Airtel Complaints & Reviews

Please help me in resolving the issue Request you to go through all the below mails....and let me know why the connection is not possible.................

The whole building is using Airtel connection....




[protected][protected][protected][protected]

From: Prakash, Suraj (GE, Corporate, consultant)
Sent: Thursday, November 25, 2010 2:20 PM
To: '[protected]@airtel.in'
Subject: RE: COMPLAIN [|BAL|Qrc2242093|]REFERENCE NUMBER 39708436



Hi ,



I have never requested to cancel my connection (i.e. [protected] I have only requested to transfer my connection.Pleaser read the below mails CAREFULLY.

And let me know the status.




[protected][protected][protected][protected]

From: [protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Thursday, November 18, 2010 3:09 PM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2242093|]REFERENCE NUMBER 39708436



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 18/11/2010, you have expressed concern regarding delay in cancellation for your Airtel Account Number 13772556.

We would like to inform that your request for cancellation is already registered with reference number 1261845 and same is under process.

Our team is working on this and our executive will revert to you.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,
Sanmathi.R
Customer Care Executive
Bharti Airtel Limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline




[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 18/11/2010 11:57:36 AM
Subject: RE: COMPLAIN [|BAL|Qrc2226749|]REFERENCE NUMBER 39708436

Thanks for your reply¿let me inform you that nobody has contacted me for
document submission.



So I again request you to Kindly either get my connection done by Saturday i.e.
20th Nov or please discontinue my connection with AIRTEL.





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Tuesday, November 16, 2010 8:11 PM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2226749|]REFERENCE NUMBER 39708436



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 15/11/2010, you have expressed concern
regarding delay in resolution of your request for your Airtel account number
13772556.

We would like to inform that your request regarding shifting is already
registered with reference number 385196 and same is under process.

As per the telephonic conversation with you on [protected], you were asked to
submit the required documents from your new address.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,
Madan Kumar S
Customer Care Executive
Bharti Airtel Limited
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline




[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 16/11/2010 03:10:13 PM
Subject: RE: COMPLAIN [|BAL|Qrc2216354|]REFERENCE NUMBER 39708436

Thanks Nageh.I am still waiting for somebody to contact me¿¿..Nobody from
airtel has reached me yet





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Monday, November 15, 2010 6:50 PM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2216354|]REFERENCE NUMBER 39708436



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 15/11/2010, you have expressed concern
regarding delay in resolution of your request for your Airtel account number
13772556.

We would like to inform that your request regarding shifting is already
registered with reference number 385196 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Assuring you of our best of services at all times.

Warm Regards
Nagesh K
Customer Care Executive
Bharti Airtel Limited



[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 15/11/2010 03:09:00 PM
Subject: RE: COMPLAIN [|BAL|Qrc2189908|]reference number 39708436

Hi Ajith,



Thanks for the response. And as per your below mail I was expected to get a
response by 13th Nov. Kindly let me know the status¿as I have not recived any
response

Against my complain.

Kindly let me know If airtel could resolve my issue or should I discontinue my
association with AIRTEL.



Regards

Suraj

[protected]





From:[protected]@airtel.in [mailto:[protected]@airtel.in]
Sent: Friday, November 12, 2010 10:17 AM
To: Prakash, Suraj (GE, Corporate, consultant)
Subject: Re: COMPLAIN [|BAL|Qrc2189908|]



Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 11/11/2010, you have expressed your concern
regarding Delay in shifting for your Airtel fixed-line [protected].

We would like to inform that your concern has been registered with us with the
reference number 39708436 and the same will be addressed by 13-NOV-2010 04:30
PM.


It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,

Ajith Kumar
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline



[protected]Original Message[protected]
From: suraj.[protected]@ge.com
To: [protected]@airtel.in
Cc:
Sent: 11/11/2010 06:59:59 PM
Subject: Complain

Hi,



I have an airtel broadband connection on my cousin¿s name Ankur Sharma the
landline number is:[protected]

I have shifted to Gurgaon and have applied to transfer my connection to Gurgaon
in second week of last month.

But I am still waiting to get my connection done.



