Airtel Complaints & Reviews

AirTel — Unnecessary deduction of amount

I have complain about unnecessarily deduction of amount from my account, they r charging 4 that which I m not using in that sometimes message comes that deducted this for this vas download they even don’t describe for what they r deducting, this generally happens when I go on roaming. Even Their customer Care executives give wrong information of which there are no norms, their customer care executives are need 2 have trained about their products. Even it is one of the worst service provider as I go to the roaming their customer care is chargeable on STD rates, I m totally fed up of it plz help me I wana fight for it

the thing is happenin to me tooooo...............help

deactivate text subscription service of wap.mobifun.com from my nomber [protected]

Airtel — unnecessarily deducting amount from my mobile

Sir,
I am sorry to inform that within to-day, from the following numbers totoally Rs.35/- withdrawn from mobile No. [protected]. How it was happened? I have not activated any programmes?

[protected]Rs. 20/-
64611005 = Rs.5/-
64611010= Rs.10/-

Stop your deductions. Is there any unexperienced person is working in your concern? Kindly advice them to stop the same and credit the amount immediately. If there is inconvenience I am ready to proceed legally.

pls. Unsubscribe from my mobile.

Dear Sir,
I am holding airtel prepaid card no [protected]. I recharged this number on 01/08/09 for 150Rs & I received 138Rs. But today I have only 2Rs bal all the amount is automatically debited from my account. I called customer care & I found some Healthy tips VAS is activated on my number.I may inform you that I have never opted for such request as I am not aware of such useless packages. Moreover I am using this mobile only for incoming calls and am using it very rarely.The whole day I am receiving unwanted messages/calls from Airtel.
In this connection I talked to Airtel Customer care executives who told me that this amount of Rs.130 will be revert back to my account within 48 hrs of time and I will be informed about it. I am sorry to state that even after elapse of 48 hrs of my complaint neither I received any message nor any amount is credited to my account. I called airtel after the same I was annoyed as I found that I have not called customer care btn. 01/08/09 - 16/08/09 as told by customer care executives.
No good service by airtel, response from airtel executives, not willing to take request.

I therefore request you to kindly get me this refund of Rs.130 immediately and inform me about the action taken. Also please take some necessary actions against airtel.

Thanking you

Regards
Prafulla K
[protected]

Airtel — unnecessary adding package

respested sir
i am having airtel prepaid connection.my no is [protected]
this airtel people are adding unnecessay servise without permission and deduct money from account
they have added comedy junction service and deducted 30rs from my account
please take my matter seriously and reply me for procedding

Dear Customer,

This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

Regards,

Robin K

Dear sir,

Ref : My mobile No. [protected]

With reference to the above, I regret to inform you that there was unnecessary deduction of amount Rs. 120/- (Appx) with in three days with out any information. There are no extra services activated in my number neither I have down loaded any data so what the reason for the deduction of amount ?. Kindly revert back ASAP.

Important notice : World ka sab se third class Service


Thanking you

D.Jayalal

AirTel — UNNECESSARY DEDUCTION AMOUNT

It is very stupid and nonsence process of AIR TEL is that it deducting reguraly from my balance amount.AIRTEL is a thief,ghost and most worst service provider.

MY No. is [protected].Plz solve it as quick as possible otherwise I will disconnect my connections.

Airtel — Unnecessary calling and deducting amount

I have getting the call from value added services from AIRTEL on my mobile no. [protected] regularly. After picking up the call the service provider activated the value added services and deducted the sum of Rs. 15/30 without my consent. This has happen numerous time. I did not notice as the deduction them apply is accounted latter on. Today on 30.01.2011and around 15:30 Hrs I received a call from them and after picking up the call they have activated the hallow tune though I have disconnected the call without pressing any numeral as suggested in the IVRS system. Afterward they deduct Rs. 15 rupees and activated the hallow tune @ Re.1 per day. Further I have dial their customer service, when the call is established they activate the Bhakti Mala without my consent with deduction of money. They have activated the ramayan in my mobile no 03 month back without my consent and deducting Rs. 15 per week PLUS Re.1 per day. Though I have SMS to stop this service they do not bother to deactivate their service. They have literary cheating me with around Rs.500 and more along with giveing a lot of mental agony

Hi,

from past many days I am a cunsumer of Airtel and now recently I am unsing it heavely to give calls for some particular airtel numbers.

I am recharging morethan 200 every time for balance, however, whenever I am recharging the amount of rs.100 to 150 getting diducting un-necessarily.

many times I am trying to give complaint but no use... the customer care guys not even responding properly,

they simply disconnecting the call, what the patience did a customer should show...

I really believe that once the service of Airtel was really great and now the service of Airtel is rediculas,

If any one want to go for Airtel, my strong recomendation is not to go with Airte.

the service is rediculas

if you want to commnicate with me my E-Mail ID - p.madhu.[protected]@gmail.com

thanks,
Madhu

AirTel — deducting unnecessary amount

this to inform u that i m getting the sms games mania subscription from AD-54321 and deducting more than 25/-rs per day,i had spoken with your customer care about thrice but they are not listening my problem however they not providing any service related the same.this my morethan 5 year old connection,i have deducted more than 200/-rn in last 5 days,now i m trying to connect with your customer care but i m not able to connect, i had tried all care no like 198,121,12118,[protected],this all no.are not connecting to the customer care.my no is +91-[protected],pls come with the solution as early as you can,just right now i have received a sms from airtel refrence no CBDCC[protected],AND I NEED MY ALL MONEY BACK IN MY CONNCTION.

