Airtel Complaints & Reviews

Hi Had done recharge to cell phone number [protected], through online recharge facility of HDFC and i received msg from Airtel stating you are successfully recharged for rs 98, but when i check for balance i found only 10Rs, when i called customer care they are not responding properly and giving false assurance that it will be rectified today and tomorrow like,

My airtel dth subscription is not working for last one month. When I complained I was told that the same will be rectified within 12 hours and a technician will contact me in regards to the same. I waited, but my call was closed saying that the same has been rectified. It started working but with some channels not able to get network.

My screen of set top box will just show loading and will not go any further. I made a complaint again and the same response and no technician came and the set top box is not working now for last one week. When I said I want a refund of the balance in my account and I want to cancel my subcription, I was promised that I do not have to do that and they will arrange to send a technician today itself by speaking to the seniors and if the same does notget rectified I can cancel my subcription.


Still no one has come. When I called up again to check, I was told that the technician has visited, since there was no electricity, he left. Dont know how that happened when no one came to my house.

Emails are not getting answered.My complaint numbers are not getting resolved 3865624 and 3906578. No refund for balance amount.

Numbers provided for techinicians just rings with no response. [protected] and [protected].

I am have a prepaid connection of Airtel. I am still receiving their promotional emails even after NDNC registery about 2 months back. I have been subscribed to some services like "Picture Post Friendship" and they have been deducting Re. 1 daily from my balance. I have been receiving pornographic material from Airtel promoting " Hot Babes, Cute Girls, FTV Girls, Free Girls Invitation" etc. which does not suit the status of the company like Airtel. I think Airtel has gone bankrupt and is doing cheap gimmicks to extract money from the customers.

Sanjiv Trivedi

Sir, here is sukhjinder singh &my no. is [protected] .I am very old user of airtel but now I want to shift my number from postpaid to prepaid ..so plz convert my sim to prepaid.I shall be thankfull to you for your kind act.

i took a number of airtel..
the number was [protected]...
submitted all the documents on the tym of activation....

but after few days, i got a call from a personal number....and a girl was talking from the other side...
she was asking me for the address verification...
i said ok...
ask me..
first question was what is ur name sir..
i said gauta jain..

thn the next ques was...whats ur billling address...?
suddenly at that spot...i got a clue in my mind of an advertisement of jaago grahak jaago...which tells us to not to give our personal details thru fnes nd emails.....these calls and emails can be fake also.....

and i refused her to provide any info at that tym and told her that i will submit a new fresh copy of my documents in ur office soon....
after 2 days i found my incoming and outgoing calls service barred.....
immediately i went in an airtel care and submitted my proofs....

i was shocked to hear from that so pleased lady customer care executive tht...Sir.., ur number is permanentaly disconnected....pls help

Dear ...........,

Thank you for writing to Airtel.

This is with reference to your email dated 20 September 2010 regarding billing concern for your Airtel number ...........We regret the inconvenience faced.

We would like to confirm you that already a reversal of Rs 55/- against GPRS charges has been provided in your account dated 20 September 2010.Please know that the reversal would reflect in your subsequent invoice.

Please be assured that we share your anguish and have taken adequate steps to ensure the non-occurrence of such incident in future.

It is always important for us to hear how customers react to all aspects of our services. Strong customer feedback like yours helps us continue to improve the service we provide, and we appreciate the time you took to write to us.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if its still unresolved. You may send an email at Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long term association with you.


Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [email protected]
To: [protected]@airtel.in
Cc: [protected]@airtel.in
Sent: 20/09/2010 15:03:53
Subject: Re: .....................

Dear Sir/Madam,

Your response to my request is totally unsatisfactory , a reversal of wrongly
charged amount is not the only concern of mine.I want an explanation of how
this automated task which has no human intervention could have resulted in me
and god know how many other being wrongly charged.

Please be aware this is equivalent to fraud and if i don't get a satisfactory
revert it will force me to approach consumer court.

hoping for a quick revert,

Thanks and Regards,

....................

On 20 September 2010 14:35, wrote:
Dear .................,

Thank you for writing to Airtel.

This is with reference to your email dated 18 September 2010 regarding your
Airtel number ..................

