Airtel Complaints & Reviews

I had the Airtel 6 months free GPRS pack for Nokia C3-00 activated in my phone. Few hours ago I had to delete all the GPRS setting on my phone due to some problem. Later I called the customer services more than 5 times to get the setting. They sent the settings but I am still getting charged for browsing. I called then too many times about the same. They do not do anything else other than sending the Mobile Office settings which never worked. And they ask me to call the GPRS technical service number 12118. From the day 1 I bought this number I am trying to call this number but it says I am calling an invalid number.

Sir, I am Airtel Prepaid Mobile no.([protected])customer for approx last 7years with life long validity and approx Rs300 as balance.In Dec2010 Airtel has discontinued my no.and sim has been locked without notice. At present i am on roaming and no call has been made from said no since sim is out of my mobile. when i insert sim in mobile in dec2010 i came to know that my no.([protected]) does not exist. though i have again submitted my verification documents on 7dec2010in name of (RAVINDER JIT SINGH CHOPRA)&address proof(9/3209,gurdwara gali no.5 gandhi nagar,DELHI-31). I have also called customer care on 7dec2010 with request no-5655803 &on 8dec2010 with request no[protected] for reactivication of my no.([protected]) but all in vain .I am a Bank Officer and i have very problems because of dicontinuation of my no. without notice,since it is a lifetime no. and has balance in it.
Kindly, ask the airtel to restore /reactivate my no.([protected]) at the earliest.
For further clarification contact me at no.([protected]),email:[protected]@gmail.com

To Airtel,

It's being 2 weeks now that i registered for Airtel broadband for my house from a person who had made frequent visits to my home to have a Airtel broadband connection but as soon as i filled the form, that guy has disappeared and with him my broadband connection too.
Name of this disgraced person is Dinesh Gaur ( mobile no - [protected] ) who promised to me that i'll have my broadband in 2-3 days but after 14 days, each time whenever i called him, he said "mere manager se baat karlo, technical fault hai thode dino mein hi lag payega". I live in Seemant vihar, kaushambi, Ghaziabad and my form no is 2484849.
Even talking to customer care was a waste. I had spoken with Sr Executive Mr. Rehman Khan and Floor supervisor Nilesh but of no use. both gave me assurance that i'll be getting a call by technician regarding the issue but i never received any call.

This show how insensitive Airtel is towards its customer and what they best is to frustate and harass the public.

I don't how this forum can help me in getting my problem solved but if anybody listening my problem, please do whatever is required to get my broadband connection else revoking my connection order and filing a case in consumer court will remain the only option to me.


Regards -
Rahul Singh

My airtel prepaid mobile is no.[protected] purchased from aligarh.From this number ring does not pass to any BSNL LL number of Aligarh city. For example [protected] and others.

I purchased airtel prepaid connection having no. [protected]. i already submitted my id proof twice to there dealers in market , but my connection get barred .

i talked to airtel customer care , they said we didnt received any documentation for this no. , so thats why my no. get in barred situation. one of the senior give his clear statement to me that they have no dealing with any dealers or retailers , they deal only to their established offices in various cities.

Again i submitted my id proofs to their office at sangrur (janta radio)on[protected], Miss richa (tele customer care employee) assured me that your no. will b in working in between 24 hrs. today is[protected] , but my no. is still not working , now airtel customer care are saying " sir your no. nvr b in live mode".

Is this the way to deal to their customer , i lost my 300-400 rs balance in that no. hope any one can help me,

thanks

Dear Sir,

Still i didn't get the proper response from the Airtel broadband team.

So, kindly do the needful.

Thanks and Regards,
S.Jaiganesh


fromjai ganesh <[protected]@gmail.com>
[protected]@airtel.in,
care.[protected]@airtel.in,
nodal.[protected]@airtel.in,
appellate.[protected]@airtel.in

ccSrinivasan-Product Inspection-TIDC-Amb <[protected]@tii.murugappa.com>,
srinivasanr rosemudhaliar <[protected]@gmail.com>

dateWed, Dec 8, 2010 at 9:51 PM
subjectRe: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2404085|]
mailed-bygmail.com

hide details 9:51 PM (17 hours ago)

Dear Mr.K.G.Delhi Kumar,

We have given the cancellation on 22-Nov-2010, but now your mail is saying 7/12/2010.

