Airtel Complaints & Reviews

Hi,

This is regarding my airtel broadband connection at Chennai bearing account number [protected].

I had availed a broadband connection from airtel last week. The connection was working fine till friday (18th May 2012). I was unable to connect to the internet from friday evening onwards. This is what I have gone through from friday evening till now..


1) Called up customer care and created a SR 15959596. I was assured that the connection will be restored by Saturday 1.30 PM at the max i.e on 19th of May 2012
2) Service was not restored on Saturday. I called back the customer care again. Second assurance, that it will be restored by EOD (19th May 2012)
3) As expected it did not happen. I got a call on Sunday(20th May 2012) morning stating that, it will be restored by afternoon 1pm. Same story repeats again and again till Sunday evening. Absolutely of no use.
4) I call back on Sunday night around 10pm and after enormous amount of effort, I got the call transferred to the so called escalation desk. I dont know, why this name is given, when I get the same irresponsible response from here as well. Now the new ETA given was by Monday (21st May) 3-4pm.
5) I got a call @ 3pm. I thought it was a confirmation call for the connection problem being rectified. But, that was the call to extend the ETA till 7-8 pm. I got another call @ 8pm stating that they are still working on it.
6) I call back the customer care again at 10pm, after a long time once again escalation, the same story continues again and again. One person gave me the nodal office number and asked me to contact the people over there.
7) I called the nodal office today morning (22nd May 2012), I get the same response. I wanted to speak to Mr.Jayaraj and the answer I get is "He is not in office". I think they felt pity on me ,after I started explaining my frustration. They gave me the appellate service desk number and email id. They also mentioned that the ETA of this issue will be 22nd May 2012 6pm.
8) I thought, "OK let me wait till 6pm and then call the appellate service desk". But after having such a beautiful experience with airtel customer care for the past four days, I did not want to rely on these words. So, I called the appellate service desk and now I get a new ETA of May 23rd afternoon.


What do I do about this ? I have never been so much frustrated, I mean it.

Apart from the connection issues, I have the following doubts,

1) What is the escalation desk meant for, when I am getting the same reponse, which I get from the executives ?
2) What is the meaning in escalating the issue, if the issue is still not resolved after 3 days ? I thought escalation is something serious and need to resolved immediately. Please educate me, If I am wrong in this context.
3) Whenever I ask for a manager, the response I get is "Manager not available. You cant speak right now". Is this what you call 24/7 customer care?
4) I have paid my rent in advance to you people. When I say, I will not pay from 18th of May as the connection was lost from that day, someone tells me that, we will calculate that only from 20th, because that is the ETA we promised. How am I responsible for this ? {moreover the ETA promised was 19th of May]

I hope, If some one responsible is reading this, he/she can understand the amount of frustration I have gone through in these 4 days. I have never written such a long mail in my life-time. Thanks for helping me understand my writing-skills.

P.S : Even though my problem is not rectified, I hope you had a good time in reading this.

Hello,
My brother-in-law Mr Manawar Khan is having airtel fancy number [protected] which he is using from past 5 years.He last recharged his number on 17/Apr/2012 and used that, then he switched off for 20 days as he was not in town and after when he swithced on his phone then that number said no service available.
We called to the call center many times and then we been asked to replace the sim with a new one from their office which we did on last week from their Lifestyle-Hyderabad office and then we were able to use the number for 2 days.
Again after 2 days it said no service then we again call to call center and they said this is free number and as you were not using so its been given to someone else.

I asked how is it possible we are using this and withour our consent how it can be done and went to thier Begumpet-Hyderabad office and there spoken to executive.

They asked me to fill one form on behalf of my brother-in-law along with his id proof which i did there.They said it will resolve in two days and then again i contacted then but now they said this number is been ported out to idea by someone.
We asked how can you do this then they were not having any answer.They said on 6/May/2012 by using your Mr Manavar Khan aid sim was repalced by someone and then on 10/May/2012 it has been orted out to idea.We asked how can someone use his id proof and why dint you verify the signature its all fraud case and limit is they said us to talk to idea about this as they cannot do anything.
Even we spoken to idea about this and they given the expected reply that talk to Airtel about this.

Now We are in badly need of that number back but Airtel is not having any answer as one of their employee has done al these malpractice and they are not ready to help on this.