We are truly sorry that we were not able to fulfill your expectations for this
level of service. We value your feedback on our services. Please be assured
that we share your anguish and have taken adequate steps to ensure the
non-occurrence of such incident in future.

As per the telephonic conversation with the undersigned,we would like to
confirm you that as a service recovery waiver we have already credited the
amount of Rs. 55/- towards the charges of the GPRS.This will get reflect in the
upcoming invoice.

We hope you are satisfied with the resolution provided.

It is always important for us to hear how customers react to all aspects of our
services. Strong customer feedback like yours helps us continue to improve the
service we provide, and we appreciate the time you took to write to us.

In future too, please feel free to speak to our call centre executive on 121
regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if its still unresolved. You may send an email at
Nodalofficer.[protected]@airtel.in. or you may call at [protected] from 9:30 AM to 6:30
PM Monday to Friday. The Nodal officer will provide a resolution to your
complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in. or you may call at [protected] from 9:30 AM
to 6:30 PM Monday to Friday.

Assuring you the best of our services always, and looking forward to a long
term association with you.


Yours Sincerely
Neha Baranwal
Nodal Office
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

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355DA5EF1C7E8889F2117497F6 3 2 8 0 9 A B A 8 2 2 5 6 E&refno=............

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [email protected]
To: [protected]@airtel.in
Cc:
Sent: 18/09/2010 17:26:53
Subject: .............

Dear Vikrant ,

Attached please find bills of 2 months that have excessive charge from airtel
on my GPRS connection.

I spoke to the customer care personnel of yours who was not able to understand
how this excessive charge could have happen, i would like a written
clarification coming from airtel.

Hope to get it at the earliest ,failing to which i will be addressing the same
with a legal path.

Thanks & regards,
.........................



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Dear Sir/Mam
Reference No-Qrc1771730
This is to bring to your notice that my landline connection [protected] is not receiving dial tone since 18.09.2010.I had complained to [protected](complaint no[protected] in 18.09.2010 and it was assured that 19th being Sunday the problem will be rectified on 20th by 12 noon.As no action was taken then again we launched a complaint on 20.09.2010, it was informed that in the customer care computer, problem was mentioned as resolved BUT SADLY NO ONE VISITED NOR THE DIAL TONE WAS RESTORED.Again the customer care executive noted the problem(Complaint no[protected] and assured that by today evening the problem would be resolved.

Repeated reminders to the customer care has nor evoked any response as they are not able to understand the problem.Nor the customer care executive connect to higher officials.It is a new connection and the problem has started after about ten days itself.

Kindly do the needful so that the dial tone is restored.

Biswajit Dutta
Meerut

I called the number [protected] on 13th Sep '2010 and booked my order for a MEGA PLAN with a parent and one child connection. I was put through a payment gateway and I made a payment of Rs 3380 from my HSBC credit card. The order was confirmed by the executive and a transaction Id was provided to me which is : 10790047. He confirmed that payment of Rs 3380 has ben debited and also confimed that the connection will be installed at my home address within 72 hours. It is 22nd Sep today and as of date I have not heard back from Airtel. Its been 9 days today and there is no revert. I have fanatically been calling Airtel DTH customer care center and I am just being transferred between executives without any satisfactory response. I have contacted their nodal office as well but there is no revert. All they have to say is that we have marked an email and soon you will get a revert. After 20 repeated calls within the last week , they provided me with a compalint number which is : 3899532. I kept following up on this complaint number through their email id but there was is response at all. After taking the money and repeated complaints no body has even bothered to give a call back and look into the matter.

Dear Sir,

We bought your AIRTEL Digital TV set top box and entire antenna and accompanying equipments on 29th of September last year from M/s SHAH and Co., Chromepet outfit, Chennai. A fortnight ago, the set top box failed to function. After our repeated attempts and follow up of complaints registered with your toll free number, your representative or employee came in to see only today, that even, did not replace at all. They are quite arrogant and refused to reply properly to our enquiries. At last they tried to fix a very old, dilapidated and not in good condition, smaller box, which is incorrect. They mis handled the new one also, which we purchased.

When the warranty is on, how can they replace with a oldest, dirty looking, smaller outdated version, was our repeated question, which was confronted with a very rude and discourteous reply from those service personnel. They told us to contact their team lead one Mr. Senthil by Mobile No.[protected]. His reply was much more arrogant, asking me to do whatever I can.

