Airtel Complaints & Reviews

Sir,

Still I didn't get any reply from your side, and my number [protected] activated.

Can you please complete the process fast.

I am ready to give any information for your further assistance.

At the same outlet, I converted my post paid to prepaid connection by submitting all documents but still my number is not active. They didn't even tell me what's the problem.

When I contacted customer care, they asked me to visit the outlet.

Those guys didn't give me their contact number to call them if there is any issue.

Now, I have to take my time to visit once again. Why should I waste my time and petrol for their poor service?

I'm going to rough them up for sure when I visit.

Airtel — Bill for Mobile Service being sent even after closure of connection

Hi,
I have a serious concern the way your billing department is working.Airtel connection for number [protected] has been closed and all pending amount has been cleared.

All my communication with Airtel customer care ( [protected]@in.airtel.com) has been registered in the e-mail chain which has with sub-line 'CLOSE CONNECTION FOR [protected] [|BAL|[protected]|[protected]|]' ,which can be retrieved by Air-tel Customer-Care Personal (if anyone is seeing this post).

However couple of days back, I got a mail from Airtel with a new bill for the month of May 2011 (refer 3rd attachment).

I really don’t understand how an corporate Airtel account remain active even after request was placed long back (19-April 2011) and all pending amounts are cleared (see attachment 1 and 2)? Is this the way your long term customers are treated these days? ( 3 years with Airtel, with Broadband, DTH, Landline, 2 cell connection-- I had for my stay in Bangalore since last 3 years) This is not acceptable.

Please see to this ASAP and provide proper resolution.

Thanks Airtel for responding and confirming to ignore the bill.

I have just mailed my contact number to your mail id at [protected]@in.airtel.com . I right now out of India and I have provided my oversees contact number. You can get in touch with me on that number. However if you can not /do not want to call on international numbers, you can mail me at [protected]@gmail.com and I will provide you whatever details you need.

Thanks.

Anindya

Airtel — Bill payment after closure request

Hi,

I have requested for internat broadband transfer on 09-oct-2011 to a new house . I have been given assurance that , it is available on new facility.

after one week , they told me that it is not possible to provide new connection. I Requested them to close the connection from 09-oct-2011 as there has been false commitments.

They have charged bills till november , for which i haven't availed facilities.

DSL Number is[protected]

Thanks
Taranjit Singh

Just now Rs.4.20 was deducted for no reason..what's going on..every few hours different amounts are being deducted..where..I even mailed Airtel yesterday and there's no response..I'm losing so much money..please respond to my problem asap

When this will get resolved. let me know asap??

A sum of Rs.45.60 (RS Forty five & Paisa sixty only) has deducted from my prepaid mobile connection no [protected] on dated 04.05.2010 on a/c of downloading charges from my mobile as confirmed from customer care.
I confirm that i have never used intrnet service from my mobile.
This is the second instance that they had debited my a/c without any reason/usage of value added facility.You are requested to arrange to reverse the same.
regards,

CHHAVINDER KUMAR SINGLA

Dear Sir,
i have been charged downlaoding java games from airtel.charged Rs 50. AD-54321 sms
when i have not downloaded anything or clicked any link
then after
i got three more sms that i have been charged Rs 99. every time for downloading Java games from airtel

when i have not downloaded any games or clicked any link.

customer

Ashish Gosain

date 16/05/2011
time 12.49 am

THEY HAVE BILLED RS 50/ FOR SMS CHARGES FOR DOWNLOADING (javagame_real football). I HAVE NOT SEND ANY SMS NOR DOWNLOADED THE GAME. WHEN COMPLAINTED TO CUSTOMER CARE EXECUTIVE EITHER REFUSED TO RETURN THE MONEY AND NOT TAKEN MY COMPLAINT. THEY ARE BEHAVING RUDELY.
MY MOBILE NO [protected]
RGDS
N SURESH

Airtel India — Customer Care Unavailability

I am highly disappointed by Airtel Customer care help line.

I was trying to reach from last 2 weeks, but every time
whenever i selects option to talk with customer executive, call
gets disconnected.

What is this. When i want to use 198 no. Then always listen "plz try after some time abhi me ma chudwa rahi hu. Jab facility deni nahi aati to dete kyun ho. 1 mahina ho gaya ki cc se baat nahi hui. Mujhe apni ondemand service band karwani hai. Paise kat rahe hai, jitne kat rahe hai aur jitne katenge unhe kya tumhara baap bharega.

Dear Sir,

I have Airtel prepaid card of Mumbai. I was staying in mumbai & my SIM is of Mumbai. My No. is [protected]. Now i shift to Vadodara, Gujarat.