As per the record, my Cheque payment will be received within 15 working days. Already 15 days is up.

Make a note of it: If my payment has not received by tomorrow, definitely I will take the tremendous action on you.

Send your escalation matrix soon...................... Because I am not in a position to interact with you people.

Jaiganesh.S
[protected].



- Hide quoted text -
On Wed, Dec 8, 2010 at 5:06 PM, <[protected]@airtel.in> wrote:

Dear Customer,

Thank you for writing to Airtel .

With reference to your e-mail dated 07/12/2010, you have expressed your concern regarding refund for your New connection.

We would like to inform that your concern has been registered with us with the reference number and the same will be addressed by 16-DEC-2010 10:00 AM.

Please do write in for any further assistance.


warm regards,
K.G. Delhi Kumar
customer care executive
bharti airtel limited.

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline



[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 07/12/2010 05:56:45 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2282108|]

Dear Team,



Still i didnt receive any Cheque from your side. As per the
discussion with your customer care executive, my Cheque payment will be
received within 15 working days................... but 13days
ago.................



What action you have taken from you side? And send me your
escalation details.



I am losing my control........... I need an immediate call from
your customer care executive.



Regards,

S.Jaiganesh.

[protected].
On Wed, Nov 24, 2010 at 12:54 AM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 23/11/2010, you have expressed concern
regarding delay in resolution of your complaint for your Airtel new connection.

We would like to inform that your concern regarding refund is already
registered with reference number 40070794 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Yeruva Suresh Reddy
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: [protected]@tii.murugappa.com
Sent: 23/11/2010 03:58:18 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER :
CH1098611. [|BAL|Qrc2277213|]

Dear Team,



If there is no Feasibility for the customer, please don¿t make them
fake. Because, we too having the lots of commitments in this world.



If I switched over to some other service provide means, i won¿t
lost my 15,000/- rupees last month.



At the last you "Airtel" had made me as a fool.



Thanks for your excellent support. Thank you very much. Don¿t fake
the future customer also. All the best, for your future projects.



Regards,

S.Jaiganesh.



On Tue, Nov 23, 2010 at 3:02 PM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 23/11/2010, you have expressed concern
regarding delay in resolution of your request for your New Airtel Connection.

We would like to inform that your concern regarding CAF is already registered
with reference number 40070794 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a very warm and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,
Sanmathi.R
Customer Care Executive
Bharti Airtel Limited.
Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline



<b
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

On Tue, Nov 23, 2010 at 1:53 AM, <[protected]@airtel.in> wrote:

[protected]@airtel.in
[protected]@gmail.com

dateTue, Nov 23, 2010 at 6:58 PM
subjectRe: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2281281|]
mailed-byairtel.in

hide details Nov 23

Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 23/11/2010, you have expressed concern regarding delay in resolution of your request for your Airtel new connection.

We would like to inform that your request regarding refund is already registered with reference number 40070794 and same is under process.

Our team is working on this and our executive will revert to you shortly.

We seek your cooperation in this regard.

Please do write in for any further assistance.


Warm Regards,

Yeruva Suresh Reddy
Customer Care Executive
Bharti Airtel Limited

Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <MyAirtel> to 121 from your registered Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: [protected]@tii.murugappa.com
Sent: 23/11/2010 03:00:21 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER : CH1098611. [|BAL|Qrc2272134|]

Dear Team,



What is CAF? Reply soon.



Regards,

S.Jaiganesh.

On Tue, Nov 23, 2010 at 10:49 AM, Srinivasan-Product Inspection-TIDC-Amb <
[protected]@tii.murugappa.com>wrote:

To



Babajan,
Customer Care Executive,
Bharti Airtel Limited





It found that you cancellation dates is 22.11.2010. I spoke to you regarding
cancellation of Broad Band on Two Week back.

Now itself you will send cancellation message to me. I am not accepting to
your quote. I want a cheque from your side within two days.