I have again logged a case with customer care yesterday and I have been told
that it will be done in next 24hr.I am still waiting for somebody to get my
connection done.



My previous address:



48T,Sector-8,jasola vihar,New delhi





Current address:



37B,sushant appt,sushant lok -1 ,Gurgaon.



Kindly get my connection done before Sunday if it is not possible then kindly
disconnect my connection.



Regards

Suraj

I purchased a prepaid sim card from a Local distributer about 15 days ago or so. I provided all the documents I was told to submit.

All of a sudden, I get a text that my phone will be disconnected. I emailed the nodal officer, next day he responded and ASSURED me everything is fine and my phone will not be disconnected. I have attached the proof of this email below.

Well, a few days pass and all of a sudden, WITHOUT ANY PRIOR NOTICE, I have been disconnected. When I contacted the nodal officer, they tell me documents are incomplete and the person I spoke to VINOD KUMAR was the most unprofessional person I've come across. He refused to transfer my calls, refused to comprehend what I was saying, and kept insisting documents are incomplete.

Here's my issue with Airtel.

1. Before sending me a confirmation email stating that "everything is fine and your service will continue to work", CHECK YOUR DOCUMENTS ON YOUR OWN END. Customers are not responsible for you not doing your work properly.

2. LEARN TO COMMUNICATE PROPERLY: If you are going to distribute your services through non-airtel shops, make sure you communicate with them properly instead of just dropping by and dumping packs of sim cards to sell.

It seems to me Airtel MISSCOMMUNICATES ON PURPOSE because first they want you to send the application fee, do balance recharges, and then all of a sudden after 10 days you will be disconnected and Airtel will benefit from all the lost money that you've put in. THIS IS THEIR RULE. I feel they've figured out a technique to make more money but this is a VERY WRONG and UNETHICAL METHOD.

A business-consumer relationship is built on trust and from this experience, I definitely won't be purchasing any more sim cards from airtel. They will refund your money and put the balance on another sim, but it better be an AIRTEL SIM. What the hell? There's a catch to everything, no matter which way you go, they'll get you.

3. STICK TO YOUR GODDAMN WORD. If you promise to deliver service, THEN DO SO. Don't randomly disconnect someone, ESPECIALLY without providing prior notice.

It seems like you don't know what you're talking about most of the time, sometimes you say the service is fine, there will be no disconnection, but then you randomly disconnect it, then you say No we don't have all the documents intact, then you say you do, then you say you don't. MAKE UP YOUR GODDAMN MIND AIRTEL.

4. HAVE THE DECENCY AND HUMAN COURTESY to inform someone that you're disconnecting their service so they're not left stranded in the middle of a desert without a phone they can use to call HELP. When you're unable to provide service, TELL THEM. dont just disconnect it and wait for customers to contact you. We are PAYING FOR THE SERVICE, its not free. Respect your customers. Don't treat us like cattle and sheep. We are not under you, in fact your existence primarily depends on how you provide your service and how satisfied we are as consumers.

I've spent 10-15 days dealing with Airtel for something as simple as obtaining phone service, If i'm going to invest so much time into these people who fail to communicate properly, I might as come up with a better solution and build a business of my own. MY TIME IS VALUABLE AIRTEL so either learn to do your job right or exit the market because you seriously don't know how to provide good customer service and satisfy your customers.

A very exhausted and unsatisfied customer,
Yours truly,
S.J.

PS: its obvious in your email that your words TRULY don't match your actions. "Not exactly providing the best service, Airtel". That should be your motto. I'm obviously going to have to forget my balance since you've stolen it from me. Good luck, hope you use my money to buy a service that can teach you how to keep your customers satisfied and how to communicate properly.




EMAIL:

Dear SJ,

Thank you for writing to Airtel.

This is with reference to your mail-dated 15 Nov 2010 regarding your Airtel Number [protected].

We regret for the delay in responding to your mail.

We completely comprehend your viewpoint and sincerely regret for any difficulty caused to you.

We take pride in enhancing our customers with our responsive and friendly approach. It has always been our constant endeavor to ensure, that our customers are delighted by our inimitable approach.

We hope this information helps.

Further, we would like to inform you that services of your airtel number [protected] is active as per our records.

