Airtel Complaints & Reviews

On 09 Oct 2009 I sent following complaint to Airtel

On my request my post paid mobile connection No.[protected] was deactivated on 04 june 2008. While submitting my request for termination I requested to refund the amount of security deposit etc and send the cheque at my address as given below.

S C Gupta
9 CHITRALEKHA
Near R C Church
Colaba Mumbai 400005

I regret to note that I am yet to receive the refund cheque nor have I received any communication from airtel. I submitted written request for cancellation at your ARC at the following address;

Bharti Airtel Ltd
Shop no.4 Yusuf Building, D N Road, Akbar Ali Shop Lane, Next to Music World Shop Fort Mumbai 400001

Complaint no. allotted to me is 16974500

In response the company replied as follows

Thank you for contacting Airtel.

You have requested us for refund of Local Security deposit to the
new address for your Airtel number [protected].

Please be informed that your mobile number has already been
permanently disconnected with effect from 22 July 2008.

We would like to inform you that the local security deposit amount
of Rs.500/- has already been refunded to your below mentioned
billing address dated on 25 July 2008.

T/E-4/20 CGS Quarters,
LBS Road Railway Station,
Ghatkopar West

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,

Anandhi
Customer Care Executive
Bharti Airtel Customer Care

To which I submitted as follows

Dear Sirs,
I fail to understand as to why my mobile number was disconnected wef 22 July 2008 when I had submitted written request for disconnection on 04 June 2008. There is no logical explanation for a delay of over 48 days. Secondly in my letter I had requested for sending the refund amount to my new address. In fact one of the reasons for getting the mobile disconnected was your failure to update my billing address despite atleast six requests and despite repeated assurances by your customer care executives. Thirdly the security deposit at the time of disconnection was Rs. 1200, if I remember correctly, and not Rs. 500. Fourthly I have not received any refund as yet. Cheque/DD if any sent to my old address must have been received back by you or it might have been lost in transit. You may like to check with your courier. In the end may I request you to look into the case in a serious & objective manner and arrange to refund the security deposit to my new address as given in my application for disconnection as well as my earlier mail.

The company has ignored my submissions.

I am not using Airtel Live but still from my Balance Rs 10 gets deducted and a message comes to me from 64611010 stating...Thanks for using (subscription, Text based services) subscription service on Airtel WAP. You 've been charged Rs 10.

I had subscribed for India Pack service on Airtel WAP through http://igmobi.com.I am losing Rs10/-per day for no reason inspite not using AIRTEL LIVE.Please be kind enough to deactivate this subscription by tonight.I will be obliged.(My cell no is-[protected].)

Dear sir,
It is to inform you that though I have never enjoyed any service through http://m.igfun.com but I have been charged Rs. 10/- on daily basis with effect from 24/01/09. My mobile number is [protected](Airtel Connection). On enquiry from Customer care they said that as my bill is not yet generated so we will not be able to confirm the deduction. Please deactivate/Unsubscribe http://m.igfun.com from my mobile IMMEDIATELY.

Respected sir,
i am Satyendra, student of Ajay Kumar Garg Engineering College, Ghaziabad, using airtel prepaid connection with number [protected].sir today 0n 26 jan 2009 at 9:55 .I recharge my airtel after confirmation of std tarrif of Rs. 99 for 3 months validity with Rs. 1/min call by the retailer but when i call then i found that call rate is Rs. 1.50/min. Then i call customer care they told me the Rs. 99 tarrif is converted into Rs. 97 tarrif and Rs. 99 tarrif for the life time recharge which i don't want .all this is happened due to the lack of information by the retailer and now he is not commiting his mistake.So please help me and transfer this life time recharge into std tarrif for 3 months validity with Rs 1/min call rate.oterwise can't tolerate all these anymore and definitely i'll drop my connection.Sir please help me
as soon as becuse i am very tensed at this time because of all these things.I'll be thankful to you.

Dear Sir,

I have Subscribe to Airtel DTV on 18 Jan 2009 and Paid Rs 2000/-. The pAckage includes installation and Setput Box and 6 months free Subscription.

