Aramex Couriers Complaints & Reviews

I had ordered a product from Rediff.com. Rediff sent it through Aramex couriers. A few days later, I got a call from Aramex couriers stating that the product was with them and that it would be delivered to me that day itself. Unfortunately, the product was not delivered that day. I kept calling their office and every time they assured me that the delivery guy is on his way. I did not get my package that day.

I tried calling them for the next 3-4 days and they kept directing me to the pre-recorded message. The only good thing is that I had ordered for Cash on Delivery. Can't say what would have happened if I had paid upfront. I see a lot of complaints registered here against these guys. Unfortunately I see no improvement.

THE COURIER WAS SEND TO THE CUSTOMER THROUGH ARAMEX TO KARNATAKA, BANGLORE. THERE WAS NO TRACKING DETAILS FED IN THEIR SITE FOR THE PARCEL. IT JUST SAID THAT IT HAD REACHED BANGLORE OFFICE. THE RECEIVER ON THE OTHER HAND CAME ANGRY SAYING SHE HAS NOT RECEIVED THE PARCEL. AFTER CONTACTING THEM, THEY TOLD ME THAT IT IS IN THE BANGLORE OFFICE,AND WILL BE DELIVERED ON THE 14TH OF APRIL(THE PARCEL WAS SEND ON THE 5TH FROM MUMBAI) THEY TOOK THE NUMBER OF THE RECEIVER AND ADDRESS AGAIN. THEY DID NOT DO THAT NOR INFORMED ME. THE RECEIVER CAME ON 16TH AGAIN SAYING SHE HAS NOT RECEIVED THE PARCEL. I HAVE BEEN CALLING THREE TO FOUR TIMES EVERYDAY FOR A WEEK NOW, AND THEY TOOK ME FOR A RIDE, TELLING ME THAT THEY WILL GET BACK TO ME IN AN HOUR. NO ONE CALLS WITH THE FEEDBACK OR ATLEAST CALL ME AND TELL ME THAT THEY ARE STILL LOOKING. ULTIMATELY ON THE 20TH OF APRIL THEY COME AND TELL THEY HAVE LOST THE PARCEL. SUCH A BAD CORDINATION. I TALKED TO MR. DOMNIC, MR. GOPINATH, MISS SYNA, MISS GEETA ALL OF THEM IN THEIR ANDHERI OFFICE. IT IS SO DISGUSTING THAT SUCH A COURIER COMPANY LIKE ARAMEX DOES NOT HAVE ANY CORDINATION, NOR NONE OF THEIR SUPERVISOR OR HEAD HAVE ANY CORDINATION SENSE. ALSO, CUSTOMER PPL DO NOT NOT LET US TALK TO THE SUPERVISOR OR THE HEAD SO WE CANNOT EVEN COMPLAIN. VERY BAD CORDINATION AND SERVICE.

Hello,
I had ordered a product from an ebay seller, who despatched it from Mumbai to Nashik.

The company's website tracking shows that the Package is already delivered, when I have not received anything..
Aniruddha

aramex courier cheat me my parcel no [protected] came from teesort delhi.
bt i did nt received it a long time then i communicate to copany abt my parcel company provide me tracking link .i am shocked to see my parcel was delivered on
21/01/2011 to rakesh gour . sir i mention my name my number all in my address
bt they did nt contact me . after that i contact to courier then they told me sorry sir
sir i lost my 1000 rupees coz i buyed a teeshirt which is stolen by courier company
AFAQ KHAN
BHOPAL
afaq.[protected]@gmail.com
[protected]

16 Feb 2011 (Wednesday)

I handed an urgent courier to Madan Lal Jaiswal (Franchise owner) of Aramex at Santa Cruz (E), to be sent to Unitech office Noida, Sector 96.


18 Feb 2011 (Friday)

On the website of Aramex, it showed that my shipment was delivered to a Shiv Kumar at 1 PM. His mobile No. was mentioned on the website. I checked this in the evening.


19 Feb (Saturday)

I called Unitech to know about my courier. They could not confirm it by afternoon whether they have received it. It takes sometime to update the status in their system. Saturday, being half-day they could not confirm anything about my courier.
I informed them from my side that it has been received by Shiv Kumar.
Unitech promised me that they will investigate this and will call me on Monday as they will be closed for weekend.


