Airtel Complaints & Reviews

TO
M/S BHARTI AIRTEL

TO WHOMSOEVER IT MAY CONCERN

I HAVE TAKEN LANDLINE CONNECTIONS OF AIRTEL IN MY OFFICE LOCATED AT UG 19-20 V.V. SHOPPING PLAZA SECTOR 12 VASUNDHARA GHAZIABAD 201012 WHOSE DETAILS ARE AS FOLLOWS

TEL NO A/C NO.
[protected] [protected]
[protected] [protected]

AS I HAVE ALREADY MADE COMPLAINT PREVIOUSLY SOME DAYS BACK REGARDING THE MISBEHAVIOUR AND MENTAL HARRASMENT FROM THE OKHLA OFFICE OF AIRTEL( PH NO [protected])
AS I TOLD EARLIER THAT I ALREADY STOPPED USING THESE ABOVE MENTIONED CONNECTIONS IN MONTH OF JANUARY. DUE TO SOME RENOVATIONS IN THE OFFICE I COULD NOT ABLE TO PAY THE BILLS. BUT AFTER RENOVATION BEING OVER I PAID THE TOTAL OUTSTANDING AMOUNT THROUGH CHEQUE AND RECEIVED A FULL N FINAL SETTELMENT LETTER FROM MAIL . BUT THE COLLECTION DEPARTMENT DID NOT UPDATE THE PAYMENT TILL 1 WEEK. THE CUSTOMER CARE EXECUTIVE FROM OKHLA , NEW DELHI REPETITIVELY CALLED ME AT MY MOBILE AND ASKED ME ABOUT THE BILL PAYMENT. I TOLD HER THAT I ALREADY PAID THE BILL AND I GOT RECEIPT AND IT IS IN MY OFFICE AND I COULD TELL ONLY AFTER REACHING OFFICE AS I WAS OUT OF TOWN. BUT THE GIRL CALLED ME AND DISTURBED ME TOO MUCH THAT I GOT HARRESED MENTALLY.....AND DISTURBED VERY MUCH. THE EXECUTIVES FROM OKHLA OFFICE EVEN ABUSED MY EMPLOYEES AND PARENTS.
SEEING THE ABUSING AND HARRASMENT I FINALLY DECIDED TO MAKE THE STOP PAYMENT OF THE CHEQUE GIVEN.

BUT DESPITE THE COMPLAINT BEING MADE THE EMPLOYEES FROM OKHLA OFFICE CONTINUE TO ABUSE ME AND MY FAMILY MEMBERS. THEY ARE CONTINUOUSLY GIVING ME MENTAL HARRASMENT.

I WANT TO ASK IS THIS THE WAY TO TREAT THE CUSTOMERS..........................................?
IS THIS THE ETTIQUITES OF SO MUCH BIG COMPANY?

.

THANKS

RAHUL CHAUDHARY

DIRECTOR- DARK HORS INVESTMENT SOLUTION

Hi,

This is to bring in to notice the wicked game Airtel played with me. I had an airtel

broadband unlimited connection number [protected]. I never knew the plan, cause an Airtel agent gave it to me

saying this is the best plan for you, you will be charged just Rs 600 for 100+ KBPS transfer

rate for unlimited data transfer. I was amazed and got what he has promised for full 2 years.

That is 100+ transfer rate, unlimited data transfer for 660( including taxes). I was over

satisfied, but few days back I changed my house and got my Airtel connection transferred. To

my utmost surprize my transfer rate dropped down to 15+. I called up Airtel, and what a

stupid excuse they gave me "sir the speed you were getting was actually a technical glitch at

our end, and now it is rectified and you will get this much speed only". Technical glitch for

the last 2 years, I was struck, technical glitch for 2 year. And moreover, is it my fault if

Airtel has a technical glitch that lasted for 2 years. This is the worst thing I have

encountered in my whole life. I am a software engineer my self and never saw a technical

glitch lasting that long. And moreover its Airtel's fault, why do I suffer cause of that?

