Airtel Complaints & Reviews

Respected Sir:

I have 3 mobile post-paid connections with AirTel cellular - Gujarat i.e. (1) [protected] (2) [protected] & (3)[protected]. I have repeated my 2 email address to the company representative on phone while the introductory phone call was made to me and also advised that I would prefer to receive monthly bills through Email. 1st billing period is over but, no monthly bill is received by me so far. Kindly look into the matter and arrange to send me my monthly bill for the above numbers at the earliest and help me in clearing those dues at the earliest.
P.S: My email addresses are (1) [protected]@gmail.com & (2) [protected]@in.com I would be happy if my monthly bill is posted on any of the above eamil addresses.

SIR,
I AM USING AIRTEL FROM LAST 5 YEARS.MY MOBILE NO.[protected].MY SMS SERVICE HAS BEEN BARRED WITHOUT ANY INTIMATION.I HAVE COMPLAINTED MANY OF TIME BUT NOTHIN DONE.CUSTOMER CARE EXCEUTIVE GIVE ME COMPLAINT REQUEST NUMBER.[protected] DATED 25 SEP 2010 AND REQ. NO. [protected] DATED 27 SEPT 2010.PLEASE RESOLVE MY COMPLAINTS AS SOON AS POSSIBLE

Account number : 15027578

This is complaint against Airtel regarding the overcharging this account number in broadband service.
It happened twice. On 17th Nov 09 i got a bill which overcharged me Rs 3206.29 ( Bill no[protected]
After this bill i called up customer care service in Mumbai to complaint about this excess amount. However, i agreed to pay this excess amount on condition that airtel will investigate why i am getting overcharged and will fix the issue asap.

However, Airtel fail to comply and respond even after i made a request well before upcoming bill.

In that month, before i get bill almost 10 days before i called up stating that problem is still not resolved and i am going to get excess bill in coming month. Your customer care told me that they will check and fix this issue. Again, no response from Airtel.

Bill came date 27 Dec 2009 with outstanding of Rs 8105.00 ( Bill number[protected] and i called up Airtel told them that no one responded to my request and due to irresponsible customer service i was charged again. Random excess usage charge.
I requested Airtel to disconnect the service and i complied that i will continue service only when Airtel check their service completely.

No response from Airtel again.
Few months later one of your office guy called up and threaten to go for court case. I explained him whole situation and he agreed there was some problem. He told that he will investigate and will come back to me with his finding. No response from Airtel again.

Today, from out of the blue Advocate M.K. Singh called me to pay the amount or asked to go for court case.

This is really unacceptable, i explain problems again and again. Airtel promise to investigate and without doing anything from their side you send a court case notice.

Would like to talk to some senior person who can take decision to resolve this issue.
My number - +[protected]


Regards
Sumeet Malik

dear sir

i ve airtel mobile No.[protected]. i use this MObile No. from many year but today and last day company had actived VAS service on my this No. This service Name is AIRTEL RADIO and Deduct My Balance Rs.20/- and balanace is Go On Rs.-7.67/-.But i m not activate this srvice i call 198 Phone No. Regarding this.But Airtel Executive Not Specific Response. THis Complaint I remind U Many mObile Company and AIRTEL is Activate VAS service on Custmer OLD Mobile NO.and after no response pls strictly action against Them.na d return Money/Balance On my MOBILE NO.[protected]

i Smt.Kadambini Rout ([protected]),from few date i get call & sms from a no [protected].other side a male voice always give nasty sms and call.i already put a complain at the near by police station ,they assured me for help ,but till date there is no any result.but haraesment increasing time by .i already compalain from my airtel no to airtel customer service but they put theire hand . i already try to change my no. but last night the persone came to my near by boundary wall.so please help me to over come from the situtation.

I have taken airtel broadband connection from bharti airtel. After three months i want to cancel the connection because im shifting my residence to coimbatore very soon (Presently in chennai). I called up airtel customer support and given cancellation request over phone they have given ref no. 489202 cancellation request date 14th sep. Till date connection not deactivated and their response is very poor. im loosing patient and 29 sep i called up they are saying you connection not deactivated because already it has been deactivated first you have to active your account and then give cancellation request then only we are able to cancel your account.

