Airtel Complaints & Reviews

Dear Sir / Madam ,

I Visited the airtel site to view my best offers for prepaid in tamilnadu region . There was a offer RC 32 : 500 Loc A2A mins free for 30 days . I Recharge for it and it failed . I Recharged it for other mobile and it worked . But why not for me ?? I Need such a offer which fits me rather than paying for a min for a call .

Mobile No. [protected]
Recharge Falied : RC 32

DO THE NEEDFUL : Please do something and make me availablility for my mobile no . to RC with 32 .

Thanking you ,

Dear Sir ,
I had my main account balance os Rs. 79 on June 13th , 2012 . I switched off it and turned on after 1 & 1/2 months it showed my Main Balance as Rs.45 . I was shocked and called customer care and asked they told to wait and i waited forever but no reply and after 8 mins call disconnected . So , totally Rs.32 is loss for me . So, dear sir make it a issue and ask them to refund my Rs.32 ! ...

Thanking You ,

Dear Sir/ Madam

i am using airtel sim, since 5 year in chhawani IE area Bhilai. but from the last 2 years the network is very poor in this region . net access is impossible in this poor courage. Healty telephonic conversataion is impossible in this bad network & airtel's responsible persons are not awake yet.
please do some needful.
Regards,
TRAMPAL

I had been using Airtel Mobile Connection since 2009 while I was in Bangalore. That was a post paid connection. I moved to Mumbai on August 2011. Since then I had been paying monthly minimum rental of my existing connection of Bangalore as I there were chances of my moving back to Bangalore. But in February 2012 I thought of cancelling my Bangalore connection of Airtel. I called the customer care services of Mumbai Airtel and they guided me with Karnataka customer care number as Mumbai customer service cannot take any request for Karnataka circle numbers. I immediately gave a call to the Bangalore number and I was told that next day I would get a return call from Airtel and this would formally end up my connection. I was not at all convinced and told the customer care executive how can he assure that the call would come. Why couldn't he cancel the connection during that call itself. But he assured me of getting a return call the very next day which have never come till today.

Now there's another story before that incident happened. Before I called the customer care, I had come across an option to cancel my connection by logging in to my account in Airtel website,going to service requests and selecting the request category as Surrender a connection. Along with that I had to provide Contact Person, Contact Time and Alternate Contact Number also. But finally when I submitted my request I received a message denying my submission of the service request. The message is "We are unable to process your request. Please try later. Sorry for the inconvenience" marked in red. And to my surprise this message is still being displayed today whenever I try to submit my request. I kept on trying intermittently for the last couple of months but I got the same message. Now this is just a trick not to entertain cancellation of connection request.

On 6th August 2012, i got a mail from Corporate Collections cell of Airtel asking me to pay my outstanding amount non payment of which will force them to initiate further course of action.

I have been a loyal cutsomer of Airtel and had always been paying my bills on time. I had used Airtel internet also in Bangalore and faced the same cancellation negligence which somehow got resolved early. What annoys me is that if analytics is no strong today and Airtel can provide us with usage details in every monthly statement, why don't they use their effort and technology to mine out loyal and disciplined customers instead of bittering the relationship with such customers. I faced similar kind of problems during my Airtel connection in Hyderabad. But still I cannot change the person in myself. I feel satified to be good with the service providers and hence be loyal in making payments.After all Airtel serves us just like we serve somebody else in the industry. But this time I am annoyed. They deliberately don't look into such issues in their web site so that these stop the customer from cancelling connection.

So I request to take this matter of mine into serious concern and make the country's so called best provider of mobile services aware of their major loopholes in their service delivery mechanism.

P.S. Please find attached the screen shot of the error message that is displayed when I submit my service request.

Thanks
Kallal Nath
[protected]@gmail.com

Dear sir/madam
I am a insurance consultant & also an air-tel lapu holder. i m using Air tel G.P.R.S in my laptop & log in my policy& other work. but i could not browse internet properly because of tower problem.The network could not properly.and we have also problem in call to other.
so,i think u do some thing about this.