21 Feb (Monday)

I called Unitech and had long talks with them as they could not find my courier while I keep telling them that Aramex is claiming that it was delivered.
Finally, Shiv Kumar was called on his mobile number and it was found that he is a security guard at APS (Noida, Sector 37).

I then visited Aramex's office and informed them that my courier was delivered to a wrong man and at a wrong address.
Madan Lal, assured me that he got to know about this just now and that it will be delivered to the correct address in an hour. He told me that it's not a big issue and that it will be done.

Even after 2 hours of waiting, I did not get any confirmation from Madan Lal.

I again visited his office and refuse to leave until he get me a scanned copy of the proof of delivery.

After another 2 hours he confirmed me that it has been delivered to the correct address.

I called Unitech and found out that they still haven't received anything. I told Unitech what Aramex was telling me that Sanjay, a security guard at their office has received my courier.


And yet again, Aramex delivered my courier to an unknown man and at a wrong address. Not only this, Aramex refused to provide me my proof of delivery in both the cases.

When it was delivered to a wrong address the second time, Madan Lal told me that he has escalated this issue to Nitin Singh - a manager at Aramex and to Anil who is a manager across all Aramex centres.
However, even after Madan Lal spoke to both these managers and the staff who was delivering my courier for hours, no one at Aramex could deliver my courier to the right address within the required time.

Aramex could not tell me where my courier is and refuses that it has been lost. Also it could not provide me any proof of delivery which could tell me for sure whether someone is actually delivering those packages. Moreover, the management also could not solve anything for hours and hours.


Now I am late on my part for not being able to send my package to Unitech on time. I would have to pay that loss in money.
Moreover, due to Aramex's laid back attitude and poor management and no supervision at all, I have wasted so much of my time and money and still could not find where my package is.


I have all the attachments for this case where it clearly shows that they are delivering to wrong people at unknown addresses.

Please look into this matter as it seems that they are fooling a lot of people and wasting not only their time and money and trust in such services but also their sentiments with the couriers that they send.


Thanking you,
Nazia,

[protected]
naz.[protected]@gmail.com

A package was dispatched on 22nd Jan'11 from Gurgaon to be delivered in Pune. Since 24th Jan it has been lying at Aramex Pune Office & no action has been taken. The surprising part is that even after writing to the Station Manager & Sr. Assistant manager of Pune branch no action has been taken. The AWB # is [protected].

The Bagittoday online shopping has sent my order with order no M-COMMERCE/0GA[protected] and Order date is 17th Nov 2010, through Aramex Courier on 7th dec'2010. The Shipment No is [protected].

Even I called up the customer services executives sevarl times and they raised the complaints for the same. But there is no result.

Thanks and Regards,

Santosh Kumar

http://www.aramex.com/express/track_results.aspx?q=aWQ9MTQ3OTg2ODc3Jg%3d%3d-%2bC...⇄ These are the details of my courier, which Aramex has been updating of its own free will, without contacting me.

I have received flipkart parcels through Aramex Couriers at least on three occasions in the past. Each time, I received a text message and a phone call in advance, telling me that the courier was on its

way. Yesterday, I receive a text about an overdue flipkart parcel at 4:15 p.m, notifying me that the courier was on its way and to keep the cod amount handy. Having reached my home by 4, I waited till 7:30 pm for the courier, which never turned up. When my flatmate met me later in the evening, she told me that the courier had arrived at 2 pm, and as she did not have the requisite amount at hand, he told her that I had to call him, instead of his calling me in advance as is the usual procedure. He also added that the parcel would be returned to destination if I did not receive it by tomorrow.


Given the fact that it was 9 pm when i received this information, I called the said courier person at 10 am today, and informed him that I would be available between 10 am and 12 noon. The courier person told me that he would not be able to deliver it within the said time, and that it was not his responsibility to contact me in advance and ensure that i was available- contrary to my previous experience with Aramex, and that I could lodge a complaint for all he cared, but it wouldn’t make a difference. I had the pleasure of having a courier boy misbehave with me at 10 in the morning, after which I called Aramex’s helpline twice- at 1030 and at 1130 before I could talk to a supervisor. My parcel is yet to arrive, and I have to sit here twiddling my thumbs, postponing my plans for the day in order to ensure that my parcel does not return to destination.