After hearing their reply i fully frustuarted and please don't hesistate the customer. Bharti airtel poor service they will spoil airtel brand name

I am a user of Airtel Landline & Broadband for last 4 yrs. I use their wireless modem. I got an IPTV service recently for which they have changed my modem. Since then I am facing problem that I need to fix my IP to use internet connection. Once fixed I need to change the same everytime I use my Laptop at other place. No one does that these days ..IP has to come automatically. Airtel guys also say that however they unable to fix the problem. Their service engineer came to my hose and said he has fix the problem, however he just fixed the IP so that internet worked. I was in office and I checked whether its automatic he said yes. I came back saw that he just fixed the IP and lied to me. Complaint Numbers[protected] & 38098676. Engineer who came & lied phone number - [protected] . Service report form which he gave number - 1147823.

Hello,

This is harish, [protected].

I want incoming & outgoing statement for last 2 months from my no.

kindly revert on my mail id - [protected]@lgindia.com

I have taken a connection with airtel digital TV but in a day about 100 times i get the message " Your account balance is negative kindly recharge please ignore if already done" and its coming for a month now, called multiple times to customer care , they say we cannot give a complaint number as this is a message but it blocks my view when i am watching program and why should i face problems for issues with their system, i am so very dissapointed have to move to TATA sky can anyone let me know if i can get any refunds for cancelling my connection.

Regards
Ajit Bhaskaran
Customer ID:[protected]

Dear Airtel Executives,


I'm Robin Singh and my contact no. is -[protected].
This mail is in concern of no action being taken on any complaint made again and again to Airtel Company([protected]@airtel.in , [protected]@bharti.in) .

Can you please let me know what action has been taken by Airtel company regarding my previous complaints of SIM BARRED(registration failed)/Deactivate FRENZO service and also what improvement has been made in concern of my previous complaints.

Please provide me full details of action taken to my 1st complaint till now by Airtel company .

Is this type of service provided by Airtel company???

Also, please let me know the reason why no action is taken on my previous mails.
This is my 6th mail to Airtel Company([protected]@airtel.in , [protected]@bharti.in) and still no action on any of complaint.

i'm not satisfied at all with the Airtel services.

Thanks,
Robin Singh
([protected])

I have taken post paid airtel connection(no- [protected]) from Airtel authorised dealer of Behror,Dist.Alwar
Rajasthan from 24th July,2010. I paid first bill of Rs 121 on 24th Aug( beside 500Rs activation charge paid on 24th july) w/o waiting for bill on due date . my incoming and out going was suddenly stopped w/o any notice on 7th of Sept.When i contacted authorised dealer Agrawal communication([protected]) and airtel no proper reply was given.
I repeatedly tried to contact airtel for reason but i got dissappointment every time. after lodging complain
on airtel customer support i got reply to first deposit the pending bill which was due on 24th sept. then only
they will explain the reason. when i submit the bill amount of rs.1520 to agarwal communication, he failed
to submit bill on due date. Finally i paid the bill through on line payment on 27th,sept,2010.even after confirmed payment airtel costomer support(no.-[protected]) could not confirm the payment.The bill amount
of Rs.1520 from 24th Aug. 2010 to 7th sept 2010 is also out of prportion and totally unjustified.I have suffered
great humiliation and disrespect after such treatent by Airtel service and its authorised dealer response. I want justification and reimbursement of losses i have suffered due to my mistaken trust on airtel

Respected Sir
I was approached by Airtel services(Mr.Lalit Sethi) to provide Airtel broadband connection at Chandigarh but I refused saying that I am using Connect broadband without any problem,but he offered me unlimited usage with high speed.I again refused saying that I don't have to get my Connect connection cancelled as my wife is suffering from blood cancer and is under treatment at ludhiana and I am not interested,but he offered to get the connection cancelled by himself, I agreed to his proposal and paid Rs.1000/- cash for installing air tel broadband connection.The first lie of his came to light when after installation I got a call that the the download usage is not unlimited but limited to 3GB data download only then I choose not to instal the connection and demanded my money back but he again lured me by saying that my earlier usage is only less than a GB so for speed purpose I agreed got the connection installed at my place.After insiallation he did not approach me for the cancellation of my connect connection,after calling him regularly he came to my place and took the modem of connect company for the cancellation purpose and now he says that he had got the connection cancelled on 18th of August 2010 but on demanding the receipt of cancellation he either does not pick the phone or if by any chance he picks up he promises to provide the receipt by that evening but till date (29/9/2010)of writting this complaint I am waiting for the receipt,when I complained to Airtel I got a call but my problem was not sorted out.I have got his phone no.only([protected]).I think Airtel company is not concerned with the problems of their customers.I have got the bill from Connect company which proves that I connection had not been cancelled so far and on approachin Mr. Lalt Sethi, he told me that you can file a suit if you wish and he disconnected.Now tell me how can I file a case of fraud against Airtel or get my problem solved.Pl guide me.
with regards
Narender Vasudeva

I am a customer (Customer ID [protected]) of your esteem company since June 2009 and residing at Shillong, Meghalaya. My bitter and horrible experience with the service center of your company at Shillong compel me to write following lines.

