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Airtel Complaints & Reviews

www.airtel.in

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Updated: Apr 17, 2026

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Address: Bangalore, Karnataka

Hi, My airtel postpaid number [protected] has been debarred for outgoing calls. I paid the amount of 2812/- on 1st September. But still my mobile connection has not been reactivated. I have tried calling customer care around 10 times from 1st September but no proper response. Regards, Jayakrishna

Aug 13, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Alapati,

This is to inform you that your concern listed on 02 Sept. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 3, 2013

Verified Support

Namaste Mr. Alapati,

We would like to inform you that your concern listed 02 September 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Dear, i had got new hd dth connection of airtel on 09/07/13 through online . till date i have received no coupon of myantra and naaptol. also my mobile number is not registered. complained at customer care of airtel and in response i was told that all discrepancies will be corrected in 72 hrs but still no effect. my customer id is [protected].

Aug 7, 2021

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Jaiswa,

This is to inform you that your concern listed on 02 Sept. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 3, 2013

Verified Support

Namaste Mr. Jaiswa,

This is to inform you that your concern listed 02 September 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However as your contact number is non contactable, hence, we have sent a sms for the same. Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 5, 2013

Verified Support

Namaste Mr. Jaiswa,

This is with reference to your post dated 02 September. We were waiting to receive your contact details to enable us to address your concern. Since we have not heard back from you, we trust your issue has been resolved.
If you require further information / assistance, please write to us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Sir/Madam I am using Airtel postpaid and I check my 2g internet balance till 30 August was 1002 mb left out of 1024 mb till 23.00hr and when I got by bill message they charge 1379Rs till 31 of August and on 30 August bill was 498Rs, though i did'nt even used more than 15mb on 31 August .Then how come they charge me around 800 for 1 day usage of approx 15 mb,though it was withing the 1gb internet usage They charged me useless , and when i posted my queries on their Airtel page on facebook that i charged usless amount they deleted my post and disabled me from posting their Facebook page. My Mobile Number [protected]

Aug 9, 2021

Complaint marked as Resolved

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A

Arun Rawat

Sep 2, 2013

Sir/Madam I am using Airtel postpaid and I check my 2g internet balance till 30 August was 1002 mb left out of 1024 mb till 23.00hr and when I got by bill message they charge 1379Rs till 31 of August and on 30 August bill was 498Rs, though i did'nt even used more than 15mb on 31 August .Then how come they charge me around 800 for 1 day usage of approx 15 mb, though it was withing the 1gb internet usage They charged me useless, and when i posted my queries on their Airtel page on facebook that i charged usless amount they deleted my post and disabled me from posting their Facebook page. My Mobile Number [protected]

Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Rawat,

This is to inform you that your concern listed on 02 Sept. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 3, 2013

Verified Support

Namaste Mr. Rawat,

We would like to inform you that your concern listed 02 September 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Hi, I had requested to activate International Roaming on My mobile number [protected] as I was travelling to Nepal on 23rd Aug for a business trip. Before Activating the roaming I had asked Airtel Call Center person whether there will be any monthly charge or not or do I need to pay any security deposit, the preson replied to me that since my sim is postpaid and I am using it from more than 1 year i will not be charged anything on monthly bases or there will be no deposit. So i asked the person to activate the roaming. Then in the evening I called the call center again to check the status and the nightmare started since then. at first the call center person told me that I have to pay 149Rs. monthly charge for international roaming, after arguing with the person i agreed finally to say that ok charge no problem. then the person said that the roaming is activated and you can enjoy services out of India also. when I reached Nepal I tried to search for network in auto and manual both mode but i was not able to register my mobile on local network. after complaining to Airtel on Facebook page, the person called me on my Nepal local numeber and the person asked me whether I am near by any mobile tower or not, fortunetly I was near a mobile tower only. but that was really foolish because my Mobile local number was working in the hotel i was staying and at same place I was not able to connect to airtel roaming. Then the person told me that he will consult to technical team and get back to me and till now nothing has happened. I returned back from Nepal on 1st Sept and till my return there was no network at all. I have been cheated by Airtel and I need my monthly charges of 149 refund and then I will never use or recomend anyone to use Airtel any more.... point to be noted is 149Rs. has been charged for just 1 day because my bill cycle was changing on 23 of Aug.