Regards



R.Srinivasan

[protected]







From:jai ganesh [mailto:[protected]@gmail.com]
Sent: Tuesday, November 23, 2010 10:26 AM
To: [protected]@airtel.in
Cc: Srinivasan-Product Inspection-TIDC-Amb
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER :
CH1098611. [|BAL|Qrc2272134|]



Dear Team,



Please clarify. What is CAF?



Regards,

S.Jaiganesh.


Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 22/11/2010, you have expressed your concern
regarding Refund for New Airtel Connection.

We would like to inform that as per reference number 40070794 your concern has
been resolved.We earnestly hope that the resolution provided that is our
concern team is
spoke to Mr.Jai ganesh on [protected] regarding refund amount.as per our records
CAF is not contactable.Hence caf has been forwarded to cancellation process on
22/11/2010

It is our privilege to have you as our valued customer and would like to thank
you for your continued patronage. We look forward to a long and fruitful
association with you.

Please do write in for any further assistance.


Warm Regards,
Babajan,
Customer Care Executive,
Bharti Airtel Limited.

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 22/11/2010 04:30:21 PM
Subject: Re: CANCELLATION OF INTERNET CONNECTION. APPLICATION NUMBER :
CH1098611. [|BAL|Qrc2266962|]

Dear Mithila M,



Please send your escalation matrix soon.



Thanks and Regards,

S.Jaiganesh.

On Mon, Nov 22, 2010 at 3:40 PM, <[protected]@airtel.in>wrote:
Dear Customer,

Thank you for writing to Airtel Telemedia Services.

With reference to your e-mail dated 22/11/2010,you have expressed your concern
regarding Refund for New Airtel Connection.

We would like to inform that your concern has been registered with us with the
reference number 40070794 and the same will be addressed by 23-NOV-2010 02:45
PM.

We sincerely request you to reconsider your decision and give us an opportunity
to continue serving you.

Please do write in for any further assistance.



Warm Regards,
Mithila M
Customer Care Executive
Bharti Airtel Limited.

Now register your Fixedline & Broadband related Request & Complaint through
interactive sms.For menu options, sms to 121 from your registered
Airtel mobile. To register pls call 121 from your Fixedline


[protected]Original Message[protected]
From: [protected]@gmail.com
To: [protected]@airtel.in
Cc: [protected]@tii.murugappa.com;[protected]@gmail.com
Sent: 22/11/2010 11:31:02 AM
Subject: Cancellation of Internet connection. Application number : CH1098611.

Dear Team,



This is Jaiganesh Srinivasan. I was applied for an Airtel
internet connection last month. My Application number is CH1098611.



I ask the marking person Mr.Jagadesh to give the internet
connection in 2 day. But he side; "it is difficult to provide you in 2 days,
but i will try my best". So, i was put off for up to 1 week.



After the 1 week i was pressured Mr.Jagadesh to provide the
internet connection; but he has given the lot of technical reasons for
non-providing of internet. So, I and my father had decided to cancel the airtel
internet connection and we found another service provider also. Then we called
to Mr.Jagadesh and informed to cancel the airtel internet connection.



On the next day, one of the guys from airtel was come to
connect the internet. But we refused. After some time, I was got a call from
Mr.Jagadesh and he requested too much to have the airtel internet connection.
So, again I and my father had decided to take the airtel internet connection,
due to the tremendous request from Mr.Jagadesh.



Each an everyday, we used to call up Mr.Jagadesh and he always used
to tell one Sentence daily, that is ¿You will get the connection within this
evening¿. Not even a single DB box has fixed in front of my house.



From that day he was request, your internet connection is keep on extending by
many numbers tomorrows.



So, I was contacted to your call center on 19 November 2010 and
logged a complaint against on my internet connection pending. As per the call
center guy, the request has been sorted out within 5:30 PM on 20 November 2010.
But, still there is no response. My compliant Number is 39988678.



So, now we are not in a position to give you the ¿n¿ number of days
for providing a single internet connection.



And the hole, we got the excellent support from airtel. Keep it up.
It will keep you improve in very poooooooooor service.



Thanks and Regards,
S.Jaiganesh.
[protected].

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.

