Airtel Complaints & Reviews

No body is responding even after 10 reminders and 12 days past documents submission... PLS HELP...

________________________________________
From: Amardeep Bagga (BB)
Sent: Wednesday, October 06, 2010 10:19 AM
To: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'; ''Amardeep'; '[protected]@airtel.in'; '[protected]@airtel.in'
Subject: FW: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 10
Importance: High

CAN ANYBODY RESPOND, WHEN THIS NUMBER WILL BE UNBARRED ? ALMOST 12 DAYS PAST……….. WHY NO BODY IS RESPONDING TO HIS MAIL ??? ATTACHED IS THE CONFIRMATION THAT DOCUMENTS WERE RECEIVED AT YOUR OFFICE ON 27.09.2010.



________________________________________
From: Amardeep Bagga (BB)
Sent: Tuesday, October 05, 2010 5:38 PM
To: '[protected]@airtel.in'
Subject: FW: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 8
Importance: High


________________________________________
From: Amardeep Bagga (BB)
Sent: Tuesday, October 05, 2010 3:04 PM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'; 'Amardeep Bagga'
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 8
Importance: High

PLS GO THROUGH THE ATTACHED MAIL & REVERT.


________________________________________
From: Amardeep Bagga (BB)
Sent: Tuesday, October 05, 2010 12:13 PM
To: Amardeep Bagga (BB); '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'; Amardeep Bagga
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 8
Importance: High

CAN ANYBODY RESPOND, WHEN THIS NUMBER WILL BE UNBARRED ? ALMOST 11 DAYS PAST……….. WHY NO BODY IS RESPONDING TO HIS MAIL ???


________________________________________
From: Amardeep Bagga (BB)
Sent: Monday, October 04, 2010 10:39 AM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 5

Team,

It was confirmed to me by Ms. Ritika / Gauri[protected], that my number will be unbarred on 01.10.2010, but till time the problem still persists. Can I have firm commitment from your side. It is almost more than 10 days now, that I have submitted proofs and number is still not unbarred.

Regards,
Amardeep
________________________________________
From: Amardeep Bagga (BB)
Sent: Friday, October 01, 2010 1:38 PM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|] - REMINDER 5
Importance: High

Team ïƒ How much reminders do you need ??? Pls give details if anybody senior can be contacted on phone as mail received by you are being ignored ???


________________________________________
From: Amardeep Bagga (BB)
Sent: Friday, October 01, 2010 10:19 AM
To: '[protected]@airtel.in'; '[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'; '[protected]@airtelindia.com'; '[protected]@airtel.in'; '[protected]@airtel.com'; 'Nodalofficer.[protected]@airtel.in'
Subject: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|]
Importance: High

Team,

I have already submitted documents on MONDAY (27/09/2010) and sent you reminder 3 times through mail and calling at your helpline in Punjab and Delhi…………. 4 days have passed and you cannot confirm from your office at Ludhiana (address and mobile mentioned below in trail mail) whether the documents have been received or not ? All your commitments of 24 hours reply is looking false………..

If you can please start this number today, pls let know, else I will be force to go to TRAI.

Regards,
Amardeep
[protected].
________________________________________
From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Thursday, September 30, 2010 12:10 PM
To: Amardeep Bagga (BB)
Subject: Acknowledgement Mail.

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier and the reference number of your previous mail is[protected].

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service

This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA. [|BAL|[protected]|[protected]|]
Date: 30/09/2010 12:02:34 PM
From: amardeep.[protected]@yesbank.in
To: [protected]@airtel.in
Message body:
Dear Team,



As per your trail mail, you were to revert in 24 hours, but already more than
48 hours have passed, but my work is still not done. Pls guide how much more
time is required to start my phone.



Regards,

Amardeep



From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Wednesday, September 29, 2010 9:53 AM
To: Amardeep Bagga (BB)
Subject: Re: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.
[|BAL|[protected]|[protected]|]



Dear Amardeep Bagga,

Thank you for writing Airtel.

