Airtel Complaints & Reviews

I took a new postpaid connection ([protected]) few days back ( Last week of DEC, 2008) . I have given all the necessary proofs . When address is been verified, they sent the person on a weekday but I was in off. Later they have updated in their record as " no body is staying in the address " and temporarily disconnected the SIM. But the fact is, I am very much staying in the address. I rushed to the nearest Airtel Shop and asked for a re-verification. It was scheduled on last saturday (03/01/2009). No body has come for verification. Later I was told that it will be done on Monday (05/01/2009). I took a leave from office so that this time there will be no problem. But there ws no verification done on that day also. when I contact the Airtel Customer care, they told that the person could not find my address. This is a nice story they told when i am staying in a prime location & everybody knows that area very well. All my couriers & letters r coming to that address. Only Airtel people can't find it. But the funniest part it they have found the address last time.They also told that there are no alternate contact no mentioned. But I have updated my alternate contact no([protected]) when filling the application form.

Now the funniest part is, Airtel executives has updated my billing address (also Billing started) & my wrong address are same. If I am not staying in that address & it is not verified then how can they say both are same address.

Meanwhile my mobile is DEAD. SIM is been disconnected. I am not getting any answer from anyone in Airtel.
Can Airtel authorities look into this & get back to me ?



Thanks & regards
Jaydeep

Hi,

This is regarding the mobile no.[protected], which was in the name of Mr. Krishan Kumar Arora. He has lost his mobile phone along with the sim card in the month of May'08 and has immediately filed an FIR in the police station for the same. Later he also requested airtel for the immediate termination of service for this number whereby he has formally completed all the formalities for the termination of number, as he don't want to use this number anymore but I am very disappointed to say that we are continously receiving the bill of same. I am not able to understand how they can send us the bill of those services which we are not at all using.Twice I went to Jain Infocom ( Airtel shop at Meerut) along with all the documents of termination and both the times they committed me that you will not receive any bill from now...but again the situation is same, we are continously receiving the bill...Infact we have also received a legal notice on 21st August-08 for the payment. Twice I have written a mail to Nodal officer and Appellate officer but here also we did not receive any response. Below are some details along with the details of last payment and application for termination. Last payment made via receipt no.[protected] on 24-05-08 to Jain Infocom Pvt. Ltd., Vardhman plaza, Garh road, Meerut. Customer a/c no.[protected]. Application for connection termination submitted on 24-05-08 to Jain infocom which has a reference id on it - AR#16841890.

Would request you to please take appropriate action against them and solve our problem immediately.

Thanks&Regards,
Sudeep Arora
Mb. no [protected]

black out day for sms by airtel includes even 31 st dec and 1 st jan. Can i know the reason for keeping two continuous black out days for sms..?

DEAR SIR,

I HAD NEVER SUBSCRIBED FOR FUSION LOUNGE ANIMATION SERVICE, BUT YOU ARE CHARGING ME FOR THIS SERVICE. PLEASE DEACTIVATE THIS SERVICE TO MY MOBILE NO.[protected] WITH IMMEDIATE EFFECT.

TEJPAL

sir, please unsubscribe cricket sub pack from my mobile for which you are deducting rs. 10/- per week from my account. for this regard i contacted customer care also. my mobile no. is[protected]. thank you

Airtel has been deducting a sum of Rs. 10 everyday for some WAP text based service for which i havent even requested, every day i call for teh deduction being done from my pre-paid account inspite of regular complaints to the customer service executive Sagar Shetty, Qadar Quereshi, Kaveri, JYoti, Dinesh, Shobika, Triputi there is no such action taken by them they ignore the call and in between they tell us to be on hold and disconnect the line. Airtel better watch its high time, wont tolerate such kind of ignorance from your end and end to also put a legal suite against you.

Dear Sir,

Please deactivate/Unsubscribe http://m.igfun.com from my mobile. My mobile number is [protected]. I have already contact customer care

It is to inform you that though I have never enjoyed any service through http://m.igfun.com but I have been charged Rs. 10/- on daily basis with effect from 07/01/09. My mobile number is [protected]. (Airtel Connection). On enquiry from Customer care it was confirmed that the amount are being deducted by http://m.igfun.com .
Please deactivate/Unsubscribe http://m.igfun.com from my mobile IMMEDIATELY

my friends plan deactivate on 2JAN.I complaint to customer care they told me tat your friends plan will be activate within 24hrs but today is 4JAN my friends plan not activate.when cal today they dont respond me.