Hi,
I'm Nagapandi, I'm using the airtel service with the number [protected]. I'm very sorrry to inform u that Airtel is making me desperate, because without any intimation RS 50 has been deducted from my account and i can't get u through the 198 also,,, for the caller tune which i'm not activated so kindly deactivate it and refund the money to my account,,,

AirTel — Deducting the amount unnecessary

My no is [protected], from today morning my 20rs got deducted without any reason, I have activated any pack or any other service, I tried to call to customer care but they are not even transferring the call.

I need my money back,

I request to help me to get back my balance.

Thank you in advanced

AirTel — Unnecessary amount deduction

Dear, Sir.

Greetings of the Day!!

I am trying to contact Airtel customer care number from my mobile number but some how I am not able to talk to any of the representative. I have a query, my airtel balance was 114 rs. till 29th Feb 2010 night when I slept. When I woke up in the morning I see there is only 14 rs. left in my account. Now I want to know where you have deducted my amount. for what you have charged me 100 rs. s such I do not have any services on on my number. I want the clarification fro the same.

The same problem I faced few days back when I was using itnernet on my phone, though I had GPRS active on my number and it said that news aplication is free for airtel live users, I had been charged some what around 50 Rs. and after that only I recharged with 200 Rs. and I had balance of some 179 Rs.which i was using till now. Suddenly today morning 100 Rs. have been deducted from my balance why? and for what? Last call I made which was Gujarat number and it charged me some what around 0.80 and before that I dialed some Punjab Jalandhar number which charged me some what around 8 Rs. at the max. after that I have only received the calls. I am not on roaming also that I get charged for my incoming calls. So for what the HECK you people have charged me?

I have a prepaid connection of Airtel i.e. [protected]. Since 25th April 2012,nearly 70-100 rupees have been deducted from my mobile number without any service recommended by me. I am trying to contact customer care at 121, while been unable to talk with customer care executives. Today on 10.5.2012, Rs. 35 has been deducted for MHealth and Rs. 15 for Hello tune, again Rs. 15 for Chit Chat services; while i have not made any request.
Please lodge the complaint against the company and take necessary action.

Thanks
Aarti Dudeja
[protected]@gmail.com
[protected]

Airtel Mobile Service — Disconnection of services

Dear Sir
Hello

I am rajeev from gurgaon using airtel ([protected])post paid connection from 2003 and i am paying all the bill on time, but from feb 2008 i didn't recieved any bill thats why i didn't pay my bill, i have all raedy give complain regarding this? from today my out going call and incomming call services has been stoped. i am working as self employed so phone in the best way to connect with the clients, today some inportant dealing have to finalised from Malyasia thats hy i called up and found that my servises has ben stoped. i lost this important contract so its a big financial loss for me so i wanted to take action against the airtel mobile services. I called up customer care thrice today evening and requested him to open the services because it vry very urgent for me for my deal with client in Malyasia but he refussed to proved the servises and the miss behaved with with said if you are not able to afford to pay than don't make call so i feel very very imbrassed so i have descided to make an complain on comsumer fourm.
please help me so that we can take some action against service provider.
Thanking you,
regards
Rajeev Ranjan
D 83, 1st Floor, The Palladians,
Sector-50, Gurgaon
Haryana
Mobile: [protected]

Airtel mobile connection — service disconnected without notice

sir,
i took 2 additional connection of airtel under cug to my company employees by submitting the copy of the proof and personnel verfication on 9.5.2008. the connection was given only on 15.5.2008 and the service was disconnected on 19.5.2008, since the agent who has taken my proof of identity was absconding with the papers.

Airtel never bothered to contact me to inform the same but discontinued the supply. till date iwas not contacted to restore the line despite my complaints to their executives.

iam terrilible annoyed and taking the matter to consumer court.

can u help me in taking the company to consumer court and redress the greivance.


balaji
rajhanopticals, chennai
21.5.2005

Dear Sir,

I am user of Airtel postpaid No. [protected] at Haridwar,
i am paying all bill of time to time but not received any bill
of 4 months, inform bill amount only for sms, not sent the any details for us, these are some problem uses of post paid,
then i decided to change of my plan post paid to prepaid,
i have submitted the all formalities and outstanding for the Haridwar office from 08/12/2008 .
The told my mobile working within two and three days for outgoing and incoming calls, but till date my mobile no. is not working from prepaid.
in this duration, i have visited three & four times, but could not found positive response .

I here kindly request you to, please pay attestation for the same.

Thanks

Sanjay Singh
Indo Asian Fusegear Ltd.
Haridwar

Airtel Postpaid Connection — discontinued service due to company negligence

I have a post paid mobile connection from airtel [protected], I had asked for a change in address as i had shifted house. No one from airtel came to confirm the address to the Amritsar cantt where I stay and now they have disconnected my service when i am out of Amritsar and am facing extreme haressment.