On 23rd i got Message on my DTV that my Acct Balance is Rs -2000/- I raised a complaint Against that to Airtle. The lady told me that it will get resolved in another 30 minute. but noting happens, I again called another lady after getting undestand took my complaint and said it will get resolved in 24 Hr... and ablanace will be corrected by tech team,

But as usual nothing happen, then i called on 25 Morning, a guy picked up and inform me that no complaint has been register by the earlier lady . He did register the complaint and informed me that it will get rectified till 30th jan. I told him that i dont bother to get it resolved till 25th but i should not get any SMS form Airtel for deacivation and my services should not get deavtivated. But as usual, like Airtel does they send an SMS to me for deavtivation, i agained caled to Cust care for that .. and informed that as it is not my fault that the Voucher they had provided to me is not valid. so my services sghould not get deactiated.

But it get deactivated today beside the fact that i had paid the full amount to Airtel and caled Cust care for this error several time.

Airtel is really a fraud org they are just taking our hard earn money and not provinding good services.

My Cust id for Airtel DTV is [protected]



With Regards


Amit Kumar Dhariwal

Hi,

This complaint is on behalf of my sister request that my Jija ji's Mobile has been stolen hence
want to block sim ( Mobile no# [protected])
Please block the sim at the earliest

Looking forward for your cooperation

Regards,
Lalit

I moved house in September 2007 from Jangpura Extention to Sarita Vihar. My landline was with Airtel in Jangpura and I moved the same landline to Sarita Vihar in September 2007, only the telephone number changed. Till date the billing address is still in Jangpura Extention. After numerous phone calls, and several complaints, my billing address has still not been changed. No action has been taken by Airtel. When I check online, the old telephone...

DEAR SIR, I HAVE A AIRTEL PREPAID CONN. [protected]. USING FROM A LONG TIME . I M USING THIS FOR ISD CALLS OR FROM LAST MONTHE USING NET AS PREPAID PLAN ( MO )52696 IN THIS PLAN DAILY ACTIVE 19 RS WILL BE DETECT IT IS UNLIMITED PLAN .I CAN DEACTIVATE THIS IN LAST 21 JAN. AGAIN I SEND MESSAGE FOR ACTIVE 24 JAN BUT IN 23 JAN I RECIVE A MESSAGE FROM AIRTEL AUTOMATIC ACTIVE NET ON MY CONN. WHITCH IS 30 PAISA PER 50 KBPS .WHEN I START NET AFTER SOME TIME IT WILL BE BLOK FOR LOW BALANCE 92 RS IS DETECTING. I WANT TO KNOW WHY WITHOUT PERMISSION COMPANY ACTIVE NET ON MY CONN.SECOND THING COMPANY OFFERS MANY TIMES MUSIC ON DEMAND SERVICE IS FREE ACTIVATE FOR 7 DAYS IN U CONN, AFTER 7 DAYS IT WILL PAID . SEND THESE TYPES OF MESSAGES BUT AFTER 7 DAYS COMPANY NOT DEACTIVATE THIS SERIVCE REGULARLY ACTIVATE & MONEY IS DETECTING. WHY COMPANY NOT ASKING TO CUST. FOR IT MAY BE INTERSTAING OR NOT.IT WILL BE HAPPNED WITH ME 2 TIMES . I RECHARGE MY ACCOUNT AFTER SOME TIME BALANCE IS LOW.

Overpayments for ISD calls and poor network services.

Please see my mail trail.



From: [protected]@hotmail.com
To: bill.[protected]@airtel.in
Subject: RE: Outstanding towards mobile bill AES self paid
Date: Sat, 24 Jan 2009 08:39:00 -0900


Thanks for your email.

I am currently in Switzerland on a client assignment.

I have taken this connection for my old father and mother so that they can talk to me on regular basis since I am on international assignment.
Because of poor connection my family has suffered a lot .It was mental problems as well as financial loss.
Many of my personal as well as business calls of my company were dropped.I have intimated my company about the business loss and requested them not to allow any airtel agent inside our company premises till the time this problems get solved.

I have requested atleast 10 times to submit me the printouts of the bills for reibursements but the reply from airtel was since server is crash we can not send you these bills.

In past I have given you enough reminders about the overpayments and poor services.Can I get answers on this.On top of that since I am in Switzerland, I wanted to make these payments online but account online was blocked?I could not make even online payments.Who is responsible for this?????

Does Airtel have any policy for customer satisfaction Maharashtra ?I can not understand the company who does very well in Delhi region has very worst, I should say more than worst services in Maharashtra?

