Airtel Complaints & Reviews

Bharthi Airtel - Messy Company making unsolicited calls..


Over the last few weeks, we are being continuously disturbed between 1-4PM everyday in the afternnon by unsolicited calls from "Airtel Digital TV". We have tried all means to sensitize this issue with the customer support teams and have failed. They keep asking us to dial some other number everytime, indicating very bad customer support. None of the persons are capable o[censored]nderstanding the issue and resolve for us. They infact told me that it is not a Airtel Issue, but a BSNL Issue - classic case foolishness. I have been using BSNL for the last 15 years and there has not been one single issue like this Airtel Digital TV Issue.

I have aged parents at home and this disturbance is not acceptable at all. We have no interest in having any of these sevices from Airtel..

I visited the kumarapark/seshadripuram airtel office to get details on who can support this - to my surprise none of them knew how to resolve this issue for me..they put me on to a IVR and also tell me some departments wont work on saturday's and sunday's.

Customer support for me in this case from Airtel is pathetic and sucks, 100%!

Is there anyone who can help me address this ?


Sunil Mittal - Are you listening? Your customer support team needs a revamp and some basic lessons!

-Kiran M R

Note:
First Complaint Mail Dated On 27.02.2012 (Monday)
Remainder Complaint Mail Dated On 05.03.2012(Monday)
Another Remainder Mail Dated On 09.03.2012(Friday)

Mobile Number: +91-[protected]
KANAGARETHINAM.V
Last recharge details: RC 35 using easy recharge dated on 27/02/2012.

Dear Customer care Executives,
1. Reference No: CU[protected] Dated on 27/02/2012 Speaking with Ms. Shakthi.
2. Reference No: CWRCH [protected] Dated on 27/02/2012.

I am using this (+91-[protected]) Airtel number from last 4 years, I think I am yours one of the valuable customer. I wish to change my network due to high call cost then I will send the Mobile Number Portability (MNP) request to 1900, then I have receive the call from your organization executive for not changing to other network we will give you the new plan with 6 months validity that offer is

1. LOCAL AIRTEL TO AIRTEL @ 10 P/Min,
2. LOCAL AIRTEL TO OTHERS @ 30 P/Min,
3. NATIONAL CALLS @ 50 P/Min

This Plan is activated on 09/02/2012.

Last one weeks I was received the flash message during messaging is RC 35=35 FTT in main Account! (Without any conditions apply)

Then today (27/02/2012) afternoon I wish to recharge my main account with RC 35 using full talk time offer then my account is credited with Rs.35. Thereafter my plan was totally changed to all network calls @ 1.5 P/Sec. Whenever I wish to call to 198 toll free number service was blocked. My call is totally not reach to our customer care officers calling 198. The uninformed changes by your side I am bothered above that.


Attachment Mail Dated On 05/03/2012(Monday)
No one can respond my complaint mail on last 1 week. So I wish to change my network from AIRTEL to Other one valuable Network because of no resolution/response give from your Airtel network side to the customer.

My Unique Porting ID is AT836885 valid up to 16/03/2012.
The world’s largest No:1 cheating network is Bharathi Airtel Limited, India.
Please take the legal and necessary action on above mentioned airtel network.

I declare that the information furnished above is true to the best of my knowledge.

Regards,
Kanagarethinam.V
+91-[protected]
[protected]@yahoo.co.in

sir this is my mob no-[protected]..i am using a airtel prepaid service on my blackberry bold handset..my balance is getting reduced several times a day like 10ps and 20ps..when i contacted cc they told tat i am using web services..but the fact is that i dont have even the settings for it..i am only using wifi..there is no access point enabled in my handset....so i request you to kindly take note of this and solve my problem..

