.

Regards,
Saurabh Malpani,
D-4/5,
RadheShyam Park,
Rajendra Nagar,
Sahibabad, Ghaziabad (Delhi /NCR),

Mo.: [protected]

Airtel Form No: 2346701

Airtel Office Address: Sector-5, Rajendra Nagar, Sahibabad, Ghaziabad(NCR)

Hi,

I want to bring to your notice that we have been waiting for the last 1 week for someone to come and install the Airtel digital TV HD set top box at my place. I have been contacting the customer support group for the last 1 week and have received several complaint request numbers. I have spoke with at least 3 or 4 supervisors who have assured me that the Airtel engineer will definitely call you to install but no engineer has called in till date.

My Details:

Name: Sandip Patil
Airtel Customer ID: [protected]
Payment Date : 01/10/2010
Mobile No: [protected]
City : Ambernath, Dist - Thane

I would request you to please take some necessary action on this issue if they really care for their customers.

Regards
Sandip Patil

Hi
I have requested for migration to postpaid from prepaid for no. [protected]. But after 10 days my number is still not migrated to postpaid from prepaid. your representatives give me 72 hr TAT. I have submitted my request to sandeep telecom Mansa Punjab on 26 sept. 2010 along with ID proof and 500 rs. as security depoist. They also gave me a reciept and unregistered sim (sim no.[protected] which is still not actiavted till date. Whenever i call them, they are saying that they have forwaded my resquest and delay is from airtel side. Will you plz check my mobile no. status and tell me when it will be migrated?

Aman Sandhu
Mob No. [protected]
Sim no. prepaid.(89910 [protected] 5448)

I am Venkat and i have Airtel prepaid connection (Cell Number +91-[protected]). My complain is against deduction of balance from my prepaid mobile connection.
I received an SMS stating " you last call charge is rupuees 1 "
but i did not made any call, same message i got contineously two days, i called to customer care,
customer care executive told that i have activated to for alerts, but i have not activated any valude added or service alerts. With my authentication how should they activate any such alerts.
Please do the needful.

No body is responding even after 10 reminders and 12 days past documents submission... PLS HELP...

________________________________________
From: Amardeep Bagga (BB)
Sent: Wednesday, October 06, 2010 10:19 AM
To: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'; ''Amardeep'; '[protected]@airtel.in'; '[protected]@airtel.in'
Subject: FW: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 10
Importance: High

CAN ANYBODY RESPOND, WHEN THIS NUMBER WILL BE UNBARRED ? ALMOST 12 DAYS PAST……….. WHY NO BODY IS RESPONDING TO HIS MAIL ??? ATTACHED IS THE CONFIRMATION THAT DOCUMENTS WERE RECEIVED AT YOUR OFFICE ON 27.09.2010.



________________________________________
From: Amardeep Bagga (BB)
Sent: Tuesday, October 05, 2010 5:38 PM
To: '[protected]@airtel.in'
Subject: FW: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 8
Importance: High


________________________________________
From: Amardeep Bagga (BB)
Sent: Tuesday, October 05, 2010 3:04 PM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'; 'Amardeep Bagga'
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 8
Importance: High

PLS GO THROUGH THE ATTACHED MAIL & REVERT.


________________________________________
From: Amardeep Bagga (BB)
Sent: Tuesday, October 05, 2010 12:13 PM
To: Amardeep Bagga (BB); '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'; Amardeep Bagga
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 8
Importance: High

CAN ANYBODY RESPOND, WHEN THIS NUMBER WILL BE UNBARRED ? ALMOST 11 DAYS PAST……….. WHY NO BODY IS RESPONDING TO HIS MAIL ???


________________________________________
From: Amardeep Bagga (BB)
Sent: Monday, October 04, 2010 10:39 AM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 5

Team,

It was confirmed to me by Ms. Ritika / Gauri[protected], that my number will be unbarred on 01.10.2010, but till time the problem still persists. Can I have firm commitment from your side. It is almost more than 10 days now, that I have submitted proofs and number is still not unbarred.

Regards,
Amardeep
________________________________________
From: Amardeep Bagga (BB)
Sent: Friday, October 01, 2010 1:38 PM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 5
Importance: High

Team  How much reminders do you need ??? Pls give details if anybody senior can be contacted on phone as mail received by you are being ignored ???


