Airtel Complaints & Reviews

My wife, Mrs. Sunita Saini had Airtel fixed line and Broadband connection No.[protected]. On 30th Dec., 09, we had requested Airtel Cust. Care to disconnect this service due to unfair bills (over charging). On recent several occasions we have got the bills adjusted also. Till 26/2/22, the connection was not deactivated. Phone calls continued coming that why do you want disconnection and we will give you different and lucrative plan to you. But we did not show interest. After our first request for disconnection, we had hardly used the service for 7/8 days. Then we took out the wires/cable, removed modem etc. and did not used the service. The Airtel men continued sending bills. We were told telephonically on 26/2/11 by one Mr. Devender, Udyog Vihar, Gurgaon that you have to pay Rs.1800/-. We were shocked. After some arguments and bargaining, ultimately we agreed to pay Rs.800/- and we were assured that the plan will be changed to Rs.449/- p.m. and the same connection will be restored to us. Some Airtel man was sent to our house the same day on 26/2/11. I paid Rs.800/- and handed over a written request for change of Plan i.e. Rs.449/- p.m. Necessary wiring and reinstallation for the connection was done on 3/3/2011.

Since then, three times our connection has been deactivated for the reasons best known to the Airtel. Before this we have made a number of complaints about it. Latest deactivation of the service was done on 13/3/11 for no reason. We have made several requests for releasing the service. They say you have requested for deactivation. But they are telling lies. There is some technical fault in their system and we have been made to suffer unnecessarily. The Airtrel has accepted on phone that there is no fault o[censored]s and the mistake is of Airtel. We are being told that the reactivation will take 7 days. But for no fault o[censored]s why 7 days. On 16/3/11 we received a SMS also stating that by 23/3/2011 the services will be reactivated. Before that it is not possible. It is maximum harassment to an innocent customer. I want justice and immediate restoration of my Broadband and LL service. Pl. also ask the Airtel not to repeat such mistakes. I will be obliged if the action taken is intimated to me.

Narender Kumar Saini (Mob. No.[protected])
H/o Mrs. Sunita Saini (Mob. No.[protected])
1215/3/, Rajiv Nagar, Mata Road,
Gurgaon - 122001

Respected sir

I m Hemant arora & my number is[protected]. Its been more than 1 year I m using this number & paying bill regularly. From 20 jan I started using aritel gprs on my handset. To avoid huge bill on 31st jan I requested for 198 rental 2Gb GPRS plan. I got setting & welcome message from airtel. After 15 days collection department approached 5times & I always explained them I am using gprs that’s why my unbill amount is exceeding my credit limit but at the time of bill generate it will be discounted. Now on 23 feb airtel generated my total bill of 6000 rs & in that 5000rs airtel are charging for gprs only. When I tried to explained my situation in airtel nodal officer & coustmer care they are saying you were using airtel live settings that’s why your bill is huge.
In this case I m innocent because to avoid huge bill I activated airtel gprs plan then why will I use airtel live? I didn’t know the difference between Airtel live & Airtel gprs. Coustmer care didn’t aware me that airtel live is not discounted in 198 gprs scheme. Now airtel is giving discount of 1000rs only. I cann’t afford this much amount to pay. I want to adjust my usage till 2 Gb to discounted by 198 & further usage to be charge as per airtel charges.
Now my services are barred & I am feeling cheated. Please help me.
Rgds
Hemant Arora
[protected]

I have been using my Airtel connection on [protected] since 9 years and have always paid my bills till Nov, 2010. My usual bill charges have always been to an amount of 4000/- and hence as the bill for Nov came to that amount I paid up. I was amazed to see my Dec bill of 8000/- and when I saw the details, I saw that they had charged me 3700/- on account of GPRS for which I had never requested. As per them they had activated GPRS on my mobile w.e.f 22nd Nov. But I had never even requested for the same. Why should I pay for what I have not requested. I have repeatedly lodged my complaints with all in Airtel and even with Mr.Mittal, but it is so saddening to see the way Airtel is taking their customers for granted. They have not bothered to solve my problem and on top of that they have discontinued my number. I have been using this number for 9 years and this number is with all my dear and near ones. I will also be loosing out a lot professionally and I would hold Airtel responsible for this.I hope that by lodging my complaint here, there may be a solution.