I am living in jharkhand and using no [protected] since last two years.. I have never applied for Hello Tunes Activation. Since last one month a stupid local folk song of Jharkhand has been set on my mobile no. automatically which is actually very cheap. Despite of talking to customer care for so many times, the Hello Tune has not been removed and I was charged for the same. I am a dignified person in the education industry and this kind of cheap Hello tune is spoiling my standards.

So, I am finally lodging a compliant here and if it doesnt work, I will refer this matter to Consumer Forum without any further delay.

Amrita Choudhury
M:[protected].
Jharkhand

Kindly de-activate the service of Airtel Live from my number [protected] I have already complained to customer care but no action has been taken yet. From last 15 days they are charging me Rs. 10/- daily for which I have not subscribed.

Dear Sir,

I m an resident of Mumbai City. I m using airtel prepaid number from last 6 years. Actually I have some problem with this prepaid service is that from last 15 days I m receiving a msg daily on my number related airtel live service that you have been charged for Rs. 10/- by using our airtel live service. I complaint also to airtel customer care executive that, "I have not subscribed for any service pls deactivate it and return my balance then they said that it is our technical problem and you got your money in next 24 hours and the service will be deactivate...we are forwarding your complaint." But no action has been taken by them and daily they charging me for this service...kindly help.

Thanks & Regards
Firoz Ansari.

sir I have lodged a complaint yestarday against AIRTEL WAP that they are charging Rs 10 daily from my account from last four days.please stop it immediately no action has taken from your side today again i recieved sms from64611010 thanks for using [subscription, Text BasedServices]subscription service on Airtel WAP. Youve been charged Rs 10. Enjoy http://m.infun.com.I do not know what is the use of complaint that they still charging please deactivate this service immediately and debit Rs 40 in my account my cell no [protected] .thanking you dharmendrakumar

My Nokia 3110 Classic with Airtel Pre-paid sim No. [protected] was pick pocketed in Sayaji Nagri Express on 05 Jan 2009 on way to Ahmedabad. For this I lodged a FIR at Bhuj City Police Stn and further I got the new sim of the same No. after producing identity documents.
My problem starts afetr the new sim got activated, I got a call from an unknown No., on qurreying the caller told that this No. is of his friend who called him earlier same day. I politely and diplomatically got his and his friends address noted with me. Then I immediately checked my phone's balance, which was 160/- Rs less from the time it was stolen. I then went to the Bhuj airtel office where I reside and asked them to provide me the Call details during that period in which the said person has made the outgoing calls from my mobile. But they said that they can't provide me such details. Though I have also given them the copy of FIR they were adamant. Then I told them I am asking these information under RTI act for my mobile, as there is nothing wrong in it. Then they told me OK we will not give you the information here and it will come to you by post on your address and 50/- Rs will nbe charged. Is this right that 50/- Rs are charged for the information ? Can they provide me the information instantly? Till 12 Jan I have not recieved any information from airtel. By getting me late, they are hampering my chances of retrieving my mobile. The person above mentioned for stealing the mobile also has not gone to the city where I contacted since then, and his shop Owner where he worked also suspects that because of this he has not come back to Jalgaon. Pl provide me assistance.

Dear Sir,

Airtel has been deducting Rs 10 daily from my pre-paid mobile number [protected]. They have cut with the number 64611010 on the dates 2nd Jan, 3rd jan, 4th Jan5th Jan, 8th Jan9th jan, Total they have cut rupees sixty. This has given be mental torture daily. I was disperate to stop so I have been calling then right from 3rd Jan to 11th Jan. This was really torture.

I have to spend 145 rupeeds which was balance in my prepaid mobile on 10th night in order that Airtel will not cut.

On my requests they have creted ten ruppees on 5th jan, 10rupees on 8th jan and two rupees on 10th Jan. I do not know how do they calculate.