People move ahead and I moved backwards with Airtel, I was getting 100+ transfer rate and now

it has come down to 20. I am so so disappointed with the treatment Airtel gave me. They

didn't even tried to compensate me, they just asked me to disconnect my services if I am not

satisfied. Following are the names of Airtel officials in the hands of whom I got this

harrasment:

Rajat Sharma(198)
Gaurav Kapoor(Floor supervisor)
Vikram Singh/Ajay(Tam leader Jalandhar)

..and there were many other.

Heights of stupidity, harrasment, pathetic service, pathetic people working there.

To hell with Airtel

Dear sir,
My name is Subha. I am using Airtel sim, i lost my 40 rs balance without any usage .My Airtel number is [protected].While contacting airtel customer care, they didn't respond well, so i want to register a complain reg this issue. Please take necessary steps reg this or direct me to the proper channel to register my complaint over Airtel.
Thanking You.

Yours,
Subha.

Dear Sir,
Good Evening Sir
sir mene aaj 17.04.2012 ko AIRTEL GSM Company me phone kiya tha jo LOKESH JI se 04:02 PM par baat hui thi tb unhone bola ki aap 28/- ka Recharge karwa do to aapako main LIFE-TIME call rate 0.30 Paisa kar dunga tab mene 28/- tatha 30/- Rechage karwa kar mene 4 minit 33 secaond baat ki to 0.40 paise ke hisab se 2/- kate usake baad mene dobara care par baat ki to muje bola ki esi koi Informations nahi he tatha Senior Costmer se baat ki to bola ki ham kuchh nahi kar sakte tha Gali galoj ki mere sath.
Jinka name Vikash bataya gaya tha 06:30 PM par baat ki thi mene unse.
AIRTEL GSM COMPANY IS COSTMER CARE INFORMATIONS VERY BED LANGUAGE.
PLEASE HELP ME SIR.

CONTACT NO.
+91-[protected]

Name- Kalu Singh Ranawat
Add. Khimawato Ka Kheda, Post-Bhinder
Pin Code- 313603
E-Mail- [protected]@gmail.com
please Call Me sir.....

ThanX For Heart Thank'S.

I had requested for port in of one of my mobile numbers ([protected]) to Airtel network since the other no. is of airtel ([protected]). both the nos. are in use for more than 5 yrs and registered in my name. What shocked me was that the driving license issued by a Delhi Authority was rejected on the ground that the photograph is not clear. Other photo IDs with me (PAN card, Voter ID) have even more unclear photos. These documents are issued by govt. authorities and the manner in which they are published are beyond the control of the users. In such scenario, am I supposed to run to these authorities till the IDs come out as good a finished product as to satisfy all the service providers?
I am facing this even though the same ID has always been accepted by many other service providers including airtel itself.
Above all, the people sitting in the outlets behave like sarkari babus, very discourteously rejecting the document without applying their mind.

Respected Sir,
I am a second year MBA student at Sri sathya sai institute of higher learning prashanthinilayam,puttaparthi Andhrapradesh. I brought an Airtel sim on 22 march 2012. I had submitted my Local Residential certificates Duly signed by the authorities my Pan Card Issued by the central government my college Identity card and my Andhra Pradesh Road transport corporation Bus Pass issued at Vijayawada when i was doing my B.COM at Andhra Loyola College. The number was Rightly working for 10 days then they asked me to submit the same documents again they reopened the blocked incoming outgoing. but now again they have blocked my incoming and outgoing leading to lot of problems for me i request you to look into the matter so as to solve it. I dont know what is happening and why they don't accept the residential certifiacte issued by the university and the pan card issued by the central government. I Request you to look into the matter so that it is solved as soon as possible.

I have transferred from Hyderabad and wanted by Airtel Digital TV re-installed. Its more than two weeks of struggle and Airtel people have refused to do so. Several times I have loged requests/complaints by Emails & also customer Care nos. Last two of the requests/complaints reference nos are 17809814 and 17901703. These were reference provided by Airtel. What has happenned latest is discribed in my below email (originally written to Airtel) : -
"""""
Dear Saket,

Thanks for the concern showed from your end but as I told you during our telephonic discussion today(your call through Phone number:[protected]); I was confident that Airtel people here will not attend the cause.