Dear Sir,

Am A customer of Airtel from 2007.From last 3 months am facing very much problem with airtel and customer care peoples. I have called on 17th march at 6:50pm for my problem that is in my account there is 35ps by using this am unable to call to any mobile, am aving second/Paisa pulse so i have called to customer care 198 reg. This the person Mehaboob has said In account there must be 1 Rupee Should maintatin but with 35ps i have given missedcall to one no at 1:47pm on 17th march i thought i can give miss call with this amount so when am having urgent i have called another no at 6:00pm on 17 th march but its not connected. I have faced very much problem so ihave called to customer care 198 after talking with mehaboob he has forwarded to supervisor but its not connected i waited for 2 mints and disconnected i repeated this 3-4 times and spoken with Anasuya also but same reply from customer care. When am trying to call once again to customer care they are suddenly changed the pattern to call *121# and once again i have called to 198 but same problem

Santhosh ([protected])

I HAD BOOKED A LANDLINE CONNECTION WITH BROADBAND AND IPTV WITH AIRTEL PEOPLE.
I HAD OPTED MAGIC 999 PLAN AND VOICE BILLING CAP LIMITED FOR RS.300/- WITH USAGE UPTO
RS.2000/-FREE.WHEN I GOT MY BILL I FOUND THAT AIRTEL PEOPLE HAVE CHARGED RS.1000.39
WHERE AS THEY SHOULD CHARGE ONLY RS.300.00.ON CONTACTING THE CUSTOMER CARE THEY SAID NO SUCH PLAN HAS BEEN ACTIVATED IN MY NAME YOU WRITE [protected]@AIRTEL.IN
THE SAID CONNECTION WAS SOLD TO ME BY MR. TARUN MISHRA WHOSE MOBILE NO IS [protected] HE WHILE BOOKING AND LATERON ALSO CONFIRMED THAT THE SAME PLAN WAS GIVEN.NOW THIS IS A TOTAL FRAUD WITH THE CUSTOMER.EVEN I GOT WELCOME CALL WHERE
I ALSO CONFIRMED THE SAID PLAN.OF RS.300.00 AND THE AGREED.THIS CONNECTION WAS INSTALLED ON 7.2.2011.AND THE PHONE NO IS [protected] IN THE NAME OF SHWETA BANSAL.
WHILE SELLING THE PRODUCT THEY TELL YOU THE BENEFITS BUT DO NOT PROVIDE THE SAME.

Hi.

I am Nishant Singh , I had a mobile connection of Bharti Airtel +91 [protected] since 2006. In March 2009 I move to Mumbai from Delhi and I want to continue this Mobile No. that’s way I spoke to Airtel customer care for any advance rental plan and they had suggest me some Rs.999 advance rental plan for 3 year . In this plan I don’t have to pay any thigh for Monthly rent, I have to pay only the call which I make.

I took this plan and paid advance rent to Airtel.

But from May 2010 my Mobile is out of order and when I spoke to customer care they said that your number is permanently disconnected and this number is allotted to somebody else and we will not able to give any refund for your advanced rent.



My request you to please look into the matter and I want my Mobile Number Back anyhow with validity.


Regards

Nishant Kumar Singh
[protected]

I have a Airtel Connection No.[protected]. To my surprise, I find often my balance drops down. This I understand is due to erroneous deduction of Rs.2/call towards MMS, which I have not opted for.

If the aforesaid MMS deduction is not dispensed with immediately and refund for their erroneous deduction is not effected immediately, I shall be constrained to resort to legal course of action at their risk and cost. I shall also do not hesitate to bring this matter before the Telecom Regulatory Authority. I hope the Airtel will not resort to looting of customers money without their consent, which may badly tell upon the reputation of the Company.

