Airtel Complaints & Reviews

I am a customer of airtel and my number is [protected]& the series 7709 is still not registered with MTNL hence anyone has hunting line facility (press "0" or any other number to get dial tone and then dial the number) never can reach my cell number since the day i took ((6 months). I had a lots of e-mail communications with the customer care of AIRTEL, but in vain. It was shameless, that even after contacting their nodal officer, neither he could rectified the problem nor he replied. in one occasion, they asked me to contact MTNL and rectify the problem on my own which is really an utter nonsense on their (AIRTEL) part. Hope AIRTEL will rectify this issue once for all.

Giving below some of the communications which i exchanged with AIRTEL customer care, which are self explanatory.

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming calls from MTNL landline numbers for your Airtel mobile number [protected].

We regret the inconvenience caused in this regard.

As per the telephonic conversation, we would like to inform you that no problem found in the 7709 series from our end.

Further, as per your request, we would like to inform you that you may get in touch with the Nodal Officer with your earlier request or complaint number if the complaint is unresolved by sending an email to nodalofficer.[protected]@airtel.in
or by calling at +91 [protected] begin_of_the_skype_highlighting +91 [protected] end_of_the_skype_highlighting.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Mohan Babu
Customer Care
Bharti Airtel Limited

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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F314729FD83A...⇄

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 29/07/2010 10:48:24
Subject: Really Funny Re: BEST OF LUCK [protected] [|BAL|[protected]|[protected]|]

so you want my friends, colleagues, relatives, office staff, should inform MTNL
about the problem of not able to reach me on my AIRTEL mobile no [protected] ?
Is it like dat ? then It's really funny... don't you?

if i approach MTNL and rectify this issue of your 7709 series (all AIRTEL
numbers in this series, no doubt, having problem), what would be my honorarium
from AIRTEL?

I reiterate that you please announce to all the forthcoming customers that
AIRTEL's 7709 is having problem with MTNL as it is not registered, hence please
do not take this connection........ or else i can suggest my relative who works
with THE TIMES OF INDIA to simply put an article about this issue which will
save your valuable time.. please suggest what should i do?


P r a k a s h | +91-77.09.76.75.67







--- On Wed, 28/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: BEST OF LUCK [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 28 July, 2010, 9:56 PM

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming
calls from MTNL landline numbers for your Airtel mobile number [protected].

We realize that this situation must have inconvenienced you. However, we assure
you a prompt action to solve the concern.

We would like to inform you that as per our records we have analyzed your
account details and found that the issue has been in MTNL service.

Further, we request you to check with the destination number.

You may also request the destination number to ask with the MTNL customer care
service to register a complaint regarding this issue.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Jenifer J.
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
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https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=8FF1147D8687
868C8A8DF81F6BAAD336494C4DB9DD246C93F4147391FD 0 0 1 1&refno=[protected]

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 28/07/2010 18:04:28
Subject: Best of Luck Re: [protected] [|BAL|[protected]|[protected]|]

Dear Sheeba,

It is very heartrending to know that to rectify this problem of your (Airtel)
number (though alloted to me), i need to contact MTNL. I suggest Airtel should
announce this problem (like myself) and also the remedy to overcome it, to
those customers who take your (Airtel) new series 7709.. I would be grateful
to you (Airtel) where and whom i should contact in MTNL. If Airtel can't deal
this problem directly with MTNL, how do you (Airtel) expect an individual can
mend this issue with MTNL? I never realise that after i switch over to airtel
(from MTNL trump service which i was using more than 10 years), i will have to
face such problems and the kind of help i received from airtel people... and
what more i can expect from airtel in future..

regards,
prakash
P r a k a s h | +91-77.09.76.75.67







--- On Wed, 28/7/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Wednesday, 28 July, 2010, 5:34 PM

Dear Customer,

We understand from your previous emails, regarding unable to receive Incoming
calls from MTNL landline numbers for your Airtel mobile number [protected].

We regret for the delay in replying to your mail.

As per the telephonic conversation, issue which you facing at other end as 7709
series is not open at MTNL side. Hence, we request you to raise the complain at
MTNL end.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Sheeba R
Customer Care
Bharti Airtel Limited

To leave your feedback on the current interaction, please use the below
hyperlink
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below
and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=ABED285187CD


74A81C71FA23AAE22B620A2EC2C51B3D63A5BA7D63554B6D7385EA2E32766AE&refno=[prote...⇄

09

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information
related to your account on your Mobile Screen.

