Airtel Complaints & Reviews

Dear Sir

Reg: Cell No. [protected]

With ref. to the referred connection I woulsd like to register a complaint and request you to look into the matter and resolve the issue.
1. Whislt I was in Pune I had the sim connection under above no and it was post paid connection.
2. I quit my job on JAn 15th and before leaving Pune I had contacted your Airtel Office at Pune to claify whether I could close my account in Karnataka. The answer given was in teh affirmative.
3. Accordingly I contacted your Udupi outlet on 20th JAN and submitted a leter to clsoe my account and also made full settlement as on day. I have got the receipt to this efect. And they assured me that my account will be closed however I have to get in touch with Pune Airtel for the refund of my deposit (Rs.500/-)
Now what is shocking is that I have got a bill at Pune address and Airtel are constantly caling for bill payment. Why ? I tried to speak your opffice at Pune but they are least bothered and not willing to listen.
Theefore I request you to kidnlhy take up the matter with Airtel Pune and resolve the matter and further requesat you to kidndly arrange to courier the cheque (500/-) to the address furnsihed below.
Shri Mahakali Temple, G.N.oad, BYNDOOR 576214

Thanking you in anticipation you will kidnly do the needful. I have enclosed p/copy of letter and receipt for your ref.

Best regards
Raghavendra Baindoor

email: [protected]@rediffmail.com

dear sir/madam,

im an airtel customer from delhi circle.. i paid Rs.800/- on airtel relationship center at UA-28 bungalow road, jawahar nagar, kamla nagar, delhi on 8th Feb, 2009 for my mobile no. [protected]. The person at the billing counter refused to give me the receipt saying that at that moment there was some systemic problem. She however promised me that the amount would be credited to my airtel account by evening of 10th feb. Till now my payment has not been credited. The due date for the bill has already expired on 14th feb, 2009. i'v been calling up that airtel outlet everyday and they r making false promises that it will be credited soon. now they r saying that they have lost the transaction id.. Kindly take note of my problem sir and help to redress it.

my details are: siddharth chaudhry,

3/63, 4th floor, old rajendra nagar,

new delhi.

ph: [protected]



details of airtel relationship center visited:

aircom, UA-28 bungalow road,

jawahar nagar, kamla nagar,

delhi.

name of person attending at the billing counter : Sugandha

I want to deactivate my speed flirt subscription. please diactivate it as soon as possible, my number is -[protected]. I had contact the Customer Care.
Thanks

Dear Sir,

I am using Airtel Digital TV. The main problem is that the free-to-air channels is missing in the packages. DD Podhigai is Missing. Please add the channels to make sure for viewing.

Thanks for your understanding.

G Govindarajan

I am Using Airtel Connection Since Last 2 Months.My 1st Bill Was Correct &
I was Satisfied also From Airtel Customer Service But In My New Bill
Company Charged Me 840/- Rs Of Isd Calls Which Is Not Doing From My Side.My
All Relatives Staying In Gujarat.In Sep.08 this same Cahrges(Austria) Added
In My Uncles no But When My Uncle Complained In C/C Company Given Waiver Of
that Charges.Now This Time That Things Happned With Me & I am Not Activated
ISD Service On My No Than Why Company Activated this Service Without My
Permision.

This Things So Many Times Happned With Customer.

My Mobile No:- [protected].
Invoice No :[protected]

Dear Sir,

This is inform u that I made a cash payment as on 24.01.09 of Rs.1000/- against your bill no.0000000 dated.000 against Airtel Mobile No.[protected] and the due date of the bill was 24.01.09 in favour of KRISHNA CELL LINK.The receipt No was 8964.But KRISHNA CELL LINK wrongly credited this amount against Airtel Mobile No-[protected].For this reson said amount debited my Account.

Kindly do this matter and credited said amount as soon as possible.