V. Venkatesan, Chennai.

Dear Sir/Madam,
My name is Samrat Kanjilal i am customer of your company for last 8 to 9 years. I am using airtel postpaid number [protected] for last 8 to 9 years, my billing add is 61 M.I.G,BARRA-6,kanpur(U.P.)208027.I am paying my bills regularly but this time i failed to make the payment on time because i am out of station for last few days. I received a call from Airtel head office kanpur day before yesterday regarding the payment for this particular number [protected],I told them that the bill will be cleared on Friday 18-3-11.The outstanding amount is Rs.1594 only.
Today again i received a call from [protected] the gentlemen name was Mr.Avinash he told me that he is calling from Airtel Head office civil lines Kanpur.Mr.Avinash used very bad language for me he used slang words and his way of talking was very bad,he said so many things even i cant write here.
Now i want to ask you sir this is the way you treat your customers.The company gives this kind of training to it's employees for customer relationship.
I am having 8 Airtel connections in my family so many companies approached me for switch off but i sticked to Airtel just because of it's services.
Today i felt really bad after this incident.
Kindly Tell Me what Kind of Action you are going to take against Mr.Avinash.
Hope you will take the matter seriously.

Regard's

Samrat Kanjilal
[protected]

Respected Sir,
I am simply disgusted with the mugged up answers from the airtel CC.I had opted for browser 699 combo plan from Airtel last month(Feb, 2011). My billing cycle is from 11th to 10th of the next month. According to the plan if I cross my download limit my speed will be halved which will return to its original value once the next billing cycle starts I have a credit amount of Rs115 with Airtel after paying my bill on march 13th.
Ever since then I have been complaining about my speed not being rationalized and there's been no resolution. First a complain was lodged on 13th with code 44079968. Then when the problem wasn't solved I contacted the CC again who resolved this complain no. and lodged a new one with code 44134854. This was again not resolved and then I contacted there nodal officer Mr Sujay who started another complain 44224250 today and is supposed to be resolved by 5.30 p.m.
Since I no have the patience to go through the same answers of "we apologize for your inconvenience" with no solution. I hope you will help me out in this case.
Airtel also charges us for speaking to Customer care executives which is the worst thing I have experienced with Airtel. Helping out a customer is the duty of the company and supposed to be free of cost.
I refuse to pay bill amount for the speed I have not used.
My fixed line no is [protected]
Regards ,
P. Banerjee

Hi Airtel,

I have a airtel broadband number [protected] in noida and I plced a number shifting request dated 2nd march 2011 to Airtel as the persone who was using got shifted to another place.

Airtel executive said that they can not transfer it as I am not living there, But I can give ownership to persone using it and then it can be transfered. Executive also talk to the persone who want to take the ownership and tell me to provide NOC for ownership transfer in mail and I provided it.

After that no one contacted to cocerned persone for ownership transfer and document collection.

Then I placed a disconnection request to Airtel as no one is using that number and bills is getting generated for non usage. The again replied with a service request number 1403775 and will be addressed in 72 hr.
Again no action or call from airtel for number closure.

When I call in the morning to get status of requst, executive always said our system is down so we can not check your request status please call later. What is the problem with your system running on production server which get down in every morning? Please hire some smart people so it can work properly.

Now what I need.
Please close my Airtel Broadband and Landline number [protected] with immediate effect as today is my bill date, and no further bills should be generated for number.I will not be responsible for further bill generated after today. I do not want to pay bills for delay in processing from your side and non usage. All the dues will be cleared before due date.

Other service requests related to this issue are
43844786
1400025
13134539

No one expect such response from big MNC like Airtel. Customer Service is getting pathetic day by day.
Thats why you are loosing good customers. Please take care of it.

Hope a positive response.

Regards
Atul Rai

Hi,i took my airtel number [protected] sumwere in february,then i kept that sim for few days unused as i had given my phone for repairing.when i inserted my sim in march to use this number, i found my balance is reduced to Rs 18 ..When i bought i had Rs 32 as balance and automatically sum caller tune was active on my number,then i again recharge my number [protected] by 30 rs voucher,then onwards every day i start getting sum gardening tips messag.after 4-5 day i found every day re 1 is deducted from my account for those Gardening tips that was activated automatically,being a bachelor n living in PG i dont need any gardening tips,finally i deactivated that application n also caller tune application.So please check into this matter n try refunding my money that had been deducted from my account without my notification and please dont activate any application on my number without my notification.

AIRTEL deducted Rs. 20 for FRENZO CHAT from my number on 17/03/2011 but I do not use that. When I contacted the customer care 121, the executive said that NO SERVICE IS ACTIVE. So I asked to refund the money, the executive said that they do not refund money from Apps. They themselves say that no service is active still they charge for that service.

