Airtel Complaints & Reviews

AirTel — mobile phone

sir i am 1.5 year user of airtel number which is [protected]
and from of this month he was continewesly deducting after sending a sma " you havebeen charged 10/15 rupees for my (...) from my priped account

because i did clear told 2 them "sir i dont want 2 use any other facility on this number you please d-activate my all other services execpt sms & call
then he cummit me o.k sir and after 3 days same thing happining agen.
and agen i did call 2 customer care they give me an sms code and tole me sir you please send this sms to me agen i did try for that but sms sending have been feld

and i did told them sir i am actuly unabel 2 do that so please give me your email id or nodle officer e mail id where i can sent my problume but they told me i cant give you

so now you please help me because i am realy very burry about that

Hi sir
we have deposit the amount in your aitel lobby in vasali in gaziyabad dated 02/02/2008 through debit card amount is 798-00, he give me bill 798, but account no is mentioned is[protected] but my bill account no is[protected].So i have attached to pdf for biiling and debit card swiping slip. Please see these matter and clearfy this billing ammount ASAP.

Revadhar Gaur
Techbook Limited
Mohan cooprative Estate
Mathura Road Near Sager ratana
New delhi
Pin--110014
Mobile no is [protected]
date of birth is[protected]
my complaint no. is [protected]

I am recieving sms from 61611015 saying thanks for using airtel live .for all these sms i ahve been deducted Rs.15/- per sms.

I recieve 5-7 sms every month for last 3 months.

had complained so many time on customer care by mail or by call but no result found.

I have done twice online payment to airtel from which one was reflected and other was not, so i complained many times to customercare they said to take the account details and go to Airtel gallery, i showed them the account details they said it will be reflected in two days but after four days we again went and complained then again said we are sorry we will updated this by two days but again they have not done. This is height of frustration ...I will now go to Consumer court for this.
I have airtel card in my name..
Vaibhav s rangole..

after making the payment by cash before duedate airtel legal department uses vulgar language person speaks as if ladies are cheap people

Airtel ...

Sirs

I have been an Airtel customer for the last six years. I had an Airtel connection no [protected] and which was discontined about two years ago as I was offerd a better plan with add on card by Airtel. I had been making payments for my earlier no. directly from my bank through netbanking, and had tried to register my new number for the same , but probably failed, due to this I wrongly paid an amount of Rs. 2500 to my earlier account number instead of the existing one. On realising my mistake, immediately called up ghe customer care on 121 and informed them of the problem, who promptly registered my complaint and gave me the complaint number and informed me that the said amount get transferred to my existing account within 48 hrs and that I would receive a message confirming the same witin 48 hrs, however since I did not receive any information I once again called the customer care to check regarding the status of my complaint, and I was informed that the needful was being done. On 16th October I received a call from the customer informing me that my complaint has been cancelled as they were unable to trace the account nuber of my earlier cell number and was instead asked me to contact the nearest Airtel gallery, which I did only on 6th Nov. as I was away from Mumbai.
On contacting the person at the gallery I was given a hotline number and asked to speak to the executive on that number, on contacting the said executive , instead of speaking to me insisted on speaking to the person from the gallery, subsequent to his talk with the executive the gallery person asked me to submit photo copy of my bank statement which i did oWhen conacted after 3days I was told that a complaint has been logged, but I would be required to pay the current bill and that the amount in dispute would be adjusted against my bill for the following month, upon which I paid the bill, but to my suprise, intead of adjusting the amount of Rs 2500 I was sent a bill of Rs 2450.

I had on 12th Dec sent a mail to the nodal officer of Airtel regarding the same but there was no response, subsequently I received a phone call from a lady regarding my payment on 16th Dec I informed her about my problem, who then asked me to send a mail to one Mr Aggarwal at aegis global, the collection agency for Airtel, which I did on 17th, but to no avil.

I therefore seek your guidance and help in this matter

With regards
S.K.Rajadhyaksha

I am using airtell mobile since last 3 years ([protected]). I was making payment regularly, my last payment detail as under

20/04/2010 refrence no.75140680111031496768972 BHARTI CELLULAR LIMITED 1,678.00
12/04/2010 refrence no.75425310102690113900010 BHARTI CELLULAR LTD 4,300.00

one payment made on 16-06-10 that payment detail i have done this payment in cash to airtell executive.

From last two monts they have stoped my servises, they are telling me that i have not done any payment since i have activeted my mobile no (since last 5 months) Acctually i am using this phone no since last three years. and doing payment regularly.

I have done payment of 4300 rs. in month of may but the payment was not reflecting in my next bill so i had talk to custemer care officer, nodal officer and even i have visited several time to airtel gallary, But i have not get any resolution after that i also paid 1600 rs twise. but that also not reflect in my next bill. after that they discontinue my mobile no. After 15 days in mont of agust i had several call from airtell colection team regarding payment. I had given all the details to them. But every 3 to 4 days they call me for payment but not giving any resolution of payment i have done in past. they are literally harresing me and forcing me to do payment.


