Airtel — Wrong Billing

Airtel mobile service provider — thrusting unasked for services and charging for it

airtel has made a fine art of thrusting unasked for services on unsuspecting customers specially so if the customer is a prepaid service seeker.what with so many ad SMS bombarding us most o[censored]s ignore the insiduos and quiet SMS sent by airtel confirming your request for services such as airtel movie,tunes download etc and charging the customer for it.my mobile no [protected] [prepaid]was flooded with such msgs and i was being qeitly fleeced[bled if i may use the term and i am reminded of leeches whih suck your blood without your being aware of it.].usually the msg also contains method o[censored]nsubscribing but these methods mostly do not work ending up in deadended IVRS interactions.i wonder why the market leader has to resort to such cheap tricks and am snaguine this must be the handiwork of some overzealous middle rung revenue target achievers.i hope mr sunil bharti takes note of this irritating habit and addresses the issue or an otherwise good mobile service will suffer irreversible damage.

an upset customer

AIRTEL PREPAID data usage charged — CHARGED for DATA BROWSING without NOTICE

Dear Sir/Madam,

Today date - 15th Jan 2011, I have charged 60INR for data services. I didnt make any request for this, or even I didnt get any confirmation from them that should I activate or want to use this service. THey said SMS had been sent 3 days back but I had never received any SMS from them.

This is really frustrating and after talking to AIRTEL CUSTEMER care they simply said they cant refund it and I had to use this service.

It is really embaressing for me. I am really irritated now. I am not sure if any thing can be done for this.

My simple question is while activating some service or to contact your customer cares you are asking to press 1000 numbers.. press 1 do this.. press 2 do that. While activating such service is it not fare to ask you GUYS to just send an SMS and active things only upon confirmation.

My Mobile Number is : [protected] (Sadly and Currently with AIRTEL)

Email : dharam.[protected]@gmail.com

wrong billing

wrong billing of[protected]

In my landline bill for the period 17.1.2011 to 16.2.2011 for telephone No.[protected] installed at A-233, Surya Nagar Ghaziabad, in my name (Satish Kumar Jain), I have been over billed by Rs. 495/- as the monthly discount of Rs. 495/- which is given to me every month on account of the scheme 499 has not been given.

Satish Kumar jain
[protected]

Hi,

I had made a complaint 43062334 regarding wrong generation of bills for the past 5 years which I discovered incidently last month. The airtel customer care is useless and they don't have common sense to understand the real issue and keep on responding with scrap mails and useless calls. The sample of some of the mails is given below and I am really frustrated by the customer care executives.

They just waste your time (in hours) and at last when you try to make them understand the problem, they just disconnect the line.

Nodal Officers and appellate,

Would you take some time off and resolve this issue.

I AM FED UP OF AIRTEL CUSTOMER CARE PEOPLE WITH THE KIND OF RESOLUTION THEY ARE PROVIDING. THEY DON'T EVEN SHOW SOME COMMON SENSE IN GIVING THE RESOLUTION.

Go through the following mail and the kind of response Mr. Kiran has given in the following mail which is absolutely out of track and no where resolved my issue - stated very clearly in my mail and almost discussed with 4 floor supervisors who are good for nothing but only wasting my time.

Today morning at 9:12 am I received a call from confirmation deptt. ([protected]) saying that the issue has been resolved. After wasting my 30 mins the call was transferred to floor supervisor who wasted almost another 30 minutes insisting that the issue has been resolved in the current bill. He was very arrogant and was not willing to accept the issue. At last I somehow managed to explain him all the calculations in some of the older bills.After that he told that he want to confirm the calculations and kept me on hold and then disconnected the line.

You have to correct all the previous bills and I need a response from you by EOD today.



On Wed, Mar 2, 2011 at 8:54 AM, <[protected]@airtel.in> wrote:
Dear Customer,

We regret the delay in responding to your mail.

Ref: Email dated[protected]; regarding Bill of airtel account number 13024023.

Thank you for writing to airtel.

We would like to inform that as per reference number 43465502 your concern has been resolved.

As checked in our records currently you are in DSL 550 Combo Plan and as per this plan 475 Discount on Local Usage & Rs.75/- Discount on STD Usage is already approved and also all the usages are shown from your end only hence there is no error in the bill.

We earnestly hope that the resolution provided is up to your satisfaction.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.


warm regards,
Kiran s,
customer care executive,
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=F2157C85FE 0 0 8 8 A78808A8BF0107A858988F575DF7397F81A60ACD43D&refno=Qrc3238487





Mr. Kiran,

Thank you for showing the concern but again of no use.

I would like to highlight that I haven't got any call on my mobile(as mentioned by you in the mail) and I have't agreed to any refund of Rs 50. As far as refund of Rs 50 is concerned I was aware of that before shooting the below mails to you and there was a purpose behind that(issuse not being resolved by customer care).

IF YOU DO NOT UNDERSTAND THE ISSUE THEN PLEASE REFRAIN FROM WRITING SUCH MAILS TO CUSTOMER AND WASTE YOUR VALUABLE TIME AND AS WELL AS MINE.

