Airtel Complaints & Reviews

Please find below my experience for purchase of a new Airtel DTH connection which is in complete contrast to their current TV campaign. My local cable service provider is much more efficient and responsive.

June 29, 2012 - I book 2 connections (HD recorder and normal DTH connection) through your call centre and make payment. I am assured that I will get the installations in 72 hours
July 1, 2012 - I dont get any call, so I call and lodge an email complaint. Basis the same, I get a call and am assured that the installations will happen the next day
July 2, 2012 - Nothing happens. I write another email and also send an email through your grievance link on your website. I get a call and I am assured again that the installations will happen the next day
July 3, 2012 - Different day, same story - NOTHING HAPPENS!
July 4, 2012 - I get another call and again I am assured that installations will happen the next day at 10:30am
July 5, 2012 - AGAIN NOTHING HAPPENS!

Airtel should stop its current TV campaign as it is not what Airtel DTH is about. They should sort their back end and then claim that the Airtel digital experience is superior to cable TV.

My details below:
Name: Ninad Raikar
Phone: +91 [protected]
Address: 2nd Floor, Plot no 51, Saraswati Niwas, Shri Krishna Nagar,
Borivali East, Mumbai: 400066
Transaction ID: 20369784
Booking ID: 102268
Customer ID: [protected]

AirTel released below advertisement few days ago.

http://telecomtalk.info/airtel-offers-7-2-mbps-3g-data-card-rs-299/95628/

This offer is valid for Mumbai and Maharashtra customers. When I called AirTel Hadapsar, Pune office, he asked me to visit Hadapsar office with paper advertisement. I visited AirTel office along with paper advertisement but that guy refused to provide me data card. Reason being offer not valid in Pune.

Advertisement clearly says offer is valid in entire Maharashtra. I sent complaint email to AirTel on 21st June. They responded lately and by the time offer got expired.

Now, they call me and say offer is not valid anymore.

AirTel Hadapsar, Pune office refused to provide me data card without proper reason and AirTel responded lately. Because of their mistakes and i was not able to utilise this offer.

What do I do to log complaint against AirTel?

Thank you.

On 28/05/2012 we came to the airtel relationship centre at mettupalayam road vadakovai Regarding changing the name in our bill from Manappuram General Finance and Leasing Limited to the Manappuram Finance Limited,they received the letter and assured that we will change the name from the nest bill onwards.But we received the bill in the next week in the name of Manappuram General Finance and Leasing Limited only.when we went ther again they said that we can't change the name in the current bill,they also said that it will be changed from next bill.On 04/07/2012 we paid the previous bill amount of Rs.1190 Landline No.[protected].So we request you to change it as soon as possible.

my mobile no is [protected], i activeted sms pack on 01/07/12 ,reg no.RSMSP[protected], but it is not working from
02/07/12 . i contact customer care many time but they are not responding . when i last contact to seniour customer care on 02/07/12 in about 2 to 3 pm,he tell me your complain is registered and shortly inform you by sms and resolve shortly or upto 05/07/12 ,but no response by customer care. i recieve sms by AK-AIRCCM on 04/07/12 at 1.13 pm
request no CWRCH[protected] HAS BEEN RESOLVED ,but my problem is not solved. i have contact with assistance call 121 and 198 but there is not option in my no to talk with customer care ,so i mentaly and wealthly disturbed from airtel mobile service provider

Hello there,

I am in abroad on employment basis. i am using my airtel number on international roaming. however airtel has revoked my number into free recycle list without any notice. They claim that they had called me but I haven't received any such call. and now the number is revoked and this seems to me a serious security issue as all my bank are connected through this number for mobile banking.
I had called the customer care and they say they can't do anything.

Please guide me.

(will share my mobile number on request from an authorized person)

Thanks

I was using my airtel prepaid number for more than 12 years and suddenly it got deactivated 10 days back, I am out of country now and the SIM in my mobile shows SIM CARD REGISTRATION FAILED When i tried to find out from Airtel customer care Hyderabad they said the mobile was not in use for last 3 months that's the reason they have de activated and reissued the number to some else. How is it possible. Last time I made an ISD call from...

