Airtel — Wrong Billing
Hyderabad, Andhra Pradesh, India
Airtel is now becoming master in poor service and wrong billing, few weeks back
one of my colleague was fighting for wrong billing and now its my turn.
My Bill plan is 750 for 5 GB and I received bill of 4494 socking amount while
with no much extra use. According to usage alert I used my 100% quota on 29th June 2012 and after that I used some MB data on 30th June and then no use of data card. According to plan I should receive 750+extra(maximum 10 MB) but received such huge amount which is totally rubbish.
When I put them e-mail, customer support is simply says that they have verified and its not over billed while they don't have any answer to usage alert screenshot which I shared with them. I believe this is their policy to cheat customers who can't fight as they usually don't listen your concern. Moreover my credit limit is also 1400 and then how can bill grow up to more than 3 times of credit limit.
Now my simple question is
1: What is your credit limit means?
2: Is your usage alert system bogus which gives garbage result and if yes then how can we trust your billing system
3: Why this is happening so often(My Colleague also faced same issue)
Now when I asked to disconnect my data card until this issue resolved then they says that I would have to first pay bill...........what the hell
Name Sanjay verma
Data Card# [protected]
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