If this number is still in my brother-in-law name in Idea then who will be resposible for any misuse of that number?
Please help us on this to get back the number otherwise we have no option but to fight this matter legally.

Abdul salam
[protected]
[protected]

I have a Airtel prepaid connection. I recharged it with a Message tariff pack of Rs 47/- on 16th of May 2012. It gives me the pack where i can send Upto 100 SMS per Day A2A at no charge. However since 19th the MAY 2012, for every message that i send they deduct the amount Rs 1/- from my main balance. When I contacted Customer Care, they told me that my issue would get resolved within 1 hr from then. However the issue did not get resolved. Later Again when contacted the Airtel customer care, They made a false expectation that my issue would get resolved within 2 hrs from then. Which later on did not get resolved. Again when I contacted The Airtel customer Care The name of the guy was Atanu Acharya who again made me a false expectation thatv my issue would get resolved within a day. I was unable to send SMS the entire day anf The issue did not get resolved .
Today on 22nd MAY 2012 (Almost 4 days since i have been facing this issue) called customer care representative, the na,e of the guy was Dhin Deb Das or din deb das, he told me that my issue would get resolved by 6 PM today and when I asked him that i want to change my Network connection from Airtel to Some other connection because I am fed up of it, the Guy Hunged up the Call from his end. This is getting Extremely annoying and Airtel Promises seems to be Fake. Their customer care is getting worst these days, when i send SMS , they deduct my amount from main balance and make false promises and do not even resolve the issue.

Please Help me.

User Name: Sahul Hameed

Phone :[protected]
3g SIM card # :[protected]

Number: AD-airtelMO
Content:
(1/2)Thank you for contacting airtel.The service request no. for your airtel mobile is 43690237,registered on 17-MAY-2012 11:05.(2/2)We will get back to you by 21-MAY-2012 15:30:00.To get status information on your service request, SMS SR (sr number) to 121
Time: 5/17/2012 11:59:52 AM

Only 10 to 20 KB speed for 3 #g data card , complaint raised no action, sent emails to Appellete and Nodal officer only recieved automated acknowledgement


Amazing one was without solving the issue Airtle sent below message

Name:
Number: AD-airtelMO
Content:
(1/2)Thank you for contacting airtel.Hope the concern related to your airtel mobile has been resolved to your satisfaction.(2/2)Your ref.no.is F[protected],registered on 20-MAY-2012 22:05.
Time: 5/20/2012 10:29:33 PM

I got a mobile no[protected] which i am using, suddenly it is not working and i am getting the message as the no is out of order, tried to complaint to the customer care but in vain.
Please take this as my compalint to resolve the same.

Regards
R.Srinivasan
My alternative no;[protected]

Airtel provides poor customer service to its postpaid customers. I have taken new duplicate SIM, after activation it worked for two weeks. Suddenly Airtel was activated my old SIM card, which I have destroyed after new SIM activation. I called customer care they have not understanding my problem and also my phone is dead from past week. Now they are telling me to visit outlet and submit documents for collecting another SIM card. For each SIM card they are charging Rs. 50 and also I am paying unnecessary rental and call charges from my landline.

Airtel is provides very poor customer service and charging unnecessary to their customers!

Received a missed call on my number from [protected]. If it is from Pakistan it could be a potential terrorist threat. Pls look into this immediately.

Dear Sir/Madm

I hav activated caller tune for the above no for present 1 year...
But frequently my caller tune is not play while others calling me....
But they charged every month for my caller tune...
I copmlaint this issue to 198 for every month twice but no one provide me the permanet solution for this...
You have to go with my complaints and refer how many complaints given me for this solution....

Last week also they charged 5 rs for caller tune for 5 days...
My actual monthly rental cost for call tune is 10 rs only
With out any intimation they charged 5 rs for 5 days...
Need a proper explanation for this....


Regards,
Arjunan.C
[protected]

Dear Concern,


I am a consumer of Airtel broadband. I am using Airtel broadband from last 5-6 years old. Airtel is a good service provider but from last 3-4 months. I am really not satisfied with Airtel internet speed as well as with outstanding amount. From last 2-3 months every time I paid 1000 Rs/- . Why I paid because I really believe on Airtel. Now I have no words to say about Airtel. Airtel cheat with me. My previous plan was running Rs 649/Month but without any confirmation with customer how Airtel converted my plan Rs749/Month instead of Rs649/Month

How??????????

