Airtel Complaints & Reviews

To the concern people of Airtel India or Brand Managers of Bharti Airtel India. The customer care & technical team really pathetic. My internet connection is not working since 13th June, 2012 but rather resolving my issue they raise new complain to rectify the old issue, moreover all complain no had been close from backend without rectifying the problem. Here is the reference no. for Airtel fixed line [protected]_dsl mentioned below:
1. 17164930,registered on 13/06/2012 21:49
2. 17242488,registered on 15/06/2012 13:09
3. 17272068,registered on 15/06/2012 20:51
4. 17337212,registered on 17/06/2012 13:42
5. 17453536,registered on 19/06/2012 21:06
6. 17464760,registered on 20/06/2012 10:55
7. 17468532,registered on 20/06/2012 11:37
After noticing that all my complain had been closed they decided to put the complain on dummy profile for my complain reference no.17557228, registered on 21/06/2012 22:37 on dummy profile.

I have email twice for my problem to their 121 services ([protected]@in.airtel.com) & nodal (nodal.[protected]@in.airtel.com)

Never received any follow-up call or engineer visit at my residence. Airtel more pathetic than Sarkai Babu’s. Thanks to my Vodafone connection at-least i am able raise the problem.

Hope the Airtel people look into my problem. Else I don’t have any option apart from going to consumer court

I have started using Airtel 3 Connection, but after month they sent Bill 10 times of my usage.e.g. 23rd April 2012, I have chatted with Friend, for that they have charged for 1.5GByte, means equal to 2-3 movie download, according them If I send a each text line message e..g “Hi Good morning”, then it will take 5.1Mbytes (equal to one song downloaded), but it’s not even taking 0.1Kbyt.

I raise complaints in customer care of airtel but straightaway they denied. Please give pledge for this Issue. They will send recovery team to my house to ask the money.

My Details,
3-G connection No.: +91-[protected]
Airtel account : [protected]
Name: Suresha B Y
Cell No: please call after 26th June to +[protected], currently I am in Germany.
E-mail: Suresha.[protected]@gmail.com
Airtel complaints NO: a[protected] & b[protected]

Thanks
Suresh

I have 1250 Rs/month plan which has 12.5 GB free usage.
After this usage, I should be charged 3 ps / 10KB. i.e. 3 Rs/1MB.
Start date of my bill is 20th and end date is 19th.
According to messages received from airtel service 121, my monthly usage is as
follows.

April : 13019.79 MB (Status on 19th April)
May : 12536.67 MB (Status on 19th May)

So, exceeding usage is 519.79MB for April and 36.67MB for May. Thus, My total
extra bill should be 1668 Rs for 2 months. But according to customer care, my
bill is much 11233Rs for 2 months.

I have sent a mail regarding this 5 times to nodal officer. I am getting same reply again and again that "Your usage is ..... with detailed calculations".

But these fellows are not understanding my question.
Even though their usage is correct, I should have got correct intimation o[censored]sages. I have checked usage regularly (almost daily) and sent them logs too. On the last day a night i have checked usage and it was 13.07 GB and 12.56 GB respectively. According to them it is 14.7 and 14.5 GB.

How can there be a difference of 2 GB. No one can accept this.

I am not the one who wrote program to get the usage.....these are airtel fellows ......its only their mistake.....why should i pay the extra bills

I am seriously frustrated.......

Please help me out in this ...

i have a complaint in my airtel sim ....i'm not able to send any message through my mobile having airtel connection my number is [protected]

I had by mistake activated ad on service on demand (Astrology) provided by Airtel on mobile on 22 May2012. I thought that i will receive daily alerts but did not receive any of such things.
I got a message on[protected]. That your service will be renewed in three days to stop call*121*5#.
I tried *121*5# this for two times for deactivation
1st On 18th Approx 13.42 PM
2nd on 19th approx 9.21 Am
On going through the phone I got in the main menu that there is no ad on services on your mobile
I got message that request could not be processed please try after some time both the time on 21st at 10.05 Am I got a message that
Astrology on demand service have been renewed and you have been charged Rs. 30 for 30 days.
I want to deactivate Astrology service and want the refund of my money to be credited to my mobile with a message to that affect
Kindly dothe needful

Dear Sir,

actually i am using BSNL Number([protected]), But one month back i applied for portability from bsnl to airtel.I submit proofs at that time and also once again submit proofs at ameerpet airtel office in hyderabad, but until now not activated the incoming n outgoing calls Why??????????????.Please activate my sim card as soon as possible.My contact no - [protected]

Please do the needful.

