Airtel Complaints & Reviews

Hi ,
I have raised an International Roaming request on Wed 2nd May for mobile [protected].My sister is due to travel to Australia on Sat May 5th and she required this service for her work there .The payment of 3000 was accepted in Koramangala Bangalore Airtel Office by Airtel Officer Ramya and i was assured the service will be activated on Friday 4th May..On Saturday i was shocked to see that the service has not been activated .On checking with the customer care ,the payment has not yet been updated by the Airtel office and so my sister had to travel to Australia without any International Roaming resulting in her being completely cutoff from any kind of incoming /outgoing communications. More ever she was unable to give or receive calls from the people who were supposed to pick her up causing unprecedented difficulties to her and mental anguish to her and my parents .It is the 7th May as of today and there has been no progress of this request even after speaking with the Airtel floor manager Abdul Hameed and Pankaj(Bangalore)
I have been talking with these representatives for the last 3 days trying to get this issue resolved .Moreever i have given them the transaction details of the money being debited from my account by Bharathi Airtel .I have been charged Rs 3000 and the service has not been provided at the required time .Negligence by Airtel has led to a girl being completly cutoff from others in a foreign city and this is simply unacceptable

Sir /Mam,

My mobile prepaid balance is unnecessarily being reduced for some unknown calls which are not made from my mobile. I request you top please take an action on this as soon as possible. My Mobile Number is [protected].

Thank you,
Swaroopa Harjule.

SIR,
I GOT A MESSAGE FROM AIRTEL ON MAY/6/2012 AT 9.30 AM THAT THANK YOU FOR CHOOSING AIRTEL TV ON YOUR AIRTEL TV ON YOUR AIRTEL MOBILE . YOU HAVE BEEN CHARGED RS 95.00 FOR 30 DAYS. I NEVER REQUEST FOR SUCH A SERVICE AND I ALSO DO NOT KNOW WHAT IS THIS SERVICE . I DONOT UNDERSTAND WHY THEY DEDUCATED THE AMOUNT FROM MY AIRTEL ACCOUNT. I WANT THE AMOUNT BACK IN MY ACCOUNT


REGARDS
ER MUSHTAQ AHMAD DAR
MOBILE NO [protected] (JAMMU AND KASHMIR)

hello and good evening everybody.my name is rajdeep singh.i have ported from vodafone to airtel a month ago in my city.everything went fine.i got services well till 20 days and after that my sim is made out of service as they ask for resubmission of documents.
i went to the retailer and submitted it again.the airtel official guys who collected my documents also sighned it and took it.but my sim is yet not active its almost 15 days . the distributor is called many a times by the retailer he always says it will be done by tomorrow

its my most important official number!! i need help .
the retailer gave me the number of that distributor and i called him but still the problems remains

my airtel number where am facing the problem is - [protected]
distributor number is - [protected]

i would really appreciate if anybody help me out am in serous trouble

This is Sanjay from Mumbai. This is to let all the customers of Airtel know that there are many fraudulent cases on the mobile bills generated by Airtel. For 3G usage i took a plan of Rs 200 (for usage up to 500). My usage was very less (not even 200 MB), but i received a bill of 2500, with a mobile Internet charge of Rs 1350. I have been witnessing it for the last couple of months. Also, i saw there was a huge fluctuation in the generated mobile bills for each month. My bills for the last 5 months were 621, 1850, 3880, 632, 2450. This is definitely not the correct amounts. So anyone deciding to switch to Airtel, please take these stuffs into consideration and i would reckon you opt for other mobile operators. Strictly NO to AIRTEL.
Should you need any other details on this please do not hesitate to mail me at meetsanj.[protected]@gmail.com.

My son purchased an AITTEL 3G (HUAWEI Mobile Broadband No.CE 0682) for me at Mumbai in early March,2012 during my vacation there. On my return to Asansol I approached the AIRTEL office for changing the SIM card. I was advised to get the same changed at Sri Ganesh Agency, Asansol Bazar. I was given an alternate SIM card No. [protected] at a cost of Rs.750.00 although it was supposed to be free replacement. After replacement I am unable to connect to Internet as it is getting disconnected seconds after establishing connection. I am not receiving any support from the vendor nor any advice from AIRTEL.

