Airtel Complaints & Reviews

Please cancel my landline connection phone no. [protected], a/c no. 15755082 as I have no use of this no.

Dear Sir, my name is Suman Ghosh and my Airtel number is [protected]. Sir, I have brought Nokia C3 and as per Airtel's offer I shall get 2GB of free internet valids for 6 months. I updated my handset by customer representative. They told me that I shall be given this free internet balance. But even I have not got my 2GB free internet balance. Please help me to get this 2GB free balance. Thank you

I am facing problem from Airtel DTH Connection since when was got before 1 years.
My Connection ID # [protected]. Every time automatic top-up done by other person. thenafter i have contacted to the Airtel help cantre but no one solve my problem. resently below program activated automatically.
27/12/2010 NORMAL NRC Zee Talkies topups May-10 NRC 14.34
27/12/2010 NORMAL NRC Cine Plus Mar-10 (Upfront NRC Rs. 44.12) NRC 44.12
26/12/2010 NORMAL NRC Ten Cricket TOPUP Dec-10 NRC 33.09
Before many time this was happened and diducated amount re-paid to me. But this time not agree to repay whatever deducated amount automatically top-up.
kindly resolve my issue with best solution.
Rgrds,
Paresh M Panchal
M-[protected]

Hi,
I am getting lots of Advertisement calls and SMS on my phone.. I am not at all happy with service. These advertisement calls and SMS comes even in night as late as 11pm .. I dont want to disclose my number here. If someone from Airtel really looking into these complains I would like them to please contact me on my mail ID - [protected]@gmail.com, I would provide my phone number to block all advertisements ...

I assume this complains fall in right place....

FYI .. Please dont provide DND service as solution since i tried it and its saying that it will take 45 days to stop unwanted calls and sms ..

I tried reaching customer care and it charged me for per call but never reached to a customer care representative..

Customer care is not at all effective...

NO THANKS,
vkrusia

My name is Kalavathy.T
Airtel account number: 16008955
I am Using this connection for past 5 months.i am not receiving the connection properly.for that i have given complaints so many times.but in the month of october and november i didnt get the connection.so that i didnt pay this particular two months bill .but one of the employee from airtel company told that pls pay the amount of this two months RS.2086/- and give a complain to us then we will waver your amount. so i pay the amount Rs.2000/- and then i gav complain but till now it is not recover and they didnt waver my amount. this month i got a bill till now i didnt pay.Please take the immediate action and kindly solve this issue ASAP..Pls.follow the below complain numbers...
Complain No:[protected]wavering the amount)dated 02-12-10
Complain No:[protected]network problem) dated 27-09-10
Complain No:[protected]network problem) dated 22-09-10

Thanks & Regards,
T.VINOD KUMAR,
[protected].

Dear sir,

My name is Arun jangir and i am using airtel number [protected] from last 4 years but on dated[protected]:00 PM (approx) my balance was 123 rs. and after that i checked my balance on dated[protected]:00 AM that time balance was 2 rs. so i talked to customer care executive so he told me that i was using airtel live services from 11:00 PM to 7:00 AM but i clame that i have already recharged of rs.98 for access of GPRS and INTERNET having limit of 2GB and that time my remaining data uses was 1000 MB (approx) so there is no chance to use airtel live services. so custmer care executive told me that we accept your complaints and you would get a positive answer before[protected] till 5:00 PM but till now i have not get any response and my complaints number was-CBDCC[protected] .

and he was also give me a number of Airtel Nodel office his name is Mr. Sandeep i try to call him but he refused my call and not given any positive answer. so please help me regarding this metter.

My number is [protected], [protected]

DEAR SIR ,
Inter net service again not providing from 25/12/2010
FREE DATA USAGE OF 2GB FOR SIX MONTH NOT ACTIVATED IN MY PHONE NO [protected]


Name of the Subscriber NOKIA C-3 AND AIRTEL
Date of Purchasing 11/11/2010
Alternative contact number [protected]

I have purches nokia c-3 ON DATED 11/11/2010 and and insert air tel sim mobile no [protected] but internet not activated pl.rectify the problem as per the condition & term of nokiac3 and airtel.
IMEI NO. [protected]
Airtel will offer Airtel data pack for a period of six months with Nokia’s latest QWERTY mobile handset C3. Airtel prepaid and postpaid customers will get free data usage of 2 GB for 6 months under this offer. The activation of this offer is quite easy and once a customers inserts his Airtel SIM in Nokia C3