Sir:
My mobile number [protected] which is in Idea network is applied by me for porting to airtel on[protected], they give a sim which they say that it is TN HLR1 sim, because this number is ported back again to Airtel( before Idea it is Airtel sim), after five days I received a SMS that the porting request is accepted by donor and number will be ported on[protected], ya at that day the idea sim get deactivated and airtel sim shows network, I was asked already to dial 123 and to select language to activate the sim, when I try to do this the IVR guided me to enter your airtel prepaid number, when Input my number, it says that it is not valid airtel number, I tried several times but all in vain, I contacted the customer care for about 20 times on[protected] and 5 times on[protected], but my sim is not activated, ie I dint receive or not able to do outgoing calls, but I receive some messages, The customer care officials just say something but din't say any valid solution, I contacted the Airtel official too, all saying same thing it will be activated after selecting language and they also guided me to recharge various recharges like 33,35,70 or 48 when I called them but none of the recharges are succesful, this is not only my personal number but also official number, I missed many important calls and also I am very much frustrated because of this, I want the full details of the Customer care officials and their higher officials and also the details of showroom officials their manager and all, I want to lodge a complaint in consumer court against all of them for their careless attitude and for frustration caused by them and loss of Important calls. I din't see such a useless network before, their aim is only money and not customer satisfaction

i am struggling to follow up with Mr. Sheetal Kanungo from last 15 days to reactivate my old mobile number ,but pathetic responce from him ,it is on his choice whether he will receive my call for follow up or not ,if received by mistake ,a new excuse will be given ,i wrote a communication to him on 7th after getting frusted ,communication was[protected]Dear Mr.Sheetal ,
This is regarding Mob No [protected] in name of Bharat Business Channel Ltd which we discontinued in the month of Nov’11 due to signal problems. Bills pending for the same (total amount due was 5928.44 as on[protected] was paid through cheque of Rs 119675, cheque no 622438 on[protected].

Now we have applied for re activation of this Mob No in individual name of Santosh Kumar Dwivedi, CAF also has been submitted two times but the same is pending till date. We are regularly in follow up with yourself & Mr. Narendra for the same but no action has been taken till date. Even phones are not being picked up by you people ,I am feeling helpless ,if any issue is there ,at least I expect that you inform me accordingly.

Please look into the matter & do the needful.[protected]it is 10th today but as usual no responce ,they dont bother to keep customer informed ,can any body help me?

Santosh Kumar Dwivedi
[protected]
[protected]

I have opted for 225 booster in airtel, It gives you 10 ps airtel local and local.national sms free. I activated the booster during february, for one month i was sending msg to other state using booster, but suddenly one day the msg is costing 1.50 , even booster also not over. I called customer care, they are telling that the booster covers only airtel numbers,other numbers it will cost 1.50, but i dono how they instantly change plans without intimating . this is not the correct way how a well developed company behaves. it looks like they want to cheat us,