We hope this information helps.

In future too, please feel free to speak to our call center executive on 121 regarding any query/request and on 198 for any complaint, you can also email us at [protected]@airtelindia.com.

You can get in touch with the Nodal Officer with your earlier request or complaint number if it s still unresolved.



You may send an email at Nodalofficer.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday. The Nodal officer will provide a resolution to your complaint in 10 working days.



If you do not receive a satisfactory response from Nodal officer you may send an email at appellate.[protected]@airtel.in , or you may call at [protected] from 9:30 AM to 6:30 PM Monday to Friday.



Assuring you the best of our services.


Yours Sincerely
Salim Hashmi
Nodal Office
Bharti Airtel Limited

Hi,

SEF No: HY 228729

I gave all the required documentes and filled up the form on 13th of November and I was promised that the 1299 broadband connection will be give by 18th of November max and till date nothing has been done.

The sales co-ordinator is from Sky Enterprises,Somajiguda,Hyderabad and I have been trying to call him since yesterday and no one picks up his mobile and today a lady picks up his mobile and tells that he has gone on holiday and doesn't have an idea when he will be back and is reluctant to give the phone to any other responsible person.

Me asking for a 1299 BB connection shows how urgent and important the internet connection and I am loosing business because of the careless attitude of Airtel or.

Can some one please look into this issue

Cheers
Vikram

I have taken a 1 Year subscription from Airtel Digital TV.
1st of all I was not happy because God TV was taken off my channel list without intimation & wanted to cancel however I was told that the channel might come in again.

Now I return from work at night & the channels show blank.
Channels in entertainment like Colors, Star One are blank.
Also movie channels show blank.
I tried closing the set up box & reconnecting it again however it was of no use.
1st I thought that it is because of weather conditions however yesterday & today it didn't even rain here yet the problem prevails.

Kindly check as its annoying.

Also I want to stop receiving text message on my phone for the TV services.

Hi,
I have already sent this mail to wecare.[protected]@airtel.in but already two tickets have been logged , my connection is disconnected and no respite yet.

My account number is 15299939
Airtel landline number is- [protected]
I like to bring to your notice that there has been consistent irregularity in my airtel broadband bill.
My plan is night time unlimited – 798 under which I have to unlimited download from 10 pm to 6 am.
The trouble started with bill no[protected]bill date 27th july) in which I was overcharged for the date 24/07/10. You see the details in the screenshot below

For the above issue I raised a ticket and I was told by Airtel billing department that the charges have been reverted back and it will be reflected in next bill.
However to my surprise the same was not done in next bill (bill number –[protected], bill date – 07/09/10) and I was again over charged for the date of 23/08/10 and 24/08/10 . . You see the details in the screenshot below

For the above issue also I raised a complaint and got adjustment of 530 by airtel billing department. However I do not agree with the adjustment given.
As any reasonable person will agree that I simply cannot download 4.7GB in two hours with a download speed of 60-70kbps. I have been charged for night also which is not correct. Also I was told by Airtel billing dept that I won’t be charged late fee but still I have been charged for that.

And to my biggest surprise I got 15,383.32 for the month of September (bill no[protected] The details you can see below.

All the above cases are simply logically impossible. On top of that I ve been charged late fee.

I have become frustrated with Airtel billing department. My connection has also been disconnected.
Please take care of the following points:
1) Resolution of issues for the month of july,august and September.
2) Removal of late fees since I have been paying just amount monthly
3) Removal of service taxes charged on overcharged amount.
4) Prevention of such issues in future.



Needless to say that I write to you with great hope. However If resolution of issue is not done quickly I might be forced to take further steps.


Thanks and regards,
Nitin Jaiswal
[protected]

Customer ID no - [protected] 23.11.2010
Date of Installation – 27.07.2009

dt- 16.11.10 – ref. no 4485185 - First official complain for set top box problem – Always stand by mode and no signal

dt. – 17.11.10 - SMS received – Your problem resolved(without attaining the complain)
dt.- 18.11.10 - phone call received – Are you satisfied ?

dt.- 20.11.10...