Sujan kalyan dey
mob-[protected]

sir/mam

i was using a airtel number +91-[protected] till last year in faridabad(delhi ncr), then i moved to haryana (sonepat) and taken another no., this one belongs to bsnl (+91-[protected]). after somedays i came to know that i lost my old airtel sim. for sometime it says (on dialing the no.) 'the no. you are trying to call is switched off' . and after somedays some lady is came to know that a lady is using this.
so i want to confirm that she is not using no. on my id. and the no. is realloted to her.

please contact me on my bsnl no. and i will give you details of my id on which i had taken that no. and i request you to confirm that she is not using my id.

thank you

I am the user of Airtel Mobile No [protected]. On 10 Aug 2012 my balance have been deducting wrongly by the service provider stating that the balance have been deducted on account of internet browsing charges, But as well as my memory is concerned i have not used the internet of the company. The company is totally telling a lie as despite deleting all my setting from the browser profile of my mobile the deduction was remain on, Thus i am feeling harassed by the service provider financially as well as mentally. Pl do the needful.

Hi all,

I have been cheated by airtel digital tv.

Pld never go for airtel digital tv,they can do anything with you saying that this is the company policy.

My monthly pkg has changed from 241 to 341 ,i called ccustomer care and ask them why you did it,htey say u have the HD settop box so,u have to watch the HD pkg,i asked the to change back ,they say it is not possible.

My remote stops working but working well with tv,they say you have to pay Rs 100,i[censored] want us to rectify your problem.

They can do anything with you and even when you say that i will change my connection ,they will say as you wish.

Once you buy airtel dth they can do anything with you..pls dont go for airtel.

Sir,
my connection of internet is [protected] and i want to disconnect it, as it is of no use to me now . i had forwarded my request a no. of times to customer care but in vain, kindly disconnect my connection as soon as possible .i m not use dsl but airtel bill dsl chagers 1965 why i want disconnect plz

yours Sincerely
manoj kumar
2/274 top floor subhash nagar
new delhi.27
[protected]

respected sir,
i am Triq using ur airtel company's prepaid connection with number [protected] and i want to incoming and outgoing details for last three month. if possible Please send call detail on my gmail ID [protected]@gmail.com as early as possible. send me detail. thank you.

Dear Sir,


This is M.Krishna Murthy I was airtel customer from last 10 years my mobile number is [protected]..Recently I had taken 4 post paid sim cards of your service to my family members .Numbers are [protected],[protected],[protected],[protected] among these numbers on one number i.e([protected]) bill charged is very high approximately 2800 Rs..Bill was charged because o[censored]sage of internet ,actually 200MB is given free additionally only 100 MB is used and for that 100MB you have charged 2500rs(+300 for calls)..Please sort my problem and give a solution for me to continue AIRTEL service..HOPE YOU WILL REDUCE MY CHARGED BILL...THANKING YOU...

on July 29th I had take a duplicate Airtel sim from chembumukku Airtel relationship center, Kochi, Kerala. They told that according to airtel's new policy, for taking duplicate sim they need two photographs and two ID proof. I argued, but they told that is mandatory for taking duplicate sims not for new sims. and they billed Rs: 150 for duplicate sim.Later I enquired to the customer care, they told that need only one ID proof and 25 rupees. then I complained up to nodel officer about this issue, but no response, no enquiry, no answer. And Airtel blocked my call to customercare too. What a fraud company this? I am going to Port my number. Somebody will value this complaint.

‎[protected] this my number , its incoming blocked from last one last month and already complaint to airtel customer care 11 times but problem still not solved. please do something or give me the portability code so i can change the network.

thanks
faheem
[protected] ( alternate number)

I FILLED THIS ABOVE REPORT ON JULY 20 , AFTER THAT MY NUMBER START WORKING NOW AGAIN INCOMING OF MY NUMBER BLOCKED WHILE OUT GOING STILL OK. I DO NOT UNDERSTAND WHY YOU GUYS ARE BEHAVING SLEEPY GOVT EMPLOYEES. I AM GETTING FRUSTRATED.