AirTel — Postpaid Mobile Connection disconnected

I’d lost my handset having SIM of ph. No. [protected] on 29-Mar-09 and thus requested to block the lost SIM to Customer Care

Then I left India for around 3 months and returned on 25-Jun-09.

Now I needed a duplicate SIM of the [protected]. So I called Customer Care on 27-Jun-09 for the same. They told me that they have permanently disconnected the no. as it was not used for more than past 3 months (Though the period is less than 3 months). Anyways I asked for duplicate SIM, the executive told me to go to any Airtel outlet and give an application and I’ll be given the SIM which will get activated within 4 hrs. CC Executive – Pankaj | Call no –[protected] &[protected]

So on the same day 27-Jun-09, I went to Airtel outlet in Sector-18, Noida which from first instance was quite an un-human place where no ACs were working, Drinking water served was too hot to drink and overall the behavior of the executives over there was quite pathetic. Anyways when I asked them to provide me the duplicate SIM they asked for some documents which seemed irrelevant to me and wasn’t possible for me to provide at that time. As per them the info given to me by Pankaj was wrong. So I called another time the Customer Care (CC Executive – Preeti | Call no –[protected] and lodged complaint about the airtel outlet and also the wrong information given by Pankaj and the phone disconnected in the midway.

Getting negative response from the Airtel outlet, I once again called Customer Care (CC Executive – Monica | Call no –[protected] and had to explain everything once again and she was helpless due to your policies. And asked me to mail to [protected]@airtelindia.com.

Now, I’ve few questions for which I need answers:

> Why my ph number was disconnected before 3 months? In between a bill has been paid for it.

> If disconnected then why not proper intimation or confirmation was given to me either by phone or email?

> When asked for reactivation, why not proper information for required document was passed to me?

> Why not the Airtel outlet is made a human place to visit?

> Why not the executives over there and at phone are given proper training to how to behave with the Customer and pass correct information?

> Where is my mistake for which I’ve to manage my work without phone? And spend so much of time in calling and writing mails.

> Why do I need to resubmit documents which I’d already submitted?

> Seeing all the problems with Airtel service above, why should not I close my account with Airtel and get my Advance Rental back?

Neither there Nodal Office nor Appelate has any satisfactory solutions to the problem.

-Mohit

Airtel Mobile — Disconnection of Postpaid Service

I procured an Airtel Postpaid Connection from Chakala ARC on 04-Jul-2009. The service was activated on the same day.
The details of the connection are -
Owner - Nikhil Shrirang Limaye
Mobile number - [protected]
Relationship number[protected]
Deposit amount paid - 500
Bill Cycle date - 21-Jul-2009
First Bill received on 28-Jul-2009
Bill Payment Due date 08-Aug-2009
Bill amount - 117.06
Bill Paid online (http://airtel.co.in) on 22-Jul-2009
On 28-Jul-2009 the service was disconnected. I attempted contacting Airtel call center 5 times over 121 using my other Airtel postpaid numbers. Everytime I reported that I have a problem, the problem was heard and before any resolution can be obtained the call was disconnected.
I called up Airtel call center using my MTNL landline over [protected]. The call went through. I reported my problem and it was mentioned to me that the service was disconnected as the service was not used. In order to get this service activated I need to visit ARC.
How is it justified for disconnecting the service even though bill is paid well before due date?
How is it justified for disconnecting the service when it is not used?
Neither I nor any of my family member had instructed Airtel for disconnecting the service. Airtel did this disconnection on it's own without any intimation to me. Even while paying bill online there was no error or warning message mentioning that service was not used and will be disconnected. If that would have been the case I would not have even paid the bill.
Airtel is just out to make money and harass the customer without any reason. While accepting bill amount well in advance they have no hinderance. But, in order to activate the service they would not do it online or through call center. For that Airtel forces the customer to waste time and energy to travel to a ARC, wait in the QUEUE and then like an obligation will activate the service.
I am going to waste my time today (29-Jul-2009) evening visiting Chakala ARC (ARC from where I purchased this connection) to get this connection activated. Let me hope for the best.

Airtel Postpaid — my card is permanently disconnected without informing me

To,
whomsoever it may b concern

i am havin mobile number [protected] which i had took on 13th june 2009. the very next day they disconnected it for no reason. after visitin more then 6-7 times to airtel relationship centre and many calls on helpline they asked me to pay rs 5000 as dis is special number. i did the same..and the card got activated. but after 20 dayz it again got disconnected and when i asked the reason they told itz due to negative verification. verification was already done before but they told ityz not done. so i gave request for re-verification. for continuous 4-5 dayz i gave complaint but dey didnt done anything. but den in mail which i had send dem i had mention that i wil report this thing to consumer forum den they activated the next day itself and also told me your verification is positive. and now again today i.e. 06-08-09 they have permanently disconnected for no reason. this is my business number and already given to all of my clients and is on my visitin card also. i hv cleared my dues as well.

this are my earlier interactions with airtel.

Dear Mr. Sanghavi,

Thank you for contacting Airtel.

We understand from your previous interactions, you have expressed concern over deactivation of outgoing services and delay in Address reverification for your Airtel number [protected].

We completely understand your concern and sincerely regret for inconvenience caused.

Your concern regarding reverification has already been forwarded to the respective department. Please quote the Service Request number 22216693 in any future communication about this request. We would revert to you by 07/08/2009.