This is for you Information that my Mobile No is [protected] activated Airtel Mobile TV (Messsage No: AD-54321) by Airtel India Survice provider without any prior intimation, information and instructions. Some days ago they also activated caller tune as like as above. Due to this activation they debited amount immediately. Not only that when I tried to intimate their customer care they also debited charges for that during those periods. This is not tollarable for me. Please do the needful.

Thanking You.

I am a customer of airtel and my number is [protected]& the series 7709 is still not registered with MTNL hence anyone has hunting line facility (press "0" or any other number to get dial tone and then dial the number) never can reach my cell number since the day i took ((6 months). I had a lots of e-mail communications with the customer care of AIRTEL, but in vain. It was shameless, that even after contacting their nodal officer, neither he could rectified the problem nor he replied. in one occasion, they asked me to contact MTNL and rectify the problem on my own which is really an utter nonsense on their (AIRTEL) part. Hope AIRTEL will rectify this issue once for all.

Giving below some of the communications which i exchanged with AIRTEL customer care, which are self explanatory.

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming calls from MTNL landline numbers for your Airtel mobile number [protected].

We regret the inconvenience caused in this regard.

As per the telephonic conversation, we would like to inform you that no problem found in the 7709 series from our end.

Further, as per your request, we would like to inform you that you may get in touch with the Nodal Officer with your earlier request or complaint number if the complaint is unresolved by sending an email to nodalofficer.[protected]@airtel.in
or by calling at +91 [protected] begin_of_the_skype_highlighting +91 [protected] end_of_the_skype_highlighting.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Mohan Babu
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F314729FD83A...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 29/07/2010 10:48:24
Subject: Really Funny Re: BEST OF LUCK [protected] [|BAL|[protected]|[protected]|]

so you want my friends, colleagues, relatives, office staff, should inform MTNL
about the problem of not able to reach me on my AIRTEL mobile no [protected] ?
Is it like dat ? then It's really funny... don't you?

if i approach MTNL and rectify this issue of your 7709 series (all AIRTEL
numbers in this series, no doubt, having problem), what would be my honorarium
from AIRTEL?

I reiterate that you please announce to all the forthcoming customers that
AIRTEL's 7709 is having problem with MTNL as it is not registered, hence please
do not take this connection........ or else i can suggest my relative who works
with THE TIMES OF INDIA to simply put an article about this issue which will
save your valuable time.. please suggest what should i do?


P r a k a s h | +91-77.09.76.75.67







--- On Wed, 28/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: BEST OF LUCK [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 28 July, 2010, 9:56 PM

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming
calls from MTNL landline numbers for your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We would like to inform you that as per our records we have analyzed your
account details and found that the issue has been in MTNL service.

Further, we request you to check with the destination number.

You may also request the destination number to ask with the MTNL customer care
service to register a complaint regarding this issue.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Jenifer J.
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8FF1147D8687
868C8A8DF81F6BAAD336494C4DB9DD246C93F4147391FD 0 0 1 1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 28/07/2010 18:04:28
Subject: Best of Luck Re: [protected] [|BAL|[protected]|[protected]|]

Dear Sheeba,

It is very heartrending to know that to rectify this problem of your (Airtel)
number (though alloted to me), i need to contact MTNL. I suggest Airtel should
announce this problem (like myself) and also the remedy to overcome it, to
those customers who take your (Airtel) new series 7709.. I would be grateful
to you (Airtel) where and whom i should contact in MTNL. If Airtel can't deal
this problem directly with MTNL, how do you (Airtel) expect an individual can
mend this issue with MTNL? I never realise that after i switch over to airtel
(from MTNL trump service which i was using more than 10 years), i will have to
face such problems and the kind of help i received from airtel people... and
what more i can expect from airtel in future..

regards,
prakash
P r a k a s h | +91-77.09.76.75.67







--- On Wed, 28/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 28 July, 2010, 5:34 PM

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming
calls from MTNL landline numbers for your Airtel mobile number [protected].

We regret for the delay in replying to your mail.

