Dear Sir/madam,
i am really frusteted against the airtel which is the one of the useless service provider, since last two years i am complainting the network problem on my no.[protected] but till date not solved the problems, i got more than 150 reference numbers of my complaint and mails to nodal officers, but its useless to do so.my card is 7 years old so cant close the number, if somebody is listning or reading plz advice or do something on my issue.
I am hereby attaching the few mails which i had sent to the company.
Dear sir,
is anybody listning to my complaint, this is a last mail from my side after this will not give any reminders and will take a action.
thank you for the worst service
suryakant aursang
Note: Forwarded message attached
-- Original Message --
From: "SURYAKANT AURSANG" <[protected]@rediffmail.com>
To: "[protected]@airtelindia.com" <[protected]@airtelindia.com>
Cc: "nodalofficer . mumbai" <nodalofficer.[protected]@airtel.in>
Subject: Re: Re: (Mobile No:=[protected] ) Fwd: Re: Useless Network services([protected]) Message From "SURYA
Dear Kamesh,
Thank you very much for your kind concern, but i would like to inform you that the survey had done on 27/11/08, and that person had given me the feedback that within 2 days will put the booster in my shop, but like everytime no result.
so please take the action as soon as possible.
thank you
suryakant aursang
[protected]
On Wed, 03 Dec 2008 [protected]@airtelindia.com wrote :
>Dear Mr. Aursang,
>
>Thank you for contacting Airtel.
>
>We understand from your previous interaction dated 25 November 2008, you had expressed concern over the network coverage for your Airtel number [protected].
>
>We look towards your concern and will work in resolving the same.
>
>At Airtel use stringent measurement and control applications to ensure that you receive error-free services. We are continuously working towards upgrading our network to ensure that the coverage is as extensive as possible.
>
>However, despite our best efforts there are times when it becomes very difficult to define the exact range of the coverage. We regret to inform you that we would be unable to immediately improve the indoor coverage in your area.
>
>As per the Service Request number 19345842, we would like to assure you that survey is being in process and our network team would take necessary action to improve frequency post the survey in seven working days. We request your co-operation till such time.
>
>Alternatively, you can also know the status of the Service Request number by dialing *121# (toll free).
>
>For further assistance, mail us at [protected]@airtelindia.com
>
>We value your association with Airtel.
>
>Warm Regards,
>
>Kamesh
>Customer Care Executive
>Bharti Airtel Limited.
>
>
>
>
>
>---- Original Message ----
>
>
>
>
>Dear Sir,
>
>with reference to my earlier mail n complaint Still how much more time will
>you take to solve my problem as its too late for your action and i believe
>a big company like bharti must take it seriously, dont waste money on
>advertisment for new customers just service the old customer that will give
>more business than the new duping customers.
>
>As i made again complaint to customer service and they had sent an
>executive to do the survey and he also faced the same problem which i am
>facing from last 2 years and given an assurance for booster in my shop but
>no reply.or else i have to take another root to solve my problems and my
>losses.
>
>After all i am also INDIAN(Bharti)
>
>hope to get reply.
>
>suyakant aursang
>[protected]
>
>Note: Forwarded message attached
>
>-- Original Message --
>
> From: "SURYAKANT AURSANG" <[protected]@rediffmail.com>
>To: [protected]@airtelindia.com
>Subject: Re: Useless Network services([protected])
>Dear sir/madam,
>
>as one of your estimeed customer and suffering customer from last 2 years
>till date my complaint regarding the netwofk problem not got solved on the
>above number. i think your technical system dept. is useless they cant
>solve the problem and your customer service department is now started
>giving the reason of penensula tower reference but i am asking you this
>insident happend recently and my complaint is from last more than two
>years. what should i do ? i am using this number from last 8 years, this is
>the benefit i am getting in return of that. Somebody was suppose to come
>and install the booster for that but no reply for that also.
>
>this is my humble request to solve the problem as early as possible, this is
>a last request letter from myside, i had complained in your nodel officer
>number too but its useless too.
>
>suryakant aursang
>[protected]
>
>
>On Fri, 14 Sep 2007 SURYAKANT AURSANG wrote :
> >Dear sir/ madam,
> >
> >with respect to my 100+ complaints regarding network problem, from last 25
>dec 2006 onwards, till date i have not got any solutions, only got the
>reference numbers and commitments but that are also not fulfilled.
> >
> >i am hereby sending you the reference numbers which were issued to me but
>not the solution for which i lost a business of more than 5 lacs in a whole
>year, as you are claiming you are the no.1 in network services in all over
>the india, n showing the ad on the tv but i am going to make a case againts
>that. as a company like bharti cellular is so much poor in services, till
>date i have not received a single call from your customer care always
>getting a reference number and a commitment of call in next 24 hours/48
>hours/72 hours.
> >
> >your planning dept is very slow than a government because always saying no
>time limit for solution r they previously working in
>govt.[protected],[protected],[protected],[protected], 13524922,[protected],[protected], 13524922, 13524922,[protected],[protected],[protected],[protected],[protected],[protected]...⇄
> are the few reference numbers which i got and saved and taken a copy but
>no solutions.
> >
> >As i am using this number from last 6 years and paying regularly(except
>last two months)because i not getting the solution for my problem so why
>should i pay and you can see the call divert charges in my bill.
> >
> >As per commitment received by sms saying that my outgoing and incoming
>calls are not going to discountinud but today my mobile calls are not
>outgoing.
