Airtel Complaints & Reviews

Dear Sir,

From last 15 days I am getting low balance messages on screen every minute.
I have complained more then 10 time on phone, twice on [protected]@airtel.in but the problem is still not resolved. Now customer-care has stopped taking my calls. When I used alternative number to complain today customer-care representative lost his temper, when I told him to escalate the call , he simply disconnected the line.

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Airtel/Cricbuzz
Location: India

Parth Mehta on April 16,2012
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Dear Sir,I have never subscribed to cricbuzz service. Still you have chosen to provide me the same and continue deducting Rs 5/- per day which is very bad. For God sake, please unsubscribe me from cricbuzz immediately and stop deducting the mat of Rs 5/- per day. This is clearcut blackmailing of a genuine customer which should be stopped immediately. Parth Mehta Mob No-[protected]

Had applied for broadband service on the 1st of april 2012.
1) 1/1/12: Initiated call for new broadband connection bearing ref no :[protected]. 2)The sales guy collected the cheque for Rs.699/- plus an additional Rs. 100/- for some notary issue. 3)7/4/12: Comp No: 14025268. 4) 14/04/12: Comp No: 14353638, Promised time to resolve :within 10.36AM on 15/4/12. 5) 15/04/2012: Comp No: 14381784, promised time to resolve 8.25 PM on 15/4/12.
WE spoke to the following people with their Interaction IDs:
1)Arun(Customer care executive[protected], 2) Saritha( Manager[protected], 3) Sridhar(Manager[protected], 4) Pooja (CCE[protected]. Our TBLR no TBLR479236.
Today is the 16th of april 2012. WE have been repeatedly calling the airtel customer care for the result. We have complaint IDs after complaint IDs and promises after promises. And now they are telling that our house address is wrong, which is again their mistake for wrongly typing our address as 15th main instead of 1st main (document provided was rental agreement with correct address). Still there is no response from them. They are even least bothered about us complaining to the consumer forum. We have wasted our time , money and our patience in this petty issue, which could have a simple solution. Please take this matter seriously as this lethargic and negligent behavior is causing a lot of problem to the consumer.

conection will be deactivated
In the month of Feb 2012, I have purchased the Airtel Sim from Bangalore.i submitted the following documents...
1) Copy of Driving L ID Card.
2) Two Passport Photo's.

Today I got a message from this AX APEF that as my name and address is not matching with the database of airtel hence my phone will be barred within 24 hours. however am in roaming currently so unable to submit the documents again to airtel . Plz look in to this matter & do not barred this no.

The details of my Number are:-
Sim No.[protected]
Mb. No. [protected]

Dear Sir / Madame ,

Please find below my Broadband Details ,
Name : Musthafa
Air-tel Number : [protected]
Billing Cycle : 11/03/2012 to 10/04/2012

ON 1/4/12 at 1:30pm smart byte plan was automatically activated to me ( Smart byte 20GB - Rs.799/- ) .

# I came to know about this on 2/4/12 and called 198 customer care and spoke to Kadir and asked him to deactivate it ASAP , told him its not activated from my end. without taking a complaint he asked me to send a mail to 121 .

# I did send a mail to 121 on 2/4/12 at 9:23pm with my unbilled usage attached where i had 19.66GB left and asked them to deactivate it and mentioned that its not activated from my end.

# I got a reply mail from Bharath Kumar ( Customer care executive ) on 2/4/12 at 11.55 pm and he asked me to revert the post generation of forthcoming invoice to process on this concern regarding Smart-byte and charges for the same.

# I forwarded the unbilled usage on 12/4/12 at 2:14pm ( after the bill generation for that bill cycle )where my unbilled usage left was 16.12GB. I've consumed 3.88GB on the smart plan which was compulsory , without that smart plan my speed will be reduced to 256MB as per my existing plan but still i would be able to use Internet. I did the same and consumed 3.88GB . I requested them to do deduct smart byte charges from my bill.

# I received a reply from Revathi Eashwar rao ( Customer Service Agent ) saying

" We would like to inform you that, as per the invoice dated[protected] the DSL charges of Rs. 799/- has been charged towards the smart-byte charges. As you opted for 20GB on 01-APR-2012. Hence, the same is charged in the bill and there is no adjustment applicable for the same. "

This reply from Revathi Eashwar Rao is her careless approach to this issue, if she would have gone through my E-mail statements and attachments she will have the clear knowledge about the issue and will understand that its not being activated from my side and from DAY 1 i was contacting their customer care to deactivate the smart-byte.

