Airtel Complaints & Reviews

I have opted for 225 booster in airtel, It gives you 10 ps airtel local and local.national sms free. I activated the booster during february, for one month i was sending msg to other state using booster, but suddenly one day the msg is costing 1.50 , even booster also not over. I called customer care, they are telling that the booster covers only airtel numbers,other numbers it will cost 1.50, but i dono how they instantly change plans without intimating . this is not the correct way how a well developed company behaves. it looks like they want to cheat us,

MY AIRTEL DIGITAL CONNECTION NO IS [protected].
1. INITIALLY THE CONNECTION WAS PURCHASED ONLINE WITH A PROMISE FROM CUSTOMER CARE FOR FREE OF COST TRANFER OF MY DTH TO ANY PART OF INDIA HAVING BEEN PURCHASED ONLINE. BUT THEY CHARGED RS 600 FOR THE SAME FOR SHIFTING IT FROM DWARKA (DELHI) TO INDIRAPURAM (GHAZIABAD).
2. ON 14 JAN 12 MY DTH ACCOUNT WENT IN NEGATIVE BALANCE OF RS 5.70/-. THERE WAS AN OFFER OF RS 15/- EXTRA ON THE RECHARGE OF RS. 310/-. WHILE TALKING TO CUSTOMER CARE ON THE SAME DAY I WAS INFORMED THAT AS THE ACCOUNT IS IN NEGATIVE ZONE THIS EXTRA AMOUNT CAN NOT BE GIVEN AND I WAS ADVISED BY THE SAME CUSTOMER CARE EXECUTIVE THAT FOR GETTING THAT EXTRA TOP UP I NEED TO PUT 310+6=316 IN MY ACCOUNT (RS 6 FOR REMOVAL OF NEGATIVE ASPECT AND 310 FOR THAT OFFER). I QUERIED FROM THE SAME EXECUTIVE THRICE AND CONFIRMED BY HIM THAT I NEEDED TO RECHARGE IT WITH 316/ - COLLECTIVELY.
AFTER RECHARGE I DIDNOT CHECK WITH THE SAME AS I WAS NOT HAVING ANY DOUBT.
ON 08 MAR 12 MY ACCOUNT WAS SUSPENDED AND ON QUERY I FOUND THAT MY ACCOUNT BALANCE WAS LEFT WITH RS 1.07/-. DURING CONVERSATION I CAME TO KNOW FROM THE CUSTOMER CARE EXECUTIVE THE ON 14 JAN 12 MY ACCOUNT WAS NOT FED WITH THAT EXTRA AMOUNT OF RS 15/- AS SHE WAS SAYING YOU HAD NOT RECAHRGED WITH RS 310 AND THAT OFFER WAS ONLY FOR 310 RECAHRGE. ON MY INFORMING HER THE CONVERSATION WHICH I HAD WITH THEM ON 14 JAN 12 SHE FLATLY REFUSED DOING ANYTHING IN THIS RESPECT.
ON MY FURTHER INSISTENCE MY CALL WAS FORWARDE TO HER SENIOR FOR THE SAME KIND OF REPLY. FURTHER I WAS PROVIDED [protected]. THERE AGAIN ON THAT NUMBER I WAS TOLD THAT THEY WOULD BE CHECKING WITH THE CALL RECORDS AND IF FOUND SAME CERTAINLY THE LEFT OUT AMOUNT WOULD BE GETTING CREDITED IN MY ACCOUNT AND I WAS PROMISHED THAT FEEDBACK REGARDING THIS WOULD BE FURNISHED FROM 24 TO 48 HOURS.
TONIGHT WHILE TALKING TO THEM ON [protected] I WAS AGAIN DENIED. WHEN ASKED TO RAISE A COMPLAIN AGAINST THE SAME AND FURNISH THE COMPAINT NUMBER CALL WAS ABRUPTLY DISCONNECTED. THEY WERE NOT HAVING ANY FEEDBACK FROM [protected].

3. NOW THE CRUCIAL QUESTION IS THIS THAT SHOULD WE BELIEVE THE PROMISES MADE BY CUSTOMER CARE EXECUTIVE ESPECIALLY FROM AIRTEL DIGITAL. BECAUSE THEY WOULD SAY SOMETHING, DO SOMETHING LEAVING YOU HIGH AND DRY.

4. IF THEY ARE NOT DOING ANYTHING WITHING A WEEK CERTAINLY GOING TO CONSUMER COURT IS IN MY MENU.

5. THERE'S A BIG VALLEY BETWEEN THE BIG NAME OF AIRTEL AND THE SERVICES OF CUSTOMER CARE OF THIS HIGH BRAND.

sir
my nos. is [protected] i want call details of 1.1.2012 to till date
plz sir

Honorable Authorities of Bharti group.

