Airtel Complaints & Reviews

Broadband — Broadband Not working for more than 1 month

My BSNL land line number is[protected]. The broadband service is not working for more than one month. I have made several complaints through 198 and personally went many times to BSNL office at Malkajgiri for registering the complaint. Nobody takes care of the complaint. Whenever I go, officials say that it will be done by 5PM today, but nothing is done. Much of my important work is stopped due to the non functioning of internet. I have paid my internet bill without using it for more than one month.

Regards
Uday

AirTel — Not Activating Broadband

Hi,

I had requested for my broadband activation on line no [protected] on 18th of April , they commited a date of 23th April to me. It was not activated. i had called customer care about 30 times , talked to floor managers , they also gave me 2 by 2 days committment and today is 5th of May. No one is bothered about my request and its still in Open status as per Airtel. I'm very pissed of the service and commitment they give to customers. They gave me a compllaint number 45353304. They are not taking any action. They'll always say you'll get a call back or updates , but no one calls back. This is hedious on Airtel's part

Thanks
Raghav Grover

I received a call from your side stating that my documents are not available with Airtel. After a month and a half of purchasing the SIM, the outgoing facility is blocked without any information and now my documents go missing. This carelessness on your part causing me trouble is certainly not acceptable. I even checked with the retailer I bought the SIM from and he confirmed to have submitted my documents.
I have another complaint regarding this number. A guy from Gorakhpur keeps calling and claiming that this is his number that went missing 7 months ago. I tried to tell him that I bought a fresh SIM but he just won't listen. He even allegedly visited Airtel Store, which I advised him to do, for confirming that it was my number and not his but the calls keep coming. The SIM has been nothing but a headache for me.
Please, solve these issues with immediate effect. They are not helping Airtel's image in any way.

I resubmitted my documents and Airtel Store guy said the service will be restored within 72 hours. It has been4 days now and still the outgoing facility is unavailable.
It's really appalling to see you turning a deaf ear to customer complaints.

Are you people listening at all?
The Customer Care service told me that MY SIM was cancelled without MY consent. They don't know upon whose request was it done as it doesn't pertain their department and there is no such thing as inter-department communication. Do you sell your SIM just to harass your customers or is this any personal grudge against me?

Plz update my postpaid mob bill to my mail id
With msg n call balance as soon as possible..

Hi,

Mr Rakesh i have not recieved any call from team & My Problem is still not resolved i want fast resolution of this or disconnect my line ... Facing the problem from starting now i m very tied of this service.


Dishesh
[protected].

My TV ID - [protected]

Dear Sir,

I have online recharged for my mobile no [protected] on 20 june 2015 for 3G 1GB amount rs 299. Tran Id[protected] is generated for future reference and in my bank account balance was also debited from rs 299. But recharge was not done successfully.Kindly do the needful for the same.

airtel 3g internet — poor connection in Kolkata

worst connection ever in kolkata.just .don't waste your money

airtel 3g in Kolkata is useless. they cant even provide a stable signal which gets very very frustrating and annoying. There are times when i cant even send a simple sms not to mention calls..

there are unnecessarily charges charged for zapak (RS.149/-) and for big flix (RS. 229/-)......for which we didn't subscribe even..so kindly remove these charges and send a new bill at our place....please cancel this unncessarily charged amount of RS.378/- as soon as possible....OR ELSE WE'LL NOT PAY THE BILL....

our airtel landline no. is 42334085




REGARDS
MR. MUKESH KEDIA
[protected]

Airtel Fixed Line — unnecessarily charges charged

we have filed ur complaint on 12th june (8 days ago) and haven't got any reply yet regarding the unnecessarily charges charged for zapak (RS.149/-) and for big flix (RS. 229/-)......for which we didn't subscribe even..so kindly remove these charges and send a new bill at our place....please cancel this unncessarily charged amount of RS.378/- as soon as possible....OR ELSE WE'LL NOT PAY THE BILL....

our airtel landline no. is 42334085




REGARDS
MR. MUKESH KEDIA
[protected]

Its been over a month and i have been trying switching to ala carte. I have signed in several times on airtel website in an attempt to activate ala carte but nothing happened. have also spoken with the customer agents and they keep making false promises that your problem will be resolved in the next 24 hours.
i have been put on hold several times and the agents never get back to the call. i am really frustrated and plannig to switch to other service provider after lodging a complaint in written airtel against.
I dont want their god damn set up box and want a refund as soon as possible else i am heading to consumer court.

S.M.Haider
Customer Id [protected]
Ph # [protected]

It is almost 1 week since I tried changing my package to A la carte package.I have spoke to customer care agents .Theses are the various suggestions they have given by the different agents, , they said:
1.plz turn on dth when changing it online
2.Plz wait 48 hrs
3.plz register an id in the website and log in
4.plz try again
5.server is down do Pl try this website
ala.[protected]@in.airtel.com
6.Around 5 times, agents told me to wait as they were transfering call to supervisor, , but no supervisor picked the phone even waiting holding for almost half an hr.
All tricks in vain.I seriously doubt whether they have ala carte package.May be they don't want to change to a smaller package.Any help will be appreciated.thank you.
id [protected]

Hi ,
I have aritel connection [protected], previously it was a pre-paid cell and due to some people who does ad for post-paid I did the mistake of conveting to post-paid. From that day till today I am suffering of that mistake.
Always I pay the bill via net using HDFC netbanking gateway.
During the month of July also I paid via HDFC bank and it was charged twice and took one month of fight after giving all the reference number to make my phone active. Last time I took the pain followed up to resolve it. That time it was handled be Vaishali- Hadpasar branch
This time also it’s the same story. In the month of October History repeats it self, I gave all explanation ,details to Kishore- Hadpasar branch , took 10 days to make the phone active in the month of Nov , I hardly called any where due to such a issue
Please see the details of payment done
19 Oct 2007 MHDF[protected]-AIRTEL BHARTI [protected] 19 Oct 2007 606.74
19 Oct 2007 MHDF[protected]-AIRTEL BHARTI [protected] 19 Oct 2007 606.74
19 Oct 2007 MHDF[protected]-AIRTEL BHARTI [protected] 19 Oct 2007 606.74

Where as AIRTEL website shows only ----> Self Care Payment Debit A/C - Bill Desk 19/10/2007 606.74 --> Where did the 1213.48 money go?
Now this month Dec from last two days 18th nov , no incoming and outgoing. No information also of previous complaints and where my previous money went.No information that service will be stopped.
If you call customer care no manager no executive even Hadapsar branch no resolution to escalate.
Let me know if any customer care really exist in Airtel.

