Airtel Complaints & Reviews

Hi,


I am Vinod Tanwani, customer of Airtel Digital TV from last 20-24 months (customer number -- [protected]) . I am facing disconnection from yesterday. Today I called customer care to resolve the issue. (ref no[protected]
I told them that my preferred time to visit service engineer is 7.30 PM, they told OK.
I got call from engineer (from number [protected]) and he told me that we will visit my home at 5 PM, I told him that my preferred time is 7.30 so come after that.
He was extremely RUDE, he told me that I will not come at 7.30, I dont know what you talked to customer care, then I disconnected the phone saying that I will talk to customer care.


I again called to customer care and explained the situation and also complaint about that RUDE engineer , customer care executive said that they will send some one at 7.30PM today,
No one visited my home till 8 PM, I again called customer care, and now they are saying that my problem will resolve on 6th JULY !!!!


As per me TATA Sky and other provider's customer care service is much better than Airtel.


Other Concerns regarding Airtel digital TV:
--> Whenever I call to customer care, every time i have to wait for 5-10 minutes, so many times call cut happen in between wait period
--> They charge 100/- for any engineer visit, even thought there is airtel fault, as per my view this is wrong, other providers dont charge for engineer visit.
--> half of the time, website of airtel digital TV doesn't work

i have been filing complaints from since February nt to add useless zapak n big flix amount to my bill as i hv nevr subscribed..
everytym da customer care guy apologises n corrects da bill,,i m fed of dis now
dis time dey hav crossed da limits..
dey keep calling n say u hv lot of outstanding amount to pay...i xplain dem da whole situation bt stil nothn happens
dey file a complaint n assure me to fix da problem widin 48 hours..
n widin 48 hrs a new customer care calls me n says me to pay da bill again i xplain da whole thng,,,n he files da complaint...
n dis goes on n on,,
dis ol is happenin frm since 2 weeks..

i would change airtel in dis continues.....

I had booked for a new Airtel DTH connection on 2nd July 2012. I made the full payment of Rs 1640 / - via credit card online on 2nd July. After making the payment I was told by the sales person (Mr. Sugat Salve from the central sales and mktg team in Mumbai) over phone that my installation would be done within 48 hours. I also got an email from Mr. Khan Salman (Team Leader, Vertex Customer Solutions India Pvt Ltd - backoffice for Airtel I guess!!!) confirming that the installation would be done at my premises within 24 to 48 hours. It has already been 48 hours and I have still not received any call regarding installation.

Moreover, I have tried calling back on the customer care number [protected] to check the status. However, as soon as they hear that there is some complaint the phone gets disconnected. I do not know whether the call center guy is purposely disconnecting the phone or there is some technical issue; but since the call works fine till I make my complaint, I believe that the call center guys are disconnecting on purpose. Having to dial through all the options (dial 1 for english, 2 for new connection etc etc) each and every time is very painful and at the end of it when the call center person disconnects the call purposely it is very very irritating. Is there no option for consumers like me than be at the mercy of these corporates who make false promises all the time?

Respected Sir,

I had one mobile no. [protected] (Tata Indicom) and by MNP on 3rd April'2012 choose to portability in airtel.
I have taken the no. and submitted my complete documents to M/s. Ranjan Enterprises, Jasidih, Deoghar.
On 28.04.2012 my no. was disconnected temporarily without any information.
After complaint, they informed that my documents was not complete so disconnected. I requested to re-submit my documents again.
I have submitted once again to Area distributor Mr. Ranjan Pathak of M/s. Ranjan Enterprises, Jasidih, Deoghar and again my no. became start.

Suddenly on 29.05.2012 it stopped working. After complaint, customer care executive told me that my no. deleted permanently from airtel database.
In between neither they have called nor I got any sms from them.