I have complain many times regarding re-orientation of dish antenna to SAT2, but my request is unheard for last 3 months. I had contacted customer care also and they give me a complain no.. After 20 days, they gave a false message that my complain has been resolved. Lastly they gave me a mobile no. of local dealer, but the call to that mobile no is either unattended or disconnected. I am not getting the Doordarshan, the national channel and many more. Please get my problem attended at the earliest.
Anil Kumar Jha
Customer ID [protected]
Cell - [protected]
D-8, Urja Nagar, Gevra Project - 495452
Dist - Korba (chhatisgarh)

account number : [protected] airtel number : [protected]


payment response

The transaction has been denied by the bank. Please try again.

* Cards of International origin are not accepted

Quick Tip: To know more about your account, login to www.airtel.in/myaccount. Mobility customers - To know your last 3 mobile payments dial *121# (Toll Free). Fixedline customers - SMS PMTFL to 121 from registered alternate airtel mobile number

Above is the error I get while I try making a payment on Airtel
Standard Chartered is my bank account and is available in the dropdown list.I have complained many times and artel calls and informs each time that the issue is solved.

Really Frustrating!!!-

Binoey
[protected]

Hi

On the afternoon of 22nd April 2012, something came over me and I decided to upgrade my existing Airtel DTH STB to HD DVR. So I call Airtel DTH customer care and some lady picks up the call and explains all the plans and says that I have to pay INR 4990 for the HD DVR. Alright, so I pay the amount over the phone only using OTP from HDFC bank via IVR. Once the payment has been received and I get an HDFC sms saying that my card has been charged, that person immediately says that they dont have the DVR in stock and it will take 7 days. Since I was planning a vacation anyways, I say OK and once their field agent calls me a couple days later, I ask him to install it at my place on 3rd May 2012.

Diligently, I call that installation guy back on 3rd May only to find that he is busy. Finally after a lot of cajoling, he installs the new HD DVR at my place by 5.30 pm on 4th May 2012, packs up and leaves with the old STB and promises that everything will be activated within 30 minutes. Thats when the nightmare starts.

From around about 6pm on 4th May up until now (6th may 1am midnight) I have made at least 20 phone calls to the Airtel DTH customer care 12150 only to be snubbed saying that my upgrade payment of INR 4990 that I had made on 22nd April 2012 has not been updated in their system. I spoke with at least 10 different junior executives, 4 different senior executives and even 1 back office team lead (Mr Deepak) who was so confident that my system would be up and running in the next few hours volunteered his phone number ([protected] which he is not supposed to divulge) to me. Now, when I am trying to call him up regarding his false promises, he just picks up the phone and says that he is hanging out with his friends and cant help me on a saturday night.

The most frustrating part is even after so many calls to their customer care and a verbal confirmation from the back office team lead Mr Deepak that that amount has been received by Airtel DTH with only the problem o[censored]pdating in their system pending, there has been absolutely no action taken by the team to resolve this issue. With the money safely pocketed they seem to be absolutely not worried about the fact that they are taking their customers for granted.

I either request immediate activation of my new HD DVR or a full refund of the charges made on my card so that I can make alternative arrangements from other DTH operators that provide better service to their customers

Customer Name: Kartic Ramesh
Customer ID: [protected]

To whomsoever it may concern,

I called customer care and informed to Mr. Ramesh regarding the cancellation of my broad band connection.

Hope to get it resolved.

F. Antony Jayakumar

From: Jayakumar, Antony (India)
Sent: Friday, May 04, 2012 1:44 PM
To: '[protected]@in.airtel.com'
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

To whomsoever it may concern,

Its not regarding billing which is of most concern.

I have requested in below mail for disconnection of internet/broadband connection.

Is it taken care? If yes reply.

Thank you for the usage checking using login details in your portal which I will check to verify if it is required.

Pls do the needful with urgency.

Regards

Tony

From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Friday, May 04, 2012 11:07 AM
To: Jayakumar, Antony (India)
Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

Dear Customer,

Ref: Email dated[protected], regarding billing and usage data for airtel account number [protected].

Thank you for writing to airtel.

We would like to inform that as per our records network issue has been resolved with in given service level agreement. Hence no adjustment applicable.

Further, we would like to inform that we do not have the privilege to provide the data usage.

We would like to inform you that to view the unbilled usage of your account, we request you to follow the procedure given below for the same:

1. Logon to our website, www.airtel.in/myaccount

2. Please login with the given username and the password and you would be able to view your billing related details.

3. Click on "Account information" option

4. Click on " DSL ID under airtel number"

5. Click on " view unbilled" to view the summary of the unbilled usage details.

6. Click on "click here" to view the details details of your unbilled usage.

Please note that the unbilled usage may be availed within a time span of 48 hours of your bill generation. Hence, we request you to wait till the next bill generation date to get the details of the bill.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

We hope that we have been able to address your query suitably. Please do write in for any further assistance.