I purchased Airtel DTH changing from Tata Sky thinking it would be great also Airtel provides more tamil channels and now I find myself in pathetic position, when Tata Sky was installed, I never knew there is something called activation since everything was automatic, smooth and fast, the moment it was installed it was working beautifully, Airtel was such a disappointment I purchased through sales agents from Customer Care, the moment they sold me the connection I could never call them back, my number was blocked as well. The installation happened after 2-3 days, then after 3 days it is still not activated, I made endless calls, everytime I was promised that someone will call me back, mails will be sent to higher tech teams, the activation happens within 4 hours etc, but nothing happened.

I bought HD connection, I was told since I was a postpaid Airtel customer I would get HD box for 2299/- and get 1 month south economy sports pack with lifetime free Tamil channels. Impressed with this I made a regretting mistake, if Airtel could not fix the technical problems since it is already too late for a TV connection pls refund my money and take the dish and box I could at least use my existing Tata Sky connection.

Customer ID: [protected]

Regards,
Santhosh R.

Hi,


I am Vinod Tanwani, customer of Airtel Digital TV from last 20-24 months (customer number -- [protected]) . I am facing disconnection from yesterday. Today I called customer care to resolve the issue. (ref no[protected]
I told them that my preferred time to visit service engineer is 7.30 PM, they told OK.
I got call from engineer (from number [protected]) and he told me that we will visit my home at 5 PM, I told him that my preferred time is 7.30 so come after that.
He was extremely RUDE, he told me that I will not come at 7.30, I dont know what you talked to customer care, then I disconnected the phone saying that I will talk to customer care.


I again called to customer care and explained the situation and also complaint about that RUDE engineer , customer care executive said that they will send some one at 7.30PM today,
No one visited my home till 8 PM, I again called customer care, and now they are saying that my problem will resolve on 6th JULY !!!!


As per me TATA Sky and other provider's customer care service is much better than Airtel.


Other Concerns regarding Airtel digital TV:
--> Whenever I call to customer care, every time i have to wait for 5-10 minutes, so many times call cut happen in between wait period
--> They charge 100/- for any engineer visit, even thought there is airtel fault, as per my view this is wrong, other providers dont charge for engineer visit.
--> half of the time, website of airtel digital TV doesn't work

i have been filing complaints from since February nt to add useless zapak n big flix amount to my bill as i hv nevr subscribed..
everytym da customer care guy apologises n corrects da bill,,i m fed of dis now
dis time dey hav crossed da limits..
dey keep calling n say u hv lot of outstanding amount to pay...i xplain dem da whole situation bt stil nothn happens
dey file a complaint n assure me to fix da problem widin 48 hours..
n widin 48 hrs a new customer care calls me n says me to pay da bill again i xplain da whole thng,,,n he files da complaint...
n dis goes on n on,,
dis ol is happenin frm since 2 weeks..

i would change airtel in dis continues.....

I had booked for a new Airtel DTH connection on 2nd July 2012. I made the full payment of Rs 1640 / - via credit card online on 2nd July. After making the payment I was told by the sales person (Mr. Sugat Salve from the central sales and mktg team in Mumbai) over phone that my installation would be done within 48 hours. I also got an email from Mr. Khan Salman (Team Leader, Vertex Customer Solutions India Pvt Ltd - backoffice for Airtel I guess!!!) confirming that the installation would be done at my premises within 24 to 48 hours. It has already been 48 hours and I have still not received any call regarding installation.

Moreover, I have tried calling back on the customer care number [protected] to check the status. However, as soon as they hear that there is some complaint the phone gets disconnected. I do not know whether the call center guy is purposely disconnecting the phone or there is some technical issue; but since the call works fine till I make my complaint, I believe that the call center guys are disconnecting on purpose. Having to dial through all the options (dial 1 for english, 2 for new connection etc etc) each and every time is very painful and at the end of it when the call center person disconnects the call purposely it is very very irritating. Is there no option for consumers like me than be at the mercy of these corporates who make false promises all the time?