[protected]Original Message[protected]
From: [protected]@yahoo.co.in
To: [protected]@airtelindia.com
Cc:
Sent: 09/07/2010 14:32:04
Subject: Fw: Re: [protected] [|BAL|[protected]|[protected]|]

REMINDER 1

PLS REPLY....
P r a k a s h | +91-77.09.76.75.67







--- On Fri, 2/7/10, Prakash wrote:

From: Prakash
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@airtelindia.com
Date: Friday, 2 July, 2010, 4:13 PM

Dear Jenifer,

As you promised, no action has been taken so far at your end and I am missing
so many calls due to the problem of not reaching my cell from MTNL
landlines. I request you to please solve the problem immediately or replace
my SIM card with another one (retaining the same number would be preferred).

Awaiting your reply.

Regards,
Prakash
P r a k a s h | +91-77.09.76.75.67







--- On Mon, 28/6/10, [protected]@airtelindia.com <[protected]@airtelindia.com> wrote:

From: [protected]@airtelindia.com <[protected]@airtelindia.com>
Subject: Re: [protected] [|BAL|[protected]|[protected]|]
To: [protected]@yahoo.co.in
Date: Monday, 28 June, 2010, 11:39 AM

Dear Customer,

According to your previous interaction you have expressed concern regarding
unable to receive Incoming calls from MTNL landline numbers for your Airtel
mobile number [protected].

We wish to assure you that all necessary steps have been being taken with
utmost importance to resolve the concern.

As per the telephonic conversation, we regret to inform you that the Service
Request number is [protected] has been closed to revert us with the target
number.

Hence, your concern has been registered with the MTNL landline numbers with the
Service Request number [protected]. We will revert to you within 24 hours.

For further assistance, mail us at [protected]@airtelindia.com.

Your response will help us to enhance your experience with Airtel. Please click
on the link below and provide us your valuable feedback on this interaction.

We thank you and value your association with Airtel.

Warm Regards

Jenifer J.
Customer Care
Bharti Airtel Limited

I have an airtel DTH connection ( customer id [protected] ) and I regret to inform you that airtel DTH has the most horrible and irresponsible customer care services I've encountered.

I'm in the process of moving from Hyderabad to Bangalore and informed DTH CC atleast 3-4 weeks in advance that I need to de-install my connection in Hyderabad before 27th November so that I can move the dish and set top to Bangalore and get it re-installed there on 11th December.
Every time I made a call, some customer rep took down all the details and then nothing happened. No service request was logged and I was told to call 1 week before the desired de-installation date. After forcing them to log a request, it was logged (service request 4503425 ) which was "successfully closed" the next day itself despite the fact that no service engineer visited ( not so much as called me ) my premises to de-install the dish.

I again called today and after spending 30 mins over the phone and shouting my lungs out, I was told "no technician slots are available in November month". After explaining my situation, I was told by the customer rep ( His name is Ruman ) that I would receive a call within 2 hours from back-end team. It has been more than 4 hours and no calls which was expected based on my experience with airtel DTH.

I already had a bad experience last time with airtel DTH 5-6 months earlier when I moved to a different apartment, that's why this time I planned to inform airtel DTH well in advance so that I can plan my move to Bangalore accordingly. But it seems airtel DTH is hell bent on being a nightmare service for its customers and it's impossible to count on their service.

The situation for me now is that my stuff will be moved from Hyderabad on 27th november which should have included the airtel dish and set top, but thanks to the pathetic customer service, my requests are lost in thin air and I'm not sure how will I move the dish and set top and get my connection transferred.


I'd like to know the contact number and email id of Customer care head and personally convey this to him. Also, if I don't get the de-installation before 27th November as requested thousands of times by me to the customer care, I'll get the connection cancelled and I'll personally make sure this story makes its way across the internal forums of a major IT MNC where I work and other internet forums.

To sum at the end, airtel DTH has been a big disappointment for me on more than one occassion and I wonder what kind o[censored]nprofessional team is running this service.

I have raised a relocation request from Chennai to Bangalore. The aritel DTH customer care in Bangalore were giving false promises and now after one week also the request is unresolved. This is so pathetic for such a branded product having the worst customer care services.My customer ID is [protected]. I have been waiting to get the device installed in the new address for the past 8 days but in vain.