Regards,
Ch Bhanu Prasad.

sir
the service provider airtel activated the services weeklySub subscription services and start deducting RS 20/ every week. However i have send sms unsub video to 57775 and reported complaint on 121, once they reversed Rs 20/ and assured that service will be permanently disconnected, but deduction of money is continued. On complaint lines no one is to listen to my grievances.
pl help.
t.c. saini
[protected]

Sir,
On 20th June I was received a notification message from Airtel server to my number [protected] that 'for Hellotunes call 578785 (TollFree)'. I called to that number twice. On first attempt I got the info about new hellotunes. But after the second attempt, I was received a message that 'Due to low balance, you have been charged Rs 25/ for 25 days...' it is sure to me that I hadn't pressed any key during the call attempt. And they charged Rs 25/ from my a/c. I contacted customer care executive. But he said 'he don't know', and they will connect my call to senior officer. They did it, but the call was never attempted...damn service...!

It is not the firt time towards me from Airtel acts like this, they was charging everymonth saying that 'You are activated' eventhough my phone is not reachable area. Most of the customers have the same complaints with Airtel.

Olavattur/Kondotty Circle.

I request to take an immediate action to stop this robbery by Airtel and to warn them to repay the amount to this ([protected]) number.

Yours Sincerely...
Salman Pooladan

Airtel,

This e-mail in regards to mobile number [protected] which was ported from vodafone to Airtel approx 15 days back & i have been experiencing problem.i feel like moving to airtel was mistake as airtel services are poor than other providers & i am regrating to my discission to port my number into airtel.

i have been trying to recharge my number & money gets deducted without any reason.
I did my first recharge with airtel of 50 rupees however 45 rupees have been debated from it. I have been trying to contact your customer care since than & i always get a different information form everyone.when i dialed [protected] they asked me to dial 121 & vise versa.

please help !

Roshan

Hi,
My name is Vijayaraghavan. I am from Chennai.

I am undergoing a humiliating treatment from the Airtel DTH People especially the Customer Support. I paid through net banking for the multiple connection and it is more than few days the executives are not responding to answer us with surity. They either cut the line or just to put us off, give some dummy commitment which actually goes to other executives as news. Knowing our problems better, they disconnect when we start raising a complaint.

Here are the details:

My customer ID is [protected] and I have my Transaction Number IGB1803258. I approached Airtel on 16th June 2012 to get the Multi-connection.

Stage 1: When I ordered for Multiple COnnection, one of the support executives asked me to recharge for Rs.1200/- and then asked to speak to her. Believing it, I did the same through internet banking and recharged the amount. In the next call, the other support executive said that it has to be paid through cr or dr card or net banking. I did that too. Now, I have already invested Rs. 1200/ in my account with Airtel, which was unncessary. Again for the new connection, I paid Rs.1190/-. For the new connection, there is no reply until now.

Stage 2: My request was WRONGLY taken as "Transfer Request" (which I came to know only at the end of dubious transaction) and one of the Airtel Engineer by name Prakasan visited my house on Sunday 17th June 2012 around 1 pm. He said that the charges would be Rs. 200 + he wanted to buy some clamps and switches. He took off my switches and open all cabling racks at my house and vanished on that day. I had to beg and threaten him to get my switches back on the next day without any money given to him.

Most Calls are wantonly disconnected or dragged with unwanted music for a long time ( In my case it has gone beyond 12 minutes at one time) just because they are unable to give the commitment. Leaders of Airtel are just watching the number of increasing complaints in all sectors. In fact, people at the Appallette level (for my mobile phone complaint) are not replying our calls or not responding to mails. The call Tickets are closed without talking to us. I believe Airtel is getting affected by these ineffective Call Center people and it is high time they need to realize this fact.

