Airtel Complaints & Reviews

They are all cheaters!

I've raised complaint to airtel for the broadband connection not working and the complaint number is 46424780. No one is attending to this problem for more than 3 days.

Whenever we call through alternate mobile number AIRTEL is charging us, though both services are provided by same company. Another constraint is that it is not easy to get to the customer care executive since the menu options are a great constraint. Though we enter details through menu option (land line number), the executive will still ask those details again.

the same problem happened in April also, wherein the same scenario happened and it took 7 days to resolve the problem after many follow ups. the complaint number that time was 45532770.

I hae activated 3G services on my mobile number last month and it has been working fine. After my exceeding my data usage i did top up of Rs. 300 and for 2G network.
Even after complaining twice and thrice to customer care my query has not yet benn resolved and those illiterate executives sending mails and sms stating my query has been resolved.
Not only these the executive i spoke to me told me that i have already consumed part of some mb already from 3G network pack, How and when is the question???????????????????????????????????????????????????????

Please find attached screenshots where i have received sms and on top you can see network bar where it is clearly showing 2G.

Hi, I am Ashish Ghete and using [protected] number since last 7 years.

since last five days I am not able to access internet on my cell.
I have contacted call centre but such people sits there all time they used to say that area having connectivity issue hence not able to access net.
when contacted gallery they suggested to change sim, did but no use.
its all web word no net means as like a trauma and many work depend on it.
my request is if you cant provide service then on very urgent basis close my account so I can port to other network provider but don't have time to wait for longer time will pay all bill immediately but I have to move to other provider, who takes care of customers needs.

Thanks.
Ashish Ghete.
+[protected]

Airtel Prepaid Mobile sales — Not getting good service

Dear Sir,

We are not geting good service from our airtel distributer, we are not geting correct informations and updates about new plans and tariffs to sell the connections from the main dealer. Please help the retailers for better sales.


Sahil
Channarayapatna
Hassan
Karnataka

Will wait with good hopes of resolution

Address: B Medicals
Opp old BusStand
B M Road
Channarayapatna-573116
Hassan Dist
[protected]@rediffmail.com

Airtel Mobile Prepaid — reactivate

My airtel prepaid number [protected] has been deactivated automaticaly. Please reactivate the above number.

AirTel — not getting bill on time

i am using this connection for many years first it was prepaid but now i change it into postpaid connection but now i face the problem of not getting the mobile bill on time please i am ur daily customer please send my bill through mail so, that i get it early and paid it. my number is [protected] & account number is[protected]. i am very thankful i[censored] send it now with full details.

Hello,
This is suma ...can I get my mobile bill by online...and i didnt get my first airtel paper bill till this date.so I visited the near by out let n payed it directly.One more thing is that I need to know the detailed bill.Hope you give attension to my request.

Thanking Yours faithfully
Suma
Trivandrum.

From last two months I am not getting my paper bill on my address.So, please send it now .

To Airtel

I have not got the bill of the month of july but stiil i am getting calls on my landline about the bill



Please help me out by sending my bill details to my e-mail ID <[protected]@rediffmail.com>


Thanking You
Yours Sincerly
Bharti

AirTel — not getting bills

last 8months iam not getting my postpaid bills but that network fellow disconected my conectoin thats way iam disuded to canlling my 64 office conections wht i do

Airtel — feeding extra and false bill

sir,
my name is neeraj tripathi ,im a student i have taken net service frm airtel ,but they have send have amount every month,we paid all the amount of bill they have asking for bill and cut the net connection frm 26 dec to 28 january and call me to pay the bill imidiately but i told i have paid alredy u have checked it first they found crrect me and send one person to start my net cnnection after one day they send me bill frrom 26jan to dec 26 plz help me

