Airtel — Service

I Jeet Soni is using your Airtel Connection Since Last 8 years. My no. is [protected].

I m attached with a corporate house as Chief Administrator. After joining in this organisation we had taken a 27 nos of airtel connection.
Infact in my family we all are airtel users.
Initially i was really satisfied with your service but its the worsts service you people are providing to your loyal customers.
Your Customer Care Service is turning into a garbage area.
Executives doesn t know how to speak to there customers.
They don t have any etiquette s and manners. They just take call to reduce the call pressure. not to resolve the problem of your customers.
I have recorded few interactions with your executives you itself check it.
I have recharged my phone with a recharge denomination of Rs.94- on 10th Nov 2009 at an around 10:30 PM.
And according to this recharge denomination i should get 100MB free GPRS from 8AM to 11:59PM and 2GB free GPRS from 12 Midnight to 7:59 Am.
I did got the service but only 100 MB not 2 GB.
i made Several complains in ur Customer Care Department but all in vain. No body was able to rectify my problem.
The complain nos are

[protected] Given by Mr. Arindam
[protected]- Given by Mr. Manna Roy
CGPSC[protected] Given by Miss Moumita
[protected] Given By Mr. Amit Chauhan

And with it whenever i try to access for my PAID SERVICE I am being charged for it and the balance is getting deducted from my main account.
Approximate more than Rs. 100 - has been deducted for accessing my PAID SERVICE.
I am now churning into a different mobile service. I had enough of your excuses. Half of your customer Care Executives doesn t want to help your customers and they talk to your customers in a very arrogant way. you will get all your prove with the attachments i m sending to you.

Jeet Soni

I had tried to send an sms to a number in Germany,my account balance was reduced by rupees five but the message was not sent.it had happened in the past too.i am unable to understand why this is happening,further its becoming impossible to talk to customer care personally,the available numbers are not offering the option to talk to the operator.

dear all...
cust id [protected]
service airtel dth
having been using this service since oct 09 and am entitlled to get zee cafe zeestudio according to my package..... since last two months stopped getting these channels ....when u call the customer care to b frank THEY DO NOT CARE...I spokt to pradeep twice who hung my call along with one raja....when they cant resolve your issues they cut the call (u call this service??? i told them that i want to speak to some1 who can solve this issue and now they have barred my calls that was too much now how do i solve this issue????????

I am not being able to make any phone calls. do not know the reason.

my name is christopher dmello customer id [protected]. i have just recharged for 250 rs in my account but the account is registered for some other person please clarify this problem.

Dear Sir,
I’m Sandeep Tiwari my airtel no. [protected] this is a coin box no. that last 2 month’s switch off and problem, already I have paid to 500 Recharge voucher’s this coin box this related complains many times ago 2 month but no any response for your side.
This regarding I’m complaining to the Mr. Pankaj (Jabalpur) Mo.No. [protected]
But they are no any help me for this related. So kindly request for you solved by this problem
My 500 Rs /- loss last 2 months Please sir provide me your airtel service. Please me update by mail urgent.
Customer Name – Ratan lal Tiwari
Box No. - [protected]
Pondi Kala A
Gosalpur, Sihora, Jabalpur (MP)
[protected]
[protected]
[protected] (Sandeep )

I am a Airtel Prepaid customer.
From a month I am getting auto-subscribed to Airtel Picture Post.
Airtel is sending SMS from 54321 with it's Airtel Picture Post messages with title like below

"Bindas Babes...Hottest Babes Ever... Click Link!!"
"Hot babes in rain... Hottest Babes... Click Link!!"

Link: http://202.46.201.113/ar3/6un/smash99.jsp

Airtel is sending this kind of adult SMS even without me subscribing to such content.

I want an answer from Airtel regarding why they are sending such adult content (spam). If possible stop these kind of messages my number is [protected]

I am a user of Air Tel DTH.I am regularly using it from 6-7 months. But now it is not working properly. I had registered a complaint to Air Tel DTH Customer Care request no. 5407613 dated 13.02.2011.The customer care replied that our complaint would be attended at 5:26pm dated 13.2.2011.But our complaint was not attended till 5:30 pm 14.02.2011.So I again call at helpline. They responded that please contact [protected] if our case is not resolved. When I contacted the dealer he responded by saying that from where u purchased your Air Tel DTH. But he did not resolve our case. Then again I called to customer care and they responded by saying that our case would we finally resolved by 5:00 pm dated 15.02.2011.But instead of that I got the message that our case has been resolved. But no one came to our house to check the system and not even it is resolved. I am being exploited by the dealer and the company.

before instalation to get money u people tell we fix the dth in 24hrs but after getting payment when we call u people tell u get message when we r going to fix on ur mobile and i get the message that it will be fix after one week i am not happy with ur service

I have Airtel Prepaid Account & my number is [protected]
I want call history of Month March 2011
Please send me at sush.[protected]@gmail.com or paresh.[protected]@gmail.com this email address

Customer ID No: [protected]-001
Ravi Shankar
Mobile No: [protected]

Today( 18.03.11) I have re-charged my Airtel DTH at 12:40 pm. And now 10 pm (at night) but still no one chanel is coming. Really it is very bad experiance of Airtel DTH. Since installation I am getting problem again & again. We have another connection( of my brother) of TATA Sky that is running perfectally without any service issue. Airtel DTH service is very very poor. Being a customer I would suggest to every one please do not instal Airtel DTH. Their customer care executive makes false commitment to customer. Which is very bad. I am going to complaint in Consumer Court regarding the Service of Airtel DTH.