________________________________________
From: Amardeep Bagga (BB)
Sent: Friday, October 01, 2010 10:19 AM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'
Subject: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|]
Importance: High

Team,

I have already submitted documents on MONDAY (27/09/2010) and sent you reminder 3 times through mail and calling at your helpline in Punjab and Delhi…………. 4 days have passed and you cannot confirm from your office at Ludhiana (address and mobile mentioned below in trail mail) whether the documents have been received or not ? All your commitments of 24 hours reply is looking false………..

If you can please start this number today, pls let know, else I will be force to go to TRAI.

Regards,
Amardeep
[protected].
________________________________________
From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Thursday, September 30, 2010 12:10 PM
To: Amardeep Bagga (BB)
Subject: Acknowledgement Mail.

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|]
Date: 30/09/2010 12:02:34 PM
From: amardeep.[protected]@yesbank.in
To: [protected]@airtel.in
Message body:
Dear Team,



As per your trail mail, you were to revert in 24 hours, but already more than
48 hours have passed, but my work is still not done. Pls guide how much more
time is required to start my phone.



Regards,

Amardeep



From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Wednesday, September 29, 2010 9:53 AM
To: Amardeep Bagga (BB)
Subject: Re: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.
[|BAL|[protected]|[protected]|]



Dear Amardeep Bagga,

Thank you for writing Airtel.

This has reference to your e-mail dated 28 September 2010 regarding your
concern for your Airtel number [protected].

We would like to inform that the services of the above mentioned Airtel number
will be unbared once the documents received at our end.

Customer delight and services have always been the main area of focus for
Airtel. We appreciate your patience and kind cooperation.

We regret the inconvenience faced.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Nodal officer will provide a resolution to your complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.

Yours Sincerely
G Anand
Appellate Office
Bharti Airtel Limited

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E7798F9 0 3 9 4 B7796E72A5DA0E12C6892FA 4 7 6 1 3 C7598F81D&refno=[protected]

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[protected]Original Message[protected]
From: amardeep.[protected]@yesbank.in
To: [protected]@airtel.in
Cc: appellate.[protected]@airtel.in;[protected]@airtelindia.com;Nodalofficer.[protec...⇄
Sent: 28/09/2010 14:56:58
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.
[|BAL|[protected]|[protected]|]

Dear Arti,



Yesterday I have submitted the proofs at your Airtel Showroom, Sarabha Nagar,
Kipps Market, Ludhianaand handed over all documents to Mr.Harman[protected].
I have submitted following documents again :-



Copy of PAN Card.
Copy of Title Deed of my house in my name, where I am residing and is the same
billing address as well.
One photograph.
Prepaid Form filled and signed no.[protected].



Can I now please request you to open the outgoing / incoming calls on the
captioned number.



Regards,

Amardeep.





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Thursday, September 23, 2010 10:08 AM
To: Amardeep Bagga (BB)
Subject: Re: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.
[|BAL|[protected]|[protected]|]



Dear Amardeep Bagga,

Thank you for writing Airtel.

This has reference to your e-mail dated 22 September 2010 regarding your
concern for your Airtel number [protected].We regret the inconvenience faced.

We would like to inform that the services of the above mentioned Airtel number
have been restricted with effect from 20 September 2010 due to non receipt of
documents. Hence, we would request you to visit the nearest Airtel Relationship
Centre and submit the below mentioned documents:

1. Address proof 2. ID proof 3. 1 Passport size photograph 4. Prepaid
Enrollment form to be filled.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Nodal officer will provide a resolution to your complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.




Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

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hyperlink
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A621B5114A8C30A82750B8C3C2CC3654B7D93D5CA3E72061A0E02261AAD2&refno=[protecte...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: amardeep.[protected]@yesbank.in
To: [protected]@airtel.in
Cc: [protected]@hotmail.com
Sent: 22/09/2010 10:54:58
Subject: [protected] - Prepaid Airtel - Amardeep Singh Bagga.

Dear Sir,



This is the 3rd time my captioned number has been debarred. I am not able to
understand why this is happening for 3rd time. Three times I have submitted
address and identity proof. My 4 other numbers in my name are working fine for
which same proofs were submitted ([protected], [protected], [protected] and
[protected]).



Please see my relationship we have got about 25 connections in personal and
factory name apart from landline and dish¿. Still so much harassment¿¿
approximately I am paying AIRTEL about Rs.20,000/- per month ¿¿¿ and this is
the way I get treated¿.