I don’t understand how to start? Still I’ll try to explain the deep concern with the way Bharti group is running his Airtel wing.
I was a customer of Airtel since 2010, my subscribed airtel number was [protected], I enjoyed services of airtel without any complaint regarding network or any other field.

However, I was billed for data usage in my bills...

I submitted an application to disconnect my Airtel Postpaid connection from West Bengal : [protected] on January 17,2012, and I was confirmed that my line will be disconnected within 15 days and I will have to pay only the rental of 15 days, i.e.,Rs.125. The bill containing amount Rs.125 came and I paid that and I was confirmed that my number is disconnected. But to my surprise again bill has come of Rs.263. I am paying for months without even using that number. For the past 6 months I was trying to get rid off that number since I am settled in Chennai now. And after lots of misleading and misinformation by useless Airtel customer-care executives of West Bengal I finally was able to submit the application to Chandannagar(West Bengal) Airtel store on 17th January. Next month bill came for the period 2nd January-17th January,as they said. I paid it and I was relieved that finally it got disconnected. But again bill came and when I called customer care in Delhi(Since customer-care executives in WB are unable to even recognize this number as Airtel number and also whenever I start to say my problem they say "you've called in the prepaid section"(whichever option I try)), they said the number is still active. They again set a request to disconnect the number and the file number is : 42512640. Please tell me what will happen to this new bill. I've not used the number for months. If this is the type of service I'm getting from Airtel I've to rethink about keeping my new Airtel postpaid number at Chennai. Could you please do the needful.

TO BLOCK THE SIM CARD
i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD AT DURGAPUR RAILWAY STATION. MY MOBILE NO.WAS [protected] . I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY.
my temporary Rituraj Kumar Ranjan MOB.NO. [protected]

My Cousin recharged my mobile number(95xxxx9091) with Rs.100 using AIRTEL MONEY in Online on 3rd Mar12. But I

did not get any amount. Then I called Airtel cust care, They told me I will be getting it with in 72 hours. Now

almost one week over. stil no amount credited on my mobile or recharged online icici bank account.

Below are the details about the transaction:

Mobile number:95xxxx9091
Transaction ID:[protected]
Transaction date : 03/03/12
Trasaction time : 2:40 pm
Airtel ref number:[protected]
Complaint num : AM[protected]


I dont know this AIRTEL MONEY is doing like this, We have called many times to cust care and

raised many compaints. But still no responce. They are totally reckless about their customers.

Requesting you to close this issue immediately by crediting the amount to mobile or to my icici back.Failing to

do the same may lead to serious actions.

SWETHA

Sir,

As per your mail we have attached the bill of 3g data card of Rs.2476.00, Airtel Receipt No.840389 dor Rs.250.00 dt.11.1.12 and the order copy for the landline connection.

The Airtel authorised Representative MR.M.Siva -cell no.[protected] and Mr.Ramesh-cell no.[protected] were approached me to canvas for the 3G data card and for the land line broadband connection. Already we had the BSNL broadband and they told the features of the Airtel,that is unlimited for Rs.699.00 and 500 local calls free, and after 3 months the rent will be Rs.499.00.For this We paid cash Rs.250.00 and they gave a receipt No.840389 and the order copy with the sign of Mr.Siva. Then they told the features of 3G data card then they told the cost is1799.00,first recharge is Rs.677.00 total of Rs.2476.00. We purchased this by way of cash and they told now we have no receipt ,we will deliver to-morrow.

But after a long time and so many calls they did not response and no proper answer from them and also We complaint to you through mail. At last We went to the Airtel Store showroom at K.K.Nagar ,Madurai (Ph:422099)and asked the receipt then they issued their own bill-Vel associates no.333 on 14.2.12 ,but I asked for the date of 12.1.12 ,they they simply overwriting and made correction as 12.1.12. I asked the registration about the 3G data card and the difference of the price they are not responding properly and threaten me to go out.They sold me the card for Rs. 2476.00 instead of 1476.00 offer., and they are doing malpractice of the price.They are selling the data card in their own bill instead of Airtel bill., and giving the wrong information by way of cheating. The Airtel store is not a proper one and doing fraud., which please note.

This is my clarification and request you to take necessary action in this regard and request you to refund the difference amount at the earliest. And also clarify whether the 3G card is in my name or not, because the people is not gave proper answer and the card is not working.My contact no.is [protected]., [protected].

