Airtel Complaints & Reviews

My no. is [protected] (airtel prepaid). I am using this no. from the last 3-4 years.As not using any internet services , my balance(10 paise) is deducting automatically after every 2-3 minutes. After calling customer care several times , they end up saying that i am using internet service on my phone ,, but actually i have stopped this service on my phone temporarily. The customer care executives put my call on hold , n then after that call has no answer or is disconnected. It is my humble request to solve this problem , as early as possible. GAUTAM MEHTA.

My name is Rahul Threja and I had Airtel Postpaid no from last 3 yrs. and due to some critical circumstances I could not pay the bill and after few months I started receiving calls from SURAJ from AIRTEL for the payment of outstanding balance.I agreed to pay that however that guy called me 67 times a day to harras me for the payment.

hi, every one past 3yrs i am useing airtel prepaid recently airtel launched 97 easy recharge option(ie;1/2paise/second) but my mobile i can't recharge Rs.97 ofter that i called many times to airtel custmer care but could not slove my issue, ofter 3day i vent to airtel outlet they given "nodal officer no" i nodol officer also taken 3days time but could not slove my simple-issue. the nodol officer's are every time asking time and given false commitment Airtel tel saying we are the no.1 service provider in india but i was telling no.1 worst service provider

I moved to Hong Kong last year, and for the last 4 months, only used my prepaid Airtel SIM[protected] to receive critical transaction sms messages from my banks. A couple of weeks ago I got a message that it has been made invalid, without any prior warning of any kind. When I came to India and called up the Airtel help centre, I was told the SIM is now invalid and will be reassigned. I have been a customer of Airtel for more than a decade, and I expected at least a warning sms before the SIM is disconnected. I'm not getting my banking transaction alerts now, and I'm worried about problems on that front. Please help by making my SIM valid again.

Thank you very much.
Best regards,
Meera K C.

Dear Sir /Mdm.

Earlier I submitted my complaint regarding issuing my mobile number to others. After submitting my complaint here also till now now action from them.Today I received a call from Airtel. They are arguing that they issued my number to other person 2 months ago and they can't give me back any cost. kindly Give me the advice what step to take to get my number back with credit balance. Like me many persons are suffering from this service provider.

Waiting for the advice from you.


Regards

Ronald Rodrigues
[protected]@yahoo.com
[protected]

Issuing my number [protected] to others
Dear Sir /Mdm,

My pre paid number [protected] issued to others. In that sufficient credit balance was there and also validity. Since 3 Months I am sending mail to [protected]@in.Airtel.com <[protected]@in.Airtel.com>; no reply. when I called to customer care their talking style is not gently also they are telling they will call back within 5 minutes but no reply. Really I am sorry to say that very poor service from them.

I gave my number to banks, in the court for my legal procedure also to others. Now I am very handy because of this.


I am requesting you kindly help me this matter.


Regards


Ronald Arthur Rodrigues

I submitted documents to reactivate my Airtel SIM in Marathahalli Showroom on 9th July 2012. I was told that the SIM would be activated in couple of days. After waiting till Wednesday evening and when i reached out to 121 (Airtel Customer Care), i was told that the same would be enabled in 24 hours. This delay was due to some backend operations. Till now (16th July 2012) the sim is still not activated and everytime i reachout to the customer care i get a different response and a promise of fix the issue in less than 12 hours. Almost everyday call customer care and today is th 8th day no response from Airtel and the customer support agent doesnt have an answer and they feel it should be escalated to their supervisor now. Airtel is just trying to delay the process of enabling this SIM for no reason.

Everytime when i reachout to the customer care they would ask the customer relationship form no (518643) and the SIM card no. I am sure this should be tracked in their internal system and my details shouldnt be asked everytime by their customer care executive.

sir..
without any reason i lost my balance of 128.90 rs.several times i tried to connect customer care.but it was not get connected.once i got connection.bt the executive who attended my call was unable to speak english.i value my 128 rs.so kindly do the neccassary action to refund the amount.
my number is [protected]

Hi,
I would like to bring my issue which happened with airtel digital tv. I have requested for disconnection for my airtel digital TV having consumer id [protected] on[protected] through mail. Though agent has collected the equipment from my flat, has not completed refund process till now. And as per online connection seems to be active only. What i got to know is they have sold this connection to some one else (Srinivas Raj) without my permission. And hence they are not processing the refund as it is active. I would like to bring it to your notice so that this can be resolved asap.
Mobile connected to my consumer is also changed. agents and other people involved in this are making use of this and commiting a fraud. I would like to alert airtel people to take action and resolve this.