I have been using the airtel products for the past 5 years and if the customer care services are in such a situation I would really think of getting all the products (Mobile, Broadband and DTH) cancelled.

Regards,

Ajoy Bharath

I am Mani.G From Snowwood Infocom Technologies Pvt. Ltd. working as Network administrator, from my company side i need to lodge a complaint against Airtel Broadband.

Airtel Landline NO:[protected], 95

On 20th November 2010 in our office Airtel Broadband and telephone line was found to not working so i called customer care for complaining about this they have taken the compliant ,The Complaint ID 39994212.
Later me myself went down to check with Airtel cable lines outside the office premises it was found that the main cable to the DB box was not connected properly that means connections were cut, so i called customer care and asked them to update the above said complaint with the former compliaint, by asking them to seal those cable wire to DB Box in a proper way , they came around 1.00PM and checked with lines did some temporary sealing of wires without proper way of sealing it.Now today again same problems were occurring again. The wires were not sealed properly, so when phoned today evening Mr Vijay from Customer care Airtel Broadband said they closed the complaints, without fully solving the problem.So there is frequent problem in Network connections no work is proceeding without network connections.So they said they will take it as separate complaint only.They are not looking into complaints seriously no one turned out still , its very high pressure for me from my management side, kindly help me with this situation.

Mani.G
Snowwood Infocom Technologies Pvt Ltd.
Network Administrator.

AIRTEL DIGITAL TV HAS MAJOR FLAW!! BEWARE OF IT !!

WHEN RENEWING MEGA PACK , MY EXISTING MEGA SPORTS TOPUP WHICH STILL HAD VALIDITY UNTIL FEBRUARY 2011 GOT DELETED TODAY MORNING !!

WHEN PPL GO TO RENEW THEIR SUBSCRIPTION, THE TOP UP CHANNELS AUTOMATICALLY GET DELETED AND CUST SUPPORT HAS NO CLUE !!!

SO I CANT WATCH NEO, ZEE, TEN SPORTS CHANNELS ETC EVEN THOUGH I PAID FOR IT UNTIL NEXT 3 MONTHS.

AIRTEL CANT FIX IT BACK TO NORMAL UNTIL NOW AND THEREFORE KEPT ME WAITING.

CUSTOMER ID - [protected]
COMPLAINT NO - 4552407

I was using Airtel BroadBand connection. In jul'10 I asked them to disconnect the connection as I don't need that anymore. But they didn't disconnected and asked me to use it for one month (free of cost). They said from next it will be disconnected automatically. But it didn't , and they keep on generating bills. I called up many a times to their call centers and mailed them as well, but of no use.
In the month of November one of their representative came to me and asked me , if I want to have reconnection. I said OK, but only if you waive off my fraudulent bill generated from Jul to Nov. He said it will be waived but you have to pay Rs. 200 as reconnection charges and it will be activated from now. But it didn't got activated now whenever I call hi he didn't pick up the phone. I even called at Airtel customer care and written mails to them but no action has been taken yet. I am not able to find the address of the person's office who cheated me on behalf of airtel. My Airtel no. is[protected].
The person who harassed me a lot is VIKAS : [protected],[protected].
Please get my connection activated.

I am an AIRTEL customer for the last 7 years. I had to pay my phone bill for which I got a call from AIRTEL customer care and they offered to send an executive home to collect the money. I gave Rs 5137 to the executive who came to my house and now AIRTEL says that they have not received the money and that the person was not genuine. If the person was not genuine how did he know that I have to pay my phone bill? How did he know the exact amount? His name is Rajesh and his number is [protected]. Is the customer information with AIRTEL not safe and confidential? Is AIRTEL leaking the information which is leading to its customers being cheated? Worst is that AIRTEL executives who call you night and day to pay your bill do not want to help. AIRTEL that claims to be the largest service provider has faults and data leakage in its system. Can we believe any calls that come from people saying they are from AIRTEL?????????

My complaint no is 4554237. I am gettin error code B001 - installation setup since last three days . I was told your call will be attended with a time of 20 hours . Three days have gone nobody has still called or solved the problem . And i get message your problem is solved . When i call them they again give you new complaint no. Service of Airtel Digital TV is really wrost . They are literally fooling customers . It is a recomendation not...