This has reference to your e-mail dated 28 September 2010 regarding your
concern for your Airtel number [protected].

We would like to inform that the services of the above mentioned Airtel number
will be unbared once the documents received at our end.

Customer delight and services have always been the main area of focus for
Airtel. We appreciate your patience and kind cooperation.

We regret the inconvenience faced.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Nodal officer will provide a resolution to your complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.

Yours Sincerely
G Anand
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: amardeep.[protected]@yesbank.in
To: [protected]@airtel.in
Cc: appellate.[protected]@airtel.in;[protected]@airtelindia.com;Nodalofficer.[protec...⇄
Sent: 28/09/2010 14:56:58
Subject: RE: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.
[|BAL|[protected]|[protected]|]

Dear Arti,



Yesterday I have submitted the proofs at your Airtel Showroom, Sarabha Nagar,
Kipps Market, Ludhianaand handed over all documents to Mr.Harman[protected].
I have submitted following documents again :-



Copy of PAN Card.
Copy of Title Deed of my house in my name, where I am residing and is the same
billing address as well.
One photograph.
Prepaid Form filled and signed no.[protected].



Can I now please request you to open the outgoing / incoming calls on the
captioned number.



Regards,

Amardeep.





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Thursday, September 23, 2010 10:08 AM
To: Amardeep Bagga (BB)
Subject: Re: [protected] - PREPAID AIRTEL - AMARDEEP SINGH BAGGA.
[|BAL|[protected]|[protected]|]



Dear Amardeep Bagga,

Thank you for writing Airtel.

This has reference to your e-mail dated 22 September 2010 regarding your
concern for your Airtel number [protected].We regret the inconvenience faced.

We would like to inform that the services of the above mentioned Airtel number
have been restricted with effect from 20 September 2010 due to non receipt of
documents. Hence, we would request you to visit the nearest Airtel Relationship
Centre and submit the below mentioned documents:

1. Address proof 2. ID proof 3. 1 Passport size photograph 4. Prepaid
Enrollment form to be filled.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM
Monday to Friday. The Nodal officer will provide a resolution to your complaint
in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.




Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: amardeep.[protected]@yesbank.in
To: [protected]@airtel.in
Cc: [protected]@hotmail.com
Sent: 22/09/2010 10:54:58
Subject: [protected] - Prepaid Airtel - Amardeep Singh Bagga.

Dear Sir,



This is the 3rd time my captioned number has been debarred. I am not able to
understand why this is happening for 3rd time. Three times I have submitted
address and identity proof. My 4 other numbers in my name are working fine for
which same proofs were submitted ([protected], [protected], [protected] and
[protected]).



Please see my relationship we have got about 25 connections in personal and
factory name apart from landline and dish¿. Still so much harassment¿¿
approximately I am paying AIRTEL about Rs.20,000/- per month ¿¿¿ and this is
the way I get treated¿.



Please guide why are you harassing me.



Regards,

Amardeep Bagga

#[protected].





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My Airtel mobile number is 91-[protected]. Yesterday (05 Oct 2010) there was a call in the evening from an unknown number (Airtel call). When I attended there was a recorded voice for some ARYA EVENT. I don't know who is that fool Arya. It said on 15th we can call that fool ARYA. To participate in the event we should register. (Though I registered 'DO NOT DISTURB' so that I don't get promotional calls such calls are coming from AIRTEL). Irritated at this I cut the line. At night at about 2.00 a.m I received a message saying that 'Thank you for registering for the ARYA EVENT. You have been charged Rs. 15/-. When I never registered or sent any message how can AIRTEL charge Rs. 15/-. If AIRTEL charges Rs.15 from each customer how many crores of rupees they would swindle this way. There are so many consumer forums and there is also TRAI. Will they not take necessary action and AIRTEL pay back such swindled money and do justice to the customers like me.