Then I asked the executive about the procedure for changing the service provider through MNP, the executive denied to say that, after constant requestt the execuutive finally said the procedure.

Airtel is a company which cheats its own customers.
This is not the first time, I have faced many problems before, and when I email them about my problems they just send an apology but never take care of that problem.

My request reference number: CDOV2031***4

Dear Sir,
My mobile no-[protected] Name-ROHIT CHANDAK
I sent mail to nodal of airtel officer of M&G circel but no revert for the same regarding i am not able to call on 198 complaint helpline no but issue not resloved yet kindly arrange call back from your side on [protected]. and get issue resloved kindly check below trail mail sent to nodal team but issue not resloved yet



CHECK THE BELOW TRAIL MAIL








[protected] Forwarded message[protected]
From: rohit chandak <[protected]@gmail.com>
Date: Tue, Mar 15, 2011 at 11:43 AM
Subject: Re: Acknowledgement Mail.
To: nodalofficer.[protected]@airtel.in
Cc: [protected]@airtel.in



Dear Team,

I have not recived a proper response for below trail mail still i am not able to call 198 no
while connecting error "Please dial *121# to know bal and validity and thankyou for calling airtel" after this call getting disconnect so please check and another issue is this i got call
from Mr.Sunil Pujari he told me that he is actiavting free DT of mere bina for 30 days no rental will be charged still on my account balance of rs 20 decuted on 14/3/2011 so want my money refund any how and want call back regarding my 198 no call issue kindly look into matter ASAP and please dont give me now any standard TAT for the same as you can check below trial mail also call back me by today EOD.
Mobile no-[protected]




On Fri, Mar 11, 2011 at 9:37 AM, <[protected]@airtel.in> wrote:

Dear Airtel Customer,

Thank you for writing to us. We have already received a similar email from you earlier.

We are currently resolving your query and would revert to you within in 24 Hours.

Warm Regards
Airtel Customer Service


This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: regrading complaint of Ashutosh Sharma about fake closure of tt and reply ([protected])
Date: 11/03/2011 09:29:26 AM
From: [protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:

Dear Team,
As per below trial mail and reply by ashutosh sharma he tried to call but i was
not reachable
this is very much wrong thing as yesterady i just got misscall from one airtel
office no
i treid calling that no it was saying it dosent exeist and in first ring only
he disconnectd call
and mentioned i was not reachable so MR.ASHUTOSH SHARMA if he is not cable to
reslove
my issue kindly transefer this case to ruchika sawant as i really appreciate
her that she assited me very well and this issue is going from so many days i
told i am unable to call 198 and not able to call 121 CC no also so kindly
contact me today on alternate no[protected]
if you are calling today if you are calling after tomorow kindly call my
no-[protected]
please call with resolution and want strict action against above executive
ASAP.
Regards,
Rohit Chandak
[protected]




On Thu, Mar 10, 2011 at 4:36 PM, wrote:
Dear Mr. Chandak,

Ref: Email dated 05 March 2011, regarding the calls on 198 for your Airtel
Mobile Number [protected].

Thank you for your mail to Airtel and the opportunity to assist you. We regret
the delayed response.

We tried to contact you but due to your number not contactable we were
unsuccessful with our attempts to reach you. Further, we would request you to
please provide us your alternate number to assist you better in this regards.

We hope that this response has addressed your query suitably.

In future too, please feel free to speak to our call center executive on 121
regarding any query/request and on 198 for any complaint, you can also email us
at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.

You may send an email at nodalofficer.[protected]@airtel.in , or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in , or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Please do write in for any further assistance

Warm Regards
Ashutosh Sharma
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=51B3D52349BA
2B45B1CC36B933B938B53149ADD93C454DB8DA3A434A[protected]E4D474C4E4EB6&refno=5...⇄
25312

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@gmail.com

To: [protected]@airtel.in
Cc: [protected]@airtel.in
Sent: 05/03/2011 15:50:30
Subject: Re: UNABLE TO MAKE CALL 198 AND APPRECIATION TO SUNIL POOJARI.
([protected])

Dear Team,
Still i am unable to make calls to 198 tollfree kindly arrange call back from
networking team
of airtel as what is exactly concern miss ruchika was not able to explain and i
want to
appreciate mr. SUNIL POOJARI for givng me FREE DT kindly look into matter why i
am
not able to make calls 198 no and do needfull ASAP.
Regards,
ROHIT CHANDAK
[protected]