For further assistance, mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards,


Usha Rani

Simplify Life with Airtel Selfcare. Just dial *121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent: 30/07/2009 09:38:09
Subject: Re: OUTGOIN CALLS BARRED. [|BAL|[protected]|[protected]|]

itz my humble request that if possible try to send the executive in morning bcoz den i have to leave for my office or else ask him to call me and come so that i can make it accordingly bcoz itz already 10-11 dayz since my outgoing calls r barred.

________________________________

From: [protected]@airtelindia.com [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Wednesday 29 July 2009 7:01:51 PM
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

Dear Mr. Sanghavi

Thank you for contacting Airtel.

We regret for delay in responding.

We understand from your previous interactions you have expressed concern over deactivation of outgoing services due to Address verification for your Airtel number [protected].

We realize that this situation must have greatly inconvenienced you.

Your concern regarding reverification has once again been forwarded to the respective department. Kindly quote the Service Request number 22216693 in any future communication about this request. We would revert to you by 07 08 2009.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Usha Rani

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:58:40
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

today is 28th july and itz now 8 dayz since i hv given request for reverification. i think u dont know the importance of customers. So now finally i will b reporting to consumer forum. Really this is the service u people offer to your customers.

________________________________

From: [protected]@airtelindia.com [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Friday 24 July 2009 10:38:02 AM
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

Dear Sir Madam

Thank you for contacting Airtel.

We understand from your previous interaction you had expressed concern over the delay in Address verification for your mobile number [protected].

We understand your concern and will work towards resolving the same.

Your concern has already been registered. Kindly refer to the Service Request number 25104138 in any future communication about this request.

We would revert to you by 28 07 09.

For further assistance mail us at [protected]@airtelindia.com.

We value your association with Airtel.

Warm Regards

Lokesh Boopathy
Customer Care Executive
Bharti Airtel Limited

Simplify Life with Airtel Selfcare. Just dial 121# and get instant information related to your account on your Mobile Screen.


[protected]Original Message[protected]
From: [protected]@yahoo.com
To: [protected]@airtelindia.com
Cc:
Sent:[protected]:00:32
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

does the re-verification takes much time..i had given request on 19th july and today is 23rd july. again tomoro evenin m goin out of town. den again such problem will arise.i donno watz wrong with airtel. i wil b goin tomorow evenin @ 7 so send your executive before or else on monday.. am waitin for more 3-4 dayz den finally if it doesnt works out den i wil b reportin it to consumer forum.

________________________________

From: [protected]@airtelindia.com [protected]@airtelindia.com
To: [protected]@yahoo.com
Sent: Wednesday 22 July 2009 3:01:56 PM
Subject: Re: OUTGOIN CALLS BARRED. [ BAL [protected][protected] ]

Dear Mr. Sanghavi

Thank you for contacting

postpaid — permanently disconnected without any info

dear all, really feeling shy to have airtel postpaid connection, see wat airtel people did me:- am nanda kishore reddy from nellore, my mobile number is :[protected], i have been using this mobile for 2 years, one fine day i.e on 27.10.09. the so called respected people of air tel "PERMENANTLY DISCONNECTED" my incoming and outgoing calls with out any explanation, see the story is started here: the day i started calling calling to customer care but there response is sorry sir , we called u but its yr mistake that yr were at meeting,as am a guy working as a area manager in a reputed company. so they didnt bothered, they said simply sorry . really why i dont know airtel recruited half boiled knowledge people in service centres , they didnt revealed that my connection is permenantely barred, after many days they said yr number was barred, so i went to office for paying the amt and at last i paid and frm here the show story starts:- Really people r very busy and impatient evn to listen also , one fine guy came and collected amt and throw me a receipt and said they r going to release with in 4 hrs, gone 4 days gone , no response evn till today and yesterday took my sim also but no response. after that i came to know that my bill was not updated in the system, after a big excercise i made my bill gets activated, till now my connection is not active:- To whom i need to complaint? really if yr company follows any "ETHICS" pls do respond to my prblm, u know wat our great airtel people will do in Nellore show room, evn at lunch time also they will keep closing the shutters of the office, usually this will misguides the people.
see my mistake not u pay the money in time, u charge me fine but its not fair like this, u give a simple sms of bill payment, we will b in alert .Finally
see i loose many interview calls and customer calls , and evn in terms of bussiness losses, who will justify this?, because u got the money, i lost evrything, am avbl in this number pls do contact:[protected],[protected]
i[censored] have any moral remains do solve my problem taking it as a high prirority, if yr helpless do escalte to yr higher officials.kindly recruit quality people in yr offices

Airtel Post Paid — DISCONNECTION OF SERVICE

Yesterday i.e on[protected] i have lodged complaint for the difficulties i have faced in getting activation of my service from[protected] till yesterday ie[protected]. From 18 hours of[protected] onwards my service was activated and functioned till 18 hours of today. to my surprisingly my service/SIM was inactivated for the best reasons known to the airtel officials without any communication/information. this amounts deficiency of service. i once again requesting to take necessary steps in this regard SKSKSARMA

Airtel Post Paid — Service Disconnected

Hello,

I converted my prepaid Airtel number[protected] from prepaid to postpaid on January 29 by going to the Mahadevapura Airtel Relationship Center in Bangalore.