I only got one call from area manager and another complaint has been logged[protected] which would be resolved by 4th of March.

Please don't try to prove your worthy self by providing useless solution to the issues without understanding the problem. I hope you understand my point and take corrective action ASAP.

KINDLY GO THROUGH MY ORIGINAL MAIL ONCE AGAIN TO UNDERSTAND WHY I AM RESPONDING IN SUCH A MANNER AND WHAT THE REAL ISSUE IS.

Aman

On Mon, Feb 28, 2011 at 2:38 PM, <[protected]@airtel.in> wrote:
Dear Customer,

We regret the delay in responding to your mail.

Ref: Email dated[protected]; regarding Bill of airtel account number 13024023.

Thank you for writing to airtel.

We would like to inform that as per reference number 43062334 your concern has been resolved.

As per the telephonic conversation with you on [protected](Mr.aman), we have clearly informed that billing adjustment of Rs.50/- has been approved towards your account and you have agreed for the same.

We earnestly hope that the resolution provided is up to your satisfaction.

It is our privilege to have you as our valued customer and would like to thank you for your continued patronage. We look forward to a long and fruitful association with you.

Please do write in for any further assistance.



warm regards,
Kiran s,
customer care executive,
bharti airtel limited.
Now register your Fixedline & Broadband related Request & Complaint through interactive sms.For menu options, sms <Myairtel> to 121 from your registered airtel mobile. To register pls call 121 from your Fixedline


Your response will help us to enhance your experience with Airtel. Please click on the link below & provide us your valuable feedback on this interaction
Click here to provide Feedback.

Or, if you cannot click on the above link, please copy the full URL from below and paste the URL in your web browser.
https://ispeed.airtel.in/iVoiceFeedback/Search/EFViewerDE.aspx?info=A9EB176099FA1D67ABE91860AAEB11709...⇄ E7095&refno=Qrc3192824



[protected]Original Message[protected]
From: aman.[protected]@gmail.com
To: [protected]@airtel.in
Cc:
Sent: 23/02/2011 10:31:51 PM
Subject: Re: Wrong bill being generated - complaint no. 43062334

All,

I am expecting a response within 24 hrs. Do you guys need so much time to
understand the problem in your billing generation system?

If you understand the problem then then let me know the resolution within next
24 hrs.

Aman

On Tue, Feb 22, 2011 at 10:51 AM, wrote:


Dear Customer,



This is to inform you that your concern has been noted and our team is
working on a resolution. At the outset, we apologize for the
inconvenience faced by you. We will get in touch with you for further
details of your concern as the need arises.





Regards,

Rakesh Kumar

Airtel Presence (Airtel Customer Service Team)

Bharti Airtel Ltd

[protected]@airtel.in





Connect with us 24X7 and we will be happy to assist you with a swift
resolution to your queries on all our products and services.






>





________________________________

From: Aman Sardana [mailto:Aman Sardana
]
Sent:[protected]:01 AM
To: [protected]@airtel.in; care.[protected]@airtel.in
Subject: Wrong bill being generated - complaint no. 43062334



Hi,



Please let me know the status of complaint number 43062334 raised one
week back.



I am tired of calling the customer care number and getting the call
escalated to floor supervisors but still no resolution.



I have raised an issue of improper billing being done for the following
phone number[protected]



The calls under the category Intra-circle are not being considered as
part of free usage. I have done a random check of previous bills as well
and there is a problem in all the bills.



Shockingly, it seems that there would be problem in the bills which
would have been generated for the past few years.



Customer care people have understood the problem but are refusing to
correct the old bills. Nobody has called me and discussed the issue even
after assuring that the problem would be resolved within 24 hrs.



It is quite shameful for such a big company to generate wrong bills and
then refuse to correct them!!



Resolve this issue ASAP and correct all the old bills of past 5 years
and credit the extra amount charged along with the interest.



Aman

Even after calling them and making complaint in their customer care office no body cared to listen and solve the issue.

Airtel / Mobile — WRONG BILLING

MY LAST BILL OF MY MOBILE NO [protected] IS WRONG. NORMALY RS[protected]. BUT THIS TIME IT IS MORE THEN RS. 10000

I have a landline with Airtel[protected]. Account number 13490357.
I had disconnected this in January (around 25th January) due to wrong
billing plan migration. This was acknowledged by Airtel call center,
including having about 10 calls from the retention team and 2 visits
home.
given my history of bad; pathetic experiences with Airtel - I very
clearly told all that I am not going to reconsider this and I asked
them to cancel and take the instruments back (modem + device)

neither have these been collected to date; and what is worst is Airtel
has actually sent me a rental bill for the last month!! amazing pathetic the
service is.

My contact [protected]

I have taken a scheme with Airtel wherein the broadband downloading is free between 9 pm and 8 am. In their bill dt 3 Ot 2010, they had charged me erroneously for the night downloading period. It was protested by me and they had apologised and informed me the correct bill amount. The mistake was repeated again, the very next month. In spite of my protest, they did not refund the excess amount collected from me through ECS, and I had to wait for one more month to adjust the excess amount collected.