Now i want to get same No here & want to shift my No to vadodara. How is it possible. what i can do? In mumbai & vadodara customer care told me that it is not possible to give me same no in vadodara.

so, please reply me as soon as possible.

Thanks

Sumedha

Hi,

I am from Gujarat my nu is [protected] I had a fight with an Customer Care Ex. on the phone when call nu. 121 his name was RAKESH MARU . It was at night 10.00 oclock. I do not know when was the perfect date but it was before NAVARATI. It from that time my customer care service is blocked n problem is not that they have shut down my customer care service but they not telling that when will it start again.

I have also given the complaint by calling on 121 to VINESH PARMAR ON 31-10-09 n my complaint nu is [protected]

Now i want to know that when will my customer care service start. One thing for ur kind information that I customer of Airtel since 6 yrs time when no one know about Airtel in my town.

One thing the night Customer care Ex. are just fake person u can try by calling at night n u get the things how they talk and give the serivce .

Ajil G Kavil

Airtel DTH — Unavailability of Services

I have been using a Airtel DTH HD connection since Nov'11. Recently I got another regular box for my second TV. My last recharge billing cycle was due on 10 March'12 and accordingly I recharged with a sufficient amount of 700 INR on that day itself. My monthly payout is 690 INR for both the boxes. However, suddenly on 11 March afternoon my primary HD connection got suspended mentioning Error 6- "negative balance" inspite of the fact that it was recharged on the due date. Since then I have been trying to reach customer care 12150 to restore my services. Today its been 4 days without any services to my HD box. My multiple attempts to reach customer care has resulted in nothing but to listen to the Airtel theme at all times. Infact, when I tried today, 14 March, I was not even able to connect thru and everytime I pressed the button to speak to a customer care representative, it diverted me to a auto response "pls sms or call at 54325" and soon after it got disconnected everytime. Meanwhile I even tried to reach the nearest Airtel outlet but to my dismay none of them were courteus enough to listen to my request and they denied to register any complaint as they did not have any escalation services for DTH services. In turn I was given to send a mail to nodalofficer.[protected]@in.airtel.com, appellate.[protected]@in.airtel.com & DTH.[protected]@in.airtel.com to get a resolution. I havent yet got any response even after more than 24 hours. This has been a harrowing experience altogether from a comany of international repute. I seek an immediate action on this and would welcome any sort of help coming my way. Thanks, Novel Chakma, Mob- [protected]

Airtel — unavailability of customer care services at all time.

sir my mobile number is [protected]. i have been using airtel sim for 1 month and in between this time period mynout going calls get barred one time and when i contacted the airtel office they wanted me to submit my photo & proof once again...i obeyd it..bt after that i tried several times to contact the customer care service of the service provider...but no use at all...unfortunately my incomming calls and messages were blocked since this morning and i cant contact with the customer care for more informations about it..... its really a sort of cheating the customers by offering them proper services..

Dear Customer (farooqptm),

We would like to inform you that your concern listed 24 April 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Some one unknown number distrub me, for last 2 days, he did not disclose anything of his identity so I am afraid, please let me know who is that? so that I can take necessay action, his number is [protected], yesterday (5-9-08} he gave call between 7 to 8 p.m

mobile number: [protected] is giving about 10- 40 missed calls everyday since the past 1 week. I told him/ her also that I dont know him so stop doing all this. but he threatens on phone .

plz do something as its difficult to work in office as well as difficult sleeping since his missed calls continue till 2 in night.

I want to block my number because,i lost my mobile phone

my no is :[protected]

Airtel — discrimination in service provided

On dated 5th of January 2008 I have received a message from Airtel Info that my all locals calls are only @1Rs./minut. Subsequently I have inquired from 12131 they also confirm me that now my all locals calls are @1Rs./minut. But when I have made a call to our friend who is a local number I am charged @Rs.2.25/minuts by your company. When I enquired today i.e. on 22.01.2008 from 121(customer care) Mr. Vipul, Executive of your company stated that I am using an another scheme which 37 recharge which reduce my STD call rates. Hence, the scheme provided by Airtel i.e. all local call @1 Rs/minute has been deactivated as I cannot avail two or both the schemes at a time.

Now I state that when I scheme is provided by your company to all the customers using bundle handset officers without charging any money/rent I am also eligible for the above scheme even after using the deferent scheme because for another scheme I have paid Rs.37 extra inspite of all other customers.

I also state that if your company has prescribed any such terms & condition/restriction as discussed above is not fair with me and these types of terms & condition makes you services discriminatory and arbitrary.

my bill plan change with out understad what i want. so pl.solve my case and i will not pay any charge.
pl.activate my old/as on starting.