Warm Regards,
Harshini H
customer care executive
bharti airtel limited.


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[protected]Original Message[protected]
From: Antony.Jayakumar
To: [protected]@in.airtel.com
Cc:
Sent: 03/05/2012 11:01:04 PM
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12 [|BAL|Qrc[protected]|]

To whomsoever it may concern,

Still my problem is not resolved and I did not receive any confirmation.

I again reiterate that I was unable to use my broadband for many days and will
be paid accordingly. I request to send the usage data prior producing the bill.

Thank you and best regards
F. Antony Jayakumar

From: Jayakumar, Antony (India)
Sent: Monday, April 30, 2012 4:58 PM
To: '[protected]@in.airtel.com'
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Dear Mr. M. Simon/to whomsoever it may concern,

Pls find enclosed the following details as per below mail for your necessary
action

A/c # [protected]

Broadband a/c[protected]¬_kk. ¿ to be cancelled

Airtel Land line # 080 ¿ 41105610 ¿ to be retained
Thank you and best regards

F. Antony Jayakumar



From: [protected]@in.airtel.com [mailto:[protected]@in.airtel.com]
Sent: Monday, April 30, 2012 4:25 PM
To: Jayakumar, Antony (India)
Subject: Re: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Dear Antony Jayakumar,

Ref: Email Dated 30/04/2012, requesting for Cancellation of Broadband
connection.

Thank you for your mail to Bharti airtel and the opportunity to assist you.

We request you to write an e-mail directly to [protected]@in.airtel.com with landline
number along with the state code in the subject line of your e-mail to initiate
further.

We hope that we have been able to assist you suitably.

Please do write in for further assistance.

Yours Sincerely,
M Simon
Customer Care
Bharti airtel Limited

Your response will help us to enhance your experience with Airtel. Please click
on the link below & provide us your valuable feedback on this interaction
Click here to provide feedback
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=65A7E12F4849
4B4F[protected]C4DBEC2C5C8C934B3144FB0D23254BAD33656BBDD206CADD43F454BBCC4CD&...⇄
=Qrc[protected]



[protected]Original Message[protected]
From: Antony.Jayakumar
To: [protected]@in.airtel.com
Cc:
Sent: 30/04/2012 01:25:22 PM
Subject: RE: FAILURE TO ATTEND COMPLAIN # 15016506 ON 28/4/12
[|BAL|Qrc[protected]|]

Hi Rekha,

I had made a request for disconnecting my broad band connection and they were
supposed to call me on the same in 24 hours. (by yesterday).

I wanted to retain the land line number and disconnect the broadband
connection. Pls let me know the best plan.

Pls call me.

Regards,
F. Antony Jayakumar (Tony)

I had a 5 years vodafone postpaid connection that was ported to AIRTEL on 17th of march. I submitted all the necessary documents. On 3rd of april my number got deactivated due to non-submission of the documents as said by the Airtel outlet official's. I submitted the documents again but nothing was done in this regard, they once again told me for the submission of the documents. I submitted my documents thrice at the Airtel outel. After so much of hustle my number got activated and that process took a week. Now, on 3rd of may my number got permanently disconnected and when I spoke to a Nodal officer, he told me it was due to the non-submission of the documents and nothing can be done in this regard. But according to the Airtel outlet, they have forwarded all my documents to the desired Airtel authority. I have also spoke with the officials at the Airtel Appellate office but in vain. None helped me out. I'm suffering a lot becauses of this unnecessary harassment. I hope you will look into this and make the best out of this.

Thanks & Regards,
Kritarth Jham
[protected]@gmail.com

hi, i m rishabh malik from sonipat ... i used airtel digital tv.... the service given by them is very very bad...... from last two days it shows error code... wheb i complaint they cut off the call... wen v call they charged 12 rs. from our mobile number [protected]...

From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 19 April 2012 17:53
To: 'S.D. Kureel'; 'nodalofficer.[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'
Subject: RE: Help needed!

Sir,
It’s extremely unsatisfactory that I have not received any response from your such a reputed company.
It seems ISO /QMS system has become non-functional as customer queries are not being attended to.

Requested to please resolve the issue.

Rgds,
SHIV DAYAL KUREEL

From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 12 April 2012 13:05
To: 'nodalofficer.[protected]@airtel.in'
Cc: 'appellate.[protected]@airtel.in'
Subject: FW: Help needed!