Now Airtell collection officer using my dialed phone no. They calling my all reletive,parents wife,friends and harresing them and me also. i told them details then they are telling that we dont have these details so you have to pay

Please do needfull.

Sir,

This in reference to one of my airtel number [protected] wherein i made the payment on this account which airtel has posted to some other number. in spite of calling airtel several times they didnt reverted the payment fr approx a month and they were just posting late fee charges. we also asked them to disconnect the number however they didnt do the same. now we are getting harrassment calls. i m genuine airtel customer as i hav 3 other numbers and if you check the history other bills are paid timely. i want the action to be taken asap.

Thankyou
Regards
Mamta Rupani

Dear Sir,

I have taken airtel broadband connection past 2 months back by the name of Bhawana Abbott, I paid Rs500 for the new connection. However, after few days I was informed by representative named Mukesh that at my place there is no wiring system available. Then I requested for refund, he said I will get the refund after 15days now its been 2 months I have not heard anything from anyone. I have contacted the customer service as well and they informed me that I will receive check at my place, again I have not yet received anything from anyone. I am really very disappointed with your services and wont recommend anyone to use airtel broadband in future. I have got CEF No. 3161575 and the check was under the name Pallavi Abbott. Please do let me know when will I receive the check. I also have mobile number for representative that is-[protected]. My last complaint number is 407725.

Let me know if you need any further information as soon as possible. Hope you will be able to resolve the issue soon.

Thank you.

Regards,
Pallavi

Namaste Pallavi,

This is to inform you that your concern listed on 05 Nov 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at www.airtel.in/airtelpresence

Regards
Deepak Mohod
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

I Had taken BB 3G with Airtel , but after few days I lost my Data Card and then contacted Airtel to stop the service as I will not be using the service as i lost the Data Card , still the person whom i spoke was not helpful to be hence , i went to airtel office directly on the same day to inform the same that i have lost the data card hence want to stop the service and the person there confirmed that my service is stopped . But next month again i got a bill for the period i dint use my service hence called them and informed that i have requested to stop the service but still they were not helpful. Many times i have sent a mail to them and also again went directly to there out let but there were very rude and blaming me that i have not send the request to stop the service . And still sending mail to them regarding the same but still they are asking to pay for the service i have not used. I am feed up with this i will never recommend this service to any one this is the worst service provider i have ever seen . Who had treated there customer so badly and also i have gone with depressed becoz of this as there are also threatening me that they will send a legal letter , if i get any legal letter i am sure i will take this future to consumer court as i have all proof of calling airtel and also the data shows i have not used the service .

My 3G no. was [protected]

AirTel — UNAUTHORISED DEBIT

My balance was deducted by Rs.50/- on 14.09.2007, I have made acomplaint vide request no.[protected] but not solved till date after one month.They have not been able to provide the detail for debit and not refunded my amont till date.

JOLLY BANSAL
[protected]

Complain to Nodal Officer in charger o[censored]r state via e-mail. I had done so when they had debited Rs.20/-. They credited back after i complained to nodal officer.

Airtel — unauthorised debit from my prepaid balance

My mobile number is [protected] with Airtel. Airtel debitedfrom my prepaid A/C a sum of Rs.30/- in name of 'Music on demand', though i didnot requisition this service. When I came to know of the same, I lodged a complaint with their Customer Care Service. One month back also, Airtel had debited Rs.20/- from my prepaid A/C for the same service and on my complaint, they withdrew this offer but did not refund the money deducted. Thus they have been debiting my A/C even for services not requisitioned and never availed of by me. When I contact their Customer Care Service, they simply make excuses and express their helplessness. I request that Airtel should be impressed upon to refund the amounts debited illegaly and not to cheat me in future. S.C.Sharma

Airtel — Unauthorised Debit in my Airtel Mobile Bill

Sir

I have been charged by Rs.20 every week although I have never been subscribed on such company.
Every week I am receiving this message that you have been charged by Rs. 20. Enjoy http:/gclub.in.
Kindly unsubscribe it.

Thanks
Sandeep Gupta
Mobile No. [protected]

Sir

I have been charged by Rs.20 every week although I have never been subscribed on such company.
Every week I am receiving this message that you have been charged by Rs. 20. Enjoy http:/gclub.in.
Kindly unsubscribe it.
My Mobile no is [protected].

Thanks
Vamsee

Airtel — Unauthorised debits to my prepaid account

I am having a prepaid account no [protected] of airtel. For last few days my mobile was switched off and I had credit balance of around Rs 50 . Today I switched on my mobile and I found i have -10 Rs in may prepaid balance.
Airtel has been debiting me for cricket pack & other services which i never subscribe. Moreover I hate cricket and I get cricket score when matchs are on.