On Thu, Mar 3, 2011 at 8:23 PM, rohit chandak wrote:


ok but i want call back from nodal team by tomorow and want to appreciate the
executive
ruchika so kindly call back me and have to discuss issue of my mobile n/w also

On Thu, Mar 3, 2011 at 5:56 PM, rohit chandak wrote:


[protected] Forwarded message[protected]
From:
Date: Thu, Mar 3, 2011 at 5:27 PM
Subject: Re: ACKNOWLEDGEMENT MAIL. [|BAL|[protected]|[protected]|]
To: [protected]@gmail.com


Dear Mr. Chandak,

Ref: Email dated 1 March 2011, regarding the balance depletion for your Airtel
Mobile Number [protected].

Thank you for your mail to Airtel and the opportunity to assist you. We regret
the delayed response.

As per the telephonic conversation with the undersigned we would like to inform
you that taking a note of the concern, we have raised a complaint against the
call routing for 198. For your reference, the unique service request number is
[protected]. Our team will revert by 4 March 2011 by 21:40 PM.

We are pleased to credit an amount of Rs 20/- to your account and apologize for
any inconvenience caused.

We hope that this response has addressed your query suitably.

In future too, please feel free to speak to our call center executive on 121
regarding any query/request and on 198 for any complaint, you can also email us
at [protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it s still unresolved.

You may send an email at nodalofficer.[protected]@airtel.in , or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will
provide a resolution to your complaint in 10 working days.

If you do not receive a satisfactory response from Nodal officer you may send
an email at appellate.[protected]@airtel.in , or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Please do write in for any further assistance.

Warm Regards
Ruchika C Savant
Nodal Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F215739CE527
69ABD73955BAC4C53755A8EB2D59BCDE2A6CADEF177B888F8EF4&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@gmail.com

To: [protected]@airtel.in
Cc:
Sent: 01/03/2011 16:01:56
Subject: Re: Acknowledgement Mail.

but havent sent this mail before and i havent recvied call back yet so kindly
arrange call back to me by today EOD and explain me what is the
concern????????
Regard's
Rohit Chandak
[protected]


On Tue, Mar 1, 2011 at 1:57 PM, wrote:
Dear Airtel Customer,


Thank you for writing to us. We have already received a similar email from you
earlier.

We are currently resolving your query and would revert to you within in 24
Hours.

Warm Regards
Airtel Customer Service


This is an auto-generated response. Kindly do not reply on this mail.


[protected]-Original Message[protected]------
Subject: Regarding- Recharge unsuccessfull from netbanking ([protected])
Date: 01/03/2011 01:42:10 PM
From: [protected]@gmail.com
To: nodalofficer.[protected]@airtel.in
Message body:

Dear Team,



My mobile no is-[protected] Name is Rohit Chandak.

I have recharge my mobile on 28/2/2011 by KOTAK MAHINDRA Net banking amount
debited from my account of rs 20 But haven¿t recvied balance

On it I want refund of my balance on my main account as I am calling on 198 and
121 Customer care I am unable to make calls

I want Call back from your team ASAP by today 03:00 pm on priorty want reason
why reacharge is not done yet want clarification ASAP.

Call back on mobile no-[protected]










R¿s


Rohit Chandak |CRM Team | Tech Mahindra


Sharda Centre, Off Karve Road, Pune ¿ 411 004, India.


E-mail:[protected]@techmahindra.com


Mobile: +91 [protected]

cid:image001.[protected]@01CBBBFE.6B875670













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Mahindra policy statement, you may review the policy at
http://www.techmahindra.com/Disclaimer.html externally and
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[protected][protected]-----

Dear Rohit Chandak, Your email dated 01/03/2011 04:01:56 PM,reference number
[protected] is in process. We will get back to you at the earliest. Airtel
Care


This e-mail and any files transmitted with it are for the sole use of the
inte
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.





--



R’s

Rohit Chandak |Tikona Process| Tech Mahindra

Sharda Centre, Off Karve Road, Pune – 411 004, India.