I registered a request to deactivate my Landline and Broadband connection with Airtel on 16th October 2010. They registered the request # 1242474. For about a week - I got calls from their Retentition department luring me to continue with the number with subsidies on phone bill etc - which I happily declined and told them that I am not happy with their services and no discount schemes etc would change my mind to continue with them. The final bill for settlement was INR 2580 and I paid around INR 3000 a few weeks back.

On Monday 15th November 2010 - I got an SMS from Airtel that my services have been activated - I was furious and naturally quite disturbed. Called up Airtel again and registered the complaint # 39944366 and was transferred to Retention Department (after undergoing several iterations) who promised to get this issue resolved by 21st November 2010.

Today is 22nd November 2010 and the number is still active and the IVR tells me an outstanding balance of INR 999 is due for payment. I have never come across such cheats who do not have an integrated communication system. Not only they overcharged me but also have guts to issue a new bill..

I have been trying to speak to customer care of airtel, by dialing 121 or 198 to know my offers in GPRS. I almost called 10 times, and before I could talk to customer executive, either the line gets cut, or there will be repeating ring tones and no response from the other end.

Is AIRTEL becoming complecent regarding customer care? Even I tried to call relationship office for the same, and they re direct me to 121 or 198 which doesnot work !!!

Also, I heard Vodafone offers better customer care than Airtel now a days. . . . .

I have applied for the activation of Blackberry services on my Airtel prepaid No. [protected] on 10/11/2010 and opted for Plan BB5 for Rs.100/- for 7 days to try & check the services and the feature of the plan.

On 12/11/2010, I recd a message from 121 that BB services are activated and deduction of Rs.100/- has been made on the very same time and also the right top corner of my BB shows EDGE ( in capital letters) but the same was not true.

The BB services are not activated on my Airtel prepaid No. [protected] till date and in the last 8 days I have contacted 121, 7070 & [protected] several time and discussed the matter with them and wasted almost 20 hours and spend lots of money on calling these paid Nos.

When I contact 121 they are saying the services are activated pls. call 7070 or [protected] as only they can help me and when I contact these No. then they says their record shows that the BB services are not activated by Airtel Prepaid server so they can't help me till the services are activated by Airtel.

I don't know who is correct and where the fault is but as a true customer of Airtel who is holding the Airtel No [protected] for the last almost 14 to 15 years if this is the approach of airtel customer executives and the Airtel company by not taking up the matter in last 8 days and just suggesting its customer to call on another no. then I am sorry that I am an Airtel Customer for so many years.

As activation of Blackberry services on Airtel No is an internal matter of Airtel after a customer opted the services and paid the requisite fees then I failed to understand why I am suffering for incompetency of Airtel & Blackberry support team.

Pls. take this matter on high priority as already 10 days has been lapsed for activation of just a minor service.

Hi Team,

I have raised a request for deallocation of my Airtel DTH from my old address to new address but they are not processing me request. Whenever I call to customer care at [protected], everytime executive assure me that your request will be completed by tommorow 6 PM. I am facing this issue since last 15 to 20 days but still did not get any respond from Airtel DTH executives. I have faced the same issue in May 2010 when I shifted my connection from New Delhi to (Near Chandigarh Border)Panchkulla Harayana.
Airtel DTH Customer Id : [protected]
Account Holder Name : Sushil Srivastava
Registered Mobile Number : [protected].

Please help me out on this they are not treating us as a customer.
Thanks in Advance.

Regards,
Rajat Srivastava
Infosys Technologies Limited
Chandigarh.
Mob - [protected]

Respected Sir/Madam,
I am a loyal customer of Airtel and have been using the same number for more than 5 yrs and I'm sorry to say that this is the second time I have to write a complaint on this forum.My mobile number is [protected] (S/o Margaret Gonsalvez).
Recently the Airtel Friends chat service has been activated for me without my permission and even after I followed all the instructions to deactivate it, it still continues to send me messages and deducts my balance of 30Rs every month. I have even registered a complaint using 198 but the service doesnt seem to have any effect. It is very sad to see how Airtel is treating their loyal customers in this manner and cheating them of their money. I kindly request you to cancel this airtel friends chat service immediately as I have enough of friends to manage already, leave alone getting new ones everyday.
Please do deactivate this service immediately.
I am pleased to say my last complaint had effect after I posted a complaint here. I hope you will do the same here.
Thanking you,
Regards,
Marcus Gonsalvez