MY AIRTEL DIGITAL CONNECTION NO IS [protected].
1. INITIALLY THE CONNECTION WAS PURCHASED ONLINE WITH A PROMISE FROM CUSTOMER CARE FOR FREE OF COST TRANFER OF MY DTH TO ANY PART OF INDIA HAVING BEEN PURCHASED ONLINE. BUT THEY CHARGED RS 600 FOR THE SAME FOR SHIFTING IT FROM DWARKA (DELHI) TO INDIRAPURAM (GHAZIABAD).
2. ON 14 JAN 12 MY DTH ACCOUNT WENT IN NEGATIVE BALANCE OF RS 5.70/-. THERE WAS AN OFFER OF RS 15/- EXTRA ON THE RECHARGE OF RS. 310/-. WHILE TALKING TO CUSTOMER CARE ON THE SAME DAY I WAS INFORMED THAT AS THE ACCOUNT IS IN NEGATIVE ZONE THIS EXTRA AMOUNT CAN NOT BE GIVEN AND I WAS ADVISED BY THE SAME CUSTOMER CARE EXECUTIVE THAT FOR GETTING THAT EXTRA TOP UP I NEED TO PUT 310+6=316 IN MY ACCOUNT (RS 6 FOR REMOVAL OF NEGATIVE ASPECT AND 310 FOR THAT OFFER). I QUERIED FROM THE SAME EXECUTIVE THRICE AND CONFIRMED BY HIM THAT I NEEDED TO RECHARGE IT WITH 316/ - COLLECTIVELY.
AFTER RECHARGE I DIDNOT CHECK WITH THE SAME AS I WAS NOT HAVING ANY DOUBT.
ON 08 MAR 12 MY ACCOUNT WAS SUSPENDED AND ON QUERY I FOUND THAT MY ACCOUNT BALANCE WAS LEFT WITH RS 1.07/-. DURING CONVERSATION I CAME TO KNOW FROM THE CUSTOMER CARE EXECUTIVE THE ON 14 JAN 12 MY ACCOUNT WAS NOT FED WITH THAT EXTRA AMOUNT OF RS 15/- AS SHE WAS SAYING YOU HAD NOT RECAHRGED WITH RS 310 AND THAT OFFER WAS ONLY FOR 310 RECAHRGE. ON MY INFORMING HER THE CONVERSATION WHICH I HAD WITH THEM ON 14 JAN 12 SHE FLATLY REFUSED DOING ANYTHING IN THIS RESPECT.
ON MY FURTHER INSISTENCE MY CALL WAS FORWARDE TO HER SENIOR FOR THE SAME KIND OF REPLY. FURTHER I WAS PROVIDED [protected]. THERE AGAIN ON THAT NUMBER I WAS TOLD THAT THEY WOULD BE CHECKING WITH THE CALL RECORDS AND IF FOUND SAME CERTAINLY THE LEFT OUT AMOUNT WOULD BE GETTING CREDITED IN MY ACCOUNT AND I WAS PROMISHED THAT FEEDBACK REGARDING THIS WOULD BE FURNISHED FROM 24 TO 48 HOURS.
TONIGHT WHILE TALKING TO THEM ON [protected] I WAS AGAIN DENIED. WHEN ASKED TO RAISE A COMPLAIN AGAINST THE SAME AND FURNISH THE COMPAINT NUMBER CALL WAS ABRUPTLY DISCONNECTED. THEY WERE NOT HAVING ANY FEEDBACK FROM [protected].

3. NOW THE CRUCIAL QUESTION IS THIS THAT SHOULD WE BELIEVE THE PROMISES MADE BY CUSTOMER CARE EXECUTIVE ESPECIALLY FROM AIRTEL DIGITAL. BECAUSE THEY WOULD SAY SOMETHING, DO SOMETHING LEAVING YOU HIGH AND DRY.

4. IF THEY ARE NOT DOING ANYTHING WITHING A WEEK CERTAINLY GOING TO CONSUMER COURT IS IN MY MENU.

5. THERE'S A BIG VALLEY BETWEEN THE BIG NAME OF AIRTEL AND THE SERVICES OF CUSTOMER CARE OF THIS HIGH BRAND.

sir
my nos. is [protected] i want call details of 1.1.2012 to till date
plz sir

Honorable Authorities of Bharti group.

I don’t understand how to start? Still I’ll try to explain the deep concern with the way Bharti group is running his Airtel wing.
I was a customer of Airtel since 2010, my subscribed airtel number was [protected], I enjoyed services of airtel without any complaint regarding network or any other field.

However, I was billed for data usage in my bills which I strongly...

I submitted an application to disconnect my Airtel Postpaid connection from West Bengal : [protected] on January 17,2012, and I was confirmed that my line will be disconnected within 15 days and I will have to pay only the rental of 15 days, i.e.,Rs.125. The bill containing amount Rs.125 came and I paid that and I was confirmed that my number is disconnected. But to my surprise again bill has come of Rs.263. I am paying for months without even using that number. For the past 6 months I was trying to get rid off that number since I am settled in Chennai now. And after lots of misleading and misinformation by useless Airtel customer-care executives of West Bengal I finally was able to submit the application to Chandannagar(West Bengal) Airtel store on 17th January. Next month bill came for the period 2nd January-17th January,as they said. I paid it and I was relieved that finally it got disconnected. But again bill came and when I called customer care in Delhi(Since customer-care executives in WB are unable to even recognize this number as Airtel number and also whenever I start to say my problem they say "you've called in the prepaid section"(whichever option I try)), they said the number is still active. They again set a request to disconnect the number and the file number is : 42512640. Please tell me what will happen to this new bill. I've not used the number for months. If this is the type of service I'm getting from Airtel I've to rethink about keeping my new Airtel postpaid number at Chennai. Could you please do the needful.