Can you please answer what happened to my complaint about overpayment and poor netwrok service.

I called you up atleast 10 times before flying to Switzerland

Why there was no reply on my complaints who is going to bear that mental frustaions and financial loss what I had during that Period.

I expect your executive talk to me whenever possible in next 3 days on following number in Switzerland and answer my questions.
I am avilable on this number till coming tuesday.Therafter I am on visit till 15th Feburay 2009.

[protected].

Regards
Chahul S Jain
[protected]@hotmail.com;[protected]@gmail.com

[protected][protected][protected][protected]

To: [protected]@hotmail.com
Subject: Outstanding towards mobile bill AES self paid
From: Bill.[protected]@airtel.in
Date: Sat, 24 Jan 2009 20:20:12 +0530




Ref: A/c. No.[protected] Cell No.[protected]

Dear Sir/Madam,

We wish to draw your attention to the outstanding of Rs. 3723.96 in your account referred above.

In the past we have given you enough reminders to pay the said amount despite that the matter still remains unresolved. Since you failed and neglected to pay the amount even after receiving the intimation regarding the probable legitimate action against you, we are now compelled to take the matter legally. Please clear your outstanding within 7 days after receipt of this mail, otherwise, we shall have to initiate the legal action against you & intimate the same to your HR dept for a suitable disciplinary action.

However, you will appreciate that we are extending you this final opportunity to make full and final settlement of your account. We urge you to take this as our final intimation letter towards settling your account & closing the matter amicably.

Please free to get in touch for any queries on [protected], [protected].

Thanks & Regards,

This e-mail and any files transmitted with it are for the sole use of the intended recipient(s) and may contain confidential and privileged information. If you are not the intended recipient, please contact the sender by reply e-mail and destroy all copies and the original message. Any unauthorized review, use, disclosure, dissemination, forwarding, printing or copying of this email or any action taken in reliance on this e-mail is strictly prohibited and may be unlawful. The recipient acknowledges that Bharti Airtel Limited or its subsidiaries and associated companies(collectively "Bharti Airtel Limited"), are unable to exercise control or ensure or guarantee the integrity of/overthe contents of the information contained in e-mail transmissions and further acknowledges that any views expressed in this message are those of the individual sender and no binding nature of the message shall be implied or assumed unless the sender does so expressly with due authority of Bharti Airtel Limited. Before opening any attachments please check them for viruses and defects.

Dear Sir/ Madam



I bought Digital TV connection on 4th of January from Laxmi Electronics, New Sanghvi Pune. I thought I will get a better service but my dreams were shattered because of the poor cooperation and service from their side. I paid total Rs.2504+ Rs. 600/- to enjoy this service, but didn’t know that I am throwing my money into a dried well, where there is no opportunity of getting any return out of it.



I faced problem from the very first day of installation. Initially two customer ids were generated on my account [protected] and [protected]. This leads to a trouble in activation of my service. Later I got this confirmation after much toil that my customer id is [protected]. the installation was made on 8th January at 4 pm. From the very first day of installation the service was not activated because of mis- matching of STB no.(as told by the engineer).



After rigorous and continuous follow-up with customer care my service was finally got activated on 12th of January.



To upgrade my package from value to Mega, I recharge it by Rs. 600 through my debit card. When I called customer care to know the status of my upgradation they told me that my current balance is Rs. -1100 (Negative eleven hundred rupees), as per me this is not possible. They clarify it by saying that I don’t made recharge from the activation voucher costing Rs. 2000, which is already done earlier. Then I tried to recharge it again by the same it says that the card is been used already.



on january 16th i raised this complaint through the customer care no. [protected] and got service request no is 494961 along with a coomitment of resolving the same by january 22nd 2009. i kept my patience till 22, thinking that now atleast i will enjoy the service.

But today is 24th and my problem is still not resolved. i tried alot calling customer care, but it is of no good use they repetedly saying that "it will be done in next 24 hrs". I spoke to one of the employee Mr. Vaibhav on phone, but the result comes out was very same.

I tried calling on Nodel Officer's no. given with the form i.e.[protected], but this no is not in use.

I don’t know what is the problem with Airtel digital TV, I am suffering from the very first date of purchase in some or the other issue. I bought this connection because I thought going with a brand like Airtel will at least give me value of my money.
Thought I will come home to see the MAGIC, but the magic that i experience was nthing just the pain and harassment i got from my faith in AIRTEL.