Please guide why are you harassing me.



Regards,

Amardeep Bagga

#[protected].





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¿The content of this e-mail is confidential and intended solely for the use of
the addressee. The text of this email (including any attachments) may contain
information, which is proprietary and/or confidential or privileged in nature
belonging to
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

My Airtel mobile number is 91-[protected]. Yesterday (05 Oct 2010) there was a call in the evening from an unknown number (Airtel call). When I attended there was a recorded voice for some ARYA EVENT. I don't know who is that fool Arya. It said on 15th we can call that fool ARYA. To participate in the event we should register. (Though I registered 'DO NOT DISTURB' so that I don't get promotional calls such calls are coming from AIRTEL). Irritated at this I cut the line. At night at about 2.00 a.m I received a message saying that 'Thank you for registering for the ARYA EVENT. You have been charged Rs. 15/-. When I never registered or sent any message how can AIRTEL charge Rs. 15/-. If AIRTEL charges Rs.15 from each customer how many crores of rupees they would swindle this way. There are so many consumer forums and there is also TRAI. Will they not take necessary action and AIRTEL pay back such swindled money and do justice to the customers like me.

I have a phone no " [protected]" from Bangalore . I am roaming to calcutta .
I have sent several email and my friend in bangalore called several times .
Airtel does not bother about customer and did not rectify the issues .

I have sufficient balance to make call and submitted the doc at Bangalore .

Document details :
Cell no : [protected]
Acknowledgment No : F59696
APREF No : 22510886
Document submitted : 25/09/2010

I had booked an Airtel DTH on 14/09/2010 by calling 12148, but didnot get any respond from airtel people for installation after regular call to airtel DTH customer care.

So, I had raised an request on around 25/09/2010 for cancellation of booking and refund of my money.But till date have not received the refund.

Please do the needful and refund my money back to my account at the earliest possible date or inform me about the concern department/person/customer care to whom I can approach for refund.

My Details:
Name: Aravind Kumar Sharma
Transaction ID : 10810174
Booking Date : 14/09/2010
Booking Time : 9:00 PM
Concern representative: Prashant Srivastava
Mobile No: [protected]
Alternate Number : [protected]
Payment Method : Through IVR using Citibank Credit card/
Amount of Payment : Rs 999/-
Address: 101, Buiding No: 2, Hill Crest CHS, Manpada, Thane(West), Maharashtra.

Thanks & Regards
Aravind Kumar Sharma

I here by like to post my complaints against airtel broadband and here is the scenario and the frustrations i have faced with airtel broadband and their executives
here is the scenario
as a normal foolish customer i wanted to shift my connection from BSNL to Broadband so i called their sales executives on 26th of sept they were very eager to come and collect the and also gave me the receipt without fail.
the representatives Mr.Gokul([protected]) assured me that the connection will be activated and the instruments will be installed in the next day
after 3 days i called Mr.gokul id couldn’t get any response after about 20 to 35 calls another representative picked up and he was not responsive enough and not able to answer my queries. after a long struggle Mr. gokul picked up the call and he said he'll take of the issue and he'll call back
in the mean time next two days went past. the representatives didn’t even bother to call. then i called him but the response was the same. if any of the airtel head officers comes to see this across kindly take actions towards your employees if this continues you might loose your valuable customers

Air-tel Chennai seems to be ignorant of a fair service to the internet users.
I have been facing lot of problems and being painful with the internet connection.
I have listed few issues i faced and waiting for a angel to resolve as there seems to have lot of server issues(database issues).

1. I have a plan o[censored]nlimited internet with 1MB speed until 8gb download and later will come to the basic speed of 512kbps.
- Since my billing cycle is every 25th of a month, the speed gets reduced to 256kbps even though i
wouldnt have reached the cutoff of 8gb download. Then i call up airtel to rectify/reset the same as the
new billing cycle from 26th which will additional 3-4days.
- Since it happened more than twice, i requested for a mail confirming the above incidents so that i
can forward mail to customer care about the previous download cutter issues and to resolve the
issue without much explanation, but the customer care told outright no to the request.

2. My internet connection continuously reset and none from Air tel technicians could resolve this and the issue is still on.

Hats off to Airtel's pathetic Customer Service.