TO BLOCK THE SIM CARD
i LOST MY MOBILE HANDSET ALONGWITH MY SIM CARD AT DURGAPUR RAILWAY STATION. MY MOBILE NO.WAS [protected] . I WANT TO BLOCK THE SIM CARD SO THAT NO ONE MIS USE IT. BUT THE BSNL OFFICIALS SAY THEY REQUIRE A COPY OF FIR. ONLY FOR BLOCKING A SIM CARD, FIR SHOULD NOT BE INSISTED UPON. I REQUEST THE BSNL TO BLOCK MY SIM IMMEDIATELY.
my temporary Rituraj Kumar Ranjan MOB.NO. [protected]

My Cousin recharged my mobile number(95xxxx9091) with Rs.100 using AIRTEL MONEY in Online on 3rd Mar12. But I

did not get any amount. Then I called Airtel cust care, They told me I will be getting it with in 72 hours. Now

almost one week over. stil no amount credited on my mobile or recharged online icici bank account.

Below are the details about the transaction:

Mobile number:95xxxx9091
Transaction ID:[protected]
Transaction date : 03/03/12
Trasaction time : 2:40 pm
Airtel ref number:[protected]
Complaint num : AM[protected]


I dont know this AIRTEL MONEY is doing like this, We have called many times to cust care and

raised many compaints. But still no responce. They are totally reckless about their customers.

Requesting you to close this issue immediately by crediting the amount to mobile or to my icici back.Failing to

do the same may lead to serious actions.

SWETHA

Sir,

As per your mail we have attached the bill of 3g data card of Rs.2476.00, Airtel Receipt No.840389 dor Rs.250.00 dt.11.1.12 and the order copy for the landline connection.

The Airtel authorised Representative MR.M.Siva -cell no.[protected] and Mr.Ramesh-cell no.[protected] were approached me to canvas for the 3G data card and for the land line broadband connection. Already we had the BSNL broadband and they told the features of the Airtel,that is unlimited for Rs.699.00 and 500 local calls free, and after 3 months the rent will be Rs.499.00.For this We paid cash Rs.250.00 and they gave a receipt No.840389 and the order copy with the sign of Mr.Siva. Then they told the features of 3G data card then they told the cost is1799.00,first recharge is Rs.677.00 total of Rs.2476.00. We purchased this by way of cash and they told now we have no receipt ,we will deliver to-morrow.

But after a long time and so many calls they did not response and no proper answer from them and also We complaint to you through mail. At last We went to the Airtel Store showroom at K.K.Nagar ,Madurai (Ph:422099)and asked the receipt then they issued their own bill-Vel associates no.333 on 14.2.12 ,but I asked for the date of 12.1.12 ,they they simply overwriting and made correction as 12.1.12. I asked the registration about the 3G data card and the difference of the price they are not responding properly and threaten me to go out.They sold me the card for Rs. 2476.00 instead of 1476.00 offer., and they are doing malpractice of the price.They are selling the data card in their own bill instead of Airtel bill., and giving the wrong information by way of cheating. The Airtel store is not a proper one and doing fraud., which please note.

This is my clarification and request you to take necessary action in this regard and request you to refund the difference amount at the earliest. And also clarify whether the 3G card is in my name or not, because the people is not gave proper answer and the card is not working.My contact no.is [protected]., [protected].

Thank you. வாழ்க வளமுடன்
K.N.K.Ravindran @ Ravibhai
Ph : +[protected]
+91 [protected]

WE are very sorry to bring your notice the following :

1. My Post paid new connection : [protected], it activated on 11th Feb. and i requested them to activate ISD rooming. They need Deposit Rs 5000/=
Paid Vide Cheque no;125885,m/s Samporanam Enterprises, Coimbatore. And informed the same to Mr. Balaji [protected]. on 2nd March. till date it is activated.
Very poor service.
No response from any person.
sorry to bring to your notice.

Hi,

I am vignesh kumar. I applied for airtel DTH connection, but still it is not yet delivered to my home. But i got a msg from AD-TVSrvce saying that,

Dear Customer,
Thankyou for choosing the airtel digital tv, you will soon receive a call from our representative for registration of your digital tv connection.