I am with Airtel for the past 8+ years and almost in all services of them. In the last 6 months time, the customer support is extremely bad and it is going beyond escalations. Shame that they could not provide any other escalation matrix in the website and none is coming for rescue.

Can anyone let me know how I need to take it to the last level of escalation especially in this DTH Division of Airtel? Support and services are PATHETIC. Please help.

Thanks
Vijayaraghavan R
Chennai 600077

Hi,

My mobile number is [protected], I raised a complaint regardign the signal issue I am facing 6 months back, But till no resolution is given, When ever I call Airtel they say they will send a technical person to visit my office, but till now no one visited, and thrice my complanint is closed without any resolution.

Please some one help me on this.
regards
Ganesh

Hi,

I had purchased airtel 3g connection and I was promised the will get a minimum speed of 2MBPS and max of 7MBPS however when I got my connection activated the max speed that I got was less that 4Kbps which is far below standard of a dial up connection, Informed the same to Airtel on their welcome call and asked to disconnect if they are not able to provide promised speed. there was no response from the company hence logged a complaint on in the month of Feb and Apr which was not attended either I had also mentioned on the complaint mail that would like the company to refund the amount collected as they are not able to provide the promised speed from day one and the same was reported on their welcome call however there was no response from airtel for the above complaints made hence I did not pay my bill as I had requested for refund and cancellation. I was shock when I got a mail and a threatening call from airtel saying that they know how to collect the money. please help with this concern

Regards
Joseph
email : biju.[protected]@gmail.com
mobile [protected]

I recently started using a Airtel Postpaid connection.
But since the 1st day, I am unhappy with the services, as i do not get Indoor Coverage in my Building, the time i get back home, i am cut off from the world, as there is absolutely no network...

Have raised multipe Service Requests:[protected], 43893141, but each time the SR was closed saying Issue resolved, without even bothering to contact me and know the actual issue.

I get the feeling that, they have an automated process, which closes the SR within the TAT, without even trying to correct the problem, just to boast of 100% compliance..

Its been more than a month now, and the network issue still persists, and if it continues any longer, will have no other option but to move to a better service provider, who value the Consumers rights and do not take them for a ride by such ridiculous Customer service process...

sir,
i was having thee airtel number[protected] recently it has been permanently de - activated
(as per company it has been de - activated permanently on 26the may,2012)
there was a balance of rs10722.48 last checked by me (as i keep record in my diary also)
thee number has been directly de - activated permanently without any intimation or information from company
thee last message i had received from company was on 25/26 may,2012 - it says in case of any assistance pls dial / call particular number
last time i had received call on this number was on 9the may,2012 within 17days thee number has got de- activated permanently
there is a procedure thee number is temporarily de- activated and after certain period it permanently de- activated
thee number withe such a huge balance, as i have been recharging it regularly, it kept on increasing
i have already provided my alternate number also and thee same has been communicated number of times
i have received thee call also regarding de- activation, as per company they had tried to contact me on 25the may,2012
before de- activation (just few days back i had received a call from airtel office)
but my dedicated handset of nokia does not have any missed call on it
particularly on that date
pls help me get my number back along withe thee amount
thank
devendra alternate no.[protected]

i inform you to somebody call me from this no.[protected]Prathvi raj chauhan) and asked about lowetry (15 lack) but he want to diposite 5000 rs. as a service charge on this ac.- [protected] (Arjun Raj) form Aderi East Krishna Nagra Bandra Road Ghandi Palaza Second Flor Mumbai. he calling me at this no.- [protected].




Ajay Kumar katiyar

Mo.- [protected]
E-Mail- annu.[protected]@gmail.com

Fake calls for 25 lakhs lottery from airtel(But Actually it is from pakistan )
Fake call from pakistan at least country code say so (+92)
I got missed call from number [protected] on 20th june 2012 .when i dialled the number he told me that that i won a lottery of 25 lacs.
and provided me number [protected] and told me to call.
Please Be alert as such Hoax calls are coming again......

I had applied for an Airtel broadband connection in September 2011 and paid first month advance as 1600INR.
However no connection was installed. I kept badgering them to install the connection but to no avail.
Since then they have generated monthly bills for a connection that is not even installed.

