Airtel Complaints & Reviews

Hello Sir/Madam,

This is regarding the document submission messages that are sent on my mobile atleast 5 times a day. When I visited the airtel relationship center for submission of documents, I provided the local address proof, they are asking for the permenant address proof. At the time of taking sim card i.e. 4 years back, all the documents were already submitted. Also at the time of taking sim card they require local address proof. Every time they require a different document. Are any rules defined for submission of document?

These people are simply harrasing the users and they have no mannerism to talk. Also the customer care number (121 and [protected]) does not work when I select the option to talk to customer care executive.

Kindly look into the matter and atleast make some compulsion for giving some sort of behavioral training to the staff or take educated staff.

Dear Sir/Madam,

I have been a customer to Airtel for the past 6 months. But every time I contact the customer service. I don't even get a proper response. Some of the representatives are even rude and not even care to answer my questions. Most of the time they don't even document our complaints and they don't even register it. Whenever I ask for a complaint number some incident number has been given which is not been followed or taken care of. And the Next time when I call again they could not find any records of my previous call, which makes me to lose the confidence in the customer care of airtel. I think this complaint reaches the right person and it will be taken care of. If not you will be losing customers.

Thanks and regards

Deepakkumar S

[protected]

Hi Rakesh Kumar,

My number [protected] & my issues regarding flase information by your Cus.Exe's and Mr.Niranjan ASM from FLASH AGENCY CHENNAI really he is not worth for Airtel. Last one month i have sent three mail regarding this issue to his mail Id niranjan.[protected]@airtel.in even he not have simple courtesy to reply my mail. And his number is [protected].

As per our yesterday phone discussion wit Mr.Manoj he told that for prepaid to postpaid convention in H22 CUG 99(HCL PLAN) is possible ,but CUG among our Colleagues is not working in Chennai circle so u contact your SPOC who is in your office from airtel for convention your number okay….

Today I called to airtel customer exe Mr.Sujan he is come under Mr. Srinivasan Supervisor from Chennai he replied CUG among our Colleagues is possible, So my point is why people you are giving false information…….

Just now I contact Mr. Rajasekar airtel SPOC for My office he is come under Mr. Niranjan ASM [protected] from FLASH Agency Chennai ,He (Rajasekar) denied my new connection proposal and said my manager (Niranjan) surely rejected your proposal…..

I don’t know why Mr.Niranjan reject my favor , you & him are airtel employee but miscommunication between both…..Pls don’t send any default mail to me give correct feedback and I want to take airtel connection from that person (Rajasekar/ Niranjan) only….I never give up This issue…

Dear sir/madam
I buy a new prepaid connection of bharti airtel and done all documentation about a month ago.suddenly on 29th nov 2010 airtel bared by outgoing calls.when i call on customer care the executive told me that your telephonic inquiry was negative and verification done on 27th nov(but i have not received any call like that)and when i ask him he cut down the phone and then airtel dose like that iam unable to call customer care again.Next day on 30th i went to bharti house (ashramroad ahmedabad)and the executive told me it will be may again restart in next 7days and for futher information you talk in customer care.when i called to customer care from their only the senior person told me that they will not start again the out going in future and that number will be closed in short period of time.when i asked why and if you want i can provide documents again as this number is given everywhere and i personally visit here.they have not listening any thing and no body able to give proper responce.I have enough Rupees in that mobile main balance and already activated the sms scheme.,(i asked them what to be done with my main balance and sms scheme activation charge they told you will not get back any amount)i am very hurt for this kind of responce from this valuable company.Iam using another two airtel numbers from number of years.i want to complaint to consumer dept.about this kind of fake infirior services and cheating with customers.my questions are
(1) why airtel has done varification after one month?
(2)I have not receive any call such like that so on which bases thay bared the services?
(3)As they are everytime calling regularly to inform about there prompotional schemes, why they are not called again ?and verified again?. if some one may not received their call(please note i have not receive any call like this but this is on conditions mentions is sentance).
(4)what should be done with the recharged balance in sim card and schemes?
please note complaint and take action accordingly.