1) Due to non functioning of my STB, I lodged first complaint on 17.8.2010 inspite of repeated complaint there after the service Engineer failed to turn up though they had attend within 24hours. At last, on 20th August'10 one person come and replaced my STB with an old one and charged Rs.600/-.

2) Since 9th Sept'10 STB started giving trouble intermittently again. After keeping it on watch for a week when there was no improvement, I lodged a complain again on 15th Sept'10 ( Request no.3856132). In reply your Call Center promised that Service Engineer from Svc. Center, Shillong would visit my house by 4pm on the same day. But till 18th Sept'10 no one turned up and again lodged a request (no.3890405). On inquiry with the Svc. Center, Shillong on 18th Sept'10 evening, they replied that the STB would be replaced when new STB is available in the Svc. Center, Shillong.

3) Yesterday (27th Sept'10) again I have contacted with your Call Center and informed the all facts with the all reference nos.. Your Call center replied that they are taking appropriate action and promised me that within 24hrs my problem will be solved. Till now (16:45hrs 28.9.10) the same has not been replaced neither anybody call me from Svc. center, Shillong.

In my view the stuff of the Svc. Centre, Shillong are liar, dishonest, inefficient and more over, they lack professionalism. This inefficient stuff are not only tarnishing the reputation of the Company like Airtel but also destroying the establish Business of Airtel at Shillong. Their callous & unprofessional attitude and stupidity have created a serious impact on the mind of many customer including me............................. as a result I find no other way but to appeal to the consumer forum against the company on the ground for not providing proper customer services, disobeying customer complaints, depriving and cheating the customer.

From... Bimal Sharma.

I am really disappointed to say that all the DTH service providers named above do not show "PEACE T.V", in any of the channel pack. I was planning to purchase the DTH connection but was spellbound to know that not even a single DTH service provider in India provides "PEACE T.V".
PEACE T.V is about to be the most popular religious channel of Muslims. But I am really amazed to see that in such a competitive era like this how can such a big companies who spend billions of rupees in R&D ignore the demand of the second largest community of the country.
Its a great loss from the companies perspective also because in this customers like will never go for such product and find is better to stick to the old and traditional cable T.V
If any one can suggest me any DTH T.V provider which provides "PEACE T.V" in any of their channel pack I would be more than happy to purchase that.

Thank you

Regards
S.Farzan Saeed

It is disheartening to see one of the biggest telecommunication company in India, after spending crores on marketing campaigns, saying that customers are the first and foremost important people for the company, cannot, solve simple issues and have hired useless employee, who don’t know how to talk to customers.
After using airtel number, for all my life, and believing in the company for having superior service, I am let down. First I got a problem with the wireless phone sold by airtel along with a number ([protected]), and my mother has been using the number for 5 years or more. Now after 5 years the wireless device is not functioning properly, which is fine, because nobody can expect machines to work all the time. But to rectify the problem, I had to go to 3 different airtel stores, starting from Nehru Place, to okhla then at last to Kailash Colony, where I was told that nothing could be done. After this I spoke to 3 different customer care executive( Nidhi, Nitin and Raksha), every one of whom after listening to me for more than 20 min, said a senior, would call and tell me the solution. But no such call came. I was also given a useless reference number[protected]. I did not deter and still believing something can be done by airtel I wrote a mail to relationship manager, as advised by one of the executive, on 13 september, to which I got a computer generated acknowledgement mail. My mother also took the initiative to call airtel but the same, old, answers we got that “we will come back to you as soon as possible” or “something is being worked out and we will get back to you”. I even suggested to one of the customer care excutive that, if it is not possible to change the wireless set then just provide me the sim with the same number.
Today is 28th September and still nothing had been done. The least I expect that Airtel tells me straight forward that nothing can be done, and I would have to give away the number after using it for 5 years.
Along with the above problem, today I get a call on my personal number [protected] from 47310700 from a person naming Amit from Airtel, saying that I would have to resend all the document again for verification to your outlet. I believe by law Airtel is supposed to keep all my documents, which I provided while taking the number, SAFE. If it is not with airtel then, this matter is serious and I am in no mood to give my personal information again, just to be stolen.
When I asked the person on the line to send me a mail regarding this he responded saying “mail female, hum nahn kkarte hain”. It is clear that an illiterate had called me from airtel which I seriously don’t expect.
My Suggestion to Airtel is stop spending the bucks on marketing gimmicks and actually do something about the bad customer service. Because being a literate man, I can read what others are saying about airtel’s service.