Once they said they'll waive the bills and install the connection but still failed to act on it..

Fed up, I asked them to cancel the connection which does not even exist and to refund my initial amount that I had paid.

Since then I have sent mails to their appellate officers, nodal officers, customer care but all I get is a reference number saying the issue will be resolved but no resolution till date.

Last week they said they'll start legal proceedings for non payment of bills. I told them that I can't be expected to pay for a connection that does not even exist. They said they'l make a note that the connection is not installed. But yesterday I again received a notice saying legal proceedings have been initiated.

The court date has been set for 28th June but they have specified resolution date as 12th July. It is clear that their different departments do not coordinate.
This behaviour on Airtel's part is absolutely despicable and I would like adequate compensation for the ordeal that they put me through since the past 10 months.

Respected sir ,
Iam Mahaveer jain from chennai tamilnadu and my Airtel prepaid number [protected] ..I was having my balance of Rs.202 in the date of 19.06.2012 & my auto renewal of rs.36 for sms pack was done & my balance should be Rs.166 but it was not there & all my money got deducted automatically ...so i called up 121 for enquiry and the person who took my call couldnt answer properly & he told that he will transfer to his senior executive to clearify my doubt so he transfered the call but i waited for long time but no reply so disconnected the call & tried again but the computerised call dissconnected automatically ....so i here by request you to please clearify my doudts ...i hope i will really get cleared of my doubts

Thanks
R.Mahaveer jain

Hello Sir/Ma'am,'
I have received the following mail telling that I have not paid my airtel bill for last few month.
[protected][protected][protected][protected][protected]
Dear Customer,

Airtel Landline No: -[protected]

Account No: - [protected]

Regarding non payment of bills towards the above said account for a net
outstanding of Rs.4079 which is not paid from past few months. This is to
inform you that payment needs to be made on or before 13/06/12, to avoid
further legal proceeding.

If payment is not made on or before the mentioned date, there will be a
legal letter which will be initiated from Lokadalat.

Please ignore this mail if the payment is made.

For any further clarification, feel free to contact Ms Bhavya on [protected]

Note: Please do not reply on this e-mail. For further communication, mark a
mail to collections.[protected]@airtelmail.in with your contact detail.

Regards,
Bharti Airtel Ltd.,
[protected][protected][protected][protected]
I have already disconnected my airtel broadband connection when I left bangalore 1yr back. Can you please confirm what wrong is with this. This is really annoying that I am receiving such mails, this is against public interest.

No response to the emails aswell. Really a bad experience with Airtel.

From: Thusoo,A,Ashish,M7A511 C
Sent: 18/06/12 9:23 AM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc: [protected]@live.com
Subject: FW: Mb number [protected]


No response Yet only auto-generated response.

Regards
Ashish


______________________________________________
From: Thusoo,A,Ashish,M7A511 C
Sent: 15/06/12 1:31 PM
To: nodalofficer.[protected]@in.airtel.com; appellate.[protected]@in.airtel.com
Cc:
Subject: Mb number [protected]



Good Afternoon,

I am using airtel Co-operate connection from last 2 years approximately, In the month of April a guy from Vodafone contacted me and said that we will provide a better deal for Blackberry Services than Airtel and Truly speaking I like there deal for Blackberry services, as you guys charge a lot for Blackberry Services. So I placed a request for number port , I got the port ID via SMS. Later I receive a call from airtel they asked me why I want to port the number and I told them the reason.
They informed me that they will not charge me for the Blackberry Services(EDGE) for three months by that time Airtel will come up with better deals. So I agreed with them which I think was a big mistake.
I called to your Customer Service Dep't. in April and they confirmed yes you won't be charged for 1st three months.
But that was not the case I was being charged 499 rental for the package of 899 which was not the package which I was told.
I called many times regarding this to the Customer Service but they failed to help me and advised me to contact you. I don't want to repeat this again and again, so I am writing a formal Complaint to look into this to resolve this issue so that I can pay my outstanding bills and can port this number to some other Service Provider.

Regards
Ashish Thusoo
Mb. [protected]