I have a phone no " [protected]" from Bangalore . I am roaming to calcutta .
I have sent several email and my friend in bangalore called several times .
Airtel does not bother about customer and did not rectify the issues .

I have sufficient balance to make call and submitted the doc at Bangalore .

Document details :
Cell no : [protected]
Acknowledgment No : F59696
APREF No : 22510886
Document submitted : 25/09/2010

I had booked an Airtel DTH on 14/09/2010 by calling 12148, but didnot get any respond from airtel people for installation after regular call to airtel DTH customer care.

So, I had raised an request on around 25/09/2010 for cancellation of booking and refund of my money.But till date have not received the refund.

Please do the needful and refund my money back to my account at the earliest possible date or inform me about the concern department/person/customer care to whom I can approach for refund.

My Details:
Name: Aravind Kumar Sharma
Transaction ID : 10810174
Booking Date : 14/09/2010
Booking Time : 9:00 PM
Concern representative: Prashant Srivastava
Mobile No: [protected]
Alternate Number : [protected]
Payment Method : Through IVR using Citibank Credit card/
Amount of Payment : Rs 999/-
Address: 101, Buiding No: 2, Hill Crest CHS, Manpada, Thane(West), Maharashtra.

Thanks & Regards
Aravind Kumar Sharma

I here by like to post my complaints against airtel broadband and here is the scenario and the frustrations i have faced with airtel broadband and their executives
here is the scenario
as a normal foolish customer i wanted to shift my connection from BSNL to Broadband so i called their sales executives on 26th of sept they were very eager to come and collect the and also gave me the receipt without fail.
the representatives Mr.Gokul([protected]) assured me that the connection will be activated and the instruments will be installed in the next day
after 3 days i called Mr.gokul id couldn’t get any response after about 20 to 35 calls another representative picked up and he was not responsive enough and not able to answer my queries. after a long struggle Mr. gokul picked up the call and he said he'll take of the issue and he'll call back
in the mean time next two days went past. the representatives didn’t even bother to call. then i called him but the response was the same. if any of the airtel head officers comes to see this across kindly take actions towards your employees if this continues you might loose your valuable customers

Air-tel Chennai seems to be ignorant of a fair service to the internet users.
I have been facing lot of problems and being painful with the internet connection.
I have listed few issues i faced and waiting for a angel to resolve as there seems to have lot of server issues(database issues).

1. I have a plan o[censored]nlimited internet with 1MB speed until 8gb download and later will come to the basic speed of 512kbps.
- Since my billing cycle is every 25th of a month, the speed gets reduced to 256kbps even though i
wouldnt have reached the cutoff of 8gb download. Then i call up airtel to rectify/reset the same as the
new billing cycle from 26th which will additional 3-4days.
- Since it happened more than twice, i requested for a mail confirming the above incidents so that i
can forward mail to customer care about the previous download cutter issues and to resolve the
issue without much explanation, but the customer care told outright no to the request.

2. My internet connection continuously reset and none from Air tel technicians could resolve this and the issue is still on.

Hats off to Airtel's pathetic Customer Service.

Ref:- Further to my previous complaints on this website regarding Airtel Landline [protected]

Its Oct 5 2010, 2 says after the common wealth games. My Airtel Landline
stopped working on August 27 2010 and I registered a complaint for the same
on August 28, 2010.

I even wrote to the Nodal officer on Sept 23 2010, however no response as yet.

Recieved a call this morning from one Ricky Sharma ([protected]), Executive - Customer Service, who calls me up and asks me for details of my complaint as he has read my complaint on this website.

The strange thing was even after reading my complaint here he was not at all aware of the issue, after I briefed him on the issue, he says it all happened due to Common Wealth Games as there is some breakdown
in our area and it couldn't be fixed and will not be fixed until the games are over.