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Kariya,

This is to inform you that your concern listed on 02 Sept. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 9, 2013

Verified Support

Namaste Mr. Kariya,

This is with reference to your post dated 02 Sept. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Dear sirs, Your bill no. 89169136 dated 27.5.13 u have charged as bill period amount Rs. 302.40 + 2997 for 9Gb/2Mbps for 3+1 plan. activation of 3+1 plan was approximately 5th May 2013. Now I receive a bill No.[protected] dated 27.8.13 for Rs. 1465.49 as for my 3+1 plan was ending 5th september 2013. I don't understand why you charged me now bill period charge Rs.1298 and what happand Rs. 302.40 which you charge through the bill No.89169136 dated 27.5.13 which I paid ? What happand plan 3+1 as you charge me 4th month through the bill No.[protected] dated 27.8.13 ? Please give me detailed explanation and statement from 26.4.2013 till 25.8.2013. Regards Nazir Malime

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On Friday 30-aug-2013 around 9.00 pm i received a call from [protected]. Unknowingly i attended the call, but nobody talked, neither me nor he, after 30 to 40 second call disconnected. Today , 2-sep-2013 , 8.53 am i again received a call from the same number, unfortunately i did't see the number and pick the call but as soon as i saw the number from pakistan i cut the phone. I am worried about that , how the got my number and why they call to me. I would appreciate it if you would look into this matter, please resolved this matter. Regards.. Sharad Kumar [protected]

Aug 7, 2021

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Kumar

We would request you to kindly ignore these calls and messages and don't revert on such calls and messages. For more details please refer this link. http://www.airtel.in/important-alerts/

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Kolkata, West Bengal

Disturbing at the dead of the night by the no[protected]
[protected] this phone no has been harasing me at night making calls at 130am and then staying silent wen answered. The no is an airtel no from kolkata itself. We want this no blocked nd its owner taken 2 task..

Aug 9, 2021

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Bagchi,

You can use our call manager service to manage such unwanted calls and you may also report this to law enforcement authorities.
Please refer this link - https://www.airtel.in/airtellive/service/ACM for more details about call manager service.

Regards
Rakesh Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Bangalore, Karnataka

Myself Vikranth Posa Mob No:[protected]. I used to recharge my mob with Rs:100 for 300 MB because used to have a broad band connection of [protected] and i was pretty satisfied with the 3G speed then. I was changing my room so i thought it would be better to recharge my mobile for 3G, so that i will have a better connectivity always. Once i start recharge my mobile for Rs:1505 for 10GB then the problems getting started, now the speed is dropped to some 80 kbps even not able to browse freely, taking so much time to load the page. Don't know what to do when the best service provider in INDIA is not able to give the promised or expected service. How will they provide low cost 3G, even when they are not able to provide for high cost itself. May be planning to provide service as i am experiencing currently http://www.thehindu.com/business/Industry/airtel-conducts-trials-for-providing-l...⇄

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Dear Sir/ Madam, I,Ramachandran and my airtel 3g datacard bearing the number [protected]. Instead of recharging to this concerned number i've done recharge for sum of rupees 1449 to this number [protected] on 20-Aug-2013.(ie. 've swapped last two digit by mistake). All of a sudden i contacted the customer care they said that they cant do anything and told me nothing can be done from their side. Then i lodged a complaint to [protected]@in.airtel.com and got one automated reply from them as they ll contact me within one working day. But still now they don't. Please do consider this issue and do the needful to get my hard earned money back. thanking you, NOTE: Below have attached the copy of mail which i've sent to [protected]@in.airtel.com [[ Dear Sir/Madam, I,Ramachandran from chennai using airtel 3g dongle bearing the number [protected]. Today(29-Aug-2013), instead of recharging to my concerned number i've wrongly recharged to this number([protected]). ie.3g data pack the sum of Rs.1499. Also i've contacted customercare but they are helpless. Pls do the needful to get my money back. Thanking you. NOTE: (Wrong number) Transaction Details Receipt No : [protected] Mobile no : [protected] Transaction Type : Recharge Transaction ref no: [protected] Recharge date : 29-Aug-2013 11:27:14 Amount Paid : 1499 Payment from : Billdesk -- with regards, Ramachandran T S [protected] [protected]]]

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Address: Gurgaon, Haryana

My name is Manjulika. I have been using Airtel Broadband connection. Acc no: [protected], Airtel billing cycle is from 26th to 25th As per my plan, I get 9 GB of high speed internet at 2 mbps and after 9 GB usage the speed reduces to 256 kbps. On 29 Aug 2013, I got an alert stating that I have utilized 80% of my data usage limit. I was shocked as I knew that I couldn't have used around 7.2 GB in 3 days, as my billing cycle starts from 26th of the month. I never use internet for heavy downloads or torrents. In my previous billing cycle too I have never touched data usage of 80% within 3 days of start of new cycle. This is absolutely unusual and incorrect data seems to be reflecting in my account. Clearly, Airtel is showing way more than what I have used. I expect a quick resolution to this problem.

