[Resolved]  Airtel — Unfair Trade practice by telecom service providers on on special tariff vouchers for SMS CLIP etc

Airtel — UNFAIR TRADE PRACTISH

Dear
Sir, I am pijush kanti bera, a student of Institute of company secretary of India. My permanent address is Vill- Deuli, P.O.- Kalasbarh, P.S.-Sabong, Dist.- Paschim Medinipur. PIN-721467.

My brother-in-law susanta kumar paul has bought a mobile with a lifetime connection from AIRTEL. He has a caller tune & wants to deactivate it. Today, Sunday, August 17, 2008 he came to my house for deactivation, in that time It was unknown to me the number of customer care executive, or canceling process.

I think that, when it activated then a massage must come to his mobile, and I open the inbox. I found that it was activated on 8th august, 2008. So I fell that I will cancel it on or after 1st September. (Because it remains for one month with the same cost)

I am seeing a massage send from 543211 on 8th august, 2008 which has written as under—
“Dear customer, congratulation, your hello tunes has been activated. Call 543213 to listen to full songs (toll free, subscription Rs 30/mon).”

By chance I dial the number 543211 because it comes from the number and I was reading by scrolling the page, also the two numbers was confusing.

Without any response it ended automatically and deduct the Rs 3/. Still I had no complain. It was my mistake that I call wrong number.

Then I call 543212 to listen full song which is the caller tune / hello tune of the mobile. (According to the massage)

It instructs me to press 1. When I press 1 it stopped and no answer then I press the red button and come to the main menu. With in some moment we receive a massage

“ We allotted you to listen music for 10 minutes or dedicate your friends with the cost of Rs 10/” (this is may be not actual words) we do not listen the music or do not dedicate the music to friends, we just delete the massage and see that the balance is o.k. After sometimes we found that, it already cut the Rs 10/. Lastly we found that it was a on demand service, it takes money by writing toll free.

According to sec 34A(3) of MRTP ACT this is an unfair trade practice.
According sec 34B(a) any individual customer (susanta kumar paul) can filed a complain. I pijush kanti bera doing the whole action so I am the witness.

We apply to you, please inquire about this matter. According to sec 48C we demand Rs 10, 00, 000/ fine in cheating of Rs 10/.
That is all your honor.


Every contact will be at [protected] (p. bera.)
AIRTEL MOBILE NO – [protected]. ( SUSANTA KUMAR PAUL.)
Thanks to you.
1.Susanta kumar pal.
2.Pijush kanti bera.


Sunday, August 17, 2008
Deuli, Kalasbarh,
Sabong,
Paschim Medinipur.
721467.

Air Tel/ Post paid connection — Unfair Trade Practice

My mobile no. is [protected]. I stay at Mumbai, and one of the premium customers for the last 3 years.
Today I was given a shock when I had made an STD call to one of my relatives no. [protected], who has a hello tune of 'Lafzon main', and after disconnecting the phone call I received a message from Airtel no.6787 that "You have been charged Rs. 20 Your callers will now hear 'Lafzon Mein ' as your Hello Tune. Call 543213 toll free and listen to full songs at Rs. 30/mon" .
Immediately after receiving the above message I called the customer care no. 121 and enquired for the same.I was amazed when I was told that while I had dialled my relatives no. I had pressed star button of my handset, and this is the reason why this hello tune was activated.But I had not dialled even once any star button.But the executive was not willing to listen to me and asked me to go for a detailed procedure to deactivate the above tune. I argued as to why should I take such a pain if I had not asked for any such activation, neither had i SMSed nor had called for the same.After this argument he immediately disconnected the phone.
The call reference no. is[protected].
This is a clear cut Unfair Trade Practice followed by Airtel, and a case of harrasment.I am just the one person who is complaining and I dont know how many customers have been fooled by Airtel.
I need your attention for the same and would request you to take immediate action against them.

AirTel — unfair trade practice

I had taken two airtel postpaid simcards from airtel executives that had come to our house for promotional offer wherein i was promised an assured gift thru a scratch card which were supposed to be sent via courier. Its more than two months and various emails and customer care calls to airtel, i have not received any positive feedback from them. nobody, the customer care nor the airtel gallery people have a single clue about it although i have their official receipt mentioning about the offer. airtel has been dillydallying everytime i contact them . It seems they dont intend to provide the free assured gift which is my right. the funny thing is, today i got a call from them telling me to contact the executive personally who had come to my house ! this is a classic case of 'unfair trade practice' by airtel. Any suggestions for further course of action are welcome. thanks.

Hi, any mails for the above complaint can be sent here. thanks!

AirTel — UNFAIR PRACTICE

This is pertaining to IPTV Service of Airtel.
1) I was promised that there is no relocation charges and IPTV is available in Indirapuram area. Now when I shifted here, after 21 days of research Airtel informs me that the same is not available as their cable is choked. In this case why they should not be refunding my Rs 4000 + service tax charged for the same.
2) I even requested them to install DTH in lieu of this but they say, their policy does not permit and it is an outsourced service.
3) Their call center executives are not well educated and are not well informed also. Different executives say different things on the same issue. They drop the call. They misbehave.
4) The Phone nos of appelate and nodar.ncr is always busy and if you are lucky to get them, you would be put on hold for more than 10 minutes to frustate you so that you only drop the call. If you are well determined, they would say your email is not available. I experience the same with one Mrs Harpreet or something sitting at Appelate.
5) When the model of communication in nodal ncr or appelate is email then why their resolution does not come in writing. I requested for written reply for one Mr Khanna of Appelate, he declined to provide me the same.
They have become horrifying with their growth and some one needs to look in to it. One of my friend even tried to approach Mr Mittal to update on the issue but it seems he too is busy and his email id is not available.
Hemant.