[Resolved] Asian Paints — bad quality of paint | |||
Respected Sir, I have already complained you regarding the bad quality of your products. Your representative Mr. Wadekar came and saw the site. After seeing it he told if the yellow spots occur all over the walls or at least above 6 feet, the company would repaint or refund your money. As my paint is still with in warranty period I need it to be repainted or refund my money. Now, Asian paints just be on your words that you told me when you came for the first time at my home that " If the yellow spots occur throughout the wall or else if it occurs above 6 feet you will get it repainted or refund my money back. Once again I request you to repaint or refund my money at the earliest within a period of 15 days from receipt of letter. Failure to which I shall be constrained to take appropriate legal action against you. Hope you do the needful at the earliest and oblige. Thanking You. Mohammed Tariq Abdullah Contact no. [protected], [protected]. Email : [protected]@yahoo.in Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
 3 Comments | |||
Comments
We regret the inconvenience caused to you. We will investigate the concern internally and revert to you shortly. Please bear with us.
Regards
Aparna
Asian Paints Ltd
Regards
Aparna
Asian Paints Ltd
Dear Mohammed,
On receipt of your complaint, an inspection was done by our company’s representatives at the site. Following are the visit observations :
(A) Blisters were observed on Royale Luxury Emulsion on Interior walls of house. Dampness in the walls was measured with the help
of a moisture meter and the same was found to be in the range of 13-20 units on the scale of 0-20, which is an unacceptable range.
Presence of moisture in the surface was identified as the reason for the blisters. Blisters were observed only where dampness / moisture was present in the walls.
(B) Two patches were observed on only one of the exterior walls
When moisture was checked with moisture meter it was found 20 on scale of 0 – 20 and which was identified as a reason for patches on this wall.
Also Cracks were seen on Interior as well as Exterior walls of the house.
In view of the above, we state that the problem at your site is due to moisture in the wall and is not due to any defect in the paint. The moisture content in the wall is a substrate condition and cannot be prevented / reduced by the paint. We further state that there was no deviance in the Quality of the paint and paint supplied to you was of supreme quality.
Therefore, we would advise you to get the cracks rectified by filling done with the help of crack filling expert to resolve the problem at your site in entirety.
Also we advise you to rectify the leakage and cause of seepage at your home and then get the surface free of such imperfections, repainted for optimum performance of the paint. Identifying the source of the leakage is critical to solve the problem else waterproofing treatment can be taken up to ensure that the substrate is completely dry and suitable for application of paint.
We hope and trust that you would have understood the matter in its true sense and right perspective.
Regards
Aparna
Asian Paints Ltd
On receipt of your complaint, an inspection was done by our company’s representatives at the site. Following are the visit observations :
(A) Blisters were observed on Royale Luxury Emulsion on Interior walls of house. Dampness in the walls was measured with the help
of a moisture meter and the same was found to be in the range of 13-20 units on the scale of 0-20, which is an unacceptable range.
Presence of moisture in the surface was identified as the reason for the blisters. Blisters were observed only where dampness / moisture was present in the walls.
(B) Two patches were observed on only one of the exterior walls
When moisture was checked with moisture meter it was found 20 on scale of 0 – 20 and which was identified as a reason for patches on this wall.
Also Cracks were seen on Interior as well as Exterior walls of the house.
In view of the above, we state that the problem at your site is due to moisture in the wall and is not due to any defect in the paint. The moisture content in the wall is a substrate condition and cannot be prevented / reduced by the paint. We further state that there was no deviance in the Quality of the paint and paint supplied to you was of supreme quality.
Therefore, we would advise you to get the cracks rectified by filling done with the help of crack filling expert to resolve the problem at your site in entirety.
Also we advise you to rectify the leakage and cause of seepage at your home and then get the surface free of such imperfections, repainted for optimum performance of the paint. Identifying the source of the leakage is critical to solve the problem else waterproofing treatment can be taken up to ensure that the substrate is completely dry and suitable for application of paint.
We hope and trust that you would have understood the matter in its true sense and right perspective.
Regards
Aparna
Asian Paints Ltd
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Asian Paints House 6A, Shantinagar, Santacruz (E), Mumbai, Maharashtra, India - 400 055
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