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 1, 2013

Verified Support

Namaste Manjulika,

This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Manjulika,

We would like to inform you that your concern listed 31 August 2013 has been resolved. Should you have any queries please contact Airtel customer service at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Respected sir I have complained in airtel presence regarding my 3g network disconnection after 20-25 mins. There is no assistance by them from last 20 working days. My airtel 3g number is [protected]. i am using this sim with D-link Dwm-156 dongle. Please help me out. Regards Rahul joshi alternate number for contact :-[protected]

Aug 7, 2021

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 1, 2013

Verified Support

Namaste Mr. Sukhwal,

This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 3, 2013

Verified Support

Namaste Mr. Sukhwal,

Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 16, 2013

Verified Support

Namaste Mr. Sukhwal,

This is with reference to your post dated 31 August 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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Address: Visakhapatnam, Andhra Pradesh

Hello sir, This is Raja siva kumar from visakhapatnam. my mobile no. is [protected] and its service provider is UNINOR. today i,e., 31st august 2013 at 10:57a.m. I got a call from [protected] i,e., senior executive of begumpet airtel customer care office named SOPHIA, what she had talked to me is blunder(i am using uninor she is asking me to pay airtel bill, that too in a rash manner). even a customer care executive will talk better than her. if airtel continues to appoint these type of people as a senior executive no one use airtel. please take necessary action on her, or else i will file a case in consumer court on airtel.

Aug 14, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 1, 2013

Verified Support

Namaste Mr. Raja,

This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Raja,

Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

Airtel Customer Care

from Mumbai, Maharashtra

Sep 12, 2013

Verified Support

Namaste Mr. Raja,

This is with reference to your post dated 31 Aug. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd
Linked- http://in.linkedin.com/pub/airtel-presence-bharti-airtel-ltd/1b/119/a33

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After 4 months of follow up my concern has still not been resolved by Airtel. There is no response from the regular number and also from the escalation team. They seem to be happy opening new tickets and closing them to show their good resolution rate. I am completely frustrated by the sad service from Airtel and need some resolution at the earliest. problem#1 is still on Problem#1: IPTV- I had someone visit my house on the weekend and told me that this plan(1199) does not have the 41 channels as promised on mail(1st mail attached). As per him he is not aware why I was promised and I need to talk to someone in the customer service. I fail to understand why after 2 months and change of a plan I am still not being able to get the channels that I have requested on time shift IProblem#2: Two accounts for same number- To my horror, I am getting two bills for the same number. When I have already paid the Rs 134 that was showing due on my Airtel account with my number I have a paper bill which says I have not made a payment since two months. I called up customer Service however it looks like that the outsourced people in the call center have no information and they are brave enough to just tell whatever they feel like. Hitesh told me to ignore the Rs2200/- bill and pay the bill showing as 1380 only(2nd attachment). One account is [protected] and the other is [protected] Regards Amit Srivastava- [protected] [protected]@gmail.com

Aug 14, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Aug 31, 2013

Verified Support

Namaste Mr. Srivastava,

This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Srivastava,

Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 18, 2013

Verified Support

Namaste Mr. Srivastava,

This is with reference to your post dated 31 August 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

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Address: Chennai, Tamil Nadu

I have entered the details of the complaint yesterday in this column and submitted, I am surprised it is not posted till today. The complain details are complain # [protected] dated 14th August on BB not working. Repeated follow ups, complaints no sign of resolution.

Aug 7, 2021

Complaint marked as Resolved

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S

sankumar58

from Chennai, Tamil Nadu

Aug 30, 2013

My home broadband connection[protected] DSL started giving some problem and I lodged a complaint through Airtel customer support on 14th August 2013 and my complaint # 37116688 dated 14th August was registered and ack. by Airtel. There was a immediate response and the technician visted and checked our WiFi router and confirmed that there is some cable/port problem at the Airtel server end and it will be corrected within 24 hrs. After a day another person - Modem technician visited and checked the connections and he had removed my internal telephone parallel connections suspecting that as a issue, but even after connecting directly to the mail incoming Airtel line to the modem the problem persisted and he said he will check the cable/port at Airtel end and will get resolved, As there was no response from Airtel, I again lodged a fresh compliant 37312022 on 19th August, no response except when ever I called there was a prompt assurance that the cable work will be completed in a day and the connections will be resolved by same day evening, as there was no response again I had made another complaint on 27th August 37692734 & 37795384 on 29th August. I had also spoken to Customer service supervisors, managers and all promptly confirmed the cable problems and assured same day resolutions. Meanwhile the status messages stopped coming and it has become a routine for me to do a follow up call every day twice, one in the morning and one in the evening follwoed by a service request on Airtel site pertaining this #. On 29th I also raised a complaint in Airtel site for which I have received a reference # as LB[protected]. The response is so poor and no one is able to tell me when exactly the line will be rectified? No status, repeated assurance, and also the internal wiring which was removed Airtel service technicians on 16th has resulted my parallel phones are also not working. I have lost hopes with Airtel and hence putting up this in the Consumer Complaints forum for expediting actions.