Two Engineers from Airtel arrived today to our house address; I mention once again: 5E1, Harmony, MIG 2, Rajarhat, Kolkata - 700157.
Below are the comments from them listed in order from the time they entered :
1. The antenna given to us while getting an Airtel DTH service is of no use.
Reason Quoted: They have got the contract from the society of installing a Mother antenna. Hence the connection shall be made from Mother antenna. While negotiating the contract they have signed that no separate individual antenna will be installed.
We agreed to given reason and asked them to provide the service in whatever way they can.

2. Our set-up box is use-less. We should purchase another set-up box from them which is rather the basic simpler version.

Reason Quoted: Our set-up box is Recordable one and they cannot provide this service here. Hence we will have to get a new one.
We asked the difference in the two refusing to buy a new one.

3. The recordable one (the set-up box we have) requires two wires/cords while they have only one cord.
We gave them two 12mtrs cords; which we had to buy from Airtel during our installation last time.

4. They still refused. They asked us to call an electrician at our cost and get the second wiring done upto the place we want to keep our set-up box and then call them. They will come and make the connection.
This was indigestible for me. I asked them to stay back till I call the customer care to make confirmation on the same point.

5. They told us that they cannot wait here for this "Tamasha".
I told them that If I can wait for their time for more than two weeks; why can't they wait 5minutes till I confirm from Customer care?

6. They told me that they are busy people and have no useless time to wait. Hence they left my house.

The people who visited were Shibnath Biswas (Contact: +91-[protected]) and Tanmay Pal (Contact: +91-[protected]). I am surprised by social etiquette's trained/tought to them.

My observation and deduction from the situation
Airtel sales people make any commitment with the societies to get order without considering interests of Customers.
Still there are always ways to upgrade the installed technologies BUT your people are not at all interested in putting effort & time to do so. They are happy with easy money they are getting. They simply refuse to install the second cable and asked customer to get an external service; specially when the whole society has cabling and Mother antenna from Airtel.
We are paying for the installation, the cables and set up box but still we are asked to get external Electrician for installation. I am surprised to know the "latest scope" of your installation service Engineers.

I have two questions:
1. Why this set-up Box was sold to me, if airtel cannot provide service...that too for such Basic reason? We Buy Airtel's new system, we pay for usage, we pay for installation service and now we also pay to Airtel (or support by paying Electricians) so that Airtel can develop/upgrade themselves to provide the respective service to us. Unbelievably complicated situation.
2. This is a case where the service provider has ceased or refused to provide the committed service. Hence why not all the investment made by the customer shall be returned to him?

There are two solutions:
1. Do whatever you can to install my Airtel service within 1 week. I don't wait any longer now. I will use local cable service providers till then and cost shall be born by Airtel. /OR/
2. Take back your Set-up Box; Antenna, Cables etc and return all investment I had made.
I need your option by end of this week. In event of no-solution to the case, I will be compelled by non-professionalism of Airtel to go to the Consumer Forum court for the resolution.

Its a really long time for you to understand my pain.
First request - In Feb from Hyderabad to intimate about the transfer.
Second request - First week of April confirming arrival at Kolkata (providing contact details and address)
Its two weeks from then now. Result - No service.

Waiting for your earliest reply,
"""""""""""""

Please help.

Sir/Madam,

I gave request letter to change AIRTEL postpaid, Individual Name to our Company Name under CUG Plan. (Letter Dated on 07.03.2012)

we many times inquired about this issue over phone, in person & mail but still (that is 17.04.2012) i don't know the status of this issue.

I need to know the status regarding the same.

Note: please find attached our request letter.br...

Airtel ltd is not supporting in MNP.I have requested for Bills of last 3 month through mail,which i have to submit to Vodafone for MNP. But in-spite of several request through Mail & by giving personal application into their relationship center i have not yet received it.Always they come up with different requisitions and unnecessarily increasing the operational time.
Im a corporate Customer & fedup of the services provided by Airtel,so wish to port all my numbers to Vodafone.

Request your Help in this.