regards,
vrushal pardeshi
airtel customer
[protected]

I am A.SIVAPRAKASAM ,i already send my details,in my office there s no responsible to me , EMP ID;45808, ORACLE ID:43792,PAN;BQKPS6382N,PF
NUM;HR/GGN/10693/018131,
i need my pf status immediatly , thank u,

I have not activated caller tune services nor asked about them, still airtel has deducted amounts three times for activation of caller tune and for downloading of it. I complaint about this to customercare member Mr. Santosh for this reason, he only stop caller tune but not returned me the money,and only assured me to give me back within 48 Hrs.but yet money has not given back to me,and again they deducted money fourth times couple of days before for caller tune activation,
I told him that i have to register complaint against it and register my complaint and give me complaint registration number but he did not give complaint number

I want to add some channel to my airtel dth connection immediately, whenever i send sms to 54325 from my bsnl mobile as per their advertisement it never delivers. Can you help me to add the pack which contains VH1 channel. I suppose the channel no. is 386. My airtel dth a/c no is [protected].


Waiting for you reply


Manuel Thomas
Airtel DTH customer
A/c no [protected]
contact - [protected]

Hi,

I had lodged a Request # 392685 for shifting my AIRTEL IPTV/Broadband Connection within Gurgaon on 23rd November 2010 and made numerous calls to Airtel after that, but every time I get the same response that "we have forwarded your call to senior department", but this request in pending till date (30/11/2010). If somebody from AIRTEL reads this please let me know the time in which my connection will be shifted and whom to contact now to get the resolution.

Thanks
Ashu

I was accidentally subscribed to some service from Airtel Live called Weight Tracker on November 25. After that I am receiving daily messages saying that Rs 5 has been charged to my account. I spoke to several customer care executives and could not get any assurance of deactivation.
The last call I made on 26 November, Service Request Number 34727722 was generated and the executive Aditya said that I would not receive this message and that nothing was being charged to my account. However, I am still receiving the messages and in fact on November 27 I received TWO such messages.
I am afraid that I will be billed and would like this assurance from Airtel immediately. I am unable to get any sense out of the executives (and I am being charged for those calls as well).
Thank you,
Leslie D'Gama, [protected]

1.Airtel has been deducting my talktime recharge everyday and providing service for which I have never subscribed to from my mobile number [protected].
2.Airtel has been discontinued the services of my mobile number [protected] even though it was under the lifetime subscription plan for which Rs.1000/- has been remitted to the company.
2.Airtel has been discontinued the services of my mobile number [protected] even though it was active.
From:
S.D.DABALI
26/2, Padmanemi
Joshi Farm, Dharwad
Karnataka

Two days earlier my sim of airtel bearing no [protected] is showing sim card registration fail.On 29/11/2010 morning 10.15 i have beeen issued a duplicate sim from Sansar Telicom Yamunanagar Franchise of Air tel Bharti still it pending for activiation.my complaint no is 34788208 and 34788334.Now after 24 hours Executive of Yamunanagar askeing me to return back our sim card and u can take sim anywhere else.
I am working with sbilife and suffer a huge problem as these are the closing dates of the month and I am not able to connect any one.Kindly do the need ful asap.

Thanks & Regards
Jagmeet Saini
Yamunanagar,haryana
Email. [protected]@rediffmail.com

Hi,

Sub:- Advance rental 699 for mobile no.([protected]) charged twicely.

I am using airtel connection from more than 2 years with same advance rental plan and advance rental for this year already paid and I didn't get any problem with it but from last 1 month it is really a very bad experience with airtel.
In Sep- 2010, I was in South Africa. My mobile and other stuffs were robbed there. So, I called from there to airtel customer care to block my number for prevent of missuse.
I came back to India on 30th OCT and after 2-3 days I went to airtel outlet in lajpat lagar and asked for duplicate SIM, they told me that it will activate in 4 hrs but it didn't activate at that time and then I received a call from airtel customer care that your no. is permanent disconnect .So, u need to submit your documents again and after 7 days it will be activated . I submit my documents and it activated in 7 days.
Now, I got my first bill with advance rental amount of 699(already paid in june or july 2010) which is ethically incorrect.If these are the conditions for an existing customer then I do not want to continue the connection and I am not ready to pay the advance rental

to whom ever it may concern.