After several emails to following email ID:
[protected]@in.airtel.com
appellate.[protected]@in.airtel.com
nodalofficer.[protected]@in.airtel.com
Miss Sugandha from appellate Bihar airtel office called me back and informed to resubmit documents to any ARC to get the no. I've informed her that I'm not able to go to any ARC because of health problem. So suggest some another way.
She told me to resubmit the documents to Area distributor and inform by email.
I have made it and emailed to all above IDs.
But after waiting so many days no resolution provided by them and only auto reply email I am getting from them.
Again after long discussions, Mr. Ashok Sharma has suggested me to submit the documents in ARC at suitable time and then I have submitted my documents on 29.06.2012 bearing AEPF No. 34160205 in ARC, Patna to Mr. Sachin (On Duty).
He has given one SIM no.[protected] (H 5) and told me that it will restart within 5-6 days.
When till today I have not seen my no. working, Email sent to all again
They called me and suggesting that I need to go again to ARC, Patna to talk with them as address is not verified.

I am working in a company as Business Development Manager- East and always being on official tour to so many locations in the states of Assam, Tripura, Jharkhand, West Bengal and Bihar.
The no. is old and it is distributed in my personal and professional network. I am completely feeling exhausted as suffering due to not able to connect by them as my no. is not working.

Kindly help and oblige.

I had recharged with amount Rs.333/- (Full Talktime) from airtel website "https://pay.airtel.com/PrepaidOnlineRecharge/mobileRecharge.jsp" on 29th May 2012. The recharge was not successful and i didn't receive the refund on my credit card till date (i.e 4th July 2012.). Airtel customer care provided me in incomplete details and misleaded me by telling me to go to customer center which also didn't help me. I then mailed to airtel nodal officer which contacted me on 18th June 2012 and asked me for my credit card statement till 16th June 2012 to be mailed at airtel.[protected]@in.airtel.com" and told that he will contact me in 2 - 3 days. Till date (i.e 4th July 2012.) I have not received any call from them and when i try to call back on the number (i.e [protected]) from which the nodal officer had called, nobody answers it.
I kindly request you to please solve my issue and help me. I have already gone through a lost of stress and mental agony. To top this all airtel starts any service without any confirmation and keeps deducting the balance when contacted customer care, they tell that I have only started the service using their wap services.
Mamta Vankar.

Hello Sir
My self Bijay Kumar Das.. My Number is [protected].. I have been
using this number sience September 2011 specially for Sms and Gprs Pack...
From last 3 Month I am complaining You for the same reason..
Whenever I am recharging with 149/ gprs pack i got the following reply sms from
you..
Part 1/2: Recharge
Successful on 17-06-
2012 at 11:10AM, MRP:
Rs 149.00, STax:
Rs16.39, TxID
[protected].Data
credited: 2GBDay +
2GBNight + 200MB
(facebook),...


Again I rechaged on 23d June and i got the same sms from..

Part 1/2: Recharge
Successful on 23-06-
2012 at 09:19AM, MRP:
Rs 149.00, STax: Rs16.39, TxID
[protected]
.Data credited: 2GBDay +
2GBNight + 200MB
(facebook)
I attach the screenshot the sms...


I recharged on 28th may again the same 149 pack i got the same sms fom you..

Part 1/2: Recharge
Successful on 28-06-
2012 at 06:38AM, MRP:
Rs 149.00, STax: Rs16.39, TxID
[protected]
.Data credited: 2GBDay +
2GBNight + 200MB
(facebook)

Every Time I Recharged i Got the same sms.. 2gb for night and 2gb for Day.. But i got every time only 1gb.. plzz check my poblem as soon as possible.. Is mahine 3rd time 149 ka rechaged kiya hun so sms k hisab se mujhe 3gb exta milna chahiye.. so plz give me 3gb as pe your sms... thank u

Bijay Kumar Das
[protected]
[protected]
[protected]

I have taken a new AIRTEL connection 5 months back. At the time of installation, AIRTEL person also installed a wi-fi modem and charged 1500/= for this. After 1 month, the wi-fi modem stopped working and when i made a complaint they installed a very old model of wi-fi modem. I made complaints many times to reimburse the amount but there is no effect. Moreover, AIRTEL again n again disconnect my connection due to which i face a lot of problems in my business. Now, i am looking forward the way to consumer court.

My Name is Dinesh- My Mobile Number is ([protected]) Airtel . I moved from Airtel Post Paid to Airtel Prepaid.

For this the Stupid Airtel Told me the submit my Address Proof and ID Proof in their Stupid Airtel Show Rooms. I went submitted first and my application got reject and immediately my line Incoming and Outgoing got disconnected. After that again i went and submitted all my documents Freshly. Now again Both Incoming and Outgoing got disconnected. When Call the Airtel Customer Care. They are least bother about my problem and they simply replaced . Please contact nearest Airtel Show Room. Now number is totally destroyed by Airtel. I am going to file a severe case on Airtel.