Sir,
May please see the details in trailing mail.
Matter was discussed with Mr Rishiraj Singh, your local head at Kanpur, but finally satisfactory solution could not be suggested.
Needful solution may please be provided at the earliest to the issues and concerns raised.

Rgds,
S D Kureel
SM (M-WL) /BSO Kanpur
Ph:[protected]
Mob: [protected] /[protected]
Mail: [protected]@sail-steel.com


From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 07 April 2012 15:36
To: 'rishi.[protected]@in.airtel.com'
Cc: '[protected]@in.airtel.com'
Subject: FW: Help needed!

Sir,
We are yet to receive solution from your end.
May please do the needful.

Rgds,
SHIV DAYAL KUREEL


From: S.D. Kureel [mailto:[protected]@sail-steel.com]
Sent: 29 March 2012 17:16
To: 'rishi.[protected]@in.airtel.com'
Cc: '[protected]@gmail.com'
Subject: Help needed!

Dear Sir,
As discussed and detailed over phone today please find my details as under:
SHIV DAYAL KUREEL
Previous Airtel cell : [protected] (package plan for SAIL)
Existing Airtel cell no: [protected]
Matter of concern: Current no[protected] dated 18.03.2012 which has surpassed all my limits and is non-reimbursable .

I have been your regular customer since 2005 with understandably good usage and payment tract record.
For over last two years I have been using internet package of Rs 400/-, often despite erratic services from your side I have never made an issue.
Often for quite long periods of time I have not utilised your internet services , but package of Rs 400 or of Rs 98 as remained activated on my above mobile nos. Because of non usage or under usage in the month of July’11 I had given a request to change my plan from Rs 400/- to Rs 98/-, surprisingly it was not change till 17.12.2012 when I personally visited your Arya nagar customer service outlet, and finally it was changed to Rs 98/-.

It is not understandable where from credit limit of Rs 3300/- has provided to me, last month I remained in official field duty and my official mails got downloaded on my mobile. Without prior intimation my internet service was discontinued. I may please be allowed ask why my limit of Rs 3300/- (if given at all by you) was allowed to exceed beyond free package with downloadable bytes limit as allowed against Rs 98/- package. ( you may please advise your technical wing to incorporate / devise system whereby on exceeding threshold of anyone’s eligibility package, system should trigger automatic stoppage of net services-This is an scope for improvement in your kind of system)
You are requested to please where I’m mistaken and why should I be penalised despite being in long association with my company as a whole.
Having NO fault of mine I request your good position to consider waiver of excess bill of Rs at least Rs 5000/-.
I’m ready to switch back to my original internet plan of Rs 400/- or even more subject to my corrected bill amounting below Rs 1500/-.

For your kind help in the matter please as my company will not reimburse the excess bill amount beyond Rs 1500/-in month.

Rgds,
S D Kureel
SM (M-WL) /BSO Kanpur
Ph:[protected]
Mob: [protected]
Mail: [protected]@sail-steel.com

loction change
dish location change
I have requested for the Relocation of the Air tel Digital TV on 15june 2011 in the Air tel Dth Customer Care, I was told that Engineer will come at 2 o clock on 23June 2011 My complete id 9344648and fix it at the new location but Engineer not came.

I called again to the Customer care for the same, they gave me the time of 3 pm of 26 June 2011, my complete id 9433548for the installation of the Air tel TV, but the Engineer didn't come.phone no [protected] And 27 june 2011Complete id 9468607 Engineer phone no [protected]

Again I called to the Customer Care, they gave me time of 11:00 am of Tuesday, Site Engineer called me and told me that he didn't know the location of my address, so come to the Bus Stop, I reached the Bus Stop (leaving my office) and waited for my home , but he neither came nor called me.29 June 2011 complete id 9549417

Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 01 July 2011 up to 6 pm, but Engineer didn't came .