my blackberry messenger and e-mails were deactivated from my cell. i have called Airtel BlackBerry support almost a 15 times and they do not have any answer or solution to my problem nor they are able to activate it. i have waiting since a week but my blackberry messenger is still not working. there is absolutely no support from Airtel and iam totally dissatisfied and i wish to change my connection as soon as possible just stuck because of the number.

i m getting msgs and phone calls from airtel regarding submission of documents for verification.I m using this number since 3-4 years.When i msg to 121 ARC<my pincode> to know nearest store .I get reply that this is an invalid pincode.i ve checkd my pin code and sent msgs again several times.I dont know where to submit my documents.

and Why they require my documents again after 4 years.

you are providing worst services my mobile number is [protected]
when some buddy call me most of the times it says " please check the number "
And this number never connect me on complaint number 198 it says " switched off "
several time I've been made complaint in terms of this problem on customer care 121, but I did not get any revert from air tel
now I'm just waiting for number portability.
in my opinion you can't run the company on these terms.

This is in regards to Airtel complaint # 39842132. I have applied for an IPTV connection on November 10, 2010 and this has been my worst experience with Airtel.

Below is the series of events that has happened on this connection till date:

1. Nov. 10 / 2010 – All formalities were completed by me.
2. Nov. 12 / 2010 – Form was submitted for installation. One day lag here by Airtel Sales Team.
3. Your sales person never answered to my calls after that to update on the status of my connection.
4. Nov. 15 / 2010 – Spoke to Manish Sharma (TSM). He Informed me today that due to some technical errors requested system cannot be installed at my place.

Airtel Sales should have checked the same before they sold this connection to me. Also, there has been no concrete update on my calls to Customer Care. I spoke to 10 different people from CC and I was given 10 different dates by them for the installation of my system. It’s not always about money, sometimes it’s about customer experience as well and Airtel it losing the same big time because of these issues. Apologies, however, I never expected this kind of Customer Service from a brand called Airtel.

I have filled in a request for the refund and nodal desk (Anoop and Paramjeet Kaur) has informed me, that same will be processed within 20 days. Would appreciate if the request for refund can be honored latest by Nov. 26, 2010.

I spoke to Nodal Desk today again (Nov 29, 2010) to check on the refund status and they communicated that they do not have any idea of the same. They are simply fooling their customers.

Requesting you to please take this up with Airtel on top priority.

Hi,

I applied for Airtel Postpaid corporate connection and also paid 300Rs as Deposit amount, After applying they asked for some more documentation since i wanted it soon..i asked them cancel connection as i decided to go for a Prepaid connection and asked back the deposit amount and documentation back..Its over 2 weeks i have not recieved any of things...They wont receive the call at all....

The persons involved in these are totally nonprofessional people, They are ANIL ([protected]) and Hemanth ([protected]). These two are Cheaters............
If they by chance receive the call they will tell its not them...though they are the same people....

AIRTEL SUCKS by these people......

There are two mobile towers siutuated just 100 meters away from my Apartment where 36 families are living . One tower belongs to AIRTEL and the other one is not known.
Pl remove the towers from this residential area and provide us a radiation free living space.

The address is
K B Plaza
Highschool Junction
Edapally post
Cochin 24
Kerala

Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November 2010 regarding concern for your Airtel numbers [protected] and [protected].

We regret the delay in response to your mail.

As communicated earlier, we would like to reiterate that as per our records the above mentioned numbers have been suspended from our end.Further, the charges levied in your account are valid. Please know that there is an outstanding amount of Rs 1700.94/- due on your Airtel number.We would request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for the invoice dated 3 August 2010 (2 july 2010 to 1 August 2010) and there is usage available in the invoice.Hence, we regret the infeasibility to process any reversal on the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/- in your account we would request you to confirm the same so that we could process the reversal.

We regret the inconvenience faced.