So, dear Airtel Landline & DSL, Management, Stake holders and Customer Service team, please answer the following questions for me, here:

Q1)- I registered a compalint on August 27, 2010 (Complaint no.[protected],
What steps your company took to resolve my issue for the period August 27 2010 to October 5, 2010??
During the interim I have recieved some text messages from your company claiming that my complaint would be resolved within 3 days (which is a statutory requirement under Trai's Consumers Protection and Redressal of Grievances Regulations 2007), however those were just fake claims as no actual effort to resolve it took place, otherwise as required under the same regulations Airtel would have provided me a notice of the same.

Q2)- I wrote to the Nodal Officer on September 23, 2010, however haven't recieved a reply from him as yet, why is Airtel not replying to my mails?

Q3)- When will this issue will be resolved ?

Please note, I would apprecite if instead of writing your standard reply that you have taken a note of this complaint and will work towards resolving it, if you can just answer my questions here.

Also, during the interim I have spoken to many of your executives in your call centres and your corporate office and everytime I am given false hope, so this time please be clear, honest and transparent.

Deepak Bhalla
[protected]

"Dear Sir,
this is Naresh Bedi writting to seek your help in my pf issue. After getting all the papar work done from my company Bharti Airtel Services Limited where i worked for near about 2yrs & 9 month, i sent my provident fund clearance document to PF office Gurgaon through my Company PF Cell . I was told that it takes about 60 days to get the money but till today it is more than 125 days and nothing has been credited to my account.
therefore i request you to look into the matter .
looking forward to your cooperation.

regards,
Naresh Bedi
Emp code - 35389
Pf No -HR/10693/13279

SIR/MADAM


I AM A DEALER OR AIRTEL DTH NAME AMIT KUMAR JAIN MY FIRM IS JAIN COMMUNICATION IN VAISHALI NAGAR AJMER BIFORE ONE MONTH A PREPAID SIM GIVE ME NO [protected] IN 100/-rs. BY AIRTEL DTH DISTRIBUTOR NAME LOTUS APPLIANCES PRIVATE LIMITED 7, ONKAR NAGAR GOKHIE MARG AJMER AFTER 4/5 DAYS WHEN I WANT USE THAT SIM I GOT THAT OUT GOING CALLS R BARD BY AIRTEL RESION WAS VERIFICATION CALL WAS NOT ATTANDS BUT WHEN I TOOK ALL THE INFORMATION ABOUT THAT SIM IT WAS ACTIVATED ANY OTHER PERSON NAME KULDEEP SINGH NOW WHEN I HAD CONTECT TO DISTRIBUTOR OF AIRTEL DTH THEY HAD NOT RESPONCE TO ME PROPARLY I M SUFFRING FROM LAST ONE MONTH AND LOST MY CUSTOMERS SO PLZ TAKE ACTION



THANKS&REGDS
AMIT KUMAR JAIN
C/O JAIN COMMUNICATION
VAISHALI NAGAR AJMER RAJ
CONTECT NO [protected]

The below is an email whic I had written to AIRTEL customer service.


Am writing this email with utmost disappointment and regret
about the quality of services being offer to me by AIRTEL which is the country¿
s best mobile and communication service. I am an Airtel Mobile subscriber for
the past 6+ years and after being thoroughly satisfied with your service I
thought only about Airtel when I found a necessity to have landline connection
at home with Broadband. All was well un till late July 2010



I had planned to relocate from anna nagar to Vadapalani in
Chennai and had placed a request for the same and the confusions started then,
My phone line was deactivated and then after so much of confusion and after
spending almost rs 60 talking to your customer service from my mobile
(escalations after escalations) my line was reactivated and then the connection
was duly shifted to my new address. This incident caused a lot of discomfort in
my mind and I began losing faith in your customer service.



