Airtel — Wrong Billing

119 Reviews
Hyderabad, Andhra Pradesh, India
 Sanjay Verma
Airtel is now becoming master in poor service and wrong billing, few weeks back
one of my colleague was fighting for wrong billing and now its my turn.

My Bill plan is 750 for 5 GB and I received bill of 4494 socking amount while
with no much extra use. According to usage alert I used my 100% quota on 29th June 2012 and after that I used some MB data on 30th June and then no use of data card. According to plan I should receive 750+extra(maximum 10 MB) but received such huge amount which is totally rubbish.

When I put them e-mail, customer support is simply says that they have verified and its not over billed while they don't have any answer to usage alert screenshot which I shared with them. I believe this is their policy to cheat customers who can't fight as they usually don't listen your concern. Moreover my credit limit is also 1400 and then how can bill grow up to more than 3 times of credit limit.

Now my simple question is

1: What is your credit limit means?
2: Is your usage alert system bogus which gives garbage result and if yes then how can we trust your billing system
3: Why this is happening so often(My Colleague also faced same issue)

Now when I asked to disconnect my data card until this issue resolved then they says that I would have to first pay bill...........what the hell

Name Sanjay verma
Data Card# [protected]

Complaint comments  118 Comments     Updated: Share0Tweet0

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I had opted for international roaming. during this time i have made only 1 outgoing call to [protected]. But i can see that i am being billed for few other numbers for which i have not made calls at all. I do not see any of those numbers in my mobile also.

I would disagree with these charges.

I want somebody from Airtel to fix this issue. you should not bill a customer for the calls which is not being made.

This is to bring to your notice that in invoice #[protected] and[protected] there is an addition of Rs.30/- each against Hello tune subscreption charges. We have never subscribed for any hello tune. Please rectify and let us know.

Thanks in anticipation.
Respected Sir
This is to bring to your notice that a complain regarding disconnecting a number.My previous number [protected] had been disconnected after i had talked to all the concerned airtel officials and to Mr. Malik(Executive Phase 2- Mohali). But till now we have been recieving bills and legal letters regarding the non payment of this bill even when we had got the coneection disconnected on 12th December, 2006. for that reason only in my parallel connection with number [protected] the outgoing calls had been barred we have been facing this problem from past 6 months and have been constantly talking to the executives all over in your network but to our dis tress we have been constantly harrased and till now no action has been taken. we are sorry to inform that we are not satisfied with your services and are forced to think over for the withdrawal of all our Airtel Connections. Requesting you to take some action as soon as possible.

Thanking You
Bill No.[protected],7th Oct'07, I Observe , when i was on roaming(Andhra) on 11th-14th sep'07 and 26th-27th sep'07 all the SMSes have been charged Twice,Thrice,Four times with fraction of difference in seconds and the total value of sms is Rs.5522. My mobile connection comes under CUG and the total amount of Rs.10603.54 has been paid through ECS. The complaint was lodged on 6th Nov'07 to Ms.Sarala([protected]. She said , my problem would be attended with in 48hours. Today(1oth), when i followed up, Ms.Praveena came on line, further, received one more ref.No.[protected]. Still waiting for proper favourable reply. Kindly do the needful immeditely.
I have got the AIRTEL Connection sometimes in Apr-2007. And I had given standing instruction to AIRTEL to debit the telephone bill against my Credit Card. On 15-JUN-2007 the have debited 7053.52 on my Credit Card. But AIRTEL already debited the original bill for my mobile number prior to that. In a month they debited twice in my account. After several follow ups with AIRTEL I have not got any response. My credit Card belongs to ICICI. So I have approached ICICI telling that to which account they have credited money. Because this money 7053.52 was not showing against my Telephone number in AIRTEL side. On 08-JAN-2008 I have got the response from ICICI that this transactions belongs to you and I have to pay this money with interest on this amount. Can anybody guide me in this regard
I am a postpaid user of Airtel since last 2 years & paying the bills regularly, Most of the time I am getting charged for GPRS though I have paid a advance for powerpack of GPRS and getting promises only for the adjustment.
Requesting Airtel to solve the issue otherwise tell me to surrender the card.
thanking You,
Nitin Mahajan
Cell [protected]
my mobile number is [protected] i took my cell on feb13th 2008.i own a black berry cell phone.i imported it from us i took a airtel sim.i called the airtel costumor care for assiatance on gprs settings. they gave me a number 7070 by name blackberry care.they made me wait for 4min on line and charged 19.12 rs. they told me that it is a tollfree number.then how can they charge me ???????????when i complained against that at coustomer care they are giving me different says mony is not refundable,one says money is already refunded,anothersays wait for one more day...................i"ve beeen calling them since 19th no refund of balance till now can any one hlp me out. airtel is looting the people i think it should be punished ...........................................
I am using lifetime prepaid connection([protected]) of airtel. i activated moblie to pc internet service from airtel. For this service i talked 4-5 customer care excutive for charges and how i will receive this services. They all tell me that only I have to Rs.599 monthly rentle and than surfing and downloading free for all month, not mentioned that it is not free for all sites.
But when download some freeware application from different sites they charge me over hundred rupees. when i complained for that the airtel customer care excutives told me that it is understood that downloading is chargable except few sites, we do dont know which are there free sites.
we request you to Airtel to refund my money back and please clearify there schemes, no hidden information please.