Regards,
Dimna

Very Very Poor Service

Dear sir
i tried to get PUK no for my mobile No [protected] but not helped by the customer care . i spoke several times to customer care no fruitful result got. I am using this connection from west bengal zone. i spoke to a lady named zuma and thereby her head . I am surprised to note that the rude bahaviour delivered to me being in customer care services. I feel i should leave this dirty connection and therby its people.

disgusting services

Dear Sir
Iam using a airtel connection from two year.cell no [protected]
[protected]
this both no are so problem with network.if any STD call comes on both no. from natwork says this no are busy please call after sum time & this no. is not reachable.

Dear Sir/Madam

This is to bring to your notice that the Airtel service is deteriorating day by day.I am not able to receive calls as the service is pathetic and sometimes even I am not able to make calls.This same problem is arousing with many of my friends.

If you are not serious with this issue than you are bound to loose a maximum of your customers as we are also thinking of switching over.

Please do look into this matter and do the needful ASAP.


Thanking You!

Best Regards,

Tazu

I took a new connection one year before. Initially Airtel announced their network is very good. Within few days the network was down. The voice clarity is not clear. I made the payment Rs.300 every month (Excluding Call Charge, Rental Only). I called Customer Care People. They informed us. “There is some network problem. It will be rectified very soon”. After six month also the Problem is not closed. I asked to close my connection. They asked to make the payment everything. I made the payment. Almost two years has been completed. I am not yet received My Initial Deposit. I visited Airtel Relation Center Every Month. Spend the two hours time to meet ARC People, but there is no use. Finally i took the decision. In Future, I should not take an Airtel Connection and not to recommend also.

Dear Sir,

Last week i had given application to convert from prepaid to postpaid to Hadapsar Airtel (Reshma). My no is deactivated since last 7 hrsn n still it is not activated. That Resma told me it ll b activated in 4 Hrs. My no. is [protected]. Plz do something i m missing important calls.

Dear Sir,

Regret to inform you that I am one of the Airtel users vide Mo. no. [protected], not getting the service as I was expected with you and for that, only I switched from BSNL to Airtel. It is very sorry to say that but the service, which I am getting, is much poorer than BSNL.
Sir, few days back i have taken one Airtel postpaid connection. In which many problems i am facing, someone which i am jolting here. When i used to make a call in any no. of BSNL, BSNL Landline or Vodafone, repeatedly its saying network is busy and it will take minimum half an hour to make a call or more than that or sometimes I am not able to get it. And most of my colleagues complaint me, they are not getting me in my no. either network busy problem or switch off, not reachable like things, specially from BSNL, BSNL Landline, Vodafone, etc. One more thing which come in my knowledge is local BSNL users cannot make a call to me without using "0" or +91whether it is a local no of BSNL.

I have already given you three-four written complaint in your mail id & [protected]@airtelindia.com, which is enclosed for your ready reference. And I got system-generated mail this no. does not exist.

Hope you will understand my problem & do the needful on urgent basis

I am using airtel services from last 1 year but the level of service company personnal are giving is something which cant expect them to.

From last 5-6 days i am calling 121 daily 4-5 times
but i am still listening that A machine said " Type AIRTEL ans Send it to 121" i am not getting one thing that if I wanna talk to customer care executive do I need to have send MSG.

And in a situation when company has deducted 11 re from my mobile without having any balance and I am thinking that wheather Should Recharge my Card or not

i sub meeted my document i d proves but now my number is totally disconnect because of when ever i call the operater say ur calling numbers is wrong and then few second the ring is start. what is this? when i submeeted then only they given me a connection na plz i request to u. take a action.

Hi

Airtel Service is the worst...worst, No where you will experience like this.

I have requested to get a statement of my bills of airtel, and i have made a request on Feb 1st week,
For this request, i have spoken to almost 20 to 25 airtel staff, and 7 floor managers,
each time when i call they just tell, wait for 3 more days, 3 more days, and it just kept on going,
i almost spoke 5 to 6 hours on this, and lost all my energy, all the managers promised me that they will call me back and update on this, nothing happened unless i lost all my energy, Nothing would have happneed like this to anybody, so bad experience, have heard the same from many people.
I certainly knew that there was some gap where they are updating the ticket, and the people who is supposed to take up the request to process the request, and i tried to make them understand,
but they did not have any common sense to understand it, and they never followed it up

big misd call[protected]

Airtel — STD call should be free or it should be reduced fron 1 rupee

Plz pay attention to this complain... These my STD usage had gone so high that its not beneficial for me...Other CDMA company are ofeering RIM RIM STD calling free... I can't use RIM because my trust is only on AirTel... So kindly solve my problem as soon as u can...
Thank You!!!

I am using Airtel from 2001, usualy i have given this Airtel No to everybody for my bussiness. service they are providing is wrost to wrost. I am doing most of STD calls and due to poor service i am loosing 2 to 3 thousand rupees per month only on Airtel & this complain i am giving for the improper activity by this service provider. As I recharged my mobile with Rs 40/- card for local calls which will cost me 60ps instead of Rs 1 on 6th of may and recharge another card on 21st may to reduced STD calling rates from Rs 1.5 to Rs 1/min . After recharging this STD card they stopped my local 60ps charge without any prior information.