Respected Sir,

I had one mobile no. [protected] (Tata Indicom) and by MNP on 3rd April'2012 choose to portability in airtel.
I have taken the no. and submitted my complete documents to M/s. Ranjan Enterprises, Jasidih, Deoghar.
On 28.04.2012 my no. was disconnected temporarily without any information.
After complaint, they informed that my documents was not complete so disconnected. I requested to re-submit my documents again.
I have submitted once again to Area distributor Mr. Ranjan Pathak of M/s. Ranjan Enterprises, Jasidih, Deoghar and again my no. became start.

Suddenly on 29.05.2012 it stopped working. After complaint, customer care executive told me that my no. deleted permanently from airtel database.
In between neither they have called nor I got any sms from them.

After several emails to following email ID:
[protected]@in.airtel.com
appellate.[protected]@in.airtel.com
nodalofficer.[protected]@in.airtel.com
Miss Sugandha from appellate Bihar airtel office called me back and informed to resubmit documents to any ARC to get the no. I've informed her that I'm not able to go to any ARC because of health problem. So suggest some another way.
She told me to resubmit the documents to Area distributor and inform by email.
I have made it and emailed to all above IDs.
But after waiting so many days no resolution provided by them and only auto reply email I am getting from them.
Again after long discussions, Mr. Ashok Sharma has suggested me to submit the documents in ARC at suitable time and then I have submitted my documents on 29.06.2012 bearing AEPF No. 34160205 in ARC, Patna to Mr. Sachin (On Duty).
He has given one SIM no.[protected] (H 5) and told me that it will restart within 5-6 days.
When till today I have not seen my no. working, Email sent to all again
They called me and suggesting that I need to go again to ARC, Patna to talk with them as address is not verified.

I am working in a company as Business Development Manager- East and always being on official tour to so many locations in the states of Assam, Tripura, Jharkhand, West Bengal and Bihar.
The no. is old and it is distributed in my personal and professional network. I am completely feeling exhausted as suffering due to not able to connect by them as my no. is not working.

Kindly help and oblige.

I had recharged with amount Rs.333/- (Full Talktime) from airtel website "https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp" on 29th May 2012. The recharge was not successful and i didn't receive the refund on my credit card till date (i.e 4th July 2012.). Airtel customer care provided me in incomplete details and misleaded me by telling me to go to customer center which also didn't help me. I then mailed to airtel nodal officer which contacted me on 18th June 2012 and asked me for my credit card statement till 16th June 2012 to be mailed at airtel.[protected]@in.airtel.com" and told that he will contact me in 2 - 3 days. Till date (i.e 4th July 2012.) I have not received any call from them and when i try to call back on the number (i.e [protected]) from which the nodal officer had called, nobody answers it.
I kindly request you to please solve my issue and help me. I have already gone through a lost of stress and mental agony. To top this all airtel starts any service without any confirmation and keeps deducting the balance when contacted customer care, they tell that I have only started the service using their wap services.
Mamta Vankar.

Hello Sir
My self Bijay Kumar Das.. My Number is [protected].. I have been
using this number sience September 2011 specially for Sms and Gprs Pack...
From last 3 Month I am complaining You for the same reason..
Whenever I am recharging with 149/ gprs pack i got the following reply sms from
you..
Part 1/2: Recharge
Successful on 17-06-
2012 at 11:10AM, MRP:
Rs 149.00, STax:
Rs16.39, TxID
[protected].Data
credited: 2GBDay +
2GBNight + 200MB
(facebook),...


Again I rechaged on 23d June and i got the same sms from..

Part 1/2: Recharge
Successful on 23-06-
2012 at 09:19AM, MRP:
Rs 149.00, STax: Rs16.39, TxID
[protected]
.Data credited: 2GBDay +
2GBNight + 200MB
(facebook)
I attach the screenshot the sms...