Thanks..
Ravi
+91-[protected]

Cool down dear me too is an Airtel DTH customer & is expert in analyzing customer care practices they have good customer care call them @ [protected] to make the matter solve.

Regards
Dinesh Chamoli

the service of airtel is very pathetic.....the customer care is completely uneducated and its been pricking even more after they have started charging to speak to customer care. i dont understand when they are charging what is the harm in providing the service for the same...when you dont charge or provide free service....it can be understandable at one point but not everytime....thank god to number portablility i m switching to vodafone otherwise i would have definitely found out another option too....it is a very basic and common sense ..people being in the service industry and not providing service...i dont know how to try to justify your ownselfs in your own industry....it is clearly the carelessness and casuality the company is going through.....this is completely unacceptable.....customer care not even talk properly after keeping on hold for quite a few minutes.....they directly disconnect saying they are transfering the line but god only knows which way do they transfer....they themselves doesnt feel a poke...as a human being too...the lethargy and laziness and cheapness is to the peak......atleast pay some respect to humanity....even this is lost to the core....world will come to an end someday ..but what about the karmas...god is seeing all o[censored]s in all the angles...its not a 60-80 years life which we spend..its a lifetime life which we deal with the energy around...beware people......

Unable to contact the customer support executives.

I have been using airtel DTH for 2 years. recently i shifted my home. for over 2 weeks this people have been promising me installations, but the installation of the connection hasn't happened even after 2 weeks. Every time i call them , they give a time resolution but they never show up. i am demanding my money back, still they are not ready to refund the amount also. God, pls save me from this people. .All i want now is justice.

I had given my contact a long time ago and for 2 weeks ur engineers kept on delaying it. Specially one Mr. Gunasekar (cell no [protected])who was originally assigned with this task, had even switched off his phone on the day i told him to come. However it got resolved on 9th april. I was really dissatisfied with the unprofessional service quality i got from airtel

my Airtel dth box card number[protected] but i can`t know my customer ID.How i find it.

Hi,

Off let AIRTEL service is going down day by day, My ID [protected], kindly note we had taken this connection with South Package from day one... Last couple of month we are receiving the SMS message from back end saying that TAMIL TOP UP activated in your account under promo offer will be discontinued effecive from 20th APRIL 2011, to view they are asking us to pay Rs. 30/- per month...

Why all of sudden they have to stop this service? since we had already viewing till date South package, May I know the reason why? Also request your back end team to kindly activate the service immediately without any further reminder...

Regards,
IYER.S

Airtel — Airtel sucking my money and time but no service

[protected]
I called Airtel customer care on the following issues:
1) Mobile Internet is not working well that means working for only 20-30 seconds and remaining idle and again i have to redial the connection.

for this problem, i called many times.. they always respond to one thing... your settings problem, we'll send settings and some will say... we'll guide you to set the settings... but my problem is not the settings.... Connection continuity is my problem... atleast i called for 15 times... every time they say... we are giving settings now... apply now... it will work... i[censored] have any problem... call to 121 or 12118...

After sometime... i called and said the problem... and i asked to Please connect to your Superior... i can explain what the problem is.... that guy said.. "i'm connecting sir ... pls. wait... " me waited for 10 minutes and last call disconnected... i lost money as 0.5rupee/3mintes many times.. but i didn't get the solution...

Some say like your billing message will make like... so call to 121 and deactivate that... i had called to 121... for complaints call 198.. i again called to 198... there call 121 message... at last i tried to connect the person ... there a message saying for any complaints dail *121#

Sir, Airtel is sucking my Money and my time... but i didn't get the solution....

Please take action...

To,
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com


I'm SATYANAND CHETTUPALLI ... USING MOBILE NUMBER [protected]... ACTUALLY MY PERMANENT ADDRESS IS IN VISAKHAPATNAM AND FROM 2 YEARS I'M IN HYDERABAD.

MY PRESENT ADDRESS:

SATYANAND CHETTUPALLI
C/o B.ANAND RAO
DOMALGUDA
HYDERABAD



MY PERMANENT ADDRESS:
SATYANAND CHETTUPALLI
SRIRAMNAGAR
NEAR COROMANDEL GATE
VISAKHAPATNAM


FROM LAST 3 DAYS ONWARDS I'M USING OTHER NUMBER... BECAUSE I'M VEX OF YOUR SERVICE AND YESTERDAY NIGHT I USED AIRTEL AND TRIED FOR CUSTOMER CARE... SAME PROBLEM AS SAYING DIAL TO *121#


AND WHEN I DAILING 121312 BEFORE EVERY RECHARGE... SAYING ONLY "THERE IS NO OFFERS TO YOUR MOBILE NUMBER"... AND I'M PAYING MORE WHEN COMPARED TO OTHER SERVICES...

AND NOW I NEED INTERNET VERY MUCH... AT PRESENT I DON'T WANT TO ANY TRAILS BEFORE MY EXAM... I'LL BE IN CONTACT WITH THIS MAIL ADDRESS...