I am helpless because my Mobile No [protected] i have given to everywhere, if i changed my no i may loose big oppertunity.
I am requesting the concern authority to look into this matter seriously.
thanks

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at [protected]@airtel.in with your contact details (address and landline or mobile phone number).


We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Sakshi Walia
Airtel Customer Service Team

Airtel — Not getting incoming calls & detecting auto balance

Hi sir,
This is Sachin K. Sharma. I stay in Lonavla (Pune). Last 5-6 days im facing problem from Airtel services. Last one week I'm not getting incoming calls. And also decteting balance. I ask to airtel coustomer care center @ 121 why balance is detecting they are telling u have called international call but i have not called any international call. In that case i have lost rs. 34.00 rs. approx. I think some one is hacking my sim card. I need soulation. Please help me & reply soon of my complaint.

Airtel — Airtel the Money sucker

I have been locking the my mobile when ever it is not in use.On 30.06.09 When I tried to open the lock it suddenly went on to some idiotice message from air tel asking for the caller tunes.When I checked the account a sum of Rs6.00 has been recovered from my account. More over I am getting msgs often for promotion of their stupid products and the offer of talk time.Why the Airtel is trying to thief from the public money by using all this tricky ways.The Corrupt Airtel

kindly plss reduce the call rate.charge call rate as 1ps per second like TATA DOCOMO.It can increase ur customers more than any other telecome services

airtel landline coin box — from last 5 days there is no connection

dear sir

i am shivakumar from mysore phone no[protected]. from last 5 days there is no connection, i was trying to registore complent on castomer care no 44444121,121, but i am geting no respance pls do the need as erly as possible

thak you

I Jeet Soni is using your Airtel Connection Since Last 8 years. My no. is [protected].

I m attached with a corporate house as Chief Administrator. After joining in this organisation we had taken a 27 nos of airtel connection.
Infact in my family we all are airtel users.
Initially i was really satisfied with your service but its the worsts service you people are providing to your loyal customers.
Your Customer Care Service is turning into a garbage area.
Executives doesn t know how to speak to there customers.
They don t have any etiquette s and manners. They just take call to reduce the call pressure. not to resolve the problem of your customers.
I have recorded few interactions with your executives you itself check it.
I have recharged my phone with a recharge denomination of Rs.94- on 10th Nov 2009 at an around 10:30 PM.
And according to this recharge denomination i should get 100MB free GPRS from 8AM to 11:59PM and 2GB free GPRS from 12 Midnight to 7:59 Am.
I did got the service but only 100 MB not 2 GB.
i made Several complains in ur Customer Care Department but all in vain. No body was able to rectify my problem.
The complain nos are

[protected] Given by Mr. Arindam
[protected]- Given by Mr. Manna Roy
CGPSC[protected] Given by Miss Moumita
[protected] Given By Mr. Amit Chauhan

And with it whenever i try to access for my PAID SERVICE I am being charged for it and the balance is getting deducted from my main account.
Approximate more than Rs. 100 - has been deducted for accessing my PAID SERVICE.
I am now churning into a different mobile service. I had enough of your excuses. Half of your customer Care Executives doesn t want to help your customers and they talk to your customers in a very arrogant way. you will get all your prove with the attachments i m sending to you.

Jeet Soni

I had tried to send an sms to a number in Germany,my account balance was reduced by rupees five but the message was not sent.it had happened in the past too.i am unable to understand why this is happening,further its becoming impossible to talk to customer care personally,the available numbers are not offering the option to talk to the operator.

dear all...
cust id [protected]
service airtel dth
having been using this service since oct 09 and am entitlled to get zee cafe zeestudio according to my package..... since last two months stopped getting these channels ....when u call the customer care to b frank THEY DO NOT CARE...I spokt to pradeep twice who hung my call along with one raja....when they cant resolve your issues they cut the call (u call this service??? i told them that i want to speak to some1 who can solve this issue and now they have barred my calls that was too much now how do i solve this issue????????

I am not being able to make any phone calls. do not know the reason.

my name is christopher dmello customer id [protected]. i have just recharged for 250 rs in my account but the account is registered for some other person please clarify this problem.

Dear Sir,
I’m Sandeep Tiwari my airtel no. [protected] this is a coin box no. that last 2 month’s switch off and problem, already I have paid to 500 Recharge voucher’s this coin box this related complains many times ago 2 month but no any response for your side.
This regarding I’m complaining to the Mr. Pankaj (Jabalpur) Mo.No. [protected]
But they are no any help me for this related. So kindly request for you solved by this problem
My 500 Rs /- loss last 2 months Please sir provide me your airtel service. Please me update by mail urgent.
Customer Name – Ratan lal Tiwari
Box No. - [protected]
Pondi Kala A
Gosalpur, Sihora, Jabalpur (MP)
[protected]
[protected]
[protected] (Sandeep )

I am a Airtel Prepaid customer.
From a month I am getting auto-subscribed to Airtel Picture Post.
Airtel is sending SMS from 54321 with it's Airtel Picture Post messages with title like below

"Bindas Babes...Hottest Babes Ever... Click Link!!"
"Hot babes in rain... Hottest Babes... Click Link!!"

Link: http://202.46.201.113/ar3/6un/smash99.jsp

Airtel is sending this kind of adult SMS even without me subscribing to such content.