# Again i replied her the same along with attaching the followings on 12/4/12 on 9:56PM ,

1st attachment : unbilled usage on 2/4/12 at 8:30 pm.
( smart plan 20GB was activated automatically on 01/04/2012 at 1:30 pm and the above attachment was taken on 02/04/2012 at 8:30 pm with 19.66GB's left. )

2nd attachment : unbilled usage on 10/04/2012 at 11:26 pm
( bill cycle is from 11/03/2012 to 10/04/2012 , on 10/04/2012 at 11:26pm the left GB's were 16.12GB. )

I requested any of the senior team to handle this issue , because every time i mail this information , a different person is replying to it without any knowledge about the issue.

# Without any surprise Sreenivasulu Reddy CV (customer care executive ) again a different person replied to my mail on 13/4/12 at 8:52AM saying ,

" To address your current concern, we have raised a complaint regarding the 14285534 with the concerned team. For your reference, the unique Service Request number is <number>. Our team will be contacting you by20-APR-2012 06:30 PM with an update on the issue. "


Its really frustrating that when I'm addressing my problem to customer care, my issue was simply thrown here and there . I asked on the first time to raise a complaint instead your customer care agent told me to send E-mail and after all the E-mail conversations again they raise a complaint.
Every Time i mail with attached details and with clear information and when i receive a reply , it clearly shows that none of the replies didn't have an idea about the issue or complaint. so finally i asked their senior team to address this complaint which even can't be done and a complaint was raised.

I kindly request you to take action against this , this is the second time with Bharti Air-tel where i am being charged extra for unwanted activation. This is a fraudulent action and shows incapability of their poor customer service team that failed to address this issue and made me to file in CONSUMER FORUM.

I strongly believe that my issue will be solved only after i post in CONSUMER FORUM. This is my third post in CONSUMER FORUM and i already has two of my issues sorted only after i forward it to CONSUMER FORUM and not by Customer care and My all three issues are with Bharti Air-tel.

I kindly request you to solve this issue and I've all the supporting mails and attachments , which can be produced if needed.

Thank You

Musthafa
Mobile : [protected]
Mail : [protected]@yahoo.com

So for no reason Airtel decides to subscribe iplayer subscription to my mothers phone number [protected]. I am not sure if its a technical glitch that these people have with their technology, But its very clear that Airtel just wants to make money from its users even though they dont opt to use their services.. I believe, Har Ek Frien zaroori hotha hai campain did not mean we can take money from our friends account anytime just like that...Anyway all that it sums up to say is for the love of your friends AIRTEL JUST DONT TAKE MONEY FROM OTHERS PREPAID BALANCE WITHOUT ANY REASON. GET THIS DAMN SERVICE DEACTIVATED ON THE NUMBER MENTIONED.

The person who has logged this complaint can be reached at [protected].

Hi,

I had called Airtel Customer Care in the month of March for applying
for a new Broadband connection. A representative named Lakshman ( Ph:
[protected]) had come home on March 17, 2012 collected the documents
and Rs. 1000 cash.

He gave a customer Enrollment form : Form No : 471034.

While filling the form he told me there is some issue with the port in
this area and so i would get my connection in 7 working days.

When i didnot get a call from him post 10 days, i started following up
and to my shock he does not pick my call. After multiple calls and
complaints to Airtel, i was informed that i will not be able to get
the connection at all and my money will be returned in 15 days time.

Its exactly a month now and neither have i got the connection and nor
any calls from Airtel explaining the issue.

My last compliant was registered on 4th of April , Compliant number :
13886616 and i was promised a resolution by 7th April, when i did not
get a call for more than a week, i called Airtel back and i was
shocked to know that the complaint has been closed without even
consulting me.

Can some one help me with this. I am really sorry to say that the way
this has been handled by Airtel has been pathetic. I really regret the
day i gave a call to Airtel for the BB connection. I would also
appreciate if Airtel can refrain from sending such representatives who
cheat customers with their money and provide wrong information. He
didn't have the basic courtesy to update me on the status of my
application as well.

Requesting someone to please have a look into it and let me know a
definite date of resolution be it giving me a broadband connection . I
dont' have good opinion of Airtel now, so even if i don't get a
connection, i am fine with it. but please give me my money back.

I am tired of following up.