Hi,

I have an airtel mobile number [protected]. as per the commintment of the your agent from whom i have taken this number and the actuall call rate which was charged was diffrent. i can also provide a writen proof in regards to same miscommuination done by your agent.


I was conveyed that your bill plan will be advance rental of rs. 789 for an year and STD call rate 1 rupuee. however, in my first bill STD calls charged 1.5 rupees.
i have already registered a complaint and paid the bill, now they have deactivated my number.
whenever i call them, they are not giving any clarification regarding the same. please help!!!

Regards,
Manjeet singh
[protected]

Dear Sir / Madam,

Thanks for your information. I have require your help regarding misguide by Airtel on his website about Bill Plan.

My self Divyesh Bavisi.I'm using Airtel Mobile No.[protected] from last 18 months.I have given request to change bill plan through Airtel website on 20th Feb, 2009.

That time on Airtel website they are mention in bill plan STD TO AIRTEL is 30 Paise & I don't get tariff accordingly.They are charging STD TO AIRTEL Rs.1.50 & after giving so many complaint I don`t get any positive reply from Airtel.Just they are giving reply that plan is invalid. We don't have such kind of plan. We don't update our website & plan already has closed & we are not taken request to change plan through website.(Mine point is that than why they are change my plan accordingly that, except only STD TO AIRTEL 30 Paise).They are not ready to listen & They are update his website after I given complaint to him why you mention in plan STD TO AIRTEL is 30 paise.

For that I have only proof print out copy of plan that Airtel mention in his website STD TO AIRTEL 30 Paise & all complaint request no.

If I have to file case to Airtel what to do? It`s enough proof print out of his plan mention on website with my last login date 24th Feb, 2009 & I have changed plan on 20th Feb, 2009.

Kindly suggest what I have to do?

Await for your positive help reply.

With Regards,
Divyesh Bavisi

Airtel — Discrimination in providing proper service

Submitted my proof of new residence Thrice , still these people visit on old address and reject my application, finally received confirmation about my address from customer care, but verification department is still harassing for the address and threating to disconnect my number

hell i am soumik i have a airtel no [protected] i want to disconnect my number...i have already request u to disconnet this 25 days ago but i am really surprised that my number is still not disconnected...it is not espected by you...i am not satisfiy with your service...please disconnect my number as early as possibel..



regars
soumik basu

Airtel — Bill from month of feb 2009

Dear Sir/MAdam,

Please send me my postpaid connection bill details from start of connection my airtel card number :- [protected]

Thanking You

Suvarna Kumbhar

hello,i am keyur darji the regular postpaid user of airtel ([protected])from last 3 years.i need to change my billplan and i have communicate with the care person for several time but i was not satisfied.help me change my cug plan.i want to convert my cug plan in single plan sp advice me the suitable for the same.


Thanks & Reagrds.
keyur Darji
[protected]

hello.

this is regarding the bill plan again..

this is really very unsatisfied that i didnt get any proper solution from airtel although the special request.

again i request you to pls do focus on my problem.
i am the regular useg customer of aitel from last 7 years..


i am waiting for ur answer last time..



Regards.
keyur darji
[protected]

Iam using an Airtel postpaid connection for last 5 years([protected]) it is group connection. one of my close friend in the same group([protected]) changed his bill plan to KMPL199 with an extra free offer of sms pack worth Rs 98. The very next day as my friend said i also contacted Airtel customer care and demanded for the same. they are ready to change the plan. but they refused to give me the sms pack which they gave for my friend. many times i contacted the cust.care and requested. they are saying that the perticular offer is expired. but how ? within one day?. iam always paying a bill amount or @ Rs 450-700 monthly for the last 5 years. still This discrimination against me have hurted me deeply. i never expected this from airtel. now i have only option to quit airtel using MNP.

The biggest fraud & cheater company. I am using a mobile no. [protected], having solitaire plan. I am using this plan since past 4 months, I never faced any issue, but since past 10 days airtel barred my number saying my unbilled amount usage has crossed my credit limit. Since my plan offers me 8GB 3G data & 10000 mins, it will cross credit limit at once but all the things got adjusted when the bill generates. firstly, I called 198 and lodged so many complains but no resolution, then i moved to nodal office but no resolution then finally i moved to Appellate authority which said to be the most higher authority they said the same thing which 198 customer care told. Please deposit 8000 Rs. security deposit. Why the hell should i give 8000 Rs. for a 1800 plan. Airtel says appellate authority will provide some resolution. But they also gave me the same resolution which i got in the beginning from 198 CC. I have put more than 1000 Rs. In calling the airtel Nodal office & appellate authority. All are useless.
Useless company. Cheaters. Fraud company.