Again18 July 2011 I called to the Customer care and the executive transferred my call to the Supervisor. I talked to the Supervisor he took his Engineer number from me and also asked to call him. I called the Site Engineer...When I asked for the installation, he said that he forget to come..and told me that he is coming in an hour..He is stuck in the rain. We waited for him but he didn't came and also not called me in this regard.and
Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 24 Oct 2011 up to 6 pm, but Engineer didn't came .
And still I haven't got any confirmation from their side.
Again I called to the Customer Care and told all this, they gave me assurance that it will be installed on 2 06 2011 up to 6 pm, but Engineer didn't came .on 2 05 2012 up to 6 pm, but Engineer didn't came
I don't want this worst services any more
I want my all the money back.
I am just fed up from this
this my phone no [protected]
my mail id simhachalam.[protected]@gmail.com

Airtel no : [protected]
Relationship no: [protected]

Hi...bill dated march & april 2012,of the above mentioned number,has been produced to me with my working organization name as bajaj alliance general insurance instead of BHARATI AXA LIFE INSURANCE COMPANY LTD without any request of such given from me which in turn resulted in non payment of my mobile bill payment from my company i.e Bharati axa...have made a complaint to the company people with request no: 43172584 on 17th april which made no difference again bill dated 3rd may 2012....same bajaj alliance..again given a complaint with request no: 43489891.a monetary loss & mental harassment since bharti axa is not sanctioning my mobile bills(since mobile bill is reimbursed by bharti axa) due to a mistake in company name...PLZ TAKE ACTION


SANTANU GHOSH
[protected]

Since last 15 days ,my Airtel DTH connection( [protected] ) is not working because of technical reasons of channel shifted to SAT 2 ?????. I have registered 1st complaint on 23rd April but till today my complaint is not resolved.After that I registered few more complaints but same is the result .

Every time I spoke to customer care service center they register new complaint but with no result also
their local service center do not answer the phone calls since last 15 days.

on 5 th May ,I spoke to Airtel DTH Mumbai territory manager Ms Shubhangi , whose attitude was ir-responsible & asked me to wait for few more
(4-5 )days . when I said her should I discontinue the services further , her answer was "Yes you can ". such is the territory manager.
its already been more than 15 days ,I am simply helpless & fed up with Airtel DTH.

complaint no[protected]April-12
[protected]May-12
[protected]May-12
[protected]May-12
[protected]May-12

Omkar
[protected]

Fraud with Rs 200 Topup
I am based at Bangalore and have been a loyal customer of Airtel prepaid mobile for almost two years.
I didn't have many problems with their service previously.

On 28th Apr 12, when I did the recharge of Rs 200 through ICICI online, I was in rude shock!!! It gave me a talk time of Rs 1 and also no special balance (the fancy thing Airtel use sometimes). Trans ID is[protected].
Then I called Customer service in Bangalore and talked to one lady, Sangeetha and she said that my recharge of Rs. 200 went to 3G service and NOT to my prepaid talk time. I argued with her saying I did the recharge last time and I got Rs 179.32 talk time. She is saying I have to recharge Rs 201 instead of Rs 200, then only I will get that talk time. I was shocked and disappointed as I badly needed the talk time and I opted for 3G connection ANYTIME. She disconnected the call ABRUPTY!.

1) If Rs 200 is for 3G, they should have informed the customer in advance saying they should recharge for 201 instead of 200 to avail same benefits.
2) Secondly they should give better options in easy recharge to the dealer so that they don’t get these kinds of issues in future.
I am thinking to move to a different mobile provider, probably Docomo as I heard they give better service with a better plan and rates.
It is high time to say GOODBYE to AIRTEL!!!.
NB: I didn’t mention my mobile number or email address here to avoid unsolicited calls/messages from telemarketers.

Thanks,

Rajesh Babu Dwivedi

I opted for RC26 (sms pack - 100 sms per day) for a month. Then I came to know about RC36 which gives 200 sms/day. When my RC26 got over after a month, I went for RC36. Then the very next day they have deducted Rs.26 saying that the RC26 pack is on auto renewal. On calling customer care, they suggested me to dial *333*0# which is invalid. This is mere cheating. I'm highly disappointed with the service. Airtel is such a well reputed org in telecom sector and these kind of activities reduce their standards. Please take necessary action on this complaint

Dear Sir,
I am Sabari, NRI.
We are airtel customers for a long time.
We use 4 airtel phones, 1 airtel dish.
Our query is we are not getting proper mobile range and no broadband internet connection in our area. When I inquired, I come to that there is no broadband connection and no proper mobile range.
Why this problem is not rectified so far?
When I call my father, he used to carry his phone to the upstairs. Even though he climbs, it is not clear.
You are one of the biggest companies in India. Can't you solve this problem in a day?
Expecting your reply.........

Sir,

I have registered for DND more than 3 months back. But I still get SMS ads. I complained to the Airtel customercare many times. Each time they would come back with a "your problem has been solved". But the problem still remains. I'm fed up with Airtel customercare. They flount TRAI regulations with so little care!

Jyothis