In future too, please feel free to speak to our call centre executive on 121 regarding any issue/concern. You can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it's still unresolved. You may send an email at nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.

Assuring you the best of our services always and looking forward to a long term association with you.

Yours Sincerely
G Anand
Appellate Office
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc:
Sent: 12/11/2010 18:02:15
Subject: RE: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] & [protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]

Dear Arti Handa ,

My first mail regarding discontinuition was sent on 21.06.10 , mentioning
to stop my services wef 01.07.10 , that shows you are unable to arrange
resolution on my service request . Is this my fault ? How I am responsible
for usage after 01.07.10

Second query you have stopped service on my one number and not on add on
number , is this my fault .


Regards
Charanjit Wadhwa

-original message-
Subject: :SPAM: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]
From: [protected]@airtel.in
Date: 12/11/2010 17:43


Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

This is with reference to your email dated 12 November 2010 regarding
concern for your Airtel numbers [protected] and [protected]. We regret the
inconvenience faced.

As already informed we would like to reiterate, that as per our records the
above mentioned numbers have been suspended from our end.Further, the
charges levied in your account are valid. Please know that there is an
outstanding amount of Rs 1950.94/- due on your Airtel number.We would
request you to clear the outstanding amount at the earliest.

Further, we would like to inform that we have not received the payment for
the invoice dated 3 August 2010 (2 july 2010 to 1August 2010) and there is
usage available in the invoice.Hence, we regret the infeasibility to
reverse the same.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-
in your account we would request you to confirm the same so that we could
process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on
121 regarding any issue/concern. You can also email us at
[protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

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click on the link below & provide us your valuable feedback on this
interaction
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=E82B6D9A31A2
33AD26A13B9D23BD107991FC1C66AFED117295F71F63ABEC2C6C94F91279&refno=[protecte...⇄


Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc:
Sent: 12/11/2010 12:57:54
Subject: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]

Dear Ms Arti ,

I am not at all satisfied with your reply , can you provide the reason for
asking me to pay the balance which has arised because of your mistakes , I
have sent you my earlier mails also which clearly indicated I have
requested you to stop the services immediately on both my numbers and I
will not be responsible for any dues arising after this date .

Kindly try to keep your self in my position and understand what I am trying

to say .

also convey your final decision to me , so that I should look after some
other supports .


in addition , request you to see my previous history of payments , I have
used your service for continuous 5 years in chandigarh & still I am using
it in jaipur , but your such mistakes are forcing me to go for other
service operators .

Regards
Charanjit Wadhwa

-original message-
Subject: Re: DISCONTINUATION OF MOBILE NUMBERS[protected] &
[protected]-FINAL REMINDER [|BAL|[protected]|[protected]|]
From: [protected]@airtel.in
Date: 12/11/2010 10:29



Dear Charanjit Wadhwa,

Thank you for writing to Airtel.

We regret the delay in responding your email.

This is with reference to your email dated 8 November 2010 regarding
concern for your Airtel numbers [protected] and [protected]. We regret the
inconvenience faced.

We would like to inform that as per our records the above mentioned numbers

have been suspended from our end.Further, the charges levied in your
account are valid. Please know that there is an outstanding amount of Rs
1950.94/- due on your Airtel number.We would request you to clear the
outstanding amount at the earliest.

However, as a service recovery waiver we can reverse an amount of Rs 1000/-

in your account we would request you to confirm the same so that we could
process the reversal.

We hope this information helps.

In future too, please feel free to speak to our call centre executive on
121 regarding any issue/concern. You can also email us at
[protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it's still unresolved. You may send an email at
nodalofficer.[protected]@airtel.in . or you may call at [protected]from 9:30 AM to
6:30 PM Monday to Friday. The Nodal officer will provide a resolution to
your complaint in 10 days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@airtel.in or you may call at [protected] from
9:30 AM to 6:30 PM Monday to Friday.