Airtel — Unnecessary costs

sir,
i want to complaint that today at 21/03/2010, i got my mobile recharge with a sms pack of rs. 11. in this type of pack the first sms of the day is rs. 1.00 and after that
all local+national (100 sms) are free. after recharging my mobile of rs. 11.00, my first sms was of rs. 1.00 and worked properly till 6 p.m. but after that when i sent sms again on one local number suddenly my balance began low again with rs. 1.00
and when i sent a national sms it got less with rs. 1.50.
i want to know that why is this happening with me while today i sent only 60 to 70 sms only and last sms sending limit is provided till 100 sms.
i consulted on customer care but they could not explain it well that why is this happening!
my airtel mobile number is [protected]

I have some problem with my airtel connection. So i want to call Airtel Assistance. When i call customer care number 121 here till 4th options are available. there is no option to select assistance. Previously it was available in 9th option. Now it is telling wrong options. How we have to contact Airtel Assisitance ?????????????????????? And How we have to solve problem with Airtel??????????????????????????????????????

airtel has an issue with ebill which i an not getting for this month. Also the web password isnt working since few months. I an tired of complaining. Airtel HORRIBLE.

Hi,
My Airtel number is [protected]. I am unable to make a STD call or send a message to a particular number since 3 weeks. I have launched a complaint to customer care of Airtel. After more than 2 weeks time, my problem is still not resolved. Whenever i call the customer care, they say they are looking into it and they will get back to me in 2 days. This is going since 2 weeks. Finally today i was able to call that number but not able to send the message.

Thanka and Regards,
Prathamesh

hi its bhumika,
i m also facing same pro from last Friday 29/8/08 my Sim card is government card 25 paise per min. from Friday morning when i call on airtel no. my 1Rs. get cut per min.. i called immediate to airtel customer service and they told me i refilled 295 Rs on 28/08/08 which i haven't refilled and i told them also. After that they told it will work in 24 hours and ur card will be normal wht it was in past and they promise me also they will return my balance wht it was and in 24 hours nothing is happened i called them also 4-5 times but they block my no. and next day also i tired but the problem was not changed it was same. again i called them and i told them my problem and i give them my compliant no. S[protected] also but nothing is happened and they told me it will work after 2 days coz no one on the duty on Saturday and on Sunday. they told me it will work on Monday 1/9/08 so i told them u have to return my deducted balance and they also promises me they will return my balance whtever cut in these 3 days and on Saturday 30/08/08 they sms me on evening and they return my balance only 2 Rs. and my deducted money was 100/-. then i realize how cheap is this airtel customer care service is. and when i try too call them but they block my no.. they cant solves this problem also.how bad is service is really ????? they only keep promising but they cant do anything...its fact..which was i faced..i m really not happy with this service...

we have given the letter for shifting of landline no[protected] on 22/7/08 & informed by phone on 24/7/08 ref docdet no 50100 and after several calls and even informing by e mail noting has be done & which has not be done till today as on 25/9/08 but new connection are issued in and sarrounding area & nearlane by same address just few meters from my address

As we have given letter & by E male & made several calls to Airtel for Shifting & as till today nothing as been Done, but new connection are given in & sarrounding area & in same lane as the same letter copy bellow attached
To
Airtel
Bangalore
Sub:
Shifting Telephone no[protected] to Our New Address as Bellow, Docked no 50100 dated 24-07-08
Dear Sir / Madam,
As we have shifted to new address as bellow we kindly request you to shift the telephone to our new address as soon as possible & hope that the needful will be done immediately without any delay.
Date[protected]
Vimala Devi
New Address:
Vimala Devi
AMBIKA INDUSTRIES,
# 41/1 Sanjeevappa Lane,
Avenue Road Cross, Cobbanpet,
Bangalore 560-002.

This is my airtel complaint # 9225902 raised on 14th July 2008.
Airtel company is one of the worst in customer care. They did not solve this problem even after 7 days where as the SLA for this is 4 days.