I agreed that all company have rights of T & C. but until-unless customer is not aware about that. So how Airtel change my plan. Firstly Airtel should discuss with customer that sir/madam. We are going to convert your plan. Because as per your usage we have a minimum plan of Rs. 749/Month or whatever is it. If I agree on that then company have complete rights to change my plan. And also I am not aware about my billing cycle. My registered no. is [protected]. But I am not getting any alert on this no. so how can I know the status of my running billing cycle date, outstanding amount, Plan. Today when I had a word with your customer care representative then I came to know that Airtel change my plan as well as speed limitation and also 50Rs/- fine every month. When I said to customer care representative that kindly transfer my call to your superior then my call god dropped I don’t know there is any network issue or my call got disconnected by that girl. I m never ever recommend Airtel to anyone seriously. So this is my humble request to Airtel concern person. I want my fine adjustment. As well as my previous plan and my speed of my previous plan as I am an Old customer/User of Airtel Broadband.

My Mob. No. :- +91-[protected]

Thanks & Regards
Rekha Malik

My Philip Alexander I'm Working in Indiranagar, Last month on 27th of May Female Walk in our office Telling that she is working in Airtel postpaid Connection She is Having some postpaid fancy numbers and i took one connection from her,i paid her deposit 500Rs No: [protected] and the sim no:[protected] H4-WD and she told that my number will get activate within 4 Hours on that day itself. Trusted her, But still now the no is not yet activate,Her name is Shobha and she give her contact no.[protected]/[protected] If i call her she doesn't pick my calls message her she rely's me telling the no will get today or tommorow.She give ohter guy name called Mahesh And his No [protected],But Didnt expect this kind of Bad service From Airtel...And this is my no:[protected]/[protected]..... U can contact to this no's...... Please Do the needfull As soon as possilble.....

Thanks&Regards
Philip Alexander

hi,

bharti airtel 3g services is very slow i had lauch the complaint from 07 of may but the issue is not yet resolved the download speed is coming 0.07 mbps and upload speed is coming 0.14 mbps so please take action against bharti airtel. one day i had visited airtel showroom and i had asked retailer about 750 prepaid 3g connection with 4 gb data they said the plan changed but on the same day i buy the plan from online site. when we call at
[protected] this is airtel 3g services no so the constomer care executive is abusing me so i think we have to blacklist airtel 3g services they are making people fool so blacklist airtel 3g or fine them 1 million dollars

I had a post paid connection form airtell, till last June 2011. On June 2011 I my self submitted cancellation request in your airtel bill payment outlet (trimurti chowk), and stopped using the number, within 2 months I got a call from airtel office of pending bill, I clearly informed them that I have cancelled this number with return request and they should check it, there was no follow up, no official complaint notice etc form airtel after that. Now after more then 11 months, I got a call from Delhi, that a case has been registered against me my airtel for not paying the bill of the number which I officially closed. The call was from a lady, that airtel has sent me 3 notice, but the fact is I have not received even a single notice from airtel, now within 2 days the tone of the lady has changed completely, she started talking in insulting tone, and even called my father and talked him using degraded, abusive language and she said clearly " that your son is theif". When my brother called her back, she threaten him that she has more then 15 numbers of my family, friends and they are going to call to all those numbers and will use the same abusive languages. If airtel things that they will use abusive language against my family and will call my friends, then let me clear I am not afraid of such antics, becuz I haven't done anything wrong. I need suggestion on how to lodge complaint against the lady who called me from tees hazarika court delhi, through this number[protected].

I have a dish connection of AirTel TV. We used to get DD Sahyadri channel normal since we subscribed to it. However, since last month or so, we are able to view only 75% of the screen size with blurred picture. We went for AirTel because it showed 100% screen size earlier. This is causing inconvenience to us. What can be done against AirTel? Also, I suppose all private dish operators are supposed to show DD channels for free. But probably rule does not exist what screen size should they show! So AirTel is playing a trick to make people not to view the channel. What could be done to make AirTel to make this channel screen 100% of the screen size?

