Airtel Complaints & Reviews

Hi,

I would like to highlight a very big security flaw by a company like Airtel.

As I did not get my phone bill (hard copy) for the month of August 2013, I called up Airtel Customer Care. They told me that the bill has been recieved by a person named as Sonu who is a guard in my society. I enquired about the guard and came to know that there is no such person who works here. Hence, they have given my bill to the person who is neither related to me or neither works here. Now this hard copy of bill contains detailed information which can be used by someone for all the wrong means.

I would like to ask how can a company like this can play with their customer's security and put them on risk???

Regards,
Mayank

Hi,
This mail of mine is to bring into your kind concern that we are chasing for static i.p since 18 July but entirely dissatisfied with the your team as they are least bother to give any update to their customers as we have been taking regular follow up on same issue,but all our efforts proved futile.
Kindly look into it and looking forward your revert on this.
Thanks
Ankush.

I am having a hard time getting the Airtel 4G activated. Even after calling the Airtel customer service several times no one came to give me demo.
Then one agent sold me the wifi device and mentioned demo was not required since people in my area were using 4G without any problem. We also got the verification done but when we called the customer care for activation they mentioned that without demo they will not activate. They said that once you get the demo done then we will activate the number.
The other day we called the customer care again saying that demo is done now but they said that they rejected the connection and we will have to reprocess again and they asked us to submit the documents again.
Currently the Wifi router is gathering dust for a month now.
This is such a terribly bad experience from Airtel customer service. What we paid for the router also is gone.
My Airtel 4G account - [protected]

I am Post paid user of aitel Mobile No. [protected] , I received SMS yesterday on my mobile that Usage of International raoming ( Voice + Data) on my airtel mobile [protected] is Rs. 7725 on 9th August 2013.

I traveled on 5th August to China , My ISD Roaming activated on 6th August.

In my Blackbury phone I kept data services off . I did not get signal till 7th , Error SOS There was no service on blackberry.Only emegency call. shown on mobile.

7th afternoon I changed my sim to another Phone Samsung and make two three calls from my SIM.

I received many massage from Aitel , I haven't used data service and also it could not access data services on Samsung phone.

8th and 9th August I made 2- 3 calls to India and 9th Evening return from China.

I am surprisess to seee raoming bill , because I have not used data service. Only 5-6 calls to India. How you can make this much of bill. As per my calculation it should not be more than Rs. 750.00

I assume , Airtel send me many SMS , unnessasry and charging for the same. Thease SMS send to increase my bill.

I hope aitel can check my usage and give immediate attention to resolve the problem

We donot axecpt this type of behavour like airtel company.

Hi All!

This post is to create awareness on how Airtel like companies tactically and unethically charge their customers. I am one of the victims of Airtel and would like to help others from falling victim to their trap.

Airtel will activate data (internet) plans by default. They call 10 paisa / 10 kb is a default data service (they do want to call it as "data plan" but "default data service"!). If you use smart phones, some time it will download data without your intention. For example to update some apps or if you use wifi and wifi modem is turned off, certain mobiles will automatically use available data connections. Airtel will wait for the opportunity and bill you nicely (I was billed Rs.3000/- in just 1 day). I was never warned or blocked when my max usage limit crossed. They let it to run to bill me happily!!

No matter you buy only voice plan they will add data plan on their own. In my case I explicitly asked Airtel not to add internet connection to my number but still they did activation. Huh, I bought 2 connections 1 exclusively for voice and another for voice and data!! I have no idea how you can ask Airtel not to add data (internet) plan.

It is like this, you rent a house to stay. Your house owner has a parking space which you didn't rent at all. Your house owner decide to charge you nicely when you use it! So make you vulnerable by keeping the parking space open and unoccupied. But never told you explicitly. One day your guest parked the car without your intention. Your house owner didn't warn you but billed you 5 times your house monthly rent for a day of parking. When you asked your house owner, he says.. "oh, that is a default service, you rent a house I assume parking space is added and will charge it on my own pricing. I don't sign an agreement or warn my tenants about it upfront. You parked so you need to pay! Not just you, since you rent my house, anybody park here you will be billed. Now you want me to assume you don't rent the parking, Ok I'll. But only from now. pay for the previous use. Best, I can give you 20% discount". Oh, discount for a service I never bought. Great, now, you can't legally question him, you used you need to pay.