Then yet again, by last week of August (around 29th) my wife
Gayatri ( in whose name the connection is) made an enquiry regarding
deactivation of Broadband services on the phone, she was informed that if the
broad band is deactivated my monthly rental will be Rs 499/- for land phone
connection only, on hearing this she ended the call saying that we will
continue as it is. I remember accessing internet at home on the 19th
septemeber. Then When I tried accessing internet on 27th September it did not
connect, I immediately dialed 198 ( because 121 services were charged) and
raised a complaint, I was shocked when the representative told me that the
line was deactivated based on a request made by me on 30th July (This was the
earlier issue which I wrote about in the previous paragraph), I clearly
explained to him that the issue with respect to July had been resolved and my
phone is working well and only my BBis not working. The representative tried to
transfer me to the escalation dept and eventually the line was disconnected.



I called back again and got connected to one Mr Moses, who kept
me on hold for almost 20 minutes trying to get my details and again the line
was disconnected. I again called back on 28th sept and spoke to a lady in the
escalations dept ( I did not write down her name) and she guaranteed me that I
will get a call back in about 2 hours time (the time made the call, was about
11.30 AM). As expected I did not get any calls until 19.00 that days and Mr
Lokesh tells me the same story again that my Line was deactivated based on a
request made by me in July ( I real fail to understand why Airtel is so
outdated in having records/data up to date) I clearly informed him that the
issue with July had all been cleared and its only my broadband which is not
working and I assumed that the person who answered the enquiry (around 29th
August) had incorrectly taken a request for cancellation. Mr Lokesh informed me
that the issue would be settled by 01st October.



I received a call from Mr Sandy ( Reactivation Dept) on 28th
Sept around 16.00 and he told me that he was calling me regarding reactivation
of my phone, to which I clearly informed him that it¿s not the phone, but only
my BB. He said he wanted to confirm my address and he started reading out my
old address ( Anna nagar address) which I had changed as of 20th august, the
phone was shifted by AIRTEL and I even submitted a copy of my new address
proof. I did lose my temper and was agitated about the response I had been
getting from Airtel with respect my simple issue of broadband not working, Mr
Sandy seemed to be agitated about my raise in temper than trying to understand
why any customer would be agitated. The last thing I spoke to him was ¿ You
have my updated address, locate it and rectify my problem¿ to which he said he
will do so, but am so sure he is going to close this case saying that the
customer is agitated and abusive



If there is one soul in ARTEL who is truly considerate about
customers, I expect quick solution to my problem, You can reach me on 98409
96461 for any additional information that you would require.

and i get an automated reply.....

Dear Airtel Customer,

Thank you for writing to us.Your request has been registered with us and your unique reference no. is[protected]. Request you to quote your unique reference number for future interactions. We shall get back to you within 24 hours.


As you would have guessed no one called. and teh persistent me the emailed again

To Whomsoever it may concern

The below email said I can expect a solution within 24 hours or at least some one would revert back to me in 24 hours, well it’s almost 4 days since I wrote the source email out to AIRTEL customer service under the assumption that my issue will be looked up on by a customer focused soul in AIRTEL. You guys are proving without doubt that you guys care a DAMN about your customers and all it matters is MONEY.

I WOULD LIKE TO MAKE ONE THING VERY CLEAR TO YOU, I WILL NOT BE MAKING ANY PAYMENTS DUE TO MY AIRTEL LAND PHONE[protected] CONNECTIONS UNTILL MY PROBLEM IS CLEARED.

If the same is not cleared at the earliest I will be disconnecting my AIRTEL mobile connections which am using for the past 6 years and apart from that I will share my plight with my office colleagues who share CUG connections with me and am sure on hearing my plight they will also want to jump in to your competitors eager marketing executives.


And I WAIT to eternity..............