At that time I paid a deposit for 300 Rs and was told address verification would be done in the next 24 hrs. I chose the Turbo 299 plan and completed all the forms as well as provid identity and address proof along with two photos.

My connection got converted to the new SIM on Jan 30. The Address verification took place on February 1. Same day I got call from customer service welcoming me to Airtel and also icreasing my credit limit to Rs 2000/. I also received a paper letter confirming my plan as well as address from Airtel. I also signed up online to manage my account.

Yesterday while I am in Hyderabad, I receive an SMS saying Airtel has not received my documentation and my outgoing will be barred in 48 hrs. Because of all the activities mentioned above had happened I assumed it would be a mistake. Today within 24 hours my phone does not have any service( Outgoing ang incoming). I am in Hyderabad and in no position to visit an ARC in Bangalore till Friday.

I call up the Karnataka customer support and they tell me that I have not submitted my Subscriber Enrollment form. Can you please tell me if I have not done it

1) How did you enroll me in my Turbo 299 plan?
2) How did you send a welcome letter?
3) How did you call and increase my credit limit?
4) How could I sign up online?
5) How did your personnel complete address verification?

Even though I asked all these questions to the agent he was pretty rude and said that he cannot do anything as it is the document department who barred my number.

The whole thing does not make any sense to me and looks like the whole support infrastructure is poorly run and mismanaged. The only explanation I have is the document department or whatever has lost documents and is penalizing me for their mistake.

I request you to atleast activate my number till this Friday( Feb 12 2010) so tha tI have phone connection while in Hyderabad. I will visit the ARC and do the needful when I am back in Bangalore on Friday.

Thanks,
Sujith

Airtel mobile connection — Disconnection of services

I requested airtel customer service located at shopprix mall, shop no. 225A and 225 B, sector 51,Noida to change the services of my mobile No. [protected] from postpaid to prepaid basis on 10 03.2010. I deposited all documents and got connectivity on 11.03.2010. All of sudden , phone was disconnected on 18.03.2010 through a message with the advice to contact the mobile shop.
Without the connection, my all activities were shattered. My family could not contact me in the morning from Australia as they call daily at 5.45 a.m. They were all under tension as I live here alone.
I am a senior citizen. I am not interested in any sort of compensation but service providers may please be asked to be helpful to the customers.
Thanks and Regards.
Atma Charan

To,
whomsoever it may b concern

i am havin mobile number [protected] which i had took on june 2010. the very next day they disconnected it for no reason. after visitin more then 2-3times to airtel relationship centre and many calls on helpline . and when i asked the reason they told itz due to negative verification. verification was already done before but they told ityz not done. so i gave request for re-verification. for continuous 4-5 dayz i gave complaint but dey didnt done anything. but den in mail which i had send dem i had mention that i wil report this thing to consumer forum den they activated the next day itself and also told me your verification is positive. and now again today have permanently disconnected for no reason. this is my business number and already given to all of my clients and is on my visitin card also. i hv cleared my dues as well.

this are my earlier interactions with airtel.

ILAYARAJA

Need some information
Why address re-verification? in Post paid card in Airtel
My name is Subbu i am postpaid user in Airtel hyd/..

As per the telecom rule while applying for airtel connection we are provide the details i have did that . But yesterday i have a got message i need to re-summit the details.. I have nt change company and i haven’t change my address too ..
Then why i need to provide an one more copy to airtel ..

Please provide an explanation about the request

AirTel — disconnection of number without informing

Before 4 days i have got a message please verify your account for that i have visited to miraroad ARc and submitted my documents and on 19/10/2010 they had disconnected my number without informing me later i talk to customer care but they were also not responed properly again i have talk with there sinior person Mr.Mehrul he had given me the number of Mr.asif khan i have called him he replied me that he dose not belong to Airtel and they had completed puzzled me throug this situation.
Please help what to do with them .

sue them

Airtel — Without Informing Number disconnected

Respected Sir
I am using one airtel no [protected] from last three years..but from last year i am out of maharashtra...so i am using that no whenever i am cuming back to maharashtra.. this diwali i came back maharashtra on holiday and i came to know that my service is stoped by airtel without informing me even if the validity of service is till 2013... they are not giving me any valid reson for that....
please help me..
mail id - vijaysinh.l.[protected]@gmail.com
contact no-[protected]

Warm Regrads
Vijaysinh Bhosale

AirTel — Number permanently barred

My bsnl Number-[protected] but i have MNP to Airtel,My Number is approximate two months activate but las three to four days incoming & outgoing is barred,i am talk with Airtel costmer care they given me answer your proof not recieved our company but i am given the proof two times M/s Sneha Commnication,New shivpuri,Santokh Nagar,Ludhiana,I am using this number last eight year.

please do the possible action in company

Rakesh Kumar
M.No-[protected]

Airtel — Complaint against disconnection of postpaid mobile connection

Hi,

I wanted to bring to your notice a point of view of a utterly dissatisfied, disgruntled customer of yours who used to be a loyal customer for the past 10 years. I have been a loyal customer of Airtel for the past 10 years. You can check my credit history during the tenure and not a single bill has been defaulted. In fact, I have been paying my bills before the due dates. I have been loyal to Airtel which can gauged by the fact that all my family has a mobile connection from Airtel, I have a landline connection, broadband connection & DTH services from Airtel.