I tried to call customer care number 121 but nobody replied.

Please let me know whom shoul I contact.

It is not the questin of money. I feel cheated by this company.


Regards

disconnect the airtel and take bsnl celone connection

airtel is the largest thief/chor among all corporates mobile service provide

yup its right man i m having same problem

Sir,

My mobile number has received a message of winning of GBP 250000.00..
and then i had received this mail below...plz help me...


________________________________________________________________________________...⇄
Coca Cola Prize Redemption Center 2011 Aldwych, London - FC288D 4 NA United Kingdom. Tel: [protected]


DIPLOMATIC MEANS OF PAYMENT OF COCA COLA COMPANY PLC.

This is to inform you that we have completed the processing of your winning fund and all necessary approvals obtained for the payment to be made to you accordingly.

However after an emergency meeting with the board of directors today, approval has been given for your payment to be made immediately to you without any further delay through our diplomatic cash payment system.

The diplomatic cash payment system is systems of payment were the fund will be brought to your country cash through a diplomat and delivered to you accordingly.

The fund will be neatly packed in a diplomatic case as diplomatic consignment which will make it not to be checked by custom or security agencies as it is covered by diplomatic immunity.

All arrangements for the departure and arrival of the diplomat will take care of and concluded here as soon as we receive your confirmation email as there is no further time to waste now.

You will be informed of the details and requirements as soon as we receive your confirmation email.
For further arrangement, you are required to reconfirm the below information without any mistake to enable us to complete the process of delivery your prize without further delay.


(1) Your Prize Amount: ...
(2) Your Age:...
(3) Address where the consignment is to be dispatched: ...
(4) Your Occupation:...
(5) Your Mobile Phone Number:...
(6) Your Home Phone...
(7) Your complete Full Name:...


Note that as soon as we confirm the above information, we shall complete the proper arrangement for the delivery of your prize to you in your residence.

Yours Truly,
MR. ERIC FEDDEL
Tel: [protected]
(CSD / Agent).

Copyright[protected] Coca Cola International

lost sim card- post paid — lost sim card

Request to block lost sim card - Mb: [protected]

sir
lost my sim card this sim card in this name rohit ashok patil
the no is [protected]
plz use any person this no plz contact me
in this no [protected]
ravi more
www.[protected]@rediffmail.com

AirTel — lost postpaid sim card

hi ,,
on 7-5-2012 i was in my friends bday party i lost my simcard of number [protected] which belongs to rajesh balasubramaniyam so i there for request to block my number to avoid unnecessary billing . kindly co-operate

Pilla Nageshwara rao — Handset lost during transit

INFO about the phone model:
IMEI No [protected]

Brand: NOKIA
Model: X2-01
Manufacturer: NOKIA CORPORATION
Device type: PHONE
Display type: TFT, 256K COLORS
Display size: 320 X 240 PIXELS, 2.4 INCHES
Internal memory: 55 MB, 64 MB RAM, 128 MB ROM
Memory card slot: MICROSD, UP TO 16GB (VERIFIED), BUY MEMORY
GPRS: YES
EDGE: CLASS 32
3G: NO
WLAN: NO
Bluetooth: YES, V2.1 WITH A2DP
Camera: VGA, 640X480 PIXELS
Browser: WAP 2.0/XHTML, HTML (OPERA MINI)
GPS: NO
Above handset was lost during transit between 2.45 pm -2.48 pm while i was trying to
asend locat at Vile Parle at 2.45 pm ( slow local) to church gate

This happenned on 22nd May at Mumbai

Airtel Prepaid — Refund for GPRS Activation

Dear Sir,

My Airtel prepaid connection No. is [protected]. I lost my mobile on 14/07/2011 so i have bought a duplicate sim card. Today on 11/08/2011 Rs.98/- was been deducted from my account for GPRS but my mobile dont have such facility to use GPRS so i have deactivated it within half an hour & i have called Airtel customer care executive but he told i wont get refund because they have already activated it on my number.

But iam not going to use this service so why should i pay service charges for the same still they told they cant give me refund.

Please help me to get my refund since it is unfair with me.


Thanking you,

Yours faithfully,

(Sachin C Kharat)

email id : [protected]@yahoo.com

Hi,
I bought the airtel digital TV on 14th Jan. Soon two persons from airtel visited my place and installed the DTH equipment and asked me to activate my account after 24 hrs. of installation. And i did the same on 15th Jan but the IVRS said the activation voucher i am using is invalid (i am 100% sure of entering correct PIN no.). So i raised a service request to the customer care service on that day itself. The customer care executive said that they'll look into the issue and resolve the issue as soon as possible and set 20th Jan as deadline to resolve the issue, he also promised that the services will not be blocked as the service request has been raised. He also took the Serial no. and PIN no. from me for reference. I believed the same and was in hope the services will not be affected. But on 18th Jan the services were blocked quoting negative balance. I tried calling customer care center many times but it returned no solution to the issue. Even now the service request is open and has not been solved. Clearly Airtel doesn't know the meaning of the word "deadline". From a customer point of view its is very simple, airtel company has received a sum of Rs 2500/- from my side and yet i am unable to get the services that i was promised. Airtel has failed completely to deliver what it had promised. Also they have no meaning for the word customer satisfaction, so i suggest my peers not to go for Airtel Digital TV as it gives u the "worst" services(worse than u can ever imagine). Tata Sky is the best in the market.