Airtel Customer Care

from Mumbai, Maharashtra

Aug 31, 2013

Verified Support

Namaste Mr. Kumar,

This is to inform you that your concern listed on 31 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste Mr. Kumar,

Further to our discussion dated 31 Aug. 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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S

sankumar58

from Chennai, Tamil Nadu

Sep 2, 2013

No resolution till date. The original complaint # is 37116688 dated 14th August 2013 for not working properly, today is the 20th day this problem is exisiting.Santhosh Kumar

S

sankumar58

from Chennai, Tamil Nadu

Sep 8, 2013

The complaint dated 14th August was resolved on 5th evening after 22 days, but the happiness did not even last for 48hrs as the same issue started from 7th September 13'. The fresh complaint has been registered on 8th Morning and the reference number is 38277742 and 38284816 dated 8th September, I hope this will be resolved immediately unlike last time.

S

sankumar58

from Chennai, Tamil Nadu

Sep 12, 2013

I regret to inform that the Broadband issues which is persistant since 14th August is still not resolved, only last 5th September it was temprorily resolved but the problem started again from 8th evening for which I had raised fres service requests, I have been regiularly chasing Airtel customer service since 9th and till date which is almost a month now is not getting addressed. The latest complaint number is[protected].

Airtel Customer Care

from Mumbai, Maharashtra

Sep 18, 2013

Verified Support

Namaste Mr. Kumar,

This is with reference to your post dated 31 August 2013. We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Address: Vadodara, Gujarat

I am having mobile no taken at Vadodara no is [protected] and I travelled to USA on 22 august and on reaching Chine Bijing airport my service has been suspended and i was not able to communicate to my son on arrival at Los Angles and was under lot of trouble. Now i am not able to talk to my important contacts at india Please do needful so my service from usa is activated Surendra M Shah my usa temporary contact is c,o Jeetal S Shah[protected] My email id is surendra.m.[protected]@gmail.com Please reply status of my service Surendra

Aug 14, 2020

Complaint marked as Resolved

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Address: Chennai, Tamil Nadu

I am using Airtel fixed line service for our company and there was a 25 days disconnection for this phone. Since there was no least tariff for this service i continued with the minimum amount which was 599 + tax + .... (650 pm) I ordered for a disconnection of this service and the retention department convinced me to give a 499 rupees plan and now all of the sudden just in a day time now they are sending a mail saying my tariff is revised to 799, How this can be a customer service when they are not taking any concern in service and just increase the tariff ? Please help

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Airtel Customer Care

from Mumbai, Maharashtra

Aug 31, 2013

Verified Support

Namaste (rthilak),

This is to inform you that your concern listed on 30 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste (rthilak),

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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This is Ravi Kumar Sharma, a business owner from Meerut (UP)-India. I got a new number [protected] activated from Airtel to get some support in my business. I took their plan called Solitare fixed billing Rs. 1590 plus taxes per month in which i was told that i would be getting 10000 calls per month, unlimited messages, national roaming and 8 GB internet.

First month, i received their bill on a prorata basis and i was asked to pay Rs. 1000 which i paid at their collection counter in cash.

The next month (August, 2013), we started receiving calls from Airtel that the bill is due. My father attended two calls from Airtel office on August 11, 2013 and August 12, 2013 that the bill is for more than Rs. 4000. He was a cardiac patient and he died after that call dated August 12, 2013. No one knows now how the executive spoke to my father.

Now that i am free from all the death ceremonies, i feel highly irritated and furious about the following:

The wrong commitments made by the marketing staff regarding the fixed rental.
I had clearly asked the marketing personal as to what will happen if i exceed the 8 GB or the 10000 call limit. I received the reply that my services would be stopped. Now they say that you went over the 8 GB limit that's why the bill is over Rs. 4000. Two questions :

I just used around 100 calls for the month. What happens to the rest of the calls. Also, If i exceeded the 8 GB limit for my internet, THEY SHOULD HAVE INTERRUPTED MY INTERNET...