Problem story: I got a new mobile number from Airtel ([protected]) in the month of May 2011 under a corporate plan for HCL. I had planned to give this connection to my dad as he required it. The number had not been used due to some reasons. Today morning I called up customer care, since when I called the above mentioned number it was being mentioned as number does not exist. The response that I got was that the number has been disconnected since the month of July which came a big shock for me.

When I asked that why was I not informed about the disconnection beforehand, the response was really funny and ridiculous: “Sir, we informed you by SMS on the same number ([protected]) 3 days beforehand”. Now can someone put some commonsense in these guys to tell them that if a number is not being used for a certain time, then why are you sending notifications on the same number. Why do you guys take an alternative number and an email id along with the billing address? I was asked to visit an Airtel showroom to get the issue addressed. I asked for address near sector-18 Noida. I was given the address as “G-26 Savitri Market, sec-18 Noida”. When I reached the address, I was shocked to know that the airtel showroom has been shut down since the past 3 months. I was appalled that the customer care executives did not even care of the whole situation a customer of theirs is.

Important points from a dissatisfied customer:

1. The Airtel customer care has gone from being the best to bad to the worst now. Every time a customer calls for the same issue, he/she would get different responses. No one and I mean no one including the floor supervisors know how to talk in either Hindi/English. They keep the customer on dead air for endless times.
2. Airtel has stopped keeping its promises, I was told that I would be getting a call back from the backend team (I thought Airtel was one team) within maximum 2 hours, but I did not get it.
3. Airtel needs to re-check its SLA’s: How can you say that if a customer defaults the bill for a single day, we will charge extra amount and at the same time you take 72 hours to re-activate a connection which should not take more than 24 hours.
4. Airtel needs to make sure the processes laid down are followed to avoid customer dissatisfaction: Is there a process of getting in touch of the customer on an alternative contact number (which is taken while submitting the documents)? If yes, then it is currently not being followed.
5. Airtel needs to make sure its records (if not for the customer records, at least Airtel’s own records) should be updated. Airtel customer care does not itself know that their showroom has been shut down for the past 3-4 months.

Expectations: I have a very simple expectation from Airtel. Please let me know what do I need to do now regarding the mobile number ([protected])? If I do not get it re-activated, is there any expectation that Airtel has from me with regards to bill submissions,etc

Conclusion: At the end of all this conversations, where I spent almost half of my day fighting and debating with Airtel customer care trying to explain them that it is a mistake from their side and not mine (which their floor supervisors (Vijay Singh & Arun Kumar) agreed to), I had thought of putting a complaint against Airtel on the consumer forums court (which I eventually will). Also, in due course of time with the help of mobile number portability I would change my number from Airtel to any other Telecom company. I would also change my broad band connection and remove Airtel DTH services in due course of time.

In short, Airtel is going to loose a loyal customer very shortly.

No remorse has been shown by Airtel on losing a loyal customer. All i need is the Account number for the mobile number ([protected]) so that i can make a full and final payment and settle the dues

Hi,

It has been almost 40 days since my Airtel Digital TV Set-top box started mal-functioning. I must have made at least 15 complaints to the customer care but they gave aonly assurance and never bothered to get my problem rectified. Each time I called them, they used to give me one fresh date and when I told them that I have received the same assurance earlier, they would tell me that this time it will bes olved but till today they have not even bothered to contact me.

It is really shocking how shameless a company can be in this age of competition.
They will send you hundreds of SMS regarding the expiry of your account but will never bother to solve your problem.

I hope their nodal officers (rather sarkari babus) are seeing this complaint and take some action on this.

I also hope their CEO Mr Ajai Puri is also taking note of it and see how their sub-ordinates are running the company.

Vivek
([protected]-customer id)

AIRTEL DIGITAL TV — No Response towards complaint registered

This is in regard to the complaint (Complaint No: 5971292) i had made to Airtel Digital TV Customer Care. I am very disappointed at the poor response of the company towards my complaint.My complaint was registered on Monday,till now no resolution has been made.I have been calling the customer care for a week now.

Kindly provide a solution ASAP.

My Customer ID is : [protected].

I am a customer of AIR TEL DIGITAL TV ID- [protected], my set up box was not functioning so i took to the here customer care office in CRPF square Bhubaneswar, they changed and gave old one.Now that also got technical problem and I paid so it was repaired and again after 2 month the same probblem came.Now they are asking me Rs.350/-for old setup box which has only 3 month warranty.If you provide this kind of service then how can we manage?So please provide necessary service as soon as possible since I have recharged and now amount is getting deduct day by day.

Hello

I have made my postpaid bill payment of Rs.620/- on 23.12.08 at NDR Lobby by cash. They gave me a voucher ( not receipt) with seal as an acknowledgment. But I found that my payment is not updated and I have even got a call from Airtel - Chennai to make my payment immdly. I have logged the complaint with Airtel ( ref.[protected] and told them to findout from NDR lobby why my payment not updated, but they inturn telling me go personally to NDR lobby to find out the problem. I think Airtel has become very worst in serving their customers.

regards
Natraj
Ph[protected]

AirTel — Bill not updated

Dear Sir,

My number was [protected] which was ported to BSNL 2 months back, but before portability I went to the franchise of airtel to settle my due and they requested me to deposit Rs.180/- and so i did on 1th may,2011 and got my No Due Certificate.