I want an answer from Airtel regarding why they are sending such adult content (spam). If possible stop these kind of messages my number is [protected]

I am a user of Air Tel DTH.I am regularly using it from 6-7 months. But now it is not working properly. I had registered a complaint to Air Tel DTH Customer Care request no. 5407613 dated 13.02.2011.The customer care replied that our complaint would be attended at 5:26pm dated 13.2.2011.But our complaint was not attended till 5:30 pm 14.02.2011.So I again call at helpline. They responded that please contact [protected] if our case is not resolved. When I contacted the dealer he responded by saying that from where u purchased your Air Tel DTH. But he did not resolve our case. Then again I called to customer care and they responded by saying that our case would we finally resolved by 5:00 pm dated 15.02.2011.But instead of that I got the message that our case has been resolved. But no one came to our house to check the system and not even it is resolved. I am being exploited by the dealer and the company.

before instalation to get money u people tell we fix the dth in 24hrs but after getting payment when we call u people tell u get message when we r going to fix on ur mobile and i get the message that it will be fix after one week i am not happy with ur service

I have Airtel Prepaid Account & my number is [protected]
I want call history of Month March 2011
Please send me at sush.[protected]@gmail.com or paresh.[protected]@gmail.com this email address

Customer ID No: [protected]-001
Ravi Shankar
Mobile No: [protected]

Today( 18.03.11) I have re-charged my Airtel DTH at 12:40 pm. And now 10 pm (at night) but still no one chanel is coming. Really it is very bad experiance of Airtel DTH. Since installation I am getting problem again & again. We have another connection( of my brother) of TATA Sky that is running perfectally without any service issue. Airtel DTH service is very very poor. Being a customer I would suggest to every one please do not instal Airtel DTH. Their customer care executive makes false commitment to customer. Which is very bad. I am going to complaint in Consumer Court regarding the Service of Airtel DTH.

Thanks..
Ravi
+91-[protected]

Cool down dear me too is an Airtel DTH customer & is expert in analyzing customer care practices they have good customer care call them @ [protected] to make the matter solve.

Regards
Dinesh Chamoli

the service of airtel is very pathetic.....the customer care is completely uneducated and its been pricking even more after they have started charging to speak to customer care. i dont understand when they are charging what is the harm in providing the service for the same...when you dont charge or provide free service....it can be understandable at one point but not everytime....thank god to number portablility i m switching to vodafone otherwise i would have definitely found out another option too....it is a very basic and common sense ..people being in the service industry and not providing service...i dont know how to try to justify your ownselfs in your own industry....it is clearly the carelessness and casuality the company is going through.....this is completely unacceptable.....customer care not even talk properly after keeping on hold for quite a few minutes.....they directly disconnect saying they are transfering the line but god only knows which way do they transfer....they themselves doesnt feel a poke...as a human being too...the lethargy and laziness and cheapness is to the peak......atleast pay some respect to humanity....even this is lost to the core....world will come to an end someday ..but what about the karmas...god is seeing all o[censored]s in all the angles...its not a 60-80 years life which we spend..its a lifetime life which we deal with the energy around...beware people......

Unable to contact the customer support executives.

I have been using airtel DTH for 2 years. recently i shifted my home. for over 2 weeks this people have been promising me installations, but the installation of the connection hasn't happened even after 2 weeks. Every time i call them , they give a time resolution but they never show up. i am demanding my money back, still they are not ready to refund the amount also. God, pls save me from this people. .All i want now is justice.

I had given my contact a long time ago and for 2 weeks ur engineers kept on delaying it. Specially one Mr. Gunasekar (cell no [protected])who was originally assigned with this task, had even switched off his phone on the day i told him to come. However it got resolved on 9th april. I was really dissatisfied with the unprofessional service quality i got from airtel

my Airtel dth box card number[protected] but i can`t know my customer ID.How i find it.

Hi,

Off let AIRTEL service is going down day by day, My ID [protected], kindly note we had taken this connection with South Package from day one... Last couple of month we are receiving the SMS message from back end saying that TAMIL TOP UP activated in your account under promo offer will be discontinued effecive from 20th APRIL 2011, to view they are asking us to pay Rs. 30/- per month...

Why all of sudden they have to stop this service? since we had already viewing till date South package, May I know the reason why? Also request your back end team to kindly activate the service immediately without any further reminder...

Regards,
IYER.S

Airtel — Airtel sucking my money and time but no service

[protected]
I called Airtel customer care on the following issues:
1) Mobile Internet is not working well that means working for only 20-30 seconds and remaining idle and again i have to redial the connection.

for this problem, i called many times.. they always respond to one thing... your settings problem, we'll send settings and some will say... we'll guide you to set the settings... but my problem is not the settings.... Connection continuity is my problem... atleast i called for 15 times... every time they say... we are giving settings now... apply now... it will work... i[censored] have any problem... call to 121 or 12118...

After sometime... i called and said the problem... and i asked to Please connect to your Superior... i can explain what the problem is.... that guy said.. "i'm connecting sir ... pls. wait... " me waited for 10 minutes and last call disconnected... i lost money as 0.5rupee/3mintes many times.. but i didn't get the solution...

Some say like your billing message will make like... so call to 121 and deactivate that... i had called to 121... for complaints call 198.. i again called to 198... there call 121 message... at last i tried to connect the person ... there a message saying for any complaints dail *121#

Sir, Airtel is sucking my Money and my time... but i didn't get the solution....

Please take action...

To,
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com


I'm SATYANAND CHETTUPALLI ... USING MOBILE NUMBER [protected]... ACTUALLY MY PERMANENT ADDRESS IS IN VISAKHAPATNAM AND FROM 2 YEARS I'M IN HYDERABAD.

MY PRESENT ADDRESS:

SATYANAND CHETTUPALLI
C/o B.ANAND RAO
DOMALGUDA
HYDERABAD



MY PERMANENT ADDRESS:
SATYANAND CHETTUPALLI
SRIRAMNAGAR
NEAR COROMANDEL GATE
VISAKHAPATNAM


FROM LAST 3 DAYS ONWARDS I'M USING OTHER NUMBER... BECAUSE I'M VEX OF YOUR SERVICE AND YESTERDAY NIGHT I USED AIRTEL AND TRIED FOR CUSTOMER CARE... SAME PROBLEM AS SAYING DIAL TO *121#


AND WHEN I DAILING 121312 BEFORE EVERY RECHARGE... SAYING ONLY "THERE IS NO OFFERS TO YOUR MOBILE NUMBER"... AND I'M PAYING MORE WHEN COMPARED TO OTHER SERVICES...