E-mail:[protected]@techmahindra.com

Mobile: +91 [protected]











--



R’s

Rohit Chandak |Tikona Process| Tech Mahindra

Sharda Centre, Off Karve Road, Pune – 411 004, India.

E-mail:[protected]@techmahindra.com

Mobile: +91 [protected]

Dear Sir/Madam,
I am V.V.R.Prasad from Hyderabad who purchased the Airtel SIM on 4th of February.On 20th of February I received a SMS from Airtel that I submitted incomplete application form and asked me to submit complete application form in nearest Airtel service center and on 21st of February they blocked my SIM.As we observed bandh on 22nd and 23rd of February I are unable to submit application form in Airtel service center.On 24th of February I submitted complete application form with all requirements in Narayanaguda Airtel shop of Hyderabad.On 27th I called to customer care to en-quire about the activation of SIM.He replied me that they have not received any application form and asked me to go to the shop where I submitted the form.I gave a complaint in mail to Airtel on the same day relating this matter.They replied me to submit application form with identity proof.I went to the shop where I submitted the application and they replied that they are not at all concerned with the matter.I again called customer care regarding this issue and he told me that I will get my SIM into proper working before 9th March.I did not get my SIM activated even after 9th March.I went to Airtel head office to en-quire about the status.There the executive replied me that the SIM is completely deactivated and I cannot use that SIM again.I have an opportunity o[censored]sing 6 months internet with that SIM and hence I am at loss if I lose that SIM.Even if I am in regular contact with Airtel regarding activation of my SIM they deactivated my SIM without any information.My number which got deactivated is [protected]

I have subscribed a new mob connection having No [protected] from one of your retail outlet M/s Arora Medical, Gandhi Market, New Delhi-2 on 6/7 Jan 2011. I have submitted clear & legible proof of address & identity proof to the full satisfaction of the retailer. However after 20 days the connection suddenly the service was disrupted siting problem in documents submitted by me. However as I have taken up the case with the retailer the service was promptly restored.

To my disbelief again on 01 mar 11 when i was out of station the service was once again disrupted siting same reasons. When I tried to customer care centre I am surprised after a few momements the call itself gets cut before I could talk to the customer care executive. Once or twice I am able to talk to your call centre, who always routinely give vague replies without specifying the exact problem in the id documents submitted by me. Later not satisfied with their reply I have complained to their nodal officer who told me that there is a id verification problem and still he could not specify when the verification call was made. He however told me to visit the Airtel showroom in Delhi with fresh set of documents and the old sim card to get a new sim in the same number. Accordingly when i returned to Delhi on 16 Mar 2011 I have visited Airtel showroom at M5, CP with the documents, photograph and the old sim. However to my surprise the customer care executive in the showroom simply and balantly refused me any help. When I drawn her attention about the amount of recharge (around a Rs.1000/-), she told me that the amout has been forefitted.
I think Airtel compant has devised a new scheme to loot customers. The modus of operandi is first give new connection and when the customer recharhges a considerable amount they will deactivate the connection giving vague replies as mentioned above and grasp the subscribers money.
Everyone be careful.

As I am much puzzled, now I am here for complaining regarding my Airtel Digital TV Set top Box which I purchased two times in 2 years. The Customer Care of Airtel Digital TV or their Executive or the STB department did not resolve my problem which has been facing by me from last 40 days.

As I requested, my Airtel Digital TV STB is not working from around 40 days and still the problem are same. They told me that your STB is to be changed or replaced and you have to pay Rs.350+100 for STB Charge and Enng. Charnge...

This is to inform you that I have paid Rs.500+200+150 for the Airtel STB before 4 month back and they told me the warranty of the product is 1 year. After 4 months when the Machine is not working they telling me that your product is out of warranty and you will have to pay Rs.350 plus visitor charge as per rule of Airtel Digital Tv. They also told me that your warranty period is 90 days.

I already faced it too much and want to resolve by you or Airtel.

Please look into the matter.

Javed Akhtar
[protected]

Subject: Refund Required.

Respected Sir / Madam,

This is an existing customer of Airtel DTH who until recently had all the trust on its products & services.

Few months ago, on 6th of November 2010, I called its customer care[protected] and showed my interest in getting an Airtel HD-Digital Video Recorder installed at my residence. Later in the day, I got a call from Ms. Madhavi ([protected], +[protected] who confirmed my booking and informed me that on Monday (8th November 2010) an Airtel representative will come to my place to collect the sum of Rupees 5490/-, the price of the product.