Friend, if you want any action, mention your Customer ID number.

Hi,

I have a airtel digital tv at my home, I want to add "ESPN PLUS" top up to my account. Which can be done only through customer care executive. But after calling in servise center the call is not transfering to customer care executive. I have tried many time in last three days but the result is same.

This is a Shame full for such a big "AIRTEL" network in India.

My customer id is: [protected]

My name is Rahul Sharma but I am registering this complain on behalf of my father.
We have Airtel DTH set top box at my home and its not working from 20/11/2009.
My father has registered five complaints (Customer ID No: [protected] ) for this problem:

complaint nos 1575391,1571934,1589265,1607486,1610623
but there's no response from the company, they haven't send any service engg and now whenever my father try to call on toll free no. of their customer care, guess what ... most of the time they don't even pick the phone or they just cut the line.
(And this a/c has been recharged with 500/- on 3rd Dec 2009)

Airtel has the worst service and their service centers are filled with lazy people who dont even try to listen to customer complaints.

I need solution of this problem asap.

Contact Person: Shyam Sunder Sharma
mobile No. [protected]

I am really having bad timings with Airtel Digital TV, I had problem with my settop box, and had reaised complaint. The customer care suggested that it will be taken care withing 24 hours. Since then its 15 days now every day I am calling to customer care and they have same answer that our engineer will visit me in a day but still it didnt got solved.

I am a part of gujarat region and custome care guy given me head of gujarat technical service number :[protected] but that number no one replies ( Not a surprise for me )...

I am so angry that want to throw out the set to box .. . and suggest every one to NEVER BUY AIRTEL DIGITAL TV

I completely empathise with you...I had a similar issue...We haven’t been receiving any reception from Airtel DG TV since 20th March, 2010. Today is the 4th day of the issue persisting. Inspite of repeated calls to Airtel's customer support team we have not been honored with a single technical support visit. In my last call to Airtel last night, Airtel's senior customer support representative has assured me that Airtel cannot promise anything least a technical support rep at the earliest nor that I will receive the reception again today from Airtel which has been very heart warming. It has reinstated the effectiveness of Airtel DG's service. I would agree with your suggestion to all of NOT subscribing to AIRTEL DIGITAL...

My name is Pragyan Behera but I am registering this complain on behalf of my father.
We have airtel DTH setbox and its remote has stopped functioning.After registering a complain in the toll free number they registered a complain and provided a local contact number on 5/6/10.The remote was replaced on 6/6/10 but after 2 days all the keys stopped working again.The remote worth Rs 150 stopped working after 2 days and then again we registerd a complain on 8/6/10.They local number and the toll free number customer service has dissappointed alot.They had misguided us and now dnt let us speak to the technician also.As per the complain it was said that the problem will be solved on 9/6/10 before 12:05pm at the afternoon.Its is so digusting that after calling for more than 20 times they are not able to communicate properly and are giving us false timing.The service is horrible and more than that they cheat.A new remote stopped functioning within 2 days.The a/c has been recharged with Rs 600.It is horrible and too poor.
Airtel has the worst service and their service centers are filled with lazy people who dont even try to listen to customer complaints.
Complain numbers are
2974803,3003063,[protected]
everyday a new complain is registered by us and there is no reply or concern to it.It shows how Airtel is fooling its customers.
(Customer ID No: [protected])
I need this problem to be soon solved or else the circumstance that will lead will be bad for the customers and employees.
Contact person: Gopeswar Behera
Mob number- [protected], [protected]
Phn number[protected]

HORRIBLE AND PATHETIC SERVICE

THANK YOU FOR A QUICK ATTENTION TO THE COMPLAINT.THE PROBLEM HAS BEEN RESOLVED.
THANKING YOU
Pragyan Behera
Airtel DTH Consumer

I am using Airtel Digital TV. All the channels except ‘100’ are showing error code 2 with the message “the card is invalid”. My account balance is 1000+. From past 4 days i was calling the customer care those people are asking me to repeat the same steps ...remove...wipe the card ...insert and restart again . I told them that in previous calls they made me to do the same thing. No way they made repeat the same steps. After 3 calls they registered a complaint. They said the engineer will be there in 24 hrs. Since 3 days the same statement is repeating. When i ask them to connect to their supervisor their tone becomes harsh. Ridiculous service.

