Axis Bank Complaints & Reviews

Hi Customcare,
Here i am Kiran Kumar Panda having credit card number-[protected] wanted to have a e-statement for my outstanding credit amount on every month on the above given mail address i.e panda.[protected]@gmail.com. Please make it ASAP as my due date is getting nearer.

Thanks
Kiran Kumar Panda

Hello,

This to inform you that I Vinayak Palkar got Axis bank Credit card in Last Week, and today I have received a SMS from your Customor Care on my Personal Mob. that

"Dear Customer your Credit Card bill of Rs. 898.88 with due date 6th march 08, has been generated and will reach you shortly"

So kindly explain about this SMS , as i am preety sure that I havent yet used this badge. so kindly send the reply ASAP.

Regards,

Vinayak Palkar.

Hi ALL,
I have not received my card.

History:
I have reported my lost card ([protected])on 21/11/2007 request no - 102864
i called up again on 11/12/2007 that i have not received the card they have provided me one more req no - 118324. After that whenever i called the executives said same thing first the said my card has dispatched and i 'll be receiving my card in necxt 5-6 days , when i said i have not received as i had given call to 8 days before also then they replied as no "i am forwarding this issue to the concerned department" they are not providing any courier details and not ready to listen cut the phone...anybody there who could take care of this issue.....i have already paid the card replacement fee...

i have applied for an axis card
application reference 1089899
its more than a month
what happened

Sir
This is with regard to change of adress application which was given twice in your branch but still no action has been taken even after multiple reminders given verbally since three to four months back.
Require immediate ATTENTION.

I wanted to withdraw an amount of Rs1000/- on 9th November 2007 from Bangalore Electronic city TCS think campus Axis Bank ATM. May be due to insufficiency of currency, the ATM dispensed Rs300/- ( 100*3 Notes) only. and immediately a statement generated showing 1000 with drawn but 200 credited on the same date and same time.( 12.59 Noon ). the net effect is as if ATM dispensed Rs800/-.

Immediately I have shown the same to the ATM security Person and registered the same in the Register book maintained at the ATM. The printed statement and handwritten complaint given to nearest Branch of Axis Bank which is at JP nagar , Bangalore.
It seems that they forwarded the complaint to MG Road Branch on 13th November, but no action taken until I approached the main branch.
When given another written complaint in MG road branch, they enquired and informed me on December 3rd that the DIEBOLD ( ATM Machine Manufacturers) Engineer confirmed that the machine dispensed 1 500note which was not actually dispensed. The bank is not willing to accept customers complaint.

it is time and cost consuming each time to go to bank main branch to repeat the request to credit back 500 to my account.

Finally I stopped to request the branch manager to credit back my amount of Rs500.

I felt bad about this incident., Bank is not relying the customer ? what is the fun in complainting simply., whether bank doesnot have discretion to accept customer s requests..

Dear Sir / Madam,

Dear Sir / Madam,



I have transferred amount of Rs. 8000/- using my HDFC net banking to my AXIS bank account on 04.02.2008 with reference number 0777HD[protected].



My account details are :

Account Details-M K PRASHANT KUMAR[Details till[protected]:41 PM ]




Account Number
[protected]

Currency
INR

Account Type
SAVING BANK A/C

Account Category Scheme Code
Savings - Salary

Account Status
Active Account

Primary Account Y/N
Y


Account Open Date
[protected]

Account Balance
12.17

Available Balance
12.17

As I am following up HDFC account people, they are asking to contact you. Kindly credit back to my account as I need to pay my credit card amount today.



Thanks & Regards,



Prashant M. Keshava

Executive-Operations,

Aliens Developer Pvt Ltd,

http://www.aliensgroup.biz/

[protected]

sir, I had applied for fresh credit card but before i could recieve the card i went for change of addressi.e from E-2 pareek college road bani park Jaipur ((Raj) to new address i.e Hno. 77 veshweshvaria Nagar Gopalpura Bye Pass Jaipur (Raj).
So the card was returned back by the currier co. I talked on your help line they addvised me to send application for change of adderss along with the proof of new address through post at your post box. All the said work has been done 20 days ago but till date I am yet to recive my card. Kindly do the needfull in this regard .
Rajneesh Tyagi
[protected]