This e-mail and any files transmitted with it are for the sole use of the
intended recipient(s) and may contain confidential and privileged information.
If you are not the intended recipient, please contact the sender by reply
e-mail and destroy all copies and the original message. Any unauthorized
review, use, disclosure,dissemination, forwarding, printing or copying of this
email or any action taken in reliance on this e-mail is strictly prohibited and
may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its
subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are
unable to exercise control or ensure or guarantee the integrity of/overthe
contents of the information contained in e-mail transmissions and further
acknowledges that any views expressed in this message are those of the
individual sender and no binding nature of the message shall be implied or
assumed unless the sender does so expressly with due authority of Bharti Airtel
Limited. Before opening any attachments please check them for viruses and
defects.
This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure,dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"),are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Change in name and address
I need to change my Airtel postpaid address from My name and address to my wife's name and address.
Num:[protected],[protected]

Present address:
Name : VIKAS GUPTA
Address:D1A/S- BHARAT APPTS ,CHANDER NAGAR GHAZIABAD(UP)

To be Changed to address and name:
Name: DIVYA GUPTA
Address:--SAME---


TODAY MY WIFE WENT TO VAISHALI STORES BEING HARRASED BY MR. SAHIL [protected].
MY COMPLAINT NOS ARE
[protected]
[protected]
I AM USING THESE NUMBERS FROM LAST 10 YEARS SO WANT TO RETAIN THAT.

Hi Everyone it is a request to all my odiya people not to use airtel gprs.I was a airtel user, a few months back.....airtel offers 2GB plan for Rs 98 for 30 days whare as idea,aircel,smart,tata docomo offer much more data usage than airtel...so i thought to use airtel ...because of its GPRS/EDGE speed and service.

But from last two months(oct and nov 2010)....airtel is fooling people in odisha ....its gprs/edge speed is very poor ...many of the times there is no connection at all.When it launched its gprs ...the speed was good to attaract people but now when he got customers ...he is just cheating them.

i am Dr Ashok kumar, my phone number is [protected] , i am an airtel customer since 2004, using a prepaid card.
complaint: sudden deduction of rs 282 from my balance,
sir i have called the customer care people and registered a complaint regarding sudden deduction of amount (rs 282 ) from my balance and i have neither used mobile office nor opted for any new service.. complaint no [protected].. i was told the exact cause for the above issue is not known and was promised rectification within 48 hours..
2 have passed and no feedback either from the the technical people or the customer care people came.. and once again called back to cus care ..
this time a gentleman named rudhramorthi(tech head on duty on 8.12.2010) spoke and is tellin u have used mobile office for 2 hours and that has caused the amount deduction.. which IS TRUELY UNFAIR . the reply was not at all satisfactory and irritating.. no one there knows wat exactly wat is going around ..

the responce to my complint was handled poorly.. which reflects the bad quality of the people woking there and the MANAGING DIRECTOR 'S poor administration..


i am FEELIN BAD AND SHAMEFUL in using this airtel network because of few unprofessional people sitting there..

kindly take this as an issue and see to tat necessary actions are taken.

On 6 Dec, received a call from customer care regarding activation of caller tune. Replied as not required. Then said another msg will follow then reply in negative for that, caller tune will not be activated.

Next day 7 Dec received a Msg at 1545 h that caller tune has been activated and Rs 30 has been deducted for service.

Since then called customer care three times on 7 Dec and every time same reply "system under updation" cannot process request, contact after one hour . Mean while the call is being charged.

On 08 Dec same thing happened, two times replied same (system updation in progress". After a request to talk with supervisor , Mr Tarun Karmakar came online. When explained the problem he siad it cannot be so, as we will not activate unless a request is placed from customer.
When told It happened that caller tune was activated from your end, he refused that and stated that it happened as customer (I) requested. Moreover, facility can be deactivated but money will not be refunded. .I[censored] want u can complaint.
Finally the facility was deactivated around 2315 h but the Rs 30 charged was not refunded.
Now I have to paid Rs 30 was deducted for activation, every time calling charges amounting to Rs 5-7 deducted. Is it fair,

Request reply

Dear Sir

My name is Mr,Mukesh jejeeam desani and My Fos Mobile Numer is[protected] And My rural distibutorship( M.J.Communication ) at Kherol ( Ta:Talod Di:Sabar kantha ) since last 4 months,