Once they asked me to send SMS to 57886 with the word CSUB. I had send the SMS twice but 3 rupees they have deducted but I have got the message this service temporarly not available. Some how I have been victim and mentally upset.

Thanks
SK Raju
Plot 313 Defence colony, Sainikpuri post Secunderabad 500094

deactivation of m.igfun.com
i am from Delhi.my airtel preoaid number is [protected].
From 12th january morning i received message from 64611010.i am charged Rs 10 per day from 12th january though i did not subscribe for m.igfun.i called to airtel customer care.
as per reference number i am adviced to visit the above website and deactivate the service.but i dont even find any way to deativate the service.
kindly pay attention to my problem.

I'm a airtel prepaid customer & have 2 airtel sims & both are campus card nos. As per the campus card policy, call from any campus card no. To any other campus card no. Is 10 paise, & from past couple of days i'm getting charged at normal rate, i. E., 1 ruppee/minute. I have been following up for long now & continiously but with the wrong ppl i suppose.

I have experienced the most cheapest & useless customer care ever, the up customer care by the no. 1 service provider in mobiles, i just dont understand what & who made it no. 1, i'm really sorry that such a company with this pathetic customer service executives is no. 1, i think all [censored]s work in thr...
1. The executives dont know thr job!
2. The executives dont listen to customers
3. The executives dont have any idea abt the product
4. The executives dont have & floor supervisor or team leader
5. Incase thr is a tl or flr. Sup. Thy are having dinner/lunch or not on thr seat or busy with some other customer & finally in meeting even at night 1 am. (Joke by airtel itself)
6. May be airtel is not having any control over its executives & staff over them who are very easily fooling thr customer by giving any false update.
7. The executives dont want to understands the customers problem, bt wnt to keep the phn asap. May be that will lead to thr efficient customer service executive.
8. Every executive gives different update, bt no one is interested to listen to the problem wht customer is saying. (Airtel employees making fun of thr own company which pays them, how good is that) finally the executives will shutdown ur ivr so that u cant make any call to the customer service (Thats how airtel works).
9. The executives will tell u that they have made a note of what u r complaining bt wont provide you any complaint no. (Which clearly shows that they dont generate a complaint in thr system)
10. The airtel arc (Airtel relationship centre) why the hell have they opened so many arc's i dont understand, coz i[censored] go in any arc thr systems are down, how good is that now?
11. Bloody the useless & the cheapest & the up customer service is provided by airtel.
12. Its really shameful & embarrasing for the customers that the company which calls itself no. 1 is providing such pathetic service.

I took connection from Airtel on 15th Nov 2008 with number [protected]. I submitted all documents but nobody cam for verification for 40days and I need to change home after that. Airtel sent somebody to verify address and obviously he couldn't. I was asked to submit document again. I submitted all documents again at Airport Road Bangalore agent Mohammad(In front of Lella Hotel). He didn't send it to Airtel. Airtel sent me SMS and I talked to Customer care and thet said they didn't receive document. I talked to Mohammad again and he said he did that. He asked me to give document again and I did so. On 7th Jan Airtel disconnected my connection. After that I am going and taking to aganet daily and he is promising that connection will be reinstated again in evening that evening has not arrived yet.

I think Airtel should take strict action against such agents. They should be barred to provide connection. I talked to owner of Airtel shop Sunil also but still noaction yet. Mohammad is saying he will get it done soon by his ditributor but no hope yet. Airtel and agaent is not returning my talk time money too.

Is consumer court an option as I don't want to leave these corrupt guys.

Respected Sir,
My CUG no.provided by Northern Railway, Lucknow is [protected]. once I received a message to enjoy http://igfun.com.I accepted the service but I am NOT USING this service. Regularly receive message for charging Rs.10 to enjoy http://igfun.com.
Please send me SMS no. provided to stop this service or arrange to stop this service.
Thanking to you.
Yours Sincerly,
Prem Prakash Sharma
Northern Railway, Charbagh, Lucknow.

Hello...

Today i get the msg from the no. 64611010 to subscription text based services on Airtel wap...

this is charges rs. 10/- every day in my mobile balance...

please cancled this services and avoid my balance day to day...

My mobile no. [protected]
Regard