This is the worst network than any other network in this world. Airtel Never know what is the meaning of Customer Satisfaction or they will never maintain good relation with customers. A

Hi
I regret to inform you that my mbl no[protected] I using GPRS services like RS 98 plan Today 4:40pm suddenly stop gprs service then I call and talk with Mis Deepali patil she tell me after 4 hour gprs working I ask Her tell me reason because I want book my ticket she not give me any reason and say me continually ok.
I request you please tell me why not given me falt reason, why talking rudely why give me wrong information.
I chossed Airtel because its goods service good customercare I pay 1.2 paisa/sec Rather then 1 paisa/sec all service provider my family also use Airtel but now its look like today changed Airtel reputation
I think that type of employee become curse for company so I want take action regarding that issue.
Irshad Ahmed
998z399822

Hi,

I am a resident of South City 2, Gurgaon.

On 29th May, 2012, I filed a request for Broadband activation on my Airtel fixed line number (I had 2 numbers and i wanted to shut down one and get internet on the other number).

But after multiple assurances, follow-ups and days of harrassment, the broadband has still not been activated on my number.

The original service requests numbers are: 16769046 and 16885214. Everytime I make a call to the cust care< i get a new timeline. The docs have been collected and verified but no internet!!!

Dejected, I also asked for a connection closure but the connection has also not been closed. I am getting bills though!

I don't know how Airtel can treat its so-called PLATINUM customers like this...let alone normal customers. I have been with Airtel for the last 8 yrs now and this is what I get from them!!!

I hope somebody reads this and ppl make up their minds judiciously!!

The outgoing facility on my number, i.e., [protected] has been discontinued without information. Customer Care service also couldn't resolve the issue. Please look into the matter and resume the service ASAP.
Thank you.

Hi,

on 25th june 2012, at 2055 hrs, i receieved a call from [protected]. It came to my knowledge that call is from pakistan. Although i missed the call, but i am concerned about how did the calling person got my number. I would appreciate it if you would look into this matter.

Regards,
Roy

To Aitel ,

Having Billing Caomplaint ,, For the Month of july of my 499 plan given .... [censored] information given during the plan and facing many times problem with broadband & Telephone ..And I Not suppose to Pay My Bill. For Any further talk call me on [protected].

So I Kindly request to disconnect my plan as soon as possible .


Regards,
Dishesh .
[protected].

This mail is in utter frustration after following up with your AirtelDTH customer care for last 14 days. I have upgraded my connection from SD to HD Recorder and even after multiple follow-up to get the new STB installed. Since then it's almost 15 days nothing is done.

1. I called up customer care.They said that they have logged complaint. No action after that
2. I called customer care again, they said complaint is being forwarded. Where I do not know. No action again
3. After that called up customer care several time and the response has always been that some one will contact within 30 minutes but no has ever contacted.
4. Sometimes have to have to hold calls to extreme of 40 minutes after that call gets disconnected.
5. Sometimes I get answers that they cannot transfer calls to seniors (other times they are forwarded)
6. Even seniors do not care to take up the responsibility of attending the customer.

a. I have paid the money through Credit Card through AVR System on 20th June, 2012.
b. After following up since 23rd June, 2012, on 25th June, 2012 after 6:30 pm. I was told my transition has failed.
d. After getting details from Bank it was none that it has failed as Airtel might have not acknowledged back.
e. Again have done transaction on same day that is on 25th June, 2012. And personally did verified it.
f. Got call form service team on 25th June, 2012, saying that my installation will be done on or before 27th June, 2012 before 12 pm (after that no one responded on every call they say they are sorry)

This is harming the reputation of company like Airtel as I know how important it is to make reputation of an company.

I think Rs 4990.00 has gone complete waste. In case you are listening to this post, I would expect some action.