I have taken a new AIRTEL prepaid connection. They have offered 20 days free trial of Hello Tunes.I still did not subscribe. They have forced it on me by putting their tunes in between my calls. They automatically deducted the charges and when I requested to stop they again deducted Rs 15/00 for deactivating the facility.

dear sir,
I got my pre-paid mobile phone of air tel in july 2008. All photo, id proof was submitted while taking the connection. I received sms stating pls deposit / submit the same. why this is so? is there any facility to submit the same online?

however, i am submitted the scanned copy of my photo and id proof for your further necessary action

thanking you
santosh

I dont know if there would be any activity on this complaint but i am still raising my concern here because i am frustrated with the PATHETIC Service Provided by AIRTEL.
LAST MONTH I STARTED HAVING A PROBLEM WHERE IN THERE IS ABSOLUTELY NO AIRTEL SIGNAL IN MY ROOM WHICH IS IN THE GROUNDFLOOR OF MY APARTMENT, NOT ONLY THAT WE DONT HAVE ANY SIGNAL IN MY APARTMENT. I CALLED UP AIRTEL AND LODGED A COMPLAINT ON 18TH SEPT 2010 (COMPLAINT N0:[protected] AND WAS INFORMED THAT IT WILL BE FIXED BY 28-SEPT-2010 BUT TODAY ITS 5-OCT-2010 AND FORGET FIXING THE PROBLEM NO ONE IN FROM AIRTEL HAS EVEN BOTHERED TO CALLED ME TO CHECK MY PROBLEM. FOR LAST 15 DAYS THERE HAS BEEN ABSOLUTELY NOTHING DONE BY AIRTEL AND MY MOBILE PHONE HAS BECOME LIKE A LANDLINE AND I HAVE TO PLACE MY PHONE IN MY BALCONY TO RECEIVE SOME SIGNAL (1-2 STICKS MAX).
I THINK AIRTEL HAS TOO MANY CUSTOMER BASE AND HENCE DONT BOTHER ABOUT 15-12 USERS IN MY APARTMENT AND MYSELF ALTOUGH I HAVE BEEN USING THIS SAME NUMBER SINCE MAY 2006.

ITS TIME TO GO FOR A DIFF VENDOR.

sir,
i had booked one airtel broadband connections. Airtel authority promises to give the assured gift of reebok watch. but until now i never received the gift from airtel company.

My request Number for installation of BroadBand is 135938 which was registered on 02/10/2010. . The following instances could really mar their customer relations:

1. Without having called for one of Airtel salesperson Mr. Rahul Tek visited our premises with false claims that he would get us Wifi router for free, he will get the installation within a span of one day, your engineers are working till 11 in the evening so on and so forth.

2. On the above promises, the application was submitted on 26/09/2010, the application number being 237860. Since that day we have been behind them to get the installation done. We have to follow up with Mr. Prasad Juvekar, Sr. Sales Officer, Mumbai and Mr.Suresh Tek, Territory Sales Manager, Mumbai with no reply from their side except for saying that the installation will be done tomorrow where tomorrow never comes.

3. Even with the Customer Care, regarding the complaint which was registered on 02/09/2010 where I was said that the installation will be done maximum by 5:30 pm on 04/10/2010. The time was again rescheduled to next 48 hrs, which I came to know after giving a call at the customer care after the promised time elapsed and I did not receive any call. Further to my astonishment the time was rescheduled without giving me any prior intimation of the same.

4. I received the contact number of Airtel's Nodal Officer Mr. Sanjay Bhutani, who does not receive the call after having called thrice.

Regards,
CA. Madhu Sajnani
Mobile : [protected]

Hi,

Last Friday[protected] one agent named Arun ( his airtel mobile no - [protected]) came to my house (Krisnappa garden, C V Raman Nagar , Bangalore - 93) and said about Airtel borad band connection. I applied for a new connection with application number TBLR[protected] and paid 5k as advance for 5 months subscription for plan Browser 899 plan. He said technician and he will come and give connection by saturday . I was waiting for them . Now also they are coming . Did not get ! It was a big cheating with me. Now his mobile is switched off. I call airtel customer care. They said no such application is registered and no such person is their agent . Airtel took it as complaint But i dont think i am going to get back my money or connection . I am cheated.One strange thing is that why Airtel is not taking any action against such fraud. Please help me to get my money back and catch these fraud people with the help of airtel network and police.