Regards,

Gaurav
Clavis Management Services Pvt Ltd.
[protected]

DO NOT BUY AIRTEL Digital TV connection.
My TV has no reception for the last One Month and Four days.
There are 27 entries on my email.
Every time an email si sent someone calls up and promises action
By afternoon an email is sen that says: query is closed.
Since March 13 this game is going on.
The company is not ashamed of misguiding the customers.
So BEWARE!

Customer ID [protected]

Dear Sir,
This is to report constant inaction on behalf of technician & customer care. Giving up on phone complaint I had resorted to following written communication. My issue will be evident from it (have added few more facts to the original email for better understanding):

----- Forwarded Message -----
From: Naved <[protected]@yahoo.co.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Wednesday, 28 March 2012 10:52 PM
Subject: Fw: Fixedline & broadband complaint - A/c No.16590158. Phone No. [protected]


This mail wasn't accepted because of no phone number, so here you go:
A/c No.16590158.
Phone No. [protected]

Complaint remains same as below.
Regards,
Naved
----- Forwarded Message -----
From: Naved <[protected]@yahoo.co.in>
To: "[protected]@airtel.in" <[protected]@airtel.in>
Sent: Monday, 26 March 2012 9:16 PM
Subject: Fixedline & broadband complaint - A/c No.16590158


Hi!


Am writing this post wasting 30 minutes explaining to your customer care. I guess they had no answers & they kept cutting the call (or may be it was a connection issue)


Let me explain the problem to you:
1. I took this connection predominantly for broadband connection (somewhere in November'11). The router worked for 10-12 days, but then it stopped working.
2. I had called you tech & reported the problem, the problem was resolved after more than a month (i don't have reference complaint number for that)
3. The connection worked for 3-4 days & then it conked again
4. I had reported this too (Service request reference No. 8603750, 10th Dec'11) , but meanwhile I had shifted from my old place too the new place (remember the connection wasn't working as yet!)
Service request reference No. 8603750, 10th Dec'11
Service request reference No. 9004984, 19th Dec'11
I think the problem was resolved 26th Dec'[protected]. I was not home then (my mom was undergoing a heart surgery) and I was back by 1st week of Jan'12. I checked the connection then it was not working.

5. On 2nd Feb then I went to the Airtel center on 100 ft road Indiranagar, Bangalore. Reported my problem. I had figured out that I had 3 months payment due. I had not used the services for more than 15 days, but yet I had volunteered to pay 1 month changes (Rs.1700) & I was told that other 2 months charges will be reversed. The complaint reference Sr. No. is 11170200 & I wanted to shift the connection Ref No. 11169724. Ref No. 11184796
6. After few days the connection was transferred to the new place, it still did not work, tried LAN too this time, it did not work. After few days I started getting message that since I had not paid the outstanding the connection is deactivated. I had reported this to the telecaller who had called to follow up on payments.
7. Today I receive a bill with outstanding of Rs.4955! (I got 3-4 SMS reminders of overdue payment, but I kept thinking the complaint may be taking time to process)


The complaint in summary is that with no fault of mine I have been asked to pay Rs.[protected] + 1700 that I have already paid) for internet usage of just 15 days!


Request is to either provide a resolution within next 7 days or remove the connection completely (am increasingly happy with Tata Photon, that I started using as a backup in absence of your connection)


Regards,
Naved
[protected]


p.s.: Please change the wrong email id that is registered with you. It is [protected]@yahoo.co.in and not [protected]@yahoo.co.in. I had reported this too at you center.

Then I receive this reply:

From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Thursday, 29 March 2012 11:07 AM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,
Ref: Email dated[protected], concern regarding billing for your airtel number [protected].
Thank you for writing to airtel and the opportunity to assist you.

To address your current concern, we have raised a complaint regarding the billing with the concerned team. For your reference, the unique Service Request number is 13609722. Our team will be contacting you by 07-APR-2012 11:30 AM with an update on the issue.

Please do write in for any further assistance.
Warm Regards,
Deepak HK
customer care executive
bharti airtel limited.