AirtelDTH Customer ID ([protected])

Hi ,

I have purchased an Airtel 3G data card on 29/06/2012 and submitted my below proof for activation , Till today it was not activated, and the Response of the workers are very bad

no i have the instrument and nothing to do with that , i have wasted 1200 rupees

Purchased from = Jazz Telcom
Product = Airtel 3G Data Card
Sim No =[protected]
Proof Provided = Voter ID,PAN card, Aaadhar Card, Driving License

Till now nobody called from the office , Don't what Air tel wants me to do
Nobody from the customer care is responding for this

Please dont go with the Airtel 3G data card

Hi Sir,
This is SARATH .I am using a airtel sim number is:[protected]
My connection is disconnected and i am re submitting the proofs to airtel showroom at ameerpet
I am submitting the details 20 days ago , but still also my sim is in de-activ econdition
when im asking to the store they says with in 2 days it wil be activated

so plz help me

Thanks,

V.SARATH,
Ph no:[protected]

This issue dates back to mid-February of this year. I currently have an Airtel number - [protected] for my iphone on which voice and GPRS services are activated and I have been using this number for one and a half years now. In Feb, I had taken a new number for corporate blackberry services - [protected], for a blackberry that my company provided to me.
Your Airtel representative - Sanjay - had filled up the form for the new number, but even after a week, blackberry services did not get activated. After one week of follow up, I found out that customer care had activated an 'internet' only plan instead of the requested blackberry plan.
In trying to get this rectified, this is what happened - Customer care folks activated Blackberry plan on both my numbers from the same date!!!
So on one hand, Airtel started charging me for BB services on my iphone ([protected]) - I obviously cannot use BB services on an iphone. Till date, Airtel has charged me an extra amount of Rs 1885 for services that I did neither request for nor have used.
And on the other hand, I started following up for the second number- [protected], as I hadn't received even a single bill and suddenly the BB services were stopped in April. After multiple follow-ups, I found out that your data entry operator made a typo error and the incorrect email ID was updated. I did not even receive the first paper-bill. How am I supposed to pay the bill when the bill is not even sent or emailed to me???
I am no longer using the second number, as the services were suspended. I have made repeated calls and have sent multiple emails to Airtel to sort out this issue. I have spoken to at-least 7/8 supervisor level people at customer care, but no-one ever followed up. All of them told me that they would call me back with 48 hours with the resolution, but no-one did. The tickets have been closed in your system without providing any solution to me. Now, I am being harassed for outstanding payment on my second number.
Airtel has done nothing to help - The amount of 1885 on my first number has not been refunded. The email id for the second number has still not be updated. I still have not received any bills for the second number. And to close this second number, I am being harassed to pay the outstanding amount - which I will now till the earlier amount is refunded.

On thursday night ( 28th June 2012 ) i have raised a request to " Airtel DTH Customer Care " for de-installation of my dth connection ( old place in chennai ) and reinstall it on my new place in chennai. I clearly told that i am a professional guy and i work Monday to Friday and i will be in office and i will not be avialable in my home. I waited for engineer to come on saturday and sunday ( June 30 2012 and July 1 2012 ), but no one visited my home. So on sunday i personally went to my old home and de-installed my dth connection. Now customer guys ( airtel dth ) on monday without resolving my problem they closed my complaint. They are harassing me like anything.

Dear Sir,

I have paid the amount (Rs. 1199/-) by cash to an executive from Vertex Customer Solutions India Private Limited on 19-Jun-2012. He said the installation will be done with in 48 hours. But I have not got any call for the same. So I have called the execute to whom I have paid and asked for installation then he said he is working for Reliance DTH not for Airtel DTH.

I have complained many times by calling 12148 and send many mails to "Airtel.[protected]@vertexgroup.co.in " to resolve this issue.

Please help me out to refund my money.

Thanks & Regards,
Ram

MY Number is [protected]
i sent message to 1900 from airtel...2days before....as requseting for MNP...actually i wished to form airtel to docomo...becoz of heavy deductions and high call rates..
unfortunately one representative of airtel called me and asked y ur changing to other opertor...i replied him above the problms...thnhe said dnt wry sir...
from onwards u will be charge 1p/6sec to air/air and 1p/2sec to other...thn i agreed for his offer....and he said this offer will activated wthin 24 hrs........
bt till not yet.......
like this airtel did so many fake promises with me and my frnds.........they make agree customers by giving good offers...bt after cancelling my MNP Reqst...
the Offer is not Activated till NOW
MY Number is [protected]