The bill dated 3 Mar 2011 was wrong again and this time 73 out of 100 entries were wrong and I was charged four times my average monthly bill amount. Repeated complaint from me from 12 Mar till now (1 April) through phone calls & e mails have gone in vain. Three days back I received a mail curtly stating that there was nothing wrong in their billing, without answering any of my points.

On subsequent conversation over phone, I understand that they have not included the night services in the profile of mine, maintained by them. They are yet to clarify as to why an existing service was disrupted and why I was charged for the night usage, nor they have informed me the actual amount to be paid. There is no response beyond "we will call you back" (which they never did) even from their Nodal office and Appellate, to whom I have forwarded all my mail with regard to my complaint

V.Subbaroyan
ph:[protected]

MY NUMBER [protected] is totally wrong billing/excess billing. I wrote 5 to 6 mails to airtel customer care but i didnt get a perfect reply from them. I even though requested them to raise a discount on remaming amount and asked to settle down my account and close it. total excess billing was approx 3000/-. PLZ settle down the issue as soon as possible.


thanking you

SUDHIR

On 17th April 2011 I subscribed to a 2G internet pack of Rs. 10 which offered me a 100MB o[censored]sage for 1 day. I got the confirmation message at 1:21 p.m. and then I reseted my Internet Usage meter(LOG option) in my mobile to "0" (zero) Then I started using internet. At first I tried to check and I used a few MB's which cutted balance from my main account. But I neglected it. And then till 1:41 I used 20 MB's of data and then I recieved a message that I have 0.00 MB left and Rs. 0.00 left. Please check this.

I would like to mention that they had just returned me my Rs. 45 in such type of case only and I did went to customer care about it but every time I tried to connect they gave me a message like to know balance call........ and I fell like they're teasing me. My number is [protected].

i have not received my airtel mobile bill since last eight months. Even though I have submitted my change of address. I am getting exorbitant huge bills every month. I am scarcely using it for incoming call only. I do not understand what sort of charges they are levying without giving me the bill for the amount since last eight months. Every time, their courier company ask for address to post the bill unfortunately the bill never arrives. This is total apathy of telecom provider. Kindly take action against AIRTEL my number [protected]

i have given the change of address duly acknowledged by your T Nagar Buzullah office why I am not getting the bill so far. Please waive my wrong charges completely otherwise I have to escalate to TRAI or Sunil Mittal it will be registered compliant might go to Parliament

Sir,
I got your team's call and they told me that they have returned my balance and then I checked my balance but no updates. Also, in my inbox I got a message that you have got Rs. 47 and thank you for subscribing 30 min. pack that I have not subscribed. Just stop making me fool!

Even though you promised quick resolution, none of your support person yet to call me to resolve the issue. I will be constrained to take strict legal remedies and write to communication minister Kapil Sibal. Either you refund my money or face court action.

still the issue is pending with you. Nobody called me so far to address my problem since my last complaint. Kindly refund or reimburse my faulty billing without giving me a hard copy bill since last eight months which is against the principle of business.

If you do not call me on my mobile [protected]. What prevents your support team to call me at least which is simplest method of addressing the issue, there should be customer centric, customer focus approach to be in the first place.

I regret AIRTEL is not adhereing to the normal ethics.

Kindly refund my money or face penal action with a court notice to you?

I am yet to receive this month Bill, it is totally atrocious lethargic attitude of the AIRTEL management. They have to face the legal tangle unless and until they refund my 8th months bill amount for non-compliance. They are not giving the details of bills, but charging me for the payment, because it is ECS they are getting my payment easily. I am daring AIRTEL to take action, otherwise, I will write a strong letter to Kapil Sibel, Sunil Mittal, TRAI for not adhering to customer complaint in time.

AIRTEL be serious, attend to complaints. Be ethical to customer voice. Because of customer you are there in the market, do not take it for granted, Customer is King as per Mahatma Gandhi. Follow good practices. payback my money for wrong billing not giving the metered calls for the last eight months which is greatest injustice done to me. Depute a AIRTEL representative to call me back [protected]

: As I was in the process of moving out of the above said rented premises , I made a call to Airtel customer care asking them to disconnect the landline and broadband connection. After repeated calls from me , they kept insisting not to disconnect the line . After trying a lot and expressing discontent I got a Complaint no #741102 from a representative named Ankita and she said that my connection is disabled form March 24 ,2011 onwards .Since then the landline is disconnected and so is the broad band connection. But, I am still getting calls to reinstate the services and I continuously tell them to pick up the land line and broad band instruments, but no one is doing it , not even registering the complaint. And yesterday Apr 29, 2011, I got bill of Rs. 473 (Account no .[protected] for the month of April, for the for the connection, which has been long disconnected.

i have complained for the last 10 plus month for non-receipt of my mobile bills even though I am paying out of ECS (ICICI bank). Airtel not bother to send me bill for the last 11 months. They should be penalized.