So I wait till 7th April for resolution, but yet again no reply. So I write to them that night:

----- Forwarded Message -----
From: Naved <[protected]@yahoo.co.in>
To: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
Sent: Saturday, 7 April 2012 10:24 PM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. [protected] [|BAL|Qrc[protected]|]


Dear Deepak,
You commitment has been as unreliable as the internet service, no one called at 10.30 am today!
Please accept my request to remove the connection. Cannot be asked to pay for your inefficiencies.
Regards,
Naved
[protected]

Then I get this mail:
----- Forwarded Message -----
From: "[protected]@in.airtel.com" <[protected]@in.airtel.com>
To: [protected]@yahoo.co.in
Sent: Monday, 9 April 2012 5:33 PM
Subject: Re: FIXEDLINE & BROADBAND COMPLAINT - A/C NO.16590158. PHONE NO. [protected] [|BAL|Qrc[protected]|]


Dear Customer,

Ref: Email dated[protected], concern regarding Bill Related Discrepancy for your airtel account number 16590158.

Thank you for writing to airtel.

We understand from your previous interactions that you have expressed concern and issue remains unresolved, we regret the inconvenience caused to you.

We regret for the delay in processing your request however, your Service Request No. 13609722 is under process on priority. We assure that your request would be resolved at the earliest.

Please do write in for any further assistance.


Warm Regards,
Shwetha V
customer care executive
bharti airtel limited.

Then 2-3 days back from today I receive a call claiming to be from Airtel & telling me that I have to pay my entire outstanding and today I receive a legal notice 'Shiva & Rawley Advocates' (dated 1st April'12 ref No: BAL/Bangalore/16590158/2011-12/617 threatening me of various legal action & sanctions and asking me to pay Rs.4811 + 500 (towards cost of this legal notice) within 7 days!

Feel really miserable taking this connection, all these 6 months I have just struggled to connect & may have just used services for just over 15 day. I pay my bills & taxes regularly & feel really hurt by the legal notice.
Request you to please take it up with higher ups of Airtel so no one else suffers the way I did as this leaves a very bad aftertaste. I sure want to remove this Airtel connection & never come back to it.

Regards,
Naved

i have got airtel 3g datacard from a nearby shop duraisamy road chennai near JRK school that shop guy gave me guy no krishnan [protected] he is airtel dealer he told rs 1900 he got from me , he gave datacard after 3 days activated card after 3 days because that time airtel had offer rs 999, he wantedly delayed connection till that 999 rs activation charge .ten days connection came. later it didn come for 15 days . tried customer care there was no proper response went to airtel relationship office , duraisamy rroad chennai they didn respond properly said its not there problem i have to ask the shop, shop guy told he is the airtel dealer, later after some 10 calls to customer care said my document not went to head office. that krishnan guy gave karthik airtel manager no [protected] he not picking cell after 20 time he picked said document not reached head office. suddenly after 15 days they said net deactivated, customer care worst service i seen no proper response, wat negligence pls nobody get airtel/

On 28 march 2012 I am (ashish vijayvergiya) tried to recharge Airtel mobile (Mb No-[protected]) online. Payment was done through net banking from my SBI A/C [protected] at guna madhya pradesh. Although Rs. 333/- has been transfer from my account to your A/C but not recharge my Airtel Mobile. The online transaction TRANSFER TO [protected] AVENUES INDIA PRIVATE. Please refund the amount at the earliest.

Dear Sir,

From last 15 days I am getting low balance messages on screen every minute.
I have complained more then 10 time on phone, twice on [protected]@airtel.in but the problem is still not resolved. Now customer-care has stopped taking my calls. When I used alternative number to complain today customer-care representative lost his temper, when I told him to escalate the call , he simply disconnected the line.

