| Address: Gurgaon, Haryana |
This is to bring to your active notice a serious case of gross negligence that has adversely hampered our business for the past many days.
Since 21.01.11 we have been trying to get the outgoing of our official land line number open. There was a past payment dispute and we had been in touch with AIRTEL back end team who approached us. The entire due payment of Rs. 3,42, 686/- was paid to AIRTEL along with complete details. However, the credit of the said Rs. 3,42,686/- was not provided to our company KAEFER Punj Lloyd Limited and was instead credited to some other parties without any reasons whatsoever. Based on this input by us on 13.01.12 we got a verbal assurance that AIRTEL shall look into the matter and revert back after a week time. After expiry of the said week, AIRTEL requested us for more time.
We are shocked that without any prior notice/ forewarning outgoing of our official phone number[protected] has been barred with effect from 20.01.12, thereby adversely effecting our business working. Regarding the current bill payment, it would be pertinent to mention that when the bill for the period 2nd Dec, 2011 to 1st Jan, 2012 was presented for payment duly we prepared the cheque and handed it over an AIRTEL representative, Mr. Raj Kumar who usually comes to our office to collect our payments against our Company’s monthly Mobile Bills. The said AIRTEL representative took the aforesaid payment in form of a cheque from us and told that he would drop same in the office drop box. It is evident that, due to reasons strictly attributable to AIRTEL procedures the said cheque was lost and, therefore, the payment was not credited to our telephone Account maintained with AIRTEL. Later, on AIRTEL insistence and disregarding the lapse in service procedures we reissued a cheque.But to utter astonishment we came to know both the cheques have been credited, despite amounts has been credited as per your procedures ; AIRTEL authorities even after repeated reminders have deliberately and inappropriately have not reinstated the outgoing facility to the aforesaid phone number of our Company. To our further disappointment; whenever we are contacting AIRTEL, we are told to clear some dues allegedly pending payment to AIRTEL as per AIRTEL’s accounts and only after the said alleged dues are cleared AIRTEL shall restore back the outgoing service to the said phone number.
In view of the fact that the aforesaid phone number is used to facilitate our business across the country, the stoppage of the outgoing service has adversely impacted the business and continues with every working day the same facility is not restored. Needless, to say this is a case o[censored]ndue harassment to pressurise us to extort some undue monies from us which is beyond reasonableness. We have approached various levels of authority in AIRTEL but to no avail except pure assurances which has not translated into anything tangible. We are disappointed that this unprofessional and cavalier attitude of AIRTEL has left us aggrieved and we suffer in our business management.
We hereby finally call upon you to restore the outgoing facility of the aforesaid phone number immediately failing which we shall be left with no option but to explore alternative measures to resolve the matter.
Sandeep Batra
KAEFER Punj Lloyd Limited
Deputy General Manager- Human Resource
337 Udyog Vihar, Phase II
Gurgaon 122016, India
Phone +[protected]
Fax +[protected]
Mobile +91 [protected]
E-mail sandeep.[protected]@kaefer.com
Internet www.kaefer.in
Aug 13, 2020
Complaint marked as Resolved 