Yet it is not ethical. Sometime when they talk it seems everything is correct and you are a fool! If you take some time and think again you will get confused!!

Careful folks! Not every consumer is a business guy but every business guy is a business guy! I wait for a Airtel guy to rent my apartment!!

RESPECTED SIR.
Sir, i was used Air tel postpaid cell No [protected], since 2 years. six months before i went to abroad for my personnel and business . that time i dint paid the last bill amount. the amount is 8000/- so the airtel authorities disconnected my cell. after returned from aboard i approached Hosur air tel office they said u pay the amount the connection will be back to you. the same i paid into installment the last amount i paid 3000 on 27/may 2013 .
i many time went to HOSUR air tel center they asked my to submit address proof and i submitted twice. and approached many more times till now they dint reply properly nor they reconnected my cell and i mailed to airtel e mail address. they also not helped me. on 1/8/2013 they called me by another cell number [protected] and made enquire about my address and other details.
Hence i request you kindly look into this matter and reconnect to my [protected] and thus oblige.
thanking you sir
yours
m. hariff baksh
cell [protected]

I bought a recharge voucher worth rs25 two days before from a retail shop nearby my home. scrached it and tried to recharge but getting flash message says "The voucher type is not accepted!" tried many times using different phones too but still not worked. Called custemer care and talked them 3 times about this matter, they asked the serial number of the voucher and I said them ( is [protected] ).
they checked and said there is no problem with that, It would work so try again or contact the retailer.
still not working !! what should I do?

My name is NAVEEN B R..I'm using AIRTEL sim from november 2012..NUMBER IS [protected]...
From past 2 weeks I'm not getting calls from any IDEA number..I'll get call from all other networks..I've called customer care many times..They are telling there is no such problems in my sim...But i'm not getting call yet..
Also for this reason I've changed my handset...I'm here by requesting to solve this problem as soon as possible ..
thanks and regards
NAVEEN B R

I have airtel fixed line and broadband connectivity.Both Internet & fixed line service stopped working on 2/Aug/2013 and till now its not resolved. I called airtel customer service several time, but they give the standard response of "It'll be resolved in 24 hrs". But several days has gone past and the issue is not resolved it. In the past 6 months I have faced similar issues more than 6 times. The way in which airtel treats it's customer is very bad and disgusting. If the issue is not resolved immediately, I'll go ahead and disconnect it.

complaint # 36553700

Thanks
Srini

Consumerno.[protected] I am recarging dth services on yrlybasi s suddenly Icameto know that my subscription is tfd in daily basis. Treating us fool that.when Icontacted to company than they are telling that you have not inform the company that you have subscribed for one year and disconnect the services .since I paid the amt for one year subscription by ticking the yrly pack .let meknow what action ihave to take

Complaint # 15453176

Complaint was registered via email on 26th July that the internet services are down, however, a lame response came from the technician who visited 3 days after , saying, the wire is broken outside and will be resolved in FEW DAYS.
When the SLA is 48 hours, how can the technician simply walk away by saying that it will take few more days?
Moreover, i have been following up via email since the same day but nothing has been done apart from fake assurances whicha re of no use as the internet service is still not active.
if Airtell cannot provide a timely response for esuming services, why do they promise for resolving something which they cannot keep upto.
Pathetic services of Airtel broadband experienced so far.