Regards,
KLNRao

Got myslef a post paid connection at BSK 3rd stage Airtel Gallery last month on 17th June 2012 . Number allocated to me was [protected]. Since then the service recieved by me is horrible. First , the service got disconnected for 3 days while i was in pune between 4th to 6th july stating that my address verification was incomplaint. Stargely during the same time , i got a confirmation letter to the same address! I returned back after having no connection for 3 days at Pune to Bangalore and the Gallery person tells me that the person is not to verify the address and he would do it next week.. since i insisted on getting the activation they restored my connection... exactly 2 days later ,... outgoing was barred for 5 hours and again i complained and the same got restored ... now the final blow came to me on 14th july while i was in Delhi that my credit balance was less and i need to deposit some money bto avaoid dicsonnection,,, i deposited 1000 rs online and got a confirmation ... and the same day in the evening at 615 i get a mesaage asking me to go the dealer from where i got the sim to avoid disconnection as the address verification has not happened and within minutes my service was disconncted ... can you imagine the inconvenience caused ... and till date i have not got the service restores despite my visits to the gallery ,,,, the galllery staff has no clue for the ssame and they are unable to fix .. i wrote a letter that i would like to discontinue the service and they are refusing to acknowldege the same as well.... have now decided to take the mater to press and all public consumer forums to tell how bad AIRTEL TREATS THIER REGULAR CUSTOMER( I am an Airtel customer for many years and in mumbai , where i was located till about a months time i had a billing of not less than 3000 rs per month ) ...

Vinay Gopinath
VP - Mobikon
[protected]
[protected]@gmail.com

Hi Airtel:

I was recharging my AIRTEL 3G DATACARD NO -[protected] through Airtel's online portal.But your server responded me that transaction was unsuccessful and if your account has been debited .you will get back your money with 4 working days.

Till now i have not received that amount of 98 * 98=Rs 198 (I try two times,every time unsuccessful)and my account was debited,as i got message on my registered no from my bank.

Please do check your records for the above mentioned prepaid number and do needful.

Thanks
Anil
+[protected]
[protected]@gmail.com

sir, i am immensly dissatisfied with ur service every day when i am recharging 2 vas r automatically activated on my num as soon the rc is done for example the last deduction took place on 14 july for airtel radio sevice and when i spoke to officials they immediately deactivated vas as it was their own fault and now i am getting ms from AI NTAORT that u sucription will get automatically renewed SIR,I DONT KNOW WHICH SERVICE IS IT AND ALSO IT IS NOT BEING DISPLAYED BY DIALLING OR BY SENDIND STOP MY NUM IS [protected]

Dear sir / madam,
my airtel moble no. [protected] is locked without any reason by airtel. Customer care services are also closed.when i complaint with another number every time they say new thing exact reason is not given. i called so many time nodal officer at jaipur they say every day that call us after 4 hrs. i have summited my documents already. but now condition is still same.
my this no. is very imp. because update in my bank account and to others services
please help.

My name is Ruchi Singh, an Airtel customer having cell no. [protected]. From past 10 days I have been experiencing unauthorized deductions from my account. On 8/07/12 Rs. 99, on 13/07 Rs. 35 and on 15/07/12 Rs. 40 were deducted from my account. On talking to customer care people I was told that I have downloaded some games or applications, whereas no such download has been done by me.

I also dropped a mail to airtel on [protected]@airtel.com, [protected]@airtel.in but there was no response from their side.

Kindly instruct the company to look into the matter and credit the deducted amount in my account.

Thanks
Ruchi Singh

HI,

I am Vijay Kumar employee of tangence solution pvt ltd. F-298 sector-63 Noida, Employee code -TNGx465.

Concern: I had two number of aircel, [protected], [protected] I was using this number in aircel service in june month. Once day your airtel executive came at my company and he advised me to convert my both number aircel to airtel postpaid. There are thousands of your airtel number are running in my company which are free cug to cug. Then I accepted your executive request and proffered to switch to airtel and both number switched after few days.