I am having this distibutorship Under Umiya Teleservices ( super distibutor of Talod & Prantij ) Mr. Ketul patel As per company rules i have done agreement with Airtel bharti Ltd. for my Rural distibutorship

On 5th December 2010, My FOS Number service is discontinue by Airtel without any intimation. then after i have talk with Airtel Zonal manager ( sabar kantha ) Mr.Mukesh Chauhan But i am not getting a proper Response from any authorised person by Bharti now i want to reactive my service Like balance transfer and incoming outgoing also my area all lapu ( e-recharge) number,

ALso I want to clarify some question answer from airtel ?

1 > Why my services has terminated by Airtel ?

2 > Why airtel not given me any Intimation for discontinue My services ?

3 > Who is the Responsible person behind that all ?

4 > How much time i have to wait for my deposite refund

5 > I Want a proper resolution and written notice by airtel

6 > I want action againts person who is responsible for that all

7 > I want back My rural distibutorship if its not possible then clear my all finacial payment


Please help me as soon as possible i am waiting for your judgement


My complate Address:
Mr.Mukesh Jejeram Desani
Kachchhi samaj wadi,
Near Railway Crossing,
At & Ta : Talod
Dist : Sabar kantha
Pin : 383215
Mo : [protected]

I was using the Airtel Data card. The monthly rental was 599/- plus ST and CESS. The service was good for the 1st year but from 2nd year onward they were started charging extra amount saying late payment and so on. Initially, they have reversed the wrong charges, but after some time instead of committing by Airtel Executive the charges were not reversed. I did many call to customer executives and everytime they said next month amount will be reversed. But when the bill come it was keep on adding. I send the mail, to 123airtel and nodal officer Mumbai look into the issue and revert me with the solution. But they were not reverted to me. Even I have informed the customer executive to disconnect the line, if they will not provide me correct bill and reversed the charges. The line was disconnected but the bill keep on generating every month.
Now the bills which are showing as pending of Rs.2386/- (approx.) is invalid as I had never used the services, then it not my obligation to pay the amount which are showing pending with them. I am ready to pay the actual amount which comes to nearly 900/- for 45 day as after that the services was closed.

Kindly have a look into the issue and advice me what can I do to resolve the issue. I am keen to close it down. But at the same time, I am not ready to pay the charges which I had never used.

Best Regards,

Ajay

I am from Tamtalao, Vasai (W) Area. I have taken a New Connection of Airtel 3G Data Card 5 Days before. I am getting very Low Internet Speed. Because of Low Internet Speed it takes 4-5 Minutes to open any Website.
So my request to you is please take up the issue & solve my Internet Speed Problem as soon as possible.

I am Ashok Kumar Somani. my mobile number is [protected]. On Nov 16, 2010 Masti pack was activated on my no. without my permision and a certain amount started deducting from my account. The service was automatically decatived on 7.12.2010.

How a company like airtel could be so irresponsible that in order to increase its revenues it uses all the wrong practices.

It is fine in short run but in long run it will lose its loyal customer.

If any one in airtel is listening...Could you please explain me reason for the same???

Dear Sir / Mam,

My self Vishalakshi.S. I was using the broadband connection. The number is [protected].

The last amount which i paid to airtel was 2 thousand and change. When this amount was outstanding, one person had called from airtel, and they asked for the outstanding amount. Then i explained the problem. "I did not pay because i wanted to disconnect the connection as the signal was very low at our place and i was not getting connection. I informed them to disconnect the same. “
Then they said they will send their representative to my place to collect the cheque. So I paid the full amount and I told that person also that I am not using this connection any more.
After two months I have not received any calls or bills from airtel, so I thought the connection was disconnected. Now from last two months I am getting calls from customer care to pay the amount of 3 thousand and change. Now they are telling that I have to give a cancellation letter.
Why they have not told me when they called me for the outstanding amount? Why the person not told me who came to collect the cheque?
When I have not used the connection from last four months why should I pay this amount?
Why I have not received any calls from airtel for the first one to two months when I have not used? Why now they are telling that amount is due?
Airtel can check in their network that whether I have really used this connection or not? Why don’t they check and tell the same? The amount is due to the monthly rental which they charges every month.
If they do like this how a normal person can go for airtel connection? When a person not used the connection, why he has to pay the amount unnecessarily?
If I pay this amount now, After coming to know that I have not used the connection will they refund my amount?
Last two weeks back one more person came to our home to collect the amount, and then also I told the same issues. Why he has not told anything?
Is this is the way how airtel treats their customers. If I use this connection and if I have not paid, then I accept myself that after using the connection I have not paid the amount........