As per the telephonic conversation, issue which you facing at other end as 7709
series is not open at MTNL side. Hence, we request you to raise the complain at
MTNL end.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Sheeba R
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=ABED285187CD


74A81C71FA23AAE22B620A2EC2C51B3D63A5BA7D63554B6D7385EA2E32766AE&refno=[prote...⇄

09

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 09/07/2010 14:32:04
Subject: Fw: Re: [protected] [|BAL|[protected]|[protected]|]

REMINDER 1

PLS REPLY....
P r a k a s h | +91-77.09.76.75.67







--- On Fri, 2/7/10, Prakash wrote:

From: Prakash
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Date: Friday, 2 July, 2010, 4:13 PM

Dear Jenifer,

As you promised, no action has been taken so far at your end and I am missing
so many calls due to the problem of not reaching my cell from MTNL
landlines. I request you to please solve the problem immediately or replace
my SIM card with another one (retaining the same number would be preferred).

Awaiting your reply.

Regards,
Prakash
P r a k a s h | +91-77.09.76.75.67







--- On Mon, 28/6/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Monday, 28 June, 2010, 11:39 AM

Dear Customer,

According to your previous interaction you have expressed concern regarding
unable to receive Incoming calls from MTNL landline numbers for your Airtel
mobile number [protected].

We wish to assure you that all necessary steps have been being taken with
utmost importance to resolve the concern.

As per the telephonic conversation, we regret to inform you that the Service
Request number is [protected] has been closed to revert us with the target
number.

Hence, your concern has been registered with the MTNL landline numbers with the
Service Request number [protected]. We will revert to you within 24 hours.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Jenifer J.
Customer Care
Bharti Airtel Limited

I have an airtel DTH connection ( customer id [protected] ) and I regret to inform you that airtel DTH has the most horrible and irresponsible customer care services I've encountered.

I'm in the process of moving from Hyderabad to Bangalore and informed DTH CC atleast 3-4 weeks in advance that I need to de-install my connection in Hyderabad before 27th November so that I can move the dish and set top to Bangalore and get it re-installed there on 11th December.
Every time I made a call, some customer rep took down all the details and then nothing happened. No service request was logged and I was told to call 1 week before the desired de-installation date. After forcing them to log a request, it was logged (service request 4503425 ) which was "successfully closed" the next day itself despite the fact that no service engineer visited ( not so much as called me ) my premises to de-install the dish.

I again called today and after spending 30 mins over the phone and shouting my lungs out, I was told "no technician slots are available in November month". After explaining my situation, I was told by the customer rep ( His name is Ruman ) that I would receive a call within 2 hours from back-end team. It has been more than 4 hours and no calls which was expected based on my experience with airtel DTH.

I already had a bad experience last time with airtel DTH 5-6 months earlier when I moved to a different apartment, that's why this time I planned to inform airtel DTH well in advance so that I can plan my move to Bangalore accordingly. But it seems airtel DTH is hell bent on being a nightmare service for its customers and it's impossible to count on their service.

The situation for me now is that my stuff will be moved from Hyderabad on 27th november which should have included the airtel dish and set top, but thanks to the pathetic customer service, my requests are lost in thin air and I'm not sure how will I move the dish and set top and get my connection transferred.


I'd like to know the contact number and email id of Customer care head and personally convey this to him. Also, if I don't get the de-installation before 27th November as requested thousands of times by me to the customer care, I'll get the connection cancelled and I'll personally make sure this story makes its way across the internal forums of a major IT MNC where I work and other internet forums.

To sum at the end, airtel DTH has been a big disappointment for me on more than one occassion and I wonder what kind o[censored]nprofessional team is running this service.

I have raised a relocation request from Chennai to Bangalore. The aritel DTH customer care in Bangalore were giving false promises and now after one week also the request is unresolved. This is so pathetic for such a branded product having the worst customer care services.My customer ID is [protected]. I have been waiting to get the device installed in the new address for the past 8 days but in vain.

I have been using the airtel products for the past 5 years and if the customer care services are in such a situation I would really think of getting all the products (Mobile, Broadband and DTH) cancelled.

Regards,

Ajoy Bharath

I am Mani.G From Snowwood Infocom Technologies Pvt. Ltd. working as Network administrator, from my company side i need to lodge a complaint against Airtel Broadband.