AND NOW I NEED INTERNET VERY MUCH... AT PRESENT I DON'T WANT TO ANY TRAILS BEFORE MY EXAM... I'LL BE IN CONTACT WITH THIS MAIL ADDRESS...

Customer ID [protected]

Kindly note that I had requested for channel addition via request no 8202983 dated 21-05-11 and recd SMS from AIRTEL side that for further channel add ons, dish alignment shall be take place and soon engineers will visit my place.

But till date nothing has been done. I have complint to AIRTEL customer care cell n number of times, but the answer I get that my request will be sorted out soon.

This hopeless service was never expected from AIRTEL. I am rethinking of change my service provider if my request is not met immediately.

If someone in AIRTEL listening, please do the needful immediately.

I Applied For Network Portability from Airtel by sending the required message for porting on 16th June 2011.
After 1 day on 18th at noon I received call from Airtel Care and they said that not to leave Airtel Service and offered me schemes (Airtel to Airtel at 1ps/6sec for 6months, to Other 1ps/2sec for 6months , 370 msg free for 1 month , and 40rs Talktime).
So as they said I cancelled my porting request by the message.
I was told to get the schemes started untill 48hrs, but nothing happened .So i gave a complaint regarding this to the Airtel Customer Care on 20th June.
There also I was told to get the complaint solved within 48hrs (before 24th Noon) , but nothing happened.
After that I tried to talk with the Higher Executives but always the line was disconnected directly from airtel and i was left unanswered.
Very Bad Customer Care Service by Airtel.

Mobile No. [protected]
Vidhit Dhiren Shah

Thank You.
And Please do the Needful Fast

7 Days and no Solution of my complaint

Airtel — Hike in call charges without any prior info

I have a Airtel prepaid connection with 1 paise/ sec call tariff to any where in India. They have hiked the call charges without any prior info to 1.2 paise/ sec for all calls (Local/STD). When ever they launch any new product they would promote those by calling and send messages to our mobiles. But when they have changed the call tariffs, they dont even have courtesy to inform the customers. The same has been confirmed from the call centre executive.
Being claimed as one of the largest subscribe base in India this is the condition of the known operator.
When no other opearator hjas changed the tariff only Airtel has done it.
this is very pathetic...
Consumers beware>>>>>

these ppl really suck in every way tv n mobile in service n network. actually 2 no but i still got 1, been a customer since 99 but now they r lousy n not at all worth it try somethin new i know m gonna. sorry some things got deleyd while makin corrections don wanna make corrections should let u kno though make the right choice not these dumdums

hey had put another complaint earliet don c that here mothim on tv might as well put it. last two months must a called at leasy 16 times was satisfied sorta 3times 3months back i applied 4 d turbo o ya it came turbo came woooooooooooooooo its gone danm "turbo"i[censored] dumdums cant install it pls dont advertise. o o o to night i called customer service spoke to a the forth person who was a team called lavanya from blr n was really taken a back by her attitude try some other network i know m gonna clear my tab take my no n leave these...neva mind

Hi this is Atul. Few days back my brother received a call for post paid connection from AirTel. My brother ordered the sim card a person from AirTel come to our house to receive Id and address proof & after checking the documents he provide the sim card for Rs.300/-. After that on a fine day one another person come to verify my address. But now they are call us & told that the documents are incomplete & they are going to disconnect the number. I had given a photocopy of voter ID & Light bill. At the time of receiving money they don't find any problem with documents.

Why this mobile service providing companies don't find any problem with documents at the time of receiving money.

My subscriber_ID is [protected].
I changed my address around 15-20days ago,
requested for de-installation and re-installation of the digital TV STB.
De-installation was done immediately, the very next day I called.

But I've really been struggling to get the installation done !!!
It's been more than 9 days since when I've been calling the customer care number daily.
All they do is promise that "it'll be done immediately, today itself our engineer will call you",
but I didn't get any calls.
An engineer called once and was very rude on the phone and told that he doesn't serve this area.

I called up customer care again and they told that the engineer didn't respond because my number was not reachable.
(Might be possible - accepted).

I then provided an alternate mobile no. and provided a landline no. too so that the engineer won't make this excuse.
Still, I didn't get any call.

I called up the cust. care again, and one of their senior officials promised that the work done by 12pm that day,
and guess what, I waited till 12.30, went late for office just waiting for a call.

The same story has been repeating time and again every day !!!
Am really fed up the quality of service of Airtel TV!
This is the first time I'm having such a horrible experience with a private organisation!

I just recharged my account because the Airtel people told that it is mandatory for the shifting process,
and it's a waste now as it's pending since 10 days.

What kind of pre-paid service Airtel is providing. After trying hell lot of times to speak to customer care executive, its a waste of time.
Are you people running off ... better Airtel should close its shop.. If they continue the same shameless service , no doubt customers will have to opt MPS.

Airtel DTH — Ver Bad Customer Service Ever seen

Hi,

This is Venugopal, Cust ID:[protected], Recharged for the account on Last Sunday(18-Mar-2012) for one year subscription. After that the service is not getting resumed. I called to your Customer care.
They Raised a Ticked on (18-Mar) Ticket number:[protected]Video Problem)- This was closed by your engineer by the resolution as "No issues from Customer End". But nobody come to my place or even contact me regarding this issue. But yourself closing the ticket without resolving the actual problem.
Again I spoke to Customer Care (on 19-Mar), and they told this info and again raised a new ticket number:17178882 for "Wrong Resolution" and ask the one day time.
but again there is no Response from your end after that.
Again I spoke to your customer care on (on 20th-Mar), Again I spoke to your customer care and there is no proper response, Executive tell one reason, after that I spoke to next level of point of contact. that person tell the different reason. Again I spoke to your Zonal officer. He told another reason and ask for a day and commit that he will fix this issue boy EOD(of 20-Mar). After that there is no response from him. Today again I spoke to your zonal officer, then again he ask one day time.

