Airtel — Service

Customer ID [protected]

Kindly note that I had requested for channel addition via request no 8202983 dated 21-05-11 and recd SMS from AIRTEL side that for further channel add ons, dish alignment shall be take place and soon engineers will visit my place.

But till date nothing has been done. I have complint to AIRTEL customer care cell n number of times, but the answer I get that my request will be sorted out soon.

This hopeless service was never expected from AIRTEL. I am rethinking of change my service provider if my request is not met immediately.

If someone in AIRTEL listening, please do the needful immediately.

I Applied For Network Portability from Airtel by sending the required message for porting on 16th June 2011.
After 1 day on 18th at noon I received call from Airtel Care and they said that not to leave Airtel Service and offered me schemes (Airtel to Airtel at 1ps/6sec for 6months, to Other 1ps/2sec for 6months , 370 msg free for 1 month , and 40rs Talktime).
So as they said I cancelled my porting request by the message.
I was told to get the schemes started untill 48hrs, but nothing happened .So i gave a complaint regarding this to the Airtel Customer Care on 20th June.
There also I was told to get the complaint solved within 48hrs (before 24th Noon) , but nothing happened.
After that I tried to talk with the Higher Executives but always the line was disconnected directly from airtel and i was left unanswered.
Very Bad Customer Care Service by Airtel.

Mobile No. [protected]
Vidhit Dhiren Shah

Thank You.
And Please do the Needful Fast

7 Days and no Solution of my complaint

Airtel — Hike in call charges without any prior info

I have a Airtel prepaid connection with 1 paise/ sec call tariff to any where in India. They have hiked the call charges without any prior info to 1.2 paise/ sec for all calls (Local/STD). When ever they launch any new product they would promote those by calling and send messages to our mobiles. But when they have changed the call tariffs, they dont even have courtesy to inform the customers. The same has been confirmed from the call centre executive.
Being claimed as one of the largest subscribe base in India this is the condition of the known operator.
When no other opearator hjas changed the tariff only Airtel has done it.
this is very pathetic...
Consumers beware>>>>>

these ppl really suck in every way tv n mobile in service n network. actually 2 no but i still got 1, been a customer since 99 but now they r lousy n not at all worth it try somethin new i know m gonna. sorry some things got deleyd while makin corrections don wanna make corrections should let u kno though make the right choice not these dumdums

hey had put another complaint earliet don c that here mothim on tv might as well put it. last two months must a called at leasy 16 times was satisfied sorta 3times 3months back i applied 4 d turbo o ya it came turbo came woooooooooooooooo its gone danm "turbo"i[censored] dumdums cant install it pls dont advertise. o o o to night i called customer service spoke to a the forth person who was a team called lavanya from blr n was really taken a back by her attitude try some other network i know m gonna clear my tab take my no n leave these...neva mind

Hi this is Atul. Few days back my brother received a call for post paid connection from AirTel. My brother ordered the sim card a person from AirTel come to our house to receive Id and address proof & after checking the documents he provide the sim card for Rs.300/-. After that on a fine day one another person come to verify my address. But now they are call us & told that the documents are incomplete & they are going to disconnect the number. I had given a photocopy of voter ID & Light bill. At the time of receiving money they don't find any problem with documents.

Why this mobile service providing companies don't find any problem with documents at the time of receiving money.

My subscriber_ID is [protected].
I changed my address around 15-20days ago,
requested for de-installation and re-installation of the digital TV STB.
De-installation was done immediately, the very next day I called.

But I've really been struggling to get the installation done !!!
It's been more than 9 days since when I've been calling the customer care number daily.
All they do is promise that "it'll be done immediately, today itself our engineer will call you",
but I didn't get any calls.
An engineer called once and was very rude on the phone and told that he doesn't serve this area.

I called up customer care again and they told that the engineer didn't respond because my number was not reachable.
(Might be possible - accepted).

I then provided an alternate mobile no. and provided a landline no. too so that the engineer won't make this excuse.
Still, I didn't get any call.

I called up the cust. care again, and one of their senior officials promised that the work done by 12pm that day,
and guess what, I waited till 12.30, went late for office just waiting for a call.

The same story has been repeating time and again every day !!!
Am really fed up the quality of service of Airtel TV!
This is the first time I'm having such a horrible experience with a private organisation!

I just recharged my account because the Airtel people told that it is mandatory for the shifting process,
and it's a waste now as it's pending since 10 days.