But still no one is coming to my home for installation of airtel DTH and antenna, its been three days. Whenever i am calling them, they are telling it will be installed within today or within 1 hour. I am really frustrated. I hope already that i had lost my money. Why airtel become cheaters... I thought they are good in customer service, so only i paid the money.

Request you to provide me a SD set-top box ASAP, as I have already paid the money for the box. Pls.

Thanks and Regards,
Vignesh Kumar V.

Hi,

My Airtel broadband is not working for the last 8 days (Fixed line no - [protected])

I had raised this complaint several times to Airtel customer care (service req nos[protected] &[protected], then to the nodal officer (service request no[protected], and finally to Airtel appellate authority email id (serv req no[protected].

After a lot of false promises, NOBODY has yet called up to solve the problem, or even ask me what the problem is.

On 05/03/2012, after sending an email, somebody called up from Airtel, claiming to be from the Airtel Appellate Office, and assured that something will be done by 5:04 PM. I also received an email (from airtel appellate office) stating that the issue will be resolved by 06/03/2012, by 4:30PM. But as of now, it is 3:25 PM, and nobody has still contacted me for any resolution.

Whenever I call customer care, all they can say that your profile is not updated in the back-end, that is why broadband is not working. Can somebody tell those , that if my profile is not updated, then how come I received proper bills (paper bills) at my CORRECT address with my CORRECT name for the last 2 months????

So I just have one single question - IS AIRTEL BEING RUN BY A BUNCH OF OR JOKERS?

If that is not the case, then why is that no one - Customer Care, Nodal Officer or even the Appellate Authority - is able to solve the problem - or even look into it even after 8 days??? And how come EVERY single person in Airtel is lying and making false promises about solving the issue???

I think its better to disconnect Airtel Broadband permanently and move on to another service provider, since Airtel service quality has become pathetic!

Thanks,
Suman Ghosh.
ph - (+91) [protected]

I initially had a plan of Rs 1299 which included Free website builder and antivirus by airtel i continued the pan for almost a year and , I then changed the plan and asked to deactivate the web site builder and all other services at the change of broadband plan to 999 per month, later this month as i was out from town realised that i am charged rs 500 from last three months and Airtel is not ready to consider their mistake and waive off the money. Complaint number is 12649254 .

Dear Sir,This my no. [protected] and i had Successful but it doesnot
shows in my a/c.
Number: ERecharge
Content:
RECHARGE SUCCESSFUL on[protected] at 02:16PM.Talktime Rs 1.00.MRP Rs
160.00.TransID [protected].


This above is detail of my recharge,and there no proper reply from My Service Provider.
Thanks,
Hitesh

To
General (manager(Tower)
Bharti Airtel L.T.D (india)
sub: Request to installlation tower on samalkha Road Vill.shimla Gujran Panipat (Haryana)132104,
Sir,
With Due Request I beg to stat that it has very miror frquency a range if istal towers in my village & of her nerby village.My village distance is 10km from samalkha city on GT Road, so it does not satisfy customers so you are request is you desire to install another tower on samalkha Road shimla Gujran There is my own Land on this Road, Please inform me on my no.[protected]

Regards
Sant Kumar

My name is Sandeep Kumar, I'm using Airtel Prepaid number [protected].
A month before while browsing internet, unknowingly i clicked an ad that came in mobile, due to this Rs. 99 had been deducted from my account balance. But I didn't complain to the Airtel aithorities as it was my mistake.

But recently 2 days before I received a message from Airtel stating that the value added service that was subscribed by me would be automatically renewed by deducting Rs. 99 from my account. Then I had immediately tracked the services that are active in my mobile, but i recieved a message stating there are no services subscribed in my mobile.
Though i recieved such message I contacted the Airtel customercare cell, but the customer care representative also informed me that there are no services active in my mobile and also told me not to worry as the wouldn't be deducted.
But today I saw Rs. 99 deducted from my account.

This is not the first time that had happend to me like this, earlier also I had experienced like this with the Airtel.
I request Airtel to go through this issue and give me back my money and also stop the services that are active in my mobile.