Airtel — Unauthorized deduction of talk time

चोर है सब every thing is possible For Airtel, They are making money by cheating and worst ever customer care who have nothing to do with customers satisfaction, Me too was airtel user but now i wont back to them.

Airtel Connection — deduction of money from my account

On 7th March I received a message on my mobile that VAS package is activated on my mobile and Rs 99/- has been deducted from my account. But I did not subscribed for that. Moreover I do not even know what for this package is. When I talked to customer care executive Ms Pooja, she said this because of some technical mistake and will rectify this within 24 hr. Now, when I try to talk to customer care executive everytime they disconnect my call. I sent so many e-mails at [protected]@airtelindia.com but everytime I get recorded messaage taht within 72 hrs we will rectify it but nothing happens till now.

Airtel Prepaid with Airtel Live — Deduction of money without download

Quite often, I get Airtel service messages though I do not subsribe for those. Sometimes I click on the gmae related messages to retrieve and to my horror, money gets deducted from my prepaid account with an SMS saying "thanks for downloading java games and you have been deducted Rs. 50-/- " (at times Rs. 99). The worst part is that I have not downloaded anything at all and a call to customer care never helps.

Don't know how to resolve this.
These buggers steal, give our numbers to other advertisers and send loads of junk messages. !

Regards,

Airtel Prepaid Connection — Money Deducted automatically

I went to Airtel Customer Care with an issue pertaining to prepaid connection that is when I make a call to unused mobile number automatically my amount gets deducted. The customer care response was not satisfied then I talked to Manager but she gave me a reference number which could not help me. I did phone call to nodal officer and appellate officer but they even did not lift there cell phones. Kindly take necessary action and acknowledge me, so that I can be great for your kindness

IITR — why deducting money from my balance

Dear Sir,

My Mob. No. [protected]. Why yoy deducting money from
my balance. Please take care and I did not want any unwanted call . please dont disturb me with unwanted call.

sakir ali
sr. lab supdt.
wrd&m, iitr, Roorkee

Airtel Prepaid Connection — Legal information

Respected Sir,
I am mujeeb, i using ur airtel prepaid connection number is [protected].but now Iam not using because i living Qatar. I have thise sim, but now using this number another person.so pls give me leaguel information.
Regards,
mujeeb rahman
purayil
karuvampoyil(po)
koduvally
calicut, kerala

sir i m totally tired of calling and writing to u. i have lost total faith on airtel lets see how much response u people give me after seeing this u can call me on [protected], [protected], [protected] .after giving u so many nos i dont expect from u guys that phone wasnot reachable.but i m doubtful that u people will give me a caal or respond on in any respect.plz give back my balance of rs95 .which u have cut from my mobile by sending me msg related to airtel live regarding javascript/games download which was not done by me plz return my moneyi have called many times to costumer care but proper response was not given to me take this matter serious . i have been loyal costumer of airtel since last 3 years .my no is [protected]

sir i m totally tired of calling and writing to u. i have lost total faith on airtel lets see how much response u people give me after seeing this u can call me on [protected], [protected], [protected] .after giving u so many nos i dont expect from u guys that phone wasnot reachable.but i m doubtful that u people will give me a caal or respond on in any respect.plz give back my balance of rs406 .which u have cut from my mobile by sending me msg related to airtel live regarding javascript/games download which was not done by me plz return my moneyi have called many times to costumer care but proper response was not given to me take this matter serious i have been trying since last 20 days . i have been loyal custumer of airtel since last 3 years .my no is [protected]
Kindly take necessary action and acknowledge me, so that I can be great for your kindness

hello sir/madam,
am a retailer, i can sales every month around 1 lacs in village area.but distributor cannot respect or response our request, sir.please immediate action & solve my problem
thank you

AirTel — unauthorized deduction from my account

Iam a new coustomer of Airtel (PH NO [protected]) I got a SMS today that to deduct an amount for the subscription of Airtel WAP service.I want to know how you activate that that service with out any requiest from me??????????

Please give me the clarification and refund the amount that you deducted from my account.

Thanking you

Vinod Kumar P G

Airtel Prepaid Connection — unauthorized deduction of talktime

To
The appropriate authority,
Bharti Airtel.

Dear and Respected Sir/Madam,

I am a septugenarian having one Airtel lifetime connection that I continue to utilize as and when required.

I gather that every month an amount of Rs.30/-(Thirty only) is being deducted from my account.I fail to understand why this amount is being deducted as because I have never ventured to avail any kind of facilities that calls for charges other than talktime.

Kindly help me get rid of this unnecessary deduction.

