[Resolved]  Airtel — wrong balance deduction

Airtel — Wrong deduction as well as lots of mental harrasment

From this mail i would like to drag your kind attention towards my grievances :

1) I sent two mails on 21.01.2008 at 52567 for the "Mobile Office" settings, after confirming from the Airtel Customer Care executive that the number is a toll free number.

2) Rs. 6.00 (Rs. 3.00 for each) has been deducted immediately for the messages.

3) I brought this under notice of the customer care department on 22.01.2008 (as their records are updates after 24 hours).

4) After 22.01.2008, i have been continuously following up my complaint. I called many times and talked to different executives and team leaders and they always asked time and assured the resolution within the time .

5) When i called again, after the end of time which they them self demanded, I found that my case has not resolved yet and the new Team Leader say sorry about the previous Team Leader about his false commitments. He said " Sir, chodo na ab, usse hua nain, aap mujhe aik chance do".

My grievance is that the treatment as explained in point number 5 has been repeated at least 7 to 8 times by seniors as well as Juniors and now i don't see any hope from their side.

I am feeling cheated monetarily as well as mentally again and again.

I can produce call recordings in support of all the above information, if required. Employees of AirTel have also accepted the mistake in the recordings.

My details are :

Name - Pravesh Rawat
Mobile No - [protected] (AIRTEL)

Complaint forwarded to Airtel Customer Care as of now :

Complaint No Date Team Leader

17060550 26.01.2008 Mr. Ravi Kumar (GPRS Tech Support)
17100604 28.01.2008 Mr. Harminder (GPRS Tech Support)

Please confirm the departments/ NGO's who can take care of any consumer grievance.


Reders are welcomed to join the community " Consumer Empowerment " to come together.

Airtel Chennai — Not refunding the amount that was wrongly deducted from my account

Airtel had a recharge offer on 22-Mar-2008 which is 777 Rs topup and 800 Rs talktime. I have done a mobile prepaid recharge from my ICICI account for Rs777. The amount is deducted from the account and has been deposited with AIrtel. As a confirmation for this I recieved a message from aiterl immediately, statign that the amount is recieved, but the number is invalid because it is a special offer, and hence cannot be done via internet. Following this I contacted customer care and got assurance that the amount will be refunded to my account qithin 36 hours. After 36 hours also the amount was not refunded, so I have contacted Airtel again from Relatioship center, Adyar. They gave a new deadline, which again is not fulfilled. I have already contacted Airtel 4 times now, but with no effect other than wasting my money and time. No action has been take whatsoever. It is high time that the firm is awarded a customer complaint.

HARASSMENT OF YOUR CUSTOMER ([protected])

SIR,
RESPECTFULLY I WANT TO TELL YOU SOMETHING ABOUT WHAT I AM GOING THROUGH THESE DAYS I.E.
(THE PERIOD BETWEEN[protected] TILL NOW WHEN I AM WRITING TO YOU)

SIR, MY NAME IS RAHUL POONIA, I M A STUDENT AND I AM FROM MEERUT CANTT.I AM USING YOUR AIRTEL MOBILE SERVICE...SIR MOBILE SERVICE PROVIDED BY YOU IS REALLY GREAT BUT FROM LAST FEW DAYS MY BALANCE WAS DEDEUCTING WITHOUT ANY SPECIFIC REASON WITHOUT USING YOUR AIRTEL SERVICES. I AM TELLING YOU IN DETAIL:-

1. MY FIRST WRONG DEDDUCTION HAPPENED ON[protected]. ON 5TH OF JUNE08. I RECEIVED A MESSAGE FROM AIRTEL THAT ( CONGRATULATIONS ON SUBSCRIBING TO THE ON DEMAND SERVICE. YOU CAN NOW ENJOY 20 MIN OF YOUR FAVOURITE MUSIC FOR 20 DAYS AT JUST RS.20. TO UNSUBSCRIBE CALL 54321300.) MY BALANCE BEFORE DEDUCTION WAS RS23.49 AND AFTER DEDUCTION IT WAS RS.3.49

I RECEIVED THIS MESSAGE WITHOUT SUBSCRIBING ANY OF THE AIRTEL SERVICES AND MY BALANCE RS20 WAS DEDUCTED WRONGLY. I COMPLAINED THIS MATTER TO YOUR AIRTEL CUSTOMER CARE ON 121. THEY ARGUED WITH ME ABOUT THAT...SO I ASKED THEM FOR MY DETAILS. THEY TOLD ME THAT CALL US AFTER 24HRS WE PROVIDE YOU DETAIL.