This is not the way a genuine customer can be slapped with, for all the trust and confidence with which we have gone in for your DTH Digital TV.

Request please look into this immediately as any more drag will only entail lapse of time to warranty. Kindly arrange to replace the set top box with a new one, which only you are to do with a moral conscience.

Thanking you,

Sincerely,

R.Soundara rajan,

CUSTOMER ID: [protected]; COMPLAINT No. 3902343; Mobile:[protected].

THIS IS NOT A COMPLAIN BUT NEEDS HELP. I RECENTLY PURCHASED AIRTEL DTH HD VERSION SINCE I WAS HAVE A SAMSUNG LCD MONITOR (SYNCMASTER 2233sw) WHICH SUPPORTS FULL HD (1920X1080). MY MONITOR RUNS FULL HD WITH DVI CABLES OF COMPUTER GRAPHICS CARD.

I CONNECTED THE AIRTEL DTH HD WITH A HDMI -> DVI CABLE TO SAMSUNG MONITOR (AIRTEL PROVIDED HDMI TO HDMI).

PROBLEM IS THAT THE PICTURES COME FOR 15-20 SECS WITH RESOLUTION 1920X1079 SENT BY DTH, AND SINCE IT IS NOT MATCHING 1920X1080, THE SCREENS GETS BLANKS AND SCREEN SAVER POPS OUT SHOWING OPTIMISE RESOLUTION NOT AVAILABLE. TO GET BACK I HAVE TO SWITCH ON OFF THE LCD AND THEN THE SAME PROBLEM AFTER 15-20 SECS. I HAVE TRIED ALL POSSIBLE SETTINGS OF LCD AND DTH BUT ALL IN VAIN.

IF ANYBODY FACED THE SAME PROBLEM THEN HOW TO RESOLVE IT. ELSE MY BUYING DTH HD WAS LOSS. CALL ME AT [protected]

i am Facing Problem regarding the security and other refunds for the last one year. The Problem is I had disconnected Airtel Telephone No.[protected]which is STD Coin Collection Box) on July 2009 and deposited the instrument in the local airtel contace center. After That i have submitted request for refund of security deposit and instrument cost and the total being 1700 i.e 500+1200 deposited by me in the first six months bills in the local contact center. Every time i have visited the contact center they told me that your request is in process wait for some time and this process take more than one year. After that they told me to Issue a new telephone connection and the refund amount shall be transfered to that number and for the last four months i am using the airtel landline number[protected] but no refunds amount is
transferred to that account number till date. This shows that the Local Airtel Contact Center i.e PNS TELECOM AMBEDKAR CHOWK KARNAL makes Fool of me as
well as by fraudlent activities by telling a lie, because Either the amount shall not be transferred to my another airtel number nor the amount is refunded by them till the
date because it takes more than one year.Mr.Gagan is the person dealing with me for the last one year regarding this complaint,many times i have visited there for the resolution but they told me that i have forwarded this complaint to airtel . Several times i have lodged the complaint in the customer care but no positive response is received from them.Following are the Request Number for the complaint which i had filed in the airtel customer care:
35852308 dated 1.8.10 NO RESPONSE
37047408 dated 30.8.10 NO RESPONSE
37530382 dated 12.9.10 NO RESPONSE

HOPE FOR POSITIVE RESPONSE FROM YOUR SIDE

REGARDS

SACHIN MAKKAR
251,IBRAHIM MANDI
KARNAL
[protected]

I am getting every 2 hours one SMS informing me "This number is using your mobile! From [protected] for the past two months. I have complained to the service provider on 19 Aug 2010. The service request no. is 33631416. They said they will get back to me on 31 Aug 2010. They did get back to me only to say that this no. belongs to the other service provider & they have informed them. By saying that Airtel people have washed off their hands.
In this cintest I would request Airtel to take up the matter with the concerned service provider.
My name; Sateesh K Nayak. My mobile No. [protected]