Airtel/Cricbuzz Complaints & Reviews - unsubscribe
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Airtel/Cricbuzz
Location: India

Parth Mehta on April 16,2012
unsubscribe
Dear Sir,I have never subscribed to cricbuzz service. Still you have chosen to provide me the same and continue deducting Rs 5/- per day which is very bad. For God sake, please unsubscribe me from cricbuzz immediately and stop deducting the mat of Rs 5/- per day. This is clearcut blackmailing of a genuine customer which should be stopped immediately. Parth Mehta Mob No-[protected]

Had applied for broadband service on the 1st of april 2012.
1) 1/1/12: Initiated call for new broadband connection bearing ref no :[protected]. 2)The sales guy collected the cheque for Rs.699/- plus an additional Rs. 100/- for some notary issue. 3)7/4/12: Comp No: 14025268. 4) 14/04/12: Comp No: 14353638, Promised time to resolve :within 10.36AM on 15/4/12. 5) 15/04/2012: Comp No: 14381784, promised time to resolve 8.25 PM on 15/4/12.
WE spoke to the following people with their Interaction IDs:
1)Arun(Customer care executive[protected], 2) Saritha( Manager[protected], 3) Sridhar(Manager[protected], 4) Pooja (CCE[protected]. Our TBLR no TBLR479236.
Today is the 16th of april 2012. WE have been repeatedly calling the airtel customer care for the result. We have complaint IDs after complaint IDs and promises after promises. And now they are telling that our house address is wrong, which is again their mistake for wrongly typing our address as 15th main instead of 1st main (document provided was rental agreement with correct address). Still there is no response from them. They are even least bothered about us complaining to the consumer forum. We have wasted our time , money and our patience in this petty issue, which could have a simple solution. Please take this matter seriously as this lethargic and negligent behavior is causing a lot of problem to the consumer.

conection will be deactivated
In the month of Feb 2012, I have purchased the Airtel Sim from Bangalore.i submitted the following documents...
1) Copy of Driving L ID Card.
2) Two Passport Photo's.

Today I got a message from this AX APEF that as my name and address is not matching with the database of airtel hence my phone will be barred within 24 hours. however am in roaming currently so unable to submit the documents again to airtel . Plz look in to this matter & do not barred this no.

The details of my Number are:-
Sim No.[protected]
Mb. No. [protected]

Dear Sir / Madame ,

Please find below my Broadband Details ,
Name : Musthafa
Air-tel Number : [protected]
Billing Cycle : 11/03/2012 to 10/04/2012

ON 1/4/12 at 1:30pm smart byte plan was automatically activated to me ( Smart byte 20GB - Rs.799/- ) .

# I came to know about this on 2/4/12 and called 198 customer care and spoke to Kadir and asked him to deactivate it ASAP , told him its not activated from my end. without taking a complaint he asked me to send a mail to 121 .

# I did send a mail to 121 on 2/4/12 at 9:23pm with my unbilled usage attached where i had 19.66GB left and asked them to deactivate it and mentioned that its not activated from my end.

# I got a reply mail from Bharath Kumar ( Customer care executive ) on 2/4/12 at 11.55 pm and he asked me to revert the post generation of forthcoming invoice to process on this concern regarding Smart-byte and charges for the same.

# I forwarded the unbilled usage on 12/4/12 at 2:14pm ( after the bill generation for that bill cycle )where my unbilled usage left was 16.12GB. I've consumed 3.88GB on the smart plan which was compulsory , without that smart plan my speed will be reduced to 256MB as per my existing plan but still i would be able to use Internet. I did the same and consumed 3.88GB . I requested them to do deduct smart byte charges from my bill.

# I received a reply from Revathi Eashwar rao ( Customer Service Agent ) saying

" We would like to inform you that, as per the invoice dated[protected] the DSL charges of Rs. 799/- has been charged towards the smart-byte charges. As you opted for 20GB on 01-APR-2012. Hence, the same is charged in the bill and there is no adjustment applicable for the same. "

This reply from Revathi Eashwar Rao is her careless approach to this issue, if she would have gone through my E-mail statements and attachments she will have the clear knowledge about the issue and will understand that its not being activated from my side and from DAY 1 i was contacting their customer care to deactivate the smart-byte.