Thanks
Smitha Santhosh
Ph: [protected]

I am D.Deshakumar i am using Airtel number that is[protected] from 2003 but suddenly A VULGAR MSG GONE TO ONE OF MY FRIEND YESTERDAY NIGHT...BUT I NEVER MESSAGED HER AFTER 12:10 am THAT IS ON 15th APRIL 2012...But she got a message at 12:40am...I want AIRTEL to find out the hacking going on in thire service...

NOTE: EVEN FEW FRIENDS OF MINE EXPERIENCED THE SAME PROBLEM ONLY IN AIRTEL SERVICE......
Please try to protect the airtel customers or else it will spoil our name as well as AIRTEL.....


Name : D.Deshakumar
Mob No. [protected]

I have just recharged with a rate cutter of 195 for my number so that i could make calls for 10 paise/min to air tel mobiles but after recharging when i make a call for 2 min and 9 sec my balance is deducted as 33 paise and the same when i spoke for 3min 24 sec my balance was deducted as 51 paise i really don't understand why these air tel service always cheats people and earn money just by mere cheating. I really started to hate Air tel with so much of forgery and cheating and also air tel is very well known for cheating people by deducting the balance for no reason and self activation of some stupid service of theirs.Air tel really sucks! but i am really planning to file a case against these stupid network service in the consumer court for really giving mental torture.Air tel really SUCKS!!!!

Airtel Company has blocked outgoing messages to BSNL network o[censored]ttar Pradesh.
The blocking is continued from last 12 days.
I and my other friends have registered numerous complaints to your Airtel customer care but they closed the complaint without doing anything.
Your Airtel representatives are pretending to resolve the problem but they know the problem is created by the Airtel Company due to any wrong intention.

We are surprise to see the cheap and unethical business of Airtel Company.
Airtel Company is deducting charges of SMS while the facility is barred for BSNL network. Lots of money and time has been wasted. And it may be a gain of Airtel Company.

i am the subscriber of the prepaid airtel mobile service my No. is [protected] . From the very beginning airtel debiting money as the charge of jobs alert service @Rs10/- for every three days which is fully unauthorised and unlawfull. In spite of several request they have not taken any action till date.please advice me whether i have to go to consumer forum or jago grahak jago option to unsubscribe the jobs alert service?

I lodged a complained on 5th of April, that my Airtel broadband connection is not working as there is no internet connectivity from ISP. As we have more office work to do at home and it’s stuck due to no internet connectivity since last 8 days and no resolution has been done till now.

I don't know which type of resolution they are doing, that is taking more than a week?

By that time we are following up to Airtel customer care center and each time they picks up the phone and says “Sir issue will be resolved by end of the day”. I am getting the same response from the past 8 days. But it’s not resolved yet. I am unhappy with the service being provided to me from Airtel.
Please look into the issue, otherwise cancel this connection.

Connection Details:
Account Number – [protected]
Phone No. [protected]




[protected] Forwarded message[protected]
From: <nodal.[protected]@in.airtel.com>
Date: Fri, Apr 13, 2012 at 9:20 AM
Subject: Re: UNHAPPY WITH SERVICE FROM AIRTEL
[|BAL|Qrc[protected]|]
To: sjain.[protected]@gmail.com


Dear Mr. Jain,

Ref: Email dated 12/04/2012, you have expressed your concern regarding
broadband connection not working for your airtel account number: [protected].

Thank you for writing to airtel and giving us an opportunity to assist you.

Please accept our sincere apologies for the inconvenience you might have
faced due to the under mentioned episode. We value the relationship built
with you and trust that one odd, unfortunate incident will not come in the
way of this association. We would like to reiterate that we share your
anguish and have taken adequate action to ensure the non-occurrence of the
same in future.

We would like to inform that your concern has already been registered with
reference number 13962576 and it would be processed by 13/04/2012, 04:00 PM.

Our team is already working on this and our executive will revert to you
shortly.

Please do write in for any further assistance.

Please feel free to speak to our call center executive on 121 regarding any
query/request and on 198 for any complaint, you can also email us at
[protected]@in.airtel.com.

You can get in touch with the Nodal Officer with your earlier request or
complaint number if it is still unresolved. Kindly note that our email id's
have changed. You may send an email at nodal.[protected]@in.airtel.com or you
may call at[protected] from 9:30 AM to 6:30 PM Monday to Friday. The
Nodal officer will provide a resolution to your complaint in 10 working
days.