Yours faithfully.
Sandeep Bubna.
AIirtel Mobile Holder

My Name is Suresh Sathy.I bought the digital Tv service from an electonics store in Mumbai on 16th December 2008 and they told us to pay 3500.00 including 6 months subscription. They further told not to open the pack and that support staff will come home and get them installed and started.All went ok for 10-15 days.

On 16th January midnight (12am) service got disconnected and after so much calling in toll free no. it was restored after a day. We called the Airtel support centre and
they told we better recharge around May 1st week for next 6 months.

Then suddenly in February we started getting smses asking us to recharge as balance is 0.00. I called support staff in toll free No. and they told me to ignore the sms . I asked them to see to it that service is not disconnected like in January 2009. They also agreed that I could recharge in May around 10th .
I even told them that my account should not show 0.00, it should show 2500.00 ( paid for 6 months initially) and from which 424.00 to be deducted monthly. In such situation in Feb.2009 account should not show 0.00 balance.

On 10th/11th I spoke to some employees at the toll free No. and they told us to ignore smses. We wanted to talk to the manager, but we could hear her telling that she did not want to talk to customer.

This is the type of service we get from airtel and I am not satisfied one bit. We changed from cable to Digital service thinking we would get good quality and service. Of course quality of TV service I dont complain. But quality of customer service is horrible. Imagine people who are glued to TV for 24 hours but with no service for almost a day . Now 2 days in 2 months. This is not customer support service, instead Customer Torture service.

I intend filing a complaint in consumer court citing the harassment caused by Airtel's deficient service.

I never expected this kind of service to customers.

An aggrieved Airtel customer,
Suresh

Dated: 17th February, 2009

To,
Head – Customer Care
Airtel, New Delhi

Subject: Continued Harassment by AIRTEL, It’s Employees & DSA’s for the settled account vide no 13152279 and having the phone number [protected]

Dear Sir / Madam,

1. Today Indian telecom & broad band industry is considered amongst the best in the world and companies are making their billions by providing the services to millions o[censored]sers with various regular and value added services. Having had the impression of AIRTEL being the most efficient & honest player in the sector I applied for the broadband connection to avail of the highly promised services by Airtel-New Delhi as per the details mentioned at the end of this letter.

2. The above mentioned connection ([protected]) was installed at my residence in the first week of Sep, 2007 and the plan chosen was based on the recommendation of the Sales Executive representing AIRTEL. At this stage the plan taken was with 2MBPS speed with 2GB download limit.

3. The first bill was fine, but the very next month, I discovered the horror of being tricked into an unviable plan with the receipt of Invoice No –[protected], dated 06/11/2007 amounting to Rs.4526/-, and immediately called the customer care who told me that this might be an aberration and I should watch my usage for another month.

4. As an unsuspecting consumer, I went by what the customer care executive advised and soon discovered the perils of my belief in AIRTEL. This time again the bill was for Rs.2702/- vide Invoice number[protected] dated 06/12/2007. On receiving this bill I called the customer care and informed them about the repeated problem. They suggested that I should go for some 999 plan with 6GB download limit. The plan change reference number provided on 15th Dec, 2007 at 7.25pm by Mr.Sunil Sachdev was 11699515.

5. Post this, for almost two months I started using internet on very specific days when I needed it most for the fear of a huge bill again. Things were ok for a couple of months, but then I was sent a BOMB of a bill vide invoice no.[protected] dated 06/03/2008 amounting to a staggering Rs.15849/-

6. At this juncture, I made several calls to the customer care to look into the matter. To my surprise, the services were taken off and the unending horror of calls from AIRTEL started. After a lot of explanation to a number of people who called up, the matter was finally settled on 29th Sep, 2008 and I made the payment of Rs.5300/- (More than the charges for an unlimited plan for a month) vide receipt no- 569776 (Annexure-A) & Settlement Letter (Annexure-B) from AIRTEL was issued for the same.