Airtel Landline NO:[protected], 95

On 20th November 2010 in our office Airtel Broadband and telephone line was found to not working so i called customer care for complaining about this they have taken the compliant ,The Complaint ID 39994212.
Later me myself went down to check with Airtel cable lines outside the office premises it was found that the main cable to the DB box was not connected properly that means connections were cut, so i called customer care and asked them to update the above said complaint with the former compliaint, by asking them to seal those cable wire to DB Box in a proper way , they came around 1.00PM and checked with lines did some temporary sealing of wires without proper way of sealing it.Now today again same problems were occurring again. The wires were not sealed properly, so when phoned today evening Mr Vijay from Customer care Airtel Broadband said they closed the complaints, without fully solving the problem.So there is frequent problem in Network connections no work is proceeding without network connections.So they said they will take it as separate complaint only.They are not looking into complaints seriously no one turned out still , its very high pressure for me from my management side, kindly help me with this situation.

Mani.G
Snowwood Infocom Technologies Pvt Ltd.
Network Administrator.

AIRTEL DIGITAL TV HAS MAJOR FLAW!! BEWARE OF IT !!

WHEN RENEWING MEGA PACK , MY EXISTING MEGA SPORTS TOPUP WHICH STILL HAD VALIDITY UNTIL FEBRUARY 2011 GOT DELETED TODAY MORNING !!

WHEN PPL GO TO RENEW THEIR SUBSCRIPTION, THE TOP UP CHANNELS AUTOMATICALLY GET DELETED AND CUST SUPPORT HAS NO CLUE !!!

SO I CANT WATCH NEO, ZEE, TEN SPORTS CHANNELS ETC EVEN THOUGH I PAID FOR IT UNTIL NEXT 3 MONTHS.

AIRTEL CANT FIX IT BACK TO NORMAL UNTIL NOW AND THEREFORE KEPT ME WAITING.

CUSTOMER ID - [protected]
COMPLAINT NO - 4552407

I was using Airtel BroadBand connection. In jul'10 I asked them to disconnect the connection as I don't need that anymore. But they didn't disconnected and asked me to use it for one month (free of cost). They said from next it will be disconnected automatically. But it didn't , and they keep on generating bills. I called up many a times to their call centers and mailed them as well, but of no use.
In the month of November one of their representative came to me and asked me , if I want to have reconnection. I said OK, but only if you waive off my fraudulent bill generated from Jul to Nov. He said it will be waived but you have to pay Rs. 200 as reconnection charges and it will be activated from now. But it didn't got activated now whenever I call hi he didn't pick up the phone. I even called at Airtel customer care and written mails to them but no action has been taken yet. I am not able to find the address of the person's office who cheated me on behalf of airtel. My Airtel no. is[protected].
The person who harassed me a lot is VIKAS : [protected],[protected].
Please get my connection activated.

I am an AIRTEL customer for the last 7 years. I had to pay my phone bill for which I got a call from AIRTEL customer care and they offered to send an executive home to collect the money. I gave Rs 5137 to the executive who came to my house and now AIRTEL says that they have not received the money and that the person was not genuine. If the person was not genuine how did he know that I have to pay my phone bill? How did he know the exact amount? His name is Rajesh and his number is [protected]. Is the customer information with AIRTEL not safe and confidential? Is AIRTEL leaking the information which is leading to its customers being cheated? Worst is that AIRTEL executives who call you night and day to pay your bill do not want to help. AIRTEL that claims to be the largest service provider has faults and data leakage in its system. Can we believe any calls that come from people saying they are from AIRTEL?????????

My complaint no is 4554237. I am gettin error code B001 - installation setup since last three days . I was told your call will be attended with a time of 20 hours . Three days have gone nobody has still called or solved the problem . And i get message your problem is solved . When i call them they again give you new complaint no. Service of Airtel Digital TV is really wrost . They are literally fooling customers . It is a recomendation not...

I registered a request to deactivate my Landline and Broadband connection with Airtel on 16th October 2010. They registered the request # 1242474. For about a week - I got calls from their Retentition department luring me to continue with the number with subsidies on phone bill etc - which I happily declined and told them that I am not happy with their services and no discount schemes etc would change my mind to continue with them. The final bill for settlement was INR 2580 and I paid around INR 3000 a few weeks back.