If you do not receive a satisfactory response from Nodal officer you may
send an email at appellate.[protected]@in.airtel.com or you may call at
[protected] from 9:30 AM to 6:30 PM Monday to Friday.



Assuring you our best of services
Yours sincerely
Bhaskar
Nodal Office
airtel Telemedia Services

Hi ,

Still I am not able to get resolved with the issue.
As I am seeing in the middle of the mail that the issue will be resolved by 13/04/2012, 04:00 PM but still the status is same from past 8 days i.e 06/04/2012.
Also from past 8 days I am calling the customer care regarding the issue all the time I got the same response that your request will be completed and resolved by EOD tomorrow but I don’t know when this tomorrow is going to be come and also I have contacted cancellation department as well to disconnect my broadband connection but in this also they are not able to do anything .
So just want to know that this problem will be resolved by Airtel or not and by what time?
Also I am not going to pay for the period for which I am facing the problem so this also a concern that how I will be taken care regarding this as I had already received a bill for this month including the period for which the issue is currently going on i.e 06/04/2012 to the till date and so on .
So this is a humble request to you people and teams that please help me out in this matter as due to this I am facing many problems and also lagging behind with my office works as well.
Please give me a quick reply with the positive response.



Thanks,
Achin Jain

sir 13/04/2012 in morning my airtel balance account balance is 98 rs. but afternoon i check my balance my balance is only 39 rs. i call airtel executive they have tell me you have internet but i have not use any internet.

so please help me, and please rembresh my balance

thank you

sanjay kumar
[protected]
[protected]@yahoo.com

14.04.2012

Dear Sir/Madam

I am using Airtel prepaid connection. My no. is [protected]. There is some service called 'Big fat free store' which has been activated on my no. since 09.04.2012, although i did not subscribe for the same. I registered the complaint with Airtel customer care on 9 April(reference no. - ROVAD [protected]) and 10 April(ref. no. - COVWC [protected]); to deactivate the service and refund of my money.But it has been of no use.Every day Rs.5 or more is being deducted from my balance. I have already lost Rs.35 till this time.
Kindly help me in getting the service deactivated as soon as possible, and refund of all the wrong deduction of the money in the process till the matter is solved.

Thanks and Regards

frnz4evr.[protected]@gmail.com

Customer ID: [protected]

I have complained to Airtel by email on 13th March 2010 that their TV Satellite Reception has gone dead.

Till today they have not set this right.
They do not have qualified staff to do the repairs. The persons whom they send are so incompetent and they do not come with any equipment or helper.
They ask you to help them out.

I have spent hours an hours on helping them out in my previous complaints.

Something is very wrong with this company. I had terminated their cell connection too for very bad technical performance and cheating.

Whenever their satellite reception has gone down, I had to waits fro months to get it right. They refuse to give me credit for the lost period saying that they have no such policy.

Therefore Airtel in my Opinion is a cheat company.

Today after one month I have received a mail from the rascals that they could not contact me on my number registered with them.

No other company is capable of such lies.

Dear Sir,
I would like to bring to your notice the sorry state of Airtel Network, one of the best networks in India and quite contrastingly the worst when it comes to porting out numbers from their network. I am using this Airtel No. [protected] for more than a year now. I have applied for number portability as I wanted to port out from Airtel to TATA DOCOMO T24 Network. I received the UPC code (AX795263) on 14th of March and on the same day I submitted my documents to the nearesr TATA DOCOMO T24 Network outlet. The next day I received a call from Airtel asking the reason for my porting out. After convincing them I was assured that within 7 working days I would be ported out. I waited for more than 7 days and decided to contact the Airtel Customer Care to check the portability status but in vain. I kept calling them time and again just to get different reasons every time. Sometimes they used to keep me on hold for minutes and would disconnect the call midway. Due to repeated calling they diverted my call to Automatic Telling Machine. I had to borrow my friend’s mobile to contact them. Every time I call them they come up with invalid reasons saying there is no issue from their side and asked me to contact T24 customer care. After repeatedly calling them I was promised that within the next 7 days I would be ported out without fail. Again I waited for 7 more days to hear the same reason that they don’t have the details and even refused to let me know the valid reason for the delay. I contacted them 2 days before the expiry date of the UPC Code to check the status. I spoke to the supervisor (Ms. Karthika) to know the reason for the delay and made clear the expiry date of the UPC Code, she convinced me that the validity expires in case I fail to submit my documents in stipulated time of 15 days and doesn’t expire after submitting the documents. She even asked me to resubmit my documents and as per her insistence I resubmitted the documents but to avail same result. The next time when I contacted the supervisor (Mr. Sharath) he told me that my UPC Code is expired and asked me to reapply for the UPC Code. I again the received the UPC Code (AX666642) on 3rd April and on the same day I submitted my documents (Thrice). I contacted them after 7 days but avail no response. Now they have even diverted my other mobile no. to Automatic Telling Machine. Every time I am contacting them they are coming up with same reason and not processing my request. The other day I.e., on 12th April I received a call from Airtel Customer Care informing me that my request has been processed. But to my shock when I contacted them regarding this the same old story prevailed like the old wine served in a new bottle. In the process I registered 32 complaints ( for which I have the screen shot of the complaints registered ) and have contacted them more 100 times. All my attempts were in vain.
I am not the only person facing these problems but if you browse through websites( consumercomplaints.in and complaintsdesk.in ) you will come to know there are many more people who are in similar situation. I request the authorities concerned (TRAI) to personally look into the matter and take stringent action against the perpetrators.
Last but not least, this is my second complaint with consumer complaints.in. ( My first complaint was on 3rd March ) and I humbly request the authorities concerned to consider the complaint as a high priority one and raise the issue. This time around I hope and expect better results and my problem would be sorted out at the earliest. And please find an attachment with this complaint.