Unfortunately I had applied for a personal loan from Axis Bank and suffered a loss. Asaf ali branch salesperson hadcollected the documents for loans on 15th Jan'07 with a promise to disburse a loan in 10 days. After fewdays i got a cal that documents had been lost and i hadgiven the documents on 01st Feb '07. After that they ask me for bank statement of my previous bank account but askedin peacemeal Mr. sumeet Chhatwal did'nt understood the urgency of a applicant and took the matter very lightly. I am suffered very heavily . Please 2 Do something i fedup with this kind a attitude and want a compensation from the Bank for the loss sufferedand strict action against the culprits of asaf ali road Axis Bank. Loan manager Sumeet Chhatwal

Mr. Nayak,

I'm writing this mail while I'm being kept on hold by your bank's helpline. it's been 15 minutes now...and I must say, your selection of hold music is very sorry. More importantly...there are no status updates on what number in line I am, or when the phone will be answered.

Anyway, getting to business...since I can't afford to waste any more of my time than you already have.

This is regarding a written request I had put in at your Bandra, Turner road branch (by the way...18 mins on hold now...lovely music). I had misplaced my debit cards...and had them blocked. About a month ago, I applied for re-issuance of my gold debit card with a new pin number. I submitted the written application at Bandra, where your staff promised that it would be delivered to the Worli branch (at which I hold my account)...and the card and pin would be sent to me in 8 to 10 working days.

I didn't receive anything after 14 days, which is when I went to the bandra branch to check the status. After receiving a little more than a clueless 'But we sent it to worli na, madam', I understandably raged at your phone banking officer (who were very nice as they made me hold only about 5 mins...23 mins on hold now, by the way...the music does grow on you).

I received a call from someone who i think was from worli branch, the next day, to whom i repeated the details...it's been a week since then...I haven't heard since.

I have been trying to call your worli branch, bandra branch since this morning...i get transferred to your helpline (25 mins on hold)...and therefore have had to now guesswork your email ID to write this mail. (Mr. Oza, Mr. Swaminarayan...yours were the olny email IDs I could find online...will you gentlemen be so kind as to guide a lady's email to the right person..)

I'm sure you appreciate the realities of your customers...we simply cannot spend time traveling from one branch to another....I thought that's why other banks I bank with, seem to have very efficient phone and online banking.

Can I please have my debit card and pin before I leave for my holiday next week...since the request has been with you for a month now...i would think that would be enough time. I promise to test out your gold card's benefits in Singapore and report. (33 mins on hold ...phew!!)

By the way..I should also tell you...your emergency help line for cad blocking doesn't respond either.

My details are:
Name: Lipika Kumaran
A/C no:[protected]
Branch: Worli

Please do feel free to placate a very irate customer. I will await a response..sooner rather than later.

Regards,

Lipika

P.s. I've hung up the phone..after 35 mins on hold...do you reimburse phone bills?

Hi

This is in refrence of my card application no 897656 . i wish to inform you that i get a message on my mobile that my card has been approved on 5th jan 2008 and i recived the sealed pin number for the same on 9th but till date i am not geeting the card . i am in tension that any body can use this card as i am not getting the reply from bank after several complaints

Regards


Neeraj

To,
The manager
Dear Sir,
I am resident of virar , holding a salary a/c with Deutsche Bank. on sanday, 3 feb 2008 at 9.30 am i went to withdraw cash from AXIS BANK ATM located at virar East opp. Railway station . my ATM Card got stuck in the machin because of power failer. on manday 4 feb 2008 in the morning i went to virar west located opp. petrol pump to report and claime my ATM Card. i was surprised by the statment by the officer [ladey] that they can not give me the card. she said they will distroyed the card. she said i have to gate a new card from dutsche bank only. is it my fault that power failer occured when i went to i withdraw cash from that ATM machine. i am surprised by the rude behaviour of your staff. why should i pay for the extra cost to the ATM Card. please do The need full to gate me the card delivered to the my office my self phone number is [protected]. i am sending a copy of this maile to evening newspaper midday also .
BABAN VICHARE,

Dear Sir

This is in reference to Account number [protected], Account name Mamta Dry Fruits Corner (Noida), which was opened in the last quarter of the past year. The executive who came to open this account did not mention anything about the branch of the bank and thinking it to be in Noida, the holder agreed to open an account. But the account was opened in Vikas Puri Branch which was not all possible for the holder to operate in lieu of which on receiving the ATM card through courier, the holder returned it back mentioning it in the Acknowledgment that this account is not needed by him and so he did not make it functional either in any sense (no amount was deposited into that and no transactions were done thru that). But still the monthly statement received by him reflects a charge of MAB Non Maintainence as Rs. 350.