Misbehaviour, apathetic customer service, delayed delivery- Aramex, you just lost another customer.

I was supposed to receive a courier on 26 Oct which was shipped through Aramex Courier services from Delhi and with docket no [protected] to Bangalore. The courier was messaged to be arriving the same day but because I am having a night shift immediately, I called up the customer no and informed that I am already on way for work and told them I would be having leave tomorrow(27/10,Wed).

The courier did not arrive and then I had to keep calling them again and again. The are not sure when the courier would arrive. They say it may come today to tomorrow. And finally I informed them again on 1/11/10 that I would be available today and they said they would arrange the courier to be delivered and still I haven't received it.

Are these people punishing me for not being on that day. The courier service Aramex is providing is very poor and highly unreliable. I don't know how many months it will take for the courier to be delivered. Though I am available from morning till 4:30 pm in the afternoon these people who start work from 9:30 cannot bring it.

Do I have to go and collect it from the office myself and then pay for the courier charges. What courier service Aramex is providing. If I had known this is what these people would do I would have taken leave one day waiting for the courier, but if they themselves do not know ("It may arrive today or tomorrow"), how can expect they would arrive on a particular day.

Inspite of calling them so many times and reminding them they fail to respond. The Aramex courier service is too poor and I would ask Airtel not to sent courier any more through Aramex.

I had my parent/ dealer send me Diwali Sweets and items to Kuwait, I am staying in Kuwait.
AWB No [protected] by ARAMEX, Nasik - Mumbai to Kuwait
I was informed that if I under to pay the custom duty and other govt charges the consigment will be delivered to me at my doorstpes, however to my surprize after the cargo reached kuwait they are asking me to clear the consignemnt myself ,
I have already paid Aramex Rs 5600 for my household sweets for diwali worth Rs 700 only.

DEAR SIR,,
I HAD PURCHASED ONE PROACTIVE KIT FROM GUTHY RENKERS DELHI.THEY SHIPPED MY ITEM THROUGH ARAMEX COURIER DATED 24/10/2010 ...ACCORDING TO COMPANY RULES MY PRODUCT SHOULD BE DELIVERED TO ME TILL 28TH OF OCT.....BT TODAY IS 30TH OCT AND STILL I HAVENT GOT MY DELIVERY...I WANT YOU TO PLZ HELP ME OUT FOR THIS PROBLEM....MY SHIPPING NUMBER IS -[protected]..IT IS BY NAME OF RAHUL SAHNI..

NaapTol send parcel Order No.803414 made payment by credit card by Aeromex courier AWB [protected] but courier agent instant of delivery keep himself and said deliver to party but till i not received my courier

I had booked a cell phone on phone Number Provided by Ezone Electronics (Future Group), I recieved the parcel by Aramex AWB, the parcel DID NOT HAVE PHONE AND THE MEMORY CARD. They gave only box with the accessories. The customer support person at Kodihalli Aramex did not want to talk about it when asked for the details and now does not even reply phone calls.
Ezone is yet to respond and taken only the complain No.
order No[protected].
order : Samsung 3G Metro phone with memory card (2GB)

Dear sir,
I bought one plantronic bluetooth head set from M/S Tradeus.in online on 05/09/10 as order no 1018683, According to the them they dispatch it 0n 06/09/10 through aramex courier vide awp no.[protected]. I didn't get the product till date and in there report they are mentioning that product has been delivered on 12/09/10. I am really shocked by this type of dealing.When I started quiring on ocal level gorakhpur office I came to know that the franchiese is closed since 20 days and onwer is not picking the phone. I complaint aramex official several times telephonically but they are not responding.
Kindly go through the matter and respond accordingly.
Regards,
Neeraj Rai,
B-250, Lagan Lakshay
Sector-B, Sainik Vihar, Nandanagar
Gorakhpur-273008
U.P.
Ph-[protected]