Dear Sir,
I have my mobile no.[protected] already done porting in airtel to bsnl ,the sim of bsnl already in
network but only happening outgoing calls from bsnl sim, not incoming call is happening ,,,on the other hand airtel sim is also working with same number ,all incoming and outgoing call is happening from airtel sim i,e.same number
Dear sir,please help me to convert mnp my no. Airtel to bsnl,but both sim is activated now what is going on ,sir please make sure incoming facility should be done clearly in bsnl porting no. from ur service provider please.I am facing big problem sir,please cooperate with my problem to be solved soon by doing mnp to bsnl.
Thanking You

I am saji from bangalore. I was using airtel 3g datacard [protected] for internet connection for last 2 years. Initially i used to pay rs.800+ for 1 gb. But since i was using it mainly for browsing i changed my plan to 300 gb for rs133 in april 2013. On may 4th i got a bill for rs800+ even though i used hardly 4 or 5 times for browsing.immediately i called customercare and informed them to cancel the connection. After may 4th i never used the connection. In june again they raised another bill for rs.800+.now i am planning to complaint in consumer court. I already informed my hr dept to inform all the 10,000+ employees about this.

Hello,

I have been using Airtel Broadband connection ([protected]) since 2010, as i had to relocate to Marathahalli, i requested to transfer the connection to Marathahalli in Airtel customer care centre (Koramangala 5th Block, Bangalore). Since there was no feasibility in Marathalli i raised a ticket (service request) for the cancellation of connection on April 27, 2013 by calling Airtel customer care number. I had done the April month's payment on May 04, 2013 and Rs 500/- was waived off since i had cancelled the connection. I also have the bill for the April month's payment.

The customer care executive mis-guided me by saying that they will check if the connection can be provided to Marathahalli and kept it on hold. After 2 weeks i received a call from Airtel saying that they cant provide connection to my current location and again a created a ticket for cancellation. Airtel has been generating bills after the cancellation and the connection i still active as of today (August 9, 2013). I keep getting calls and e-mails from Airtel for the payment of bill, which I have not used at all. Recently i also received a mail regarding legal proceeding and also the bill has come upto Rs. 3473/-

I kindly request you to cancel my airtel postpaid connection immediately.

My Airtel broadband connection number is: [protected].

Please help me out in this regards. It has been very frustrating for me to go over this.

Thanks,
Deepa Karkera

Hi
sir,
i have to recharge to my airtel money to airtel digital tv recharge rs. 310
date 26/7/2013 & your company schame 5% cash back but till now to no money
to my digital tv account & no money to my airtel monet account.
pls urgently to money my airteldigital account ya my money account
transftr you
pls sir contact me
my mobile no - [protected]
my airtel money mobile no - [protected] &
my airtel dth ID - [protected]

i have applied for airtel internet service and i have done registration also but they did not provide any internet service due to some company problem so please refund my paid charges of internet service early because i have applied for refund money from last month so please take my kindly request

Ref: My Prepaid Airtel Mobile [protected]

Early today [09 Aug 2013], I was recharging my mobile for Rs.500 and felt cheated. Where I expected a talktime of 500 or thereabouts, Airtel messaged to tell me I've been credited with Re 1/ [Repeat Rs. 1] worth talktime. The message further told me that I've been charged a processing fee of Rs.448.45 [!] and a service tax of Rs.55.55.

What the huge processing fee --of Rs.448.45 out of Rs.500 -- is for, I haven't the haziest idea. Nor could I unravel the mystery.

I then repeatedly called the customer care [what a tedious job it was]. Each call, I was greeted by recorded messages and I had had to wait a long while before I could get to talk to Airtel's Customer Care 'Adviser.' These executives -- I spoke to three of them -- were of No help; they would forward the call to a supervisor who would either not pick it (the bell was going for many minutes) or would simply cut my call after putting me on 'hold.'

And, lo, the consumer was debited for each of these customer call complaints. In my case, I was made to pay Roaming Charges, to boot. What's more, I spent so much time on an exercise that was to prove so futile. I'm a student to whom time and cash are hard to come by.

In the event, I was forced to recharge the mobile a second time.

Airtel has disappointed me. What do I do as a consumer?

Dharini Krishna , Manipal.