Thanking you.
Mukesh Sharma
I have (A 615) hand set .This si my mobile No:[protected]. Now 13 30 hours I am send to custmar care INTERNET ON TO 52121 .i AM NOT ASSEASS THE SERVICE. aMOUNT is leaas and the service is no.This is very bad.Please add my amount in the massage.The service is very worng. And the custmer care is very falls statement. This is very crusiole is mentalety.PLease the amount is add my account.Thisis very falls service. It`s loss off custmer amount.
I AM Ramamoorthy B. S. I registered for NEW Number is [protected], According to your rules and regulations after verification as per norms, if your verifications department satisfied, then only they should activate my number on the basis of their report and then only you should raise bill related to activated number, How it is possible to raise bill, for deactivated account, when ever you are raising account or bill related to number on me first you verify, then if you are satisfied with your norms, then raise account or bill and then raise bill, with out doing your formalities how you can raise Bill.

I want explanation from your officials regarding the above mentioned matter.
Already I registered complaint yesterday through online.

Already I registered complaint yesterday through customer care, No[protected]

One more important issue is, if you want to give reply for alternate number only you should give SMS or information to both numbers given by me.

I want detail explanation from you related to my mobile number [protected]
Executive from your office is Mr. Naresh (His mobile number).

Ramamoorthy B. S.
I have already requested to send my monthly bill through my email id [protected] for this i have already requested for stoping my paper bill. Now i am not getting my paper bill as well as (electronic bill) through email. contacted customer care and so many time sms send to 121 for the bill of April month and continue email bill in future but no responce yet. This is totally unexpected behaviour from airtel.

Nokia 6300 / Airtel Postpaid Services — Sim Card Registration Failed

Dear Team,

Suddenly from today afternoon i m getting in my mobile a message, "SIM Card Registration Failed". I do not know what to do. Please help me in addressing this issue at the earliest and fix it.

Thanks & Regards,
I am having a airtel mobile no [protected]. I had paid advance rental of 998 for 2 year under their scheme on july 2007 now they again send me a bill of advance rental. I had facility to auto debit from my credit card for this mobile they debited the disputed bill while i had given a written mail to my credit card division. who is responsible for this Airtel is doing wrong billing & HDFC Bank is paying for the bill for which i already given a letter to stop the payment
hello tunes cut number please
i want to say that the airtel service providers are not responding the customers..
because i have a problem to using gprs on my airtel sim.
the service is blocked in my area from 08/06/2008.
i also complaints several for this problem to customers care executive but they are not responding me. i want to give punishment for bad service in my area.
my address is- faizan khan
sugar factory colony motipur muzaffarpur bihar
For the last 2 months i have to pay Rs30 p.m. As i did'nt subscribe to[protected] news service I am being charged for this service and I am not being able to unsubscribe it and hence have been suffering.God knows what the hell is going on in airtel with such poor services provided to customers
I am getting several SMSs to pay the bill whereas I haven't received the bill so far.

Will the authorities please note and do the needful.

the company has charged Rs 1841 for isd charges, which has not done by me, and the number is unknown to me, also i am not aware of the country at which these calls have been made, timings of call are 1 to 3 am in the mid night, written several times to airtel but no response, kindly suggest
My no.[protected] is not in use for the last 5 months and i recieved a bill of amount Rs.2700 then Iesha whose mob. no.[protected] called me on 27 november 08 at 2.30 p.m. behalf of airtel telling me to pay an amount of Rs.1200 for full an final payment of my bill and i made the payment on 27 november 08 at 3.00 p.m. & my receipt no is 1612959. To NIRMAL F.O.S

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    Airtel - Wrong Billing