Thank you. வாழ்க வளமுடன்
K.N.K.Ravindran @ Ravibhai
Ph : +[protected]
+91 [protected]

WE are very sorry to bring your notice the following :

1. My Post paid new connection : [protected], it activated on 11th Feb. and i requested them to activate ISD rooming. They need Deposit Rs 5000/=
Paid Vide Cheque no;125885,m/s Samporanam Enterprises, Coimbatore. And informed the same to Mr. Balaji [protected]. on 2nd March. till date it is activated.
Very poor service.
No response from any person.
sorry to bring to your notice.

Hi,

I am vignesh kumar. I applied for airtel DTH connection, but still it is not yet delivered to my home. But i got a msg from AD-TVSrvce saying that,

Dear Customer,
Thankyou for choosing the airtel digital tv, you will soon receive a call from our representative for registration of your digital tv connection.

But still no one is coming to my home for installation of airtel DTH and antenna, its been three days. Whenever i am calling them, they are telling it will be installed within today or within 1 hour. I am really frustrated. I hope already that i had lost my money. Why airtel become cheaters... I thought they are good in customer service, so only i paid the money.

Request you to provide me a SD set-top box ASAP, as I have already paid the money for the box. Pls.

Thanks and Regards,
Vignesh Kumar V.

Hi,

My Airtel broadband is not working for the last 8 days (Fixed line no - [protected])

I had raised this complaint several times to Airtel customer care (service req nos[protected] &[protected], then to the nodal officer (service request no[protected], and finally to Airtel appellate authority email id (serv req no[protected].

After a lot of false promises, NOBODY has yet called up to solve the problem, or even ask me what the problem is.

On 05/03/2012, after sending an email, somebody called up from Airtel, claiming to be from the Airtel Appellate Office, and assured that something will be done by 5:04 PM. I also received an email (from airtel appellate office) stating that the issue will be resolved by 06/03/2012, by 4:30PM. But as of now, it is 3:25 PM, and nobody has still contacted me for any resolution.

Whenever I call customer care, all they can say that your profile is not updated in the back-end, that is why broadband is not working. Can somebody tell those , that if my profile is not updated, then how come I received proper bills (paper bills) at my CORRECT address with my CORRECT name for the last 2 months????

So I just have one single question - IS AIRTEL BEING RUN BY A BUNCH OF OR JOKERS?

If that is not the case, then why is that no one - Customer Care, Nodal Officer or even the Appellate Authority - is able to solve the problem - or even look into it even after 8 days??? And how come EVERY single person in Airtel is lying and making false promises about solving the issue???

I think its better to disconnect Airtel Broadband permanently and move on to another service provider, since Airtel service quality has become pathetic!

Thanks,
Suman Ghosh.
ph - (+91) [protected]

I initially had a plan of Rs 1299 which included Free website builder and antivirus by airtel i continued the pan for almost a year and , I then changed the plan and asked to deactivate the web site builder and all other services at the change of broadband plan to 999 per month, later this month as i was out from town realised that i am charged rs 500 from last three months and Airtel is not ready to consider their mistake and waive off the money. Complaint number is 12649254 .

Dear Sir,This my no. [protected] and i had Successful but it doesnot
shows in my a/c.
Number: ERecharge
Content:
RECHARGE SUCCESSFUL on[protected] at 02:16PM.Talktime Rs 1.00.MRP Rs
160.00.TransID [protected].


This above is detail of my recharge,and there no proper reply from My Service Provider.
Thanks,
Hitesh

To
General (manager(Tower)
Bharti Airtel L.T.D (india)
sub: Request to installlation tower on samalkha Road Vill.shimla Gujran Panipat (Haryana)132104,
Sir,
With Due Request I beg to stat that it has very miror frquency a range if istal towers in my village & of her nerby village.My village distance is 10km from samalkha city on GT Road, so it does not satisfy customers so you are request is you desire to install another tower on samalkha Road shimla Gujran There is my own Land on this Road, Please inform me on my no.[protected]

Regards
Sant Kumar

My name is Sandeep Kumar, I'm using Airtel Prepaid number [protected].
A month before while browsing internet, unknowingly i clicked an ad that came in mobile, due to this Rs. 99 had been deducted from my account balance. But I didn't complain to the Airtel aithorities as it was my mistake.