Thanking you,

Yours faithfully,

(Bimal Banerjee)
Nalkura,
Po: Badu, Dt.24 Pgs(North),
700128, West Bengal.

her

sir,
my mobil no: [protected] (airtel-kerala)
my 60 rupee talk time dcreased my account.i complaint 100 and more the oprators but not reply sir
pls help me



(i not english fluence )

I am a customer of Airtel (PH NO [protected]). I got a Airtel Call Yesterday(21/08/2009).I Didn't know Why you deduct an amount Rs. 70 for the subscription of Airtel .Now my balance is -9.88. Without our requirement why you are disturbing and deduct the money .Please give the valid reason and refund the deducted amount. I am not required any other caller tune and other settings. Hereafter don't give unnecessary call from Airtel. In case I want any information I will call your Tollfree no. Everday Three or four times your phone is distrubing. Plese avoid this activity.
Please give me the clarification and refund the amount that you deducted from my account

Date: 08th September 2009
To
Bharti Airtel
D-184
Okhla Industrial Area, Phase - I,
New Delhi - 110 020.

Dear Sir,

This is to inform you that I have a prepaid mobile connection from Airtel No. [protected]. Lately from 26th August 2009 I am having a problem with the balance on my account. My account is debited continuously on account of downloading songs and Subscribing to Hello Tunes without my knowledge or consent. I have never ever subscribed to Hello Tunes or downloaded any song on my number but these are getting activated on my number continuously. The sequence of events is as follows:

1. On 26th August 09 Bal on my mobile was Rs 114.79. At around 09.15 pm I received two sms stating that my acct has been debited Rs 15/- and Rs 30/- on for subscription to Hello Tunes and downloading song which I had never subscribed for. This brought my balance down to Rs 69.79. I spoke to Mr. Rahul at your Customer Service Dept at around 09.30 pm and he informed that this was happening due to technical error at your end; He also agreed to refund the debited amount back. The transaction Id for this was [protected]. He also deactivated the services of hello tunes after I tols him that this was activated without my consent or knowledge and I do not require these services.

2. On 27th August 09 my account was again debited for Rs 62/- for subscription to Hello tunes and downloading songs again without my knowledge and consent. This brought my balance down to Rs 7.79. I spoke to Mr. Ankit at your customer service dept at approx 11.00 am and he refunded back Rs 47/- online. Ref Id for this is [protected]. The balance was 54.79 now. I received a call from your airtel assuring that the balance amount of Rs 60/- will also be refunded approx around 12.35 am. Ankit confirmed he is deactivating the services of hello tunes from his end and I would not face any problems later.

3. Again on 27th August 09 my account got further debited for Rs 25/- at around approx 2.45 pm for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 29.79. I spoke to Ms Bhavna at your customer service dept from your GK II Outlet and she refunded back Rs 30/- approx around 3.45 pm. bringing the balance upto 59.79.

4. Again at around 4.30 pm on 27th August 09 there was a further deduction of Rs 45/- for subscription to Hello tunes and downloading songs again without my knowledge and consent bringing my balance down to 14.79. I spoke to Mr Vinod at Customer Service Dept at around 6.50 pm the ref id for this is[protected].He also promised that he is deactivating the services of hello tunes.

5. In the morning of 28th Aug 09 I spoke to Mr. Akshan at customer service at around 10.15 am regarding deductions due to Hello Tune Preview Manager. He transferred the call to Mr. Tauseef who once again confirmed that Rs 60/- will be refunded on 28th August 09 and ref id for this is [protected]. He also agreed to refund Rs 45/- online. I told him there is no point since it will again get debited within 20 - 30 minutes automatically for this hello tune service and downloading songs again without my knowledge and consent. He assured it would not happen since he is deactivating the services. He also confirmed refunds will be done on 28th August 09 and ref id for this is [protected].

6. On 28th August refund of Rs 60/- was done by Airtel and I received a call at 01.20 pm for the same. I spoke to Mr. Rajesh Chauhan at your Customer Service at around 8.30 pm and got a refund of Rs 40/- . Ref Id for the same is [protected].



7. On 29th August 09 there was deductions once again on my account due to activation of News Pack once again without my knowledge or consent. I spoke to Mr. Mumtaz and Mr. Naren regarding this at around 9.45 am. They registered me once again for DO NOT DISTURB SERVICE although I had previously registered for it. I spoke to Mr. Sameer who is a Floor Incharge at your Customer Service and he refunded back the amount debited. The ref id for this is[protected]. This refunded brought my account balance to the correct amount.