Dear Sir,


I made courier one document at chicago from Ahmedabad Office Shipment No.[protected] Dt.[protected] eventhouth shipment reached destination on friday your concern person didn;t deliver it on friday as well as monday up to 7.30 pm.Besides in track shipement they write business house is closed but this is residence so no question for closed.so do needful in this mater urgently as my original documents are in that document and it is very urgent so deliver it at least tuesday early in the morning

Thanks,

Hiren G.Trivedi
Ahmedabad
[protected]

My parcel was stuck in hyd since 18 jun because of a COD (cash on delivery) error and none of the employees that i spk to took responsibility to solve it. Everyone i spk kept passing the responsibility to the Pune employees that they had not updated the system and trying to justify that that was the reason for delay. Inspite of my details with them, not one person called me clarify that there is a issue with this package (mode of paymnt), what should be done. I myself am chasing my order for it to be delivered. Some names from the company who are total unprofessional in what they are supposed to do....Santosh, Shameen, Kapil Rai.
I called their office at 845 on 21 jun and the person attending calls just hung up on me. Later upon calling again she put the message on IVR that our working window is 9 am - 9 pm when the time was 845 pm.

They are have shown a total lack of responsibility and unprofessional behaviour.
Only person who said i will receive the shipment tom is Vishwas- will wait and watch.

Amar Mehta - Ahmedabad

I have given my Very Important COVER with ORIGINAL DOCUMENTS to AEROMAX INTENATIONAL COURIER SERVICES-Kaival Thakkar & Manish J. Thakkar, 56, Celler, Janpath Complex, Opp: Capital Com. Centre, Ashram Rd., Ahmedabad. on 7th May 2010 for New Jersy -USA. and at that time they have given commitment for delivery was 5-6 working days.

After that on 14th I called them and they said that my cover blocked in Kuwait Custome Dept. and it will take 2days, so my cover will delevered on 16th then again I called on 17th then they said we are ready to give you your paid charges but still it will take 2days, I urge them to delivere my cover instead of giving my money back. Mean time they have given me contac no. of Mr.Shokat - socalled their Boss in Bombay-Om Courier Services.

But today when I called their H.O. then Ms.Lalita told me that Shokat is just a employee of Om Courier Service and my cover was in BOMBAY till 15th May 2010, and then after it goes to Kuwait and now it will go New York and it will deliver on 25th May 2010.

So today I can't do anything exept request you to help me and take some action against this type of activity.

My contact no. is [protected]- Ahmedabad - Gujarat

Articles (Citizen Digital Blood Pressure Monitor) purchased on line from India Plaza was booked to me through Aramex Couriers on 31/03/2010 as per tracking number AWB [protected]. The same has not been delivered to me upto 07/05/2010. how the company calls themselves experts for International Logistics Soutions.

Hi All
i am amit srivastv, i have regeteriged the PF at wazirabd about my PF statment last 1yr i have left the job from our organization but still nothing get any postive responce from PF office, kindly take a serious action on them my details are given below

PF no- 8388
DL-4244


Regards
Amit Srivastv

I ordered a phone from Mumbai on 17th March 2010. It was supposed to be delivered to my office address by 18th March 2010 afternoon. The phone came to the office at 2.00 PM on 18th march but the Courier services people did not send it till 10.00 PM. When I called up the office, Mr. Punit Shukla who is the Branch Manger, said that the guy who stays in my area will be going home at 2.00 AM on 19th march so he asked me if it is ok to deliver the phone at that time. I told him that I cannot stay awake at such a late night and Courier people shold work according to my convenience. I should not be working by their convenience. I had a flight to take on 19th march which I had to postpone by one day and I had to bear loss of the Air ticket which is Rs. 5500. When I called up Mr. Shukla on 19th March in the morning, he said that I cannot come and give the parcel to you pesonally because I have to go to Ahmednagar. I told him that I have cancelled my flight just to get the parcel and now you should delay your trip to Ahmednagar and come to my office first. But, he refused to come. This is the worst service I have ever seen in my life. I should get a refund of Rs. 5500 which I lost because of the too bad service that Aramex Courier services has shown towards the customer. Let me know if I can get justice.