7. Having made the payment as per AIRTEL’s desire, I was quite sure that the matter had been put to an end. But, the biggest surprise was yet to come – namely….A fresh Bill of Rs.12, 395/- mailed by AIRTEL customer care on 6th Jan, 2009 vide Invoice number[protected] dated 06/12/2008 on account of the same connection.

8. This is after a span of almost 3 months from the settlement and despite the fact that the ICICI Bank Cheque No.643837 amounting to Rs.5300/- was cleared on 3rd Oct, 2008 and AIRTEL had issued the settlement letter for the same.

9. I have also learnt that my PAN number had been given by AIRTEL to CIBIL as a defaulter.

After having expressed my side of the story, I would want to know the following

1. Why fresh bills were sent despite the settlement?
2. Why was I harassed by AIRTEL employees / DSA’s for the settled account?
3. Why was the name given to CIBIL, despite having settled the account?
4. You have a policy of charging fine for late payment, do you also have a policy of paying fines to customers for harassment by your team?

Point number 3 amounts to “Willful intention to Malign”.

I would request you to provide a clarification for the above and explain why I should not approach consumer court for “harassment” & “willful intention to malign”

Looking forward to an immediate action on the above.

Faheem Khan
[protected]@gmail.com

Airtel Phone Number - [protected]
Installed on - 05/09/2007
Installed at - C-16/2, SFS Flats, Saket, New Delhi-110 017
Total Charges Paid - Rs.17434/- (For less than 7 months o[censored]sage)

Airtel online bill payment as well as customer service sucks big time...
I had paid my postpaid bill online thru credit card. I did not print/save my transaction ID.
My credit card statement reflects the bill payment. Also, I get a email from my credit card bank confirming the transaction.
After few days I start getting msgs from airtel saying my bill is overdue... blah blah blah...
I speak to customer care... they dont bother to understand me or extend any further help.
I keep getting msgs for payment of the bill. Frustrating...and since I am on roaming... I also have to pay for calling customer care...
Things start getting worse... airtel billing department starts calling me about my unpaid bill. what the [censored] ! forget about the bill payment made on time... I have to bear the cost of incoming calls from airtel themself... such a crap customer service...
I am definitely switching to vodafone... dont know if vodafone service is good... but I have to teach airtel a lesson by just throwing their sim card on their [censored]in face !

Sir, I was using airtel mobile No.[protected] for the last more than 2 years. As I did not want the number any longer I was not using it from the middle of 2008.

As I was paying monthly charges without using the number, I decided to get the number disconnected. Accordingly I visited Airtel (M-5 Connaught Place Office) on 31.10.2008 with a letter for disconnection of the number. The officer there did not accept my letter but told me to talk on the airtel No.52222 to record my request online. I promptly did so from there itself and the executive who attended my call said the number will be disconnected within 7 days.

I was shocked when I received a letter dt.17.11.08 from Airtel asking me to pay an outstanding amount of Rs.234.48/. The letter also gave the number of one Mr. Pawan Rawat [protected] for queries. I spoke to him on 15.12.08 and he assured me that the line has been disconnected and I need not pay any bills. He also said that the accounts people will set right the accounts.

I am sorry to state here that I am still receiving bills from Airtel for this number. I have written to airtel customer services also. I wish to reiterate here that the number has not been used for the last more than 6 months and I do not know why it has not been cancelled despite requests. I give below the details of last 2 bills paid by me before requesting the disconnection of the number:

Receipt No.1562382 dt. 18.10.2008 issued by M/s Quick Financial Services for Rs.410/-
Receipt No.[protected] dt.31.10.2008 for Rs.355.00 paid at Airtel M-5, Con. Place office (final bill as on 31.10.2008)

Despite reminders, airtel have not disconnected the number and are sending me bill everymonth. They even include SMS charges on this line whereas the number has not been used for the last several months. Who is sening SMS @ Rs.10 per message from this number is a mystery unknown to me. I think this is a way to earn profit by unfair means. Will anybody help??