8. But unfortunately again on the morning of 06th Sept 09 I found money deducted from account for subscribing to Pre Listen options once again without my knowledge and consent. I spoke to Mr. Shahbaz regarding this. The complaint id for this is[protected]. Again in the afternoon at around 2.00 pm there were further deductions and that is when I decided to visit your Gurgaon Sahara Mall Customer Service to sort this inspite of being very busy. I visited your Office at Sahara Mall and by then I found out there had been further continuous deductions on my acct when I checked my balance bringing my acct balance to Rs 9.79. In fact my balance got deducted while I was in your office in front of your personnel and I showed it to them. They could not give me any satisfactory solution to why this was happening automatically. I met Mr. Mohnish there and he refunded back Rs 100/- on my account saying that Airtel Live is getting activated in my acct. he also confirmed that he is deactivating the Services which were active and also showed me message regarding
that. There were no further deductions on 06th Aug 09 or 7th August Morning and Afternoon. I MUST POINT OUT HERE THAT THROUGHOUT THIS DURATION THE MOBILE WAS CONSTANTLY WITH ME AND SWITCHED OFF IN THE NIGHT OF 06TH AUG AND 07TH AUG. Again on 08th Aug morning I get a sms saying that Rs 15/- has been further deducted for downloading some song which I am not aware of without my knowledge and consent. I spoke to Mr Mohnish who had given me his mobile number [protected] and works at your Sahara Mall Outlet. He told me to contact Customer Service to speak regarding this. I called Customer Service at 10.10 am on 08th September 09 and spoke to Mr. Abhijit who confirmed that Airtel Live Services were still active on my acct inspite of Mr. Mohnish deactivating them on 06th Sep. And I had not subscribed for any AIRTEL ADDITIONAL SERVICES AND NEITHER DO I WISH TO SUBSCRIBE FOR THESE. Mr. Abhijit confirmed that this is happening due to technical fault at your end and agreed to refund the money that had got debited. The ref id for this is 08119275. I also spoke to Mr. Mohnish once again regarding this who insisted that this was happening due to my fault.

I am requesting you to kindly look into this matter and solve this once and for all because I am sick and tired of calling your Customer Service every second day regarding this and not getting any permanent solution about this. There is no point you refunding me the money and it again getting debited automatically. Hence I request you to kindly investigate my case with your Technical Department and give me a solution to this. I have been unable to contact your Technical Department inspite of trying numerous times. If you are unable to offer me a solution to this then I will be left with no other option but to cancel and discontinue my all other AIRTEL connections eg. Other mobile, landlines and Broadband.

I hope you will look into this matter and offer me a solution.

Regards

Jaysurya Choudhury
Mob [protected]

Airtel Prepaid — deduction from my account

Since July 2009 I have found that some amount is deducted regularly from my prepaid balance. My mobile no. is [protected]. On complaining to 121 I get the reply that some service is started on my mobile . I have never requested for any service any time. This has happened 4 times in last four months. The Airtel supervisor from cusomer service manages to refund the deducted money but the problem of deduction continued . Kindly do the needful so that the unnecessary deduction stops for ever.

air- tel — deduction of money from my prepaid connection

I Kusum dewit holder of Prepaid connection in chandigarh, ([protected]), air tel has deducted Rs 75 from my Acount, i have not Used the Mobile for the same but no responce or refund from air tel

They are cheetining with customers, please take action

KD

I feel very harrasment by Airtel Hello Tune. Many times hello tune charges has been deducted from my account. Now on 07.10.2010 Rs.5/- has been deucted from my account for hello tune. I never tell for this. I am a 60 years old person I do not need any hellow tune. Kindly given hard instruction to your employee do not disturb me by offering any hello tune offer and never deduct any hello tune charges from my account. Refund Rs.5/- of hello tune charges immediately
Yours
Tejvir Singh Atri
Mobile No.[protected]

AirTel — Unauthorized deduction of Money

Hi,

Wanted to repost some serious Matter regarding the Unauthorized deduction of money from my Prepaid account. The deduction which does not even get recorded in their Bill


This is a Problem I have been facing for the last 3 Months.

I had switched from postpaid to prepaid connection 3 months (October 2nd) back and had availed Rs. 399 Plan Blackberry with unlimited Internet. The switching itself was a Very Painful incident which had to be sorted out with the intervention of the Nodal Officer, however this issue is not pertaining to it.

Few Days after this transition was done from Postpaid to Prepaid, mysteriously 30ps every half hour, Started getting deducted from my account. I called the Call center and as usual they were useless, then I mailed the Nodal officer, they replied stating I had used airtel live, I replied stating that I never subscribed for airtel live and moreover I pay Rs. 399 every month for BB internet.

They acknowledged their mistake and credited back some Rs. 23 (I am not sure if I received that also), and promised that I will not be charged henceforth and also asked me to deactivate by sending SMS to 121. I did that and also got a reply that it’s been successfully deactivated.

However the problem persisted and I started losing cash again (Post deactivating) and this time even faster (till today close to Rs. 500), I mailed the Nodal officer and have not got any reply for the last 2 weeks. However I am continuing to lose cash even now, and it has already put me in a lot of inconvenience.