I don't know what your executives are doing. There is no progress towards to fix my problem. Every time the y have lot of reason to tell me. It make me lot of fustration.

Please tell me If you can't resolve this issues, than I will go for the necessary legal action. I don't want to wait anymore. If we did recharge for a day means you disconnect your service right, then why the hell you are taking this much time to resolve this issue? and who is responsible this week wastage of service. I need the money refund for these days.

Awaiting for your reply with solution(not reason) ASAP.

Worst costumer service i hav ever seen.....they test our patience every time.....planning to surrender......airtel sucks.....

My self V.BALAJI. I AM THE SUBSCRIBER OF AIRTEL DTH ID NO.[protected]. I HAVE RENEWED MY ACCOUNT ON 8.4.12 FOR RS.150/ BUT TILL TODAY THE DTH SERVICE IS NOT RESUMED. THE SERVICE OF AIRTEL DTH BECAME VERY BAD. PREVIOUSLY THE AIRTEL DTH SERVICE WAS GOOD. PLEASE TAKE APPROPRIATE STEPS TO RESUME THE AIRTEL DTH SERVICE TO ME. THANKS.

MY DTH ID NO.[protected]. I RENEWED THE ACCOUNT FOR RS.150/ ON 8.4.12. BUT TILL 12.4.12 THE SERVICE IS NOT RESUMED. DESPITE PHONE TALK THERE IS NO RESPONSE. TAKE IMMEDIATE STEPS TO RESUME AIR DTH SERVICE. THANKS.

AIR TEL DTH SERVICE IS WORST.

NO

now airtel network is very bad espesialy the customer care executives not pick the calls quickly and they do not answering properly for the complaints from the customer needs and the service provide from airtel network is very slow compare to the vodafone especialy gprs service.

i'm using airtel sim for around past 8yrs on wards. only airtel service since i was like their service much at that time. bt now a days it's going to very worst in service.
1) i'm using their message and call booster pack regularly. but last time when my sms booster pack ends, i dint activate that service. n i dint sent any messages since they were cutting 75paisa/sms.& i dint top up my balance too. i was maintaining just 10Rs like that for around 3 months. but after that when i was top up my balance for 100Rs. but suddenly the second day they have cut Rs.38 in my main balance & sent a message as "you have been successfully recharge your sms booster", but i dint activate that. then was called to customer care n asked they just replied as "it's a auto renewal pack, and msg has come before two days of renewal.if you are not interested means you can stop the service via reply to that message". but the fact is they dint sent any messages like that and i dint activate that service

2) like that i'm using their hello tune service too. while starting to using that service they told me that, they will cut 15Rs for downloading charge and monthly rental is 30Rs. rental is not a problem, but just before few days they had cut Rs.15 in my main account. while i'm asking to customer care regarding this, they had replied that " now our system has changed, that we will charge Rs.15 as downloading charge for every three months. " but as a service provider they should inform to their customers about their plan change. but they dint...

now a days not only youngsters, all are liking to set hello tune and to use message n rate cutter service. but if they are doing like this means how we can interested to use their service???? their customer support also not good. while recharging every time they are cuting some amount as 'PF' amount. but if asking regard this means no one customer care executives known why they are cutting that charge. now they pushed us to hate their service as much as how we loved their service....

[[protected].[protected],[protected],[protected],[protected]] some time i call to this numbers that call not reach to particular person same time connect to unknown person.that time my balance detected.same time unknown say hello but i cant speak to that person,some times incoming calls also balance detected.that[airtel]service provider worst service .[protected] this is my mobile number.already about compliant [PRO51600137]
THER IS NO RESPONES

OKAY I WAITING FOR RESULT

My mobile lost with SIM no [protected]. complain lodged to customer care to block the SIM on 01.06.12 at about 78 hr's & the SIM card with same no received on 02.06.12 at 10 Hr's from the retailer. but till now the SIM not yet been activated. it resulted me great inconvenience.
after sale service is very poor .please look into the matter with immediate effect.
BHOLANATH DEY.
C/O SUBHAS SEN.
NISCHINTAPUR POLICE PHANRI.
RAMPURHAT BIRBHUM.
PIN 731224. WB.
EMAIL- [protected]@gmail.com

Sir/Madame,
Its been an 8th month ordeal now that Im facing an call drop problem.But its always an computerized answer of attending the problem & then without solving the problem there is an email that the problem is solved without even talking to me. Now Im facing an huge losses for it as the monthly bills are rising & Im losing business for not able to attend the call.
Pl do guide me as to what action I should take as there are more than 50 emails but all answered by computer on their part.

I agree as ive also facing the same problem my no is[protected]

Namaste (suhail04),

This is to inform you that your concern listed on 17 September 2012 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at www.airtel.in/airtelpresence


We assure you that we are committed to resolving the issue to your satisfaction

Regards
Arpit Dixit
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

COMPANY HAS CHANGED THEIR DTH SIGNAL FROM SATELLITE 1 TO SATELLITE 2 WITH OUT INFORMATION TO US. SO WE HAVE LOST THE DTH SIGNAL. WE COMPLAINED ON THIS PROBLEM TO THE COMPANY CUSTOMER CARE, BUT THEY ARE NOT RESPONDING PROPERLY.....

My Airtel Dth setup Box having some problem from last two months i do complaint to call center and by email many times but till date no any engg visited to my home for solve problem. I get only call from Airtel Call Center to send your information to your area Distributor and they solve your problem. But physically no one come and solve.
I am very much bored and tried from Airtel Dth Service. My Airtel Dth ID is [protected].

hlo sir/mam i recharged my number [protected] with rs 49 today.on my number a special offr is running which is get 1gb data on recharge of 49 for 30 days. Bt when i recharged today then i got validity upto april 19. When i cal to customer care then the put my cal on holt and then end my call. So please help me.