I am sorry to say that i feel cheated.

The number is disconnected since August 12, 2013.

PLEASE ADVISE.

Regards,
Ravi Kumar Sharma
[protected]

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 3, 2013

Verified Support

Namaste Mr. Sharma,

We would like to inform you that your concern listed 30 Aug. 2013, has been resolved. Should you have any queries please contact airtel customer service at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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We are having an Account No.15353488, fixed line No.[protected], Our Airtel Broadband connection including phone line is not working since Aug 27, 2013 and not yet receive any update on what exactly is actual feedback. Customer support not able to provide us the proper feedback but just a number of Engineer and try to connect with Senior Person which he was not able to, they don't have any update about our complaint. Engineer told me that internal wires need to be change which comes thru pillar but we don't have permission yet from our seniors. This is office internet line and it becomes really difficult now to work without internet and a phone line. So it is requested to keep this matter on priority and resolve this issue.

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 2, 2013

Verified Support

Namaste (mkcshivani),

This is to inform you that your concern listed on 30 August 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at airtel.[protected]@in.airtel.com

Regards
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
Airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 7, 2013

Verified Support

Namaste (mkcshivani),

This is with reference to your post dated 30 August. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Address: Bangalore, Karnataka

i was useing prepaid connection from long time, i got a call from airtel for 275 offer, i asked them how much will be ISD rate from postpaid he said it will be 4.50/- per min. then i have taken postpaid, after a week i came to know they are charging 11/- par min. immediately i called 198/121, i visited aitel office, finaly i send mail to nodel team.til 3 month there is no respond from airtel. finaly i paid due amount today. also i paid late payment fee. dont't trust

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Airtel Customer Care

from Mumbai, Maharashtra

Aug 30, 2013

Verified Support

Namaste Pengeni,

This is to inform you that your concern listed on 30 August 2013 has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. However, we are restricted by the absence of your contact details in your original complaint. Please share the required details with us at airtel.[protected]@in.airtel.com

We assure you that we are committed to resolving the issue to your satisfaction

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 1, 2013

Verified Support

Namaste Pengeni,

We were waiting to hear back from you. Since you haven’t written in yet, we trust your issue has been resolved. If you still need assistance, we request you to Please share the required details with us at [protected]@in.airtel.com.

We assure you that we are committed to resolving the issue to your satisfaction.

Regards
Rakesh Kumar
airtelpresence (airtel customer service team)
bharti airtel ltd
[protected]@in.airtel.com

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Address: Sivaganga, Tamil Nadu

Dear Sir/Madam, This is Anandh. I have booked airtel dish tv on Monday through online(Payment Paid). But still now the device is not deliver to my shipping address. I was called to your dish tv customer care more then 5 times . Every body does not proper response expect the last person. She say, we will connect within 30 minutes, but still now nobody contact to me. And also I called your two operator's, he says is not my area(Service name). I forget his name, the contact number are [protected] and [protected]. My Customer id : [protected] Transaction ID : 430757 Contact no: [protected] Mail Id : [protected]@gmail.com Shipping Address : SUTHANDHIRAPURAM. KALLUR POST. THIRUMAYAM. PUDUKKOTTAI. TAMILNADU 622209. This is address near to arathannki and karaikudi. (Around 18 km).

Aug 14, 2020

Complaint marked as Resolved

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Airtel Customer Care

from Mumbai, Maharashtra

Aug 29, 2013

Verified Support

Namaste Shanmuganathan,

This is to inform you that your concern listed on 29 Aug. 2013 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Airtel Customer Care

from Mumbai, Maharashtra

Aug 30, 2013

Verified Support

Namaste Shanmuganathan,

Further to our discussion dated 29 August 2013, your concern is being worked upon. We would require some more time to resolve it and shall keep you updated of the progress.

We assure you that we are committed to resolving the issue to your satisfaction.

For any queries you may have you can also get in touch with us at [protected]@in.airtel.com

Regards
Sandeep Kumar
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
[protected]@in.airtel.com

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Airtel Customer Care

from Mumbai, Maharashtra

Sep 5, 2013

Verified Support

Namaste Shanmuganathan,

This is with reference to your post dated 29 Aug. We would like to confirm that we have shared the resolution details with you.
Should you require further information, please feel free to write to us at airtel.[protected]@in.airtel.com

Regards,
Saurav Ahlawat
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtel.[protected]@in.airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
Twitter - www.twitter.com/airtel_presence
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