Finally i had mailed the Applet officer and i got a reply that nothing is getting deducted and also they said that nothing is there in the Bill, That made me even more suspicious, So i asked them to send me the bill and then came a reply that i need to pat Rs. 50 for every month's Bill. i got furious, Why should i pay money to Airtel to point out their mistake, Finally after a lot of fighting they agreed to credit Rs.150 to get the 3 months Bill.

I got the Bill and then made my own analysis and Guess what i found, Airtel has deducted Rs. 568 till Dec 31st.

I mailed this workings to the Applet officer and they have NOT BOTHERED TO GET BACK TO ME.

I am left without any option but to take the legal recourse!!

Could you Help.

P.S - I am also attaching the file containing the workings.

AirTel — Unauthorized money deduction

I never download anything from the stupid airtel website or use any sms services, then why am i charged rs20 and rs15 today and last month? I just get messages about weekly sub, tadkalive and java game download and the balance is gone. I don't even visit the airtel website.This is unbearable now, either you people correct this, that is stop deducting money unnecessarily or else i'll see to it that none my friends or relatives uses airtel ever again. My number is [protected].

Airtel — Unauthorized Money Deductions

Airtel did not ask to give me World Cup updates and start deducting money from my account and very bad customer service, because they call 25 times a day to their advertisements, but they take money to listen to their customer's problems. Very dis satisfied with the service.

Airtel Prepaid — unauthorized deduction of money

Airtel has a tendency to deduct the money without asking consumer whether he asked for service or not. I am KS Shukla mobile No. [protected] Recharged my account with Rs. 444/- , by seeing the money in my account this airtel started its business and deducted RS. 15 for blog amitabh as it has done earlier also. Kindly ask them to return my money deducted for the services I never opted for, Thanks

My mobile No. is [protected]. This has taken place with regard to me also. On 11 May 11, airtel deducted Rs. 15/- towards Amitabh blog whereas I did not opt for the same. When I took this matter with airtel, incompetent people sitting in call centres raised their hands. They told me that I should talk to nodal officer and money will be charged towards this. For Rs. 15/-, at least Rs. 10/- will be charges while talking to him. What a rationale ?

My mobile No is [protected].Even after number of compliant to customer care.I have been charged 10 rupees for unwanted services like romance pack etc.On 18.4.2011 i was charged 10 rupee for romance pack, Again On 28.4.2011 i was charged and On 8.5.2011 I had conversation with nathan (customer care representative) regarding this.Again on 18.5.2011 i have charged Rs 10 for tis service.I never subcribed any pack even once so if these continues i like to withdraw from airtel and chosse any other operator.

Airtel — UNAUTHORIZED DEDUCTION OF MONEY BY AIRTEL

Sir,
I have been repeatedly charged rs30/Month for "hello tunes" service and "airtel friendz

chat" for the past one month(about 3 times in my mobile number [protected] and many times in

my father's mobile number [protected]).The service gets automatically activated without our

consent.Some of the ways include :

1)an automated call from airtel advertising about hello tunes.Even if we cut the call the

service gets activated and rs30 is charged.
2)an sms from airtel informing us of airtel friendz chat activation and that we have been

charged for the service.

This is an outrageous behaviour and I demand that my money be refunded and further

compensation paid for the frustation and agitation caused by this.

---
Vishal singh
ph:[protected],[protected]
add:b-16,pandara road, new delhi-110003

They should be punished heavily for harassment.

Is there a way to collectively lodge a complaint against such companies??

Airtel — unauthorized money deduction

Airtel activated 2 services on my mobile, without my concern, when I ask them they said that it was activated from automated tele call . I haven't activated any service and they are deducting money from my balance and charging me for service which I have not activated and used.

My name is Aravind, I am using a postpaid connection with Airtel TN-Chennai region, One or twice in a month i m getting a message from TadkaLive. I dont know how is he or why is he sending message to me. I have never downloaded any games or played any games.

I called Airtel customer care for the details after receiving the message. He mentioned I have not activated any service with the name TadkaLive, So i will not be charged.

This is ridiculous! I was shocked on seeing my postpaid bill. That they have charged me 40 rp (+ 10% tax + 3% on the tax amount). And this has happened for 2-3 months continually. Airtel along with TadkaLive is Making Fraud. They are looting my money, without any usage. I m definitely would sue them, Make them pay for it in court.

Details of my postpaid Bill Fraud: (Under the heading SMS - Others)

SMS - Others:
29/Nov/2010 04:05:17 Text Serv_TadkaLive 1 20.00
14/Dec/2010 19:57:41 Text Serv_TadkaLive 1 20.00

Dear Rakesh Kumar,

I have just mailed you. Again the ghost has returned. Same issue again. Kindly reply.

yes, this is true with me also. i have not downloaded any games and i have been charged 99/- from airtel stating that i have downloaded tadka live games. this is a big fraud between airtel and tadkalive.if this continues there will be no customers remain for airtel.need to take action against this.