TeL people do so is their any TRAI rule let me know pl.Sir i am a retailer providing service through easy recharging. I am residing at kammanahally Ramaswamy paly bangalore 560033 outlet name Dinesh medical. Problem is the airtel distrubutor here is not providing proper service to me .he comes to next shop to transfer the amount but does not with me .sir i have complained to the airtel manager Madu no. [protected] but no response.the runner boy name sulfi his no.[protected]. Sir who ever conser...d see to that the matter is solved.
Manager Madu [protected] was telling that DSA Sales cannot be given to the urban i am interested to take DSA to avoid the above problem .sir when BSNL is giving DSA for 500rs deposit and transaction of rs 5000 why cant A

Respected sir/ mam,

We are getting the worst customer service from airtel landline and broadband services. And I am fade up of trying what to do next to get revert from them. The whole complaint I have mentioned in the following mail which I have sent to airtel and even after mailing them I haven't got any revert back from them.
The mail is as follows:-

Hello,

I am Devang doshi and my account no. Is 16312758
I have a problem with the bill dated 12th June 2013 in which I have been charged rs.6878.15/-
My usual bill amount varies from rs.1500 to rs.2000 but this time When I checked the bill details in that there is some premium number mentioned and instead of giving the details of premium no.the only thing is mentioned is amount which is rs.4979.00/-
I was shocked to see the bill amount and was confused what's this premium number is?
Though I made the payment for the bill but I raised the query and my wife contacted customer department somewhere on 2nd July. My wife told them to give me the details of premium number which I have dialled and also another complaint regarding the awareness of premium number. My complaint reference number is. 35323746 and 35324136 between this I talked with many customer executives namely..Vinay, Mohit, chetna
They told me that your query will be resolved within few days but for my surprise it did not got resolved within the stated time period and when I called them back they said that your request have been closed..when I asked "why"? The reply was even more shocking..they said that nobody was picking up the phone at your house. I must tell that I have never come across such a bad services and big liars as my wife remains at home all the time and rest I had given them my mobile number too, but they never contacted.
I again booked the complaint and this time they told that you will get a personal call from our supervisor and also that this issue will be resolved by 11th July and another one on. 16th July. But again for my surprise no one called up and never got any mail. Than I again called up yesterday and talked with chetna she told me that you need to mail us at [protected]@in.airtel.com and you will get the resolution with four working hours. But again nobody has called up within four hours and the day has passed.
So here I am mailing you for the same. But for my surprise airtel team has not come up with any solution yet and I am really upset. Incase if I don't get the resolution and if the arrears are from your airtel software system than I surely need airtel to refund my money back or else I need a proper explanation for the same else I am, hoping to discontinue with airtel landline and broadband services.

I have sent the above mail to the airtel team and still I haven't got any revert back. Kindly please see in this matter and if there is something which airtel is hiding their mistake than we should surely get our money back.

Thanks and regards,

Devang Doshi

No clue

Dear Sir/Mam,

This is to bring in your kind notice that due to service issues and network coverage I was facing problem through Airtel and I have ported([protected]) to you (VODAFONE) as my service provider.Anytime my number is been put in restriction and as a result I am not been able to access my mail and not been able to receive my calls.
When I inquire about the problem I have been told that I have previous due from Airtel but that is not true and I have produce the copy of bill payment to one of your service executive at Airtel Gallery at Chakala on 22 nd March 2014and still Problem is not been solved.Even I wanted to have a word with the store manager but I have been told that it would not be possible. I don't know what was the reason manager was not interested in meeting dissatisfied customer as Manager(Ms. Talwar name given by the staff ) was very much there in the cabin and its ever more surprising being at the customer service they don't have time to meet and resolve customer issues .When I ask for the manager business card I have been told manager don't possess Business card
I am surprised that simple issues could not be resolved by such a big service provider in India .
My number was blocked since 21st March 2014 20:00 hrs to 22nd March 2014 16:00 Hrs and again on 24th march 2014 since 11:00 hrs my number are blocked and feeling helpless.
Kindly find the attached copy of payment receipt and waiting for your valuable and I would like to know where have made an mistake so that I am suffering for being VODAFONE customer ?? Is it a trend to harass customer when customer port to other service provider ?...?I was a Premium customer when I was with Airtel...

With Regards
Bishal Bardewa
[protected]

dear sir
to manager


Ajith kumar from udupi and my airtel no is [protected].email I'd : [protected]@yahoo.com.
I already complained [protected]@in.airtel.com about wrong SMS charges.in month ago one SMS came from ur side to recharge 26 and get low local call rate k.then i recharge 26 after that i loss my free message.first 1.50 rupees for 3 messages then 17 free then 10 paisa stiil 100 message.its happen after i recharge 26 as per ur guidness.and i call 121 and no response came, then i mailed [protected]@in.airtel.com.and still problem not solved they told to recharge 53 and again i recharged 53 after that im loosing 1 rupees for every message.what's going on here ha sir?...why u giving wrong info to customer ha? what is the problem about my previous tarrif ha?..and they told we have taking time time once says 24 hr then says 48 hr then now saying 72 hr.why u people taking this much time to solve one problem. no one response and caring about my concern.still suffering same problem. now reporting u sir k.take action for this...
thanking you,

sory for the previous complaint mistakes


Regarding my mobile postpaid bill
sir
I am Junaid my mobile number was [protected] of Idea company.
I am not using this number from last 19 may 2011.
that time my idea bill was Rs. 231 and i have also deposited Rs.250 as a security money.
I have told him for disconnecting my number then they asked me to submit my current bill then i have asked to balance it with my security deposit.
from last one month they are continuously blackmailing me from various way.
Today they crossed the limit and from [protected], [protected], [protected],[protected] this numbers continuously calling me on the behalf of Tees Hazari Court and blackmailed me that if you will not submit bill i will submit a case against you.
sir i am totally harassed and disturbed from last one month and my study is also disturbing due to this matter.
Please help me as soon as posible

Airtel — worst quality

they dont deserve to b a cellular company!!!