On the above mentioned date, someone called 'Govind' from Shell Transource (Airtel) came to collect cash and gave me a receipt of the same. It (Receipt) clearly stated ‘HD-DVR’ on it.
Within a week, on 14th November 2010, the set-top box was installed & unaware of the fact, that it’s just a ‘DVR’ and NOT ‘HD’, I started using it.

Recently, after watching an advertisement of another DTH Operator (Tata Sky Plus HD) and some inquiry done from my end, I discovered that I’ve been CHEATED by Airtel Team as the company doesn’t even have an HD-DVR to sell. It’s just a DVR that can be connected with an HDMI Cable. Therefore, its 576 SD & not in 1080 HD resolution. Moreover, right now there are only two DTH Operators in the market who provide HD-DVR – Tata Sky & Reliance Digital TV.

This is disregarding a customer’s faith, his belief in the company and the brand in totality. All I need is a refund now.

As a proof, I have sent the receipt (Attached Photo) and all the connected exchange of e-mails that occurred during my purchase of the product to their customer care (twice) and even posted the same complaint letter (with Receipt’s copy enclosed) to the nodal office of Airtel DTH via courier.
Didn’t receive any reply from either one of them.

Please do the needful & oblige.

Sincerely,
Hemant Chawla
Email ID: [protected]@gmail.com
Airtel DTH Customer ID: [protected]

i am Shingate Bhausaheb. using airtel postpaid connection since 2 yers and 2 days back (14/3/2011) i got a call from airtel (*) that, we are providing you new airtel connection with new VIP number for free. so i requested them to come to my home and will give you my documets.. one person came whos name was Sameer. I took Two connection for RS. 500 Each and he told me that he will give cards next day ..

i tried on all his numbers from which he used to contact me .. not single number is available now. they cheated me for Rs. 1000 .

Hello,

I have taken an Airtel connection with number [protected] in the month of August, 2010.
I have asked to disconnect the number in the month of October, 2010.
To disconnect my number I have called the customer care and they have sent an executive (Sarath, [protected]) to collect the money from me. I have cleared my dues on 21st October, 2010. Bill receipt number is BAL/CHN/2008-09/601172. (Attached is the scanned copy of the receipt)

In January, 2011 I have received a legal notice from “Anand, Abdul & Vinodh Associates” (which is associated with airtel) to clear my dues.
I have called the airtel customer care several times regarding this issue. After few days, one customer care executive has said the issue is solved and I will not get any legal notice.
To my surprise I have got one more legal notice in February, 2011 from the same associates to clear my dues. When I have called the airtel customer care, I have got an answer that “as Airtel is not able to find the executive to update my payment, the case is closed”. One of the team leaders or supervisor said, he is going to solve the issue and assured that I won’t receive any legal notice further.
I just received the third legal notice. I am not happy to receive legal notices from Airtel. I called the customer care again and he again raised a complaint which will take at least 3-4 months to revert back saying “the case is closed and you have to pay money”

The recent ticket number is[protected].

I have called airtel so many times and the customer care representatives are just keeping me on hold and finally they don’t speak up or hang the call. Each call duration is approximately 20 to 30 minutes. I have experienced this so many times. I have sent so many emails and nobody care to respond.

Again with this email I am attaching the scanned copy of the bill receipt and scanned copy of the third legal notice. The recent ticket number is[protected].

Somebody address the issue and get it solved within 23rd March and let the “Anand, Abdul & Vinodh Associates” know about this.
If I don’t receive any proper reply from Airtel, then I will have to proceed legally and it might cost you so much. It’s a reputation damage for me.

Hope Airtel tries to solve this issue. My alternate contact number is [protected]

Thanks,
Arun Kumar N
[protected]

On my mobile ph no. [protected] - airtel mobile service provider automatically activates service packs like cricket info, miss -u packs etc and charges are deducted without my consent . i have not applied for any of these but then also charges are deducted and continued messages are delivered.

kindly look in to the matter as soon as possible. deactivation numbers also don't respond answering - 'yeh seva iss samay uplabdh nahi hai' .

thanks
M dev.