They kept on telling me that the supervisor will call and they never called me...

worst customer care

i have recharge voucher of Rs.1110
when i recharge that card a message display on my mobile that "THE VOUCHER IS DAMAGED" i have given complaint at cust. care but i cant get satisfactory solution please solve my problem [protected]

whenever i want to talk to ccare executive, my request is closed by a Goodbye message,
I don't know whether this really means "customer Care "

Air is getting worst now a days, my cell no is [protected] this number is not accepting by custome care and when i get rechrge whole amount has benn deducted ..

Sir,
This is the second time I am asking you to please unsubscribe the yahoo zone from my mobile.My number is [protected]. And also http://m.igfun.com.
Vrinda.

i had purchased an airtel prepaid sim which after 1 month get disconnected saying delay in payment.
when i went to ccare near cp (delhi) they say that all your id are ok but we(ccare) can not do anything.
then who is going to do?????
there is also a gud balance in my card.
now what to do?????????

Please cancel the connection and internet facility in connection no.4357177 installed at my residence G-22, Sector 41, Noida with immediate effect.

Airtel Mobile — rough talking by customer care person

after complaing 5 times there were no action taken by them .after that if we call them then they give no response as well as tey talk roughly.

hi my self asim from bhopal air tel is not have a proper cartumer care i am traying to get gprs setting for my iphone and my nop net on phone service is continious and i dont get the setting of gprs witch is so terrible for me and no one hear my complent its really a very bad castomer setisfaction compony

my landline phone is not working please fix the complaint asap.it seems to be dead.
call mme at [protected].

I have reacharged with RC141 its one year offer, local A-A 40ps/min and A-L 60ps/min...but first call is only
1 rupee afterthat it will be collecting above offer...but after first call also some times i am loosing 1 rupee per minute...i called to one reliance number that time they collected 1 rupee...where is that offer i called number is [protected] please solve my problem...if they do like that what is the need of recharges... if i call to customer care they wont take my call...i was facing this problem daily once...

my mo.no.[protected].It's want PUK cade no.Please i wand to PUK cade no.

plz attend my call on 121

I have mobile number [protected] issued at Ludhiana.International roaming facility is activated on my phone.Right now I am in Baltimore U.S.A.. Outgoing calls are not possible on my phone here.Please do the needful.

Regards.

Amrik Singh

my mobile no is [protected], i try to send SMS by my cell but SMS are not goining . this will be happen from when iam purchase my cell, last two years . i complaint this problem to customer care, but they not slove my problem. so please do the needfull.
thanking you.

I HAVE GOT RECHARGE COUPON TO REDUCE STD RATES &LOCAL CALL RATES COUPON IS VALIED FOR 1 YEAR .I RECHARGED TWICE BUT I HAVE BEEN CHARGED @ RS2.00 PER MINUTE FOR STD ON 13/12/09 AT10.OOAM FOR 9 MIN MY 19.50 WAS DEDUCTED IT IS DACOITY. COMPUTER SPEAK ON 12131. RS 1/00 IS CHARGED FOR LOCAL CALL. TRAI IS REQUESTED TO INVESTIGATE AS CRORES HAVE BEEN DIGESTED BY CO. DS AGARWAL MOB [protected]

[protected] Forwarded message[protected]
From: Happy Kapadia <happy.[protected]@gmail.com>
Date: Tue, Feb 9, 2010 at 12:35 AM
Subject: Customer Care Agent Changing My A/C Settings.
To: [protected]@bharti.in