I recharged on 28th may again the same 149 pack i got the same sms fom you..

Part 1/2: Recharge
Successful on 28-06-
2012 at 06:38AM, MRP:
Rs 149.00, STax: Rs16.39, TxID
[protected]
.Data credited: 2GBDay +
2GBNight + 200MB
(facebook)

Every Time I Recharged i Got the same sms.. 2gb for night and 2gb for Day.. But i got every time only 1gb.. plzz check my poblem as soon as possible.. Is mahine 3rd time 149 ka rechaged kiya hun so sms k hisab se mujhe 3gb exta milna chahiye.. so plz give me 3gb as pe your sms... thank u

Bijay Kumar Das
[protected]
[protected]
[protected]

I have taken a new AIRTEL connection 5 months back. At the time of installation, AIRTEL person also installed a wi-fi modem and charged 1500/= for this. After 1 month, the wi-fi modem stopped working and when i made a complaint they installed a very old model of wi-fi modem. I made complaints many times to reimburse the amount but there is no effect. Moreover, AIRTEL again n again disconnect my connection due to which i face a lot of problems in my business. Now, i am looking forward the way to consumer court.

My Name is Dinesh- My Mobile Number is ([protected]) Airtel . I moved from Airtel Post Paid to Airtel Prepaid.

For this the Stupid Airtel Told me the submit my Address Proof and ID Proof in their Stupid Airtel Show Rooms. I went submitted first and my application got reject and immediately my line Incoming and Outgoing got disconnected. After that again i went and submitted all my documents Freshly. Now again Both Incoming and Outgoing got disconnected. When Call the Airtel Customer Care. They are least bother about my problem and they simply replaced . Please contact nearest Airtel Show Room. Now number is totally destroyed by Airtel. I am going to file a severe case on Airtel.

This is the worst network than any other network in this world. Airtel Never know what is the meaning of Customer Satisfaction or they will never maintain good relation with customers. A

Hi
I regret to inform you that my mbl no[protected] I using GPRS services like RS 98 plan Today 4:40pm suddenly stop gprs service then I call and talk with Mis Deepali patil she tell me after 4 hour gprs working I ask Her tell me reason because I want book my ticket she not give me any reason and say me continually ok.
I request you please tell me why not given me falt reason, why talking rudely why give me wrong information.
I chossed Airtel because its goods service good customercare I pay 1.2 paisa/sec Rather then 1 paisa/sec all service provider my family also use Airtel but now its look like today changed Airtel reputation
I think that type of employee become curse for company so I want take action regarding that issue.
Irshad Ahmed
998z399822

Hi,

I am a resident of South City 2, Gurgaon.

On 29th May, 2012, I filed a request for Broadband activation on my Airtel fixed line number (I had 2 numbers and i wanted to shut down one and get internet on the other number).

But after multiple assurances, follow-ups and days of harrassment, the broadband has still not been activated on my number.

The original service requests numbers are: 16769046 and 16885214. Everytime I make a call to the cust care< i get a new timeline. The docs have been collected and verified but no internet!!!

Dejected, I also asked for a connection closure but the connection has also not been closed. I am getting bills though!

I don't know how Airtel can treat its so-called PLATINUM customers like this...let alone normal customers. I have been with Airtel for the last 8 yrs now and this is what I get from them!!!

I hope somebody reads this and ppl make up their minds judiciously!!

The outgoing facility on my number, i.e., [protected] has been discontinued without information. Customer Care service also couldn't resolve the issue. Please look into the matter and resume the service ASAP.
Thank you.

Hi,

on 25th june 2012, at 2055 hrs, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Regards,
Roy

To Aitel ,

Having Billing Caomplaint ,, For the Month of july of my 499 plan given .... [censored] information given during the plan and facing many times problem with broadband & Telephone ..And I Not suppose to Pay My Bill. For Any further talk call me on [protected].

So I Kindly request to disconnect my plan as soon as possible .


Regards,
Dishesh .
[protected].