NEXT DAY THAT IS ON 6TH OF JUNE08 I CALL THEM AT AROUNG 2:00PM, THEY SAID SORRY SIR WE WILL CREDIT YOUR BALANCE BACK WITHIN 24HRS BUT MY BALANCE WAS CREDITED ON 9TH OF JUNE AROUNG 2:00PM...

NOW MY BALANCE WAS RS.20.29, AGAIN SAME KIND OF MESSAGE RECEIVED AFTER MY WRONGLY DEDUCTED BALANCE OF RS20 CREDITED THIS TIME THE MESSAGE IS ( CONGRATULATIONS ON SUBSCRIBING TO THE ON DEMAND SERVICE. YOU CAN NOW ENJOY 10 MIN OF YOUR FAVOURITE MUSIC FOR 10 DAYS AT JUST RS.10. TO UNSUBSCRIBE CALL 54321300.) THIS MESSAGE RECEIVED AT 2:26PM ON 9TH JUNE 2008...
AGAIN RS10 DEDUCTED FROM MY BALANCE WITHOUT MYSEL[censored]SING YOUR SERVICES...WITHOUT SUBSCRIBING ANY OF YOUR SERVICES..


AGAIN I CALL UP TO YOUR AIRTEL CUSTOMER CARE ON 121...THIS TIME THEY AGAIN START ARGUING RELATED WITH THIS ISSUE OF SUBSCRIBING...AND MY NUMBER WAS BLOCKED SINCE THEN...FROM INTERACTING TO YOUR CUSTOMER CARE...I TALK THEM RESPECTFULLY AND POLITELY I NVER USED ANY VULGUR WORDS OR SOMETHING ELSE WHILE INTERACTING TO THEM...

NOW WHEN I CALL UP TO TO AIRTEL CUSTOMER CARE ON (IVR) RESPONDING ME, SAYING THAT (FOR ANY OF YOUR QUERY MESSAGE US ON 121 WE WILL PROVIDE YOU SOLUTIONS IN NEXT 24HRS...

NOW SIR I M COMPLAINING YOU WHAT TO DO NOW WHERE TO COMPLAIN...NOW I AM UNABLE TO CONTACT THEM BECAUSE THEY BLOCK MY NUMBER ([protected])


NOW SIR I WANT SOLUTION, I WANT MY BALANCE BACK, I WANT STRICT ACTION AGAINST YOUR CUSTOMER CARE EXECUTIVE AND SENIOR CUSTOMER CARE EXECUTIVE WHO ARE WORKING IN MEERUT ZONE & I WANT COMPENSATION...FOR THE MENTAL TORTURE...WASTING TIME IN RECOVERING MY MONEY.


AND AT LAST I WANT TO SAY THAT IF I AM WRONG AND I HAVE USED THERE AIRTEL SERVICES...I WANT DETAILS OF MY USAGE..ASK THEM TO CALL ME AND UNBLOCK ME...BUT I M DEFINATELY SURE THAT I M ABSOLUTELY CORRECT IN MY SAYING...

AT LAST I JUST WANT TO SAY THAT HOW CAN *BHARTI-AIRTEL* DO THESE KIND OF STUPIDS MISTAKES TOWARDS THEIR CUSTOMERS, AIRTEL IS LARGEST MOBILE SERVICE PROVIDER IN INDIA AND I NEVER EXPECT THESE KIND OF THINGS FROM AIRTEL THAT'S WHY I PREFER TO USE YOUR MOBILE SERVICES...

NOW I AM HOPING FOR A POSITIVE RESULTS VERY SOON...PLZ CONTACT ON MY NUMBER I[censored] WANT TO KNOW ANYTHING MORE RELATED WITH THIS MATTER. MY CONTACT NO. IS [protected]


YOUR CUSTOMER

RAHUL POONIA

AirTel — wrong deduction of balance without using services

Dear sir
Now i feel that making complaint against any wrong offences is just a formality, Even I think that it is my duty that i respond any kind of wrong offences against me.
The communication company AIRTEL deduct more than 50 rs of mine in one month, even when i not using any VAS,
Sir lot of times i have make requested to please avoid this wrong deduction but there is not any response from that side


you are requested to please check and take appropiate action so that in future the deduction is not repeted for 500 rs



sumit kumar jha
mob no;-[protected]
pusa, samastipur, Bihar

hi i am ankit.My balance is deducted 30 rupees and i got a message that theme is downloaded which i dont. the customer care service is very poor, it never connected. I have been trying for last 3 months same wrong balance deduction occured before. Where i consult or complained if customer care is not connected.

i dint got my 100 rs talktime after 30 days also and my mobile no is [protected]

SIR, MY NAME IS HARI SINGH, I M A PRESS PHOTOGRAPHAR AND I LIVING FROM CITY OF TAJ (AGRA) .I AM USING YOUR POST PAID AIRTEL MOBILE SERVICE...SIR MOBILE SERVICE PROVIDED BY YOU IS REALLY GREAT BUT FROM LAST FEW MONTH MY BILL COMEING ARE UNLIMITED SO PLZ GIVE THE SAMARY THIS MONTH IS CALL DITELE.