Yours Sincerely
Arti Handa
Appellate Office
Bharti Airtel Limited

Your response will help us to enhance your experience with Airtel. Please
click on the link below & provide us your valuable feedback on this
interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from
below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=BCDC3B448ADB

A429232AB2E93CD 0 9 1 C D799AF8
C7494F411739CFC1E7E878A83&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant
information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@herohonda.com
To: [protected]@airtel.in
Cc: nodalofficer.[protected]@airtel.in;[protected]@airtelindia.com;[protected]@redif...⇄
Sent: 08/11/2010 14:11:13
Subject: Fw: Discontinuation of mobile numbers[protected] &
[protected]-Final reminder

Dear Sir,

I have written several times regarding discontinuation of my numbers i.e

[protected] & [protected] and sent several reminders dated 21.06.2010 ,
12.07.2010 , 18.10.2010 in written and some times in verbal to your team.
but
still i am receiving the bills from your side which are totally
unacceptable .

Now i am forwarding this mail to you , hoping earliest action in this
regard.

If i still didn't get suitable positive reply from your side within next 7
days
, i ll knock the doors of consumer forum.

also consider this as my last communication to you in this regard .


.
Regards
Charanjit Wadhwa
+91-[protected]
----- Forwarded by Charanjit Wadhwa/HO/HHML on 11/08/2010 02:04 PM -----

Charanjit Wadhwa/HO/HHML

10/18/2010 07:15 PM

To
[protected]@airtelindia.com
cc
nodalofficer.[protected]@airtel.in
Subject
Fw: Discontinuation of mobile numbers[protected] & [protected]-Final
reminder







Still i am receiving bills from your side , i hope my earlier mails
enclosed
herewith are self explanatory.

your person has confirmed by phone that your account will be closed in
next 3
working days.




.
.
Regards
Charanjit Wadhwa
TM-Service
+91-[protected]
----- Forwarded by Charanjit Wadhwa/HO/HHML on 10/18/2010 07:13 PM -----

Charanjit Wadhwa/HO/HHML

07/12/2010 10:15 AM

To
[protected]@airtelindia.com
cc
nodalofficer.[protected]@airtel.in
Subject
Fw: Discontinuation of mobile numbers[protected] & [protected]-Final
reminder








Please discontinue the numbers with immediate effect , all pendencies till
date
has been cleared .

Regards
Charanjit

contact me at my new contact number -[protected] for any clarification .


----- Forwarded by Charanjit Wadhwa/HO/HHML on 07/12/2010 10:09 AM -----

Charanjit Wadhwa/HO/HHML

06/21/2010 04:15 PM

To
[protected]@airtel.in
cc
[protected]@rediffmail.com
Subject
Discontinuation of mobile numbers[protected] & [protected]








Document Classification : General



Dear Sir/Madam,

This is to inform you that i am using airtel post paid connections from
the
past 5 years , since i am shifting from chandigarh to jaipur (rajasthan)
,hence
won't be able to continue with your services .

hence i request you to discontinue my accounts from 01.07.10 and arrange
clearance of all pendency if any . my details are as follows :

Charanjit Singh Wadhwa
mobile no -[protected] / [protected]
Hero Honda motors ltd
address - SCO 367-368 , First Floor
sector 34 A
chandigarh





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that any review, dissemination, distribution, or copying of this message is


strictly prohibited.
The sender confirms that Hero Honda shall not be responsible if this email

message is used for any indecent, unsolicited or illegal purposes, which
are in
violation of any existing laws and the same shall solely be the
responsibility
of the sender and t
[protected][protected]-----

Dear Customer, Your email dated 12/11/2010 06:02:15 PM,reference number[protected] is in process. We will get back to you at the earliest. Airtel Care
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

dear sir/mam
my airtel prepaid number is [protected]. i have got some problem with my sms service. some of my friends states that they are not receiving my sms and some said that they are receiving delayed sms i.e. i had sent the sms in the morning but they received it in the afternoon. kindly note that all these numbers were prepaid vodafone users. i am using the free 700 per day sms scheme. also in case where my sms were not received, they were shown send on my phone and even my free sms balance was also reduced. i even approached my nearest airtel office but they were not able to help me in any way and said that their is no problem in my number.