I am currently under the rs.1500 broadband plan,which entails me 4 mbps connection until 30gb,after that the connection is reverted to abnormally low 256kbps.Now,the problem I've been facing is this -

1.On the 10th of July,I got a message on my mobile phone that I had reached 80% of my allotted data usage,which was calculated to 24gb.Later,I checked my dsl usage through the airtel.In website and I consciously decided to stop download anything (even minor files) for a couple of days.The next day (11th July'2012) I checked my usage on airtel.In again,and I has allegedly downloaded 27gb out of my allotment.Considering I barely switched on my computer for roughly an hour,I was shocked.I DID not download a single file like I had decided.Yesterday,I was busy the entire day so I didn't switch on computer at all,until right now and I had supposedly downloaded roughly a gb again..Now,I do have a wi-fi router,but I have a powerful enough password,and almost every neighbor in my area has a wi-fi connection and I've checked my router page and I found no rogue connections at all.Plus,I recently opted for a much more powerful password encryption.Hopefully someone from the company will read this and rectify this as soon as possible,since this is some data calculating error from their side.

I have purchased 3g data card (pre -paid) on july 2011. It was expiring on 6th AUGUST 2012. I recharged with rs. 451.00 for 2gb data use on 5th August'12. But, the data card is not re-activated for use and got expired on 6th August and network support not available since then. Kindly look into this problem and do the needful to reactivate the SIM. On complaining through customer care by 121 service, heard that, ur request is forwarded & necessary be taken. But, till date no action taken.The sim and card details as below.
Name: m.ulaganathan
Mobile no.. [protected](pre-paid)
Sim no...[protected]H1
Sl no. A[protected]

Dear Sir
I have received my bill for July of Rs 2569. But as per my view o[censored]sage for which I have been credited an amount of Rs 2100, internet usage volume, is done against my information of gprs terms and conditions. I have not been told about pro rata basis of internet usage. The information I have is pro rata basis of rentals. Kindly help me with amendment in bill. I can send you copies of my previous bills and payments made to airtel,none of which exceeds rs 200/- since my activation of number [protected]. I have also heard from my friends that airtel people do such things and u become helpless. Please help me in this regard.

Regards

Dear sir, i am from Mitu. I am retailer, Airtel distributor not so good.My shop located in busy area. The are didn't provide the EC and the recharge cards properly.I cannot fulfill my customer satisfaction.when compare to ur airtel distributor aircel providing more benefits and offers in service. due to this problem airtel demand is getting low in my area. so kindly consider my request and check out the problem as soon as possible.
Thank you..
Mr.Mitu Nath
Ph: [protected]

Hii,
I am an airtel customer for more than 10 years and recently they have given me a very decent
gift of my loyalty towards them. They have being charging me more than Rs 180 per month just for the
sake of some SubsServ_GAMES CLUB_1 charges. They kept on sending me sms every day for charging the
same and i considering the same as just another bug sms end up paying more than thousand rupees to
airtel for no use. This is the worst experience i had in terms of any service provider where they
end up cheating me with for the services which i never activated.
I would recommend not to use airtel service any more in my and ppl close to my life

Regards
Puneet Prakash
[protected]

From last 2 days I am experiencing Cross Connection when attempting to make a call, What happens is when I try to call someone for example my father, he receives the ring, when he picks it up, he doesn't hears my voice but the call remains connected and on my side, instead of hearing his voice, I hear conversation of someone else on another call but they don't hear my voice.

When I called Airtel Customer Care (198), to make a complaint about this, the executive told me that there is no such thing and when I asked him to make a complaint about it or let me speak to higher authority, he disconnected my call.

This is very poor service, and rude behavior of Airtel Customer Care that instead of addressing customer's issue, they just disconnect the call as if it is nothing.

If this problem persists, then I'll soon be porting to some other mobile service company which is reliable and responsible.

i have airtel fixed line and broadband connection
i have subscribed for the billing alerts so that i can get the update
but airtel is sending me unwanted sms regarding airtel games website airtelgames.in and caller tunes
i have already activated dnd on my mobile number still this messages get thru
the sms come from Airtel mumbai
AM-655003
and
AM-655010
please sue airtel