Ref:- Further to my previous complaints on this website regarding Airtel Landline [protected]

Its Oct 5 2010, 2 says after the common wealth games. My Airtel Landline
stopped working on August 27 2010 and I registered a complaint for the same
on August 28, 2010.

I even wrote to the Nodal officer on Sept 23 2010, however no response as yet.

Recieved a call this morning from one Ricky Sharma ([protected]), Executive - Customer Service, who calls me up and asks me for details of my complaint as he has read my complaint on this website.

The strange thing was even after reading my complaint here he was not at all aware of the issue, after I briefed him on the issue, he says it all happened due to Common Wealth Games as there is some breakdown
in our area and it couldn't be fixed and will not be fixed until the games are over.

So, dear Airtel Landline & DSL, Management, Stake holders and Customer Service team, please answer the following questions for me, here:

Q1)- I registered a compalint on August 27, 2010 (Complaint no.[protected],
What steps your company took to resolve my issue for the period August 27 2010 to October 5, 2010??
During the interim I have recieved some text messages from your company claiming that my complaint would be resolved within 3 days (which is a statutory requirement under Trai's Consumers Protection and Redressal of Grievances Regulations 2007), however those were just fake claims as no actual effort to resolve it took place, otherwise as required under the same regulations Airtel would have provided me a notice of the same.

Q2)- I wrote to the Nodal Officer on September 23, 2010, however haven't recieved a reply from him as yet, why is Airtel not replying to my mails?

Q3)- When will this issue will be resolved ?

Please note, I would apprecite if instead of writing your standard reply that you have taken a note of this complaint and will work towards resolving it, if you can just answer my questions here.

Also, during the interim I have spoken to many of your executives in your call centres and your corporate office and everytime I am given false hope, so this time please be clear, honest and transparent.

Deepak Bhalla
[protected]

"Dear Sir,
this is Naresh Bedi writting to seek your help in my pf issue. After getting all the papar work done from my company Bharti Airtel Services Limited where i worked for near about 2yrs & 9 month, i sent my provident fund clearance document to PF office Gurgaon through my Company PF Cell . I was told that it takes about 60 days to get the money but till today it is more than 125 days and nothing has been credited to my account.
therefore i request you to look into the matter .
looking forward to your cooperation.

regards,
Naresh Bedi
Emp code - 35389
Pf No -HR/10693/13279

SIR/MADAM


I AM A DEALER OR AIRTEL DTH NAME AMIT KUMAR JAIN MY FIRM IS JAIN COMMUNICATION IN VAISHALI NAGAR AJMER BIFORE ONE MONTH A PREPAID SIM GIVE ME NO [protected] IN 100/-rs. BY AIRTEL DTH DISTRIBUTOR NAME LOTUS APPLIANCES PRIVATE LIMITED 7, ONKAR NAGAR GOKHIE MARG AJMER AFTER 4/5 DAYS WHEN I WANT USE THAT SIM I GOT THAT OUT GOING CALLS R BARD BY AIRTEL RESION WAS VERIFICATION CALL WAS NOT ATTANDS BUT WHEN I TOOK ALL THE INFORMATION ABOUT THAT SIM IT WAS ACTIVATED ANY OTHER PERSON NAME KULDEEP SINGH NOW WHEN I HAD CONTECT TO DISTRIBUTOR OF AIRTEL DTH THEY HAD NOT RESPONCE TO ME PROPARLY I M SUFFRING FROM LAST ONE MONTH AND LOST MY CUSTOMERS SO PLZ TAKE ACTION



THANKS&REGDS
AMIT KUMAR JAIN
C/O JAIN COMMUNICATION
VAISHALI NAGAR AJMER RAJ
CONTECT NO [protected]

The below is an email whic I had written to AIRTEL customer service.


Am writing this email with utmost disappointment and regret
about the quality of services being offer to me by AIRTEL which is the country¿
s best mobile and communication service. I am an Airtel Mobile subscriber for
the past 6+ years and after being thoroughly satisfied with your service I
thought only about Airtel when I found a necessity to have landline connection
at home with Broadband. All was well un till late July 2010



I had planned to relocate from anna nagar to Vadapalani in
Chennai and had placed a request for the same and the confusions started then,
My phone line was deactivated and then after so much of confusion and after
spending almost rs 60 talking to your customer service from my mobile
(escalations after escalations) my line was reactivated and then the connection
was duly shifted to my new address. This incident caused a lot of discomfort in
my mind and I began losing faith in your customer service.