Hi,

This is regarding my latest interaction with Airtel Customer care.
Well I called in to report a issue,my balance was deducted and the reason was some audio movies service was renewed.
The first guy that I talked with said that the service was activated and now nothing can be done.(A straight away NO)
I asked him his supervisor the call got disconnected,I assume the customer care representative disconnected my call
So I called in again had a word with prashant, I asked for his manager because I wanted this issue to be resolved and also to complain against the previous agent.
The guy said that at this point of time you can not talk with any supervisor because they are not on floor around this time.(every day)
The attitude and the treatment received from your so called customer support made me more angry,then finally the guy put me on hold and tried to transfered me but this time also the call got disconnected.
Now I was really mad I called in again had a word with Vinayak who was able to to open up a request for me regarding the 60 Rs that i have been charged (without activating any services) and also gave me a time frame for the resolution,I asked him to get me a supervisor so that I can complain about the last two agents and he was able to that as well.
So my first concern:- Why the first agent said to me that nothing could be done now and why was the second agent not able to transfer the call to any supervisor
Now Vinayak transferred me to Lal Bahadur Pardesia some one from escalation team or escalation manager not sure.
This guy was the rudest person i ever talked on phone, firstly he insisted that the call could not have gotten disconnected from our end that you guys have no such option.. OK sound a bit hard to believe after what i have been gone through, so i asked him so what the issue then is it your NETWORK, the guy then started blaming me saying that i don't know how to use a phone and also gave me some moral lectures, the guy had no etiquette on how to speak over the phone and defiantly not on how to talk with a customer.
After a heated argument with Lal Bahadur Pardesia i hang up, then i got another message from Airtel[protected] saying that my free trial to some Matrimony on Mobile ends today and from now onwards i will be charged 10 Rs for 10 days.
I m trying to deactivate this service by sending a sms(STOP) to 54321 but I am not getting any reply.
I am 100 % sure that Lal Bahadur Pardesia has done something to my account after the argument.

And the best part is that this was the Airtel complatin department(198)


I have been a Airtel customer for more then 4 years and this is how i m treated, now just because of Mr.Lal Bahadur Pardesia i can not wait to change my network provider, and make sure that non of my friend and family member would use Airtel ever again.

I would like you people to look in to this matter and provide me with a resolution as soon as possible
I am not going to pay anything for the services that i have not used and I want my money refunded
And also I would like you to take a strict action against Lal Bahadur Pardesia and i need a confirmation about that.

Regards,
A Victim Of Bad Airtel Customer Service.

AirTel — Appalling Service - Goodbye My Airtel

Hello
I was a staunch believer of Airtel. Perhaps thats why I chose Airtel over others when i moved to Maharashtra in spite all locals telling me not to go for Airtel. I was expecting similar service from Airtel Maharshtra as Karnataka.

To my dismay, it is ridiculous ... to say the least. Outgoing works fine ... Incoming and messages dont! Strangest brain-less problem ever in the history of Mobile Telecom. People at their call center cant speak English. They charge for dialing 121 ... And laymen can offer better help in better languages than them. And for good Lord's sake, they have the audacity to cut customer calls which is least bit amusing.

I am forced to break my 8+ year old relationship with Bharti Airtel and so are many many of my friends.

Number in contention: [protected]

AirTel — Airtel Customer Support

Hi

I have been Airtel ever since I started using mobile and I was so happy that despite of higher rates I used to use Aritel only, all due to their customer service and customer support. But recently I have had couple of bad experiences.
First thing now they have started charging for customer support calls you make. Second they have started hiring people who cant speak proper English and who have no knowledge of what they are working for.
Means you end up paying for bad service which was earlier free as well as good. It just shows that how things are degrading.
Last time when I called customer care, I asked that person that my mobile shows some service message even when I have not made any calls or sms but he just could not explain what was wrong and besides that he was not even able to speak proper English he just kept repeating "service message" "service message" that's it. Finally when he could not explain anything he hung up without any warning. I had couple more things to ask besides that and I also know I was getting service message but wanted to know for what?
Its not a matter of cost that it cost me 50 Paise but the problem is that he hung up and he did not know English.
I was really disheartened with this behavior from an Airtel customer service person.Airtel was one company I thought who knows how to do good business and keep customers happy but I have started doubting that too now.

AirTel — airtel cust. care

I have some problem with airtel cust. care because when ever I call to 121 there is no option for "direct call to helpline service" and if I call to 121 for 4 to 5 times there is a unknown message like " the number u r calling is doesn't exist"........