DETAIL OF TERMS BY NOKIA C-3 &AIRTEL


Bharti Airtel has introduced a new bundled offer with Nokia’s recently introduced Nokia C3. Airtel offers bundled offer with a range of mobile handsets and now Nokia C3 has also been added in that category. Airtel will offer Airtel data pack for a period of six months with Nokia’s latest QWERTY mobile handset C3. Airtel prepaid and postpaid customers will get free data usage of 2 GB for 6 months under this offer. The activation of this offer is quite easy and once a customers inserts his Airtel SIM in Nokia C3 ,it gets activated. It is basically applicable for the first Airtel SIM that is inserted in Nokia C3. It does not require any de activation as it remains active for 6 months. After the expiry of the offer Airtel customer can avail 2 GB free data usage at just Rs 98 per month and to activate the service they need to dial USSD code *567*14#. Nokia is available for Rs 7249 in India.



Dear Customer,

Thank you for contacting airtel.

You have expressed concern regarding GPRS connectivity for your airtel mobile number [protected].

We understand your concern and we will work towards resolving the same.

We would like to inform you that your concern has been resolved on 02/12/2010.

Please reset the below settings on your handset:

Menu - Settings - Configuration - Personal configuration settings - Add - Select Web
Account name Mobile Office
Homepage http://www.google.com
Username blank
Password blank
Use prefrd access point No
Select - Access point settings Proxy
Proxy address Disable
Proxy Port no Disable
Data Bearer Select GPRS Select - Bearer settings
GPRSAccess Point airtelgprs.com
Authentication Normal
Username blank
Password blank
Back to Personal account menu
Select Options - Activate

If the concern persists, Please call the GPRS helpdesk at 12118 (Toll free).

For further assistance, mail us at [protected]@airtelindia.com.

We thank you and value your association with Airtel.






Yours Sincerely,

Sarish Mottammal
Customer Care
Bharti Airtel Limited

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[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 02/12/2010 17:16:57
Subject:

Name of the Subscriber NOKIA C-3 AND AIRTEL
Date of Purchasing 11/11/2010
Alternative contact number [protected]

I have purches nokia c-3 ON DATED 11/11/2010 and and insert air tel sim mobile
no [protected] but internet not activated pl.rectify the problem as per the
condition & term of nokiac3 and airtel.
IMEI NO. [protected]
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Intro:
I have been using Airtel postpaid for almost 4 years now and have also taken an add-on connection and a dth connection.

Issue:
I have subscribed to a blackberry plan (Rs. 599 + taxes for unlimited internet and mail usage)
But recently came to know that the same plan is been offered to pre-paid customers for Rs. 399
This is like a same restaurant offering dinner at different prices to different customers.

My Action:
I called the customer care 121 and 7070, appelate officer, retention team etc. to provide me a plan which is same as prepaid.

Response:
- 121 mentioned they will call back ... but no one called back
- 7070 mentioned that someone will call back ... Got a call where the person mentioned that I have requested to deactivate my plan (I never asked to deactivate my plan)
- Once again when i called back and mentioned that even competitors are giving a plan for 399, customer care executive said "thn go buy a competitor product". This was the height now
- When called the appellate officer in Maharashtra ... He mentioned that there is some systems issue and he will call back in half an hour ... No one called back
- When again complained to 121, they pased my call to retention team ... He mentioned that his team doesnt have any authority to look into it (God knows thn why this team exists)

I just wanted that I should not have been discriminated by the same company by giving cheaper plan (Rs. 399) to prepaid guys and costlier plan (Rs. 599 + tax) to postpaid. I am very much disappointed with the company now and will change my provider once the MNP comes in or might think of changing the provider and get a new number.

Regards,
Bhavin ([protected])

Below is a mail that I have escalated to airtel after 6 months of no resolution. I sent this mail to nodal & appelette on 22nd december'10 but no resoltion. I get calls from the call center who without looking into the history speaks the same thing...NEVER BUY AIRTEL


I have been with Airtel as a broadband user and mobile for the last 3 years and since last 6 months I am having horrendous experience with your customer care/billing department.

I received a call in June from one of your call center who offered me FREE GOD (games on demand)services. I was told that since I have a 1699 plan, it would be free to me. Since, I was not loosing anything, I agreed for the services though never used it(you may check my a/c for that).
To my utter surprise, I received a bill next month with the charge of Rs.199 for GOD. I contacted the customer care and informed them and lodged a complaint and asked the CS to check the recording what was promised to me and what I agreed on. I spoke to couple of people and finally I was given a credit on the same. I requested the CS team to remove the services so I dont have to bother about the billing dicount etc. since I never use it. I explained this to an Airtel Supervisor who supposedly called me from the Airtel HQ.She promise me to get this removed etc and even investigate into the callcenter sale but VIOLA..NO SURPRISE.,,,I didnt hear from you guys about it.