> >
> >so as geninue customer like me are facing but paying on time.and start my
>outgoing services, i will pay the bill with interest its a written
>commitment from myside.
> >
> >if any customer relationship officers are reading this message plz do the
>needful bcoz my total business is on phone/ i will take to media.
> >
> >thank you
> >
> >suryakant aursang
Aug 14, 2020
Complaint marked as Resolved 
i am firoz . my customer id no.-[protected] date26 apr 2009.
but this time not working program. my connection is 1750rupees
recharge & three month free value pake programe. please immidiate
start my airtel digitel program.
best regards
md firoz
mobile no.-[protected]
i am firoz . my customer id no.-[protected] date26 apr 2009.
but this time not working program. my connection is 1750rupees
recharge & three month free value pake programe. please immidiate
start my airtel digitel program.
best regards
md firoz
mobile no.-[protected]
Airtel Digitel TV — Payment After conection Disconect
I have paid to Advance payment in One Year Subscription. But compant disconet my service & say officer ( Customer care ) first re-charge your account then after soul your probulm.And backend team is not even willing to talk to me.
Airtel Digitel TV — Money deduction -Online Transaction
i had booked Airtel Digitel Tv through online transaction 3 weeks back and i got an error while coming back from bank site to digitel tv , again i had tried the same after some time and got the same error.RS 3250 * 2 = 6500 has been deducted from the account for the same and i didnt receive any customer ID for the same both time. i sent mail to [protected]@Airtel.in at least 7 times and first 2 times they asked me to provide the details of transaction. For last one week i am not getting any update for that also . i called up customer care 12150 and they told they are not able to check all this .
They have installed one connection in the house and i wanted to cancel the other one but not getting any help from airtel for this for 2 weeks.
I had sent 8 mails for the same and not recevied any update as a reply or a call.
All details ao re again sent to [protected]@airtel.in today.
Thanks,
Gopan
There is no update for the issue still now .
Thanks,
Gopan
Airtel Digitel TV — signal problem
I cannot receive signals on my airtel digital tv.When i open my tv it is seen that signal loss.So please provide me an help.Airtel Digitel TV — Mis Selling of Package by their customer care Executive
I am regular user of Airtel Digital TV . My Account number is [protected]. I have got a call of Airtel Executive from 10 day back. He told me that there is 1500/rs shows in my account & it will run for next 12 month but if I except his offer then I have got 1 More month extra. I clearly told him that those channel which is running presently should not be disturb & he assure me that there will be no change in your current channel but today I see in TV that my most of the channel is not coming so I call to Airtel CC number & Airtel Customer Care Representative response me that my package is change by Airtel. I complain him for this but he cut the phone.In Second incident when I complain to Customer Care Airtel for this incident he revert me that if i want to upgrade my channel then Amount of rs 1300/- will adjust in new packege then i revert him that please provide me megapack so he told me that for megapack near about 1600/ rs is required in my account so please recharge minimum 500 rs in your A/C so i recharge my a/c by my credit card immidiately and call again to Airtel CC. One more problem is with Customer Care that each & every time when we call Representative will change than i again explain him he say that yes we can change & upgrade your current pack to new Pack & it will takes 4 hrs to upgrade.When channel not start after 4 hrs then i again call then they told me that due to some techanical reason it will takes time of more 2 hrs.Next day when i call Air tel told me that it will takes 72Hrs to upgrade. Near about 6 days left no change is occure then i again call Airtel than a representative Mr. Mayank told me that in your a/c fund is insufficient so i revert him that allready 1300/- rs in present pack & 761/- extra amount also present so collectively 2000/rs is present then he reply me that no sir if you change your pack your previous amount will lapse. I was socked that called Airtel for misselling rather then solving my problem then again Missell with me.
Brand like Airtel is done this kind of think. I need my full money with Compensation at any cost.
I would like to know that Brand like Airtel Has done this kind of Miss selling with me. Please continue my previous status & stop this kind of Miss selling from your side.
On 09.06.10 I booked ECO pack for Rs.1, 590/- and paid immediately thru.telephonic IVR transfer thru.colleague's HDFC credit card. Had to cancel the same the very next day due to personal reasons. Duly informed customer care dept..
Transaction ID no.9175066 and booking id is [protected].
I was assured and confirmed by customer care official that my cancellation request was accepted and the refund of Rs.1, 590/- would be made within 2-3 days.
However, it is yet to happen till now despite my repeated reminders over mail and phone. I have so far rung up customer care more than 25 times and talked to different executives explaining the same old sob story again and again. Everytime I am told that his/her higher officer would speak to me within one hour or three hours and sort out. Practically there is no response from them for my mails. I do not know whom to contact now. My last mail is on 14.08.10 as per different mail id given by Mr.Mohamed over phone.
Is there any reliable source to seek remedy for this one-way communication or cry for refund? Pl.help.
Tks
P.S.Ramamurthy
Airtel Digitel TV — payment
company is do not payment reasion conecution cut. But i hae allredy pay inammount in on year charges in advance.
I bought my airtel digital in 09/26/2011 but still i am facing signal problem, due to this problem i didnt watch my tv 15 days and again i am facing problem for signal problem, i am requesting you please send someone to fix it extend my a/c for 15 days
Manager Prasad
Custmr ID:-[protected]
All they say is - We are sorry for the inconvenience caused. But we cannot help you. (read: Ha ha. Now that you are stuck, we will bleed you of your money slowly)