I have recharged my friend customer's DTH A/C no. [protected] (airtel digital tv) using my online sbi banking. From airtel's website and transaction successful but DTH A/C not updated.
1. Reference no. Iga7561978
2. Debit account no.[protected]
3. Airtel ref. Msbi[protected]
4. Amount . 510/-Rs.
Date : 21.05.2012

My Name is Jalaram Atre.

From last three months, my airtel dth is not working properly, for that i have already raised the complaint in DTH call center. 12150. They have give me some complaint number number, but not giving any resolution.

Now again i have raise the complaint on 20th May, complaint number =18910880 & said that some one from airtel will attend your complaint on 21st may before 10:30, if complaint not resolve then pls call to given number ( they have given me these number through sms - [protected] ), no boddy from airtel is come to resolve my issue, & when we call to these number, the receiptnt said me that these is not a airtel number, you have dial wrong number..

can some help on these.. or we need to change my airtel connection.

Hi,

I am an Airtel customer from the past 8yrs. They have always been providing good service except for this time. I was currently out of the country for 3 months, they have disconnected the service and recycled the SIM without notifying me in advance. I was using the Airtel SIM also for any incoming messages as the outgoing call rates were high. I had got a message from airtel last week saying "We are disconnecting your service due to inactivity from 4 months". I had left India on 22nd February and returned on 19th May. How did they say its "4 months of inactivity". I remember I had called people when I went into the flight as well on 22nd February, and as per the dates o[censored]sage I can assure that its only 88 days I had not used my airtel number for any outgoing communication. However it was within the network range and I was getting the incoming messages when ever there was a foreign network service provided. Today when I called the customer care to get my SIM activated, they are saying that they have already recycled my number and also their response to my questions were irresponsible.

Is this the way to respond to a customer who was believing in airtel and using it from the past 8 yrs?

How can Airtel send me a message saying "Inactivity from the past 4 months" as its not even 3 months?

Can I get contacted from an Airtel Officer?

Airtel number +91 [protected]

i request the service provider
to please deactivate unwanted cricket schedules and updates are messaged to my phone costing 3 rs. each day!
i hev just ported to airtel service and within a day these updates started coming !!
i have also tried the start and stop service but it replied request invalid
please please please deactivate these cricket updates !!!
number : [protected]

I am an Airtel DTH customer since a long time. My airtel digital TV
Cust ID is [protected]. My problem was non receiving of picture.
Whenever we start the tv system take time to start 1.30 hours or more.
In this connection we lodge a compliant to airtel dth cust care
on 24/04/2012 (cust request no[protected] regarding this a service
engineer visited to my house. He changed the receiver of signal and
charged Rs.250/-(without cash reeving receipt) but problem still continue. (service engineer could not ascertain problem in STB) We contacted the same service engineer
so many times but he says problem is in STB and new STB is not
available. My problem is still continue but we received a sms
regarding problem has been resolved on very next day
Again we contacted the customer care officer on 12/05/2012 (request
no.[protected]
Nobody service engineer visited my house but on 13/05/2012 we received
sms regarding STB issues for your airtel digital-TV Cust ID [protected]
has been resolved. Now we again contacted to customer care officer
on 13/05/2012 (request no.[protected] but my problem could not solved.
In this connection we also contacted Nodal officer through email and also contacted on 13/05/2012,15/05/2012,20/05/2012 but till date my problem not solved by airtel dth.

i have recharge my airtel digital tv with 200.00 rs on 20/05/2012, tv account id [protected], transaction id : 33427206. he will be charge me 10 rs for reactivation fees & my plan is 180 rs per month but airtel will change my plan to 200 rs per month. please help me & give me my amount refund . my mobile/cell no: [protected]

i am not sure whether posting here is of any help.!
i am using a prepaid number of airtel of bihar-jharkhand region. company has renewed gprs pack of rs60 on my no. even after asking them not to do so.
i am in roaming and unable to contact the customer care. customer care no of airtel-bihar, for roaming customers, i.e [protected] does not work. it seems all service providers, more or less, playing same dirty games.they need to penalized heavily for each and every incorrect charges.
airtel no in question-[protected].

-a frustrated client.
contact no-[protected].
email [protected]@hotmail.com