The GOD was not removed from my plan however I was given a discount though I called again asking the same to be removed but my request were going to DEAF AIRTEL ears.

I, then changed my plan in october to a 1299 or 1399 plan and was astonished to see my latest bill again charging me for the GOD. I am yet to see my November bill however I would not be surprised if it is reflecting there as well.

Below are the times I have called your customer care in last few months for the same issue, I have collected from the call center so it may be more than this which might not have been logged. Also, this does not include the times when I have received a call back to discuss. By putting this, I am trying to tell you the kind of time I have to invest with Airtel for a small issue.


July - 3
August-4
September -1
Oct-4
Today -1

Now either your billing system is in a Mess or aegis/ibm whichevr center is handling these calls wants more traffic from customers like me so they can bill you more for the calls and meet their SLA's since evertime with a false promise, they get an FCR to their credit.

I am sick of Airtel and would remove every of my account from you guys ASAP. I will also go to the consumer court with all my details and look for a penalty levied on you guys but understanding that we live in India and god save our system which is making companies like you treating the customer the way you want I would do my best to let people know about your services and your treatment to a customer of 3 years. I will ensure that MY FACE BOOK & TWITTER A/c speaks a lot about your services and also I would have my friends and family staying away from you.

NO thanks to you...

Sudhanshu Vachaspati

I HAVE GOT MOBILE WIRELESS HANDSET NO.[protected] FROM AIRTEL. DUE TO MY TRANSFER, IHAVE SURRENDERRED THE ABOVE MOBILE SET
TO AIRTEL OFFICE, AVANESHI ROAD, COIMBATORE DURING 2008. I HAVE PAID RS.1200/- AS INITIAL DEPOSIT TO GET THE ABOVE MOBILE WIRELESS CONNECTION. I HAVE SENT SEVERAL LETTERS BUT NO RESPONSE FROM AIRTEL, COIMBATORE. WHILE SUBMITTING THE WIRELESS PHONE I DULY GOT ACKNOWLEDGEMENT FROM THEM.

AT PRESENT, THE ABOVE WIRELESS MOBILE PHONE NO. IS USED BY ANOTHER CUSTOMER OF AIRTEL. BUT I HAVE NOT RECEIVED MY INITIAL DEPOSIT OF RS.1200/-. KINDLY ARRANGE TO REFUND THE AMOUNT AT THE EARLIEST.

AIRTEL NO.[protected] ACCOUNT NUMBER[protected]
PLAN CREDIT LIMIT RS,1200/-

(TO GET THE CONNECTION)
OLD ADDRESS: 103 VKV FLATS 17 KRISHNASAMY NAGAR RAMANATHAPURAM COIMBATORE 641045

PRESENT ADDRESS (NOW)
37, SRIRAM GAYATHRI NIVAS, SRIPATHY NAGAR 4TH STREET
SRIPATHY NAGAR NANJUNDAPURAM ROAD COIMBATORE 641036

E-MAIL ID [protected]@rediffmail.com

Repeated sms for recharge - promise of talktime higher then the recharge value - i.e. recharge for Rs.35/- and you are credited with Rs.22/- with a message that says that the balance Rs.28/- will be credited after 48 hrs. This never happens and when contacted the customer care always puts you on hold. Message received on my cell on 14.11.2010, Recharge for Rs.10/ and Tall time Rs.12/- - EXTRA TALK TIME Rs6/ credit after 48 hrs.

Dear Sir/Madam,
I was using Airlet Land Line number[protected], and then I put a request for at coustomer care over phone to disconnect because of some personal reasons,
The number was disconnected in the month of August 2010, and Airtel Informed me that I will get NOC letter from Airtel within 45 days at my billing address, but I didnt recieve any letter from Airtel.
After four months in the month of December 2010 , I am recieving the phone call from Airtel the I have to pay a sum of rupees 2500/- then they will give me the NOC letter.
This is totally fraud from Airtel side and they are harrasing me by saying that they will put my case in Leagal.
Airtel did not send me any bill nither any letter to my address prior to the phone calls in the month of December 2010.
Request you to please help me out as I am fed up with Airtel Now.
Regards
Vivek Saxena

1. I top uped my mobile nymber [protected] on 30th Dec 2010 with amount of Rs.99 using netbanking, but my mobile got recharged by only Rs.10. Also Rs.99 was deducted from my account.

2. When I called to customer care service of airtel mobile I was put on hold and tranfered several times and after that I was told that nothing can be done I need to go to nearest Airtel office.