On 6th june,2011 i was again asked to deposit Rs.205/-.. I clarified that the amount has been paid and the receipt is with me. After that a number of calls were received from your customer care, delhi again asking for the payment, despite i have made it already and told them..
And i also contacted the franchie to inform you regarding the payment.

The franchie gave me the TX ID number[protected].
Again on 16th june,2011 call from Delhi by number[protected] came and they gave me fax number[protected] to fax the receipt and i faxed it.

They also wanted that i should speak to Mr. Amit (i don't knw him) and they also gave me one site- [protected]@in.aegisglobal.in.. I tried but this site in not available..

A person called from Delhi to hold my line to talk to Mr.Amit and after that he said he'll call after an hour. Next day again same happend..

Then I again contacted to franchise. he gave me the receipt number- [protected], dated 22nd june,2011..
But on 30th june in evening, despite knowing that on saturday And sunday offices are closed, they disconnected my number without informing.

I again contacted franchise and lodged complain with number- 267389..

So it is requested to kindly look into the matter and get my number activated as soon as possible.. If any action is not taken by coming monday, then i shall be moving to consumer court lodging complaint against you people..

Thanking You,
Manak Mishra
jaipur, Rajasthan.

Airtel GSM — Incoming and Outgoing call details

For my prepaid number: [protected] I wanted both incoming and outgoing calls for May-2012 very very urgently. Outgoing calls very important for me. Airtel gallery not helpful on this. Please sendat prescribed mail address of this number.

i am gaurish kumar soni using my airtel number [protected] form last 2 3 years. I have charged unwanted internet charges for 4 5 times when i was in roaming and my account get nil, i suffer so many times because of this charges. I am complain to the customer care but my problem not solved by the executive because of this reason i am going stop and change my operator to the other operator. I face so many probem on the roaming please consider my request .

as i told you airtel services are sucks, as your concern no one called me after one hour nor either activated my servicess.plz tell me what to do.

Airtel Mobile — Airtel consumer care are lier and cheater

my name md asif and mobile no [protected] airtel consumer care are lier and cheater he has giving new offer like exmple he has give a offer recharge with rs 4 and get daily 100 sms free first sms will charged will be rs 60 and 99 sms free when i using this servise i have charged all sms then i call to consumer he give date but my problem not slove and many thinks saying lie and cheating so please help me and reply me

Airtel Postpaid mobile connection — Non Refund of ISD Deposit even after disconnection

I got my Airtel mobile number disconnected on 31/12/2008, and while i was using the mobile number, I deposited an amount of 1500 Rs. towards ISD connection which I was informed that it is refundable. At the time of getting the number disconnected, it was confirmed that i will be getting back the amount in 15 to 20 working days by cheque to my mailing address. itz been two months, and after inquiring, nothing happened, again all lame execuses by Airtel. Surprisingly in Feb, 2009, i get monthly bill reminder from Airtel asking me to pay for usage made in Jan, 2009. Ain't this fleecing / cheating the customer. Please, please, stop doing this, or alteast some law need to be constituted again all these service providers. When they want payment, they harass the customer, and when they have to pay up, they mess up.

Dear Sir

I have also send same problem on your www.airtel.in/airtelpresence with application receipt which i have deposited in your airtel zonal office in agra.

Dear sir

Pls send to me your solution. that what you have done .


Thanks & Regards

Satish Kumar

Dear Sir

When u have solved my problem then i have received new bill for same no. so pls look in this matter.

Thanks & regards

satish

[protected]

AIRTEL- CALLING CARDS — Misselling by Airtel on their calling cards

I had enquired about the Airtel home calling card at the New Delhi international airport. I was told by their representative that the calling card does not involve any cost of access except the call rate of Rs8 per minute. I had also specifically enquired if this was true for Singapore and I was told that the same was true.

However, I later found out that each access using the calling card costed me Singapore dollar 2.5. This is way above the amount that I would have paid, had I jsut used my local India number. On my return I contacted a person by the name of Sunil. This gentlemen was least interested in sorting out the issue. I later found out that mine wasn't an insolated case and that many others have faced similar fate by using the calling cards

Interestingly The Airtel customer service representatives disconnect the phone as soon as you tell them that you have a complaint

Hi,



I have an Airtel 4G connection in pune. The sales guy told me that the tower is in my society while taking the connection. Post an amazing demo i went ahead with it and today after a wifi router which cost me nearly 5500 + running a wire a from the sweet spot (demo spot) to my work station another 2000 i have nearly lost 7500 in the whole ordeal. Today nothing works. I get frequent disconnections( 20 to 25 minutes and i am disconnected) My complaints to the customer care has been just pushed between their two teams which is their Network team and the other is the home visiting engineers. They now tell me that the site is 500 mtrs away from house and thats the reason i am facing this issue. The network team even had the audacity to to tell me to suspend my account till they dont get adequate conenctivity in my area. On my call to the customer care today i realised that i have played online games and the charge is another 6oo for that. I would have loved to play games but not on a connection which i could not even use. My guess is under the pretext of testing the visiting engineers have been playing them. A very BAD experience. On my questioning on authentication before making such payments for such games i was not given any answer. They say you may have accidentally clicked on them.