Regards,

Vishala.
s.[protected]@gmail.com.

I have activated Airtel GPRS (98 Rs 2GB Plan) on 4th Dec 2010 but I am not able to browse internet.
After connecting it showing working without error

So many time I called to Airtel customer care but it didn t respond well.

Please do the needful urgently.

http://www.complaintsboard.com/complaints/airtel-gprs-c398315.html

I am an Airtel Customer.

My number is [protected].

My complain is against the Airtel which sends Adult sms written below.

How can Airtel send such vulgar sms which I am writing again for your knowledge

"
Hottest babes bikini room! Mens are not allowed.Click

http://202.87.41.147/hungamawap/airtel/88804/promo.php3

"
There are some other sms also like this.

This is second sms like this;sent to me on 2nd December 2010

"
RED BIKINI BABES!! jINHE DEKH KAR DIL DHAK DHAK KARE. CLICK

ADDRESS:

HTTP://202.87.41.147/HUNGAMAWAP/AIRTEL/77120/PROMO.PHP3

"
These are only two sms which i have written.

Airtel can not send such vulgar & Adult sms to me as per the laws of India.

So send me apology letter for this in writing to my home & also mention in that letter in future you will not send such sms along with the sorry for already sent sms.

Work immediately to this & send sorry letter as soon as possible

Mobile no: [protected]. I have recharged my account with Rs. 49 (SMS Pack) with transaction ID: [protected] at 14:09 hours on 8th December 2010 but I was not given the benefit. This has happened previously several times and it keeps happening inpite of their state of art technology (Big Joke). When I call up the call centre, an agent my name Raju picks up and without any action transfers the call to his superior blindly. I was placed on hold for more than 30 minutes ( and I was getting charged for the call) without any resolution and transfer. Finally I had to hang up in frustration. THIS IS THE PATHETIC CUSTOMER SERVICE I HAVE RECEIVED FROM AIRTEL ON NUMBER ON OCCASSIONS. REQUEST REFERENCE: CBNRA[protected]

Sir,
I have been using airtel prepaid number since January 2010 my number is [protected]. I have been facing problem in outgoing calls whenever i call it never get connects. I have lodged my complaint at 121 customer care number because airtel's complaint helpline number 198 is absolutely useless whenever i called no executive came to receive the call,then i called at chargeable number 121 but they were just unable to resolve my problem.
I request u to rectify my outgoing calls problem as soon as possible and take strict actions against airtel prepaid services.
Thanks & Regards
Priya Malviya
Jhansi (U.P.)

I HAVE BEEN RECEIVING CALLS AND SMES FROM AIRTEK DTH FOR THE PAST 5 MONTHS. I HAVE SPOKEN TO MORE THAN 10 CUSTOMER CARE EXECUTIVES. I EVEN REQUESTED A LOT OF PEOPLE IN AIRTEL OUTLETS TO STOP THE CALLS AND SMSES. I TOLD THEM THAT I AM NOT A SUBSCRIBER OF AIRTEL DTH BUT THE CALLS AND SMSES HAVE NOT STOPPED. EVEN AS I TYPE THIS COMPLAINT, I AM GETTING A CALL FOR THE SAME ISSUE.
THE CALLS AND SMSES HAVE CAUSED A LOT OF MENTAL HARASSMENT TO ME. I GET CALLS AND SMSES AT ODD HOURS. I GET CALLS FROM DIFFERENT NUMBERS SO IT IS DIFFICULT TO IDENTIFY. I AM ON ROAMING. A LOT OF MY MONEY HAS BEEN WASTED ANSWERING SUCH CALLS FROM AIRTEL.
I WANT TO TAKE SOME LEGAL ACTION IF POSSIBLE.