Thanks and Regards,
Mohd. Imtiyaz Ali,
Mobile : +91-[protected].

Hi,

Last month i did re-charge for Rs.18/- with reference from the recharge shop pamplet, as it provides 2500 SMS for 30 days and 200 max per day. But later only i came to know that the rate cutter is limited only to a time duration in a day. Till date i did not get any information about it. To de-active this service, i was asked to dial *333*0#. I called the number several times and i always received "Sorry, currently we are unable to process your request. Please try after sometime." Even i tried to reach the customer service personal, due to lot of changes in Airtel toll free service, i could not reach.

Today without any prior notice the booster pack of Rs.18/- is renewed and i tried dialling the same number to de-activate the service, again i am getting the useless message.

Please help me out to stop this service and refund Rs.18/- back into my talk time balance.

My Airtel Number[protected]

Thank you.

My airtel broadband fix line number [protected]
My account number is14706424.

I was told that my airtel broadband plan will be changed from 1999 to 599 but it has been a month but my plan has not changed .
While calling airtel customer care i am being told that not to use airtel broadband connection but earlier the same thing happened i was told not to use the connection and i wont be charged but after six months the bill came along with the executive and i had to do a settlement and i had to pay 9000 rupees for not using the airtel broadband connection for six months. Same thing is happening again and i am being mislead by the airtel people for paying the unnecessary payment for again not using the airtel connection.
Please find some solution to end my problem.

Regards
Md. Kamran
Mobile number - +91-[protected]
Address - 13/1A, BRIGHT STREET, KOLKATA -700017

Regarding unwanted services add by airtel by own


Sir,
It is for your information & necessary action that we are very old customer of your Airtel mobile connection users. We have four pre paid cell phone connection of Airtel those numbers are as under.
1. [protected]
2. [protected]
3. [protected]
4. [protected]
But it is regretted to inform you from last year we are facing problem of adding & activation of value added services without our demand and consent and deduction of our money.
As on today on our one of number [protected] at 8.10 a.m. the following message has been appear " 340 local sms pack has been activated on your mobile @ Rs. 34/- valid for 30 days. whereas we have not asked for such service".
It is very objectionable and against any rule & law.
Therefore, you are requested to please take strict action against the concern, failing which we were bound to approach to consumer forum/court and also choose other service provider.
Hope you will look into and refunded our amount that has been deducted wrongly & un-lawful.

Thanking You

S. Furquan Ahmad
Estate Officer
D-204, Jamia Hamdard University Campus,
Hamdard Nagar, New Delhi-110062
Cell No. [protected].

It is intimated that I have procured a Airtel Prepaid Sim with MSISDN No.: [protected] and SIM No.:[protected] and IMSI No.: [protected] from Peyling, West Sikkim, Sikkim on 05.03.2012. At the time of purchasing sim I have submitted copy of my Passport, PAN Number and later I have submitted my employee certificate too (which are also attached here). But even after one month my outgoing call is still barred. I don't understand that what you need now from my side to activate my number's outgoing call. Although I have recharged my number with Rs. 250 and Rs. 36 for STD Calls and Rs. 98 for Internet access.