[Resolved]  Aramex Couriers — undelivered consignments


freecharge.in website sent me 2 food coupon couruiers worth 500 INR each

2 weeks back stutus of courier is delivered but not to me

no further information is given
please help

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Aug 13, 2020
Complaint marked as Resolved 
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Aramex Ltd — Lost Consignment

Aramex Ltd accepted a parcel for delivery on 26th Jan at Delhi to Kolkata. The parcel as per their tracking system reached Kolkata on 2 Feb. Cons No [protected]. I was continuously calling up their customer service that only kept saying that their Kolkata Ops is not responding. After 15 days of continuous follow up and after wrting to their Country Head, on 24th Feb, they casually inform that the item is lost!!!. I am using courier service for the past 30 years and this is the first time I have seen an item disappearing in thin air. At least Indian comapnies are afraid but the MNCs have no care. Can this company do the same in US?
Dear Valued Customer,

We deeply regret the inconvenience caused, please provide us with our Aramex airwaybill number so that we can investigate further.

Sonu Lamba
Aramex Customer Support
Dear Mr.Anil,

This is with reference to your complaint with regards to non-receipt of your shipments with Airwaybill no. [protected] & [protected].

Further to our telecon, please be informed that we are already investigating on this and shall update you with further details shortly.


Mayur Banpel
Customer Service Manager - West
aramex India Pvt. Ltd., India Regional Office

Tel: +[protected], Fax: +[protected]
any further investigation details were you able to get?

Its been a week nearly the compalint raised

Dear Mr.Anil,

We regret for the delay. Please be informed that we are already coordinating with our senior officials at the delivery station and my colleague Ms.Supriya Lokhande will keep you posted with further updates on these shipments.

For any further queries pertaining to these shipments please write to supriya.[protected]@aramex.com or mayur.[protected]@aramex.com


Mayur Banpel
Customer Service Manager - West
aramex India Pvt. Ltd., India Regional Office

Tel: +[protected], Fax: +[protected]

its been really too long, whats going on? what the resolution you have?

let me know
aramex couriers is not at all safe... Don't prefer it as they are doing fraud without delivering the goods...the courier person will sign and take away the good as if you have received. Iam the person suffered as you in the same sent by free recharge.in.I have traced the vide POD No.[protected] given by sender it is shown as it is delivered on[protected] but i didn't received it and the signature which it displayed is not my signature. Now I want the courier back, if not so Iam thinking to complaint higher authorities or to file case against them as the courier person did such a fraud.
my name is manoj kumar lal das. My friend has send a important document through your courier aramex 10 days before from shillong. I am residing in Patna Bihar. My consignment no is [protected]. Pleas tell me when I will get my document.
Mad max
The worst courier I have ever seen in all my entire life...seriously this aramex should be banned for good...my package is still stuck at the operations facility in Shillong till now... I'm guessing that I'll get stuck there forever...can't even locate the offiice...very boring...
Aramex is hopeless for shillong. Had plenty orders which came through this courier service but received not even a single order as of now.
Aramex Shillong is irresponsible. when you come to deliver the item, why don't you make a call on the number printed on the parcel ? And then, you update the shipment status according to your convenience.
utterly annoyed with your service.

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