Then yet again, by last week of August (around 29th) my wife
Gayatri ( in whose name the connection is) made an enquiry regarding
deactivation of Broadband services on the phone, she was informed that if the
broad band is deactivated my monthly rental will be Rs 499/- for land phone
connection only, on hearing this she ended the call saying that we will
continue as it is. I remember accessing internet at home on the 19th
septemeber. Then When I tried accessing internet on 27th September it did not
connect, I immediately dialed 198 ( because 121 services were charged) and
raised a complaint, I was shocked when the representative told me that the
line was deactivated based on a request made by me on 30th July (This was the
earlier issue which I wrote about in the previous paragraph), I clearly
explained to him that the issue with respect to July had been resolved and my
phone is working well and only my BBis not working. The representative tried to
transfer me to the escalation dept and eventually the line was disconnected.



I called back again and got connected to one Mr Moses, who kept
me on hold for almost 20 minutes trying to get my details and again the line
was disconnected. I again called back on 28th sept and spoke to a lady in the
escalations dept ( I did not write down her name) and she guaranteed me that I
will get a call back in about 2 hours time (the time made the call, was about
11.30 AM). As expected I did not get any calls until 19.00 that days and Mr
Lokesh tells me the same story again that my Line was deactivated based on a
request made by me in July ( I real fail to understand why Airtel is so
outdated in having records/data up to date) I clearly informed him that the
issue with July had all been cleared and its only my broadband which is not
working and I assumed that the person who answered the enquiry (around 29th
August) had incorrectly taken a request for cancellation. Mr Lokesh informed me
that the issue would be settled by 01st October.



I received a call from Mr Sandy ( Reactivation Dept) on 28th
Sept around 16.00 and he told me that he was calling me regarding reactivation
of my phone, to which I clearly informed him that it¿s not the phone, but only
my BB. He said he wanted to confirm my address and he started reading out my
old address ( Anna nagar address) which I had changed as of 20th august, the
phone was shifted by AIRTEL and I even submitted a copy of my new address
proof. I did lose my temper and was agitated about the response I had been
getting from Airtel with respect my simple issue of broadband not working, Mr
Sandy seemed to be agitated about my raise in temper than trying to understand
why any customer would be agitated. The last thing I spoke to him was ¿ You
have my updated address, locate it and rectify my problem¿ to which he said he
will do so, but am so sure he is going to close this case saying that the
customer is agitated and abusive



If there is one soul in ARTEL who is truly considerate about
customers, I expect quick solution to my problem, You can reach me on 98409
96461 for any additional information that you would require.

and i get an automated reply.....

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.


As you would have guessed no one called. and teh persistent me the emailed again

To Whomsoever it may concern

The below email said I can expect a solution within 24 hours or at least some one would revert back to me in 24 hours, well it’s almost 4 days since I wrote the source email out to AIRTEL customer service under the assumption that my issue will be looked up on by a customer focused soul in AIRTEL. You guys are proving without doubt that you guys care a DAMN about your customers and all it matters is MONEY.

I WOULD LIKE TO MAKE ONE THING VERY CLEAR TO YOU, I WILL NOT BE MAKING ANY PAYMENTS DUE TO MY AIRTEL LAND PHONE[protected] CONNECTIONS UNTILL MY PROBLEM IS CLEARED.

If the same is not cleared at the earliest I will be disconnecting my AIRTEL mobile connections which am using for the past 6 years and apart from that I will share my plight with my office colleagues who share CUG connections with me and am sure on hearing my plight they will also want to jump in to your competitors eager marketing executives.


And I WAIT to eternity..............

I have taken a new AIRTEL prepaid connection. They have offered 20 days free trial of Hello Tunes.I still did not subscribe. They have forced it on me by putting their tunes in between my calls. They automatically deducted the charges and when I requested to stop they again deducted Rs 15/00 for deactivating the facility.

dear sir,
I got my pre-paid mobile phone of air tel in july 2008. All photo, id proof was submitted while taking the connection. I received sms stating pls deposit / submit the same. why this is so? is there any facility to submit the same online?

however, i am submitted the scanned copy of my photo and id proof for your further necessary action

thanking you
santosh