Guys. My bad exp. In aloss. After paying taxes and not getting any services from the government i am now even facing these private service providers and getting the same crap.

My Last try to approach some senior authority at the Airtel website gave me the below notification (note: This is a copy paste from their website after clicking on the link for Grivance Redressal on the below mentioned. Another anecdote from Airtel :). Even here i as a consumer am being blamed to pull their site down.

WebSite : http://www.airtel.in/wps/wcm/connect/about+bharti+airtel/Bharti+Airtel/Need+Help...⇄

Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.

Please contact the server administrator, [protected]@your.address and inform them of the time the error occurred, and anything you might have done that may have caused the error.

More information about this error may be available in the server error log.

I think the below email will throw light on my plight with Airtel 4G in Pune. The joke is it says Platinum Customer Care. As a reply to the below email, they sent me the latest bill!!! Yeah right!!!
[protected][protected][protected][protected][protected]--

[protected] Forwarded message[protected]
From: Anup K <[protected]@gmail.com>
Date: Fri, Dec 21, 2012 at 3:49 PM
Subject: Airtel Mobile 4G SIM#[protected] Account #10324XXXXX
To: platinum.[protected]@in.airtel.com
Cc: [protected]@airtelmail.info




Hello Abhilasha,




I subscribed to the Airtel 4G (USB modem) as soon as it launched in Pune in Nov 2012. I was very happy and expected and was promised a wonderful browsing experience at lightning speeds and great connectivity. Instead what I got was a product that has barely worked for 10 days in the last 8 weeks and a customer service team that is hardly reachable and creates service request numbers when I reach them only to auto-close the requests without any action on the same.



The service was tested by your sales guy and service engineer prior to my buying the product and was told that there is excellent 4G coverage in my area and that connectivity would not be an issue. On the recommendation of the sales rep (Mr. Shekhar) I purchased the 4G USB modem along with a TP-Link 4G Wi-Fi router totaling to Rs. 7500/-. I paid in cash on request since I was told that paying by cheque would delay activation.



The problem started two days after I bought the product with the USB modem not responding and zero connectivity. I tried contacting the customer service helpline @ [protected] and was unable to get anybody to take down a service request. I tried all options on the IVR and everybody who picked up said that the IVR had not been setup for 4G yet and someone would call me back. I was not even given a service request number. After a week I was able to reach someone who told me that somebody had notated my account with the remarks "Customer requested deactivation" and that my account had been disabled. This was when I had paid the first bill sent to me ahead of time. When I contested this, I was told that there was some error and that the account would be reinstated. The same day the service was resumed and worked for a couple of days.



Since then, the device has again stopped working and I have been chasing the customer service helpline ([protected]) and the sales rep @ +91-98602XXXXX but to no avail. Both the devices sit on my desk without any use to me. However I am getting the bills for the service on time. I have been able to get some service request numbers; however they have been auto-closed as before without any resolution. (Complaint #47503115 dated Dec 9 2012, #47541762 dated Dec 11 2012, #47596027 etc.). In the interim I am forced to use a Reliance Netconnect+ USB modem which may not be a 4G but does the simple job of keeping me connected really well!!!



I am clueless on how to proceed further on this and then I get the below email telling me that I am a valued customer and your favorite. I really do not know whether to laugh or cry.



Please tell me how I can return these devices to your office. Looking them lie on my desk without use keeps reminding me of my folly.



Yours sincerely,



Anup K



(One of your valued customers and a favorite of course!!!)








[protected] Forwarded message[protected]
From: airtel <[protected]@airtelmail.info>
Date: Fri, Dec 21, 2012 at 12:15 PM
Subject: You are our favourite
To: [protected]@gmail.com






Dear Anup K airtel mobile : [protected]

You’re one of our most valued customers. You mean the world to us. You are our favourite.

airtel favourites is our way of thanking you for choosing airtel and our commitment to do everything possible to enhance your experience with us.

We’re always here for you
We have revamped our 121 hotline, ensuring you have rapid access to our service executives at all times, should you wish to speak to them. Alternatively, you could write to us at platinum.[protected]@in.airtel.com. So please feel free to call or write to us; we promise to respond to you within 4 working hours.

We’ll lend a hand to you
We understand you keep very busy and are often pressed for time. If you like, we can come to your doorstep to pick up payments or documents, to deliver SIM cards and even to optimize your data settings, for a small fee. We’ll also help transfer your airtel connection, when you relocate. Along with a similar number and zero activation charge, you’ll receive a special roaming plan while you move cities. Please just call us at 121.

We’ll go the extra mile for you
The next time you travel abroad with international roaming, you’ll get the special benefit of zero security deposit. In case you’re away longer, we can keep your number locked, for a small fee, so you can continue using it once you’re back. We’ll also be glad to enhance your credit limit if you so desire.

Our endeavour will be to continually enhance your airtel experience in many more ways. We’d also love to hear from you on any suggestions or comments that you may have. Please do write in to us.

Once again, thank you for choosing airtel.

You’re our favourite, and we’re here for you.

Warm regards,

Abhilasha Hans
Chief Service Officer
Bharti Airtel Ltd.