Ananta Kumar Das
[protected]

HAD PURCHASED AN AIRTEL PREPAID PHONE CONNECTION WITH NO. [protected] IN JULY 2010. I GOT THE CONNECTION ACTIVATED AND VERIFICATION WAS DONE BY AIRTEL THROUGH PHONE. THE CONNECTION WAS WORKING FINE AND IN SEPTEMBER 2010, I WAS NOT USING THIS NO. FOR AROUND 20 DAYS WITH CREDIT BALANCE OF RS.200 (APPROX) STILL IN THE NO., THEY PERMANENTLY DISCONNECTED THE PHONE CONNECTION.

WHEN I CHECKED OUT WITH THE CUSTOMER CARE, THE CALL WAS DROPPED EVERY NOW AND THEN, WHEN I MANAGED TO SPEAK TO A CUSTOMER SERVICE ASSISTANT , I GOT THE REPLY THAT THE NO. HAS BEEN RECYCLED AND WHEN I ASKED THE REASON THEY PUT ME ON HOLD AND THEN THEY DISCONNECT THE CALL. THIS HAPPENED QUITE FEW TIMES.

TODAY I SPOKE WITH ANOTHER AGENT AND SHE ELEVATED THE CALL TO HER SUERVISOR WHO TOLD ME THE SAME STORY AND TOLD ME SHE IS HELPLESS AND THE NUMBER HAS BEEN RECYCLED AND IT IS NOT POSSIBLE TO GIVE ME THE NO OR THE MONEY IN THAT NO BACK.

PLEASE ADVICE ME WHAT TO DO...

Hi

This is to bring it to your notice that I am not happy with the service and the way i was treated.

I had subscribed to Airtel postpaid connection on the 21 Sep by paying a deposit of 500 to your representative. I had submitted photo copy of my voter ID and a Photo.
NAME - David
MOBILE - [protected].

My connection was activated on 21st Sep. I had a representative called Govind called me from ([protected]) on 23rd as i was not at home he told that he will revisit on Saturday. Govind came to my house on Saturday 25th Sep and i meet him in my house.Govind asked me few question like rented or own house. Govind asked me where are you working, i replied that i was working with Firstsource Solution limited. Now i am joining DELL from 4th OCT.Later govind asked me to show the ID card. I told that i don't have as i have submitted it back to the company. Later Govind asked me 200 rupees as bribe i denied to it. Then he told that everything is fine, Govind told that you may receive a call from air tel confirm that i visited.Later Govind has manipulated my details. My connection was blocked on 29 and when i called Airtel customer care, I was informed that i was working with First India Corporation and my address did not match. I told that it was wrong i never worked with First India Corporation. First I spoke to (floor Manager) Umesh, who was not at all helpful. Did not wanted to listen to what i wanted to say. Was very rude, Just told we will not activate the line.Later passed the call on to Jonhcy (Floor Manager) Just repeated what Umesh was telling, Umesh was standing right next to her i could hear him saying at background tell can't activate. Johncy Hangup the call on me. Called back again and spoke to Floor Manager Pavitra. Who was not sure what was happening as there was no clear notes on my account. Asked Pavitra to call the representative who verified and double check she denied, and not ready to listen was only repeating contact Airtel Outlet. I was treated with very poor customer service and she hung up on me as well. I called back again and spoke to Floor Manager called BalaMurgan who was very helpful and listen to me and said he will initiate a re-verification. He called Govind but his phone was switched OFF, Later he spoke to Prakash (Sales Representative) from whom i took this connection. He confirmed that what are the documents i had submitted. Balamurgan asked me to re-submit the documents and i did submitted it to Prakash again. Later I was told that he will get back to me within 48 hours with call reference number[protected]. Today i called customer care with the reference number i reached Pavitra Floor Manager again who was not helpful previously. Was very rude told that will not activate this line or will not re verify. This line is cancelled. I don't wanted to tell anything more. I wanted the call to be transferred to someone else. I really did not feel comfortable speaking to her. Later i was transferred I was on hold for 12 min before Another Floor manger Chithra answered. it was very poor service all together. Later chithra told that will not be able to activate as my previous collage told. I asked her to explain what had happened. She told your address verification is failed. That is when i realised that they still don't know what i was telling them. By now i was on the phone for 45 min. And i explained her everything again. She was dead silent did not know what to reply. Then went on saying i cant do anyting for you. Contact the representative who came for verification or go to Airtel Outlet. I told Chitra that as you will not activate the line, please call the representative to whom i payed the deposit and tell that he should refund as the line is been cancelled because of the verification. She replied i can't and she disconnected the call. I never ever expected this from a floor Manager. I was not at all happy that they were not ready to do anything for me as i was ready for re-verification. They were always using a term 'procedure' for everything and never sounded that they understood me and wanted to help me. Saddest part is i have spent over 4 hours speaking to Customer care. (Floor manager) i was asked to call the representative when i called them i was given a different number and asked to call their manager. Only one thing i can understand from this experience that they all play a blame game rather than checking how to help the customers.