I m Rajesh from Orissa and Working in Bangalore, My sister-in-law is getting so many abusing messages and missed call from [protected]. When ever I m trying to talk with that guy he is not picking the phone. so pls give me detail of this telephone number i want to take legal proccedure against this number. thanx reply


Regards
Rajesh

Dear Sir,

I have taken prepaid connection ([protected]) of Airtel. Without any request Airtel is activating value added services and deducting charges. Airtel had activated Airtel Picture post - news service 10-15 days back. They were charging daily basis, I had not seen that message. After 4-5 days again I have received a message regarding deductions of charges then I had contacted Customer Care and asked them to stop the said service immediately. Again today at 4:50 AM one message has been send by Airtel "Thanks for using News subcription service from Airtel. You have been charged Rs.10, whereas I have not send any such request. This way Airtel is taking money from their customers. Hence I request Airtel to stop my value added service and do not activate any vaule added service in my mobile number in future. Also I request Airtel to stop taking charges from their customers in this way and maintail a good relation with their customers.

Bidhan

dear sir my number is [protected] airtel prepaid maine raipur se number liya tha postpaid se prepaid ( from all india power services co. raipur to asif khan) karwaya tha life time tha and ye number mera bina rok tok ke 2 years se chal rha tha but 2-3 mahine pehle bina bataye mera number cut kar diya gaya hai choti choti ya ring tone se sambhandit bato per airtel ke dwara hamesha phone kiya jata hai but number band karne ki nahi mujhe koi sma mila tha or nahi kisi ne customer care se bataya tha maine kai bar bilaspur or raipur office ke chakkar kate hai or airtel nodal officer jinka number hai [protected] ye number mujhe bilaspur customer care se mila hai isme maine phone 100 baar se jyada try kiya hai lagta hi nhi hai abhi mai apne number per call karta hun([protected]) toh woh sayad kisi or ko alott kiya gaya hai kyunki number switch off bata raha hai sir jab life time sim hai to band hone ka sawal hi nhi hota customer care wale bolte hai ki recharge nhi karaya isliye band ho gaya sir ye mera bahut jaroori number tha lots of people known then jiske karan mujhe last 3 months se 30-40 lack ka nuksan ho gaya hai, mujhe mera number wapis chahiye u check ur all previous details from 2 years other wise i go to upbhogta forum and high court tats it .kindly consider my case. my number is [protected]-asif khan mujhe call karke bataiye otherwise i tak strict action against airtel.
regards
asif-[protected]
bilaspur(chattisgarh)

Hi,
I just want to recharge my prepaid moible online.(Prepaid - Gujarat - 98986*****)
However, your newly introduced way for easy recharging (MChek) is stopping me to go ahead and recharge my mobile.

sometime it beautifully says that my card details are incorrect, sometimes it says that iternational cards can not be used (FYI - I am still in india from birth and no other country has issued any card to me. Hope I had one) and sometimes it asks me to enter new ipins.

I have tried using 2 debit cards of very reputed banks (ofcourse Indian banks), but all in vain. You intelligent easy to recharge system just doesn't work at ALL.

I must say it is the hardest way which you guys have introduced without checking that this works or doesnt works. For the sake of the world , can you guys just fix this, so that I can recharge my mobile online.

Can't I just recharge using net banking or something else.

I resister in NDNC with TRAI, for the telephone numbers pertaining to AITREL i.e [protected] & [protected] viz registration No. S[protected] and S[protected] before in the month of Aug 2010. As per regulations of TRAI all the SMS and promotional offers should be stopped after 45 days of registration. But they are sending 15-20 SMS per day and whenever they feels to distrub. The TRAI is not doing any thing and they are sending missed calls,if I redial the call they are detecting money around Rs 2/. Should I approch the law to shortout this disbute, Should I get the compensatiojn from TRAI and AIRTEL with calculated interest

Dear,
Sir/Madam,
i m frm anannd nagar bhopal, retailer of airtel prepaid.My shop name is AKASH AUTOMOBILES.my lapoo nu is [protected].

i am started a retal counter of airtel in month of september.fos is given me a lapoo sim but d sim is disconect after 5 days frm starting sim n again he is given me a lapoo but this sim is also not working, distributer n fos 1month muje false commit karte rahe. jab koi responce...

My landline/broadband number[protected] is not working for the last one week.Inspite of my repeated requests my problem has not been solved