I would thus request you to please look into this and make it feasible to close this account as soon as possible in order to avoid any unnecessary charges outstanding.

Regards

Dr. Mamta Kapila

on behalf of Mr. P.C. Ganotra

I have an salary account and have visa gold card in AxisBank.In salary a/c of visa gold card there is no deduction of transactions,balance enquiry and many more. I withdrawed Rs. 1500/- from CANARA BANK , my a/c got deduct of Rs. 1500/- but i did not recieve cash from ATM machine and i got massage from ATM machine "Transaction Declined" & "Unable to Process".
What can I do?

This is to inform you that Rs. 10,000/- has been withdrawn from my SB A/c No [protected] through ATM Hotel Surya Ranchi on 17.12.07 as per the SMS received from SMS Banking facility activated in my account on 17.12.2007 at 2:52 pm.

Since I had not withdrawn the money and my ATM card (Debit Card No [protected] valid till 12/2007) was with me in Jamshedpur I was shocked how could a withdrawal take place from my account. I immediately checked up ATM Akashdeep Plaza Golmuri and lodged a written complaint to your Jamshedpur Branch on 17.12.07 and to the President Eastern Zonal Office vide Registered letters dated 18.12.07 to report this incident. Thereafter I came to know that a new ATM card was issued and sent which was not yet received by me.

I was informed over the telephone on 19.12.07 at 03:18pm first by Ms Neha Sinha and subsequently by Mr Saurabh Kumar (operations head ) of Ranchi Branch who informed me about delivery of my renewed ATM card to a person named Rakesh Yadav who is neither known to me or has been authorised by me to receive the ATM card

I would like to know why my renewed ATM card was delivered to an unknown person. Due to negligence at your end such fraudulent withdrawal of Rs 10,000/- was possible as a result of which I had to incur financial loss and undergo mental agony.

After 10 days(27.12.07) on neither receiving any reply or feedback from the bank’s end I started following up with Mr. Rabi Kumar(Branch Head Ranchi), who gave me verbal assurance“that the matter will resolved (lost money will be credited to my account) within a day or two and I will get back to you”. I am very sorry to inform you that Mr. Kumar is never use to get back to me, I used to call him up regularly on his mobile and landline and at times he used to avoid or disconnect my calls till the 11.01.08. On 12.01.08 reminder registered complaint letters were sent to the Branch Head Ranchi and to the President - Eastern Zonal Office Kolkata. Even after not receiving any written reply or telephone calls from the bank, I called up President’s Eastern Zonal office on 21.01.08 and spoke to Mr. Debapriya Bhattacharya, who informed me that the concerned Mrs. Dipanita Banerjee-Asst Vice President is out of town who will return after few days and get back to me, but as usual no one got back to me. I called up the Eastern Zonal office on 28.01.08 and spoke to Mrs. Banerjee who again assured me that the matter will be resolved and promised to get back to me within a day or two. As usual she did not get back to me I called up again on 01.02.08. Mrs. Banerjee who again assured me that the matter will be resolved within a day or two. Finally on 02.02.08 I received a call from Mr. Rabi Kumar (Branch Head Ranchi) that the bank will not the credit back the amount which was fraudulently withdrawn from my account as the Debit card was delivered to my address.

I would again like to know why my renewed ATM card was delivered to an unknown person who is neither known to me or has been authorized by me to receive the same. Due to bank’s negligence such fraudulent withdrawal was possible. The basic function of a bank from the Indian traditional point of view is safe-keeping of the one’s money and “UTI”, the banks earlier avatar was synonymous with the Indian financial system. Thus I request you to live up to the bank’s tradition and credit this amount back into my account.

Sir, 50 days have passed since the fraudulent withdrawal but still I have not received any reply from the bank’s end and have been patient & co-operating with your bank over this period, but now I feel my patience and cooperation has been misinterpreted by your organization as my weakness.

Please initate action against the bank so that I get back my hard earned money back to my account. Waiting for your reply!