Now I don't know what to do. I do have Airtel Land line and broadband connection. Thinking I have to move to another provider by cancelling everything. As i never came across a person who can really help me to get this connection back.

I request you to look into this and take necessary action and ensure this is not repeated henceforth to any customer. It is disgraceful to receive this kind of service from a company like Airtel. As i always believed Airtel was the best. But now I think I was wrong.


Regards,

David.

I have requested for New broadband connection 10 days back and there is not even a single call from them. No proper communication. Customer care people themselves do not know what process has to be followed and they give falsy information. Customer care people mislead us and service is ver poor. Till now they have not installed Broad band connection. No communication at all. Worst Service.
Receipt No: HY280425
Ticket no: 18623345


mail id : [protected]@gmail.com
Sagar
Mob: [protected]

I recharged my AIRTEL prepaid mobile([protected]) with Rs. 500 on 1st september 2010 and got a talktime of Rs. 453.31 .

On 3rd September I registered my Airtel mobile no on www.facebook.com(on my computer). www.facebook.com sent me a SMS which had a link to 0.facebook.com to "ACCESS WITHOUT ANY DATA CHARGES" !!!

Let me make it clear that no other website has been accessed from my mobile except 0.facebook.com and that too by AIRTEL LIVE!

But within one week 10 Rs. were deducted from my account(and I HAD hardly made any calls or sms during this week !). This amount was added back to my balance on calling Airtel Customer Care.
I had called up Airtel thrice and one of them said access is free by mobile office and another said it is free by airtel live and added back the amount !...AIRTEL executives got me totally confused !

I did make one call lasting almost 10 min and a few SMS amd my balance was now around 440 Rs.
But on 15th or 16th sep(i don't remember exactly) Rs. 17 were again deducted for data usage and my balance became Rs. 423.
Then on 19th september the unimaginable happened !
My balance suddenly dropped to Rs. 340 i.e. a deduction of Rs. 83 !!!! (between 10-11 pm on 19th sep.)

The Airtel 198 complaint helpline executive assured me that my complaint will be resolved by 23rd sep. But nothing happened. I again lodged a complaint and this time I was given the date 30th sep. But the amount has NOT BEEN REFUNDED as yet. In the last 10-15 days I've called up Airtel Customer Care, 198 Helpline as well as the Airtel GPRS helpline 12118 almost 12-13 times. But they have been telling me that they don't know about any such mobile site called 0.facebbok.com and that data usage is 30p/20kb for all sites accessed from Airtel Live !

I'm HIGHLY DISSATISFIED with the unprofessional behavior on part of AIRTEL executives.
I request concerned AIRTEL authority to kindly look into my complaint and

SHANTANU SHARMA
Mob No - [protected]
E-mail - [protected]@gmail.com