My Name : Shriniwas Shripad Kulkarni
My Address : N-21, Indrayani Bldg, Moraya Raj Park, Keshavnagar, Chinchwad, Pune 33
My Mobile : [protected]

I have purchased a Airtail Dish TV (DTH) on 19th of Sep 2010. I have directly made payment of Rs. 999 from my credit card through their online system. I have been informed from them that the Dish will be installed between 48 Hrs. My customer ID is [protected] and Transaction ID is 10869265 given to me By Airtail DTH.
Today after 9 days Dish is not yet installed. Kindly help me to get my money back, so that I can take a Dish from a good service provider.

Thank you

Hi,

I'm Robin Singh and my contact no. is [protected].

1-i'm completely frustrated with airtel services since, i had transferred my no. from postpaid to prepaid i have deposited my id documents, 4 times in modinagar Reg.office(Mr.Sandeep chauhan) and 2 times in your Reg. office at Garh Road near ccs university MEERUT.till now i have been asked for my id and documents.
Due to which my no. gets barred and the registration no. of my sim gets failed.
so, please activate my sim as soon as possible

2-Also, i have written 1 more complaint before about the deactivate of the FRENZO SERVICE on my no. but no action has been taken yet and therefor charged 20rs.again from my account.

now i want to inform you that if no action been taken on these matter then the company will have to pay any losses due to sim blocked.
Also i want that company should pay my rs.20 back to my account and please activate my no. as soon as possible.

i'm not satisfied at all with the airtel services at all

Thanks,
Robin Singh
([protected])

In response to requirement of service provider I submitted residential proof and PP photo on 10th Sept 2010. Documents were deposited with Bhubaneswar Agents (shop opposit Xavier Square, Jayadev Vihar, Bhubaneswar). Strangely, Aietel sends threatning message to stop service (via my mobile phone [protected]). Why should I suffer for the inefficiency, negligence and callousness of Airtel/ their Agents?

Bankim Chandra Mazumdar
Plot No. 1080/2762
Jagamohan Nagar
Bhubaneswar-751 030
Mobile: [protected]/ [protected]
Land line[protected]

Dear sir,

This is to draw your kind attention to the fact that the services offered by Airtel are flawed and not one bit customer friendly.
I had applied for an Airtel prepaid number ([protected]) in July 2010, and for a couple of weeks it worked fine.
One fine day in mid-July, I got an sms late in the evening that due to incomplete document submission, my Airtel number will be blocked. This despite the fact that I had submitted all the required documents to the dealer at the Airtel outlet (Sohna road, Gurgaon).
Within 2 hours, my number was deactivated, without a proper notice period and without any time to help me rectify any issues.
I was so pissed off with Airtel that I stopped using that number and switched over to Vodafone.

Now 1 month after I stopped using Airtel, the losers have the nerve of debiting an amount of Rs. 1030 (ICICI bank Credit Card, transaction ID ref. no.: 75140680246042337241200) via an mcheck payment, something which I have not done.

Kindly advise as to how I should get this issue rectified?
Also, I'm seriously planning on dragging these buggers to the Consumer Forum for the mental trauma and distress that they've made me (and probably many others) suffer!

Best regards,
Steve Nipps
(steve.[protected]@gmail.com)

I would like to bring in the notice of the authority who is dealing with the complaints that are being registered on this online forum that I, Sankalp Thapar, am being harrased by Airtel people for paying the due amount of the mobile number [protected] which I have already cleared in the month of June this year. I depossited the amount in sector 32 office of Airtel and I also got it disconnected then and there only. The details for the are as follows:-

Receipt Number:-1941
Request Number for disconnecting the number is:[protected]

I would like to get something about this done as the harrasment is increasing and this is not justified that when I have already cleared all the dues, why should pay more money to them.
Please do the needful.
Thanks and Regards
Sankalp Thapar