This is really true and also happened with me. on August 19, 2009 two messages came informing about the balance deduction of Rs 15/- and Rs5/- respectively. the balance of my number was Rs.20.07 and after the deduction the balance was Rs0.07. As I own more than on mobile I didn't recharge the number and used the other one and complaint about the above mentioned deduction, which was not given any heed by the customer care executive. Today, on 1st Sept, 2009 I recharged the number with Rs.15 which gave a balance of Rs.11.60 and the total balance Rs.11.67 After the recharge, a call was made of Re1/- and just after that a message informing of a deduction of Rs.10/- arrived. On calling the customer care service it was told that GPRS is used on the number while I use NOKIA 2300 handset which is not a multimedia handset and GPRS cannot be used on the same.

what can be done to avoid such future deductions and can the wrongly deducted balanced be reversed or to what agency should the complaint be made.


HELP US

i got one SMS to my mobile informing me that an amount of Rs.30/- has been taken from my account for AIR TELL RADIO . i never asked your radio service at all. this is absurd and reduculous and not fair on the part of airtell taking money forcibly.

i phoned up chennai customer care and requested them to credit back the amount, but till date no action has been taken even after 3 days.

this is the second time happening in 2 weeks. this is not the way to swallow somebody's hard earned money in this way. will any responsible person in airtell look into the matter and refund Rs.60/= fraudulantly taken from my account.

It is the matter of shame that airtel is deducting fraud charges of downloading game which i did not download. I have been charged Rs 99 for downloading game.

I want my money reversed.
Hoping for a favourable result.

Shashi
[protected]

Dear Sir,

I have Airtel mobile prepaid connection. On 18th April I registered for two services
1. Misscall alert(MCA) which is valid for one month.(service charge Rs 15 for 30 days)
2. Buddy finder (Activated by me by mistake) whcih is valid for 10 days( service charge Rs 10 for 10 days)

On probably 23 or 24 April , I received a sms from Airtel stating that my MCA alert will be renewed with 3 days and 15 rs will be deducted. I calle dthe cutomer care to clarify it and they told me the sms has been send by mistake.Hopefully nothing will be deducted.
On 25th April I deactivated the "Buddy finder" Service and confirmed with customer care that it has been deactivated.
But for my surprise, on 27th April Airtel deducted Rs 15 for my MCA service renewel . I straight way called the customer care and again they said it is by mistake Airtel deducted the money. They refunded back it immediately. Though I felt little unhappy for the fact why it deducted the money at the very first time.
But my horror started now. After airtel refund my money, my balance was Approx Rs 170.74 .
I made two call for a total of 20-30(not sure exact) minutes. To my surprise My balance became around Rs 143. My call tariff is 50 paisa for any national call. So it should not be that low.It should be near about 155 to 160. I called the Customer care again and they admitted that there was indeed some wrong deduction and they will revert back to me with the refund. They did not mention the reasin why it became 143 . Only said there is some system flaw.
On 28th April, I got a sms stating that Rs 15 has been credited to my account with regards to My complaint. But actually nothing has been credited. One of the Customer care person called me at the evening on 28th to confirm that money has been credited. I told him nothing is credited please check the system. The guy confirmed there seems to be some problem he will revert back to me with in two hrs. But no one get back to me. On 29 Th april I again get a sms sattaing that Rs 15 ha sbeen credited to your account but again nothing is credited.
On 29th April, I contacted the customer care.This time i am totally frustrated with the whole thing. Again one of the cutomer care executive told there seems to be some wrong deduction and they will refund it to me whcih they still have not. But I wanted to know why do i need to call them several time to get my refund. The guy told me he will connect to the superviser but it is not and the line get discoonected. With talking to the customer care several time yields nothing and i have still received my money back.

Please help.