But now I m very sorry to say that I m very disappointed with your service and system, this is the last chance I m giving to Airtel inspite of facing all the toils.


looking forward for an impressive action from AIRTEL



Regards



An unsatisfied customer of Airtel



Rohit Kulkarni

Cust ID. [protected]

Pune

Dear sir,
Today I got an sms which states"Dear user, your subscription to yahoo!zone will be renewed in 2 days. you will be charged Rs 10, To unsubscribe please click here http://203.199.114.183/yzu.wml sender 58243
when I replied to unsubscribe I got reply invalid end format
please help me to unsubscribe to this and help me my cell no is [protected]
This is the fourth month I am getting such concern and I was charged Rs. 10.00 previously.
plz help me to unsubscribe.
thank u

Dear Sir,
I have purchased a LCD TV from authorised dealer of comapny from Jalandhar ( Punajb), and i have got free airtel DTH along with it. Dealer have told me that after calling airtel DTH customer care they will install the same in 24 hours. But all the time airtel DTH customer care gives me a new date and a new time. I am very upset and feels that i am got chaeted from the airtel dth.

my customer ID is [protected].

Kindly look in to the matter and take a propmt action to avoide any inconveince to any customer in future.

Thanks and regards

Vikas bansal
jalandhar

Airtel Digital TV offer with Samsung is a complete farce. I bought a Samsung LCD in Bangalore and got the Airtel Digital TV installed. The offer says 5 months free. But in 15 days it stops working. The Airtel customer care people are completely dumb. They are of no help at all. Its been 5 days I have been waiting for them to resume services. The wait is still on. Airtel Digital TV is pathetic, don't believe this offer. Also they have no contact number in Bangalore to get this problem resolved. You are better without it. Do not take this offer and instead get a discount from the dealer.
Die Airtel!!

This is with ref to some unwanted activation of some text based services of http://igmobi.com of which I am unaware of. This auto activation has been deducting money from my balance, sometimes at the rate of Rs 10 a day, whilst I am not using my mobile for any such services.
This is a request to please deactivate the subscription immediately and refund the amount wrongly or forcefully deducted from my account.My mobile number is [protected]

My Airtel post paid no. is [protected] which has been temporery deactivated by the company by showing the negative varification .According to them their executives are not found the correct adderess which is impossible because it is most boom sector of faridabad rather than it i receive the bill on my adderess for that no.kindly arrange the revarification to start my no. otherwise give me proper information by which i can get back my money and terminate the no.
Alternate no. [protected].

Dear sir,
I have converted my postpaid ([protected]) account into prepaid on 26/8/08.But i have not received my post paid deposite uptill now.I have called them many a times but they are not receiving my calls.The agents of airtel to whom i have called are named as Mr.MANOJ ([protected]) AND KAILAS([protected]).from sinhagad road airtel gallery pune.
I hope for your quick and positive response.
Thank you
SUSHIL PAUNKAR
([protected])

Hello Sir/Madam
With due respect, i wanted to state that my PF Number is HR/GGN/10693/004354 and I have submitted the form on 05/02/2008 but still i did not recieve the PF money yet. So please kindly look after this matter.

Thanks & Regards
Pankaj Kumar Mishra
Cont No: [protected]

I had subscribed for text Based Sevice in Airtel WAP through http://igmobi.com.I am losing Rs 10/- per day for no benefits.I want to deactivate this subscription immediately.Please be kind enough to deactivate this subscription by tonight I will be grateful.My number is [protected].I would want my refund and also request some strict action should be taken towards this fraud company which is duping its customers by such cheap methods.

i have recently taken Airtel datacard in November 2008 and that I think to be the horrible decision I made in my life.
For the first month I was in a waiver scheme but in the last/the second month I opted to be in the Rs.350/- p.m plan. The bill I received is above Rs.6000/-. I know my usage level but I think that they have Charged every second. The plan allows 500MB download free but thats a rubbish. Even the salesman are so trained that they sy thay surfing is not that chargable but thats a false. please help me out to solve the issue as the limit is beyond my capacity.the ccares attitude is also very rough and disgusting

airtel recharg topup scratch card serial no. not proper show few no's are not proper show so plz how to recharge on my top up card plz tell me