dear sir,
hiiii this is paras manglani from indore.my airtel no is [protected] .i want convert my normal sim into demo.i hope you understand my problem very clearly.please do as soon as possible


Thanking you
Paras Manglani

I am airtel government sim card holders, airtel people at the time of giving the government card, told it would be required to refill the card and you would get full talk time on the recharge coupon, without any validity of days. the scheme was in active since 2007. suddenly the airtel people have stopped the scheme of full talk time recharge 5 days back. It is their tendency, to first lure the people by telling it is lucrative and once the sim card is taken, to disconnect the scheme. It is unfair on the part of the airtel. i.eBharati communications to cheat the people.

i took airtel postpaid-corporate sim.
my billing period is from 20th -19th of next month..
i activated sms booster pack and std booster pack.
i requested them(airtel customet care) to change my bill plan, without deactivating my booster packs.
they too did so.
but without prior notice to me, they deactivated my sts booster pack.
i came to know this while checking my bill plan with the customer care.
to convince me, they gave the wrong information, that my calls to std airtel is just one rupee, even if i don use std booster pack.
so, i felt relaxed and used for calling often to std airtel numbers.
when i called them again 2 days back only, they told me that no such offer for std airtel exists.
am totally fed up.pls take action against them

Dear Sir'

I am having a coonection of Airtel since 1996 and using same company's phone.Now I am very disappoint about their services. This pre paid account and sombody has taken my outgoing calls details and harrass me. This thing had broken my happy family life too, created so much problems in my family and other's family who is my best friend too. I have full proof of that with prinout of my calls . How is it possible i dont understand. So I wnat to take action aganist that please suggest me what to do. Thanks

Manish
[protected]

I had been receiving my airtel bills via email until october and then it suddenly stopped. I kept asking them to send me the billls and nothing happened. Then I stopped paying in december. After all dont I have a right to see my bill before paying?

Their customer care agents call me on an average 2-3 times every day and I have been politely requesting them to send me a bill. However, none of them seem to understand and all they seem to care about is whether I have paid my balance.

What do I do? Do i not have a right to see my bill before I am obliged to make any payments. Not to mention the pestilence I have to put up with on a daily basis? This saga has been going on for nearly 5 weeks now and I have really run out of patience. They have the most incompetent customer care agents in the whole world. Is it that difficult to send me a bill?

SINCE 12TH FEB.2009, MY SIM CARD IS NOT WORKING ALTHOUGH I HAD REFILLED THE SAME ON 2ND FEB.2009. ALSO WHEN I TRY TO CALL IN THIS NO. SOME ELSE IS RESPONDING AND ARGUING THAT HE GOT THE SAME CONNECTION FROM ONE OF AIRTEL GALLERY.MY VALIDITY OF SIMCARD WAS UPTO MAY 2009. I AM NOT GETTING ANY RESPONSE FROM AIRTEL EXECUTIVE.

Airtel barred my outgoing without any solid proof, they told me I crossed my credit limit but when I cross checked my both billed and unbilled amount was not crossing the credit limit. When I spoke to floor manager he accepted his mistake but when I told him if you made mistake then start my outgoing calls. Instead of allowing my outgoing calls he started forcing me to pay some amount then they will start my outgoing calls and by that time even they didn't generated my bill also. Same day I lodged complain in Airtel Bangalore nodal office but that was also waste. They didn't responded to any of my mails only acknowledgement I'm getting but they are not taking any step. Suggest me if any solution you have.

how to missed call alert?
i don't know.
don't come to missed call alert.