Airtel sent to me a code for free gift, when i checked the details they want Rs 150 as courier charges..the watch and the googles they seem to offer is not worth Rs 100....If they announce as free everything should be free this is not fair......Corier charges should be borne by the sender.....Nowadays they charge for the free number 121 if we talk to the customer care executive.....These are restrictive practices...TRAI should object to all these activities of aIRTEL COMPANY....aLSO in foreign countries they charge less for broadband width....Airtel increased or doubled and announced as free but shelved all the schenmes Rs699 and Rs599 and forced us to change over to 799 scheme for 512kbps How this can be fair practice?
Al;so keeping the same equipment and adding a few incurring less cost they charge the customers heavily...
Sometimes in the prepaid accounts they go on deductind money without our knowledge.How to trust these private piracy? TRAi shopuld intervene and not be silent spectator.

Dear Sir,

I have filled a written request of removal of Airtel/Indus Tower site id 557 installation on my premises personally to the official of Indus Towers Gurgaon office 40 days a go, I have cleared
my intention of paying up the amount as per contract cancellation, BUT the officials
at Indus towers/bharti televenture keep me at distance and wont entertain me as
they they cant find a new location for the tower so there will be delays at their
will and wish.
I request somebody to let them know that I have had enough of their corporate attitude and wish to pay up the agreed amount for cancellation of the contract and immediately remove the tower installation..............

Regards,

Owner, Site ID 557
Rohini, Delhi.

Dear sir,

I am regularly receiving atleast 40-50 messages from TA-vimalstk , TA xxx , TD xxx.
Kindly arrange to stop these messages.

i am very frusted and irreted this type of sms

this is 5 time fillup the compliant for your side but not responce or no action for the same.

Please do the needfull .

MY Mobile No.
[protected]

Nilesh Pawar

Sir/Madam, My name is Aditya and my no. is [protected], I was changed my caller tune on 15.09.2010 but still my caller tune is same which I was set 1st and in my cell your customer care executive cut Rs. 15 to set of caller tune charge... many times I called your customer care no. and he/she said your caller tune problem will be solve after few times.

But still I face same problem in my cell...if within a day you solve my problem so its better otherwise I will complain against you in consumer court.

I am getting 25 to 35 sms per day
they all are about stock tips........

LIke MM-ARATHI,TD-TECFUNDA,LM-1000SW,AG-55200.....etc

This sms low my Battry......and it's very funny...i can't get any way to stop this sms

so please please please ................stop this sms........!!! as soon as possible.......!!

My mobile no is [protected]

I have a land line of Airtel- [protected] which I have been wanting to surrender. I have shifted my residence in Delhi about 11 months ago & had asked the helpline then (Oct 2009) to disconnect my connection, but Airtel has done nothing on that . Whenever I call them, I am told that some executive will get in touch with me soon & get the disconnection & surrender of telephone done. This has happened on numerous occasions in the past 11 months, but nothing is actually happening on ground. Can Airtel be please be told to do the needful.My contact cell No is [protected].

dear conrned,

in response to my earlier complaint on 19/09/2010 i am very happy that my complaint is given attention and is resolved to day. at the same time i am sorry to say that to day i have recieved another sms on my mobile no [protected] that i have subscribed for i have used "bollysubcription" and rs 10/- was deducted from my balance. the same was not used by me. i am astonished to receive such an sms. please look into the matter and arrange to reverse the entry. also see that such unauthorised entries does not take place.

regards

kota siva kamalakar
6/74, parishram park, gorwa, baroda-390016

hi..
this is regarding my bill of airtel mobile no. [protected]

i am very sorry to say that i am facing this problem since four months.. but after so many complaints
and 100 visits to your airtel showroom, my problem has not been solved..this is in regard of my bill, thare are
two F and F are in my ac.. one is [protected] and 2nd is [protected]..
but i am not getting discount of mobile no. [protected] . in last three bills.. for the month of may and june it was
done manually on my requests.. but again in this bill waiver was not done and moreover
earlier discount(given in july bill) is also added to the bill for the month of august..totalling of the bill is also not correct..
despite so many calls and complaints..your executives daily assure me to solve my problem, but all in veins..
now your people are saying that amt of 3400 is due against me which is not due.. bcoz this amt pertains
to above said f and f no.. and this should be waive off..i am not going to pay this amt bcoz if waiver
is not posted that is not my fault.. you can easily check my july bill...