[Resolved] Airtel — wrong information provided

saarang

from Delhi, Delhi

Address:

New Delhi, Delhi

I recharged my phone with airtel national roaming pack of Rs.79.The mobile application of airtel clearly specifies that the validity of the pack is for 30 months but they are actually providing validity of 30 days. and when i try to talk to the customer care they put me on hold for about 10 mins saying that they are cross checking the facts and then disconnect my phone. then when i wrote an email to them, i received an automated email that they will be contacting me within 24 hours, but it has been almost a week and i havent received a call or mail from them.

regards
saarang agarwal
[protected]@yahoo.co.in
[protected]

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Aug 9, 2021

Complaint marked as Resolved

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Comments

binod_garg

from Mumbai, Maharashtra

I bought a airtel HD DTH connection directly through airtel on July 10th(customer id [protected]). I paid an amount of 5200 which included set top box charges+1 year subscription charges+1 yr HD charges which they said was 100 rs. They claimed that they had 4 HD channels available ESPN , star sports, National geographic and discovery channel. However after taking the connection I came to know that there were no HD channels available and moreover they said that they had no idea about the HD charges as there were no channels on hd available. Why did they sell hd connection when there were no channels available ? This is clearly cheating.

Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Agarwal,

This is to inform you that your concern listed on 26 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Airtel Customer Care

from Mumbai, Maharashtra

Verified Support

Namaste Mr. Agarwal,

We would like to inform you that your concern listed 26 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33