The number switched to cug plan very late first plans activated on my numbers airtel normal 199 and I was running and using like cug plan I was not aware of it that 199 normal plan is activated I was confirmed by your executive cug plan is running in which I will get 600 minutes free/month Local Airtel to any mobile 150 SMS Local + 150 SMS STD free/month
Call Charges :Airtel to Airtel Local @ 10p/m, Airtel to Mobile Local @ 30p/m, Airtel to Landline Local @ 50p/m All STD calls @ 50p/m, Roaming Incoming @ 60p/m, Roaming Outgoing @ 80p/m as per as your executive told that and I was using and doing unlimited calls on my both numbers 82857202, [protected] mail id vijay.[protected]@gmail.com. When I received my bill it was too high on both numbers is because on my number cug plans activated very late and they charged monthly rental and calls as per as 199 normals and still on my numbers [protected], [protected] cug is activated but calling unlimited is not free is because parent id is deference and I was using like unlimited free is because your executive told us sir cug plan and benefits will get as your number will switch aircel to airtel and its common thing it’s happen normally when we take corporate connection from first day our number switch to corporate id we get the befits according to that.

What I want now: Please Do a parent id same on my both numbers 82857202,[protected] which I am using so I can get unlimited calls benefits and provide me the waiver in my bills which has been garneted wrong due to your executive mistake Manoj kumar his mobile number: [protected] is because he sent late request to cug plans activation on my numbers.

Note: In in waiver do a discount to remember this thing I didn’t get unlimited cug to cug calls benefits on my both numbers due to different Parent id and I was using like a cug to cug unlimited calls.

I have called a lot of time your executive but he didn’t resolve my problems and in the end he switched his phone I am a new customer your and very upset with your services.

Vijay Kumar(Web Developer)
Interactive Team
Tangence Solution Pvt Ltd.
Mobile Numbers:[protected], [protected]

Hi,

I am a customer of Bharti Airtel Limited,using their cellular mobile services with mobile number [protected].Yesterday 15the July at 1:21 PM,I got a call from [protected] (a voice record tape from Bharti Airtel Limited) about Hello tune.I took a call n listen it for a while.Then I cutoff the call.But after few second I realized my balance has been deducted by apprx. 50 rupees.I have never given any request for Hello Tunes.I have also called 198(Toll free helpline for Airtel customer) for formal complaint registration but theey did not respond me well.So please help me to resolve theis issue.

A value added service got activated on July 1st deducting 100Rs without any intimation and it also got renewed today, that is 16TH July. I realized only after I checked my balance and there was a shortage of 100Rs on both occasions. I called up the customer care, and they said it has been activated at my end, all they can do is, stop the service. Such mismanagement have happened before and they should make provisions to return the deducted amount if requested within a small duration of time since service activation.

Hello Sir/ Madam,

I have been facing continuous issues with the customer care service provided by Airtel.
Firstly, they do not answer the calls for hours.
Secondly, if they answer, there is no assurance that it can be talked through. Usually, they cut call in between.
Finally, They never have a proper response to the customer query.

Thanks,
PL

EXECUT IVE OF AIRTEL BROADBEND GEM MARKET. TAKEN RS 500 BUT AFTER 15 DAYS INFORMED THAT CONNECTION CAN NOT BE GIVEN DUUE TECH. REASONS BUT YET NOT RETURNED RS 500 .I RQESTED SO MANY TIMES BUT INVAIN. RECIET NO 1787709 DT. 10/05/12 ISSUED BY MEHTAB EXEC. GEM MARKT AGRA SANJAYPLACE [protected] AVDHESH KUMAR SINGH 141 (25/105) GANDHI NAGAR AGRA UP MOB [protected]/[protected]

Dear Sir/Madam,
I had purchase a airtel prepaid SIM card with valid document's like D.L. after using 1 and half month company has bared my outgoing calls , i contacted customer care and come to know that due to not verification of document they are barred my out going service , any ways after providing all the related information on call and too many followups they had start my outgoing calls after 3 days instead of 24 hrs as the promised me many times . on 14th of this month they had start my outgoing service . but after one day AirTel again fully stop my services.
i contacted to Nodal Officer Orrisa and come to know that due to negative verification they had Deleted my number from Database .
I told him all the instaces which i am facing since last one week again he promised me to wait for again 72 hrs,
there is still 150/160 rupees balance in my account .

Customer Name - Debaprasad Mishra
mobile No which is deactivated - [protected].
Contact Mobile No - [protected]

Sir, today mobile service is a basic necessity of a human being due to unavailability of Airtel serviced i am not able to make any calls.

A humble Request to you that kindly look at this matter .

With Regards,

Dear Sir,
I am writing this complaint on behalf of my nephew rahul goel (mobile no [protected]) who applied for port of his mobile no and got a call from airtel retention department. they offered him a plan and according to that his call rate for airtel to airtel was slashed to 15 paise per minute. but he was shocked after some days they he came to know that they charged at a rate of 100 paise per minute and he suffered from a loss of almost 1000. Please take some action against airtel.

Thank you
with due regards

Prem chand
[protected]