3. When I logged in Airtel site for complaint, the page gets refreshed once you save it.

Transaction details:

Ref No : [protected]
Mobile No : [protected]
Amount : 99

I am using my airtel number [protected] for more then 4 years,today balance is Rs.408.65,validity-Jun2011 but my phne's.out going has stopped (Customer care also ) without any information by airtel .At present the reason is announced as in sufficient submission of documents .This is surprising that Airtel has come to point out / find this after more then 4 years, It is very shameful for airtel to give services till date without any enquirer. It is very disappointing for safe and security of communication system ,why there was not a check earlier. Will airtel retun my balance amount?
In addition to this my mobile no [protected] has been taxed twice and there are many more cheatings

Dir,
I am facing a problem on my Airtel No. [protected], I want to disconnect caller tune from this number. I have many times send the sms to costumer care, but no response from there side. Please disconnect the caller tune / hello tune from this number.
I hope you will see the complaint & give the positive feed back.



Thanks & Regards,

Ravi Kumar S/o Sh. Harpal Singh
V.P.O. - Gharbara
District - ALigarh (U.P.)
[protected]

My name is Deepthi, residing at koramangala NGV Bangalore, reason for lodging the complaint against Bharti Airtel limited is as follows.

Last 2 months back i got a new prepaid sim ([protected]) at first sim was activated easily and i used it for past one and half month. Last two weeks back the sim was inactivated for the purpose of address proof. I gave the same address proof which i had given first. I.e, my driving licence. Now the problem is sim had been invalid because at the time of crosschecking the address proof was not correct. How this can be happened. I want particular reason for this .

I am Deepak Gayke ([protected]) using Airtel Prepaid past 5 yrs. In these yrs many times Airtel Activates Add-On services without asking me or it's consumer and charging Activation fee.
Recently on my mobile, Friends Chat Service was Acivated without giving any prior information to me and charged 30 Rs. for a month. After calling to Call center Mr. Kartik Nadar Airtel costomer care Executive speaking lie that I have called to Activate the service and speaking ruddly.
Thank You take action immidiate and refund money.

Hello Friends,

Just writing to ask about what legal options I have regarding the constant harrasment I'm experiencing through airtel. I was a customer of Airtel since 2005 and have had their Post-paid mobile service since 2007. I’m including my detailed interaction (horrible experience) with Airtel Customer Support below. I hope Airtel focuses on customer service as much as they focus on marketing and advertisement. If you are evaluating a Mobile Service Provider, I urge you not to select Airtel.

Summary: Aitel disconnected my post paid service without notice. After I inquired, they claimed they discovered a bill discrepancy from 1.5 year ago, and asked me to pay for their mistake. They didn’t want to solve the issue and disconnected my service again. I called and email atleast 20 times, but rudely told to pay a 1.5 year old charge or the service continue to remain disconnected. I wrote email to their CEO, but no reply. I changed providers, Airtel lost a once loyal post paid customer. I’d appreciate your comments showing Airtel that customer service does matter a lot.

Edit: Added updates till November 11th below. Got a few calls from Airtel and none of them want to address the issue. They kept on saying when I’m going to pay them the money. This reaffirms my belief that I’m dealing with a very greedy corporation. Since Sept 12th 2010, I’m not struggling to get my number disconnected. Each month Airtel is now adding the post-paid rental and mysterious call charges, contrary to the fact that I have pulled their SIM card since Sept 14th. So, with all their mysterious added charges, now my bill is about to touch rupees 2000.

Details:

Here’s the sequence of events & my worst customer experience of my life with Airtel.
My Email to Airtel>
Hello Airtel,