But recently 2 days before I received a message from Airtel stating that the value added service that was subscribed by me would be automatically renewed by deducting Rs. 99 from my account. Then I had immediately tracked the services that are active in my mobile, but i recieved a message stating there are no services subscribed in my mobile.
Though i recieved such message I contacted the Airtel customercare cell, but the customer care representative also informed me that there are no services active in my mobile and also told me not to worry as the wouldn't be deducted.
But today I saw Rs. 99 deducted from my account.

This is not the first time that had happend to me like this, earlier also I had experienced like this with the Airtel.
I request Airtel to go through this issue and give me back my money and also stop the services that are active in my mobile.

my customer id is [protected]


i would like to file a complaint of the removal of animax from your service..
its a really good channel in which my niece and nephew adore..
its absurd to delete this channel as i see many useless channels on all the time and its a pain!
as customers we should be given an option whether to keep or remove a channel.
maybe i think its time for airtel dth to give us that chance and reconsider the removal of animax or any other channel as such.

I have been using Airtel DTH since July of last year.I recently moved from Mahalingapuram to Sholinganallur and Airtel came and disconnected the service at the old place.After moving to the new place with the dish and settop box I raised a reinstallation request.There is a mandate at my new apartment that none of the wires should be hanging outside and all the wiring has to be concealed.There is provision for having one DTH connection alone so tatasky came and installed it promptly and we are using that connection for our TV in main room.Airtel engineer came to my premises and tried doing the reinstallation in my bedroom but since he mentioned that it is not possible for him to conceal the wiring I decided to cancel my connection and return the dish and settop box.I have been trying to explain this to your customer care executives in the 1800 number provided and they don't seem to understand my request.It is really strange that your customer care executives start talking in hindi first without even understanding which part of India the customer is calling from. Anyway I was finally able to talk to a lady yesterday(March 5) who spoke in english and I explained that I want to disconnect the service.She raised the request for the same and the number is 16727294.But as expected no one has responded to this request as yet.I requested the lady to put my account status on hold until the request is attended so that my account balance does not reduce due to the daily burn rate.But I see that airtel promptly reduces the amount from my account balance in spite of me not using the connection.Also I believe I'am eligible for a refund for the dish and settop box as the reason I'am not able to install airtel at my new home is because of the concealed wiring.I hope someone would address this issue and disconnect the service asap and give me the refund i'am eligible for.

Regards
Seshadri

Greetings.

Past one week my Blackberry Internet Service is unavailable and AIRTEL seems to be out of Answer to my questions. Each time i call them they reply by asking me some questions which has answers i know past 10 years. Sometimes they ask me if i am able to see EDGE in Small or Caps bla bla.

When i am saying BIS is unavailable past one week then obviously EDGE will be in Small letters only. Now in the end they blame Blackberry by saying CDMA Handhelds with GSM Support has some issues from RIM itself which also is a wrong. I have also mailed RIM for the same.

I am not at all satisfied with their Service this time. They seem to have this WHO CARE attitude towards their customers.

Can Airtel answer me or return my 400 Rupees which promptly they deduct each moth for BIS Plan ? I am planning to move on to Vodafone along with my Friends...

sir,this is to inform you that i am an airtel prepaid customer.my mobile no.is [protected].i am a widow pension holder.for the last 2-3 months,airtel deducted rupees two-three everyday from by balance account.i have not accept any special offer.please stop all this nonsence service to restrict my balance only for talk.
thanking you.

SADHINA BANERJEE

barrackpore 05/03/2012

Hi,

I have recently taken the corporate airtel postpaid connection, my connection was activated on 25-feb-2012. My plan had the 200 mb free data usage. However yesterday[protected] , I was shocked to see my unbilled amount rs. 8417.[protected] and I got a message that your airtel mobile usage of rs. 5758 exceeds the credit limit of rs. 1000, pay rs. 5500 within 6 hours to continue the service. My services are now stopped. I called the customer service several times and none of them is able to explain me why I am charged so much. I have also previously used the internet data packages of 1gb at rs 98 and even in a month I was not able to finish the total usage of 1 gb. I am also 100% sure that I have not used so much of the data I.E within a span of 5days I cannot finish 200mb o[censored]sage. After talking with many customer care executives (5-6) and after mailing to them I got to know that GPRS is calculated on prorated basis. This was not earlier informed to me by any chance. I enquired the representative who sold me this card and who sits in my office about it and he is also not aware of it.

The other question is when my credit limit is rs 1000 why my services not stopped or I was informed when I crossed my limits. Please help me, this is all is really shocking and increasing lot of stress. I am not in position to pay any of such huge amounts.

Further my services (outgoing) are stopped (on[protected] even though my unbilled amount is increasing Rs[protected].