TO,
AIR TEL


SIR,

MY NEPHEW ROBINSON GEORGE HAVING AN MOBILE NO [protected] HAVING POST PAID CELLULAR A/C NO[protected] HAD MET WITH TRAIN ACCIDENT AT VIKHROLI, MUMBAI ON 21ST MAY 2008 FOR WHICH I HAVE ATTACHED DEATH CERTIFICATE, IN THE ACCIDENT HIS MOBILE WAS CRUSHED TO PIECES, THAT WAS ON MAY 21ST THEN THE AIR TEL BILLING DEPT SEND US THE BILL FOR HIS USAGE BILL NO[protected] DTD 06TH JUNE 2008, FOR WHICH WE PAID CASH AT YOUR AIR TEL SHOW ROOM RS 2890/- ON 13TH JUNE 2008 AND I TOLD THE EXECUTIVE MR WASIM ABOUT THE INCIDENT AND HE IMMEDIATELY PUT AN REQUEST WITH ONE EXECUTIOVE MR NITIN OF AIRTEL HEAD OFFICE TO STOP THE SERVICE AND HE PROVIDED ME THE REQUEST NO AS 17083485 AND HE ASSURED ME WITHIN ONE WEEK IT WILL BE DONE.

AFTER ONE MONTH I WAS SURPRISED TO FIND ANOTHER BILL SEND FOR RS 785 AND U CAN SEE FROM THE BILL THERE WAS NO CALL CHARGES, SURPRISINGLY THE SIM WAS BROKEN INTO 2 PIECES THEN ALSO U HAVE SEND THE BILL, MAYBE U PEOPLE NETWORK REACHES TO THE HEAVEN ALSO.

AGAIN I TOOK THE BILL TO AIRTEL OFFICE TO MR WASIM AGAIN HE WAS HELPFUL AND HE FOUGHT MY CASE AS I HAD SHOWN HIM THE DEATH CERTIFICATE, THIS TIME HE HAD AN ARGUMENT WITH HIS SUPERIRORS SAYING THAT MYSELF( MR LENIN VARGHESE- UNCLE OF ROBINSON) HAD PERSONALLY CAME AND HAD PAID THE BILL AND REQUESTED TO STOP THE SERVICED, FOR WHICH AIR -TEL GAVE ME THE REQUEST NO 17083485, FOR WHICH HIS BOSSES GOT FURIOUS WITH HIM AND AGREED THAT IT HAS BEEN MISTAKE FROM BILLING DEPARTMENT, HENCE FORTH SUCH THING WILL NOT HAPPENED, AND MR WASIM ASSURED ME EVERY THING HAS BEEN TAKEN CARE OFF.

NOW AFTER6 MONTHS I AM GETTING LEAGL NOTICE FROM THE LAWYER OF THE AIR-TEL DEPT FOR NOT PAYING THE BILL. THIS IS ABSOLUETLY RIDICILOUS AIR -TEL IS MAKING MONEY OVER DEAD.

NOW ALL THES HAS CAUSED GREAT TENSION IN MY FAMILY AND WE ARE BOUND TO TAKE LEGAL ACTION FOR THE MENTAl TENSION CAUSED, BELIVE ME FOR THESE WE WE WILL CHARGING HEAVY REMUNERATION, I PERSONALLY REQUIRE SOMEBODY FROM AIR-TEL TO GIVE SORRY LETTER AND HENCE FORTH NO ONE OF INDIAN REPUBLIC WILL BE CHARGED EVEN AFTER HE IS DEAD.

KINDLY CONTACT
LENIN VARGHESE
[protected]
[protected]
[protected]@rediffmail.com

CC: Telecom Regulatory Authority of India

i'm a gazetted officer serving the govt of india... i bought an airtel number a month ago and i never asked for or activated any value added services on my number... a few days back i got a msg that rs 99 have been deducted from my account for value pack...then rs 10 for some reason... then again i got my number recharged and again i got the same message... and again 99 rs were deducted making it rs 208 in all... on asking customer care i was told that i had subscribed for some value pack from some nazaratech.com site... i don't use net on my cell phone and have never even heard of such a site... and this is a very easy reason to give for some technical fault from the company's side... the matter is of security of number... how can someone subscribe for something on my number without my consent... i hope airtel looks back onto this and deactivate all additional services on my number n refund the balance... i just need a number to make calls that's it...