AIRTEL

dont try to express urself ever !!!

AIRTEL DIGITAL TV — WRONG CHARGES FOR BAD TECHOLOGY USED BY AIRTEL

Dear sir
sub:complain about my airtel digital tv connection

with respect to inform you that i am customer of airtel since 9th nov 2008 and my no is [protected] name as SANJAY DHAMELIYA AHMADABAD and in last month they increase a rent for me so i call customers care and ask about that and they told me that you have also activeted Hindi plus top up and i say stop that top up and tell me which channel i Can see now so they told me 5-6 and not ready to tell me all the channels and i see after half an hour of that phone call my all Hindi plus channel's gone but also gone my star plus channel so on 4th december2009 i again call to costumer careand make a complain to this and no was 1570331 on second day they call me and say that your complain has been solved and you can see that starplus channel after half an hour right now updation is going on so right now you can not see the channel but after some time you can see that channel
after that i wait for 2-3 days and on 7 th December i again make a complain with no 1584672 and next day same reply that your problem ahs been solved but still not able to watch star plus but rest of channels ware OK
i wait for Star plus till 9th but not solved till that day i make a complain to them on 9th and no was 1594673.they reply me that all channel are OK but starplus we have to check to your box and card so we will send a engineer to your home tomorrow at 10 am i wait for that engineer till 10 and that person calling me and telling me that you have passed 1 year so my visit not comes in free visit for that you have to pay me i said don't come if i have to pay for and ask him what i pay its a company fault i said to company to stop my top up any why they stop my package channel for which i am paying now also its a company fault and company has to send a person or not that they have to decide i want service for what i am paying its not my fault its your technology fault and why customer has to pay for fault technology use by company its not a mettor of pay but company cheating to customer in such a way so please show me the way what to do next.

regards
sanjay dhameliya
Ahmadabad.

DTH COMPANIES — ADVERTISEMENT IN DTH

Sir/Madam,
I would like to point out that DTH companies, are earning double from advertisement & also from the consumer. As we as consumer is paying for the direct to home facility for the downloading of the content hence the company is earning. Second also earning huge amount from advertisement. Why is it so, company if are willing to earn from advertisement than customer should be provided free.

Dual mode of earning is totally wrong.

Second issue how come news channels are broadcasting advertisement & stating that this news is sponsored by this company. This is case for all the news channels, government or private. This is very objectionable and should be stopped immediately.

Hope action is going to be taken in this matter.

Thanks with regards,

Shailendra kumar

Airtel DTH — very pathetic service

My customer id is [protected] and I requested to all of you. Plz never buy Airtel DTH its really painful experience. I have Airtel and i am suffering since i bought. Very bad service, customer care is useless. i feel handicap i have no option to do anything.
I destroy Airtel DTH and going to buy new DTH. Plz don't buy Airtel DTH, they are big cheater in market and they spoiled our image. Go to hell Airtel DTH

AIRTEL DTH HD — Video quality

I have recently bought a airtel hd-dth connection # [protected]. Engineer from Airtel visited for an issue on non-reciept of certain channels and since then the quality of the picture had deteriorated substantially. I want to get the issue resolved permananently and want somebody from Airtel take this issue seriously. If not, I would request Airtel to refund my annual payment as well as the cost of the stb.

Airtel India — Pathetic Services

I have boosted my mobile with Rs225 booster and i am being charged with 10ps. messaging other carrier networks. When i called one of your customer care number, they mentioned they had posted the revised plans in news paper. But when i get the balance, the notification states the Rs225 "old plan" status! Are we fools here? Is there no transparency in Airtel services? I need a proper explanation for the misleading!!
I have also attatched the image of balance notification. Please look into this issue seriously.

Hi Rakesh,

What are you talking about? I have told all these concerns to Airtel Presence facebook page and email @ airtelpresence and dth nodal but it seems Airtel ego is too big and the situation is like I'm stuck with such an idiotic company now and I have not recharged my account above that and when I asked you to return my money as you're providing the cheapest DTH Services and demanding very high cost for the same. If Govt. people really looking at this It's my humble request to you all to look into the policies these company made like not returning money and neither improving their services... All their advertisements are fake to and I can guarantee that... Don't buy their DTH services otherwise you are stuck like I'm now... BEWARE OF ARITEL DTH... Just Pathetic DTH provider in India and the Govt. don't have the guts to intervene in their policy making and relie[censored]s from them. I'm stuck paying them alot and I need my money back... The worst pathetic DTH provider in India... and I don't mind saying Chor Company Hai ek number ki... Customers ko harassment karti hai.. DISAPPOINTED.. :(

SEE THEIR FAKE ADVERTISMENT AND THIS COMPANY DON'T FEAR ANYONE JUST BECAUSE OUR GOVT. IS NOT TAKING ANY LEGAL ACTION AGAINST THEM... BELOW AD IS TOTALLY FAKE...

https://dl.dropbox.com/u/19925378/FAKEADVT.jpg

Hi Rakesh,

I don't know how you said it's resolved... but for everyone this is the lesson how they cheat... I have not even recharged my DTH Account due on 2nd July... Neither I received any call and nor any of my complain resolved by AIrtel... Ah God they are very good at cheating... CRAP... No. 1 Fraud Company operating in India and the Govt. don't have the Guts to charge them or penalize them for cheating customers rather torturing them and to be honest cancel their license forever... CHEAP CHEATER COMPANY... MERA PAISE KHA GAYE.. :(

Here is something I wanted to share with everyone and I hope it will prove that I'm not the only one talking about their services..

https://dl.dropbox.com/u/19925378/AirtelPresence.png