I am feeling very regret to inform you about the very poor response of Airtel GPRS Customer Care Helpline.I am a long time customer of Airtel (earlier to present also) and using the GPRS servies. Last time in June, I had sent a message to Airtel No. *567# and selected the option 2. Upto 2 GB/[protected]@98.I got a message from AY-Airtel stating
"Rs. 98(Free 2 GB) daily rental GPRS pack is activated.Post 2GB/30p/50Kb will be charged.Next deduction is due on 17/07/2010 00:00hrs.To deactivate dial *567#".

Since i was willing to continue the GPRS service continuously to have the GPRS service cycle & don't want to deactivate this plan, i didn't dial *567#.
When i checked my balance i found a wrong deduction of amount apprx.Rs 85/- (apart from Rs. 98 for GPRS existing plan).For this I had logged my complaint with Airtel GPRS Customer Support Executives and get the request reference no. [protected] and target time 20th July,2010 upto 6.00PM.I didn't get any feedback upto mentioned time.I request to repay the money to my no.[protected]

Hi,
Problem Resolved from respective Nodal Zone after mailing the issue to them within 24 hours.

Thank you.

respected sir/madam
i am using airtel from last 3 year till today i don't face any prob but now a day's these are too much i have charged Rs30 0n 24 aug for callertune although i had deactivated it on 23rd and received deactivation confirmation sms . and i called on 198 thrice and talk to senior supervisor but they disconnected all time and also taik in a bad manner . my no is [protected].


Mayank katara

hello sir,
i am prakash using the airtel number [protected]..sir,yesterday around 3 pm about 15 rupees deducted from my account without any usage.
when i called customer care then the reason given by him was not satisfactory. they told to me that you have used airtel live services.....
but i have accessed only 0.facebook.com and it is known well that this service is free from airtel live....i m accessing 0.facebook.com totally free from many days....bt this wrong balance deducted yesterday......
soo.... plzzzzzz sir ,solve my problem.i hope u wl take action.....
mobile number.-[protected]

Airtel — Wrong balance deduction & Poor customer services.

This is regarding balance deduction of my cell no. i.e. [protected], i am calling customer care since 4 time my balance getting deduct from my main balance automatically, but i m having a message plan active in my same number and my Local & STD messages are totally free because of this my main balance going to deduct when i m using my messaging plan but customer care representative tell that problem will resolve in 4 working days and u will get money back too. i never seen such poor services. Really now i understood i am using a bad or poor services which will take long long time.
And in the morning the Lady (Harmeet-Customer care executive) told me that we are unable to resolve your problem and the way of talking is very poor.i m using this number from last 3yrs & now i m very unhappy with Airtel Services
so i Request you to resolve my issue. and kindly contact me on [protected].

My balance is being deducted wrongly when there is no network connection or the keypad is locked. On contacting the customer service they say I am using the internet which is not possible when there is no network. After complaining thrice, nothing has been done by Airtel. They are deducting Rs. 5-10 everyday.

Sneha Dutta.
Chennai

AirTel — Wrong balance deduction from Airtel

Dear Sir / Madam,

Myself Soumik, I have recharged on my mobile for GPRS on 10.03.2011 for Rs 98 to get upto 2GB download for 30 days. On 11.03.2011 I was surfing the GPRS where I saw one advertisement for car racing games. As I click on the advertisement a message comes to me that "Thanks for Downloading Hungama Content Game from Airtel. You have been charged rs 99". Instantly I disconnect the GPRS and Rs 99 got deducted from my main balance. There was no price mentioned on the game and I have not even download the game to my mobile. Next day I talk to customer care 12118 to get refund the money and they confirmed that can refund the money and told me to talk to 121. After that I tried for so many times but I cant able to talk to customer care representative and still my money has not been refunded to my main account balance. My complaint reference number is CMOBI[protected].


Kindly do the needful at the earliest.


Regards

Soumik Ghosh

[protected]

But I am snot satisfied by the way you have solved the problem. Can you clarify what is the way you are solving the problem. Because still now I have not get back the deducted amount from your side that you have deducted without any intimation from main balance.

Soumik

AirTel — Balance deduction for unsubscribe services

Hi,
I m Airtel Customer. I didn't subscribe to any airtel live service and also did'nt download any cricket2011 game. But they send me an sms saying that "thanks for downloading cricket2011 from airtel, you have been charged with Rs. 99" on 20/3/2011 and i get an sms on 23/3/2011 saying that your TadkaLive subsciption has been renewed and you have been charged with Rs.20 whereas i did'nt have any such subscription in the first place. I want to get rid of these services and also i want to refund my deduced balance.

Thanks and regards
Naman Goel
my number [protected]