# Again i replied her the same along with attaching the followings on 12/4/12 on 9:56PM ,

1st attachment : unbilled usage on 2/4/12 at 8:30 pm.
( smart plan 20GB was activated automatically on 01/04/2012 at 1:30 pm and the above attachment was taken on 02/04/2012 at 8:30 pm with 19.66GB's left. )

2nd attachment : unbilled usage on 10/04/2012 at 11:26 pm
( bill cycle is from 11/03/2012 to 10/04/2012 , on 10/04/2012 at 11:26pm the left GB's were 16.12GB. )

I requested any of the senior team to handle this issue , because every time i mail this information , a different person is replying to it without any knowledge about the issue.

# Without any surprise Sreenivasulu Reddy CV (customer care executive ) again a different person replied to my mail on 13/4/12 at 8:52AM saying ,

" To address your current concern, we have raised a complaint regarding the 14285534 with the concerned team. For your reference, the unique Service Request number is <number>. Our team will be contacting you by20-APR-2012 06:30 PM with an update on the issue. "


Its really frustrating that when I'm addressing my problem to customer care, my issue was simply thrown here and there . I asked on the first time to raise a complaint instead your customer care agent told me to send E-mail and after all the E-mail conversations again they raise a complaint.
Every Time i mail with attached details and with clear information and when i receive a reply , it clearly shows that none of the replies didn't have an idea about the issue or complaint. so finally i asked their senior team to address this complaint which even can't be done and a complaint was raised.

I kindly request you to take action against this , this is the second time with Bharti Air-tel where i am being charged extra for unwanted activation. This is a fraudulent action and shows incapability of their poor customer service team that failed to address this issue and made me to file in CONSUMER FORUM.

I strongly believe that my issue will be solved only after i post in CONSUMER FORUM. This is my third post in CONSUMER FORUM and i already has two of my issues sorted only after i forward it to CONSUMER FORUM and not by Customer care and My all three issues are with Bharti Air-tel.

I kindly request you to solve this issue and I've all the supporting mails and attachments , which can be produced if needed.

Thank You

Musthafa
Mobile : [protected]
Mail : [protected]@yahoo.com

So for no reason Airtel decides to subscribe iplayer subscription to my mothers phone number [protected]. I am not sure if its a technical glitch that these people have with their technology, But its very clear that Airtel just wants to make money from its users even though they dont opt to use their services.. I believe, Har Ek Frien zaroori hotha hai campain did not mean we can take money from our friends account anytime just like that...Anyway all that it sums up to say is for the love of your friends AIRTEL JUST DONT TAKE MONEY FROM OTHERS PREPAID BALANCE WITHOUT ANY REASON. GET THIS DAMN SERVICE DEACTIVATED ON THE NUMBER MENTIONED.

The person who has logged this complaint can be reached at [protected].

Hi,

I had called Airtel Customer Care in the month of March for applying
for a new Broadband connection. A representative named Lakshman ( Ph:
[protected]) had come home on March 17, 2012 collected the documents
and Rs. 1000 cash.

He gave a customer Enrollment form : Form No : 471034.

While filling the form he told me there is some issue with the port in
this area and so i would get my connection in 7 working days.

When i didnot get a call from him post 10 days, i started following up
and to my shock he does not pick my call. After multiple calls and
complaints to Airtel, i was informed that i will not be able to get
the connection at all and my money will be returned in 15 days time.

Its exactly a month now and neither have i got the connection and nor
any calls from Airtel explaining the issue.

My last compliant was registered on 4th of April , Compliant number :
13886616 and i was promised a resolution by 7th April, when i did not
get a call for more than a week, i called Airtel back and i was
shocked to know that the complaint has been closed without even
consulting me.

Can some one help me with this. I am really sorry to say that the way
this has been handled by Airtel has been pathetic. I really regret the
day i gave a call to Airtel for the BB connection. I would also
appreciate if Airtel can refrain from sending such representatives who
cheat customers with their money and provide wrong information. He
didn't have the basic courtesy to update me on the status of my
application as well.

Requesting someone to please have a look into it and let me know a
definite date of resolution be it giving me a broadband connection . I
dont' have good opinion of Airtel now, so even if i don't get a
connection, i am fine with it. but please give me my money back.

I am tired of following up.

Thanks
Smitha Santhosh
Ph: [protected]