Sir
I have bitter experience with AXIS Bank Demat services

I received letter from bank stating my demit account is suspended due to non availability of PAN details and requested to produce my PAN details. So I reached the office at Greelands/Hyd with the letter and my pan card Xerox. when I talked with concerned manager he says he want my original PAN card for verifying. It foolishness on the bank partto ask for my original PAN card where as in letter they asked for only PAN details ,
Next day I have sent my assistant with my original PAN Card which was verified and sent to Bombay stating that the original has been verified
Now I have received letter from Greenlands/Hyd that my name is not matching with the income tax dept PAN database ( there small error in data base instead of reddy they have put kreddy in my last name, though it is correct on the PAN card , of course it is mistake from income tax dept . )


It is shameful on the part of Axis bank services to make customer go around and is there any sanity for insisting for the original PAN card by the Greenlands/Hyd, which was not asked in the letter and now after verifying the original PAN card by the same bank ,which was given in writing to the Bombay that the original is verified and finally rejecting the same that the name is not tallying.
one alphabet in the total 27 alphabets though my surname, first name and middle name are matching totally and one letter just extra typed in last name
Really I am wondered by the CRM at AXIS bank , which is so called as Best Bank for the year 2007 chosen by Business India.

Regards for best CRM
vv reddy

It is been a horrifying experience with Axis bank, first of all I was embittered with your despicable marketing stating the if you apply credit card with Axis Bank (UTI Bank) you will receive a flight voucher for travelling anywhere in india for which you have to pay membership charges and to be eligible you have to spend at least 1600 Rs and only after paying you first dues, after going to all of these I finally received the flight voucher...

my name is gaurav kuamr verma .
i had opened an account with uti bank in nov '04.
and for that i gotta debit card.. card no:-- [protected] ...
that was a international debit card.. validity of that is till nov '09....
but now a time if i use my card my transaction gets decliened... and the response code comes :-- 050
"UNAUTHORISED CARD USAGE"..
how can i get rid of this problem..
i can not go the bank personally from where i had this account (uti bank ,rajpur road , dehradun)..
i want to take the action against the bank , why can't i use the facilities without a prior notice from the bank..

please take a quick action for the problem , so that i can use my account...
otherwise i 'll have to go to media for the said purpose...

presenlty i am living in delhi so please response me at my mail address:: --
gk.[protected]@gmail.com

DEAR SIR/MADAM
THIS IS VAIBHAV JOSHUA FROM JABALPUR(M.P.) I HAD APPLIED FOR THE CREDIT CARD ON 18TH OF DECEMBER 2007, AND AFTER 5 DAYS I RECEIVED A VERIFICATION CALL FROM THE JABALPUR CENTER ITSELF AND AFTER THAT I WAITED FOR 15 MORE DAYS AND I AGAIN WENT TO THE CENTER AND ASKED FOR THE STATUS AND THROUGH MY MOBILE NUMBER THEY FIND OUT THAT MY FORM HAS BEEN CLEARED FROM INDORE AND MUST BE REACHING TO BOMBAY, BUT I DID NOT RECEIVE ANY OF THE CALL FROM THE INDORE OFFICE TILL NOW . AND AS I CALLED IN THE MUMBAI CALL CENTER AFTER 45 DAY FROM THE DAY OF SUBMISSION THE FORM IN JABALPUR I GOT THE REPORT THAT THEY HAVE NOT YET RECEIVED ANY OF THE APPLICATION FORM OF MY NAME AND OF MY DATE OF BIRTH WHICH THEY ASKED TO VERIFY.

SO MY COMLAIN IS THIS THAT WHEN THE FORM HAS ALREADYU BEEN PASSED FROM THE INDORE SO WHY IT HAS NOT YET REACHED TO BOMBAY OFFICE AND WHY I HAVE NOT YET RECEIVED ANY SMS OR ANY CALL FROM THE INDORE OR FROM THE BOMBAY OFFICE. SO PLEASE LET ME KNOW MY FORM STATUS.

MY FORM NO. IS - 3659825
NAME - VAIBHAV JOSHUA
DATE OF BIRTH- 11/02/1984
MOBILE NO. - [protected]
CITY - JABALPUR(M.P.)
THANKS
WAITING FOR REPLY

Dear Sir/Madam,
This is in response to the letter No:4322 dated Dec 19 2007 with the above captured subject.

Kindly note that the same credit card was reissued to me on informing that the original card was lost from my end. The executive who took the application for new card has informed that there is no charges for a fresh one, but later i have found that the information given was wrong. I have given a written letter to the AXIS bank , calicut branch for cancelling the card.

I have furthur send reminders to cancel the card on this in the month ofOctober, November and December.

No transaction was made on the newly issued card also.

Requesting you to kindly consider my request to cancel the card and stop the process in recovering the dues from my SB A/c.

regards
Ashwin