I AM SUSING THE AIRTEL PREPAID NOS. [protected] & [protected] TODAY ON 12.02.2011 I HAVE OBSERVED THAT IN MY BOTH THE MOBILES SOME PAID SERVICES WERE ACTIVATED WITHOUT MY CONSENT...KINDLY LOOK INTO THE MATTER AND REVERT THE DEDUCTED AMOUNT IN ABOVE TWO NUMBERS AS SOON AS POSSIBLE...

REGARDS

SHAILESH S. SRIVASTAVA

Dear Sir,

I have a mobile no [protected]. I have a problem the some balance deducted form my mobile there after i complain to Airtel Customer Care for that problem after some argument he put the phone and tell me after finish my duty i will abuse you. From that time he always sending abuse SMS form [protected] this no to on my mobile. I have also complaint in Airtel but they don't take any action again his customer care. If you also not take any action the i will close this no. It's last way.

I inquired the customer care of Airtel regarding my sudden Barring of outgoing messages from my prepaid mobile. They could not solve the issue due to sheer lack of basic knowledge, to which I was upset (and obviously so) because the stupid reasons they were giving was beyond my understanding. However, I never used any bad language there (Although I did want to use...a lot).
However, misusing the so called power these guys have, they barred my outgoing calls too, probably out of their stupid ego, and citing reason (that i came to know later) that I only had requested for barring my calls. I mean what stupidity. Where do they hire such studs from?
I fail to understand what sort of 'care' is that.
Thanx to Airtel, I am switching over to some better company.
Airtel customer care is the worst.
For info: my no- [protected], Sonapur, Guwahati, Assam. called around 0940am on 15Oct 2011.

SIR,
I want to check my call n sms list,

i want to check yesterdays sms list .

CAN U HELP

Hi,

I I am using Airtel 3G prepaid in dongle. I tried to recharge but could not. I contacted customer care and spoke to nearly 5 different customer care execs, they always say that I landed in postpaid and will ask me to call some other No. and if they are not able to solve the issue they'll put me on hold for few minutes and then disconnect the line.
Airtel does not seems to train their staff to solve customers issue. They only market the product and provide pathetic service. They sell sim for dongle and ask us to recharge it by putting it in the mobile!!!

I have been following Airtel (Relationship Center and Call Center) for almost a month for changing my connection from postpaid to prepaid. And Airtel doesnt seem interested in resolving the issue I believe for obvious reasons as they make lots of money by following malicious tactics.
Recently I found that Airtel had changed my postpaid plan without notifying me, I realized 2-3 months later when my bill started coming on higher side. So I decided to move to prepaid from postpaid. I visited Airtel Relationship Center at Indira Nagar. The person who attended me made sure that I waste my complete day by asking for just too many documents and too mant criteria. He didnt have all these criteria when He gave me the postpaid connection.
Anyways, I waited for 2 weeks and didn&#039;t see any response, from Airtel. I called Customer care to know about the progress and they inform me that no such request has been resisted. I asked him to register a complaint and follow it up, he did so and told me that I will get a call in 24 hours.
I call the customer care again only to hear back the same response, I register a complaint (#[protected]) and guy promises me that I will get a call from his manager(or someone). I wait for a week, but I didn’t get any call any mails.
Meanwhile I also dropped a mail to the [protected]@in.airtel.com, stating same.
Seeing that things aren’t moving I call customer care again, they guy attended me informs me that the request has been acknowledged only after I letting him know the complaint number, He ask me to wait again and say that in 24 hours I will get a call. Complaint number #[protected].
Obviously I didn’t get any calls.
After a week again, I call customer care again, and as usual the person didnt have any update any information. He promised me same again that I will get a call and matter would be closed.
I wrote again and again to [protected]@in.airtel.com. But none seems to bother at Airtel and reply. Just cant believe the company customer care has become just bunch of !
I hope some day some one will awake and will resolve this issue.