On Monday 15th November 2010 - I got an SMS from Airtel that my services have been activated - I was furious and naturally quite disturbed. Called up Airtel again and registered the complaint # 39944366 and was transferred to Retention Department (after undergoing several iterations) who promised to get this issue resolved by 21st November 2010.

Today is 22nd November 2010 and the number is still active and the IVR tells me an outstanding balance of INR 999 is due for payment. I have never come across such cheats who do not have an integrated communication system. Not only they overcharged me but also have guts to issue a new bill..

I have been trying to speak to customer care of airtel, by dialing 121 or 198 to know my offers in GPRS. I almost called 10 times, and before I could talk to customer executive, either the line gets cut, or there will be repeating ring tones and no response from the other end.

Is AIRTEL becoming complecent regarding customer care? Even I tried to call relationship office for the same, and they re direct me to 121 or 198 which doesnot work !!!

Also, I heard Vodafone offers better customer care than Airtel now a days. . . . .

I have applied for the activation of Blackberry services on my Airtel prepaid No. [protected] on 10/11/2010 and opted for Plan BB5 for Rs.100/- for 7 days to try & check the services and the feature of the plan.

On 12/11/2010, I recd a message from 121 that BB services are activated and deduction of Rs.100/- has been made on the very same time and also the right top corner of my BB shows EDGE ( in capital letters) but the same was not true.

The BB services are not activated on my Airtel prepaid No. [protected] till date and in the last 8 days I have contacted 121, 7070 & [protected] several time and discussed the matter with them and wasted almost 20 hours and spend lots of money on calling these paid Nos.

When I contact 121 they are saying the services are activated pls. call 7070 or [protected] as only they can help me and when I contact these No. then they says their record shows that the BB services are not activated by Airtel Prepaid server so they can't help me till the services are activated by Airtel.

I don't know who is correct and where the fault is but as a true customer of Airtel who is holding the Airtel No [protected] for the last almost 14 to 15 years if this is the approach of airtel customer executives and the Airtel company by not taking up the matter in last 8 days and just suggesting its customer to call on another no. then I am sorry that I am an Airtel Customer for so many years.

As activation of Blackberry services on Airtel No is an internal matter of Airtel after a customer opted the services and paid the requisite fees then I failed to understand why I am suffering for incompetency of Airtel & Blackberry support team.

Pls. take this matter on high priority as already 10 days has been lapsed for activation of just a minor service.

Hi Team,

I have raised a request for deallocation of my Airtel DTH from my old address to new address but they are not processing me request. Whenever I call to customer care at [protected], everytime executive assure me that your request will be completed by tommorow 6 PM. I am facing this issue since last 15 to 20 days but still did not get any respond from Airtel DTH executives. I have faced the same issue in May 2010 when I shifted my connection from New Delhi to (Near Chandigarh Border)Panchkulla Harayana.
Airtel DTH Customer Id : [protected]
Account Holder Name : Sushil Srivastava
Registered Mobile Number : [protected].

Please help me out on this they are not treating us as a customer.
Thanks in Advance.

Regards,
Rajat Srivastava
Infosys Technologies Limited
Chandigarh.
Mob - [protected]

Respected Sir/Madam,
I am a loyal customer of Airtel and have been using the same number for more than 5 yrs and I'm sorry to say that this is the second time I have to write a complaint on this forum.My mobile number is [protected] (S/o Margaret Gonsalvez).
Recently the Airtel Friends chat service has been activated for me without my permission and even after I followed all the instructions to deactivate it, it still continues to send me messages and deducts my balance of 30Rs every month. I have even registered a complaint using 198 but the service doesnt seem to have any effect. It is very sad to see how Airtel is treating their loyal customers in this manner and cheating them of their money. I kindly request you to cancel this airtel friends chat service immediately as I have enough of friends to manage already, leave alone getting new ones everyday.
Please do deactivate this service immediately.
I am pleased to say my last complaint had effect after I posted a complaint here. I hope you will do the same here.
Thanking you,
Regards,
Marcus Gonsalvez