What kind of pre-paid service Airtel is providing. After trying hell lot of times to speak to customer care executive, its a waste of time.
Are you people running off ... better Airtel should close its shop.. If they continue the same shameless service , no doubt customers will have to opt MPS.

Airtel DTH — Ver Bad Customer Service Ever seen

Hi,

This is Venugopal, Cust ID:[protected], Recharged for the account on Last Sunday(18-Mar-2012) for one year subscription. After that the service is not getting resumed. I called to your Customer care.
They Raised a Ticked on (18-Mar) Ticket number:[protected]Video Problem)- This was closed by your engineer by the resolution as "No issues from Customer End". But nobody come to my place or even contact me regarding this issue. But yourself closing the ticket without resolving the actual problem.
Again I spoke to Customer Care (on 19-Mar), and they told this info and again raised a new ticket number:17178882 for "Wrong Resolution" and ask the one day time.
but again there is no Response from your end after that.
Again I spoke to your customer care on (on 20th-Mar), Again I spoke to your customer care and there is no proper response, Executive tell one reason, after that I spoke to next level of point of contact. that person tell the different reason. Again I spoke to your Zonal officer. He told another reason and ask for a day and commit that he will fix this issue boy EOD(of 20-Mar). After that there is no response from him. Today again I spoke to your zonal officer, then again he ask one day time.

I don't know what your executives are doing. There is no progress towards to fix my problem. Every time the y have lot of reason to tell me. It make me lot of fustration.

Please tell me If you can't resolve this issues, than I will go for the necessary legal action. I don't want to wait anymore. If we did recharge for a day means you disconnect your service right, then why the hell you are taking this much time to resolve this issue? and who is responsible this week wastage of service. I need the money refund for these days.

Awaiting for your reply with solution(not reason) ASAP.

Worst costumer service i hav ever seen.....they test our patience every time.....planning to surrender......airtel sucks.....

My self V.BALAJI. I AM THE SUBSCRIBER OF AIRTEL DTH ID NO.[protected]. I HAVE RENEWED MY ACCOUNT ON 8.4.12 FOR RS.150/ BUT TILL TODAY THE DTH SERVICE IS NOT RESUMED. THE SERVICE OF AIRTEL DTH BECAME VERY BAD. PREVIOUSLY THE AIRTEL DTH SERVICE WAS GOOD. PLEASE TAKE APPROPRIATE STEPS TO RESUME THE AIRTEL DTH SERVICE TO ME. THANKS.

MY DTH ID NO.[protected]. I RENEWED THE ACCOUNT FOR RS.150/ ON 8.4.12. BUT TILL 12.4.12 THE SERVICE IS NOT RESUMED. DESPITE PHONE TALK THERE IS NO RESPONSE. TAKE IMMEDIATE STEPS TO RESUME AIR DTH SERVICE. THANKS.

AIR TEL DTH SERVICE IS WORST.

NO

now airtel network is very bad espesialy the customer care executives not pick the calls quickly and they do not answering properly for the complaints from the customer needs and the service provide from airtel network is very slow compare to the vodafone especialy gprs service.

i'm using airtel sim for around past 8yrs on wards. only airtel service since i was like their service much at that time. bt now a days it's going to very worst in service.
1) i'm using their message and call booster pack regularly. but last time when my sms booster pack ends, i dint activate that service. n i dint sent any messages since they were cutting 75paisa/sms.& i dint top up my balance too. i was maintaining just 10Rs like that for around 3 months. but after that when i was top up my balance for 100Rs. but suddenly the second day they have cut Rs.38 in my main balance & sent a message as "you have been successfully recharge your sms booster", but i dint activate that. then was called to customer care n asked they just replied as "it's a auto renewal pack, and msg has come before two days of renewal.if you are not interested means you can stop the service via reply to that message". but the fact is they dint sent any messages like that and i dint activate that service

2) like that i'm using their hello tune service too. while starting to using that service they told me that, they will cut 15Rs for downloading charge and monthly rental is 30Rs. rental is not a problem, but just before few days they had cut Rs.15 in my main account. while i'm asking to customer care regarding this, they had replied that " now our system has changed, that we will charge Rs.15 as downloading charge for every three months. " but as a service provider they should inform to their customers about their plan change. but they dint...

now a days not only youngsters, all are liking to set hello tune and to use message n rate cutter service. but if they are doing like this means how we can interested to use their service???? their customer support also not good. while recharging every time they are cuting some amount as 'PF' amount. but if asking regard this means no one customer care executives known why they are cutting that charge. now they pushed us to hate their service as much as how we loved their service....