1) You disconnected by incoming and outgoing services on 11th Aug 2010 while I was on business travel - You disconnected my service before the due date of 21st of Aug - No intimation was given to me.
2) I had to use my colleague’s number to reach out to you for support (which you charged). You informed me there’s some nominal amount of around NR 1200 from March 2009 that has come into my account. It took you 1.5 years to inform me of this. (A) You should have approached me earlier if there was an issue with payment, (B) It is your fault that you have reversed the amount to my Credit Card, not mine, (C) You disconnected my service without any intimation. You have no idea how your unprofessional behavior of disconnecting my service without any notice impacted me personally and professionally, and not to mention the embarrassment I had to go through, (D) I’m sure even you, as Airtel, wants any discrepancy in billing to be brought to notice within 90 days, so how can you expect a customer to not expect the same? It is beyond reasonable expectation to ask a customer to provide 1.5 year old bank or Credit Card statements.
3) When I contacted you on 121, I was assured that this issue would be taken care of and my service was finally resumed in the afternoon
4) I continue to get SMS with conflicting reports of my billing amount due
5) I repeated ask for my revised bill to be sent to my email ID, but it was not done, despite your assurances and SMS
6) I continue getting calls from your recovery agents asking for when I’m going to pay. I have clearly told them that I need a revised bill so I could pay
7) I got a call from your service agent ([protected]) stating the issue has been resolved and I only need to pay the current dues. I asked her for the revised bill. She said she will. Later that day I got a SMS saying the bill will be sent. But nothing came.
8) On 7th Sept I discover that you have blocked my outgoing calls. I reached out to 121 to explain the billing dispute, but I was rudely told that nothing will be done as all onus of dispute is with customer and customer has to provide all proofs. This was done before the due date of 21st Sept.
9) I wrote email to your nodalofficer on 7th Sept requesting to resolve the issue by Friday otherwise I’ll have no choice but to change providers. I still had a bit of trust in my long relationship with Airtel, but apart from an automated acknowledgment no one tried reaching out to me for resolution.
10) On 12th Sept I changed providers as you have filed to retain a once loyal customer. I made the payments of my current and last month’s amount and sent an email to 121 with payment proof to disconnect my service with immediate effect. I have yet to hear an acknowledgment on that.
11) Today I received your reply stating you have been activated my incoming and outgoing as of Sept 13th. Do keep in mind that you disconnected my service before the due date of Sept 21st.
Looking at all this, I am highly unsatisfied as a customer and forced (pushed out) to change providers. Consider this email as my reminder to disconnect my service with immediate effect. Do inform me how you are planning to credit the security deposit back to me.


I then copied Airtel’s CEO. Yet to hear anything back from him.

Over to Mr. Kohli on copy:

Mr. Kohli, consider this as my exit interview feedback:

With the number portability just around the corner, your company should really focus on customer retention. I personally know 4 people who are ready to switch their multiple Airtel connections to your competition. Sure, 4-5 dissatisfied customer may not mean much of an impact upfront, but if you look at the indirect impact the negative word of mouth has, it gives reasons to have a good customer support system. I’m sure you’re familiar with the direct and indirect impact of happy vs. unhappy customers, the ratio of 1:4, as they speak of in management books. I personally contribute about 25K of business every year to Airtel through my post paid and broadband connection, and that many not be a big amount to you. However if you look at it that I have been your customer since 2005 and stretch that out to to a possibility of another 5 years, now that does start to look like a decent amount. Add to that the number of other customers who would switch after they speak to me. Now things really start to add up.
After talking to your customer care reps, it seems like they have done their analysis and they feel that a few Lakh rupees per customer is not a big amount for you to miss. It’s either that or they are clueless about the credit worthiness of your individual clients. I’m not sure if this will continue to remain the right attitude going forward with increased focus on customer satisfaction. So please sir, have an emphasis on customer support. Listen to your customers and try to find a resolution rather than taking drastic actions like disconnecting their service without even talking to your customer first. Do take your customer support through various scenarios on how to retain customers because for some customers a small amount if INR 1200 may not mean much, but how they are treated as a customer does. You, as a businessman already know the cost of adding a new post paid customer vs. retaining an existing one. It’s unfortunate that I’m writing to you regarding a bad experience rather then a cherished one. If my language appears to be critical, do consider it’s an honest and constructive criticism. I do hope that you get to read through my email and some change comes out of this. Otherwise the purpose of writing this painfully detailed letter will not be served.

Hi,
I have activated DND services for my Mobile Number [protected].
The DND is mainly to avoid unnecessary calls and messages on the offers and advertisement.
But Airtel is blocking the Banking alerts too.
I am trying to register a payee online with ICICI Bank, I am not receiving the URN number from the bank.
When i contacted the ICICI Customer care, they informed me that there is no problem from their side and asked me to contact airtel, when i contacted the airtel customercare they informed me that since i activated DND they are blocking the important banking alerts too.

I am surprised to hear this.
.
If i want to deactivate the DND for this purpose, it will take min 15 days and i will receive unnecessary sms and calls about advertisements and promotional offers.

Pls help me on this issue

Pradap V

Madam,

I am the user of Airtel Prepaid card. My airtel no. is [protected]. Since the activation of this number I have been receiving some useless message from Airtel Message Center. They even activate the SMS and VAS services themselves not asking for my permission. Several times I called on Customer Care No 121 to stop the services and reverse the charges they have debited to me. But they stop the services and don't reverse any charge. I have paid almost Rs 100 like this. My two months bill is not of Rs. 100/-. Kindly help me in this matter.

With Regards,
Amit Agrawal
Student
Shri Shreyans Apartment,
Flat No 306, 139 AVG Layout
Lakadgunj, Nagpur-440008
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