| Address: Chennai, Tamil Nadu |
Hi all..,
*****Airtel's False rates on Ratecutter packages. and Worst treatment..******
I went to one of the Regular Agencies where i top up my Airtel account.
I have had to call dubai very frequently , that i enquired about Ratecutter package.
The Airtel Leaflet (authorized) showed 1.2 paise/sec for a 14 rs/- package.
I wondered that's a good offer comparing to older packages which i used
for 44 rs/- for international calls. I topped up by 350/ rs for full talktime offer.
Unfortunately for me all my money has gone . When enquired the agent had no clue.
and asked me to enquire with the customer services.
The worst ever treatment is I was treated like an illiterate on enquiry.
They asked how on earth will you get 1.2p /sec for dubai calls.
it's 12 paise they said. I told them , then why have you given it as 1.2p/sec.
They said..even if its given like that, i should have had used my brain., while even
local calls doesn't come in that rates. I asked them the way to lodge a complaint.
They gave me a nodal office number..The guy who answered my Query was decent
and asked me how much did i top up and i would be given refund, if i can
send a scan copy of the leaflet in the mail. and Asked me not to go for consumer court
and they would sort this out with refund, and correct their mistakes.
On sending the below mail....They called me after 2 days..
and said that They would refund me 14 + 14 = 28 Rs/- , The rate cutter amount.
I was shocked and asked them why then i will spend 20 bugs on scanning your poster.
They said they'll escalate this and let me know if i recieve anything more..
I wonder how this kind of treatment is given to a learned customer like me..
I terribly felt embarrased, cheated, and fooled , and thought i should have gone for consumer court instead.
I lodge this as a complaint for the sake of those uneducated people in india and my state.
I wouldn't spare anything more than this, as i lost trust on their action., and the way they try to fool us around.
It makes us feel how cheap we are for them..,
I am also attaching the Airtel Poster here..check those rates.
Mail content:
With Reference to our Telephonic Conversation on the complaint
on airtel dubai ISD package. The package was wrongly given
in your leaflet as 1.2 p/sec, believing this which i lost all my topup amount
for last couple of months.
On contacting the Airtel Customer services in 121, I was given sloppy and Disgusting answers
and They treated worst like i am an illiterate.
I Usually top up at your dealer's store near Golden Flats, Mugappair, Chennai - 600 037.
Attached your leaflet scanned which also shows decimal values
for other rate cutter package like US. Please check it.
even Your Recent leaflet updated in January'12 also shows same figures.
Hope you'll do something about this mistake,
or I shall I proceed with other processess.
~ Vasanth.R
My Mobile No: [protected]
Aug 13, 2020
Complaint marked as Resolved 
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6 or 7 months back, callertune tune got activated automatically and rs.20 got deducted.
So i used airtel automatic IVR system to deactivate it. I received a sms saying the will get deacivated within a day.So i thought that service would have been deactivated. but to my surprise , the very next month another 20 rs was deducted from the account, so i called the cust.care to deactivate the service, he accepted the request and said that the service wud be deactivated soon. Then i was not in bangalore for 2 months, wen i came bk , my aunt said still amount getting deducted so i called cust.care again , but to my surprise he told
that two services are active, 1>caller tune n 2> cricket updates....(I hv no idea how can a old lady aged 78 wh's not interested in cricket n present day music can activate such services,)....So i asked him to deactivate all the services, (also asked him abt the request given earlier, to that he said he has no idea abt that, wat a dumb answer by the cust..care), he also said that he wud send a request to the company n assured that all services wud be deactivated soon. After that i dint meet my aunt 2 months as i was busy.but wud talk over the phone, every time when i cal she wud tel 40 rupees getting deducted in a month. So wen i met her two months later, i went to the cust.care centre in indiranagar....wen i told the representiv abt all the prob. i faced he took me to corner n gave me a cordless phone without speakin a word...When i spoke, he was a cust. care rep.. again i requested for deactivation...again he accepted my request n assured me that the service wud be activated in 24 hrs. I was waiting for the next month to chk whether the services are deactivated. to my surprise , another 40 rs was deducted again.... so i decided that enough is enough, n changed the service provider itself ....wat i want to know is that even if it was activated by accident, how can a top company like airtel cud not pay heed to a single customer, in spite of several requests....wil somebody take action against the so called top company called AIRTEL ,who's taking the customers for a ride?????? if they continue doing this, i'm sure they'l lose a lot of customers....